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FEATURED REVIEWS
“In the end, the heater works perfectly. I'm very satisfied and happy.”
“What I like most is the great response time. I call them and you talk to someone on the other end and they give you frank results of when they will be there. They also call thirty minutes before they arrive so you can be prepared.”
“I appreciated the effort that both installation crews put into the job. I was very pleased. The quality of workmanship is very, very good. Their professionalism has been always excellent.”
“There was no problem. I was shocked at the lack of people in this area that sold the thing I bought in the basement to help the heating and air conditioning. I’m glad Lowry did. The guys that installed it did a fantastic job. It’s nice and it works well. I will definitely give them an A for the overall experience. It was awesome.”
“The guy that came to do our work was wonderful. I had some other negative things with the past because we had trouble with the installation of the VC air conditioner, the dual system that they put in for us, but they were going to come back and do some work. They had to run wiring through our back porch. They're supposed to come back and cover it up and they never did. I called two or three times and gave up. And that's the only negative that I had. What frustrated me I guess is when they come for service or when I have to pay, they show up, but when they have to come and fix something, they don't. I found that discouraging. I hired a contractor who came and did it. I gave up. I'd give them an A. We have a service contract. They come twice a year. Once for the heating. Once for the air conditioning. He came to service it and I can tell you that this guy was great. I could give you excellent all the way down the line. He really did a good job. He explained things. He was personable. For this thing, it was excellent across the board. The follow-up was from the actual installation. I like the service I got for the last time, but I was really so frustrated with their not following through, afterward. They said they would come back. They promised they'd come back and nobody came back. I called and nobody called me back. I called them again and nobody called me back. That I wouldn't recommend, but for the guy that came and did work, I would recommend him highly.”
“The person who came out to do the work did an excellent job.”
“They meet my expectations in all of the areas that the survey just asked about; installation, promptness, all of that.”
“They were very nice and cooperative.”
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“They are a very kind, considerate, and wonderful company.”
“They did a really good job. They were very professional, courteous, kind and clean.”
“They did there job.”
“I thought the service was good and I would recommend them.”
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“Technical knowledge exceeds expectations; capacity to get parts from their supplier's does not meet expectations.”
“I was satisfied in all areas.”
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“All areas were great.”
“They were efficient and did excellent work.”
“I would like to recognize the serviceman who came for his exceptional service. He was very knowledgeable and explained everything.”
“I would like to recognize the technicians for exceptional service.”
“They fell short in calling me back to follow up on something.”
“They were clean, neat, prompt, and did what they said they would do. They stuck to their bid, and we were extremely happy with the work they did.”
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“Make sure you have open communication with your technician and that you discuss everything thoroughly. Don't just wait until the end when they're giving you the bill.”
“The preventative maintenance program exceeded my expectations.”
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“Jim daly and mike A”
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“Every HVAC technician and plumber who has ever done work at my house has been professional, knowledgeable and very personable. Lowry personnel are an asset to the company and I'm very happy I chose Lowry.”
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“All of your techs are very good at their knowledge of their jobs.”
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“Technicians are prompt, reliable and polite. They explain things clearly and always leave things neat and orderly.”
“All their people are excellent, friendly and professional”
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“I had 4 people. One worker was rude about moving his car. Another worker incorrectly installed thermostat. Other two were okay though Lowry seems big on pushing service plans hard.”
“In the end, the heater works perfectly. I'm very satisfied and happy.”
“What I like most is the great response time. I call them and you talk to someone on the other end and they give you frank results of when they will be there. They also call thirty minutes before they arrive so you can be prepared.”
“They installed heat tape for me on my mobile home.”
“The thing that I like the most about Lowry is that they don't price by the hour, but by the job.”
“They met or exceeded my expectations in all areas.”
“All areas met my expectations. We had an issue, and they came and dealt with it right away.”
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“I am very happy. They exceeded my expectations in price, workmanship, and courteousness of the technician.”
“I was very satisfied with the promptness on how soon the company got there.”
“I appreciated the effort that both installation crews put into the job. I was very pleased. The quality of workmanship is very, very good. Their professionalism has been always excellent.”
