Lowry Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Lowry Services has received 4.8 out of 5 stars based on 83 customer surveys.
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3rd year as a Best Pick Call
"Our customers are always satisfied with our outstanding business ethics and customer service beliefs. We start all jobs with customer satisfaction in mind. Our trained staff brings you more than superior plumbing, electrical, heating, and cooling services—they bring you peace of mind knowing that your family or business is safe."

Steve Lowry | President
Company Information
Services Offered
Lowry Services installs and repairs air conditioners, heat pumps, gas furnaces, humidifiers, and thermostats for residential and commercial customers. The company also installs backup generators and offers plumbing and electrical installation and repair services.
Warranty
Warranties vary by product.
Company History
The company has been in business since 1980.
Distinctions
Lowry Services has received Readers' Choice Awards from The Reporter for 16 consecutive years.
Employee Information
Employees wear uniforms, drive marked vehicles that are fully stocked, and undergo drug testing and background checks.
Additional Information
Lowry Services offers 24-hour emergency service.
Licenses
PA008188
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

Lowry Services has received 4.8 out of 5 stars based on 83 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/16/2017

“We had a service contract for our air conditioning unit, and they came out and looked everything over and to them everything was cool. We've used them for various things over the years, not just the air conditioning. Some of their prices — for example, I had a 6-inch or 7-inch piece of copper piping that needed to be replaced in my basement and it was $400, so their prices are for that kind of stuff, is high. Now that I am on Social Security and retired, I just can't fathom a 6-inch piece of pipe or a 7-inch piece of pipe costing $400. The service was fine. The workers were very congenial. The only thing I have to say is for older folks, the price is outrageous. If something else happens, I'm going to have to find somebody else to do my work because I can't afford Lowry. For the quality of workmanship and the quality of personnel that came out to service my house, I'd give them a B+. They were on time. I would tell anybody that I'm trying to recommend them to that Lowry is an expensive service. The dollars and cents for us retired folks, I don't care how good of a product you put out and congenial your employees are, you're going to lose jobs because your price is too high, and that's what I would say to Lowry. For example, I had an outside faucet which is a freeze protected faucet. A freeze protected faucet has the seeding inside the house, so it's not like a little faucet on the outside of the house that can freeze where you have to turn the water off in the winter time. I had a leak in my freeze faucet in my backyard, and Lowry wanted $500 to replace it. I can buy the same faucet that they would use at another company for $30. It's going to take somebody maybe an hour to do the job. There's no way I was going to pay $500, and I told them to leave. I told the guy, I said, ‘I can't afford $500 for this.’ I had to give him $50 for the onsite visit, which would have been deducted from my bill, but $500 to replace a faucet that I can buy at another company for $40 or less, that's ridiculous, so that's why I say Lowry's prices are way, way, way too high. I would not recommend them.”

Review by
07/16/2017

“They gave me a reasonable price, came in quickly, got the job done quickly, got everything installed and explained how to use it. The only part that they failed at was follow-up. After the technician left the home after installing the system, I never received another phone call, another checkup, nothing at all on anything. I just started receiving the bills and I’ve been paying them. Usually, they’re supposed to follow up with us and see how everything is going, if we have any questions, if everything was installed right, if the servicemen were doing okay, and everything was explained. We never got a call at all. The work they did was for a gas heater. I would give the overall experience with them a B-.”

Review by
07/16/2017

“They were very polite and very professional. They took care of electrical and plumbing work. They did my heating system and cooling system. They were very polite. When I had questions, they were quite willing to go over explanations for things they were doing or things they couldn't do, and that was appreciated. I'd roughly give them a B+ or an A. The customer service was good. They followed up to see if I was satisfied with their work.”

Review by
07/16/2017

“They put in a Mitsubishi. Everything's great. They sent over some nice, young gentlemen, and they did a really good job on the projector. I'm a contractor, so I know how guys work, and it wasn't a problem. I'd give them an A. Punctuality was good. The boys had to work through a rainstorm and they brought their own tents to cover themselves so they wouldn't get completely soaked. They did the best they could under the circumstances in a workmanship like manner. I would recommend them; I already have.”

