“Carney did great. It was positive because I've used them a couple of times. They redid my whole house, and all their recommendations and everything—they did were absolutely dead-on, and right on, and great. They were on time. They were clean. They have been providing services over the last four years, and I haven't had any trouble whatsoever. They were great. They replaced the heating system. They replaced the old-fashioned hot water heater with a direct hot water heater. They've done a lot of plumbing work. They've fixed other errors that other people had made before I moved in, and they were great every single time. They have never done any drain or sewer repair work for me. I've been using them for probably six years. I've done two houses, and also referred them to another guy who redid his whole house. Referred them to friends. I would grade the overall experience with an A+. Quality of work—everything's been working for three years. The hot water heater is amazing—never runs out of hot water. It's endless, it's wonderful. Customer service—the people who answer the phone need to be rewarded. They were awesome. The scheduler and the people that call are very professional, very helpful, very super; just the kind of people you want to talk with when you're having a problem. Punctuality—they give you the actual time, not a window, and they showed up on time and were great. Cleanliness—cleaned up the entire room and removed the old heater and old air conditioner, and the place was spotless when they left. Expertise—perfect. Haven't broken down in four years. I have recommended them.”

“It was positive due to everything—the work, the cleanliness, the willingness of the people to work along with me—the fact that you can request the same person to come back to do work for work, instead of having new people all the time. They do our plumbing; they do our heating and they do our cooling. They've done everything. They do a yearly inspection; they do a heating and cooling inspection each year. We have them for everything. They have done replacements also—heat pump. I would grade the overall experience with an A+. Quality of work—I couldn't ask for better people. They have helped us out when things have been in total disarray because of the lack of air conditioning and the heating pump going out. They have spent time. They have done everything. They helped us make decisions as to whether the unit need to be replaced.”

“I liked that the guy that was here was very knowledgeable. They came out when they said they would come out. We had a little trouble the first time, because we had a funeral, and they didn't get wound up because they couldn't make it that day, and then they rescheduled it, and it worked out very well for us. We have a gel thermal heating system, and they came out and did maintenance service on it. They haven't done any plumbing work for us. I would grade the overall experience with an A.”

“Negative experiences for the past few years, especially this past year, because they made appointments to turn-up our air conditioner, and we prepaid for the plan. Then they cancelled on us, and didn't come when they said they would, and they kept putting us off—and it's been over a month of cancelling on us. In the past, they have checked on our oil heater and checked our air conditioner. We've been using Carney for six to eight years. I would grade the overall experience with a D.”

“They probably did their annual check on our system. I liked that the heat works and the air conditioning works. We like that they are responsive, and if there's a problem, they come out pretty quickly. They put the original system in, and now they just maintain it every year to make sure it stays working. We have been with them for 10 to 12 years—maybe longer. I would grade the overall experience with a B+. We've been happy.”

“It was positive because they were very good. They came when they were supposed to. Everything was fine. They do maintenance on my heating and air conditioner every year. I've used them for about six or seven years. They have done just general maintenance for me. They haven't done any plumbing or drain or sewer work for me. I would grade the overall experience with an A.”

“Carney did a great job for us. Most recently, they found a problem with my furnace and ended up replacing the whole thing under warranty. They have done drain work. We had an emergency. The drains backed up just before guests arrived, and they came out. It took them several hours, but they got the drains cleared. I would grade the overall experience with an A+.”

“I liked everything about them. They were on time. It was a bad install because my heater was 40 years old, so it took them 5 hours to get the old one out. They had to cut it in pieces. It was a ten-hour day for them, but they did great. And I love it, and my electric bills are cheaper, and everything's good. I would grade the overall experience with an A.”

“They were awesome. I liked that they were very professional, did good work. They were punctual. Their whole attitude was very professional, and I really enjoyed that. Recently, they replaced our air conditioner and furnace. They have not done any plumbing or drain work for us. I would grade the overall experience with an A.”

“I liked that the response is good, and they are accessible when you make a phone call to them. They've installed a heating system; they've installed an air conditioning system. But at this time, they just maintained my air conditioning system. I would grade the overall experience with an A.”

“It was positive because they were on time. The technician was very clean and thorough, and they just did a good job. They did maintenance on my two heating units. They haven't done any plumbing, drain or sewer work for me in the past. I would grade the overall experience with an A.”

