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“They always arrive on time”

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“Window Nation was awful from the very beginning, from sales to after the installations. We are still missing pieces. No one responds to emails or callbacks. There is no communication at all.”

“Alex was amazing. He was very knowledgeable and helpful in choosing the best windows to also fit the architectural features of our 100 year old home.”

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“The process was smooth. The installation has been completed in a day.”

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“Not very happy with the windows. Most of them the locks are extremely hard to engage. Screens are next to impossible to take out one screen has a rip in it. Trim around outside of window is not nailed to the house and the wind makes it flap against the house. Our brand new blinds now longer fit in the windows and they say they will reimburse use for new ones but haven’t heard back from them yet. This is the worse experience so far with our house repairs and updates.”

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“window nation did everything they were supposed to do and more. i would recommend them to anyone who wants to replace or repair windows ,doors, and siding as they are top notch in their field and from start to finish,they get the job done.”

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“This was a pleasure dealing with window nation staff from start to begining. We had no issues and would recommend them entirely.”

“Our sales rep was great. Randy did a thorough job of explaining our window, and finance options. He is very personable and knows his stuff. We didn’t feel rushed or pushed into something we didn’t want. The install team did a good job. Got the job done as expected and were kind. I had to ask them to remove a window that they put on top of my yard plants/flowers. As soon as I said something the worker moved it off the flowers to the driveway. They did a good job with the clean up, although many windows had smudges of caulking on the glass. Overall happy with the price, happy with the product. Thanks Window Nation!”

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“Great price, excellent job, very efficient.”