Review by
07/16/2017

“I liked their promptness and their overall work. I just thought they did a good job and I was very happy to have picked them. I would give the overall experience an A. They put a whole new air conditioning system in. I did not have air conditioning before, and they installed a heat pump.”

Review by
07/16/2017

“It was an emergency and they came out right away. My heater went out on January 1. I called them January 2. They came out that afternoon and worked — started the following day, in the middle of winter. They were prompt and I was happy with it. I'd give them an A+ for the experience.”

Review by
07/16/2017

“They were very friendly. They kept me up-to-date on what they were doing. We had a couple of problems with UGI, but they worked with us through it, so it was nice. They did central heating and air. I'd give them an A+. I would recommend them.”

Review by
07/16/2017

“They were just polite, courteous, and informative. They worked with me on a deal as far as finances is concerned. They did my heater and the air conditioner. Overall, I’d give them a B rating. They knew what they were doing.”

Review by
07/16/2017

“They put central air in here the last year, and they are supposed to come here at the end of the month to service it. I’d give them an A grade. They’re very good. I recommended them to someone, but I’m not sure if she called or not.”

Review by
07/16/2017

“Lowry did the heating. The guy that put in my heater didn't connect my air conditioning, so I was trying to contact him for that. He told me what I needed. The only thing is I didn't have the piece at that time. I'd give them a B.”

Review by
07/16/2017

“They did install the A/C. The installation part was okay, but they were supposed to send me the Pico rebate forms, and I haven't received them yet. I'd give them a D. I have no idea on expertise.”

Review by
07/16/2017

“They've done a couple of things for me. What stood out to me was their availability. They did some plumbing work, and also put in my central air. I would grade the overall experience a B.”

Review by
07/16/2017

“Lowry Services was very efficient. They took care of the problem that I had, helped me, and everything worked out well. I got a new air conditioner. I'd give them an A+ rating.”

Review by
07/16/2017

“Everything was positive and I was satisfied with everything. They did work on my air conditioning unit. An A+ is what I would give my overall experience. I was very satisfied with them.”

Review by
07/16/2017

“They were just really friendly and got the work done quickly. They came out to look at my furnace. I would give them an A.”

Review by
07/16/2017

“I liked everything. They were doing air conditioning work. I'd give them an A+. I would recommend them.”

Review by
07/16/2017

“They did work with the heater and air conditioner. I'd give them an A rating overall.”

Review by
07/16/2017

“They put in our water heater last summer.”

Review by
07/14/2017

“Everything was fine. I would say it was good. They did HVAC work.”

Review by
07/14/2017

“I had a good experience. They did work on a furnace.”

Review by
07/14/2017

“It was good. The guys were good and friendly. I got a new HVAC system. I would give them an A. I probably would recommend them.”

Review by
07/14/2017

“They were on time. They were clean. They did the job. They did an air conditioning installation. I'd give them an A. I don't believe in perfection, so they don't get an A+.”

Review by
07/14/2017

“Lowry Services has always been very good for us. They show up on time very quickly, which is good. The overall experience would be an A rating. I would recommend them.”

Review by
07/14/2017

“Lowry Services is always professional. They do provide a high level of service. They have done electrical, plumbing, and HVAC services for me. I’d grade them an A for the overall experience.”

Review by
07/14/2017

“Lowry Services was responsive. They came when they said they were going to come. They were reasonably priced. They installed and serviced an air conditioner, and then came back and serviced it a year later. I'd grade them an A.”

Review by
07/14/2017

“We get the same guy every time. We don’t want anyone else in the house. He’s very good and we’ve been very happy with the services. He explains everything. They do HVAC work for us. I’d give them an A+.”

Review by
07/14/2017

“The person who sold me the unit was very good, explaining how it worked and helped me make that decision. The people putting it in were very friendly and courteous. I'd give the overall experience an A+. I'd recommend them.”

Review by
07/14/2017

“It was a couple of months ago. I just like their service and they're on time and they do a professional job. They've done electrical work for me and air conditioning work. I would give them an A. I would recommend them.”