“It was positive because they were awesome at communication, and they did a great job in installing it. They installed a heating and air conditioning unit and a larger hot water tank. We also have service contracts with Carney. I would grade the overall experience with an A.”

“They do our furnaces at two locations. I have no problems. They have just done the general maintenance, and installed an air conditioner. I would grade the overall experience with an A. Customer service—we had a little trouble setting up some appointments.”

“It was positive because they communicated with me; they were very flexible with their work schedule, and everything was done properly. They installed an HVAC system and did the plumbing for our master bath. I would grade the overall experience with an A.”

“I liked that they are straightforward. They did some plumbing work for me. Originally, they put in our entire furnace, so they've just been doing service on that. And then it was a water line they worked on last. I would grade the overall experience with an A.”

“I have a service contract with them. I liked that they are very reliable and relatively fairly priced. They have replaced the water heater, and do general maintenance of my furnace and cooling system. I would grade the overall experience with an A.”

“It was really good. I liked it, especially on the front. I had a couple of different quotes for the operation. We had a heat pump with oil backup, and they had to put two heat pumps in. I would grade the overall experience with an A.”

“I just like the staff; they're good people. They installed my complete system—air conditioning and heat—and they did the maintenance. I've been using them for 15 years. I would grade the overall experience with an A+.”

“I liked the friendly service, reliable; they did the job they were supposed to do. The most recent job was semi-annual maintenance on our cooling system for the Spring. I would grade the overall experience with an A.”

“They came and replaced a compressor for a heat pump for me. I liked that they were reliable, and they weren't trying to upbill—they just did what they came out to do. I would grade the overall experience with an A+.”

“I had a good experience. I had a whole new heating system put in, and I get the annual services. They haven't done any plumbing, or any drain work for me in the past. I would grade the overall experience with an A+.”

“It was positive because of the good quality service, and it's a nice company to work with. In the past, they have done heat and well pump general maintenance for me. I would grade the overall experience with an A.”

“I liked everything about them, good service, good customer service, good prices. They replaced the HVAC system. We don't have a service contract with them. I would grade the overall experience with an A+.”

“I have Carney on the schedule to come out and service the system in two weeks or so. They installed a heating system for me. I've used them eight years. I would rate the overall experience with an A+.”

“It was positive because they came on time—did what they said they were going to do, and the quote was accurate. They did air conditioner repair for me. I would grade the overall experience with an A.”

“I liked that he was very professional, diagnosed the problem; and he took care of it, plus it didn't cost me anything. Carney replaced the thermostat. I would grade the overall experience with an A.”

“It was a good experience. I liked that they were very thorough, very efficient. They installed an auxiliary air conditioning unit for the upstairs. I would grade the overall experience with an A.”

“I liked that they were very straightforward, very easy to work with, and met their guidelines. They installed a heater for me. I would grade the overall experience with a B.”

“We've used Carney before. They have done plumbing work and air conditioning work for me in the past—they did replacements. I would grade the overall experience with an A+.”

“We have a contract with them. They come out twice a year to look at our heat and our air. I would grade the overall experience with an A.”

“They did heating and air conditioning service for me. I would grade the overall experience with an A.”

“They were really great. They put in a new heat pump. I would grade the overall experience with an A.”

“I am not terribly happy with Carney.”

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“I liked that they are friendly. They fixed the HVAC for me. I would grade the overall experience with an A.”

“I liked that they were very professional. They serviced my air conditioner. I would grade the overall experience with an A+.”

“I liked everything about them. They’re punctual, they’re friendly, and they’re quick. I already have recommended them—A+.”

“I liked that they were clean, knowledgeable, on time. They did geothermal maintenance for me. I would grade the overall experience with an A.”

“I liked that they were timely with their work and very professional. They did the unit. I would grade the overall experience with an A.”

“I liked that they were clean and quick. They installed a new A/C unit for us. I would grade the overall experience with an A.”

“Nothing outstanding, they just completed the job, and had reasonable prices. Carney serviced our system. I would grade the overall experience with an A.”

“There's nothing in particular that I liked about them. They did the routine maintenance check for me. I would grade the overall experience with an A.”

“I liked that they are knowledgeable and friendly; they always come the day I need them. They are easily available. I would grade the overall experience with Carney an A+.”

“I liked that they did a good job. They were there to fix a geothermal system, and also they did maintenance on the system. I would grade the overall experience with an A.”

