Wm. Henderson Plumbing, Heating & Cooling Services
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.8 out of 5 stars based on 126 customer surveys.
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4th year as a Best Pick Call
"For 41 years, our business has had one goal in mind—'Keeping our customers comfortable.' With a fully stocked warehouse, a rapid-response team, and skilled technicians, there's no delay in getting your job done quickly and professionally. As an added convenience for our customers, we offer extended financing."

Bill Henderson | President
Company Information
Services Offered
Wm. Henderson offers residential and commercial HVAC services, including seasonal tune-ups and the installation, repair, and replacement of energy-efficient heating and cooling systems, gas and oil heating systems, heat pumps, humidifiers, setback thermostats, and electronic air cleaners.
Warranty
The company offers various warranties.
Company History
The local, family-owned-and-operated company was founded in 1977 and has serviced Delaware County and the Main Line for 41 years.
Distinctions
Wm. Henderson employs a NATE-certified technician and is a Carrier Factory Authorized Dealer and a multi-year Carrier President's Award winner. The company is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors.
Licenses
PA013279
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield

Compiled Score:

Wm. Henderson Plumbing, Heating & Cooling Services has received 4.8 out of 5 stars based on 126 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/10/2017

“Those guys are awesome. They'd done plumbing and heating for us a number of times. They typically send people out that are above and beyond interested in their craft. The people they send out are obsessive about their craft. The guys that put my furnace in, I could tell they were in love with their work. You know what a difference that makes when someone is truly passionate about the work they do? That means my space, the space they're working in is clean, the installation is quality, they're happy to explain things to you. I've had that for heating, I've had that for plumbing as well. Guys that are just close to obsessive about the work. They're just passionate about the kind of work they do, and that makes a difference to me. That really makes a difference to me.”

Review by
08/10/2017

“They couldn't be any better if they tried. They're always on time when they call you. They do a good job. They give you an honest price. I've compared them with other places and most of the time they've beaten the prices. They're a family organization and it shows because they just do a great job and all the people that work for them are very, very pleasant. You don't have to worry about them being in your house or anything. Nothing ever disappears. I just can't speak highly enough of them. They've done a lot of work for us. They put in an air conditioning system. They've worked on our heater. They do work on our air conditioner when it needs to be reviewed and so forth. They've done plumbing work for us. They put in a powder room for us from scratch. I'd give them an A+ overall.”

Review by
08/10/2017

“They have done a lot of work for me. I had a new heating system put in, and they were really good during the whole situation, and then I've had follow-ups with them and service. They guaranteed everything for five years, and it's just up now, and it's been a great experience. They have done some other plumbing work for me. I would grade the overall experience with an A. I would highly recommend them, and I have already recommended them. They are a great company.”

Review by
08/10/2017

“I liked that they called you and reminded you of your scheduling, and your maintenance. They are thorough, and if something is wrong, they show you and point it out, they are not forcing service on you. I have a maintenance plan, so they checked the central air, checked my heater, checked the plumbing to make sure it's all up to code. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“They've been doing work for me for years. I got a lot of rental properties with them, they get out there right away. They’ve installed heaters and they installed central air. I'd only give them an A overall. Quite honestly, there's one, maybe two of their guys that have keys to the rental properties. That's how much I trust them. I have recommended them before to my neighbor on the street where I live.”

Review by
08/10/2017

“I liked that they were on time. They did great work. Never had to call them again. They cleaned out my heater. They replaced a line from the street coming into the house. They did work on the bathrooms, putting in faucets and everything. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/10/2017

“They were very professional, very clean. The men were very nice. They did their job. They were quick, efficient. I have no complaints. They were A+. They installed a new heating and cooling system. I had work done after that and I'm very pleased with Henderson.”

Review by
08/10/2017

“I liked that they kept the house clean, and they were quick. They did heating and plumbing work for me. I would grade the overall experience with an A-. I would very likely recommend them to a friend.”

Review by
07/25/2017

“They're still not done but they've been keeping me informed. It was an issue with the A/C. They have done plumbing work for me in the past. It's a repair for the A/C. I'd give them an A overall.”

Review by
07/25/2017

“I liked that they were knowledgeable and did the things right. They repaired my heater and installed a new air conditioner. They did plumbing work. It was hot water and they fixed the pipes. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“I liked that they fixed my heater. This is not the first time I've used them. In the past, they did the same thing. I would grade the overall experience with an A. I would recommend them.”

