A & A Services Home Improvement
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

A & A Services Home Improvement has received 4.9 out of 5 stars based on 143 customer surveys.
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15
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4th year as a Best Pick Call
"Since 1982, A & A Services has built its reputation on 100 percent customer satisfaction by installing the highest-quality products and providing service that is truly 'A Grade Above.' With most of our work coming from referrals and repeat customers, you can be assured that we are consistent, trustworthy, and true to our word."

Chris Zorzy | President
Company Information
Services Offered
A & A Services offers energy-efficient window and door installation services. The company provides window products, such as double-hung, casement, bay, and bow windows, and replaces patio, entry, and French doors.
Minimum Job
All window jobs require at least four windows.
Warranty
A & A Services offers a ten-year labor warranty on installations and honors manufacturers' lifetime warranties.
Company History
The company started in 1982.
Distinctions
A & A Services is a member of the National Association of Home Builders (NAHB), the Certified Contractors Network (CCN), and the North Shore and Salem Chambers of Commerce.
Additional Information
The company carries products by Sunrise, Therma-Tru, Harvey Building Products, ProVia, Andersen, and Marvin.
Areas Served
Andover, Beverly, Burlington, Danvers, Lynn, Marblehead, Peabody, Salem, Swampscott, Woburn
Address
115 North Street
Salem, MA 01970
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 101609, CS-057733

Compiled Score:

A & A Services Home Improvement has received 4.9 out of 5 stars based on 143 customer surveys.
5
127
4
15
3
0
2
1
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/05/2019

“I think because they responded so quickly and so professionally to the question that we had.”

Review by
03/05/2019

“I was very pleased with the service.”

Review by
03/05/2019

No review comments provided

Review by
02/26/2019

No review comments provided

Review by
02/26/2019

“A & A Services was great!”

Review by
02/23/2019

No review comments provided

Review by
02/22/2019

“Always adheres to the schedule (HUGE. Contractors are known to start the job and then disappear. This NEVER happens with A&A.) Also A&A always cleans up. This also is not the norm with contractors.”

Review by
02/22/2019

No review comments provided

Review by
02/21/2019

“I am completely satisfied. Ed is coming Monday to look at one of my windows. They are just good. The communication was the best.”

Review by
02/21/2019

No review comments provided

Review by
02/17/2019

No review comments provided

Review by
02/16/2019

No review comments provided

Review by
02/16/2019

“The whole work crew, did a great job working together to accomplish the job in a timely manner.”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“Ed was wonderful. The crews very professional and did exceptional work. Great customer service and follow Up!”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“Sean Luddy was very professional and helpful”

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

No review comments provided

Review by
02/15/2019

“I am very satisfied with A & A Service. I had them 3 times to do work because I know the work is done right.”

Review by
02/15/2019

“Sean Luddy was very helpful and insightful in estimating the project and explaining what was required.”

Review by
02/13/2019

“We are very satisfied with the quality of their work!”

Review by
02/13/2019

“They did exactly what was discussed.”

Review by
02/12/2019

No review comments provided

Review by
02/12/2019

“They did sliding doors several years back. Also did window replacement, and assisted putting the AC unit back in one of the windows and making sure it was secure.”

Review by
02/12/2019

“They were just very professional and quick. They cleaned up after themselves and they were very polite.”

Review by
02/12/2019

No review comments provided

Review by
02/11/2019

“I would like to recognize them all for their exceptional service, everyone was wonderful.”

Review by
02/11/2019

“Yes the supervisor on the job. I cannot remember his name right now my age is killing me lol. He went above and beyond. He checked everything to make sure it was ok. He came back the next day to make sure we were satisfied. Good man”

Review by
02/11/2019

“I have been using A & A Services for years. I am so grateful for all they have done.”

Review by
02/11/2019

“They met all of my expectations. They take great pride in the work that they do and they do an excellent job. That is why we keep going back to them.”

