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“There was minor miscommunication about actual start date and what the homeowner needed to do prior to Len's arrival. All was sorted though. They were the only company out of 5 contacted to do a thorough inside and outside review of the issue and offered a less invasive (less tearing up the property) plan on how to complete the repair which actually stemmed from inside when everyone else was focused on outside as the standpipe trap was gone and camera access could not be obtained prior to repair. The standard of work was excellent and efficient.”
“The plumber which came out was very timely and helpful.”
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“No the guys bent my water line. And when I called about it I was not helped at all. You guys told me it wasn't Len the plumbers problem. I don't see how when it was dug up. The water company cannot turn water off at the street. When I brought this house the water line wasn't bent.”
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“I was pleased with the service I received and the problem with my kitchen sink was fixed.”
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“The clogged drain was repared and hot water valve replaced. I feel like the plumber went the extra yard as he was initially unable to solder the copper pipe where the valve was replaced.”
“The plumber did a good job.”
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“They were here for about an hour, charged me $400.00 and never cleared my drain.”
“You sent a plumber to my home who first tried to price gouge us, and then came back when we had a full-on leak coming from a pipe later that day. He refused to listen to us, insisted that it was the plate cover in our bathtub causing the issue, reattached it after attempting to shame me for removing it myself in the first place (before he even came as I was trying to snake my drain), and left before answering any additional questions. My ceiling COLLAPSED an hour after he left. We brought another plumber in who listened to us, correctly identified the problem, and fixed it properly. Your company is TERRIBLE.”
“I was very disappointed the Plumber chose the most expense solution first, When that didn't work, he used the small auger however since he unloaded the big auger and tried it, i was charged for the big auger. Looks like he was just trying to increase the amount of the bill. $700 to clear a 2 inch drain between tub and sink is outrageous. As a local handyman I will not be recommending Len the Plumber to any of my clients nor will i use them again.”
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“It was the first time I've ever used Len the Plumber and I was very appreciative of the fact someone could dispatch to my house on short notice and help with a problematic toilet. The tech did offer a few different solutions which would help save money and I was able to ask questions to help me figure out what choice was best for me. They did the replacement very quickly and without damaging other things. The most important thing was they fixed it on the first visit, so there was no need for them to return, which I did appreciate. Overall a very positive experience and I would use LTP again.”
“From start to finish, Len the Plumber's crew was professional. Despite some bumps in the road they were patient and persistent and completed the job in grand fashion.”
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“The technician was condescending and rude. We also have come to believe we were overcharged for this work.”
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“My technician did a good job with the workmanship.”
“Len the Plumber is great. They did the job right the first time.”
“The technician was very professional and informative. He got the job done right.”
“The price was very high in my opinion. I feel like I could have done the work cheaper somewhere else.”
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“Good work but too expensive”
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“very professional and helpfull”
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“The guy was excellent. He took his time and did everything he needed to do.”
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“They were called out to look at a boiler and they told me it needed replacing when it was only the pressure valve. They wanted to charge $8000 for the new boiler.”
“The representative who came out could not do the work needed until the next day. He did complete the work; however, there seems to be some leakage still. This was done in the winter time in January.”
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“They are fast, courteous, and did a great job.”
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“They did a great job!”
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“I thought that it was ridiculous that it was over 200 dollars for the work they did. He was gonna take apart the whole faucet, and he diagnosed the problem incorrectly. I was able to see the issue in less than five minutes and told him to order the part that was needed. Overall, I wasn't happy with the whole process.”
“Found them to make every attempt to talk me into more services at very high prices. I kept explaining I am on a tight budget and would just like the problem fixed that I called about. the plumber continued to tell me my toilet system is very complex and will need changing soon so just get it done now at better price, after at least five times of him saying it has to be done by master plumber, not myself or a friend who is very skilled handy man I agreed. he then changed it and it took literally 2 minutes and was so simple, he charged $280 just for that. What a lying joke and thief. then the "boss" comes with his camera and proceeds to tell me we need our entire line dug up and redone, real good at scare tactics and by the way, this will cost $10,000 and destroy my back yard. I have since had two other well respected plumbers check things out and said this service is complete over kill. Len the Plumber clearly looks to take advantage of people and bleed every dollar they can to get rich, would never call them or recommend them.”
“No, I don't want to deal with them anymore and I would never recommend them. I think they scammed me. They spent less than two seconds at my house and then charged me a 300 dollar bill. Then when I repeatedly asked for my receipt to see what the charges were for, they never responded to me or got back to me with it.”
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“There were a couple of things that I was unhappy with. One, I sensed that I was being told to do something that was more expensive. Two, they had a problem with sizing piping I had and it was not clear to me what the best solution was.”
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“I would just say becasue of the price of the services.”
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