Rite Window
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Rite Window has received 4.8 out of 5 stars based on 174 customer surveys.
5
142
4
27
3
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2
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1
0
7th year as a Best Pick Call
"Rite Window has been installing premium-quality, custom-made replacement windows and doors for homeowners since August of 2000. We don't sell 'off-the-shelf' products, and we have installed over 70,000 windows in the Boston area. At Rite Window, we sell a better window; professionally installed for the right price."

Ted Castonguay | Cofounder
Company Information
Services Offered
Rite Window sells and installs custom-made replacement windows, patio doors, and entry doors to residential customers in the greater Boston area.
Warranty
Rite Window offers a lifetime warranty on products and labor.
Company History
Rite Window has been serving the New England region for over 15 years. Cofounder Ted Castonguay has a background in the window industry that spans over 20 years.
Additional Information
The company sells private-label windows that are locally manufactured in the Northeast specifically for Rite Window. Rite Window carries ENERGY STAR-certified window products.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
185 New Boston Street
Woburn, MA 01801
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
10:00 am - 2:00 pm
Sun
Closed
Licenses
HIC 138722, CS-070253

Compiled Score:

Rite Window has received 4.8 out of 5 stars based on 174 customer surveys.
5
142
4
27
3
2
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/28/2018

“Their sales team might need some more training. Initially I met with a very seasoned representative, but he has left the company. The new guy was very green. There were some nail holes. Depending on who did the window, some guys filled the nail holes, and some did not. It would've been nice if all the guys filled the nail holes.”

Review by
03/28/2018

“I had two times I had Rite Window come. They did leave, the first time, without cleaning up, and they bumped my wall and left a scuff in my wall. The second time around was better.”

Review by
03/28/2018

“I would like to say, the windows I was told would quiet my house have not. I bought 18 assuming my house would be quieter than it is. Rite Window is a great company.”

Review by
03/28/2018

“I was very pleased with Patrick. He was very knowledgeable, and everything he said would happen, did. Phil, his installer, also did a good job.”

Review by
03/28/2018

“The service was spot on, and the windows were installed exactly as they said. They were a lot cheaper than other companies I went to.”

Review by
03/28/2018

“There was one thing that they haven't followed up on. They were supposed to get me a different screen for the sliding door.”

Review by
03/28/2018

“I'm thinking of having some more windows replaced. I may give them a call for an estimate.”

Review by
03/28/2018

“They did a great job. They did exactly what they said they would. I was happy!”

Review by
03/28/2018

“Everything went great and smooth. They have a great price.”

Review by
03/28/2018

“I'm completely happy with the product and service.”

Review by
03/28/2018

“I would recommend them wholeheartedly to anyone.”

Review by
03/28/2018

“We're happy with everything.”

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

No review comments provided

Review by
03/28/2018

“Everything went great!”

Review by
03/28/2018

“There was only one work that I thought was condescending, and I asked him not to come back. All of the workers were pleasant, but they couldn't seem to get the door to work properly. Initially they installed the door, and it did not work properly. The handle did not work. They went through this whole process to evaluate the door. They then gave me a new door, and it was OK, but they painted the door the wrong color. The handle didn't work, and they had to come out several times for that. The initial installation was about 8-9 months ago.”

Review by
03/29/2017

“The overall experience was pretty smooth and the windows have exceeded my expectations.”

Review by
03/25/2017

“Speed of installation and overall quality”

Review by
03/25/2017

“The Installers of our windows Phil and Adam were great! Very organized and cleaned everything up. Our windows, 24 in all, were installed in one day. Very happy with our windows!”

Review by
03/24/2017

No review comments provided

Review by
03/22/2017

No review comments provided

Review by
03/22/2017

No review comments provided

Review by
03/22/2017

No review comments provided

Review by
03/22/2017

“About three or four years ago they did my downstairs. Then two years ago, they did my siding. Then I just had the roof done in December. It was a positive experience. That's why I kept going back to them. The sales process was smooth, and a phrase I like to use is, 'They under promise, but they over delivered on everything.' So, it was great. The last thing was the roof. Those guys showed up at 7:3, and by 7:4 they were on the roof stripping. It was no nonsense. I have a fairly large house, and I was shocked that they actually finished in the day. They wound up wearing miner's lamps on their heads to finish the job at night. They finished at 5:3 at night. They were an A. I've already been recommending them.”

