NEWPRO Home Improvement Solutions
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 1325 customer surveys conducted through GuildQuality.
5
987
4
99
3
102
2
63
1
74
3rd year as a Best Pick Call
"For over 75 years, three generations, same-family owned and operated, NEWPRO is committed to deliver an exceptional customer journey. You can expect a home improvement partner with NEWPRO. Fast, convenient, hassle- and worry-free are synonymous with the NEWPRO name."

Anthony Cogliani | President & COO
Company Information
Services Offered
NEWPRO offers energy-efficient replacement windows with double- and triple-pane options for a variety of budgets as well as sliding glass doors and front entry door systems. The company also offers roofing, siding, bath and shower systems, and walk-in baths.
Warranty
NEWPRO offers warranties up to 50 years with transferability.
Company History
Founded in 1945, the company is three generations, same-family owned and operated.
Distinctions
The company was named one of Inc. magazine's Best Places to Work in 2019 and received the 2019 Family Business Award for mid-sized business of the year.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
NEWPRO offers the NEWPROmax window series.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
26 Cedar Street
Woburn, MA 01801
Hours
Mon
8:00 am - 8:00 pm
Tue
8:00 am - 8:00 pm
Wed
8:00 am - 8:00 pm
Thu
8:00 am - 8:00 pm
Fri
8:00 am - 8:00 pm
Sat
9:00 am - 1:00 pm
Sun
9:00 am - 1:00 pm
Licenses
HIC 146589, CS-029090

Compiled Score:

NEWPRO Home Improvement Solutions has received 4.4 out of 5 stars based on 1325 customer surveys conducted through GuildQuality.
5
987
4
99
3
102
2
63
1
74
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

No review comments provided

Review by
08/22/2021

No review comments provided

Review by
08/21/2021

“Everyone”

Review by
08/21/2021

No review comments provided

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

“I'm sorry that I'm not good at remembering names, but I was impressed with everyone who was associated with my projectm”

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

“It took three appointment dates to finally get all my windows installef”

Review by
08/18/2021

No review comments provided

Review by
08/16/2021

“I'd like to recognize Mr Maddox and the installers for their exceptional service..”

Review by
08/11/2021

“I would like to recognize the two installers for their exceptional service!”

Review by
08/11/2021

“I would like to recognize the installation team of Mike and Jon. They were fabulous and did excellent work. They had to come back twice because they install my patio door first because the patio was ready, but they never had the windows ready. So, when the windows finally got in, I requested to send Mike and Jon back. Mike and Jon are absolutely the best install team. I also would like to recognize Dustin Webbmann, he was right on also. When there was a small issue, Dustin and I kept in contact, and he was fabulous, very professional, and he stayed on top of the task.”

Review by
08/09/2021

“Level of detail was excellent, especially on the interior trim.”

Review by
08/09/2021

“Both of the installers were good.”

Review by
08/09/2021

“I would like to recognize the crew for their exceptional service.”

Review by
08/09/2021

“It was great!”

Review by
08/08/2021

“all windows were perfectly fitted”

Review by
08/07/2021

No review comments provided

Review by
08/06/2021

No review comments provided

Review by
08/06/2021

“I would like to recognize Newpro's 2 installers for their exceptional service.”

Review by
08/04/2021

“I would like to recognize Dustin for exceptional service, he went out of the way to accommodate me!”

Review by
08/04/2021

“The gentlemen that took my order, and the installation crew. They explained everything to me of what they were doing. I would recommend them to anyone.”

Review by
08/04/2021

No review comments provided

Review by
08/04/2021

“I appreciate the rapid response when I informed them of the issue with the window. They are working to rectify the situation.”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Work was done on schedule, and all was done excellently.”

Review by
08/03/2021

“The new pro windows that were installed were the best windows I have ever seen”

Review by
08/03/2021

No review comments provided

Review by
08/03/2021

“Michael was my salesperson and he provided exceptional service.”

Review by
08/03/2021

“Oscar and his crew were fantastic they did a great job and in a timely manner. If I had a question he answered it, they were on time organized and RESPECTFUL. The window installers were fantastic they replaced all the windows in 6 hours they were extremely professional organized and RESPECTFUL, they repaired all the window sills that were rotted and did a great job with cleaning up after themselves.”

Review by
08/03/2021

“The installation team led by Greg exceeded my expectations. They were phenomenal, they arrived on time and were very fast and efficient. Greg went above and beyond to make sure that my home was clean, as they installed windows all over the house, so he went above and beyond to keep everything very neat, and he left the rooms exactly as he first came into them.”

Review by
08/02/2021

“The salesman Paul was straightforward and honest, the job was scheduled quickly and the installers, Mike & Jon, were great.”

Review by
08/02/2021

“The installer we had is one of the hardest working people I have seen in a long time.”

Review by
07/30/2021

“I have used NEWPRO in the past and they're pretty professional and very accommodating.”

Review by
07/29/2021

“We were very happy with it. They couldn't have been better.”

Review by
07/29/2021

“Newpro met my expectations because a lot of the work was done very well.”

Review by
07/28/2021

“Installation Crew”

Review by
07/27/2021

No review comments provided

Review by
07/27/2021

“The two gentlemen that came here were extremely nice and professional.”

Review by
07/27/2021

“Professionalism, job site cleanliness”

Review by
07/27/2021

“High quality and warranty”

Review by
07/27/2021

“They were terrific with punctuality, cleanliness. They were rapid and did the house quickly and they left everything perfectly clean!”

