Wm. Henderson Plumbing, Heating & Cooling Services
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.6 out of 5 stars based on 90 customer surveys conducted through GuildQuality.
5
70
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12
3
2
2
3
1
3
7th year as a Best Pick Call
"Since 1977, homeowners throughout Delaware County and the Main Line have made Wm. Henderson their team of choice. Today, we proudly continue the Henderson family tradition of outstanding service with 24-hour availability, fully stocked trucks, and reliable guarantees that keep you comfortable season after season."

Michael Henderson | President
Company Information
Services Offered
Wm. Henderson offers residential and commercial HVAC services, including seasonal tune-ups and the installation, repair, and replacement of energy-efficient heating and cooling systems, gas and oil heating systems, heat pumps, humidifiers, setback thermostats, and electronic air cleaners.
Warranty
The company offers various warranties.
Company History
The local, family-owned-and-operated company was founded in 1977 and has serviced Delaware County and the Main Line for 43 years.
Distinctions
Wm. Henderson employs a NATE-certified technician and is a multi-year Carrier President's Award winner. The company is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester
Address
500A Abbott Drive
Broomall, PA 19008
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA013279

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.6 out of 5 stars based on 90 customer surveys conducted through GuildQuality.
5
70
4
12
3
2
2
3
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/19/2021

“They were polite, courteous, and did a good job.”

Review by
08/18/2021

No review comments provided

Review by
08/17/2021

“Henderson Heating and Plumbing was professional, always courteous, and very knowledgeable.”

Review by
08/17/2021

“They are really good with emergency calls.”

Review by
08/17/2021

“All Office personnel as well as the service technicians do a great job”

Review by
08/17/2021

“The installation crew had very exceptional service.”

Review by
08/17/2021

“They did what we asked.”

Review by
08/17/2021

“I do not remember the guys' names. They were all equally good!”

Review by
08/17/2021

No review comments provided

Review by
08/17/2021

“The air conditioning met my expectations.”

Review by
08/17/2021

“Eric S. had exceptional service.”

Review by
08/17/2021

No review comments provided

Review by
08/13/2021

“Bob Crass”

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

“The two men who did the heat pump installation were so nice. They explained what they would be doing and why and let me as as many questions as I wanted to. I am a 71 year old woman and like to understand the process. They were the best.”

Review by
08/13/2021

“Most”

Review by
08/12/2021

“Tony Falcone”

Review by
08/11/2021

No review comments provided

Review by
08/10/2021

“Can't remember my person's name because it was over a month ago. I think it was Dan. He was excellent.”

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

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Review by
08/10/2021

“The techs for my heating and ac installation And my drain clogg and kitchen sink leak the best men all around”

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

No review comments provided

Review by
08/10/2021

“Our home took a power surge. This knocked our heating/AC unit out of commission. The service technician stated it "may" need a new transformer and some other part. It would cost us to replace the two parts and there will STILL BE NO GUARANTEE that the unit will operate. Cost would be over $800 just for the two parts. We had another company come in for an estimate. Their technician decide to put a new transformer in the unit. If it worked, he would charge us for the part (and service). If it didn't work, he would simply remove the new transformer. GUESS WHAT? IT WORKED. Nowthat is what I call excellent CUSTOMER SERVICE!!!!!”

Review by
02/22/2021

No review comments provided

Review by
02/21/2021

No review comments provided

Review by
01/21/2021

No review comments provided

Review by
01/12/2021

“I would like to recognize the technician for his exceptional service!”

Review by
01/07/2021

“They came out promptly when our heater stopped working. I was very satisfied with their work.”

Review by
01/07/2021

“My tech = I think his name was Brandon or Brendon - very well-informed and went over the issues we were having. He was very informative and courteous!”

Review by
01/07/2021

“They met my expectations by dealing with the master valve problem.”

Review by
01/06/2021

No review comments provided

Review by
01/04/2021

“Wm. Henderson Plumbing & Heating met my expectations with the technician they sent out to fix my issues. He was very pleasant, knowledgeable and efficient.”

Review by
01/04/2021

“They were able to service our furnace in a timely manner when other firms were too busy.”

Review by
01/01/2021

No review comments provided

Review by
12/29/2020

“WM Henderson Plumbing & Heating's service tech was thorough at my house.”

Review by
12/29/2020

“This was just routine maintenance.”

Review by
12/29/2020

“The senior installation met my expectations. There were two different sets of people who did the work for the water heater and the heating and air conditioner. The water heater guy left a puddle on the floor. He was very messy. He got the work done.”

