Len The Plumber Heating & Air

Jamie Bakri

3 months ago

Steve Edwards was an excellent technician. Very knowledgeable and patient. Explained everything clearly and his craftsmanship was thorough and high quality. He identified the cause of the problem quickly, verified there were not multiple root causes, explained what was going on, proposed multiple solutions, and executed on the agreed solution quickly and effectively. My only criticism is the price. The part that was replaced costs maybe $250, but I was charged $1590. Steve was here for 2.5 hours max, so the labor rate was over $500 an hour. I understand you need to mark up the parts, and part of what we're paying for is the convenience of getting an immediate solution (he had the part we needed on his truck), but I think the cost was still too high. That's not Steve's fault though

Steve Salamanca

4 months ago

I had already pumped a bunch of drain cleaner chemicals in the blockage but it still wouldnt go, so I called them. I was informed by the website they would send someone immediately. Within the hour I got some crude woman who talked to me like I kicked her puppies or something, and she told me it would be a few days, and not the day/time i made an appointment for online. I said ok. The guy arrived eventually and spent 10 minutes in my driveway parking. I'm not sure why he had trouble. No cars were there except his very old van. I guess my chemicals finally kicked in because within 2 seconds of him walking into my place with dirty boots and clothes and sticking a pipe in there, it immediately cleared. I was a happy camper despite appearances. I asked how much and it was over $300. I asked if he thought it was a holiday or weekend and he said no, thats the regular price. I figured maybe there's some visit charge or truck charge or travel charge so I accepted it and asked how much to swap a fixture that needed replacing. A regular kitchen fixture, nothing fancy. He looked at it and said he didn't think he could do it. OK then. I was ready to pay and asked about the price and why it seemed excessive. He fumbled with his words and knocked $10 off and acted like he parted the red sea. So he did his job, great, but over $300 for 3 seconds of work on a plugged drain... never again. Did I mention that with his filthy hands he seemed to really want to touch everything in sight for some reason, like he was an exorcist feeling around for other plumbing issues on towels, counters, walls? Ridiculous. And he took 15 minutes scanning my card. The best part of the ordeal was when he left.

Nancy R. Angelucci

8 months ago

Ever do a "happy dance" because the plumber's van is backing up in your driveway? That's exactly what I was doing. Never knew how difficult it is to get service from any plumbing company on the weekend. Have an emergency and it's your worst nightmare! My sewerline was backup and finally exploded. At first there was miscommunication and due to shortage of technicians, holidays and sickness. Doesn't help that I wasn't tech savy enough to reply to text messages once they're sent. No response, they're off to the next assignment. While you're seating at home wondering whats taking them so long to get to your house. When I spoke to the office of Len the Plumber. I was instructed to shut off my water on Saturday. Unfortunately, no one's available to address my issue until Sunday. Again, no one was available till Monday. Long story short version. Monday morning, I received a call and a text message from Len the Plumber, I was on the list for a visit. The Ben Harris company apologized via text and offered an $80 coupon😜. The three technicians from Len the Plumber were polite, professional, informative of what needed to be done. So, for now the water is on, showers must be quick. However, laundry and dishes will have to wait until the sewerline is replaced. That's when I'll give out the final stars once the job complete. Job well done 5✨️

Don Johnson

a month ago

Scheduled for routine maintenance. The weather was rainy. The tech Markese was very professional, put on shoe covers to protect carpet. While doing his job he took the time to explain my system to ensure I knew how it operated and answered any questions I may have had. He gave recommendations for this to consider down the road. I know a little about this. He was very knowledgeable and you could tell he was blowing smoke. I would definitely recommend this company.

Susan Kreiner

2 months ago

The clerk who answered the phone was able to provide a plumber on the same day I called. This was not considered emergency service. Kevin was at my house within two hours. He was knowledgeable, pleasant, and thorough. He cleaned up thoroughly after removing our toilet, snaking the drain, and replacing the toilet. He carefully checked the outside sewer hookup to make sure the suspected clog was inside and not within the outside piping. He explained to us what had caused the problem. He accepted my charge card (no fee), applied a discount, and printed out the invoice. We are extremely pleased with the service provided by Len the Plumber's Kevin. Thank you very much!