Review by
07/14/2017

“They've been very good on follow-up service, and everything that they promised they pretty much did. We had a very large job to be done. They did a three-unit HVAC system with the ductless, as well as other systems. I'd give the overall experience an A rating.”

Review by
07/14/2017

“I had some problems with my air conditioning not working, but they fixed it. They were competent. It’s just that I kept having problems with the air conditioning until they replaced some parts. I’d give the overall experience an A rating.”

Review by
07/14/2017

“This was for my air conditioning. The guy was great. The guy that came was very personable and seemed like a good guy, got the job done. I think it was something with the air conditioning, and possibly my kitchen sink, so he got me all squared away and did a great job. I'd give them an A.”

Review by
07/14/2017

“There was no problem. I was shocked at the lack of people in this area that sold the thing I bought in the basement to help the heating and air conditioning. I’m glad Lowry did. The guys that installed it did a fantastic job. It’s nice and it works well. I will definitely give them an A for the overall experience. It was awesome.”

Review by
07/14/2017

“They got here on time, did what they needed to do, and gave me the information I needed. I actually had two things they did for me. I had an air conditioner tune up, and they gave me an estimate on a new air conditioner. I would give them an A for the overall experience. There was actually no work done. They just reviewed my system. They did what they needed to do.”

Review by
07/14/2017

“I was satisfied. Quick response. Good timing; as far as whatever time they said they were going to show up, they showed up. Technicians always popped on little booties. They were knowledgeable. The one time I had them out was the water heater. He immediately went out to get a new water heater replaced when he went out to the local supply store. The water heater that matched mine wasn't available, so he got the next upgrade, but did not charge me extra because the agreement was already signed that he would go and pick up the water heater. I thought that was wonderful. I'd give them an A. I would recommend them.”

Review by
10/13/2016

“They replaced a compressor on the outside and then put dye in my system to check to see if there was a leak because I'm apparently losing Freon or whatever they put in an air conditioning unit. This was noted the last time I had my air conditioner repaired as well. They were supposed to come back out and check to see where the leak is now after they already put the dye in. I'd give them an A+. They were very upfront with me. I called and they scheduled an appointment right away. I didn't have to wait for a long period of time. When he did come out, he was on time. He was courteous and explained everything he was doing for me. That’s what I expect someone to do and he did everything I expected.”

Review by
10/13/2016

“They're fine. They're real good. They put in a new thermostat and then they did a system check on my e-pump. I'd give them an A+. These technicians really know what they're doing. It's very good quality. They were on time. Expertise is very good. The put the booties so they didn't track dirt into the house and stuff like that. Very considerate.”

Review by
10/13/2016

“They checked up on my air conditioner and heating systems. I just moved into a new home and I just wanted to make sure everything was working properly. All the fluids and everything were good and they checked everything out and everything was great. I'd give them an A+. He was right on time.”

Review by
10/13/2016

“It was expensive, but OK. They fixed the solar run. That's all I care about. It was air conditioning. I'd give them a B. The quality of work was OK. It wasn't that difficult. Customer service was OK. They didn't get there until seven o'clock in the evening. I don't recommend anything to anybody. I don't do that.”

Review by
10/13/2016

“They did a bunch of things for us. They replaced our heating and air conditioning units the last time they were out, but they've also done plumbing work for us. I'd give them an A. They're responsive and I feel like they’re upfront about their pricing and they seem to have a lot of integrity.”

Review by
10/13/2016

“There was a problem with our heater and the outside unit. They tried to repair it a bunch of times and it wouldn't really repair, so they wound up replacing it. I'd give them an A+. Their punctuality was very good. They were responding to our needs and taking care of us.”

Review by
10/13/2016

“They did an excellent job. They replaced the air conditioning and then the heating system. I'd give them an A+. They were good. Cleanliness was good. They were very professional and they got the job done when I wanted it pretty immediately.”

Review by
10/13/2016

“I don't have any problems with the service. They checked my heater. I'd give them an A. They were on time. Everything was nice and neat. I had no complaints. Everything was OK. Everything is fine.”