Review by
07/27/2021

“The installer was fantastic. Excellent workmanship, superior communication.”

Review by
07/27/2021

“The crew that did the actual installation. They went above and beyond. The safety & cleanliness maintained throughout exceeded my expectations.”

Review by
07/26/2021

“They were great”

Review by
07/26/2021

“I would like to recognize the two installers for their exceptional service.”

Review by
07/26/2021

“They did a very good job. They were in and out, and very clean.”

Review by
07/26/2021

“NEWPRO, definitely, exceeded becaus I had no idea where the sliding glass door was going to do. It's awesome, I love it!”

Review by
07/26/2021

“David and Demetri were very polite and did a fantastic job”

Review by
07/25/2021

“The installers were great.”

Review by
07/25/2021

“Mike & team”

Review by
07/24/2021

No review comments provided

Review by
07/24/2021

“Just Clint and the receptionists”

Review by
07/23/2021

“I would recognize the installers, they were good.”

Review by
07/22/2021

“NEWPRO was very helpful and great with communication.”

Review by
07/21/2021

“Thank you the two guys who did the work were fantastic they cleaned up after themselves they even washed the windows.I really love my new windows . Thank you again Eva Rubinacci”

Review by
07/21/2021

“The quality of work was very poor and what the salesman sold me was very different. I know he works on commission but that doesn?t excuse him lying and just telling me what I wanted to hear. The windows look nothing like he showed me. they don?t look like wood which I explicitly said I wanted. There is massive amounts of white showing. Which is plastic and not the wood I wanted and explained a”

Review by
10/07/2020

“Great with callbacks and checking up on things.”

Review by
09/21/2020

“I think they're all great, unfortunately I don't remember names.”

Review by
09/20/2020

“Installers were friendly, professional and explained how to operate the windows to properly clean them. I tried to do this after they left my apt. but struggled. I went outside before they left and had him come back up to explain the process again without hesitation. Great job!”

Review by
08/28/2020

“They met and exceeded my expectations with their safety measures and how professional and polite they were. They explained everything after they were finished. While they were working they let us know what they were doing. I would recommend them to anyone.”

Review by
08/06/2020

“Windows looks great after installation”

Review by
07/28/2020

No review comments provided

Review by
07/28/2020

“They were very good. The guy who came here was a perfect gentleman.”

Review by
07/27/2020

“Installation crew did a great job. So did salesman and measuring team.”

Review by
07/24/2020

“I am completely impressed with the quality of workmanship as well as the communication throughout the process even during the pandemic.”

Review by
07/23/2020

No review comments provided

Review by
07/23/2020

No review comments provided

Review by
07/13/2020

“I am on the fence here. The guys were all nice enough but there mistakes throughout the job and even after we thought the job was done. We replaced the main entrance door, a storm door, and a large bay window along with 8 double-hung windows. The cost was more than I thought it would be but the other quotes we received weren't that much less and we liked the quality of the newpro windows so we went with them. The contracted installers were really great they called before they came and they were on time, finished most of the work in one day but they didn't have the storm door which came about 2 weeks later which was ok with us but it couldn't be installed, it was the wrong handed door and needed to be reordered. When we finally got our storm door installed a few weeks later we thought we were done but a couple of days later the doorknobs for both the storm door and the main entrance door that was installs weeks before fell out!!. They must have been really loose I don't think I have ever seen that before. The first to fall apart was the storm door. My daughter was coming home from work, she grabbed the doorknob to open the door the screws hit the floor but she still had the knob in her hand which left her struck outside. The very next day it happened to the wife coming through the main door. I didn't bother calling them I just screwed them back in myself hoping nothing else (like the windows) would start falling out. a Newpro rep has been trying to contact me to take the survey but I wanted to wait to see if I had any more issues it's been 3 months and nothing else had fallen apart.”

Review by
06/30/2020

“Timeline and detail”

Review by
06/28/2020

“Wonderful quality, fast installation, attentive follow up”

Review by
06/21/2020

“Subcontractors!”

Review by
06/20/2020

“The installation crew was outstanding.”

Review by
06/18/2020

“Very happy with my decision to go with Newpro beautiful product.”

Review by
03/11/2020

“Trevor”

Review by
03/10/2020

No review comments provided

Review by
03/04/2020

“I will not recommend because we are still waiting on a diverter for our shower and our original installation was at the beginning of December”

Review by
02/22/2020

“Ryan Poirier and. Scott Johnson”

Review by
02/19/2020

No review comments provided

Review by
02/10/2020

“They were in and out like they said they would be.”

Review by
02/05/2020

No review comments provided

Review by
02/04/2020

“Newpro met my expectations with all of my windows.”

Review by
02/02/2020

“Salesperson and Installer?s were exceptional people”

Review by
01/30/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/28/2020

No review comments provided

Review by
01/26/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/25/2020

No review comments provided

Review by
01/24/2020

“Andrea”

Review by
01/22/2020

No review comments provided

Review by
01/21/2020

“I would like to recognize the whole team. They did a good job. I am very satisfied with their service.”

Review by
01/20/2020

“I was very satisfied with the whole process.”

Review by
01/20/2020

“How great everything looked after it was finished.”

Review by
01/20/2020

“They met my expectations because they did an extra job for me where they installed a toilet and sink vanity. I thought it was done professionally and it came out nice. They usually just do the shower.”

Review by
01/20/2020

“yes Aaron Newton and the two gentlemen's that did my work.i ha”

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