Power Home Remodeling
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Power Home Remodeling has received 4.4 out of 5 stars based on 446 customer surveys conducted through Our Research Partners.
5
349
4
28
3
16
2
13
1
40
7th year as a Best Pick Call
"For 30 years, Power Home Remodeling has been the most trusted name in exterior remodeling: trusted because we care about our products being energy efficient and cost effective; trusted because we value integrity, honesty, and true craftsmanship; and trusted because we believe in total customer satisfaction."

Adam Kaliner | Founding Partner
Company Information
Services Offered
Power Home Remodeling specializes in exterior remodeling services, offering roof and siding replacement, window and door replacement, and attic insulation.
Warranty
The company offers a limited lifetime warranty on window and door products in addition to a lifetime labor warranty on all products and services.
Company History
Established in 1992, Power Home Remodeling serves customers in 27 states nationwide.
Distinctions
Power was ranked first on Qualified Remodeler's 2020 Home Improvement Professionals list and second on the 2020 Top 500 list. The company is a recipient of two Stevie Awards for customer service and has consistently been recognized as one of Fortune Magazine's 100 Best Workplaces. Power received two Dealer of the Year awards from Window & Door magazine and a Green Product of the Year award from Door and Window Market magazine.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
201 Jones Road 2nd Floor West, Suite 205
Waltham, MA 02451
Hours
Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
Fri
8:00 am - 9:00 pm
Sat
8:00 am - 1:00 pm
Sun
Closed
Licenses
HIC 168616, CS-057645

Compiled Score:

Power Home Remodeling has received 4.4 out of 5 stars based on 446 customer surveys conducted through Our Research Partners.
5
349
4
28
3
16
2
13
1
40
Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
04/21/2022

No review comments provided

Review by
04/01/2022

“To me_it feels like the company I contracted with in March of 2021 and the company that did the install in November of 21~ has shifted from some its core values. I was told in March the overall process. “After the install another person will come and do a walk through with me and register windows and I would get paperwork to show the windows are registered “. On day of install when I asked to be shown how to tilt the windows I was told when I have the walk through that person will show me. Some of my windows came in incorrectly ~were reordered and then installed. (I asked him to show me how to the tilting when cleaning windows and he showed me ) I called at the beginning of 2022 re a walk through and registration and was told I already had the walk through and I can see you are registered. “I have pictures here to show it”. Huh. Those 4 pictures were from the December installation of corrected windows. NOT a walk through ~and to the person on the phone that was it. I said we have repairs that need to be done, calking, screen replacement (identified on day of install) issues of cold wall that you all built up an insulated (clearly not enough)). An appt was set up for March and Vincent came. He did the caulking and replaced the screen. In regards to the built up wall (where slider had been) he believes it was enough. We guarantee the windows not the wall. Huh? He suggested I call Mass save re more insulation and diagrammed what could be done outside under the window to make it warmer. (Obviously at my expense). When Igor was doing the wall why didn’t he tell me have more insulation b4 adding clapboard. In I was so befuddled by what felt like “placating me” that we didn’t address another issue with window over the sink. And. I still do not have proof the windows are registered. Proof I need and want to have with legal papers so when house it is sold paperwork is all together.”

Response
Thank you for reviewing your experience with Power. We apologize for any undue inconvenience or frustration we may have caused you, as we certainly do not intend to impart these feelings upon homeowners. The satisfaction of our customers throughout the entire remodeling process is our top priority, so rest assured that when you partner with Power on a project, you are partnering with a company that will work with you for the lifetime of your home. We'd love to know what we could do, if anything, to turn your experience into a 5-star one. Please reach out to our Customer Care Department at [email protected] or 888-736-6335, option 4 at the prompt. We'll make sure to do everything we can to satisfy your expectations and deliver the type of service you expect and deserve.
Review by
03/25/2022

No review comments provided

Review by
03/21/2022

No review comments provided

Review by
03/13/2022

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Review by
03/09/2022

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Review by
03/07/2022

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Review by
03/02/2022

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Review by
02/28/2022

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Review by
02/28/2022

“So far, we've only had the windows done. Everything has been done in a timely fashion, and we only had problems with one window. It will be in around March 28th. Also, the siding will start tomorrow.”

