A & A Services Home Improvement
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

A & A Services Home Improvement has received 4.9 out of 5 stars based on 88 customer surveys.
5
80
4
8
3
0
2
0
1
0
3rd year as a Best Pick Call
"Since 1982, A & A Services has built its reputation on 100 percent customer satisfaction by installing the highest-quality products and providing service that is truly 'A Grade Above.' With most of our work coming from referrals and repeat customers, you can be assured that we are consistent, trustworthy, and true to our word."

Chris Zorzy | President
Company Information
Services Offered
A & A Services offers energy-efficient window and door installation services. The company provides window products, such as double-hung, casement, bay, and bow windows, and replaces patio, entry, and French doors.
Minimum Job
All window jobs require at least four windows.
Warranty
A & A Services offers a ten-year labor warranty on installations and honors manufacturers' lifetime warranties.
Company History
The company was started in 1982.
Distinctions
A & A Services is a member of the National Association of Home Builders (NAHB), the Certified Contractors Network (CCN), and the North Shore and Salem Chambers of Commerce.
Additional Information
The company carries products by Sunrise, Therma-Tru, Harvey Building Products, ProVia, Andersen, and Marvin.
Licenses
HIC 101609, CS-057733
Areas Served
Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn

Compiled Score:

A & A Services Home Improvement has received 4.9 out of 5 stars based on 88 customer surveys.
5
80
4
8
3
0
2
0
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
04/02/2018

“A & A Services were very professional, and well monitored by a supervisor. When he felt something needed a little bit more attention, he did the work himself. We really appreciated that.”

Review by
04/02/2018

“They fulfilled all my needs.”

Review by
04/02/2018

“It was a great experience.”

Review by
04/02/2018

“They were very good.”

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
04/02/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
06/28/2017

“A & A Services did window and door work for me. It was a positive experience.”

Review by
06/28/2017

“I use A & A Services for everything. They’re very good, and I wouldn’t use anybody else. They’re professional and clean. They have done replacement windows for me. I’d give them an A++.”

Review by
06/28/2017

“They did some repair around windows for us, and they were absolutely excellent. They were very professional, the work was well done, and we were very pleased with them. I'd grade them as an A+.”

Review by
06/28/2017

“The salesman was a very nice guy, and I’ve been using them since. They’re very friendly. They sold me some screen doors, and since then, they have rescreened them. I’d give them an A.”

Review by
06/28/2017

“A & A Services was excellent. They came right away, and they did the job. They put in new storm doors and showed us how all the windows worked. They did a great job—A+.”

Review by
06/28/2017

“We'd used A & A Services before. They had great, quality work and good customer service, so we went back to them. They replaced windows, and they did an A+ job.”

Review by
06/28/2017

“They were really good workers, they just stuck to their job, and the work always came up very well. I never had any complaints. I had all new windows installed and a lot of insulation done which has really saved me a lot of money on heating. I'd give them an A.”

Review by
06/28/2017

“When they did the work, they were careful about the property in the house. They, for the most part, did what they said they were going to do. I had a couple of things done. One, they put in new windows, and they did some insulation. I'd give them a B+.”

Review by
06/28/2017

“They're knowledgeable, efficient, and clean. They've done several things; the last thing was repairing a windowsill that had fallen off on the outside. The workers are fine. I've been using them for about ten years. I'd give them an A.”

Review by
06/28/2017

“They were punctual. Technically, they were very competent, and they were good people to work with. We’ve had them before. They replaced some windows. I believe we found them through some good words that were passed on by some friends.”

Review by
06/28/2017

“I liked their personalities. They were all very efficient, they cleaned up, they were very friendly to talk to, and they knew what they were doing. They did some windows for me a little while ago. I would say they're an A.”

Review by
06/28/2017

“They came in, did what they were supposed to do and got done. They've replaced windows. I chose them just because I have used them before. I'd give them a B. I wasn't there, so I can't tell you how the gentleman was.”

Review by
06/28/2017

“The work was done promptly and the way I wanted it, and everything was satisfactory. I had windows put in the family room. Everything was satisfactory—the communication, the work, and everything. I’d give them an A.”

