Our Story

Best Pick Reports is an annual guide featuring independently researched and recommended local home service providers. With Best Pick Reports, you receive free, objective, third-party data that enables you to hire top-quality companies servicing your neighborhood. Our mission is to elevate the home services industry by recognizing the best local providers and sharing these names with homeowners via free, easy to use, and trustworthy resources.

Best Pick Reports

Since 1997, the Best Pick Reports team has utilized consumer satisfaction research to evaluate and document the performance of home service providers in dozens of service categories, such as Plumbing, Roofing, and Pest Control.

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Inclusion in Best Pick Reports is a selective and significant accolade. Only companies that meet strict research benchmarks are eligible for Best Pick® status. Companies cannot buy this distinction; instead they must maintain an excellent customer satisfaction rating through annually conducted, independent research. In addition, every company must hold proper insurance and licenses and must requalify each year.

The select few who qualify and choose to participate in the program are then showcased in the annual print publication, on bestpickreports.com, and in the Best Pick App. For more information, see our Research Methodology page.

Business Model Built on Quality

Inclusion in Best Pick Reports is by invitation alone, and that invitation is extended only if a company has met our strict qualifying criteria.

In the same way that homeowners benefit from Best Pick Reports, qualifying companies also benefit from the promotion, which creates a win-win environment for premier companies and homeowners who value quality workmanship.

After accepting our invitation, companies pay a fee that covers the cost of qualification surveying and allows us to distribute our publication at no cost to homeowners. Most participating companies pay a fee each time they receive a new customer through Best Pick Reports, though some companies instead pay a percentage of the amount of each completed job created through Best Pick Reports.

The extensive research process behind each annual publication makes Best Pick Reports the most reliable resource for finding reputable home service companies in your area.

Dedicated to Connecting Homeowners with Quality Companies

The initial idea behind Best Pick Reports was simple: go straight to the source—homeowners—and gather invaluable data on company performance in a variety of categories.

What began as a door-to-door review aggregation service is now backed by a robust database of over one million unbiased reviews, covering over forty different home service categories and spanning across nine major metropolitan areas: Atlanta, Boston, Chicago, Dallas, Houston, Maryland and DC, Northern Virginia, Philadelphia, and South Florida.

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Today, we partner with our sister company GuildQuality to conduct thousands of telephone and email surveys with homeowners who have had recent experiences with local home service providers. These surveys allow us to identify companies exhibiting the best quality of work and customer service.

Though much has changed in the industry since 1997, the Best Pick Reports team continues to demand the best from home service companies and works meticulously to equip homeowners with the information they need to make informed decisions.

Timeline

From inception to today, our mission has always been to elevate the home services industry by recognizing the best local providers and sharing these names with homeowners via free, easy to use, and trustworthy resources

1990s:

1997
Home Reports is founded by Walt Jenkins.
1998
First Home Reports publication launched in Atlanta, Georgia.
1999
The format of the Report is redesigned; the beginning of our flagship navy-and-white look.

2000s:

2004
Beacon Reports, a sister publication, is launched in Dallas, Texas.

2010s:

2010
Best Pick Reports, a sister publication, is launched in Chicago, Illinois.
2011
Best Pick Reports replaces Beacon Reports.
Service areas expanded to include Houston, Texas, and Northern Virginia.
The Best Pick Reports Home Improvement Blog is launched.
2012
Best Pick Reports expands again; service areas now include Maryland and the DC metro.
The Best Pick App is launched.
2013
The website and publication were redesigned for improved clarity and ease of use.
Best Pick Reports expands further, covering areas in Boston, Massachusetts, and Philadephia, Pennsylvania.
2015
Best Pick Reports introduces the Best Pick Guarantee.
2016
Best Pick Reports hits one million homeowner reviews.
Best Pick Reports expands to South Florida.
2017
Best Pick Reports celebrates 20 years in business.
2018
Best Pick Reports is acquired by EverCommerce, a leading service commerce platform comprising a variety of companies focused on improving efficiency and service accessibility for many kinds of businesses, primarily home improvement.
Through the EverCommerce acquisition, Best Pick Reports begins collaborating closely with sister company GuildQuality, an industry leader in customer satisfaction surveying.
2019
Best Pick Reports launches new modernized brand so that the Best Pick Reports logo and badge can better reflect our mission of connecting homeowners with quality home service providers.

About EverCommerce

EverCommerce Logo

Our parent company, EverCommerce, is the nation’s leading service commerce platform, supporting the success of B2B technology and service companies as well as the tens of thousands of home improvement businesses they serve across the country

For more information, please visit www.evercommerce.com.

About GuildQuality

Our sister company GuildQuality is the building and home improvement industry’s leader in third-party customer satisfaction surveying. For each Best Pick Reports publication, GuildQuality conducts extensive consumer satisfaction research to review home service providers, and we use the data collected to provide testimonials and objective, third-party ratings of companies in dozens of categories.

For more information, please visit www.guildquality.com.