Len The Plumber Heating & Air

Nancy R. Angelucci

6 months ago

Ever do a "happy dance" because the plumber's van is backing up in your driveway? That's exactly what I was doing. Never knew how difficult it is to get service from any plumbing company on the weekend. Have an emergency and it's your worst nightmare! My sewerline was backup and finally exploded. At first there was miscommunication and due to shortage of technicians, holidays and sickness. Doesn't help that I wasn't tech savy enough to reply to text messages once they're sent. No response, they're off to the next assignment. While you're seating at home wondering whats taking them so long to get to your house. When I spoke to the office of Len the Plumber. I was instructed to shut off my water on Saturday. Unfortunately, no one's available to address my issue until Sunday. Again, no one was available till Monday. Long story short version. Monday morning, I received a call and a text message from Len the Plumber, I was on the list for a visit. The Ben Harris company apologized via text and offered an $80 coupon😜. The three technicians from Len the Plumber were polite, professional, informative of what needed to be done. So, for now the water is on, showers must be quick. However, laundry and dishes will have to wait until the sewerline is replaced. That's when I'll give out the final stars once the job complete. Job well done 5✨️

Jamie Bakri

2 weeks ago

Steve Edwards was an excellent technician. Very knowledgeable and patient. Explained everything clearly and his craftsmanship was thorough and high quality. He identified the cause of the problem quickly, verified there were not multiple root causes, explained what was going on, proposed multiple solutions, and executed on the agreed solution quickly and effectively. My only criticism is the price. The part that was replaced costs maybe $250, but I was charged $1590. Steve was here for 2.5 hours max, so the labor rate was over $500 an hour. I understand you need to mark up the parts, and part of what we're paying for is the convenience of getting an immediate solution (he had the part we needed on his truck), but I think the cost was still too high. That's not Steve's fault though

Mr. Don

a month ago

I have used them is the past and had a great experience. This time around I had a leak and called and I ended up getting same day service. They were there quick. Russell was very polite and knowledgeable. Wanted to know if I have any other concern that he could address. There was issues that wasn't major but he addressed them and gave me my options to remedy the problem. Quotes and suggestions were given. He explained everything he did and went over all of the paperwork when finished. I would definitely recommend them.

Mahogany Paige

a month ago

Mr. Tony N. was the absolute best! He was knowledgeable and showed me everything that had happened. His advisement was clear and concise. Even though his call was not for the water heater, he told me that it needed to be replaced as it was a 2005. I can appreciate a technician that advises you about things especially being a new homeowner. It speaks volumes of his character and his work ethic. With the information, he explained the timing I had, the years to replace the water heater etc. When I say he was such a blessing to me today, he absolutely was. Every company can provide a service, but many do not have employees who exemplify the true meaning of an asset to a company. Mr. Tony is just that. His company should be so proud. If I need another job, I will ask for Mr. Tony to be my technician. If you are getting work done, ask for Tony N as your tech, you won't be disappointed.

Tina Yu

4 weeks ago

We had emergency call for this company two weeks ago, they were responded fast, scheduled appointment next day in the morning. The technician Raheem Bishop came in and fixed problem for the toilet leaking and we requested him come again to change this old toilet. One week later, he came in and help us changed a new toilet. We’re very happy about his work. On time, wear the shoe covers, works professionally and efficiently. Also, he was very friendly and respectful. Thanks Raheem!🥰