Review by
06/28/2017

“I liked their efficiency, how fast they got it done, how neat they were, and that they followed up basically a few days after the job was done. That says a lot. They put in storm doors, and I would give them an A+.”

Review by
06/28/2017

“A & A Services does a good job. They replaced some windows. We chose them because we'd used them before. The customer service is good, and I’m happy with it. I would give them an excellent rating—they get an A.”

Review by
06/28/2017

“I like that I have access to everybody, from the people who answer the phones all the way up to the president of the company. I have used them for windows and roofing, and I would give them the highest grade.”

Review by
06/28/2017

“They’re professional. They did what they said they were going to do and charged what they said they were going to charge me. They replaced all my cellar windows, which had rotted through. I’d give them an A.”

Review by
06/28/2017

“I liked the promptness and the neat-appearing servicemen. It was very good. We had whole windows installed. The customer service was good. We used them because we'd used them before. I'd grade them an A.”

Review by
06/28/2017

“They did a good job. I had them do my gutters, and I had them do windows down at another house that I own. They did windows in this house too, and everything is satisfactory. It was great. From what I can remember, the gentleman was good. I'd give them an A, and I would use them again. I was supposed to have them come look at windows down at the other house, but then we had all that snow. Actually, I should have called the man who called me and left a message. I forgot to call him back to explain why I haven't gotten in touch with him. But I would definitely have them do work again because they did a good job. I'd give them an A+. They did a really good job, so I have no complaints at all.”

Review by
06/28/2017

“It was good service. I had the windows installed, and basically the people I dealt with were very easy to deal with. There were no issues. It appeared to be good workmanship. I ran into an issue a couple years later, and they came back and took care of it no problem. I'm pretty happy. I had two windows installed and a slider to a balcony. It was brand-new windows put in, and it was a condo. I found out about A&A through the realtor that I was dealing with. I guess the only issue I had with them was that the price seemed pretty high for the work that was done. Beyond that, I thought it was pretty good. It's been pretty good service. I'd do a B+.”

Review by
06/28/2017

“We use A & A Services all the time. I like that we get a good analysis and are told exactly what needs to be done. They had a good estimate, and everything was done the way that they said it would be done, on time and on budget. They did just about everything we needed to have done—shingles on the house, gutters—and the latest thing was an emergency. We had one of those ice dams this winter. I didn’t know who else to call, and they came right over and went up on the roof and took off the ice dam. They replaced windows in the basement and put a thing in the attic for air. I’d give them an A.”

Review by
06/28/2017

“Well, I've used them before, and that's why I used them again. They did all right. They had promised that there would be a rebate on insulation, and then they said they wouldn’t do it anymore, so I wasn't too happy about that. They replaced windows. The same thing happened with the windows. The window company went out of business, and they wouldn't honor the lifetime guarantee. It was the company that made the windows, but still. That was a sales pitch. The work was fine. I’ll give them an A- because I had that small issue. But as far as the work was concerned, they did very well.”

Review by
06/28/2017

“I've used A & A before. They're good. They give a fair price for the work they do. It's hard to find a good contractor, somebody you can depend on to give you a good deal. They repaired some siding for me, and they did some deck work. I had a deck that needed some repair. They'll do a small job and a big job, so that's what makes them a good company to deal with. They did some siding, that kind of stuff. I've used them for small things. They installed 13 windows in my house, which was a big job. It took just two days. I'd say they deserve an A+.”

Review by
06/28/2017

“They replaced a whole bunch of windows for us. I originally picked them actually because of the brand of windows that they carried. That was the particular brand that I was looking for. Then when I contacted them, they were very professional, came back with a very precise estimate, and gave me all the information I needed. They’re very responsive and professional. They came out, and they replaced about 20 windows on our second and third floor. They also had to do some lead paint remediation. I’d definitely give them an A.”

