“They showed up when they were supposed to, did excellent quality work, and explained what was going to happen and when it would happen. I could not have asked for better representation.”

“Great experience!”

“Great communication, quality review and customer service.”

“I liked my experience.”

“Yes”

“Great customer service. Windows look amazing. Everyone we worked with was polite and great to work with.”

“Despite a rough start and lapse in communication, customer service and all involved made efforts to correct their misunderstandings”

“Great service. Only took a few weeks from discussing the project to the actual completion of the project which only rook one day. They were very professional and courteous.”

“They were very thorough and professional and provided good quality work.”

“Everything was done exceptionally well”

“Overall, it was a great experience.”

“They were very professional, very courteous, on time, and cleaned up after themselves. I highly recommend.”

“Power Home Remodeling needs to absolutely tell the customer what they can and cannot do beforehand. Don't leave the customer hanging.”

“Great communication, reliable, thorough.”

“Power Home Remodeling was very professional and courteous. The sales people who came were very detailed, and I was not ready at that time, but they showed me all of the benefits. Our project was different, but the way they explained it was very helpful, which is why I decided to move forward with the project through Power.”

“They were very professional. So far, they have delivered on everything they said. The crew from start to finish did the job really well, and we are satisfied with the professionalism of the people who came to do the work. They checked with us to be sure what was written was done.”

“I would recommend them to my friends because of the outstanding customer service and knowledge of the product. The display of how the windows retract the heat was a very good presentation.”

“The scheduling was confusing.”

“Everyone we interact with is super friendly and well informed. They all seemed to be looking out for our best interest as new, first-time homeowners and kept us in the loop throughout each project.”

“Very good explanation about the product and installation”

“Good quality, explained everything well.”

“Project was done fast and smooth”

“Excellent quality, efficient and personable workers, working very well”

“Price point… Well, not the least expensive windows, they are quality, and they come with an excellent warranty. The app lets me know exactly what step I am at. Every interaction with every employee of the company has been positive and professional.”

“The process was seamless, very professional, great communication”

“From the beginning we had issues getting the correct shingle including an incorrect delivery, also when the correct shingle was supposed to show up it did not, there was never a final walk around when product was installed as everyone boasted, there was no supervision on site, the promises made to not damage my skylight were broken, from initial salesman at the beginning promising us he'd put extra notes in the order ( who is reading those notes if they were entered?), to the quality assurance person who visited my property during the install (who could not speak Spanish)and had no leadership on site to talk to- He told me not to worry about it as well , he spent more time trying to sell me more products. The crews do not speak English. There was no supervisor to communicate with. From what I can see other than damaging my skylight the rest of the install went well. I'm not blaming the crew, I'm blaming the management and the sales people and their lack of communication. Everybody I spoke to, about eight different employees through a series of phone calls and a couple on-sites, were all different. In the very end things were rectified, not the day they said it would be fixed, but eventually they fixed it, and I finally got that final walk around after all of my complaining, it was a painful process from start to finish. There should be ONE point of contact for homeowner, I was thrown around like a ping pong ball.”

“Didn't keep thier word. Don't call back when they say they're gonna call you.”

“In the whole project, I have a really very basic roof. The project was a disaster from the get-go. They started the project without a dumpster. It is supposed to be a one-day project that turned into a six day. Although, in their system, I am now aware that they closed it. Like 2 days before, I was getting calls from their project managers hovering me to make a payment when the dumpster was still there. When they finally did get it, it just sat in my driveway for days. I had to remind them over and over again to get it off my property. They damage my son's truck. A nail in his paw and it got messed up. Because the dumpster was not there, all this stuff was all over my yard for days. Had this basic roofing job gone well, I would have spent another $81,000 with this company. Because it is so horrible, that is never going to happen.”

“The standards they set for the people who worked with them were high. They came on time, and they cleaned up as they said they were going to do. They were going down a checklist. I was amazed by the amount of time it took them to do it. It was done, as close to perfect as I can imagine. I learned a lot about roofing. When they said they were going to be here at a certain time, they were here. The dumpster came when it was supposed to come. Everything was very timely. I was amazed by the app they downloaded on my phone. I was able to track everything. I was very impressed.”

“We have had great service from Power.”

“They were fast, efficient, friendly and very competent.”

“People were very knowledgeable and polite!”

“They are very professional. The installers asked me all kinds of questions and made sure I was happy. They came in, got the job done, did a good job, and left.”

“They were very efficient, helpful, did a great job, and were very neat.”

“The entire process, from the initial salesperson to the quality assurance after installation, was 100% professional and efficient.”

“They are expensive.”

“The crew was efficient, careful and respectful of the house, its contents and the owners.”

“We were very happy and pleased with Power Home Remodeling.”