Review by
10/06/2016

“They did HVAC. Fast. Friendly. Courteous. Professional. I'd give them a B. I think they could have sold me a better product, a higher end product that would have met my needs a little bit better.”

Review by
10/06/2016

“They did HVAC work for me. It was great. The technician was exceedingly friendly and professional. I really felt that he was top notch. Great communicator. He was good. I'd give them an A+. I have already recommended them a couple of times.”

Review by
10/06/2016

“They did air conditioning. Everything was done well. They were all professional and they were all nice. I'd give them an A.”

Review by
10/06/2016

“They put central air in. They're thorough. They're courteous. They're neat on the job and efficient. Nothing bad about them. I'd give them an A+.”

Review by
10/06/2016

“We used them for air conditioning. I've used them before. They've always had good service. The techs are knowledgeable. It was excellent. I have no complaints.”

Review by
10/06/2016

“It's great. They did my air conditioner. They came immediately. They fixed it immediately. It keeps working. I'd give them an A+. I really have no complaints.”

Review by
10/06/2016

“The first one was about the air conditioner. The second one was about the plumbing. They were very professional, on time. They did a competent job of what they were here to do. So that's why I decided to give them a try this time over the previous company that I was working with. I’d give them an A. The quality of work was very professional and up to standard. I had no issues or complaints about how they conducted themselves with the job.”

Review by
10/06/2016

“They were fine. We did have to have the contractor come back. There was something they didn't finish. They did the heater and air conditioning replacement. I just had one hiccup where they had to come back and fix something. Everything was neat and clean. It was fine. I'd give them an A. Customer service was fine. I definitely would recommend them.”

Review by
10/06/2016

“The guy that came to do our work was wonderful. I had some other negative things with the past because we had trouble with the installation of the VC air conditioner, the dual system that they put in for us, but they were going to come back and do some work. They had to run wiring through our back porch. They're supposed to come back and cover it up and they never did. I called two or three times and gave up. And that's the only negative that I had. What frustrated me I guess is when they come for service or when I have to pay, they show up, but when they have to come and fix something, they don't. I found that discouraging. I hired a contractor who came and did it. I gave up. I'd give them an A. We have a service contract. They come twice a year. Once for the heating. Once for the air conditioning. He came to service it and I can tell you that this guy was great. I could give you excellent all the way down the line. He really did a good job. He explained things. He was personable. For this thing, it was excellent across the board. The follow-up was from the actual installation. I like the service I got for the last time, but I was really so frustrated with their not following through, afterward. They said they would come back. They promised they'd come back and nobody came back. I called and nobody called me back. I called them again and nobody called me back. That I wouldn't recommend, but for the guy that came and did work, I would recommend him highly.”

Review by
10/06/2016

“I always have a positive experience with them. It was to check the heating unit. They were checking on the heating. I had the air condition in April and I had prepaid them for this year. They had called for the heating, to check the heating. They're very efficient, very neat. They told me what they did, what he was going to do. He was very nice. I'd give them an A.”

Review by
10/06/2016

“They did air conditioning and heating. They were very efficient and very polite. I'd give them an A. They did a good job.”

Review by
06/03/2015

“They were excellent—courteous, professional, and on time. They did heating repair for me, and I’d give them an A.”

Review by
06/03/2015

“It was an air conditioning issue. The customer service was great. We had no problems. If a friend or family member asked about the company, I'd say these guys are great. We'll go with an A.”

Review by
06/03/2015

“We use Lowry Services a lot, and we've always gotten excellent service. They always arrive on time, and they're very professional and very competent. They've always resolved whatever problems we've called them for. Today they did a routine service on one of our heating units. I think we had an emergency once, and they were responsive. We liked their work, so that's why we started using them. I would absolutely give them an A.”

