Len The Plumber Heating & Air

Nancy R. Angelucci

2 months ago

Ever do a "happy dance" because the plumber's van is backing up in your driveway? That's exactly what I was doing. Never knew how difficult it is to get service from any plumbing company on the weekend. Have an emergency and it's your worst nightmare! My sewerline was backup and finally exploded. At first there was miscommunication and due to shortage of technicians, holidays and sickness. Doesn't help that I wasn't tech savy enough to reply to text messages once they're sent. No response, they're off to the next assignment. While you're seating at home wondering whats taking them so long to get to your house. When I spoke to the office of Len the Plumber. I was instructed to shut off my water on Saturday. Unfortunately, no one's available to address my issue until Sunday. Again, no one was available till Monday. Long story short version. Monday morning, I received a call and a text message from Len the Plumber, I was on the list for a visit. The Ben Harris company apologized via text and offered an $80 coupon😜. The three technicians from Len the Plumber were polite, professional, informative of what needed to be done. So, for now the water is on, showers must be quick. However, laundry and dishes will have to wait until the sewerline is replaced. That's when I'll give out the final stars once the job complete. Job well done 5✨️

Patricia Smith

3 months ago

The service we received was exceptional. My husband and I are incredibly grateful for your company's assistance during one of the most severe snowstorms in over a decade. Your servicemen demonstrated remarkable professionalism. Upon completion of the work, they provided a thorough explanation of all relevant details. Their meticulous approach resulted in an outstanding execution of the task. The area was left nice and neat.

Glenn Sarsale

6 months ago

Jason Green from Len the Plumber came to assess the issues with my existing hot water heater. He was professional, communicative, and punctual throughout the entire process. When it came time to replace the unit, he arrived on schedule, completed the work as promised, and left the area clean and tidy. I had hot water again right on time! I highly recommend Len the Plumber for their excellent service and reliability.

Drew Clark

5 months ago

I feel i was way over charged especially when i pulled the sink from wall and they didn’t reattach sink to wall i probably won’t go back and will cancel my plan i can’t honestly give 5 stars because my clog is cleared, but because i don’t have a functioning sink and i paid a tad under $500. How much would they charged for removing and reattaching the sink another $500? Idk do better this.

Steven Sottung

6 months ago

Mike was outstanding in the service he provided. While he thought it was one issue with our heater, he quickly determined that it was another after troubleshooting. Once he had what he thought was the main issue resolved, which turned out to be a clog in the intake pipe, he found another issue with the thermostat board in the basement. He promised to be back the very next day, which he was, and he and his assistant repaired the thermostat main board. He was cordial and took the time to explain to us the issues and what he was doing to repair the unit. Once we had the new thermostat installed, he walked me through the proper use of the new thermostat. I would recommend Mike to anyone who asked me about Len the Plumber. He was fast but thorough in hisrepair and the system is working fine now.