“I liked that they answered all my questions; they're very professional, and we had a good visit. They came for the yearly checkup. I would grade the overall experience with an A+.”

“Nothing in particular that I liked—just that the work was good. They installed a heating and air conditioning system for me. I would grade the overall experience with an A+.”

“I liked their timeliness of installation, cleanliness, cleaned up after themselves. Carney did a good job. They put in a new heater/air conditioner for me. I would grade the overall experience with an A.”

“I liked that they were prompt; they responded quickly. They did HVAC work for me. I would grade the overall experience with a B. I think my problem is the expense for the repairs were rather expensive.”

“I liked that they were nice people, so it was pretty well, at least. The last thing they've done was because of an issue we were having with our air conditioner. I would grade the overall experience with an A.”

“I liked that they are a very good company, and they come and do a very good job. No issues—do it quickly, and no problems. They did my annual service maintenance check. I would grade the overall experience with an A+.”

“We've always had a good experience. I liked that they keep a good schedule. They let us know when they are coming. They just do twice per year checks for me. I would grade the overall experience with an A. They were good.”

“I have a high-end heating system that no one else could work on, and they had a technician knew how to work on it. Other than air conditioning and heating work, they haven't done any other work for me. I would grade the overall experience with an A.”

“It was a great job by their technician. I liked that they are just regular people. They talk to you and let you know what they think, and they ask if you have any questions. They fixed a bad thermostat for me. I would grade the overall experience with an A+.”

“I liked that when we ran into some problems, they were able to fix it to my satisfaction. They replaced my air conditioner and heater. I would grade the overall experience with an A. I've recommended them to several of my neighbors, two of whom have actually purchased from Carney.”

“I had a good experience. Nothing in particular that I like about them. I've been using them for years, and they're pretty good. Other than air conditioning and heating work, I don't remember them doing any plumbing or sewer work for me. I would grade the overall experience with an A-.”

“They are excellent. Nothing in particular that I liked about them. It's a family-type of business, and just good. They installed our HVAC vent, and they gave me a service contract, and I got a quote to redo the bathroom, which I'm going to have them do. I would grade the overall experience with an A+. No problems at all.”

“I've been using them for years. I'm happy to recommend them. They've done a fair bit of work for us—some plumbing, some air conditioner, and furnace maintenance. We've been very pleased. They're always on time. They're very professional. There's no question—we've been very, very happy with them. I would grade the overall experience with an A.”

“I've had Carney put in my geothermal. I've had them work on my water. I've had them put in a generator. I liked that they are on time, and they're very clean. They make sure that they are not tracking any dirt in the house. They clean up after themselves, and they are very nice to work with. I would grade the overall experience with an A+.”

“It was a good experience. Nothing in particular that I liked about them, they got the job done. They did troubleshooting and HVAC work for me. I would grade the overall experience with a B. The issue was they didn't fix the problem; the problem wasn't resolved. Quality of work—quality was good, but couldn't resolve the problem. Expertise—they couldn't figure the problem out.”

“Just about all my dealings with them have been positive. I think they are a little pricey. But they're very professional. I had to have them come out after hours twice—and they did—to take care of an issue. Overall, it's been positive. I just think they charge a heck of a lot of money. They put in a heating system and a water-softening system. I would grade the overall experience with an A. I've already recommended them.”

“We have worked with Carney on our furnace and A/C systems for several years. They have always been timely and have performed good work. They don't mind explaining what's being done, or the work that's required, or why the cost is the way it is to me. Other than maintenance on an air conditioning and heating system, they've never done plumbing for us. I would grade the overall experience with an A.”

“I've had a few experiences with them. They installed a central air conditioner and a furnace in my house, which was a pretty positive experience. Although I did call them for a plumbing issue, and I didn't really think the technician was very knowledgeable, and I felt that he didn't provide me with a full explanation of the resolution of the problem. I would say it's a 50/50 split. I would grade the overall experience with a C+.”

“Those guys are great. I liked that they are professional, and they've handled my service on my heat pump very well. I don't remember any other work they've done for me. I would grade the overall experience with a B+. They've done some estimates for me for some plumbing that I thought were a little off the wall in terms of cost. But in terms of the things they've done for me, especially around the heat pump, it's been very good.”

