Our Story

Best Pick Reports is a free, annual guide that features independently researched and recommended local home service providers. With Best Pick Reports, you receive free, objective, third-party data that enables you to identify top-quality companies servicing your neighborhood.

Best Pick Reports

Since 1997, the Best Pick Reports team has conducted consumer satisfaction research to evaluate and document the performance of home service providers in dozens of service categories, such as Plumbing, Roofing, and Pest Control. Companies that qualify for Best Pick Certification are invited to promote their designation by being featured in the Best Pick Reports guide, on bestpickreports.com, and in the Best Pick App.


Inclusion in Best Pick Reports is by invitation alone, and that invitation is extended only if a company has met our strict qualifying criteria. After accepting our invitation, companies pay a listing fee, which allows us to distribute our publication at no cost to homeowners. The extensive research process behind each annual publication makes Best Pick Reports the most reliable resource for finding reputable home service companies in your area.

Connecting Homeowners to Quality Companies

The initial idea behind Best Pick Reports was simple: go straight to the source—homeowners—and gather invaluable data on company performance in a variety of categories. What began as a door-to-door review aggregation service is now backed by a robust database of over one million unbiased reviews, covering over forty different categories and spanning across nine major metropolitan areas: Atlanta, Boston, Chicago, Dallas, Houston, Maryland and DC, Northern Virginia, Philadelphia, and South Florida. Today, we conduct thousands of telephone and email surveys with homeowners who have had recent experiences with local home service providers in order to identify companies exhibiting the best quality of work and customer service. Though much has changed in the industry since 1997, the Best Pick Reports team continues to demand the best from home service companies and works meticulously to equip homeowners with the information they need to make informed decisions.


Inclusion in Best Pick Reports is a selective and significant accolade. Only companies that meet strict research benchmarks are eligible for Best Pick® status. Companies cannot buy this distinction; instead they must maintain an A grade based on a statistically significant number of reviews in our research database. In addition, every company must hold proper insurance and licenses and must re-qualify each year. The select few who qualify and choose to participate in the program are then showcased online and in the annual print publications. For more information, see our Research Methodology page.


The initial idea behind Best Pick Reports was simple: go straight to the source—homeowners—and gather invaluable data on company performance in a variety of categories.


EBSCO Research is founded by Walt Jenkins.
First Home Reports publication launched in Atlanta, Georgia.
The format of the Report is redesigned; the beginning of our flagship navy-and-white look.


Beacon Reports, a sister publication, is launched in Dallas, Texas.


Best Pick Reports, a sister publication, is launched in Chicago, Illinois.
Best Pick Reports replaces Beacon Reports.
Service areas expanded to include Houston, Texas and Northern Virginia.
The Best Pick Reports Home Improvement Blog is launched.
Best Pick Reports expands again; service areas now include Maryland, Washington, DC, and Birmingham, Alabama.
The Best Pick App is launched.
Beacon Reports, a sister publication, is launched in Dallas, TexaThe website and publication were redesigned for improved clarity and ease of use.
Best Pick Reports expands further, covering areas in Boston, Massachusetts, and Philadephia, Pennsylvania.s.
Best Pick Reports introduces the Best Pick Guarantee.
Best Pick Reports hits one million homeowner reviews.
Best Pick Reports expands to South Florida.
Best Pick Reports celebrates 20 years in business.

A Message from Our General Manager

Dear Homeowner,

This year is especially meaningful to all of us here at Best Pick Reports, as 2017 marks the celebration of two major milestones: not only have we now been identifying the highest-rated home services providers for twenty years, but we also conducted our one-millionth homeowner review! We are also very excited about our inaugural year in the South Florida market, and we’re eagerly anticipating even more growth in the coming years.

In today’s fast-paced and crowded online world, finding a reliable home service provider is no easy feat. However, the integrity of our research and our publication is what sets us apart in this age and makes us even more essential to someone hiring a company. We take the necessary steps to earn and keep your trust in our recommendations—our statistically backed annual research process is second to none. We are so confident in the quality of our A-rated, “Best Pick” companies that we offer The Best Pick Guarantee on every company we recommend. In fact, this year, we’re increasing the guarantee amount from $1,000 to $2,500. We’re proud to stand behind our Best Picks.

Choosing a home service provider can be time-consuming and overwhelming, but we have helped countless homeowners simplify that process for two decades. Whether you need a quick fix, advice on your next project, or a full-scale home remodel, our thorough qualification process means that you’re choosing from among the very best and most respected companies in your area. Best Pick companies cannot simply pay their way into our book or website, and we will never distract you with advertisements or membership fees.

I hope you enjoy this special edition of Best Pick Reports. We’ve done the work to identify the best of the best so that you can begin your next project with confidence.

Warm regards,

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Greg Robb
General Manager

About EBSCO Industries


EBSCO Research LLC is a division of EBSCO Industries Inc. Founded in 1944, EBSCO Industries is a family-owned company that has grown into more than 40 diversified businesses, including EBSCO Information Services, which is the provider of EBSCOhost® online research databases.

For more information, please visit www.ebscoind.com.