Review by
06/28/2017

“Well they did a good job, but it's something I expected from them because I paid them a very good price for the work, so when you pay that kind of money, I expect good workmanship and they did a good job. They replaced an interior door, an exterior door and what they did good was they paid attention to what I was concerned about and that was the water leaking and getting in above the door, so they sealed it up pretty good, the door trim, things like that. They're good with detail. I'd give them a B.”

Review by
06/28/2017

“They put three storm windows up for me. They had to be custom made to fit the large, shaped windows, and they did a good job. They also did some roof work for me a couple years ago, and they did a very nice job. I'd give them an A+. They have a very good system. They send the specialist out, and he explains everything, looks over the problem, and tells you what the alternatives are. Then, they send the crew out to do the work, and they follow up afterward. I was very pleased with what they did.”

Review by
06/28/2017

“I had windows put in, and it was a very good experience. They were good workers. They cleaned up after everything was done, and the work was done very quickly and very neatly. I had no problem with them. They put all new windows in my house. My next-door neighbor had just moved in, and they had replacement windows put in. I went over and talked to the workman. I was very impressed with him, so I had the worker call the sales rep. I’d give them an A+.”

Review by
06/28/2017

“They came out on time for the diagnostic, and it was done pretty quickly when they came out to actually do it. They recommended a good window, so I would say overall it was a good experience. I'd grade them as an A-. The only thing I would say is that the day that they came out, they didn't give us much notice to let us know when the window person was going to come out. They could improve by giving a bit more notice of when that's going to happen.”

Review by
06/28/2017

“They were neat, clean, and did what they said they were going to do. They repaired some windows. He did a lot of stuff for me. It's a good company—good work. He didn't do gutter work this time, but he's done it previously. I've been using A & A for eight or ten years. I found out about them through word of mouth from other people who had good experiences with them. I'd give them an A.”

Review by
06/28/2017

“It was very expensive, but I think that the work that they did, if it's what I'm thinking of, was very positive. I think they put in a few storm windows in our bedroom and I think one storm door somewhere. They all turned out well, but cost a lot. I think my wife chose them, I have no idea why. Because of price, it lowers it to about a B, but I would say the work itself was well done.”

Review by
06/28/2017

“They were on time and pretty much finished the job the way I expected. They put in two windows. I chose them over a couple companies. At the time they were available to do the job. It was kind of like a quick thing. I didn't do a lot of planning with it. They came over and they were able to do the job as soon as possible and had the product available. I'd probably give them a B.”

Review by
06/28/2017

“A & A Services has always done a first-class job. They’re very professional and courteous, they explain things very well, and I know what they’re going to do before they do it. They’ve done so much work over the years. A window had some condensation in it, so they replaced the glass. I originally had them to do replacement windows, and they did such a good job. They’re A+.”

Review by
06/28/2017

“They were prompt, and when I called to make an appointment, they were very accommodating. I think it was a door. I had to have a door replaced. They seemed to be personally interested, and I liked that a lot. There was also good follow-up. I had used them before, several years before, and I think they were recommended to me by word of mouth. I would give them an A.”

Review by
06/28/2017

“I've always had a positive experience with them. They are ethical, conscientious, and thorough. The last work was new windows or replacement windows. I chose them because I liked the product they offered, I had done work with them before, and they were not willing to compromise on a lead paint requirement even though it cost me more money. I'd give them an A.”

Review by
06/28/2017

“They did window work for me. I’m waiting for them to come back. I had them out here this winter about roofing and leak issues. I have not heard from them since. They were quick. They replaced a whole house full of windows in a day, and they’re very professional. They did 17 windows in a day, which was pretty much every window in my house. I’d give them an A.”

Review by
06/28/2017

“A & A Services is wonderful. They always use quality equipment, and they clean up very well. They do a really nice job and stand by their product. They installed four new windows, and they did a roof and gutter work for us. They’re a very good company. I’d have to give them an A+ because they’ve always been really good. I highly recommend them.”

Review by
06/28/2017

“Sean was my contact person. He's very personable, very careful with his measuring, up front about what everything will cost and how long it will take to install and get the windows, and easy to reach. He calls back quickly. There was no problem with the crew that put up the windows—they did a great job. I'd give them an A.”

