A & A Services Home Improvement
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 248 Surveys
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Compiled Score: star star star star star
A & A Services Home Improvement has received 5 out of 5 stars (A-rating) based on 248 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Since 1982, A & A Services has built its reputation on 100 percent customer satisfaction by installing the highest-quality products and providing service that is truly 'A Grade Above.' With most of our work coming from referrals and repeat customers, you can be assured that we are consistent, trustworthy, and true to our word."

Chris Zorzy | President
Company Information
Services Offered
A & A Services offers energy-efficient window and door installation services. The company provides window products, such as double-hung, casement, bay, and bow windows, and replaces patio, entry, and French doors.
Minimum Job
All window jobs require at least four windows.
Warranty
A & A Services offers a ten-year labor warranty on installations and honors manufacturers' lifetime warranties.
Company History
The company was started in 1982.
Distinctions
A & A Services is a member of the National Association of Home Builders (NAHB), the Certified Contractors Network (CCN), and the North Shore and Salem Chambers of Commerce.
Additional Information
The company carries products by Sunrise, Therma-Tru, Harvey Building Products, ProVia, Andersen, and Marvin.
Licenses
HIC 101609, CS-057733
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“It was a great experience.”

“A & A Services were very professional, and well monitored by a supervisor. When he felt something needed a little bit more attention, he did the work himself. We really appreciated that.”

“They fulfilled all my needs.”

“They were very good.”

“A & A did door replacement work. They're definitely A+. I feel so fortunate to have access to them. The work they do and their quality are excellent. They do everything I could possibly want in a job, and they do it even better than my best expectations.”

“It was very positive. The doors are all working properly. The people are nice and very professional. I can't say enough about A & A Services. They're an A+ company.”

“Everything was perfect. They were excellent to deal with. It was window work. They're very good. I'd give them an A.”

“A & A replaced seven windows. They get an A+.”

“They installed new windows. They're friendly people, they got the job done really fast, and they were clean. The work was great. They did a really good job. I'd give them an A.”

“I'd grade their work A+. They were right on time. They did a great job. They did windows, and they also hung some gutters to prevent the leaves from clogging the gutters.”

“I don't have any problems. It was window work. I would say it's an A. It was very good. It was very professional work.”

“They were great. It was door work they did for me. I had no complaints, and I would use them again.”

“It was for windows. I'll grade it an A overall.”

“They put in a new window. I'd give them an A+. They're good. They were awesome.”

“They put in doors and a mailbox. I'd give them an A+.”

“They put a French storm door on. It was very positive. I'd give them an A+. I'm going to use them again.”

“They installed some windows. They did everything pretty well. In fact, they did me a favor and bought me a new handheld for a hand-crank window. They just replaced three windows on the seventh floor. They were an A. They were professional. They were quick. They were clean. They were no problem.”

“It was definitely a positive job. They just installed a window and a door. I'd give them an A.”

“They seemed to be pretty good. I noticed the back door, when they were doing it, it was open just a pinch at the bottom. I don't know why. That's the storm door. They fixed it, too, but I don't know what happened. They did a pretty good job, so I can't complain. I think I'd give them an A because they have done good work. They just come back to fix a few little things for me. They're good.”

“They did a good job. I had them do my gutters, and I had them do windows down at another house that I own. They did windows in this house too, and everything is satisfactory. It was great. From what I can remember, the gentleman was good. I'd give them an A, and I would use them again. I was supposed to have them come look at windows down at the other house, but then we had all that snow. Actually, I should have called the man who called me and left a message. I forgot to call him back to explain why I haven't gotten in touch with him. But I would definitely have them do work again because they did a good job. I'd give them an A+. They did a really good job, so I have no complaints at all.”

“They were neat, clean, and did what they said they were going to do. They repaired some windows. He did a lot of stuff for me. It's a good company—good work. He didn't do gutter work this time, but he's done it previously. I've been using A & A for eight or ten years. I found out about them through word of mouth from other people who had good experiences with them. I'd give them an A.”

“They're professional. They did what they said they were going to do and charged what they said they were going to charge me. They replaced all my cellar windows, which had rotted through. I'd give them an A.”

“The salesman was a very nice guy, and I've been using them since. They're very friendly. They sold me some screen doors, and since then, they have rescreened them. I'd give them an A.”

“A & A Services did window and door work for me. It was a positive experience.”