Review by
03/22/2017

“They did my house. When I first brought this one, they did the roof. Then I had them back, and we did the siding and some of the windows in the back. It would be the weather that was the problem with the scheduling, but once they got here, they did a good job professionally. I'd give them an A overall. It looks really nice. I can't blame them so much about the weather. They were on time. Everything's fantastic. I also know there's got to be a lot of nails when they pull out the old stuff, and I found a few. They made every effort to get them. I think they even used a metal detector thing. It didn't detect all of them, but my foot did. I have recommended them.”

Review by
03/22/2017

“They were on time. They were respectful. They cleaned up after themselves. Everything was good with them, no complaints. They did windows, roofing, and siding. I'd give them an A.”

Review by
03/22/2017

“They did siding, roofing, and windows for me. The guys are great, very clean, and very neat. The guys really hustled in trying to get it done. They were really courteous. They weren't swearing or anything. They were really a bunch of good guys. I'd absolutely give them an A+. They did a phenomenal job.”

Review by
03/22/2017

“They did great work. They cleaned up really well. The people were kind and polite. I trusted them with my door open. I just loved them, and I've recommended them. If I needed siding, I would absolutely have them do it. Overall, I'd give them an A+.”

Review by
03/21/2017

“They did a new roof on my house, as well as a few windows. Everything was really phenomenal, from the beginning with the salesman and scheduling—everything went really well. It was very smooth. They do a full cleanup, which is really nice. They were very informative. The installers answered all of the questions I had, which was nice. It wasn't like I was a bother. They were very personable. From the beginning to the end, it went really smoothly. I've had other home improvements that didn't go as well, but this went really smoothly. You typically speak to the same person when you call in the office, so that's also good. I'd give them an A+. They did well. I actually did recommend them to my sister as well.”

Review by
03/21/2017

“They're very professional. They did some siding for me, and they did some windows for me as well. They did the windows for us and then the siding. When they first did the windows, they came in, and they had good pricing on their windows. The guys were very professional, from the guy who came and sold me the windows, to the guys who came in and did the actual job. When it came time to do the siding, I called them back, and again, they were very professional, and their pricing was reasonable. They did a really nice job. They made my house look nice and made it efficient. I would definitely give them a high grade, an A+. They cleaned up everything after themselves. There was nothing left for me to do. When they did my windows, they took my old windows away. They striped my siding on my house, and they took my old siding away. I have no complaints about them, and I would certainly use them again if they had any other products. I would definitely recommend them to any of my friends, my relatives, or anybody that I know. They're just a great company to work with.”

Review by
03/21/2017

“It was the smoothest home remodeling project I've actually gone with, which is awesome. I got burned for windows two years ago, and I got screwed over by Home Depot with a front door about three years ago, but this time was very pleasant actually. I got a new roof put on and replaced five windows. The initial phone call to the call center was very easy. They weren't high pressure. Both of the homeowners didn't have to be here. The salesman who came here was really no pressure. He only took about an hour where others took almost three hours. He actually encouraged us to get other estimates. Then I called them back three weeks later, and he still had the same price for me, and no sales gimmicks. It was much appreciated. I'd give them an A++, one hundred percent. It's five stars across the board. I've already had two coworkers go with them.”

Review by
03/21/2017

“They did my roof a couple of years ago. Then they came back and did siding and windows. I kept having them come back, so I guess they got all of my money. They were good guys, and they did everything they said they were going to do, so I can't complain about that. They did everything they said they were going to do. They came in when they were supposed to. Today, I guess that's a lot. I'd give them an A. I recommended them about twenty-five times.”

Review by
03/21/2017

“They put in some windows. The guy that came out was really nice. I don't remember his name, but he was a really, really nice guy. Everything was excellent. They were just really friendly. If I had any questions, they answered them right off the bat. I have two little girls running around the house, so it can get a little crazy, but they were really nice. I would give them an A+ all the way.”