Review by
07/25/2017

“They did a nice job. They did a furnace and water heater tune-ups. I would grade the overall experience with an A. I would very likely recommend them to a neighbor or friend.”

Review by
07/25/2017

“I liked everything. they were fast, they worked with me on payment, and the work was done properly. They replaced the hot water heater. They also did some minor service to the A/C unit. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“They were very prompt. The guy was very clean in his work. And he was very quick and efficient. He was checking our air conditioning system for any leaks or anything like that which we have done once a year by them. We've been using them for three years. I'd give them an A overall.”

Review by
07/25/2017

“They’ve done work for me many times. I've never had a problem with them. They come, they do the work, I'm satisfied, and that's it. I pay them and there are no issues. They did work on my heater and they did some plumbing work in my bathroom. I would give them an A overall.”

Review by
07/25/2017

“They've done several jobs for us. I'm happy with what they did. They have done heating and air conditioning, drainer and sewer work for me. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
07/25/2017

“I liked that they were on time. They did a heating and cooling maintenance, as well as plumbing. I have been using them for three years. I would grade the overall experience with a B. I would very likely recommend them.”

Review by
07/25/2017

“They were very thorough. They labeled all the pieces of the stuff they worked on. They labeled different on/off shut-off valves for us. That was certainly helpful. They worked on the air conditioner and the heater. They did the kitchen sink trap. I'd give them an A overall. They were very good.”

Review by
07/25/2017

“They did a good job, a very nice job. They just did two services. One was an air conditioning issue, and the work after that was an air conditioning checkup. Both times they were in and out and clean and professional and they did a nice job. They have never done any plumbing work for me, but if I had, I would certainly use them if I need too. I would grade the overall experience with an A. I would recommend them..”

Review by
07/25/2017

“They are fantastic. They respond very kindly. They gave very thorough answers. You ask them questions, they give you an honest response. Their work has always been high quality and up-to-grade standards. They are very easy. They are very practiced about reaching out to you. Very friendly. Everybody I met there is friendly from the front desk people to the actual workers themselves who visited my home. I always feel that I'm in good hands with them. They have done a couple of big projects. One, they put in a utility sink in my basement and they also put in a new hot water heater. On top of that, they do yearly A/C inspection and yearly water inspection, and they also put in a new garbage disposal for me. I would grade the overall experience with an A+. I would recommend them.”

Review by
07/25/2017

“I had my bathroom completely redecorated for my new husband. And I called Henderson to do it because I had always used Henderson and have had good luck with them in the past. So, I had the bathtub taken out and a walk-in shower put in and a new toilet and a new sink and a new medicine cabinet all put in and there's something wrong with the sliding doors on the shower, they don't close completely. And when I called them they gave me the name of the person who made the shower. They didn't look into it themselves or really do anything about it. Then just recently the mirror on the medicine cabinet just fell off the door on the medicine cabinet and when it fell off, of course the glass broke, we could see that it had only been taped up there. It hadn't been put on in any way that would cause it to last 20-30 years at all. And so, I called the owner, and I wasn't able to speak with him. He never called me back and I called him several times over a long period of time. And he never called me back. So, I can't tell you how disappointed I was. I had used these people for years actually. In the past, they had done heating, air conditioning, and they had taken care of all of those types of things in our house. It's just so rude for the owner not to call me back immediately and apologize and discuss what's to be done. My thought wasn't that he would have to pay for a new one and put it in free, I wasn't expecting anything like that. But I did think he would at least put in a new one and just charge us for the work or just charge us for the new one, vice versa. It's shocking really that the owner of the company would treat a good customer like that. I'm thinking that I had had good service from them before that. All of these things happened with the new bathroom. I'd give them a C overall. The customer service was fine until there was a problem, and when there was a problem, it was terrible. I'm not at all likely to recommend them.”

Review by
07/25/2017

“They're prompt and fast. They replaced a board in the A/C unit. I'll give them an A+ overall.”

Review by
07/25/2017

“They do our A/C and plumbing. I'd give them an A+ overall.”

Review by
10/03/2016

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Review by
10/02/2016

“They were excellent but very expensive.”

Review by
10/02/2016

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Review by
10/02/2016

“Prompt, professional service. Tech person was very forthright and honest about assessing the problem and made recommendations that saved me the expense of replacing a section of pipe/valve. I highly recommend Henderson not only because of their exemplary customer service but their technical expertise and professional conduct.”