Review by
06/03/2015

“They put the risers on the septic tank. That's what he did. Very nice, he was a very nice man. He did a good job. It was the first time I used them. I wasn't aware of them. My niece had called me. We were supposed to get risers on the septic tank, so I told my niece and she said, I have someone, you call them. She said, we just had a heating system put in and she said, you'll like them. She said, they do a good job and they're very nice. So called them and it's true. They were very good. Actually it was, I think there's only one man that did it. I would recommend them if a friend or neighbor asked about the company. And you know what, I saw something that you don't see, you don't usually seen when someone comes to the house to do something. As soon as he came in the house, he put those plastic on his shoes. You don't see that. I have guys come here, they go down to the washer and dryer, they're messing around on it and then they put their heavy tools right on, instead of putting a cloth underneath, they just put everything right and I'm thinking oh my gosh, I hope they don't scratch my washer and dryer. But they're not like that. I was very surprised to see them do that. I'll give them an A.”

Review by
06/03/2015

“Lowry Services did our heating system. They were very nice and they did a good job. We just have one little element of the job to be completed yet which doesn't concern the heating part but it was drywall. It's regarding a– I guess they subcontract to do that. We're still waiting for that. That's been a month and we're kind of anxious for that to be completed. They put in air conditioning and put in a new furnace and gave us a new heating system. If the drywall were done I'd give them an A but it's not and we are still waiting to hear back so I'm going to give them a B.”

Review by
06/03/2015

“I think we were very pleased with Lowry Services the heating people at 758 and 760 S Front ST when they installed the– everything's OK. Some time ago they put in two new heating units and they also did air conditioning units for us a year or so ago. I don't know how we found them initially but we're glad we did. I would have to give them at least a B+.”

Review by
06/02/2015

“Lowry Services did the work. They did the heater and the air conditioning; this was a replacement. We have an account with them, and they were the first people who responded to our request for service. We liked them. We liked everything that we talked about and the price. I'd describe my experience as excellent, and I had no complaints.”

Review by
06/02/2015

“They put in a heating system, and the customer service was good. The man in the office who set up everything was good. Then, the guys who came in were friendly and cooperative, and they did a good job. I called the office to let them know that they'd done a good job. I'd describe the quality of their work and service as excellent.”

Review by
06/02/2015

“I think Lowry Services did the work efficiently and well. I think they were very overpriced. They did a specific part replacement on my furnace—a control valve to a zone. Someone had referred them to me. I would say they were competent in their work. They did competent work, and they were effective in their work.”

Review by
06/02/2015

“Lowry Services didn't give my neighbor his $50 referral. He was supposed to get $50 because he referred me. They put a heat pump in, brand new, the whole thing. I picked them because my neighbor recommended them. Their customer service was good. I'd give them an A.”

Review by
06/02/2015

“Lowry Services just did a great job. They gave us a great product. They were on time, and their services were excellent. They put in a new heating and air conditioning system for us. The reason we chose them was between the service and their price. It was fine. I'd give them an A.”

Review by
06/02/2015

“Lowry Services followed through when they said they would. They did a good job as far as I could see so far. They did a heat pump for me. I chose them because of the price. I just had a good feeling about them. Right now I'd give them an A but this thing is still fairly new so I have to wait.”

Review by
06/02/2015

“I thought Lowry Services took the time to diagnose things, and they were very good at explaining what was going on with a problem that had been persistent. I'd had another company come out, and that guy was very dismissive. He kind of said, ‘I can't do anything about it,’ and he was in and out in 15 minutes. The guy from Lowry Services really made an effort to figure out what was wrong and how to fix it. He made really helpful recommendations and ultimately did resolve the problem. They’ve fixed a couple things for me. My basement was not heating up, and I was having some issues with the radiant heat on my first floor—that was one trip. Another time, I was getting a lot of banging in the winter on my furnace, and the guy found some problems, figured it all out, and did the repairs. I haven't had any banging since. I liked it so much that I had them come out and install a water softener. It feels like a family business; it was much more personal than you get sometimes with other companies. They get an A.”