Review by
02/28/2022

No review comments provided

Review by
02/23/2022

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Review by
02/23/2022

“The window installers did a nice job, were very efficient, and installed them in one day, which is good. Now I am waiting to have some doors put in. I am happy with the way the windows came out; the people were very nice and easy to work with.”

Review by
02/23/2022

“They have a quality product and I like it. I have given two of my co-workers their number to call.”

Review by
02/23/2022

No review comments provided

Review by
02/21/2022

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Review by
02/17/2022

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Review by
02/16/2022

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Review by
02/16/2022

“When they were issues, it took a long time for them to return calls and several visits to resolve the issue.”

Review by
02/04/2022

“They put windows in the house, but they didn't cap the two windows, either. That bothered me. When they went to do the trim of the windows, they left the front window and didn't put capping underneath the window. The slider in the back they didn't do the same with.”

Review by
02/04/2022

“I think their operation staff is good and professional and very effective, but I think their execution staff is inconsistent, I had a friend who had a very good experience with them on windows, siding and roof and my experience was not nearly that good .The product is great but the execution on the product was not.The expertise that i expected was not there also the first crew mad a lot of mistakes and it took a very long time to get everything fixed and complete.”

Review by
02/02/2022

No review comments provided

Review by
01/25/2022

“Supply delays are understandable, but once the windows and doors where in the warehouse, we still had multiple delays and was rescheduled numerous times (once at 5:30 PM the day before).”

Review by
01/24/2022

No review comments provided

Review by
01/24/2022

“We were disappointed in the response to the problems, that they caused during the installation.”

Review by
01/21/2022

No review comments provided

Review by
01/20/2022

No review comments provided

Review by
12/29/2021

“The windows are very good and high quality. The installation was also very good.”

Review by
12/29/2021

No review comments provided

Review by
12/09/2021

“I have to say, I have never been more impressed with a company than Power Home Remodeling. I would give them a 90 rather than a 100 because there was only one mix-up. They delivered the supplies before the dumpster, so it was something very minor. Other than that, they're the most amazing company I have encountered. One year, I did half of my windows. Because I was so impressed, I did the other half. After talking to them, I was able to do the roof and siding as well. I was just very happy with them.”

Review by
12/09/2021

“I thought they were great. They did a really professional job.”

Review by
12/02/2021

“Great staff, service and quality!”

Review by
11/29/2021

No review comments provided

Review by
11/28/2021

No review comments provided

Review by
11/26/2021

“High pressure salesman, pitch took 3 hrs. We caved. Way too expensive. Way too many delivery issues. Workmanship excellent though.”

Review by
11/24/2021

No review comments provided

Review by
07/20/2021

No review comments provided

Review by
07/15/2021

No review comments provided

Review by
07/08/2021

No review comments provided

Review by
07/01/2021

“Windows were not insulated & air was coming in.”

Review by
06/24/2021

No review comments provided

Review by
06/23/2021

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Review by
06/22/2021

“They don't just talk the talk they walk the walk. They did an excellent job. Power Home Remodeling exceeded my expectations.”

Review by
06/22/2021

No review comments provided

Review by
06/22/2021

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Review by
06/22/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/21/2021

No review comments provided

Review by
06/21/2021

“They have great service and help people out and make it work for everybody.”

Review by
06/21/2021

No review comments provided

Review by
06/16/2021

“One of our friends have already used Power and are also quite satisfied”

Review by
06/16/2021

No review comments provided

Review by
06/16/2021

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Review by
06/16/2021

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Review by
06/16/2021

“After my experience I would be silly to recommend my friends and family”

Review by
04/18/2021

No review comments provided

Review by
03/28/2021

“Great product, great company. When there’s an issue, they’re quick to fix it.”

Review by
03/16/2021

“They did very good work on my windows and siding.”