Review by
06/28/2017

“A & A Services did everything they said they were going to do, and they did it well. They went above and beyond, and I thought it was a fantastic experience. They replaced two sets of custom deck doors and three windows. It was a challenging installation, and they did a great job. They get an A—they were excellent.”

Review by
06/28/2017

“They did a great job. They put on a storm door, and I think they did some roof work. I chose them because I'd done business with them before, and they were good. The customer service was good. They were helpful and got things done quickly. I'd say they deserve an A. They're good; I have nothing to complain about.”

Review by
06/28/2017

“We used them about a year ago, I guess. They did a good job. They did a relatively small job, some basement windows. The guy came over, was friendly, and provided a reasonable estimate and good information. They did a clean job, and it was a good experience. They replaced two basement windows. I'd give them an A.”

Review by
06/28/2017

“They were great. The first guy that came through made sure everything was explained before they wrote up a contract. He explained how the company started, and it was nice. Then, all the guys that came were friendly, quick, and clean, and they made the experience a lot easier. They did four basement windows. As for why I chose them, I remember their price seemed good. It was an easier experience. I'd give them an A+.”

Review by
06/28/2017

“They were efficient and professional. They've done windows, and they fixed a leak that was caused by a former roofer making a mistake in putting the roof on. I’ve been using them for five years or so, and they’re very reliable. I just called them to come out again next week. I’d give them an A.”

Review by
03/15/2017

“I live in a condominium, so I didn't deal with them personally. It comes out of our condominium fee.”

Review by
03/14/2017

“They came when they said they would, and they finished the job when they said they would. They did window replacements. Overall, I'd give them an A for the experience.”

Review by
03/14/2017

“They did the work that they said they were going to do. They did some replacement of a window and the trim on the inside and outside. I'd give them an A. Their customer service was fine. I think they were fine.”

Review by
03/13/2017

“I liked that when they put our windows in, you wouldn't have even known that they were here. They were very professional and very polite, and there was not any kind of mess when they left. I'd give them an A+.”

Review by
03/13/2017

“Everything was A+ with them. They've done several things for me. They replaced some of the vinyl on my peaks of my house. They replaced some cardboards on the outside of my house. They shored up my window that it was attached to. They’ve done a large amount of work for me, and I've always been more than pleased.”

Review by
02/16/2017

“They installed some windows. They did everything pretty well. In fact, they did me a favor and bought me a new handheld for a hand-crank window. They just replaced three windows on the seventh floor. They were an A. They were professional. They were quick. They were clean. They were no problem.”

Review by
02/16/2017

“They seemed to be pretty good. I noticed the back door, when they were doing it, it was open just a pinch at the bottom. I don't know why. That's the storm door. They fixed it, too, but I don't know what happened. They did a pretty good job, so I can't complain. I think I'd give them an A because they have done good work. They just come back to fix a few little things for me. They're good.”

Review by
02/16/2017

“It was definitely a positive job. They just installed a window and a door. I'd give them an A.”

Review by
02/16/2017

“They put in a new window. I'd give them an A+. They're good. They were awesome.”

Review by
02/16/2017

“They put a French storm door on. It was very positive. I'd give them an A+. I'm going to use them again.”

Review by
02/16/2017

“They put in doors and a mailbox. I'd give them an A+.”

Review by
10/05/2016

“It was window work. They were very good. I'd give them an A. The only negative thing I'd say is they're a little expensive. Everything was perfect, excellent, excellent to deal with. I'd recommend them.”

Review by
09/27/2016

“I've been happy with them.”

Review by
09/14/2016

“A & A was excellent and thorough from getting the approvals from the town to cleaning up after they finished the job. They were communicative. They started work on time and finished when they said they would. An excellent experience.”

Review by
09/14/2016

“When our 100+ year old house needs work, we call A & A first. If their crews can do the job, they get the contract. No questions asked. They've done four different jobs: repaired the stucco and repainted the house exterior; built a new entry porch; repaired an enclosed side porch; custom built a street-level entry to our basement. The result is increased house value and our certainty that the jobs were done well. Of course, we'll call again when we need work done.”

