United Home Experts
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Home Experts has received 4.7 out of 5 stars based on 80 customer surveys conducted through GuildQuality.
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4th year as a Best Pick Call
"At UHE, we understand the needs of New England homes because we are New Englanders. We use products made for New England as well as the latest technology and equipment to increase efficiency and improve quality. Our friendly and knowledgeable team is passionate about our craft and helping you love your home again."

John Dudley Jr. | President
Company Information
Services Offered
United Home Experts (UHE) installs and replaces wood, fiberglass, and vinyl windows as well as entry and patio doors. The company also provides exterior and interior painting and roof and siding installations.
Warranty
UHE offers manufacturer and workmanship warranties.
Company History
UHE was founded in 1998 and has installed more than 30,000 windows and doors.
Distinctions
UHE is an Owens Corning Platinum Preferred Roofing Contractor, ranked among the Boston Globe's Top Places to Work, and is a 2019-2020 MetroWest Daily News Best of the Best award winner.
Employee Information
Uniformed employees drive marked vehicles and undergo background checks.
Additional Information
The company offers free estimates and financing options.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Pleasant Street Suite 1
Ashland, MA 1721
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 157108, CS-093790

Compiled Score:

United Home Experts has received 4.7 out of 5 stars based on 80 customer surveys conducted through GuildQuality.
5
65
4
10
3
0
2
3
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/10/2020

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03/10/2020

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03/10/2020

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03/10/2020

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03/10/2020

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03/10/2020

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02/01/2020

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02/01/2020

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Review by
02/01/2020

“We've worked with United Home Experts (UHE) over the past several years at a previous house (roof and siding replacement) and our current house, replaced all 1st floor windows and entry doors and we're proceeding to do the 2nd floor windows. We've consistently had a positive experience with UHE. Their attention to detail and quality of work is excellent. They're prompt in their communication, listened and addressed the details I wanted in every project, and addressed any issues that came up during or after install. I'd highly recommend UHE to anyone looking to replace or update their siding, roof, windows or doors.”

Review by
02/01/2020

“We've worked with United Home Experts (UHE) over the past several years at a previous house (roof and siding replacement) and our current house, replaced all 1st floor windows and entry doors and we're proceeding to do the 2nd floor windows. We've consistently had a positive experience with UHE. Their attention to detail and quality of work is excellent. They're prompt in their communication, listened and addressed the details I wanted in every project, and addressed any issues that came up during or after install. I'd highly recommend UHE to anyone looking to replace or update their siding, roof, windows or doors.”

Review by
02/01/2020

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02/01/2020

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Review by
01/15/2020

“United Home Experts did a good job, but it did take a long time for the project to get started from the time we placed the order. They also had to come back and correct a few things, it is ok but our window sill is smaller then it was before.”

Review by
01/15/2020

“United Home Experts did a good job, but it did take a long time for the project to get started from the time we placed the order. They also had to come back and correct a few things, it is ok but our window sill is smaller then it was before.”

Review by
01/13/2020

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01/13/2020

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01/13/2020

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01/13/2020

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01/13/2020

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01/13/2020

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Review by
01/10/2020

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Review by
01/10/2020

“Very satisfied customer. Crew was very efficient, communicated well, and did a great job.”

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01/10/2020

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Review by
01/10/2020

“Very satisfied customer. Crew was very efficient, communicated well, and did a great job.”

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01/09/2020

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01/09/2020

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01/09/2020

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01/08/2020

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01/08/2020

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01/08/2020

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01/08/2020

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01/07/2020

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01/07/2020

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01/07/2020

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01/07/2020

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01/07/2020

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Review by
12/18/2019

“They are just an outstanding company to work with. It's like a family business. They were remarkable. I am extremely happy with the work they did!”

Review by
12/18/2019

“They are just an outstanding company to work with. It's like a family business. They were remarkable. I am extremely happy with the work they did!”

Review by
12/11/2019

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12/11/2019

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Review by
11/26/2019

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Review by
11/26/2019

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Review by
11/24/2019

“UHE replaced all the windows and sliding doors in our house earlier this year and they did a great job! Make sure to ask for Clayton and Nikolas - they are thorough, fast, hard-working and just great to work with!”

Review by
11/24/2019

“UHE replaced all the windows and sliding doors in our house earlier this year and they did a great job! Make sure to ask for Clayton and Nikolas - they are thorough, fast, hard-working and just great to work with!”