“I would say both men that came out were outstanding.”
“Today when people come into your home, they normally are not considerate of your home. Lowry was considerate and personable. I had expectations and they met them so well. I recently had a plumber come in and I was not satisfied with him. With Lowry, they come in and do what needs to be done at a great cost and are friendly.”
“When I call them they are always available and get it done perfectly.”
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“I think they all did a great job.”
“I would like to recognize Dave Schwab.”
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“Everything was done really well.”
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“They exceeded my expectations in their timeliness.”
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“They put in our water heater last summer.”
“They were just really friendly and got the work done quickly. They came out to look at my furnace. I would give them an A.”
“I liked everything. They were doing air conditioning work. I'd give them an A+. I would recommend them.”
“They did work with the heater and air conditioner. I'd give them an A rating overall.”
“They were very polite and very professional. They took care of electrical and plumbing work. They did my heating system and cooling system. They were very polite. When I had questions, they were quite willing to go over explanations for things they were doing or things they couldn't do, and that was appreciated. I'd roughly give them a B+ or an A. The customer service was good. They followed up to see if I was satisfied with their work.”
“They put in a Mitsubishi. Everything's great. They sent over some nice, young gentlemen, and they did a really good job on the projector. I'm a contractor, so I know how guys work, and it wasn't a problem. I'd give them an A. Punctuality was good. The boys had to work through a rainstorm and they brought their own tents to cover themselves so they wouldn't get completely soaked. They did the best they could under the circumstances in a workmanship like manner. I would recommend them; I already have.”
“I liked their promptness and their overall work. I just thought they did a good job and I was very happy to have picked them. I would give the overall experience an A. They put a whole new air conditioning system in. I did not have air conditioning before, and they installed a heat pump.”
“It was an emergency and they came out right away. My heater went out on January 1. I called them January 2. They came out that afternoon and worked — started the following day, in the middle of winter. They were prompt and I was happy with it. I'd give them an A+ for the experience.”
“They were very friendly. They kept me up-to-date on what they were doing. We had a couple of problems with UGI, but they worked with us through it, so it was nice. They did central heating and air. I'd give them an A+. I would recommend them.”
“They put central air in here the last year, and they are supposed to come here at the end of the month to service it. I’d give them an A grade. They’re very good. I recommended them to someone, but I’m not sure if she called or not.”
“Everything was positive and I was satisfied with everything. They did work on my air conditioning unit. An A+ is what I would give my overall experience. I was very satisfied with them.”
“Lowry Services was very efficient. They took care of the problem that I had, helped me, and everything worked out well. I got a new air conditioner. I'd give them an A+ rating.”
“They've done a couple of things for me. What stood out to me was their availability. They did some plumbing work, and also put in my central air. I would grade the overall experience a B.”
“Lowry did the heating. The guy that put in my heater didn't connect my air conditioning, so I was trying to contact him for that. He told me what I needed. The only thing is I didn't have the piece at that time. I'd give them a B.”
“They were just polite, courteous, and informative. They worked with me on a deal as far as finances is concerned. They did my heater and the air conditioner. Overall, I’d give them a B rating. They knew what they were doing.”
“We had a service contract for our air conditioning unit, and they came out and looked everything over and to them everything was cool. We've used them for various things over the years, not just the air conditioning. Some of their prices — for example, I had a 6-inch or 7-inch piece of copper piping that needed to be replaced in my basement and it was $400, so their prices are for that kind of stuff, is high. Now that I am on Social Security and retired, I just can't fathom a 6-inch piece of pipe or a 7-inch piece of pipe costing $400. The service was fine. The workers were very congenial. The only thing I have to say is for older folks, the price is outrageous. If something else happens, I'm going to have to find somebody else to do my work because I can't afford Lowry. For the quality of workmanship and the quality of personnel that came out to service my house, I'd give them a B+. They were on time. I would tell anybody that I'm trying to recommend them to that Lowry is an expensive service. The dollars and cents for us retired folks, I don't care how good of a product you put out and congenial your employees are, you're going to lose jobs because your price is too high, and that's what I would say to Lowry. For example, I had an outside faucet which is a freeze protected faucet. A freeze protected faucet has the seeding inside the house, so it's not like a little faucet on the outside of the house that can freeze where you have to turn the water off in the winter time. I had a leak in my freeze faucet in my backyard, and Lowry wanted $500 to replace it. I can buy the same faucet that they would use at another company for $30. It's going to take somebody maybe an hour to do the job. There's no way I was going to pay $500, and I told them to leave. I told the guy, I said, ‘I can't afford $500 for this.’ I had to give him $50 for the onsite visit, which would have been deducted from my bill, but $500 to replace a faucet that I can buy at another company for $40 or less, that's ridiculous, so that's why I say Lowry's prices are way, way, way too high. I would not recommend them.”