Review by
06/02/2015

“My husband dealt with the electrician that came out. We had some wires pushed through the wall for the cable and for the TV just so they weren't visible. We wound up buying a service plan. When the guy was here, we had said we were going to be having other electrical work, including having our A/C unit moved for landscaping. He never said that would be an issue and that it's something we could do. I called Lowry the other day to schedule that, and they won't do that kind of work. They do electrical. They do A/C. They do plumbing. Basically, there was nothing for customer service. The woman on the phone that I tried to schedule the appointment with basically said, ‘We don't do that kind of work.’ I'm like, ‘But your electrician that was out said that was a possibility.’ They're saying that they didn't install the A/C unit, so they can't unhook it and rehook it up, that I need to call the builder of the home to do that. They're telling me they won't do that kind of work, but yet when the guy was here originally doing our electrical work, he said that was well within their scope of practice and something they could definitely do for us. Then he encouraged us to buy a service plan because we were going to have other work done. I'd give then something between a C and a D. I'll give them a C-.”

Review by
06/02/2015

“They were professional, friendly, and prompt, and they provided good information. They were also clean. First, we had to do a heater replacement, and then last time, they were out twice to take care of issues associated with our air conditioning. One was regular maintenance, and one was resolving an issue with our piping. We went with them at the recommendation of a friend. They’ve earned an A+.”

Review by
06/02/2015

“Lowry Services was wonderful. They were very personable. Usually when people come in, they’re just not happy, but these people were very, very nice and kind. The work was excellent, and they cleaned up after themselves. They put in a new heater, air conditioner, and thermostat. It was a lot of work, and they were really good. They’re A+, and I have to really brag about them.”

Review by
06/02/2015

“We had to get the furnace replaced, and the guy from Lowry Services was awesome. He was extremely professional, and I felt well informed after he took the time to explain everything to me. He used a camera to figure out we had a leak and a crack in the furnace. He went through the hazards and health concerns, and he took care of things right away. It was excellent—A+.”

Review by
06/02/2015

“They were very professional, and they gave me all the information I needed and answered any questions. They installed an HVAC system, and then they came back on a different occasion and did some electrical work. Initially, I chose them because they were the first company that was able to come out to fix our heater when it wasn't working. I'd give them an A+.”

Review by
06/02/2015

“They were very efficient, punctual, and professional, and they did an excellent job. I haven't had a problem since the work was done. They put in a new water heater downstairs, and it was a really big job. They did electrical work, too. They put in new thermostats and stuff like that, but it was mostly plumbing. I got a prompt call back when I called them.”

Review by
06/02/2015

“Lowry Services were courteous and pretty prompt. They replaced the HVAC for me. I went with them because they were able to do the emergency work quickly. I'd give them an A-. There was some extra work they had to come back out for and I had to call to remind them to come out and do it. It was taken care of but I'd have expected them to do it on their own.”

Review by
06/02/2015

“Lowry Services fixed my heat. They just did the heat pump. They service the brand of heat pump that I have, and that's why I chose them. They’re an A.”

Review by
06/02/2015

“Lowry Services was good. They came out an inspected my furnace to make sure everything was working fine. Their customer service was good, and I loved the technician. He was excellent.”

Review by
06/02/2015

“I would be glad to give Lowry Services a good report. They were the ones who put our furnace in, and I would give them A's for everything.”

Review by
06/02/2015

“Lowry Services did work for me in February. Everything was fine. They installed the system, so I had them come out for routine maintenance. It was a heating and air unit. I'd give them an A.”

Review by
06/02/2015

“I liked Lowry Services' professionalism, attention to detail, cleanliness, adaptability, intelligence, and ability to communicate. They did HVAC work for me, and I would give them an A+.”

Review by
06/02/2015

“Lowry Services installed the outside HVAC unit. The installers were very professional. They answered all the questions I asked them. I'd give their business an A.”

Review by
06/02/2015

“Lowry Services were on time. The price isn't bad. I think they came out and actually did my air vents. They took out old ones and put in new heating vents. I know they're around my area. I'd give them an A.”

Review by
06/02/2015

“He seemed very knowledgeable. He was kind, and he seemed very thorough. I really like how he took time to explain what he did. It was just a checkup for my heating system. I'd give them an A+.”

Review by
06/02/2015

“Lowry Services does work for us all the time. They came out and put a furnace in for us. I like their quality and reliability. I'd describe their quality of work and service as excellent—no complaints.”

Review by
06/02/2015

“I liked how detailed Lowry Services was. They did HVAC work. It was a service. I'd rate them A.”

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