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FEATURED REVIEWS
“I would like to recognize Scott Veinot, the one who sold the unit, for his exceptional service.”
“I was satisfied with the time it took to install our heater. It was very short which was good. Also when the system wasn't working I was satisfied with how quick they responded.”
“I think they are all very friendly and I can usually get them out in a couple of days if not that day. For the most part they can fix things right away.”
“They are always professional, respectful of our home and us, friendly, and the quality of the work is excellent. We have never had a problem in 19 years.”
“They're a wonderful company. No problems. We have a contract with them for heating and air conditioning. They're on time, they're professional, they take care of the work, and everything works fine. When you call them, they make an appointment at regular times. It's not bad. They don't make you wait too long. I'd give them an A overall. If anybody needed a plumber or a new air conditioner or heating, I'd tell them ServiceMark, for sure.”
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“Don Tyrrel”
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“The entire team was excellent.”
“Service Mark has always been able to fix any problems with the AC & Heater.”
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“all areas, service person was exceptional”
“Johnny Soto”
“The new furnace had a vibration problem when operating at high speed. The technician and I discussed the issue and it was resolved fairly quickly”
“Technician was very good”
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“Very good service people”
“I love Service Mark?.but am not happy with Horizon. When I call for service I never know who I will get?.I want a West Chester Service Mark technician?.not someone coming from another part of PA. Want that old personal service I always got from Service Mark.”
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“They met all expectations.”
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“The people who were in the house were terrific! The people I dealt with on the phone weren't nearly as good.”
“I would like to recognize the technician.”
“Kevin Messer”
“They met or exceeded my expectations as they did it in one day or less. They didn't have to return for anything. The time spent was tremendous. I didn't have to supervise anything. They did it all on their own. Also, they are available on the phone 24 hours a day. They have somebody to answer questions and that is a great point. If I forget how to use something, someone is there to answer the phone.”
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“Good company.”
“my appointment was rescheduled by Service Mark. Seems to be routine.”
“I have been a customer for over 16 years, and I'm happy with their service.”
“They were prompt in responding to my needs.”
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“I would like to recognize Alex Scofield.”
“They met my expectations.”
“I would like to recognize Scott Veinot, the one who sold the unit, for his exceptional service.”
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“The job was done right, and the cost was great!”
“They work neat and they're very nice people. I have no problems with them which have exceeded my expectations.”
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“Quality of work and value for my money and kept the job site safe.”
“Very informative and pleasant”
“Oscar is very professional.”
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“Lamont did a very good job explaining details of work to be done.”
“I liked their expertise.”
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“I would like to recognize the technician who came out to my home for his exceptional service. He was a good guy.”
“They fixed it, but they tried to sell us a whole new HVAC system when we didn't need one. I'm disappointed in that.”
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“ServiceMark met my expectations because the problem went away, but I know they over did it with the project. Not so much needed to be done.”
“I was most satisfied with the installation.”
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“They are very good, courteous, and did a very good job.”
“I am most satisfied with the order in which they left things.”
“The job was timely. It was wonderful. They got here early and finished within 20 minutes of the estimated time. I was really impressed.”
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“The people that were here were extremely competent, and I was very happy with them. I don't remember their names, so I couldn't tell you. If you can look them up, those are the people that I would give a special recommendation for.”
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“I would like to recognize William Buehler.”
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“The contracted job was done correctly.”
“They are consistent with their schedule and perform the work when it has been scheduled. They do a good job with that.”
“He was very courteous.”
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“ServiceMark is the worst company ever. They are still doing a job from last summer. They are a bunch of crooks that told a totally different story. Last summer, they installed my air conditioner and the salesman was a con artist. He told me that he would do a lot of things for me. He said they would install a special air filter for my kids allergies. Last summer, we were out of the country when it was installed. This summer, it is only working as good as my previous one did. I called them and called them about it, and they came out to replace things. Robert was sent out and discovered that there is a leak, but didn't fix it. He went back to the office and we had a conference call. The salesman said that the duct work isn't good and that is why it is not working. They should have noticed that the duct work wasn't good when they installed it if that is the case. One of the guys asked me why I didn't complain last year. I had to explain that I was out of the country. They made every excuse in the book not to install the special air filter that we have already paid for. I have to pay $600 to change the duct work and I was out of the country until yesterday. I am going to email them about switching the price and hoping that they will agree to do the duct work and install the air filter I already paid for. I will never tell anyone to use ServiceMark again. I thought ServiceMark was a good company, but I should have gone with Horizon. They thought that I was a regular homeowner, but I have more knowledge because I am a property manager. I only went with ServiceMark to take advantage of the credit.”