Review by
10/01/2016

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Review by
09/30/2016

“Technicians were awesome!”

Review by
09/30/2016

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Review by
09/30/2016

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Review by
09/29/2016

“The technician is not experienced at all.”

Review by
09/29/2016

“Had routine heating service and A/C repair. The technician was professional and punctual. He completed the work in a timely manner and explained/repaired the A/C issue. ”

Review by
09/27/2016

No review comments provided

Review by
09/26/2016

“Always punctual, courteous, and skillful.  ”

Review by
09/26/2016

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Review by
09/25/2016

“They were courteous and professional.”

Review by
09/25/2016

“Efficient understanding caring.”

Review by
09/24/2016

“Work was extremely well done. We are very satisfied with the outcome.  ”

Review by
09/23/2016

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09/23/2016

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09/23/2016

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09/23/2016

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09/23/2016

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09/23/2016

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09/23/2016

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Review by
09/23/2016

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Review by
09/21/2016

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Review by
09/21/2016

“Contract with previous owner, very elderly couple who didn't understand what tech asked them, so he just didn't do any of the maintenance he should have. Quarter inch gaps where vent pipes should be tight on basement A/C unit; huge amount of A/C air leaking into basement. If tech sees an issue, he should fix it or at least stress why it needs to be fixed or ask to discuss it with their adult kids. We're hoping the heater works this fall as that was under their contract, too. This was reported to Henderson's c/s but they said we'd have to pay the large service charge for their tech to come out to assess what he's been overlooking for years. No faith in this company.”

Review by
09/20/2016

“I have used other plumbing/heating/ac people in the past however I only use Henderson. They are definitely more expensive however they are worth it. They always answer their phone, are available for emergencies and are extremely clean and knowledgeable. They do not take short cuts and do the job right all the time. Hands down they are worth it compared to other small companies.  ”

Review by
09/20/2016

“They performed a service that I didn't authorize, and then tried to charge me $45 for it. That wasn't what I had requested over the phone and it required calls to the home office, etc.”

Review by
09/20/2016

“Outstanding service, on time, knowledgeable, friendly, reliable. Very short wait time for parts required for repair. Also use for ‘annual checkup’. Love their crew, cleanliness and responsiveness. ”

Review by
09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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Review by
09/20/2016

“From the estimate to the completion of work and follow up, everything was polite and professional, including the office staff.”

Review by
09/20/2016

“Quality service, large service area. Excellent follow up after services have been completed.”

Review by
09/20/2016

“My Henderson technician was the best, knowledgeable, thorough and best of all HONEST! ”

Review by
09/20/2016

“Always on time and thoroughly professional. Best service I've had in a long time. ”

Review by
09/20/2016

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09/20/2016

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09/20/2016

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Review by
02/11/2016

“They did HVAC. A neighbor uses them so that's how I heard about them. I would give them an A. I've signed a two-year long contract with them.”

Review by
02/11/2016

“They've done a furnace and maintenance work since. I heard about them from a neighbor. I would give them an A. Everybody was good.”

Review by
02/11/2016

“They've done lots of different stuff on our house. The most recent thing they've probably done for me is a service call. They replaced our HVAC system. They've done some plumbing for us. They've done a lot of different things. I would give them an A+. The customer service is great. Their office is great. They're very responsive. They come out when we call them. They're very good.”

Review by
02/02/2016

“They're prompt. They're efficient. Their pricing seems somewhat fair. I've worked with them several times and the guys are great. They're all very knowledgeable. They do several projects for me over time. The last thing was in my home and that was a HVAC tune-up type of service. I don't remember where I found them originally. I've been working with them for a while. They're an A.”

Review by
01/27/2016

“They were very good. They did a good job and were personable. They had done plumbing and heating. I chose them because they were local. I had no complaints so they're an A.”

Review by
01/27/2016

“They were excellent. They had a prompt response. They stayed on top of everything and they did what they said they were going to do. They did a new water line. They were recommended to us by our heating oil company. An A grade is fine for them.”

Review by
01/27/2016

“I have only ever had really good experiences with them when I've called. When they send somebody out, it's a plumbing repair place and heating and air conditioning. The people they send are always very courteous and they have never failed to solve the problem right away. They installed an air conditioning system here and then they did relatively minor plumbing repairs. I don't remember how I found the company. They would be an A grade.”