Review by
09/13/2016

“I’d grade it an A. We had our gutters and door removed and some shingles and a new front entrance door put in.”

Review by
09/13/2016

“It was very good work. It was roofing and a door replacement. I’d grade it very excellent overall—A++. I do recommend them all the time.”

Review by
09/13/2016

“They were great. It was door work they did for me. I had no complaints, and I would use them again.”

Review by
09/13/2016

“It was for windows. I’ll grade it an A overall.”

Review by
09/07/2016

“I don't have any problems. It was window work. I would say it's an A. It was very good. It was very professional work.”

Review by
09/07/2016

“They replaced seven windows. They come when they say they're going to come. They finish when they say they're going to finish. They clean up, and the work looks fine. I'd grade it A+.”

Review by
09/07/2016

“They're good. They're fine. They put in a new storm door. The workmanship was good. I thought it was a good price. I'd grade it a B+. The door didn't, initially it didn't fit exactly right. They had to come back and adjust it.”

Review by
09/07/2016

“A & A installed new windows, replacing the old ones. They’re friendly people, and they got the job done really fast, clean, and the work was great. They did a really good job. I would say they’re an A.”

Review by
09/07/2016

“They did some work on the exterior of my house. There was one window replaced but then there was a whole host of, there was some siding replaced, they replaced the trim on my window, they covered all the trim on my windows outside with vinyl so it was a whole laundry list of things. I mean I was pleased with the work that they did. They were, we did have to wait awhile. We paid them in December. They didn't come until the beginning of April so I was a little displeased about the timing that it took but some of that is weather dependent which I get, but they were professional and they did a good job. They cleaned up every day which I appreciated. I'm not a contractor so it's hard to give specifics on the work but we were happy with it. I would say a B+. The quality was very good. My only issue was with the time it took, so I would rate that a B+.”

Review by
09/07/2016

“They did gutters, and they replaced two patio doors. We've used them four or five times. They did a window replacement for us. They did a handrail to our basement. They did a new front door, molding, and stairs. They're incredibly professional. The person that comes out to give the price, I guess you could call him the salesman; I had a question about the bathroom window, and I wasn't sure if I liked it, and the owner came out the next day, called me that night, and it wasn't a big deal. I just said, you know, I'm not sure about this window. I got a call back about an hour later. He said, let me swing by tomorrow, and he was so knowledgeable and explained what I needed to know. And he said, ‘you know what? If you're not happy with it, it’s not a problem. We'll change it to whatever you want.’ He was very accommodating. When they come and do work, and you get home from work, you don't even know they've ever been there. There is nothing out of place. I'd grade it an A+. They were unbelievable. I recommend them all the time, and several friends have taken me up on it. Their price was right also. Everything about them is just top-shelf—very classy people.”

Review by
09/07/2016

“It was a very positive experience. The doors are all working properly. Everything is in place. The people are nice. The people that worked on the doors are very professional. They did their jobs, and they're polite enough. They were courteous enough. I can't say enough about the place. I would recommend them to my friends and relatives. I'd grade it A+.”

Review by
03/08/2016

“They did good work, they were very clean and did the work that they promised at the price they promised. They did two jobs for me, one was the gutters and the other was replacement windows. They always answer my calls and get back to me in a timely manner. I would grade them an A.”

Review by
03/08/2016

“They were really excellent, I had a whole bunch of windows replaced and they sent somebody out who explained to me exactly how they were going to do it. And was concerned about the historical stage of the house. I wanted everything to look as much of the original as possible. He explained in great detail how that was going to work, and they wrote up a contract and gave me a fixed price and no surprises. They came out and did the work, were very neat cleaned up after themselves every single day, I couldn't have been happier, I was surprised and relieved. They replaces a lot of windows and quite a bit of roofing work, I had issues with the roof that I didn't notice. the shingles were pulling away from the house and that was going to be a big problem and they pointed it out. They did an excellent job, I really felt like they were solving my problem in a professional way. A little bit of siding, in the process of replacing some of the windows they had to do some residing with shingles. they determine that the shingles on the house that are on the house are different that are available so they had to do some extra work to make sure they matched up. They saw the issue and explained and adapted the shingles. I would grade them an A.”