“I would like to recognize the person who came.”
“I was most satisfied with the quality of my technician.”
“The last person who came out was excellent. We were very satisfied.”
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“I was satisfied with the time it took to install our heater. It was very short which was good. Also when the system wasn't working I was satisfied with how quick they responded.”
“I was most satisfied with the thoroughness of the job.”
“They met my expectations in all areas.”
“I think they are all very friendly and I can usually get them out in a couple of days if not that day. For the most part they can fix things right away.”
“They are always professional, respectful of our home and us, friendly, and the quality of the work is excellent. We have never had a problem in 19 years.”
“Very pleasant and professional.”
“They did a great job. They did a heater tune-up. The person was polite and professional. I'd give them an A overall.”
“I've had him two or three times, the same gentleman here. He's been really good about it. He seems knowledgeable. He's friendly. We can talk and I get the whole idea of what he's doing. He tells me everything. I was happy with it. I got a heating and air conditioning unit all in one and it sits outside. And he came here and repaired it. It wasn't getting any heat and that was just before we had winter, I believe. I'd give him an A overall.”
“They're a wonderful company. No problems. We have a contract with them for heating and air conditioning. They're on time, they're professional, they take care of the work, and everything works fine. When you call them, they make an appointment at regular times. It's not bad. They don't make you wait too long. I'd give them an A overall. If anybody needed a plumber or a new air conditioner or heating, I'd tell them ServiceMark, for sure.”
“I have a heater contract with them as well as air conditioning. They come on time and they do the job. They seem knowledgeable and have been keeping my heater and air conditioner free of problems for years. I'd give them an A overall. Very likely to recommend them. In fact, they're coming here again to do a PM on my heater.”
“We had a whole house generator put in last fall. We put the propane out of outfit and the generator out another outfit. They were efficient, they cleaned up, and everything works. I was very pleased. They even dug out a tree to put in a generator. I'd give them an A overall. I already have recommended them.”
“I got a new heater from them and I tried a couple other places and they cost about half as much. They basically went over what it would cost, the procedure, how long it would take and they basically were true to their word on everything. I'd give them a solid A overall. The heater's been great. They were on time.”
“We had a back draft in the furnace room. They've been fine. I've never had any problem with ServiceMark. I know most of the guys that come our way. We've been dealing with them for a long time. ServiceMark has serviced our furnace for some time. Cleaning, checking, and stuff like that. And if we have a problem we would call them. They seem to know what they're doing and do it well. I would recommend them.”
“I'm very well pleased with them. They did excellent work. I've had them for years. They're very neat. They always put those booties on before they come in the house. I ask them anything I want to know about it. I'm very satisfied with them. I would absolutely recommend them.”
“I liked their response time. I think they did air conditioning. I've had them for years. I'd give them an A+ overall. I've had them for years and I'll keep them.”
“They came in just before the summer for the air conditioning. I haven't had any problems with them. I'd give them a B only because I did have one issue. The gentleman that came to take care of the routine inspection and everything told me that I should have a trap on my unit that would help with cleaning out with the gunk that lays there during the off season. So, I asked him how much it would be, and I do have a service contract, and he said with the service contract it would be $199. If I wait and get it done, the other visit would be two-something. The time he came, I was in the midst of having my master bath renovated and I was expecting the plumber to come for that in the next day or two. So, I figured I would just wait and ask the plumber his opinion because I thought that was a lot of money considered I still had a service contract. So, I told my contractor about it and said ask the plumber, when he comes, to take look at the unit and see what it is I need because I figured if I was going to get it, the plumber that was doing my bathroom would probably do it for me for a lot less than ServiceMark was going to give me the price on. So, the contractor had him check and the contractor told me that I didn't need the A/C trap because I already had a gadget at the top of my unit. I didn't have it done. I thought, had I just done this without checking with anybody, it would've cost me a couple hundred bucks for something I didn't need. I mean, he was the only repair man that ever told me I needed that in all the years that I've had that unit. And ServiceMark has been coming to us for a number of years now. I just thought I'd mention that. I didn't call ServiceMark and complain or anything. That's the only issue I had. I guess I would recommend them. I never had any issues with them. Having a service contract, I thought that if I did get that easy trap put in, I thought that price was a little high for a customer that already had a service contract. I thought that was a little exorbitant.”