Review by
11/20/2019

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11/20/2019

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11/18/2019

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11/18/2019

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11/18/2019

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11/18/2019

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11/16/2019

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11/16/2019

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11/15/2019

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11/15/2019

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11/15/2019

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11/15/2019

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11/15/2019

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11/15/2019

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Review by
08/07/2018

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Review by
08/01/2018

“I would recognize Wheeler for exceptional service. Scott was also really helpful. Wheeler was the site manager. Jefferson also did a nice job.”

Review by
07/30/2018

“The roofing crew was great.”

Review by
07/07/2018

“Quality of work and project management are excellent. Entire company works as a team.”

Review by
07/07/2018

No review comments provided

Review by
06/19/2018

“I am satisfied that he roof looks good and the quality of material.”

Review by
06/14/2018

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06/14/2018

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05/30/2018

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Review by
05/21/2018

“I would say the cleanup. I couldn't believe it. It was unbelievable.”

Review by
05/18/2018

“Overall the entire experience was great.”

Review by
05/08/2018

“Very happy with all the job.”

Review by
05/03/2018

“Installation crew was professional and experienced. Seems like nothing rattled them and curve balls were handled with home runs.”

Review by
04/23/2018

“They were professional and courteous. They asked us if they could fly a drone over to take aerial photo shots of our roof which we agreed to.. When the drone pilot showed up he also asked for consent. We received the two aerial jpg's via email a few days later. I like the fact that the rows of Asphalt shingles are nice and straight, which shows they take pride in their work. They also installed a ridge vent where there wasn't one before. (Small peak over the front door and dining room which means they had to open that vertical peak to allow air flow through the ridge vent)”

Review by
04/17/2018

“You did exactly what you said you would do, when you said, and for how much you said. It seems simple but that's hard to find”

Review by
04/05/2018

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Review by
03/16/2018

“Antonio was the crew leader and always kept me informed. United Home Experts is a great and honest home improvement contractor. I had my roof replaced recently, and they scheduled the appointment and showed up on time. I had a good quote in minutes. I scheduled the install and within a two-week time frame, they scheduled an install. The crew showed up on time, got right to work, and it was completed in a little more than a day. The yard was left clean and neat.”

Review by
03/08/2018

“I had a problem with mold, and they were able to replace the area for a reasonable price. The day started with a call from the project manager explaining the process. Throughout the project, they had sent me progress pictures showing the sets. I investigated many different roofing materials, and the Owen Corning Platinum Preferred Contractors gave me the best value. We had some snow a few days prior to the install, but they came prepared and stayed within the schedule. I had three other estimates that were lower. I decided to go with United Home Experts because of how the estimator explained the process, was knowledgeable with all the materialism, and actually cared about the project. It was a great value, and I was very comfortable throughout the process. I've already recommended United Home Experts to friends and family. The way the estimator set the expectations on the job flow was very impressive. The project manager had the expertise of planning and running a great crew. The crew was amazing. The project manager, Antonio, was fantastic to work with. United Home Experts did everything they said they would. The experience was amazing from the estimate process right through the cleanup.”

Review by
02/26/2018

“United Home Experts did not fall short of my expectations. I was satisfied with everything.”

Review by
02/21/2018

“They are very delayed and lagged the project for months. The initial contact was in September, project completed February.”

Review by
02/20/2018

“In the beginning of the job, we were passed around to a few project managers, which was confusing. Also, there seemed to be an issue with the wrong material color ordered for our flat roof areas, but it was resolved quickly. Quality of products and warranty offered were good. Paul and Tabitha were great to work with.”

Review by
02/20/2018

No review comments provided

Review by
02/10/2018

“Our salesman Paul told us we would love our house again. We doubted that statement until now that the work is done. The house is beautiful! Doug, our project manager, was very responsive and accommodating, addressing concerns immediately. Enrique, our crew chief, was excellent to work with as well. The whole crew was hardworking and meticulous. We are very pleased with United Home Experts and would not hesitate to recommend them. Overall, very happy with our experience with United Home Experts, with all employees we came in contact with in all phases of the project.”

Review by
02/07/2018

“Even after I had them come back to clean up nails that were left on the ground, there is still trash that was left scattered around.”

Review by
01/18/2018

“There was not any information given. I do not know that they did. They did the job in a timely fashion and kept it clean. They continued working for the whole time they were here. They did not lollygag around.”

