Research Methodology

For each Best Pick Reports publication, we conduct extensive consumer satisfaction research to review home service providers, and we use the data collected to provide testimonials and objective, third-party ratings of companies in dozens of categories.

The Best Pick Certification Process

To establish the recommendations in Best Pick Reports®, we survey random samples of prospective Best Pick® companies’ past customers. The methods we use are proven and widely used in the surveying industry for a variety of purposes, including scientic research. To measure the quality of a company, our grading process examines survey sample size, standard error calculations, and the probability of positive outcomes.
certification-process certification-process research grading credentials invitation publication monitoring research grading credentials invitation publication monitoring
To establish the recommendations in Best Pick Reports®, we survey random samples of prospective Best Pick® companies’ past customers. The methods we use are proven and widely used in the surveying industry for a variety of purposes, including scientic research. To measure the quality of a company, our grading process examines survey sample size, standard error calculations, and the probability of positive outcomes.
1
research
Our research team interviews thousands of homeowners each year.
2
grading
A company must achieve an overall A grade based on homeowner reviews.
3
credentials
We verify that companies carry state-required licenses and insurance.
4
invitation
Inclusion is by invitation alone and is extended only if the company has met our research requirements.
5
publication
We publish the Best Pick® companies annually. Qualified companies pay a fee that allows us to mail the publication.
6
monitoring
We monitor Best Pick® companies to ensure that they maintain their high quality of service.

How We Are Different

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Since our founding in 1997, our principles have been based on accurate and consistent information, and we uphold, share, and publish our standards for your benefit. The research and grading methods we use are proven and widely used in the surveying industry for a variety of purposes, including scientific research and political polling. Because we employ a business model that relies on consumer data and advanced survey methodologies to determine ratings, homeowners and providers are assured a reliable process.

As part of our commitment to the integrity of our research, we carefully screen prospective employees for connections to home service companies to prevent conflicts of interest. No Best Pick Reports employee holds an ownership stake in any listed, or prospective, Best Pick company. Additionally, no companies that are featured in Best Pick Reports hold any ownership stake in Best Pick Reports.

Companies cannot buy a good rating; the only way companies can obtain the Best Pick designation is to earn it by having many satisfied customers and good reviews. We never accept letters of recommendation, write-in reviews, or third-party references in our research. After tracking and rating thousands of businesses, we showcase Best Pick companies in our annual report, which is posted online and mailed to homes in many metropolitan communities. Participation in the Best Pick program is completely voluntary and only offered to companies that excel in our research.