“They were prompt, and when I called to make an appointment, they were very accommodating. I think it was a door. I had to have a door replaced. They seemed to be personally interested, and I liked that a lot. There was also good follow-up. I had used them before, several years before, and I think they were recommended to me by word of mouth. I would give them an A.”

“They're knowledgeable, efficient, and clean. They've done several things; the last thing was repairing a windowsill that had fallen off on the outside. The workers are fine. I've been using them for about ten years. I'd give them an A.”

“They replaced a whole bunch of windows for us. I originally picked them actually because of the brand of windows that they carried. That was the particular brand that I was looking for. Then when I contacted them, they were very professional, came back with a very precise estimate, and gave me all the information I needed. They're very responsive and professional. They came out, and they replaced about 20 windows on our second and third floor. They also had to do some lead paint remediation. I'd definitely give them an A.”

“I liked the promptness and the neat-appearing servicemen. It was very good. We had whole windows installed. The customer service was good. We used them because we'd used them before. I'd grade them an A.”

“They were punctual. Technically, they were very competent, and they were good people to work with. We've had them before. They replaced some windows. I believe we found them through some good words that were passed on by some friends.”

“They came out on time for the diagnostic, and it was done pretty quickly when they came out to actually do it. They recommended a good window, so I would say overall it was a good experience. I'd grade them as an A-. The only thing I would say is that the day that they came out, they didn't give us much notice to let us know when the window person was going to come out. They could improve by giving a bit more notice of when that's going to happen.”

“They were really good workers, they just stuck to their job, and the work always came up very well. I never had any complaints. I had all new windows installed and a lot of insulation done which has really saved me a lot of money on heating. I'd give them an A.”

“Sean was my contact person. He's very personable, very careful with his measuring, up front about what everything will cost and how long it will take to install and get the windows, and easy to reach. He calls back quickly. There was no problem with the crew that put up the windows—they did a great job. I'd give them an A.”

“I use A & A Services for everything. They're very good, and I wouldn't use anybody else. They're professional and clean. They have done replacement windows for me. I'd give them an A++.”

“A & A Services has always done a first-class job. They're very professional and courteous, they explain things very well, and I know what they're going to do before they do it. They've done so much work over the years. A window had some condensation in it, so they replaced the glass. I originally had them to do replacement windows, and they did such a good job. They're A+.”

“A & A Services did everything they said they were going to do, and they did it well. They went above and beyond, and I thought it was a fantastic experience. They replaced two sets of custom deck doors and three windows. It was a challenging installation, and they did a great job. They get an A—they were excellent.”

“I had windows put in, and it was a very good experience. They were good workers. They cleaned up after everything was done, and the work was done very quickly and very neatly. I had no problem with them. They put all new windows in my house. My next-door neighbor had just moved in, and they had replacement windows put in. I went over and talked to the workman. I was very impressed with him, so I had the worker call the sales rep. I'd give them an A+.”

“A & A Services was excellent. They came right away, and they did the job. They put in new storm doors and showed us how all the windows worked. They did a great job—A+.”

“They did some repair around windows for us, and they were absolutely excellent. They were very professional, the work was well done, and we were very pleased with them. I'd grade them as an A+.”

“A & A Services does a good job. They replaced some windows. We chose them because we'd used them before. The customer service is good, and I'm happy with it. I would give them an excellent rating—they get an A.”

“They put three storm windows up for me. They had to be custom made to fit the large, shaped windows, and they did a good job. They also did some roof work for me a couple years ago, and they did a very nice job. I'd give them an A+. They have a very good system. They send the specialist out, and he explains everything, looks over the problem, and tells you what the alternatives are. Then, they send the crew out to do the work, and they follow up afterward. I was very pleased with what they did.”

“I liked their efficiency, how fast they got it done, how neat they were, and that they followed up basically a few days after the job was done. That says a lot. They put in storm doors, and I would give them an A+.”

“We'd used A & A Services before. They had great, quality work and good customer service, so we went back to them. They replaced windows, and they did an A+ job.”

“They did a great job. They put on a storm door, and I think they did some roof work. I chose them because I'd done business with them before, and they were good. The customer service was good. They were helpful and got things done quickly. I'd say they deserve an A. They're good; I have nothing to complain about.”

“I liked their personalities. They were all very efficient, they cleaned up, they were very friendly to talk to, and they knew what they were doing. They did some windows for me a little while ago. I would say they're an A.”

“The work was done promptly and the way I wanted it, and everything was satisfactory. I had windows put in the family room. Everything was satisfactory—the communication, the work, and everything. I'd give them an A.”