“In the end, they fixed the thing, but it took about a month and a half for them to get the part—which isn't necessarily their fault. It was a thing that they were replacing—it's the electric one, not the simple one, but I take it apart and clean it all the time. And for me to clean it, it takes about five minutes to do. And to replace these components that had to taken out to clean, they wanted to charge me $200. I thought that was a little much for that. When I called and talked to them about it, and I said, 'I think it's a little expensive.' They explained how that was their least expensive repair labor. I said, 'That doesn't make much sense. I understand that there's going to be gas involved and your time to get to my place, but $200 seems a little bit much.' So, then they finally gave me a coupon and made it cheaper for me—that's why I say neutral. I would grade the overall experience with a B. Expertise—the person that came out had to call. It took them about an hour to figure out what was wrong with it, between the two of them. I would say they needed a little bit more experience.”

“Always I’ve liked that they are very courteous and professional. I've never seen them not be consistent with how they respect my home. When they come in, they always put on their little slippers. Even when I tell them not to, they still do it. It's their policy. So, I really appreciate the fact that they are consistent with their procedures, their policies, and their practices. They did an emergency furnace repair about a year ago. They do my bi-annual inspections. They replaced the furnace and air conditioner, condenser, as well as the water heater. They did the plumbing on a utility sink in my laundry room, as well as re-plumbed my laundry room for a new washer and dryer. They've unplugged a couple of faucets and installed a garbage disposal, and they also installed a dishwasher. I would grade the overall experience with an A+. I keep calling them back over and over. I would call them again. Punctuality—they are always here. They always call ahead, and always make their appointments. I recommend them all the time.”

“I would recommend Carney highly. They have installed two or three different air conditioning systems for me—one on my home and a couple in my business—and they were competitively priced. They delivered exactly what they promised. They were clean. They showed up when they were supposed to. They finished on a timely basis, and everything worked right. You can't ask for more than that. I would grade the overall experience with an A+. I've used them multiple times. I've used them for preventative maintenance. Whatever they've done, they've always been right on top of things.”

“They're good. We had an air conditioner put in, and it had a problem. It kept not working, and they continued to come out, and the problem was resolved. I was happy that they resolved my problem. It was a new air conditioner, but it needed special ventilation. The manufacturer had to come out and help them put in the correct ventilation. I don't know if it was a special situation, the way my house was situated, how it was vented out. Carney rectified the situation, and now the air conditioner is working perfectly. I would grade the overall experience with an A.”

“I liked the installation. They guys were very clean, very thorough; and they made sure that everything was done per spec., and made sure everything worked. I had a problem with the installation of an outdoor unit—not a problem, it didn't really fit completely straight—and I called them, and they were here the next day, and fixed it right to my liking. It was really a job well done. They installed a new HVAC and my cooling systems all at the same time. It's all one unit. I would grade the overall experience with an A+.”

“They have done work for me. They show up on time and reliable, and I'm pretty happy with the system that they put in. I did have to put in a big repair to it, but I don't think it was their fault. They put in a heating system for me. Everything is working up to expectations now—no complaints. I would grade the overall experience with an A. Quality of work—they installed the thing, it was great. And then they serviced it, and they did come back. It was a little bit unfortunate that there was a part that broke on the unit, but it wasn't their fault, and Carney tried to fix it as fast as they could.”

“It was positive because of their customer service is probably the biggest. They seem to be very knowledgeable with stuff, would answer questions, on time. Customer service, in general, is just good about everything. They did both plumbing and A/C jobs for me, two different times. The most recent work was plumbing, but they did A/C prior. I would grade the overall experience with an A.”

“They come in, they do what they need to do, and they leave. I've had a maintenance agreement with them for several years regarding the heating and air conditioning. And they've also helped us out with other plumbing problems we've had. I would grade the overall experience with an A.”

“They were here a month ago. Outstanding—they did their job, and they didn't question us. They did everything they had to do. Not sure what they did. My husband was the one who dealt with them; I didn't. They are always kind. They do 100% job. I would grade the overall experience with an A.”

“It was a positive experience because they were on time, cleaned up after the work. The gentlemen were respectful, and we were happy with the service, overall. It was an air conditioner and heater service. I would grade the overall experience with an A.”

“They've been good. They came and they checked out my complaint, and they were very prompt, So, I've been very pleased with their service. I had a furnace put in. I would grade the overall experience with a B.”

“It is positive because they are very courteous, they do good work, and we like them. They do all of our heating and air conditioning stuff. I would grade the overall experience with an A.”