Review by
03/03/2017

No review comments provided

Review by
03/01/2017

No review comments provided

Review by
01/20/2017

No review comments provided

Review by
01/18/2017

“The workmanship and the time that it took to install my windows.”

Review by
01/14/2017

No review comments provided

Review by
01/05/2017

No review comments provided

Review by
01/01/2017

“Gino and Dave did awesome job installing and Wayne was great on the initial visit providing the quote and product demo.”

Review by
12/31/2016

No review comments provided

Review by
12/31/2016

No review comments provided

Review by
12/29/2016

“The installation team was excellent.”

Review by
12/15/2016

No review comments provided

Review by
12/12/2016

No review comments provided

Review by
12/11/2016

No review comments provided

Review by
12/11/2016

No review comments provided

Review by
12/10/2016

“I was very impressed with the installer. He was hard working, took no breaks. He was on the job all by himself and the final product looked wonderful. The Windows looked so much better than I thought they would. I hope management takes the time to acknowledge his work ethics.”

Review by
12/06/2016

No review comments provided

Review by
12/06/2016

No review comments provided

Review by
12/06/2016

“The whole process was easy and priced well. I feel we got a quality product relative to the expensive competition.”

Review by
12/03/2016

No review comments provided

Review by
12/03/2016

No review comments provided

Review by
12/01/2016

“I would say I am most satisfied with the installers. They were courteous. They came on time and did their work.”

Review by
11/30/2016

“The Installation team was quick, clean and efficient.”

Review by
11/30/2016

“sales person was not pushy and showcased your windows in a very professional manner”

Review by
11/25/2016

No review comments provided

Review by
11/24/2016

“Quality and price”

Review by
11/24/2016

No review comments provided

Review by
11/21/2016

No review comments provided

Review by
11/21/2016

“Timely appointments and installation”

Review by
11/19/2016

“Work was done much more quickly than I'd thought.”

Review by
11/19/2016

No review comments provided

Review by
11/19/2016

No review comments provided

Review by
11/19/2016

“The installation went extremely smooth with very little disruption.”

Review by
11/11/2016

No review comments provided

Review by
11/07/2016

“The installers did a great job. They were friendly and cleaned up after themselves. I was also impressed with the prep work - taping plastic sheathing over floors and furniture. They also arrived early in the morning (8:30 AM).”

Review by
11/06/2016

“Everyone was great to work with; the salesman and window installers were very friendly and knew their product.”

Review by
11/05/2016

No review comments provided

Review by
11/04/2016

“The whole process”

Review by
11/01/2016

No review comments provided

Review by
11/01/2016

No review comments provided

Review by
10/31/2016

No review comments provided

Review by
10/21/2016

No review comments provided

Review by
10/17/2016

No review comments provided

Review by
10/17/2016

No review comments provided

Review by
10/17/2016

No review comments provided

Review by
10/15/2016

“The crew did an excellent job installing and cleaning up. I love my new windows.”

Review by
10/15/2016

“Their professional and courteous manners. Very efficient, neat and thorough in the installation”

Review by
10/14/2016

No review comments provided

Review by
09/13/2016

“It was positive.”

Review by
09/13/2016

“I'd give them an A grade.”

Review by
09/13/2016

“I would say it was positive.”

Review by
09/13/2016

“I'd say it was an A+ rating.”

Review by
09/13/2016

“That was a while ago. They deserve an A.”

Review by
09/13/2016

“It was fine. I'd give them an A rating. They were very good.”

Review by
09/13/2016

“Everything was perfect. No complaints. A+'s all the way across. I already have recommended them.”

Review by
09/13/2016

“I would grade them an A. It was a little bit of stuff kind of outside, some nails and things, but overall, it was fine.”

Review by
09/13/2016

“They get an A+ from me. They also did a follow up. I asked them to do some caulking and they came back and did it immediately.”

Review by
09/13/2016

“I would have to give them an A grade. They delivered everything as expected so on cost, on time. They explained quality of the window, which is excellent. Also delivered, it's performed very well since they were installed and when the folks left they cleaned up completely so the house looked like they had never been there so it was a very good experience. We've already recommended them.”