“👍”

“Every employee we engaged with was professional, honest and respectful. The entire experience was so positive and our home looks BEAUTIFUL!”

“Savannah and Ellie were very helpful and the crew that came and put the windows did a very good job and they were very neat”

“When completed I was told I had to put all moved furniture back and in install the removed blinds. I am an 81 year old handicapped person with carpel tunnel.”

“They have great communication and the guys were fast. Extremely high quality work was done.”

“Power came in when they could, and they left my house absolutely spotless when they were finished. I got a roof, so that doesn't always happen with companies. Power did a nice job with the cleanup afterward.”

“Profsional approach and quality products.”

“The installation went very smooth.”

“I have repeatedly requested a visit from a company rep to look at the work that was done last week. As of now, no one had reached out to me to give me a date for that to happen.”

“See detailed comments below.”

“Power Home installed a new roof for us in 2013. They later installed a bunch of windows. We’ve been happy with their work and their warranty, so when a PH rep came by to remeasure for the 7 new windows in our sunroom, we were open to discussion about our siding. We knew it was in tough shape, so we listened attentively, if not with dread, in anticipation of the bottom line. And it was STEEP. The salesperson (Dustin) was very knowledgeable. He spent hours with us, and we learned a lot. After agreeing to the plan, he said he would stop by during the installation. He said he would make specific recommendations about the downspouts. (If he made them, they were never passed on to the installation team or the project manager.) We scheduled a tentative date for service. That was the last time we heard from Dustin. The new sunroom windows were installed without a problem. Then the roof on our garage went on with barely a blip. Both look great. Both used less than the quoted amount of wood, so we were rebated some money for that. The siding installation lasted more than a week, in part due to the weather. The job was also more complex than anyone anticipated. We weren’t in a hurry, so that wasn’t a problem. The installation team of two people worked very hard and for long hours, often into the evening. At one point, a project manager, Keric, stopped by because we had some issues. For example, we wanted pricing for additional shutters. Shutters are free with siding, but these were windows that previously had no shutters, and because that side of the house could be seen coming down our street, we wanted it to look complete. It seemed to us that spending close to $100k might warrant free shutters (3–4 sets cost maybe $500), but whatever. Some of the newly installed shutters were the wrong size. The dimensions for PH shutters are standardized. The lengths were the issue, and the sizes we needed were close enough. I’m a little control-freakish about such things, but we were overwhelmingly happy with how our house was looking. Another note about the shutters is that there is only one design, and frankly, it’s ugly. There is no louvred design, which is how shutters are supposed to look. The salesperson told us they don’t supply that design because it’s wasp-friendly. However, our home had louvred shutters for many decades with nary a wasp. Near the end of the installation, I noticed a few things that irritated me. One is that in several areas, the seams of the siding aligned vertically. It’s not horrible, but it is noticeable, and it is NOT aesthetically pleasing. But whatever. The other thing I told and showed Keric was that there was a lot of a whitish, powdery substance on several areas around the house and garage. Keric said they would surely go away with rain. I said it had already rained, but I was willing to wait until it rained harder. If it didn’t go away, he said they’d take care of it. It rained harder, and the residue remained unchanged. I texted this issue (and others) to Shane (not sure of his role) and was told the crew would take care of it. They did not. It may seem like a petty matter, but when you pay almost $100k, a customer deserves as close to perfection as possible. A few other details irked us. When trying to dry a few loads of laundry, I couldn’t figure out why they weren’t drying well—until the next day, when we realized they sided over our dryer vent. That was fixed the next day. When they replaced the vent for our heating system, they replaced it with an intake valve that had a tiny hole. That evening, we could hear our heating system making weird whooshing noises. My husband went to check the exhaust and was confounded by what was installed. He had to lever the valve open so our system wouldn’t struggle to “breathe.” We texted an option from Amazon that has a mesh screen on it—keeps out critters but allows full air intake. Still waiting on that. We also noticed none of the fixtures have been sealed. Keric said someone would be by to use blue (the color of our siding) caulking to seal up everything. Still waiting. The electrical box needs to be reset on the side of the house; as it is now, you can still see our old siding behind it, and it looks pretty bad. When one of the handrails was reattached to the front of the house, the siding was scratched. That panel needs to be replaced. I’m not happy with the trim around our portico—it sticks out too much, but Keric said there isn’t anything they can do about that. When the doorbell wires were pulled through the new trim, they were pulled off to the side, and it looks ridiculous. I can’t install a new doorbell until that’s fixed, and I’m not hiring an electrician to re-install the lanterns and lights around the house and not have the doorbell installed at the same time. They left a big box of material in our backyard. It’s still there. I requested a final receipt for insurance purposes. Still waiting. Power Home says they rely on customer word-of-mouth advertising as well as drive-bys. They could have had their logo-emblazoned Tyvek across the front of our house (on a busy street) for at least a few days or more, but it was only visible for a short time. Friends, family, and neighbors who stopped by love the look of the house but are unimpressed by the lack of service. Especially with the big chunk of siding that fell off within a week of the installation and REMAINS leaning against a wall to this day. Power Home pressured us to sign off on each project. Initially, we refused to sign off until we were 100% happy (with the roof on our garage, then with the gutters). But, after the installation of our windows, which went adequately well, the lead installer said he was pressured to make sure we signed off on the siding. Earlier, he had said something about his young son, and since it was already after dark on Halloween, we hated to keep him any longer from getting home to see his kid in his costume, etc., so we caved and signed off. Shane texted us with scheduling matters, and I used that communication vehicle to convey our issues starting the morning of October 31. I even asked him if our open items would still be resolved after we signed off, and he said, “Yes we will definitely continue working with you until you all are happy.” Hah! The window installation team resolved a couple of the items on our list, but those on the rest of the list, plus additional items we thought we would address during another promised walk-through, have yet to be resolved more than a month later. The walk-through never happened, either. After the window installation team left and we signed off on the entire project, our pleas for addressing open matters have fallen on deaf ears and blind eyes. A week and several texts later, after NO response, we tried calling. One of the biggest overall issues with PH is communication. There is no direct line of communication with any one source. For me, texting (or email, if there is such a communication method with PH), is important. I want my issues documented and for them to be easily referred to during future communication. That’s ONE reason we tried sticking with texts. But after more than a week with no response to our texts, we called. Calling PH is a pain in the neck. Since their emails aren’t printed on PH business cards, nor are direct telephone numbers for calling/texting, you have to call the main number or the number of the local office. With the main number, you tell them what you want, and they transfer you to a local office—never to a specific person. Our local office is in Waltham, MA. Every time we call, the phone rings and rings. NO ANSWER. This is exceedingly frustrating. When you tell the person at the main number not to transfer you because of this, they say how odd it is that no one is answering the phone, and that she will send an email to them to call us back. Guess what? No call back. We did finally get through and spoke with someone who said he was taking notes and that he’d make sure everything would get done. He sent us a link to upload photos on their app. We uploaded our photos. I also screenshot my Notes page listing the existing issues and uploaded that as well. The man (I can’t recall his name) said he’d have the crew back out to attend to the outstanding issues by the end of the week (that would be 11/14/25) or the following week. He would also make sure the electrician came out within a few weeks (only works on Thursdays and Fridays, I think, at least for the issue we have). He said he would provide contact information to us regarding the gouge in our driveway that the dumpster delivery truck made, so WE could make a claim directly. (Why do WE have to do this? Argghhh.) It was serendipitous that I found this survey, so we can now have another method of letting PH know how disappointed we are. We’ll still call the local office this week and go through that rigmarole. There doesn’t seem to be a way to escalate this matter. We now know (after re-checking reviews) that other people have had similar experiences being pressured to sign off, then communication being shut down. We won’t stop trying, though. Social media is our next step, and that can be a mighty force. In addition to the items on our list, we just noticed that two of our new windows have compromised seals. Hopefully, those will be attended to in short order. PH does stand behind their windows. How can you make this right? Please resolve our outstanding issues!”