“They gave me a reasonable price, came in quickly, got the job done quickly, got everything installed and explained how to use it. The only part that they failed at was follow-up. After the technician left the home after installing the system, I never received another phone call, another checkup, nothing at all on anything. I just started receiving the bills and I’ve been paying them. Usually, they’re supposed to follow up with us and see how everything is going, if we have any questions, if everything was installed right, if the servicemen were doing okay, and everything was explained. We never got a call at all. The work they did was for a gas heater. I would give the overall experience with them a B-.”
“They did install the A/C. The installation part was okay, but they were supposed to send me the Pico rebate forms, and I haven't received them yet. I'd give them a D. I have no idea on expertise.”
“Lowry Services was responsive. They came when they said they were going to come. They were reasonably priced. They installed and serviced an air conditioner, and then came back and serviced it a year later. I'd grade them an A.”
“We get the same guy every time. We don’t want anyone else in the house. He’s very good and we’ve been very happy with the services. He explains everything. They do HVAC work for us. I’d give them an A+.”
“The person who sold me the unit was very good, explaining how it worked and helped me make that decision. The people putting it in were very friendly and courteous. I'd give the overall experience an A+. I'd recommend them.”
“It was a couple of months ago. I just like their service and they're on time and they do a professional job. They've done electrical work for me and air conditioning work. I would give them an A. I would recommend them.”
“This was for my air conditioning. The guy was great. The guy that came was very personable and seemed like a good guy, got the job done. I think it was something with the air conditioning, and possibly my kitchen sink, so he got me all squared away and did a great job. I'd give them an A.”
“They've been very good on follow-up service, and everything that they promised they pretty much did. We had a very large job to be done. They did a three-unit HVAC system with the ductless, as well as other systems. I'd give the overall experience an A rating.”
“Lowry Services is always professional. They do provide a high level of service. They have done electrical, plumbing, and HVAC services for me. I’d grade them an A for the overall experience.”
“I had some problems with my air conditioning not working, but they fixed it. They were competent. It’s just that I kept having problems with the air conditioning until they replaced some parts. I’d give the overall experience an A rating.”
“They were on time. They were clean. They did the job. They did an air conditioning installation. I'd give them an A. I don't believe in perfection, so they don't get an A+.”
“Lowry Services has always been very good for us. They show up on time very quickly, which is good. The overall experience would be an A rating. I would recommend them.”
“I was satisfied. Quick response. Good timing; as far as whatever time they said they were going to show up, they showed up. Technicians always popped on little booties. They were knowledgeable. The one time I had them out was the water heater. He immediately went out to get a new water heater replaced when he went out to the local supply store. The water heater that matched mine wasn't available, so he got the next upgrade, but did not charge me extra because the agreement was already signed that he would go and pick up the water heater. I thought that was wonderful. I'd give them an A. I would recommend them.”
“They got here on time, did what they needed to do, and gave me the information I needed. I actually had two things they did for me. I had an air conditioner tune up, and they gave me an estimate on a new air conditioner. I would give them an A for the overall experience. There was actually no work done. They just reviewed my system. They did what they needed to do.”
“There was no problem. I was shocked at the lack of people in this area that sold the thing I bought in the basement to help the heating and air conditioning. I’m glad Lowry did. The guys that installed it did a fantastic job. It’s nice and it works well. I will definitely give them an A for the overall experience. It was awesome.”