Review by
02/11/2019

“We love them! They are courteous and clean, we recommend the to everybody! They are great on follow-ups and have great customer service.”

Review by
02/11/2019

“We were satisfied with everything they did!”

Review by
02/11/2019

“Their work has always exceeded my expectations, so I have been very happy to recommend them to my neighbors and friends.”

Review by
02/11/2019

“They did a great job with the installment.”

Review by
02/11/2019

“Special ordering of exactly the millwork I wanted was greatly appreciated.”

Review by
02/09/2019

“We have always been pleased with every job A & A has done for us.”

Review by
02/09/2019

“All your employees were professional and did quality work on every project. I would call you first before anyone.”

Review by
02/09/2019

No review comments provided

Review by
02/09/2019

“All crews worked diligently.”

Review by
02/08/2019

No review comments provided

Review by
02/08/2019

No review comments provided

Review by
02/08/2019

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Review by
02/08/2019

No review comments provided

Review by
02/08/2019

“They did exactly what they said they would do and they were timely.”

Review by
02/08/2019

No review comments provided

Review by
02/08/2019

“Your work is amazingly thorough and reliable; couldn't ask for more.”

Review by
02/08/2019

“A&A met or exceeded our expectations on all areas.”

Review by
02/08/2019

No review comments provided

Review by
02/08/2019

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Review by
02/08/2019

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Review by
02/08/2019

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Review by
02/08/2019

“It was a blistering hot week when they did the install. We pulled out the window AC units on the day they were to install in those rooms. They crew cut pieces of molding to seat the AC units without damaging the sills and pieces to wedge the sash so we would not have to screw into the new windows to secure them and then they put the units back into the windows for us.”

Review by
02/08/2019

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“They fulfilled all my needs.”

Review by
04/02/2018

“It was a great experience.”

Review by
04/02/2018

“They were very good.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

“A & A Services were very professional, and well monitored by a supervisor. When he felt something needed a little bit more attention, he did the work himself. We really appreciated that.”

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
06/28/2017

“A & A Services did window and door work for me. It was a positive experience.”

Review by
06/28/2017

“I use A & A Services for everything. They’re very good, and I wouldn’t use anybody else. They’re professional and clean. They have done replacement windows for me. I’d give them an A++.”

Review by
06/28/2017

“They did some repair around windows for us, and they were absolutely excellent. They were very professional, the work was well done, and we were very pleased with them. I'd grade them as an A+.”

Review by
06/28/2017

“The salesman was a very nice guy, and I’ve been using them since. They’re very friendly. They sold me some screen doors, and since then, they have rescreened them. I’d give them an A.”

Review by
06/28/2017

“A & A Services was excellent. They came right away, and they did the job. They put in new storm doors and showed us how all the windows worked. They did a great job—A+.”

Review by
06/28/2017

“We'd used A & A Services before. They had great, quality work and good customer service, so we went back to them. They replaced windows, and they did an A+ job.”

Review by
06/28/2017

“They're knowledgeable, efficient, and clean. They've done several things; the last thing was repairing a windowsill that had fallen off on the outside. The workers are fine. I've been using them for about ten years. I'd give them an A.”

Review by
06/28/2017

“They were punctual. Technically, they were very competent, and they were good people to work with. We’ve had them before. They replaced some windows. I believe we found them through some good words that were passed on by some friends.”

Review by
06/28/2017

“I liked their personalities. They were all very efficient, they cleaned up, they were very friendly to talk to, and they knew what they were doing. They did some windows for me a little while ago. I would say they're an A.”

Review by
06/28/2017

“The work was done promptly and the way I wanted it, and everything was satisfactory. I had windows put in the family room. Everything was satisfactory—the communication, the work, and everything. I’d give them an A.”

Review by
06/28/2017

“I liked their efficiency, how fast they got it done, how neat they were, and that they followed up basically a few days after the job was done. That says a lot. They put in storm doors, and I would give them an A+.”