Review by
03/16/2021

No review comments provided

Review by
03/02/2021

No review comments provided

Review by
03/02/2021

No review comments provided

Review by
03/02/2021

No review comments provided

Review by
03/02/2021

No review comments provided

Review by
02/24/2021

No review comments provided

Review by
02/23/2021

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Review by
02/23/2021

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Review by
02/22/2021

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Review by
02/21/2021

No review comments provided

Review by
02/20/2021

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Review by
02/20/2021

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Review by
02/20/2021

No review comments provided

Review by
02/20/2021

“They did an excellent job in a relatively small amount of time. They were in and out quickly.”

Review by
02/20/2021

“We were very satisfied with the salesperson, the measurements and the installation.”

Review by
02/18/2021

“Very pleased with materials provided, and with the overall outcome”

Review by
02/18/2021

No review comments provided

Review by
02/18/2021

“We ordered one window and had an agreed upon install date. When that day came, someone came to my house and told me the window was broken in transit - that this never happens - and they’d reschedule. We rescheduled for a couple weeks later. That day, the timeframe of when they were supposed to arrive had passed so I called them. They told me they weren’t sure what was going on and they’d reach out to the install crew. The install crew then called me to say the window was broken and they couldn’t install it. Since this was the second window that had broken, I decided they probably were not great quality windows and called the project manager back and asked to cancel. He told me the install team was incorrect and that they were just missing a tool and could not install today. I asked what tool they were missing and they said a glazing tool, which I would expect window installers to know they would need to bring to install a window. I asked when they would have the tool and they told me it was in Rhode Island and they couldn’t get it until next week. Does your entire company really share one special glazing tool for all the windows in the Northeast? So I’m pretty sure he was lying and the window was broken again. So they said they’d install the following week. It got postponed again - I can’t even remember why. I called again asking to cancel - they told me they’d send someone out because “they can’t cancel over the phone.” They sent someone out the following week and told me that if I cancelled now, I’d owe 60% of the project cost for manufacturing the window. We had already put 50% down on the project, so would owe an additional 10% and would have no window installed. He told me that he’d give me $200 off the project if I didn’t cancel. I said okay - the next week they came and installed the window and one of the panes was bent, but left anyway and told me the final inspector would replace it. They came back the next week for the final inspection and replaced the broken pane and charged me the full 50% we still owed with no discount. I asked if this included the $200 that was supposed to be taken off and he said yes, but it was the same amount we paid for the down payment, which was supposed to be half the project. At this point, I was too tired to fight them on it and was just relieved to be done with them altogether. I would not recommend Power Home Remodeling and will not be using them in the future. They also do the sneaky sales game where if you sign on to do a project the same day as the assessment, you’ll get some special “member” pricing, but if you want to take some time to think about it, it’ll cost more. I should have known from that alone not to do business with them.”

Review by
02/17/2021

No review comments provided

Review by
02/16/2021

“Power was professional, courteous, and timely. The work is excellent and the warranty can't be beat!”

Review by
01/27/2021

No review comments provided

Review by
01/25/2021

No review comments provided

Review by
01/23/2021

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Review by
01/23/2021

No review comments provided

Review by
01/23/2021

“The service was good but the price was a little high.”

Review by
01/23/2021

“Windows are installed Pc up great but I was not happy with front door and gutter installment”

Review by
01/22/2021

No review comments provided

Review by
01/22/2021

No review comments provided

Review by
01/22/2021

No review comments provided

Review by
01/22/2021

“The customer service was bad. We ordered windows 5 months ago and have yet to get anything yet. It's been the worst experience that we've ever had with any kind of remodeling service we've had.”

Review by
01/14/2021

No review comments provided

Review by
01/14/2021

“We had to call them back three times to fix things, and we still had to pay for someone to come fix the problems that we had. To their credit, they did give us back the money that we paid, but we shouldn't have had to call people to fix their problems.”

Review by
01/14/2021

No review comments provided

Review by
01/04/2021

No review comments provided

Review by
12/31/2020

“They were efficient and did everything they said they would do. They were very neat, very courteous, and their clean up was excellent!”

Review by
12/30/2020

No review comments provided

Review by
12/30/2020

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Review by
12/30/2020

No review comments provided

Review by
12/30/2020

No review comments provided

Review by
12/30/2020

“We have some issues going on with them right now.”

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