Review by
09/13/2016

“They came probably about eight months ago. I was really happy with them. They were definitely A. I had a super salesman that did not like high pressure, nag, or any of that nonsense, which is absolutely positively wonderful. I had a really good crew that came. I think they spent three days here, two or three days. They were here for a little bit because I had 18 windows. It was a big job—I was a little leery and I did pay cash for it so I was a little bit leery. You do have to be careful because look at the horror stories with roofers, you of never know. A friend of mine bought a number of windows from them. I think he's from Reading, but he was really good. He sat down with me and we went through my options, and he even had some negative input on one of my ideas because those garden windows are cold. They're not the greatest, I gave that up and went for something else, and then I was able to do the whole house. In other words, we rearranged the money so I could get more for my dollar. Let's put it that way. Because garden windows are like four grand. I was pretty happy with that kind of thing. When the guys came, they cleaned up after themselves, they were courteous, they worked hard, and they were really good. I don't have any real complaints at all. If anything, now this winter will be my first full winter that I've had the windows so we'll see how they do because they came the end of January going into February. It wasn't a bad winter so I guess it'll have to be a real test. If you got a look at what I had up there, it should improve. I don't think it has a choice of not improving. I was a little bit leery of putting a white in because I had stained windows but actually, the garage doors are white, so we put it all together. It took a little thinking and a little negotiating to conclude what I wanted because I get picky with colors. It came together and like I said, I don't have any complaints. If anything, I'm a more positive customer than anything else. Even the girl when I called, I must have had some questions before they came, and even the girl I dealt with that handled the beginning at the office, she was really good too. I have nothing but good things happen. it's almost like if something negative happens, you know sometimes things don't work out or a window's not the right, it's not the right combination kind of thing but I'll tell you as a whole, I can't even see anybody ever complaining about these people.”

Review by
09/13/2016

“I'd give them an A+. For one thing, they came when they said they were going to. I was amazed at how quickly they got the work done and cleaned up after themselves. There were sometimes when you have workers in the house, you hear foul language, or you hear grumbling. There was none of that. They were all gentlemen and we are really happy with the experience. It'll be interesting to see what happens come winter. It's not the time of year to be testing them. The ease of sliding them up and down and the clean look - we're very happy.”

Review by
09/13/2016

“The performance was very well. I'd give them probably a B+ to an A grade. I had one complaint. They forgot about the bathroom windows, we were supposed to be a not a see through window. It was supposed to be like tempered, but once I pointed it out to them, they immediately brought another one but other than that. Everything was OK. Their customer service was responsive and helped me out with the problem. They were there when they said they were going to be. Cleanliness was good. I already recommended them.”

Review by
09/13/2016

“Rite Window, I loved them. They were excellent. I would give them A+ rating. They were wonderful to me because they did a lot of moving for me that they really, they're not obligated to do that. They went above and beyond. They cleaned up.”

Review by
09/13/2016

“It all worked fine. I would grade it an A I guess. It was a lot better than I figured it would have been, so it was fine. I don't even remember how many windows it was, 15, or 16; it took them like six hours. It was all done and they cleaned up after themselves. It was great. It was good.”

Review by
09/13/2016

“It was a positive experience. I'm still checking two things that gave me a little bit of trouble, but my wife and I haven't been able to figure it out. They were very, very nice both the installers. Having trouble with the slider door and they came out and kind of fixed that, so I would give them a five star rating.”

Review by
09/13/2016

“They were great. Quality of work, I would give them an A. I did find a bunch of nails around afterward, but in general, they were fine. They installed windows. They gave me the lowest quote and they were the best quality I found, so I would recommend them to anybody who asked.”

Review by
09/13/2016

“I would grade it an A+. The price was right, the quality of the windows are great, and the installer was awesome. He did his job, very friendly, cleaned up after himself, and he was very professional.”

Review by
09/13/2016

“I would give them probably an A+ rating. Everything was great. I'm actually going to use them again for the rest of my windows when I have the money.”

Review by
09/13/2016

“It was a wonderful experience.”

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