“They were fine. They did what they came to do and were quick. They did an A/C job for me. They were expensive, but they did the job. I would grade the overall experience with a B.”

“The service technician is so knowledgeable, helpful, and professional. We've had them for both heating and plumbing jobs. I would grade the overall experience with an A.”

“They were great. They were always reliable. They come when they say they are going to come. They give us advice. I've used all the time. They put in a new air conditioning system for me. I would grade the overall experience with an A.”

“It was six months ago. We signed up for the HVAC plan. Everything is working up to expectations, and I am satisfied. I would grade the overall experience with an A-.”

“Outstanding was the price, and they were just very easy to work with. They installed central air conditioning for me. I would grade the overall experience with an A.”

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“I liked everything. They were thorough. They were truthful. They didn't try to gouge you with things you didn't need. They were really good. They put a new air conditioning unit in for me. I would grade the overall experience with an A+.”

“Carney put in a new heater for me in 2012, and in January of this year, they put in a new water heater. I liked that they are very nice guys, very neat, very tidy, and they were prompt. I would grade the overall experience with an A.”

“I have a maintenance agreement with them for my heater. I liked that they are reliable. They come when they said they are going to come. They seem to be a professional group. I would grade the overall experience with a B.”

“It was a while ago. There's nothing in particular that I liked or disliked about them. They were great. They did work on the hot water heater and water filter. I would grade the overall experience with an A+.”

“Carney did a fine job. I liked that the guy was good, and he was on time. They did maintenance contract work for me. I would grade the overall experience with a B. They did fine. I'm happy with it.”

“I liked that they were very personable and very clean. They fixed my air conditioner, and they do yearly maintenance. I would grade the overall experience with an A+.”

“I've had work done almost a year ago. I liked that the lead guy was good with follow up. I had a new unit installed. I would grade the overall experience with an A.”

“They were great. They installed a brand-new HVAC system for me, and they did a great job. I’m very happy with them. I liked that they were very thorough. Quality of work—it was great; it was rock solid. I would grade the overall experience with an A+.”

“They've done work for us. Nothing in particular that I liked about Carney. They just do what they say they are going to do. They put a water pump from our air conditioning unit, so that the water would drain into the stationary pump. I would grade the overall experience with an A.”

“It was awesome. It was great. They came, and they did some work in our basement. He was very helpful; he diligently did everything we needed, gave us a lot of information for maintaining the system. He was very good. I would grade the overall experience with an A+.”

“It was good. They did fine. Nothing in particular that I liked or disliked about them. They did it when they said they were going to. I would grade the overall experience with a B+. Customer service—there was a follow-up that I never got followed up with. It was the salesman that was supposed to have followed up with me.”

“They were in recently to do part of their annual maintenance contract. I liked that they are friendly guys. They are always mindful of keeping the place clean, and they are on time. I would grade the overall experience with an A. Quality of work—they really didn't do anything. They were just inspecting things.”

“We always have a good experience with Carney. They are just very pricey. We had a maintenance contract with them for air conditioning and heating. I would grade the overall experience with a B+. Quality of work—it depends on what kind of technician they send. Sometimes the technician is an 'A,' and sometimes it's a 'B+.' Punctuality—they give that four-hour window.”

“I've been very pleased with Carney. We've had them come to the house for the past five years, and I've never had a problem. I liked that they are fair, and they don't do anything that doesn't need to be done, just for money. When they come and do an inspection—a plumbing inspection or an HVAC inspection—they would say to me, 'Well, this is a little worn down, but you don't need to replace it, just keep an eye on it', as opposed to, ‘You really need a new part,’ kind of thing. So, I trust them. They have been very fair and honest, and they know what they are doing. I would grade the overall experience with an A+.”

“They installed a water heater and installed an air conditioner. They do two checks twice a year, a regular checkup on everything. They're very polite, very clean, and very quick to get here when I need them. They were all very nice. I was very happy with them. They were always very punctual and very clean. I'd give them an A. I would recommend them.”

“I use them all the time. They do maintenance on our geothermal unit. Their customer service is friendly and easy. They send me reminders when they should. The guy that comes out has good background. I get the same guy every time. It's a continuity service. Everything was good.”

“I always used them because they're always reliable. They serviced the heater. They come in and they get the job done. There aren't any questions asked and no problems. They're very professional. I have no problem with them. I'd give them an A+.”