Wm. Henderson Plumbing, Heating & Cooling Services
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.8 out of 5 stars based on 175 customer surveys conducted through GuildQuality.
5
151
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14
3
4
2
4
1
2
6th year as a Best Pick Call
"Since 1977, homeowners throughout Delaware County and the Main Line have made Wm. Henderson their team of choice. Today, we proudly continue the Henderson family tradition of outstanding service with 24-hour availability, fully stocked trucks, and reliable guarantees that keep you comfortable season after season."

Michael Henderson | President
Company Information
Services Offered
Wm. Henderson offers residential and commercial HVAC services, including seasonal tune-ups and the installation, repair, and replacement of energy-efficient heating and cooling systems, gas and oil heating systems, heat pumps, humidifiers, setback thermostats, and electronic air cleaners.
Warranty
The company offers various warranties.
Company History
The local, family-owned-and-operated company was founded in 1977 and has serviced Delaware County and the Main Line for 43 years.
Distinctions
Wm. Henderson employs a NATE-certified technician and is a Carrier Factory Authorized Dealer and a multi-year Carrier President's Award winner. The company is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester
Address
500A Abbott Drive
Broomall, PA 19008
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
PA013279

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.8 out of 5 stars based on 175 customer surveys conducted through GuildQuality.
5
151
4
14
3
4
2
4
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/16/2019

No review comments provided

Review by
11/16/2019

“You pumped water out of our basement during a Hurricane Floyd. We'll never use another plumber. ??”

Review by
10/15/2019

“I would like to recognize Dan McCarthy who did the plumbing work. He has been good.”

Review by
10/04/2019

No review comments provided

Review by
10/03/2019

“Everyone that I have ever dealt with at Wm. Henderson Plumbing & Heating has always been awesome.”

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
10/03/2019

No review comments provided

Review by
09/30/2019

“It is a larger HVAC/plumbing company, which meant that it was always easy to reach someone and everyone they sent was professional and very capable, and they seemed to have mutual respect for other company employees.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/26/2019

“Wm. Henderson Plumbing & Heating exceeded my expectations on professionalism, punctuality, and the quality of their work.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“I've always known they've been a good company, so they met my expectations. I don't know if my expectation was exceeding, they just get the job done well, professionally, and they did a great job.”

Review by
09/23/2019

“They were all good and worked well as a team.”

Review by
09/23/2019

“Wm. Henderson Plumbing & Heating gave an honest prompt assessment of the situation and have followed through with the work which was completely satisfactory.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“All who I dealt with were very good.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Tony Falcone for our steam boiler and radiators. The plumbers who repaired our main stack were also excellent.”

Review by
09/23/2019

“They met or exceeded my expectations in being very timely and they fixed the initial problem pretty quickly.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“I have difficulty with their charging procedures and how they charge customers.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Wm. Henderson was supposed to replace a leaking faucet, which was visible and reported in a home inspection. However, when the Wm. Henderson plumber arrived he said that it was the trap and replaced that part and did not touch the faucet. As the owner of the home, we turned off the water as we were not living in the house at the time and upon sale of the house and the final walk through the new owners found that the faucet was still leaking. When I called Henderson who 'guarantees' their work, they said that they would fix the problem for no additional cost, however, when they arrived they said that they would not repair the faucet since that was not the part they fixed initially. Not only did they tell me that the problem that I had called them for was not the actual problem and therefore fixed the wrong thing, but they would not honor their guarantee or their work. Additionally, the amount they quoted to fix the faucet at that time was so far above four other plumbers that I had quote me on the work, including charging twice as much for the part.”

Review by
09/19/2019

“Always pleased with their service”

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“All the guys who have worked on my property far outshine those of our previous vendor: Oliver”

Review by
10/11/2018

“The timing was great”

Review by
10/08/2018

“They did my A/C - It was a great experience!”

Review by
10/08/2018

“Everything exceeded my expectations.”

Review by
10/08/2018

“I have high expectations and they meet them every time.”

Review by
10/08/2018

“The fact that they actually showed up to the job site.”

Review by
10/04/2018

“Wm. Henderson Plumbing & Heating exceeded my expectations because they diagnosed the problem quickly. ”

Review by
10/03/2018

“They were very clean.”

Review by
10/03/2018

“The house is cool from top to bottom. We were really concerned that our third floor wouldn't be cooled properly, and it's perfect!”

Review by
10/03/2018

“Jeff was very good.”

Review by
10/03/2018

“Everything was great!”

Review by
09/28/2018

No review comments provided

Review by
09/20/2018

“They are all great.”

Review by
09/20/2018

No review comments provided

Review by
09/20/2018

“I would like to recognize whoever the guy was for his exceptional service.”

Review by
09/14/2018

“The estimator was very knowledgeable, confident, and very professional. We were very happy with how he approached addressed our concerns. He found a good solution.”

Review by
09/14/2018

“I would like to recognize everyone for their exceptional service.”

Review by
09/14/2018

“Bob Clayton was exceptional.”

Review by
09/14/2018

No review comments provided

Review by
09/14/2018

No review comments provided

Review by
08/10/2017

“They couldn't be any better if they tried. They're always on time when they call you. They do a good job. They give you an honest price. I've compared them with other places and most of the time they've beaten the prices. They're a family organization and it shows because they just do a great job and all the people that work for them are very, very pleasant. You don't have to worry about them being in your house or anything. Nothing ever disappears. I just can't speak highly enough of them. They've done a lot of work for us. They put in an air conditioning system. They've worked on our heater. They do work on our air conditioner when it needs to be reviewed and so forth. They've done plumbing work for us. They put in a powder room for us from scratch. I'd give them an A+ overall.”

Review by
08/10/2017

“Those guys are awesome. They'd done plumbing and heating for us a number of times. They typically send people out that are above and beyond interested in their craft. The people they send out are obsessive about their craft. The guys that put my furnace in, I could tell they were in love with their work. You know what a difference that makes when someone is truly passionate about the work they do? That means my space, the space they're working in is clean, the installation is quality, they're happy to explain things to you. I've had that for heating, I've had that for plumbing as well. Guys that are just close to obsessive about the work. They're just passionate about the kind of work they do, and that makes a difference to me. That really makes a difference to me.”

Review by
08/10/2017

“They have done a lot of work for me. I had a new heating system put in, and they were really good during the whole situation, and then I've had follow-ups with them and service. They guaranteed everything for five years, and it's just up now, and it's been a great experience. They have done some other plumbing work for me. I would grade the overall experience with an A. I would highly recommend them, and I have already recommended them. They are a great company.”

Review by
08/10/2017

“I liked that they called you and reminded you of your scheduling, and your maintenance. They are thorough, and if something is wrong, they show you and point it out, they are not forcing service on you. I have a maintenance plan, so they checked the central air, checked my heater, checked the plumbing to make sure it's all up to code. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“They've been doing work for me for years. I got a lot of rental properties with them, they get out there right away. They’ve installed heaters and they installed central air. I'd only give them an A overall. Quite honestly, there's one, maybe two of their guys that have keys to the rental properties. That's how much I trust them. I have recommended them before to my neighbor on the street where I live.”

Review by
08/10/2017

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“They were very professional, very clean. The men were very nice. They did their job. They were quick, efficient. I have no complaints. They were A+. They installed a new heating and cooling system. I had work done after that and I'm very pleased with Henderson.”

Review by
08/10/2017

“I liked that they kept the house clean, and they were quick. They did heating and plumbing work for me. I would grade the overall experience with an A-. I would very likely recommend them to a friend.”

Review by
07/25/2017

“I liked that they were knowledgeable and did the things right. They repaired my heater and installed a new air conditioner. They did plumbing work. It was hot water and they fixed the pipes. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/25/2017

“They're still not done but they've been keeping me informed. It was an issue with the A/C. They have done plumbing work for me in the past. It's a repair for the A/C. I'd give them an A overall.”

Review by
07/25/2017

“I liked that they fixed my heater. This is not the first time I've used them. In the past, they did the same thing. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They did a nice job. They did a furnace and water heater tune-ups. I would grade the overall experience with an A. I would very likely recommend them to a neighbor or friend.”

Review by
07/25/2017

“I liked everything. they were fast, they worked with me on payment, and the work was done properly. They replaced the hot water heater. They also did some minor service to the A/C unit. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They were very thorough. They labeled all the pieces of the stuff they worked on. They labeled different on/off shut-off valves for us. That was certainly helpful. They worked on the air conditioner and the heater. They did the kitchen sink trap. I'd give them an A overall. They were very good.”

Review by
07/25/2017

“They were very prompt. The guy was very clean in his work. And he was very quick and efficient. He was checking our air conditioning system for any leaks or anything like that which we have done once a year by them. We've been using them for three years. I'd give them an A overall.”

Review by
07/25/2017

“They’ve done work for me many times. I've never had a problem with them. They come, they do the work, I'm satisfied, and that's it. I pay them and there are no issues. They did work on my heater and they did some plumbing work in my bathroom. I would give them an A overall.”

Review by
07/25/2017

“They did a good job, a very nice job. They just did two services. One was an air conditioning issue, and the work after that was an air conditioning checkup. Both times they were in and out and clean and professional and they did a nice job. They have never done any plumbing work for me, but if I had, I would certainly use them if I need too. I would grade the overall experience with an A. I would recommend them..”

Review by
07/25/2017

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They're prompt and fast. They replaced a board in the A/C unit. I'll give them an A+ overall.”

Review by
07/25/2017

“They do our A/C and plumbing. I'd give them an A+ overall.”

Review by
07/25/2017

“I liked that they were on time. They did a heating and cooling maintenance, as well as plumbing. I have been using them for three years. I would grade the overall experience with a B. I would very likely recommend them.”

Review by
07/25/2017

“I had my bathroom completely redecorated for my new husband. And I called Henderson to do it because I had always used Henderson and have had good luck with them in the past. So, I had the bathtub taken out and a walk-in shower put in and a new toilet and a new sink and a new medicine cabinet all put in and there's something wrong with the sliding doors on the shower, they don't close completely. And when I called them they gave me the name of the person who made the shower. They didn't look into it themselves or really do anything about it. Then just recently the mirror on the medicine cabinet just fell off the door on the medicine cabinet and when it fell off, of course the glass broke, we could see that it had only been taped up there. It hadn't been put on in any way that would cause it to last 20-30 years at all. And so, I called the owner, and I wasn't able to speak with him. He never called me back and I called him several times over a long period of time. And he never called me back. So, I can't tell you how disappointed I was. I had used these people for years actually. In the past, they had done heating, air conditioning, and they had taken care of all of those types of things in our house. It's just so rude for the owner not to call me back immediately and apologize and discuss what's to be done. My thought wasn't that he would have to pay for a new one and put it in free, I wasn't expecting anything like that. But I did think he would at least put in a new one and just charge us for the work or just charge us for the new one, vice versa. It's shocking really that the owner of the company would treat a good customer like that. I'm thinking that I had had good service from them before that. All of these things happened with the new bathroom. I'd give them a C overall. The customer service was fine until there was a problem, and when there was a problem, it was terrible. I'm not at all likely to recommend them.”

Review by
10/03/2016

No review comments provided

Review by
10/02/2016

“They were excellent but very expensive.”

Review by
10/02/2016

No review comments provided

Review by
10/02/2016

“Prompt, professional service. Tech person was very forthright and honest about assessing the problem and made recommendations that saved me the expense of replacing a section of pipe/valve. I highly recommend Henderson not only because of their exemplary customer service but their technical expertise and professional conduct.”

Review by
10/01/2016

No review comments provided

Review by
09/30/2016

No review comments provided

Review by
09/30/2016

No review comments provided

Review by
09/30/2016

“Technicians were awesome!”

Review by
09/29/2016

“Had routine heating service and A/C repair. The technician was professional and punctual. He completed the work in a timely manner and explained/repaired the A/C issue. ”

Review by
09/29/2016

“The technician is not experienced at all.”

Review by
09/27/2016

No review comments provided

Review by
09/26/2016

“Always punctual, courteous, and skillful.  ”

Review by
09/26/2016

No review comments provided

Review by
09/25/2016

“They were courteous and professional.”

Review by
09/25/2016

“Efficient understanding caring.”

Review by
09/24/2016

“Work was extremely well done. We are very satisfied with the outcome.  ”

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/23/2016

No review comments provided

Review by
09/21/2016

No review comments provided

Review by
09/21/2016

“Contract with previous owner, very elderly couple who didn't understand what tech asked them, so he just didn't do any of the maintenance he should have. Quarter inch gaps where vent pipes should be tight on basement A/C unit; huge amount of A/C air leaking into basement. If tech sees an issue, he should fix it or at least stress why it needs to be fixed or ask to discuss it with their adult kids. We're hoping the heater works this fall as that was under their contract, too. This was reported to Henderson's c/s but they said we'd have to pay the large service charge for their tech to come out to assess what he's been overlooking for years. No faith in this company.”

Review by
09/20/2016

“I have used other plumbing/heating/ac people in the past however I only use Henderson. They are definitely more expensive however they are worth it. They always answer their phone, are available for emergencies and are extremely clean and knowledgeable. They do not take short cuts and do the job right all the time. Hands down they are worth it compared to other small companies.  ”

Review by
09/20/2016

“Outstanding service, on time, knowledgeable, friendly, reliable. Very short wait time for parts required for repair. Also use for ‘annual checkup’. Love their crew, cleanliness and responsiveness. ”

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