For each annual Best Pick Reports® publication, we analyze thousands of new surveys with homeowners who had firsthand experience with home service providers. All surveys are independent and are conducted by our sister companies GuildQuality and pulseM, leaders in third-party customer satisfaction surveying.
Getting referrals from your neighbors is a traditional method of identifying a company you feel you can trust, but a limited number of referrals does not always tell the whole story. This is why we take word of mouth to the next level by collecting thousands of homeowner surveys.
By proactively seeking homeowner feedback, we make sure that the reviews we use to rate companies are not from a biased, vocal minority, as is commonly the case with other online review guides and websites. Furthermore, companies cannot buy a good rating; the only way they can obtain the Best Pick designation is to earn it by having many satisfied customers and maintaining their stellar reputation year after year.
Other ways we are different:
Other Review Guides
Can Count On
|Features a short list of top local companies and their accurate ratings||no|
|Stands behind recommendations with a service guarantee||some|
|Customer Satisfaction Research||Rates companies based on unbiased customer surveys||no|
|Relies on a dedicated survey team for review collection||no|
|Proactively collects tens of thousands of reviews||some|
|Credential Verification||Communicates with insurance agencies to verify coverage||no|
|Directly confirms trade licenses with state authorities||no|
|Prints all required trade license numbers for each company||some|