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FEATURED REVIEWS
“Henderson Heating and Plumbing was professional, always courteous, and very knowledgeable.”
“Wm. Henderson Plumbing & Heating is always on time and they do great work.”
“I needed a new heat pump, so I sought out estimates. It's not something you buy every day, so to me, it's a scary endeavor. I wanted a brand made in the USA. I wanted an energy efficient unit. I wanted to make sure that the installation was done correctly. That's hard to measure ahead of time, but the knowledge of the salesman is important for explaining how the unit would be installed. My current unit was set up in a rather convoluted manner and did not want a repeat of that. I mulled over the 3 estimates and sought out references over a period of 2 weeks, then made my decision. The installers built a new cabinet for the unit so we would not have a problem with a heat pump sitting too closely on top of a oil burner. This very hot summer, the unit has been terrific. I will know more in the winter, as we use the heat pump as our first source of heating.”
“The guys from Wm. Henderson showed up 20 minutes early, which impressed me. They told me they expected to be there until at least 2:00-2:30, but they were finished by noon-12:30. They left my house looking like it did before they got there, and they did a nice job patching up the lawn where they had to dig a significant hole to pull through the new sewer line.”
“Everyone coming from Henderson has been professional and knowledgeable. We have used Henderson's services for years and found them to be completely reliable and quite responsive.”
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“Prompt reliable service was provided.”
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“Several of our neighbors called Wm Henderson after we told them how pleased we are with the HVAC service -- starting with the system installation to annual maintenance.”
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“I have used Henderson for years. I have always been happy with their work and pleased with their workers.”
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“I've dealt with Henderson for 25 years and have had quick responses to my requests for any service. The personnel were always knowledge and did a complete and clean job.”
“Wm. Henderson Plumbing & Heating is always on time and they do great work.”
“Henderson Heating and Plumbing was professional, always courteous, and very knowledgeable.”
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“I needed a new heat pump, so I sought out estimates. It's not something you buy every day, so to me, it's a scary endeavor. I wanted a brand made in the USA. I wanted an energy efficient unit. I wanted to make sure that the installation was done correctly. That's hard to measure ahead of time, but the knowledge of the salesman is important for explaining how the unit would be installed. My current unit was set up in a rather convoluted manner and did not want a repeat of that. I mulled over the 3 estimates and sought out references over a period of 2 weeks, then made my decision. The installers built a new cabinet for the unit so we would not have a problem with a heat pump sitting too closely on top of a oil burner. This very hot summer, the unit has been terrific. I will know more in the winter, as we use the heat pump as our first source of heating.”
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“The guys from Wm. Henderson showed up 20 minutes early, which impressed me. They told me they expected to be there until at least 2:00-2:30, but they were finished by noon-12:30. They left my house looking like it did before they got there, and they did a nice job patching up the lawn where they had to dig a significant hole to pull through the new sewer line.”
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“Our home took a power surge. This knocked our heating/AC unit out of commission. The service technician stated it "may" need a new transformer and some other part. It would cost us to replace the two parts and there will STILL BE NO GUARANTEE that the unit will operate. Cost would be over $800 just for the two parts. We had another company come in for an estimate. Their technician decide to put a new transformer in the unit. If it worked, he would charge us for the part (and service). If it didn't work, he would simply remove the new transformer. GUESS WHAT? IT WORKED. Nowthat is what I call excellent CUSTOMER SERVICE!!!!!”
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“They do very satisfactory work and notify me upon their arrival!”
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“They came out promptly when our heater stopped working. I was very satisfied with their work.”
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“WM Henderson Plumbing & Heating's service tech was thorough at my house.”
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“Always professional, friendly service”
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“Honest. They are honest and don’t try to sell you something you don’t need. They take their time and go over everything. Highly recommend.”
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“Wm. Henderson Plumbing & Heating gave an honest prompt assessment of the situation and have followed through with the work which was completely satisfactory.”
“I have difficulty with their charging procedures and how they charge customers.”
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“Wm. Henderson was supposed to replace a leaking faucet, which was visible and reported in a home inspection. However, when the Wm. Henderson plumber arrived he said that it was the trap and replaced that part and did not touch the faucet. As the owner of the home, we turned off the water as we were not living in the house at the time and upon sale of the house and the final walk through the new owners found that the faucet was still leaking. When I called Henderson who "guarantees" their work, they said that they would fix the problem for no additional cost, however, when they arrived they said that they would not repair the faucet since that was not the part they fixed initially. Not only did they tell me that the problem that I had called them for was not the actual problem and therefore fixed the wrong thing, but they would not honor their guarantee or their work. Additionally, the amount they quoted to fix the faucet at that time was so far above four other plumbers that I had quote me on the work, including charging twice as much for the part.”
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“Always pleased with their service”
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