Review by
06/28/2017

“A & A Services does a good job. They replaced some windows. We chose them because we'd used them before. The customer service is good, and I’m happy with it. I would give them an excellent rating—they get an A.”

Review by
06/28/2017

“I like that I have access to everybody, from the people who answer the phones all the way up to the president of the company. I have used them for windows and roofing, and I would give them the highest grade.”

Review by
06/28/2017

“They’re professional. They did what they said they were going to do and charged what they said they were going to charge me. They replaced all my cellar windows, which had rotted through. I’d give them an A.”

Review by
06/28/2017

“I liked the promptness and the neat-appearing servicemen. It was very good. We had whole windows installed. The customer service was good. We used them because we'd used them before. I'd grade them an A.”

Review by
06/28/2017

“They did a good job. I had them do my gutters, and I had them do windows down at another house that I own. They did windows in this house too, and everything is satisfactory. It was great. From what I can remember, the gentleman was good. I'd give them an A, and I would use them again. I was supposed to have them come look at windows down at the other house, but then we had all that snow. Actually, I should have called the man who called me and left a message. I forgot to call him back to explain why I haven't gotten in touch with him. But I would definitely have them do work again because they did a good job. I'd give them an A+. They did a really good job, so I have no complaints at all.”

Review by
06/28/2017

“We use A & A Services all the time. I like that we get a good analysis and are told exactly what needs to be done. They had a good estimate, and everything was done the way that they said it would be done, on time and on budget. They did just about everything we needed to have done—shingles on the house, gutters—and the latest thing was an emergency. We had one of those ice dams this winter. I didn’t know who else to call, and they came right over and went up on the roof and took off the ice dam. They replaced windows in the basement and put a thing in the attic for air. I’d give them an A.”

Review by
06/28/2017

“Well, I've used them before, and that's why I used them again. They did all right. They had promised that there would be a rebate on insulation, and then they said they wouldn’t do it anymore, so I wasn't too happy about that. They replaced windows. The same thing happened with the windows. The window company went out of business, and they wouldn't honor the lifetime guarantee. It was the company that made the windows, but still. That was a sales pitch. The work was fine. I’ll give them an A- because I had that small issue. But as far as the work was concerned, they did very well.”

Review by
06/28/2017

“I've used A & A before. They're good. They give a fair price for the work they do. It's hard to find a good contractor, somebody you can depend on to give you a good deal. They repaired some siding for me, and they did some deck work. I had a deck that needed some repair. They'll do a small job and a big job, so that's what makes them a good company to deal with. They did some siding, that kind of stuff. I've used them for small things. They installed 13 windows in my house, which was a big job. It took just two days. I'd say they deserve an A+.”

Review by
06/28/2017

“They replaced a whole bunch of windows for us. I originally picked them actually because of the brand of windows that they carried. That was the particular brand that I was looking for. Then when I contacted them, they were very professional, came back with a very precise estimate, and gave me all the information I needed. They’re very responsive and professional. They came out, and they replaced about 20 windows on our second and third floor. They also had to do some lead paint remediation. I’d definitely give them an A.”

Review by
06/28/2017

“They put three storm windows up for me. They had to be custom made to fit the large, shaped windows, and they did a good job. They also did some roof work for me a couple years ago, and they did a very nice job. I'd give them an A+. They have a very good system. They send the specialist out, and he explains everything, looks over the problem, and tells you what the alternatives are. Then, they send the crew out to do the work, and they follow up afterward. I was very pleased with what they did.”

Review by
06/28/2017

“I had windows put in, and it was a very good experience. They were good workers. They cleaned up after everything was done, and the work was done very quickly and very neatly. I had no problem with them. They put all new windows in my house. My next-door neighbor had just moved in, and they had replacement windows put in. I went over and talked to the workman. I was very impressed with him, so I had the worker call the sales rep. I’d give them an A+.”