Review by
01/17/2018

“United Home Experts did an excellent job communicating throughout all aspects of the job. They always promptly return phone calls and work hard to ensure everything is done right the first time. Our roof replacement project with United Home Experts was an excellent experience from start to finish. Everything that would be done was clearly explained during the estimate, our project was promptly scheduled, and the crew did an outstanding job removing two layers of existing roofing and replacing our entire roof in a single day. This is a trustworthy company that is very easy to work.”

Review by
01/17/2018

No review comments provided

Review by
01/11/2018

“Great communication in the beginning, but I felt the communication slipped towards the end. I could not understand why there was no walk-through with the manager. I had issues I would have liked to discuss. Hardworking crew, but I got a sense that language was sometimes a barrier. The handrailing was installed wrong the first time. Also, rafter vents were installed backwards. Crew came back to correct issues, but just showed up without calling to let me know ahead of time. I had to rearrange my day on short notice. Initial communication was very good, but fell short towards end of project. End of project walk-through would have been helpful. I thought the quality of product was good. I have already provided contact info to interested neighbors. Doug and crew were responsive when things came up. Would have liked a walk-through to discuss remaining concerns. Should be 3 stars. I would have only given 3 stars. I was disappointed there was no final walk-through because there are issues of concern. Still waiting for outside light to be installed. I know the electrician had some personal issues to deal with, but using a flashlight in the back of the house is getting old.”

Review by
12/22/2017

“I was most satisfied that they were prompt. They completed the job in a day. The installers were professional and did a great job. Everyone was good. The installation crew was excellent. They were fantastic. I am very pleased.”

Review by
12/22/2017

“United Home Experts was very thorough and knowledgeable from start to finish. I’ll be using them again.”

Review by
12/21/2017

“I was ecstatic. I had a couple of questions, and they took care of them. They did a good job with getting it done when said they would. They were delayed a little because of the weather, but they stayed and got it done. It amazed me when they got it done. They were out there for long hours to get it done in the cold weather. They were conscientious. They worked late into the evening to keep their word. They were very good. I had low expectations based on my previous experiences with other companies, but they were just the opposite. I was most satisfied with how polite they were. They were polite, considerate with moving our cars, moving their stuff out of the way quickly. They worked into the evening, and that amazed me with the amount of time in the cold weather. It impressed me a lot. One neighbor told me it looked nice. There was a crew of four, and I am sure the supervisor told them to stay until it was done. I wish all my experiences with contractors was as professional and pleasant as dealing with United Home Experts. Unfortunately, too many contractors are not as customer-conscious as United Home Experts, and that stood out to me. Now that it is complete, we are very happy with how it looks and with the experience. They were nice.”

Review by
12/21/2017

“Ratio of money spent to satisfaction with the experience did not match expectations. We definitely could have gone with a better deal elsewhere. Most parts besides the actual work were fine (estimate process, payment process). While I did have some issues with parts of the results, ultimately the team worked to correct any applicable issues (if they were issues that would not resolve themselves with time). Hard to say if some of my gripes are truly justified, so I'm not making the review public, but the United Home Experts team was the highest priced of my three options. I'd hoped that paying a premium price meant a premium experience, and maybe it could've been worse, but ultimately it felt like just another roofing company ended up doing the work. Perhaps with time that opinion changes.”

Review by
12/18/2017

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Review by
12/06/2017

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Review by
12/03/2017

“Very responsive to questions and concerns. United Home Experts didn't fall short of my expectations. The communication and how the product looked was satisfying.”

Review by
11/12/2017

“None”

Review by
11/09/2017

No review comments provided

Review by
11/09/2017

“The project manager was very unresponsive to me multiple times when I tried to get in touch with him with questions. There was a couple of things that I needed to get corrected. I had to have somebody track him down. He reached out to me after the job was completed by email. I told him how I wanted to pay the final bill, and he never responded. They ended up billing me the wrong way, I quickly called them to fix it. It was frustrating. Everyone else except the project manager was highly effective. Antonio ignored me. The people on-site did not speak English. Most of the people at my house I could not communicate with. When I initial made contact and was talking with Mike, he was very nice and professional. We were talking about the quality of the roofing insulation. Once the contract was fine, I asked for additional help in making sure I was making the right decision in solar installers and he seemed very dismissive and eventually disappeared. I do not feel like he lived up the quality business owner that I thought he was. My house looks beautiful. I love the work that they did. I am satisfied with the quality of work and the quality of the materials. The installation team did a great job.”

Review by
11/03/2017

“United Home Experts did a great job installing our siding. They were very professional. I would highly recommend them.”

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