Review by
03/08/2016

“I liked their selection, their service. Everything was good. They did doors. I've used them before. I'm a satisfied customer. I'd give them an A.”

Review by
02/18/2016

“They're very clean, neat, they come with a vacuum cleaner. They're very efficient, professional. They put in windows and they put in attic stairs. I saw them around town. I'll give them an A.”

Review by
02/18/2016

“That was a couple years back. I liked the work in general and the people that did the work were friendly. They did two window installations. The customer service was great. I actually heard about them from a former employee. I'd give them an A.”

Review by
02/18/2016

“They did a window and also a sliding glass door and I didn't have any trouble and they seem to know what they're doing. The only thing I might say is they're expensive, but if you want the best, you can get it from them. I would give them an A or an A+.”

Review by
02/18/2016

“They did our siding and they're phenomenal. Absolutely from start to finish it was positive. When we called them and they came out, it was recommended to us by someone and they came out, Shawn came out to do an estimate and instead of doing just a quick run through, he spent hours here walking around the home, answering any question I could've even come up with before I came up with it and I'm very particular. I would've normally had a lot of questions. He wrote it all up, he took the time to answer our questions. He's fantastic with follow up. So then we scheduled it and as soon as they had a break in the weather, they came and they started working on it. It was a two man crew plus the foreman who would come, Shawn, would come and check on them and it was amazing, like he would come everyday and kind of say, it's a white house, you need to make sure the hand prints are off of it, you need to clean up your mess, you need to make sure everything, all the details were done. He built me boxes for like my plant hangers, for my lights, he built a special box. It just was an absolutely great experience. Every time we've called, asked questions or we needed help with our screen door, he's just been great. I believe I heard about them from a referral, pretty sure he was referred to us by a former customer or I might've heard from another contractor. It was definitely a referral. I'd give them an A+, no question about it. He was probably the best customer service people. He also came at time where we were having a lot of work done on the inside of our home and I had the complete absolute opposite experience with that. So he just was amazing. They were great. They were absolutely great. They were really really great.”

Review by
02/18/2016

“They're excellent. They were fairly priced and they were efficient and they came back afterward to check on the work. Periodically they keep in touch in case there's anything in addition I'd like to have them do. They changed my sun porch from the one my parents had put on the house, so the jalousie windows with weathering no longer closed tightly in the winter and didn't keep out the rain even in the summertime, so anyway, they changed jalousie windows and put in proper casements and pretty much made it into a three season room that makes the house almost double in size during all those summer visitors. I found them because I saw their building in my area. I went in and some of the various plans and things that they've done for other people, called up a few of those other people and got good recommendation. I've known about them for more than 10-15 years. I'd give them an A.”

Review by
02/18/2016

“There was actually nothing not to like. They did the exterior storm windows for me last April and first of all the sales person that came in explained it very clearly, made recommendations for the best type. I have very unusual windows. I live in a historic district what had been a school house that was converted to condos, so my windows are nine feet tall by about four feet wide, so these are unusually large windows and he was able to explain how the storm windows would work, which I needed desperately because lots of heat was escaping. They were terrific in terms of he came and measured, measured correctly. They set a date, they were here on the date and they finished it on time. They were fine. There was no problem. I was thrilled. I would give them an A+.”

Review by
02/18/2016

“They've done it but I don't need anything more done this year. They've been very helpful. They also put in a new kitchen window for me, one of those country kitchen windows and it has been wonderful. I would recommend them to anyone. They did installation. I really don't remember how I heard about them because the first thing they did for me was the kitchen window and that was quite a few years back. I'd give them an A.”

Review by
02/18/2016

“They followed through, worked the expectations before, during and after. We had some window work done. We had painting in the past as well, just general carpentry. I chose them from existing relationships and the involvement in the community. I'd give them a solid A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: