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“There should be no reason to call back because of the work being done in the dark. Also, why didn’t the person in charge notice the areas we were concerned about. Wonderful workers, but I think it should have been the supervisor who alerted his workers of problem areas, instead my son had to send pictures. What concerns me quite deeply is if I recommend someone I certainly would want a job done correctly because my reputation is on the line and this should have been corrected without my son’s input. Suppose my friend doesn’t have the means to take pictures and send it to you?”
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“All the workers were very kind, answered questions, and did excellent work.”
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“Yes,”
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“I just feel like there was a lot of strong marketing, and not so much focus on the quality.”
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“They were all very personable, friendly, and efficient. All the people who were here did a great job.”
“Yes, I would recommend Power Home Remodeling and actually already have. The teams that did the gutters and soffits did a great job. The team that did the windows as absolutely amazing. The seams around the windows and trim were done so well they look seamless. The team that did the siding did a very good job on the siding itself. The windows team leader told me it was very level making the installation of the trip easier. However, the siding team lacked attention to detail and seemed at the end to be running. The last day they were working in the dark to calk the trip and it was not done well or cleanly. There was also a list of thinks that needed to be addressed. They tried to redo the trim 3 times. Power finally sent the windows team back to redo all of the window trim. Other things on this list were: 2 down spouts were installed in the wrong places, the railing for the steps was not reattached to the house, lights that were removed from the house were broken or discarded and needed to be replaced by Power, the door bell buttons were discarded, there were more. They removed a light on the back of the house which they were specifically asked not to remove. Power agreed to reinstall it but this has not yet been completed properly. Had the siding team not removed it, this would not be an issue. One of the best thing about my experience with Power was their customer service. They were always available. The listened to the issue and worked to get everything resolved. As noted there is still the one thing left but I am confident that this will resolved. As someone who has a made a career of customer/technical service for a company, I have very high expectation of company's customer service. Power has met those expectations.”
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“All the people that I spoke with were very professional, friendly, and answered my questions completely.”
“They were prompt, did what they said they would do, and the workers were extremely professional and polite.”
“The work was done perfectly. Power Home Remodeling was very helpful. They walked me through the steps, and they cleaned up after themselves before they left, which was nice.”
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“Please see the letter I sent to the company”
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“On the day of installation, after everyone had left, I noticed one of the windows was cracked. I reported it the very next day supported with a photo. I was assured it would be taken care of. 6 weeks later, I had heard nothing. A call to Power resulted in a promise for re placement at a date 3 months out. It will be another month before I see if that actually happens.”
“We genuinely liked the product, the service, professionalism and excellent customer service. Yes we would likely recommend Power Home Remodeling to a friend or family member.”
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“They said they would be back to install shade brackets and they never came back. That by itself not so big a deal but they left an absolute mess outside the house. It was dark and there was snow on the ground so I was not able to see all of the white plastic pieces all over the outside until the snow melted but for days I was pulling small pieces of plastic out of my dogs mouth. All they needed to do was lay down drop cloths outside as well as inside and that would not have been an issue. Bottom line is they rushed the job trying to get a 2 day job done in one day.”
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“The quality of work from Power Home Remodeling was very good.”
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“Customer service”
“From the initial estimate visit through the installation everyone we engaged with acted in a very professional manner.”
“People we dealt with all around (salesman, installers, support staff) were all very professional and courteous. Work done very quickly.”
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“Very professional and very thorough”
“The quality of work was excellent. It was done in a timely manner.Dealing with the sales representatives was easy and no hidden cost. They actually refunded money for product not used.”
“Very professional and personable people.”
“This project was so incredibly frustrating. The people who came out to get my business. We’re very eager to show up exactly on time. But when it came to do the actual work, I didn’t experience that. The roof took so long to do and I understand that it was snowing and it delayed things, but the team was supposed to come back the following day on Sunday. Nobody showed up and there was zero communication. It took me calling on Monday to learn that they needed more supplies because for some reason they didn’t bring enough with them and then they didn’t show up until Monday. Not only that they left a whole lot of nails in my driveway and I’m very lucky that I didn’t get a flat tire. Then when the gutters were supposed to be done, I asked for the team to come first thing in the morning because I had a lot of therapy sessions and I didn’t want those to be disrupted. They not only didn’t come first thing in the morning, but they didn’t show up to my house until 2 PM after I had to call yet again to find out where the team was. I have other projects that need to be done in my house, but I will say that I will not hire power because it was a very frustrating process. And then I looked at the reviews on Google, which I should have done prior, and the reviews are terrible. Not only that, but not one person from power ever commented on anybody’s reviews to try to make anything right. And that to me tells me it is not a company with integrity. And it’s too bad because I have a very large reach of people and I absolutely could not recommend this company.”
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“The sale lady was very knowlegable and gavce us so much confidence on their work.”
“yes”
“They are very pushy; that is why I didn't rate recommending them a five. They are nice individuals, yet they are pushy.”
“Workers were punctual, site was clean and safe, I've shown friends pictures of the finished product and it looks amazing. We are also having our roof done in the next few months”
“The men did an excellent job in installing the windows and door. I am very happy I had Powers HR company do that big job!”
“Professional quality work”
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“I gave you five star because the service was fast and clean and done in half day”
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“For most of the project, the siding crew worked quickly and finished ahead of schedule, but there were a few issues that I was not happy with. I contacted the project manager & they sent someone out to review my concerns, but I am still awaiting a resolution. Our gutter installation & window installation were exactly as expected and we're content with the finished product.”
“No followup or response to questions. Only first names of managers. Job now completed! Wrong windows installed one damaged! Door install incomplete.”
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“They cancelled the installation 3 times. I would say communication was lacking.”
“Power Home Remodeling showed up timely, but they did not clean up well.”
“So many problems! I need to explain in a phone conversation”
“The workmanship was perfect. I would not have had three roofs in 30 years if I had had them do it the first time.”
“There was an issue with debris being left at the house. Your quality control person Derek assured us that it would be taken care of on Saturday 12/20 and that there would be a crew out to clean the mess and finish up a few things he found during his inspection. He lied directly to our faces to get us to sign off on the construction completion because we're still waiting”
“Absolutely not. Company is not reliable!”
“Great job!”
“The workers were here @ 7:30 & did not leave until almost 5:30. They worked non stop to finish the job’s”
“For me communication is huge and while the front office has been great in returning our calls and concern, on site communication can be so much better IF I could speak Spanish or the installers could speak English.”
“Very easy to work with communication was great”
“Very fast and professional service.”
“I told the PM I had no outdoor power outlets, and was told the crew would bring a generator. Upon walkaround after they had left, I discovered that, with neither my knowledge nor permission, the crew entered my basement, found MY outdoor extension cord, and ran it out to my back deck, leaving the door wide open. Under NO circumstances should a contractor be checking doors to see if they are locked, and the let themselves in. Should this review be seen and addressed, I would be willing to change my response.”
“Already gave feedback to Alex”
“Despite the snow covered roof we had, they patiently waited till it could melt enough to do the job. They arrived at 6:30am on the day of the installation and finally finished in the dark about 8pm. From what we can tell it looks Great !”
“Disappointed with scheduling for follow-up work on my new installation”
“They showed up when they were supposed to, did excellent quality work, and explained what was going to happen and when it would happen. I could not have asked for better representation.”
“Great experience!”
“Great communication, quality review and customer service.”
“I liked my experience.”
“Yes”
“Great customer service. Windows look amazing. Everyone we worked with was polite and great to work with.”
“Despite a rough start and lapse in communication, customer service and all involved made efforts to correct their misunderstandings”
“Great service. Only took a few weeks from discussing the project to the actual completion of the project which only rook one day. They were very professional and courteous.”
“They were very thorough and professional and provided good quality work.”
“Everything was done exceptionally well”
