NEWPRO Home Improvement Solutions
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 1265 customer surveys conducted through GuildQuality.
5
933
4
99
3
100
2
62
1
71
3rd year as a Best Pick Call
"For over 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers energy-efficient replacement windows with double- and triple-pane options for a variety of budgets as well as sliding glass doors and front entry door systems. The company also offers roofing, siding, bath and shower systems, and walk-in baths.
Warranty
NEWPRO offers warranties up to 50 years with transferability.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
The company was named one of Inc. magazine's Best Places to Work in 2019 and received the 2019 Family Business Award for mid-sized business of the year.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO offers the NEWPROmax window series.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 1801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-029090

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 1265 customer surveys conducted through GuildQuality.
5
933
4
99
3
100
2
62
1
71
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/07/2020

“Great with callbacks and checking up on things.”

Review by
09/21/2020

“I think they're all great, unfortunately I don't remember names.”

Review by
09/20/2020

“Installers were friendly, professional and explained how to operate the windows to properly clean them. I tried to do this after they left my apt. but struggled. I went outside before they left and had him come back up to explain the process again without hesitation. Great job!”

Review by
08/28/2020

“They met and exceeded my expectations with their safety measures and how professional and polite they were. They explained everything after they were finished. While they were working they let us know what they were doing. I would recommend them to anyone.”

Review by
08/06/2020

“Windows looks great after installation”

Review by
07/28/2020

No review comments provided

Review by
07/28/2020

“They were very good. The guy who came here was a perfect gentleman.”

Review by
07/27/2020

“Installation crew did a great job. So did salesman and measuring team.”

Review by
07/24/2020

“I am completely impressed with the quality of workmanship as well as the communication throughout the process even during the pandemic.”

Review by
07/23/2020

No review comments provided

Review by
07/23/2020

No review comments provided

Review by
07/13/2020

“I am on the fence here. The guys were all nice enough but there mistakes throughout the job and even after we thought the job was done. We replaced the main entrance door, a storm door, and a large bay window along with 8 double-hung windows. The cost was more than I thought it would be but the other quotes we received weren't that much less and we liked the quality of the newpro windows so we went with them. The contracted installers were really great they called before they came and they were on time, finished most of the work in one day but they didn't have the storm door which came about 2 weeks later which was ok with us but it couldn't be installed, it was the wrong handed door and needed to be reordered. When we finally got our storm door installed a few weeks later we thought we were done but a couple of days later the doorknobs for both the storm door and the main entrance door that was installs weeks before fell out!!. They must have been really loose I don't think I have ever seen that before. The first to fall apart was the storm door. My daughter was coming home from work, she grabbed the doorknob to open the door the screws hit the floor but she still had the knob in her hand which left her struck outside. The very next day it happened to the wife coming through the main door. I didn't bother calling them I just screwed them back in myself hoping nothing else (like the windows) would start falling out. a Newpro rep has been trying to contact me to take the survey but I wanted to wait to see if I had any more issues it's been 3 months and nothing else had fallen apart.”

Review by
06/30/2020

“Timeline and detail”

Review by
06/28/2020

“Wonderful quality, fast installation, attentive follow up”

Review by
06/21/2020

“Subcontractors!”

Review by
06/20/2020

“The installation crew was outstanding.”

Review by
06/18/2020

“Very happy with my decision to go with Newpro beautiful product.”

Review by
03/11/2020

“Trevor”

Review by
03/10/2020

No review comments provided

Review by
03/04/2020

“I will not recommend because we are still waiting on a diverter for our shower and our original installation was at the beginning of December”

Review by
02/22/2020

“Ryan Poirier and. Scott Johnson”

Review by
02/19/2020

No review comments provided

Review by
02/10/2020

“They were in and out like they said they would be.”

Review by
02/05/2020

No review comments provided

Review by
02/04/2020

“Newpro met my expectations with all of my windows.”

Review by
02/02/2020

“Salesperson and Installer?s were exceptional people”

Review by
01/30/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/26/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/24/2020

“Andrea”

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

“I would like to recognize the whole team. They did a good job. I am very satisfied with their service.”

Review by
01/20/2020

“I was very satisfied with the whole process.”

Review by
01/20/2020

“How great everything looked after it was finished.”

Review by
01/20/2020

“They met my expectations because they did an extra job for me where they installed a toilet and sink vanity. I thought it was done professionally and it came out nice. They usually just do the shower.”

Review by
01/20/2020

“yes Aaron Newton and the two gentlemen's that did my work.i ha”

Review by
01/20/2020

No review comments provided

Review by
01/18/2020

“Dmitri in the installation crew.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“The installers and salesman were all great.”

Review by
01/16/2020

“The installers were excellent.”

Review by
01/16/2020

No review comments provided

Review by
01/16/2020

“Project coordinator was well informed of product. Technician was very experienced and to to point I had no tile damage on my floor or adjacent walls. Phenomenal work”

Review by
01/15/2020

“All areas of expectation were met.”