Review by
06/28/2017

“They came out on time for the diagnostic, and it was done pretty quickly when they came out to actually do it. They recommended a good window, so I would say overall it was a good experience. I'd grade them as an A-. The only thing I would say is that the day that they came out, they didn't give us much notice to let us know when the window person was going to come out. They could improve by giving a bit more notice of when that's going to happen.”

Review by
06/28/2017

“They were great. The first guy that came through made sure everything was explained before they wrote up a contract. He explained how the company started, and it was nice. Then, all the guys that came were friendly, quick, and clean, and they made the experience a lot easier. They did four basement windows. As for why I chose them, I remember their price seemed good. It was an easier experience. I'd give them an A+.”

Review by
06/28/2017

“They were neat, clean, and did what they said they were going to do. They repaired some windows. He did a lot of stuff for me. It's a good company—good work. He didn't do gutter work this time, but he's done it previously. I've been using A & A for eight or ten years. I found out about them through word of mouth from other people who had good experiences with them. I'd give them an A.”

Review by
06/28/2017

“A & A Services has always done a first-class job. They’re very professional and courteous, they explain things very well, and I know what they’re going to do before they do it. They’ve done so much work over the years. A window had some condensation in it, so they replaced the glass. I originally had them to do replacement windows, and they did such a good job. They’re A+.”

Review by
06/28/2017

“They were prompt, and when I called to make an appointment, they were very accommodating. I think it was a door. I had to have a door replaced. They seemed to be personally interested, and I liked that a lot. There was also good follow-up. I had used them before, several years before, and I think they were recommended to me by word of mouth. I would give them an A.”

Review by
06/28/2017

“I've always had a positive experience with them. They are ethical, conscientious, and thorough. The last work was new windows or replacement windows. I chose them because I liked the product they offered, I had done work with them before, and they were not willing to compromise on a lead paint requirement even though it cost me more money. I'd give them an A.”

Review by
06/28/2017

“They did window work for me. I’m waiting for them to come back. I had them out here this winter about roofing and leak issues. I have not heard from them since. They were quick. They replaced a whole house full of windows in a day, and they’re very professional. They did 17 windows in a day, which was pretty much every window in my house. I’d give them an A.”

Review by
06/28/2017

“A & A Services is wonderful. They always use quality equipment, and they clean up very well. They do a really nice job and stand by their product. They installed four new windows, and they did a roof and gutter work for us. They’re a very good company. I’d have to give them an A+ because they’ve always been really good. I highly recommend them.”

Review by
06/28/2017

“Sean was my contact person. He's very personable, very careful with his measuring, up front about what everything will cost and how long it will take to install and get the windows, and easy to reach. He calls back quickly. There was no problem with the crew that put up the windows—they did a great job. I'd give them an A.”

Review by
06/28/2017

“A & A Services did everything they said they were going to do, and they did it well. They went above and beyond, and I thought it was a fantastic experience. They replaced two sets of custom deck doors and three windows. It was a challenging installation, and they did a great job. They get an A—they were excellent.”

Review by
06/28/2017

“They did a great job. They put on a storm door, and I think they did some roof work. I chose them because I'd done business with them before, and they were good. The customer service was good. They were helpful and got things done quickly. I'd say they deserve an A. They're good; I have nothing to complain about.”

Review by
06/28/2017

“We used them about a year ago, I guess. They did a good job. They did a relatively small job, some basement windows. The guy came over, was friendly, and provided a reasonable estimate and good information. They did a clean job, and it was a good experience. They replaced two basement windows. I'd give them an A.”

Review by
06/28/2017

“They were efficient and professional. They've done windows, and they fixed a leak that was caused by a former roofer making a mistake in putting the roof on. I’ve been using them for five years or so, and they’re very reliable. I just called them to come out again next week. I’d give them an A.”

Review by
06/28/2017

“They were really good workers, they just stuck to their job, and the work always came up very well. I never had any complaints. I had all new windows installed and a lot of insulation done which has really saved me a lot of money on heating. I'd give them an A.”

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