Review by
07/31/2015

“They're punctual and clean. I just like everything about them. They do plumbing and air conditioning. At first, it was an as-needed service, and then we picked up a contract for our air conditioning. They also did the original installation on the air conditioning unit. They’re an A.”

Review by
07/31/2015

“Wm. Henderson is reliable and on top of things; I have a service plan with them, and they call to make sure I get the different checkups for my HVAC system at the appropriate times. They've also done plumbing, and I had a good experience with that as well. They get an A rating.”

Review by
07/31/2015

“They're very dependable—if you need them in a hurry, they come right away. They do a very good job, too. I recently had them install a new heating system, and they have done plumbing for me, too. Their work has always been very good. I would give them an A.”

Review by
07/31/2015

“They did a great job. They came out immediately, and I liked their attention to service. We had to replace the heating and air conditioning unit in our house, and they were very quick in accommodating that. Since then, they have done maintenance once. They deserve an A.”

Review by
07/31/2015

“They did the job for me. They installed the air conditioner—that was the only time I ever used them. It was easy to make an appointment, and they did the job pretty quickly. I guess they're an A. It ended up not being that good of a price, but it was fine.”

Review by
07/31/2015

“They came on time. They were efficient. They were honest with it. I was pretty well pleased with them. They were doing heating and air conditioning. They were just doing heating and air conditioning. B grade is fine for them. I would recommend them.”

Review by
07/31/2015

“They're responsive. We’ve been through several different iterations of using them; they have done HVAC work as well as plumbing. We had good experiences with both of those. I’d give them an A for excellent.”

Review by
07/31/2015

“They were here when they said they were coming, they did their job, and it was fine. I had no problem at all. My air conditioner wasn't working, and he fixed it for me. I would say they're an A.”

Review by
07/31/2015

“They had good service. The service tech was nice, and they were reasonably priced. They did my air conditioning maintenance. This was the first time that I had ever used them.”

Review by
07/31/2015

“Wm. Henderson put a furnace in for me, and it was fine. They got the job done on time. I would say they get an A for excellent.”

Review by
07/31/2015

“The work is done very professionally, on time, and very reasonably. They had done HVAC maintenance work for me. I would say they're an A.”

Review by
07/31/2015

“They're thorough and then they had some representatives service really well. They had done plumbing. They've done some repairs as far as leaks like coming from my bathroom. They've also done our maintenance on our heating and cooling system. I would say they're a B. I just think that sometimes their services are really expensive. Price is the only issue for me. I would recommend the company to somebody else.”

Review by
07/31/2015

“It was OK. I didn't like when the mechanic came over to check out the air conditioner because we just went ahead and fixed the issue without telling us what it was. It was a really minor issue and then we still got charged for it. It was something we could've fixed ourselves if he had told us. They came out once before and I had a better experience that time. It was heating and air conditioning. I would go with a B grade for them. I would recommend the company.”

Review by
07/31/2015

“They are very responsive, and they come quickly. The work they did was plumbing, and recently, they worked on our air conditioner. The plumbing was done as an emergency call at night when we had a backup. They do air conditioner maintenance, and now we're going to have an installation soon. I would say they're an A grade.”

Review by
07/31/2015

“Wm. Henderson has been great. Their workmen are always nice, they're there on time, and they put shoe covers on. They seem to be knowledgeable about problem solving, and they follow through. They've done plumbing, sewer digging, and a full-house dehumidifier, and they do my HVAC maintenance. I’d give them an A rating.”

Review by
07/31/2015

“I think they were pretty good. Very reliable and efficient. They installed an air conditioning unit. They've done plumbing in the past too. They're a B grade. I think that our house could be slightly colder than it is, given the air conditioning unit that they put in. I would recommend the company to someone else.”

Review by
07/31/2015

“Wm. Henderson was very professional, and they did great work. They were trustworthy, and they were able to work with me. They put in the new air conditioning unit, and they have done stuff on our heating system. They're our go-to for all of our heating and cooling needs. They're excellent; we have no complaints.”

Review by
07/31/2015

“They're the best. I like that they do the job and they're polite. They just did all the work for my air conditioning. They've been with me since 1985; nobody sticks with a company since 1985 unless they're very good and totally cool. We've had them take care of some stopped-up sinks, too. They're an A.”

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