Review by
01/15/2020

“The installation crew did exceptional work.”

Review by
01/15/2020

“Speed of installation”

Review by
01/15/2020

“It's beautiful to look at.”

Review by
01/14/2020

No review comments provided

Review by
01/14/2020

“The door is high quality and the installers were very good. (as mentioned above!)”

Review by
01/14/2020

“They met all of my expectations.”

Review by
01/14/2020

“It was what i expect it was fine”

Review by
01/14/2020

“They are a great company, reliable and knowledgeable. The product looks good. It seems well installed, they did a great job.”

Review by
01/12/2020

“They are caring people; but need quicker follow-up.”

Review by
01/12/2020

No review comments provided

Review by
01/10/2020

“I was most satisfied with the installation. It was quick, clean, and went smoothly. They were a good team.”

Review by
01/10/2020

“I was most satisfied with the whole thing.”

Review by
01/10/2020

“5 Clean, reliable, and fast.”

Review by
01/09/2020

“I love the products and the sales consultant. Terrell was a wonderful guy and I loved the installers too. Overall I have no complaints. I love my windows and I love the fact if there is a problem I can go back to them. They are great, professional, nice guys and very easy to work with!”

Review by
01/09/2020

“They provided me with a financing plan on the spot.”

Review by
01/09/2020

No review comments provided

Review by
01/09/2020

“The installers were phenomenal.”

Review by
01/06/2020

“The installer of the bathrooms was amazing.”

Review by
01/05/2020

No review comments provided

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

“I love my roof.”

Review by
01/03/2020

“I don't know the installers names (one is Dimetri I think) and his assistant. They worked hard all day.”

Review by
01/03/2020

“Yes. A gentleman named Vincent Watson. The electrician was unable to replace a back yard light, on the house, because it got broken upon removing it. The electrician was reluctant to come back to install a replacement light that we bought the very same day since he did what he could. Vincent, an employee of NewPro volunteered and made the 40 mile trip from his home to mine to install the light. It appeared to be above and beyond the call of duty for Vincent.”

Review by
01/03/2020

No review comments provided

Review by
01/03/2020

“Materials, installers and sales specialists were great. I'm happy with the end product but the customer service in between was terrible. The install date was very delayed and no one would answer my calls and emails when I was simply checking on the status. This is so disappointing for a national company, especially since the product is great. I would love to use NewPro again for that reason, but will not due how the order was handled administratively.”

Review by
01/03/2020

“The look and quality of bathtub”

Review by
12/30/2019

“installation, they were clean and quick”

Review by
12/29/2019

“Recently, edge sections of grue started show cracking lines for the plastic tiles both upstairs and downstairs both/toilet rooms because it was installed late July but now December so that the grue became shrink thencracking lines appeared. So I cannot show such crack lines to my neighbors and visitors I will have soon.Please come to my home and take a look for them. The cracks are seen as black having high contract in color that should not happen and I am disappointed by them. Please call me home phone and come to see themotherwise you will loose customers. Instead, your windows replacement were perfect, I am feeling bad contracts between all windows vs 2 of toilets utility rooms. Please give me a call for this inspection appointment. I like Newpro. Regards, Kunihiko Sano”

Review by
12/23/2019

“The sales person”

Review by
12/23/2019

No review comments provided

Review by
12/22/2019

No review comments provided

Review by
12/21/2019

“I was most satisfied with the care they took of my home.”

Review by
12/21/2019

No review comments provided

Review by
12/21/2019

“had a new slider installed. they came at the date they estimated. work was down in a timely manner with great installers. great customer service.”

Review by
12/21/2019

“Looks better than before”

Review by
12/21/2019

“Paul McCafferty”

Review by
12/20/2019

“The work was excellent. The quality is very good. I really like the job.”

Review by
12/18/2019

No review comments provided

Review by
12/18/2019

“Everyone did exceptional.”

Review by
12/18/2019

No review comments provided

Review by
12/17/2019

“The roof looks great. We have received lots of complements from our friends.”

Review by
12/17/2019

“I would like to recognize the installation crew for their exceptional service.”

Review by
12/17/2019

“I was most satisfied with the final result; it's beautiful!”

Review by
12/17/2019

No review comments provided

Review by
12/16/2019

No review comments provided

Review by
12/13/2019

No review comments provided

Review by
12/11/2019

“I would recommend it to anyone over the acrylic product on the market. This is obviously a much much better product. The service, the cleanup, and everything, was excellent. I couldn't have asked for anything better.”

Review by
12/10/2019

“The front door is beautiful and great.”

Review by
12/10/2019

“I would like to recognize everyone for their exceptional service. Everyone was absolutely fabulous.”

Review by
12/10/2019

“I was most satisfied with the quality of the installation.”

Review by
12/10/2019

“I would like to recognize the person who came here to remove our old product for his exceptional service.”

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