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“Everyone I dealt with on this project was very nice and easy to work with from Jeremy Rousell the sale estimator, the measurement tech, the scheduler, and install technicians. But I could not have been more disappointed with the project execution, and that being my last experience with Window Nation, I am very unlikely to recommend to a friend, maybe if they only had one window, but where I was replacing all of my windows (17 total including a bay), I would never recommend. I did not want there to be any surprises half way through the project, having to deal with broken interior trim, cracked J-channel or broken shutters, so I opted to have everything replaced with this project, also knowing it would simplfy the install and demolition process knowing those components did not need to be reused. When I spoke with Jeremy at the initial estimating visit, he expected a job of this size to take three days. My wife and I both work from home, and it was explained to me that scheduling could be coordinated so that an upstair bedroom could be completed first, so that we could use that room to work from for the remainder of the project and keep our senior dog in the room with us. We knew there was no way replacing all the windows in our house could ever not be intrusive to our lives, but we needed to get this project done. So I was very surprised when I received a call to schedule the install when I was told the project was going to be completed in one day, I even remarked at the quantity of windows being replaced and all the extras I was having done at the same time. I was told that "on a project like this I am going to get my best crew" and that it shouldn't be an issue to complete the project in one day. The Wednesday before the project I receive to simultanious texts reminding me of my appoint that Friday for the window replacements, one saying that the crew would arrive at 7am, the other saying 10am, both saying the project would be completed in one day. Not knowing which time was correct, I called the phone number listed in one of the texts for questions, I was reassured that the crew would be on site at 7am and they remarked that it would be completed in one day. I asked them if they were certain and brought up all the work I was having down and again said one day. The day of the installation the first truck arrived with only two technicians, my wife asked them if it was just the two of them and they said that their foreman and another guy was coming later in the day. I walked them around the house to show them the project and they got to work with the demolition. Around noon the foreman showed up and my wife and I left to walk the dog and have lunch and kill time while the project was being completed. Around 5:00 we returned and at that point I was surprised to see all of our windows removed and only three of the 17 starting to be installed. I commented to the foreman that I was told the project would be completed in one day, and he said no, that they would be working late and that someone would be back in the morning to finish the trim. When I asked how late, he said that he expected to work until about 9:00. I was completely astounded by this, after getting reassured so many times that the work would be completed in one day. Since our house was completely unhabitable at that point, we ended up getting a hotel room for the night and had to go out for dinner since our kitchen was unusable. When I told the foreman this, he simply said "Oh we can work later then". I asked the foreman to please let me know before they leave. Around 9:30, I left the hotel to come check on the project since I had not heard anything, and was surprised to see my house lit up with a spotlight and someone working on an extension ladder on a second floor window. Not wanting to go back to the hotel and wake my wife up, I just parked on the side of the road and closed my eyes. I woke up to a text after 11:00 saying that someone would be back around noon tomorrow to finish the trim and pick up the rest of the debris. The following day we came home and waited, noon came and went and around 1:00 I texted the foreman and he said that the tech was coming from Brentwood and should be there in about an hour. Just after 2:00 two carpenters showed up and got to work. Like the day before we went out for lunch and walked the dog to kill time and came back around 6:00. That day they had made considerable work, but they said that would not complete that day and they said that someone was probably going to have to come back Sunday or Monday. My wife and I tried to stay in the upstairs bedroom with our dog, who obviously could not be let loose in the house, we watched TV for about an hour and while discussing whether or not we were going to need to stay at a hotel again, we realized that it was very quiet, and discovered the crew had left, and shortly after I received a text from the foreman that he would be back Monday morning to complete the last three windows and the exterior trim on the bay. I walked around the yard and there was still bits of debris all over the place, broken shudders, sheet metal trimmings, screws, nails ect, and my yard had to stay like that, on a holiday weekend I was completely unable to use my yard or have my dog outside unattended for risk of being injured ( I have pictures if you would like to see them). Monday (Memorial day), the foreman showed up at 7am and got to work, again my wife and I went out to kill time and let them work, a couple hours later I got a call asking if I had any vinyl siding that he needed to patch in an area around the new roof over the bay. I came back to the house, I looked but did not have any, and the foreman explain that since the new window was shorter, there were gaps at the top. I explained to him that I knew that interior drywall work was going to be required and expected to pad the opening, but I expected the new roof over the bay would fill in above, since the whole reason the window needed to be smaller was to make room for a properly framed roof over the bay, and if I was told that would have been an issue I would have never done the bay window. The foreman did his best to fill in the voids in the siding with aluminum but the house looks terrible from the front now. This time we stayed at the house while they finished, and after a couple more hours they did and the foreman approached me and said that they were finishing up and asked that I sign the form saying that they are complete. I asked him if they did the shutters yet and I was told that the guy outside was doing them now. I signed, but clearly there was a miscommunication because when I followed him outside there were no shutters, I asked if they were doing them now or if they had to come back, he explained that the other worker was just caulking all of the screw holes where the old shutters were and that my contract didn't have shutters, or at least they were never ordered. He said that he would speak to his project manager, at that point I left him to finish cleaning up and they finally left Monday afternoon. I walked my yard and while they picked up 99% of all the debris, there was still trash everywhere in the grass, everytime I go out in my yard I find something new, lots of sharp pieces buried in the grass of broken pieces of vinyl from the old windows, broken shutters pieces, screws, nails and snipped pieces of sheet metal. There are also hundreds of small bits of paint chips all over the place, and after being told that my house was assumed to have lead paint due to it's age, and told that they were going to take extra precautions, only to have all the demo debris tossed into the grass without so much as a tarp put down I am extremely disappointed, I honestly haven't ruled out legal action after how this whole project was executed. I did plan one calling Window Nation to speak with someone after my shutters were installed and the project was 100% complete, but I just found out that someone needs to return to measure for the shutters. I was also very surprised when I was contacted for the measurement appointment so that they could give me a quote for shutters, I had to explain to them that I already had shutters in my contract, but I was told they would still need to be measured, I have an appointment in two days to get the shutters measured, but I have no idea how long it will take for them to be ordered, delivered and then installed. Please reach out to me by phone, I would love to talk to someone about my experience.”

“The quality of windows that were installed were not the same quality of the samples the salesman brought. I have several issues with the windows and trying to reach out for service is ridiculous. I get a call back once I finally get in touch with someone from the Customer Experience and it not with a scheduler. It's just someone to verify that I called for service and to tell me that someone else will get in touch with me to schedule a service tech. This is such a waste of time. I get random texts of appointment they schedule on their own without calling me and if the date is not good, I have to call again and the whole rediculous process starts again. I had my windows installed on 5/12 and still CANNOT get someone to come to inspect it!”

“The process was pretty smooth from beginning to end.”

“Crew was polite,worked fast and clean”

“Quality product and highly skilled installers.”

“The entire process was easy, excellent, and quick.”

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“Window nation has failed to respond to my phone calls and emails. They have not called even once. There is a problem with the screens and there's a problem with the interior finish. The house says two and a half inch finish moldings and they put up three and a half inch doesn't match the rest of the house. Definitely would not recommend them”

“Clean, friendly and professional. The windows look great”

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“Excellent product and installation. I would recommend Window Nation”

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“Work was done quickly and very well. I would recommend Window Nation to anyone.”

“They did good work. They were good guys. They did leave metal clippings around. I wasn't too pickled about it. It was a good deal for the price.”

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“Everyone was very nice and professional”

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“I'd recommend Window Nation to others if no carpentry was involved removing the old windows. One sill I have had rot and the installation team replaced the sill incorrectly as it is slanted into the window. This will collect moisture and water over time. All other sills are slanted downwards away from the windows.”

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“I love that you use Harvey windows, your installers were professional and careful of my property inside and outside my condo.”

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“Perform a consistent install. 6 windows now have a 3” window sill while the other 24 windows only have a 1” sill. This required that 24 sets of blinds be discarded and replaced with new, since they no longer fit inside the window jam. An unexpected expense of >$1,100.”

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“Price. Service. Only 4 weeks from estimate to completion.”

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“Once sale is made conversations and agreements are somehow forgotten”

“Horrible installation, left my house very dirty, I am still finding installation, plaster, dirt 3 weeks later. 3 windows scratched and have to be replaced, putty and fingerprints all over windows”

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“Jeff was very patient and knowledgeable, explained everything clearly on consultation day, came very much prepared with all samples. We visited Norwood, MA office couple of times to clarify few questions and Chuck also very helpful and cleared our doubts. Tech crew was very friendly, patient and efficient, did a perfect and clean job. Definitely recommend Window Nations.”

“My windows were replaced recently and Window Nation hit a grand slam. I know I was difficult to deal with at the beginning. Please understand - every window replacement done here at the community has had issues, so the pressure was on both of us to get this done right. The HOA vice president stopped by 3 times during the installation to ensure the work was being performed well and he was VERY pleased. Once all was done, I was just ecstatic and relieved. True to my word, the wording below is what I submitted for publication in our next newsletter. "We had 7 windows that were in bad shape and had them all replaced recently. We attended the Home Show in Worcester and after having several vendors come in to present their products, we elected to go with Window Nation. Our experience with them was top notch from start to finish. Jerome, the salesperson, did a great job presenting their products and assured me multiple times that there would be no issues with meeting all of the window specifications required here at QR. True to their word, each window was measured 3 times to ensure a custom fit. The installers arrived right on time and were very careful with everything both inside and outside of each window area. They carefully cut around each frame and never damaged any of the siding. Once the frame was in, they applied all of the necessary insulation to ensure a snug fit, installed composite framing and covered all of the nail holes. They also caulked around the entire frame on the interior and ensure there were no gaps. Since then, we have been amazed at how much warmer and quieter the home is. With the professionalism and quality of workmanship shown throughout the process, I highly recommend Window Nation for window/door replacement.”

“They were professional, showed up on time, and got the job done quickly. The work was done well.”

“They did not do a professional job installing the windows. They left the wood underneath the outer trim of the window exposed to the elements, so if you get a really good wind blowing rain storm, it is going to get in there and rot your wood out. The windows are great.”

“As far as the window installation, there was a messed-up window. I got it replaced, and everything is fine now.”

“Instalation was promtt and acceptable. We were not told that the town inspection was required. Our belief was that a final inspection would be by Window Nation. We have questions that could only be answered by a company representative. We called last week and haven't received a return call.”

“They fixed the issue. Some of the screens were damaged when received from the manufacturer. They were replaced. But the installers were 2 1/2 hours late arriving to install them.”

“I will definitely recommend Window Nation.”

“Professional”

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“Very respectful men and cleaned every area spotless”

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“They were great friendly and fast”

“Love my windows”