Review by
12/28/2020

No review comments provided

Review by
12/28/2020

“All of my expectations were met.”

Review by
12/28/2020

“All the service faculty have performed their jobs with skill and have answered my questions thoroughly.”

Review by
12/28/2020

“Jim Cleary, sales associate for HVAC. He was very good and never let me think the job was too little or a bother. Plus, Jim knows old houses, which is something you really have screen for while having technicians work on your home. All the Customer Service Agents and appointment setters were great. Accounting has my gratitude and thanks.”

Review by
12/28/2020

No review comments provided

Review by
12/28/2020

“I'd like to recognize James cleary from Wm. Henderson Plumbing & Heating for his exceptional service.”

Review by
12/28/2020

“I?ve had several technicians out over the past month. However I appreciate the one Thursday and Sunday call most. Both technicians talked through the situation with me which ultimately led me to decide to use Henderson for furnace instillation.”

Review by
12/28/2020

No review comments provided

Review by
12/28/2020

No review comments provided

Review by
12/25/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

No review comments provided

Review by
12/23/2020

“Honest. They are honest and don?t try to sell you something you don?t need. They take their time and go over everything. Highly recommend.”

Review by
12/23/2020

“The technician who performed my requested service was fabulous.”

Review by
12/23/2020

“Both texts who came out were great”

Review by
11/16/2019

No review comments provided

Review by
11/16/2019

“You pumped water out of our basement during a Hurricane Floyd. We'll never use another plumber. ??”

Review by
10/15/2019

“I would like to recognize Dan McCarthy who did the plumbing work. He has been good.”

Review by
10/04/2019

No review comments provided

Review by
10/03/2019

“Everyone that I have ever dealt with at Wm. Henderson Plumbing & Heating has always been awesome.”

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
09/30/2019

“It is a larger HVAC/plumbing company, which meant that it was always easy to reach someone and everyone they sent was professional and very capable, and they seemed to have mutual respect for other company employees.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/26/2019

“Wm. Henderson Plumbing & Heating exceeded my expectations on professionalism, punctuality, and the quality of their work.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“I've always known they've been a good company, so they met my expectations. I don't know if my expectation was exceeding, they just get the job done well, professionally, and they did a great job.”

Review by
09/23/2019

“They were all good and worked well as a team.”

Review by
09/23/2019

“Wm. Henderson Plumbing & Heating gave an honest prompt assessment of the situation and have followed through with the work which was completely satisfactory.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“All who I dealt with were very good.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Tony Falcone for our steam boiler and radiators. The plumbers who repaired our main stack were also excellent.”

Review by
09/23/2019

“They met or exceeded my expectations in being very timely and they fixed the initial problem pretty quickly.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“I have difficulty with their charging procedures and how they charge customers.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Wm. Henderson was supposed to replace a leaking faucet, which was visible and reported in a home inspection. However, when the Wm. Henderson plumber arrived he said that it was the trap and replaced that part and did not touch the faucet. As the owner of the home, we turned off the water as we were not living in the house at the time and upon sale of the house and the final walk through the new owners found that the faucet was still leaking. When I called Henderson who 'guarantees' their work, they said that they would fix the problem for no additional cost, however, when they arrived they said that they would not repair the faucet since that was not the part they fixed initially. Not only did they tell me that the problem that I had called them for was not the actual problem and therefore fixed the wrong thing, but they would not honor their guarantee or their work. Additionally, the amount they quoted to fix the faucet at that time was so far above four other plumbers that I had quote me on the work, including charging twice as much for the part.”

Review by
09/19/2019

“Always pleased with their service”

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“All the guys who have worked on my property far outshine those of our previous vendor: Oliver”

Review by
10/11/2018

“The timing was great”

Review by
10/08/2018

“They did my A/C - It was a great experience!”

Review by
10/08/2018

“Everything exceeded my expectations.”

Review by
10/08/2018

“I have high expectations and they meet them every time.”

Review by
10/08/2018

“The fact that they actually showed up to the job site.”

Review by
10/04/2018

“Wm. Henderson Plumbing & Heating exceeded my expectations because they diagnosed the problem quickly. ”

Review by
10/03/2018

“They were very clean.”

Review by
10/03/2018

“The house is cool from top to bottom. We were really concerned that our third floor wouldn't be cooled properly, and it's perfect!”

Review by
10/03/2018

“Jeff was very good.”

Review by
10/03/2018

“Everything was great!”

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