“I love them so much and appreciate them so much. I do not want to share them. I just want to keep them to myself.”

“There were awful and lie to your face.”

“It was a very positive experience; everything was professional and the installation was easy to understand and professional.”

“The quality and care of the workmanship, customer service by the installer and sales”

“Pride in company and knowledge of product.”

“I was told the price to have both projects done within a few weeks of each other and the price was $5.00, however, that was not the case. I worked with a manager and thought that I wouldn't be misled about the price. Very, very disappointed. I also felt cold air on both doors, and Tyler did come and fix it. Also, the gutter installers left my cable wire hanging down across the entire front of the house including the door. Tyler is slated to fix it this week.”

“They are very professional and efficient.”

“I thought they did a fine job. They left a bunch of stuff in the driveway that they have not picked up. It reduces my rating for them. They had to delay the project a couple of days, which was an inconvenience.”

“.”

“I was very pleased with everybody at Power Home Remodeling. They all did a good job as far as I know.”

“The salesperson led me to believe that the cleanup would be thorough including a magnetic sweep and that I would not have to worry about my dog or kid stepping on nails. This clearly did not happen since there were nails and debris scattered around my property. There was damage to an awning during installation. Not reported. All construction was completed after sundown. The crews wanted me to sign off on the work in the dark. I could not perform a sufficient inspection of the work in the dark but did not feel empowered to refuse to sign.”

“The sales team was thorough in explaining the products and installation process. All contractors were professional. Issues are being handled in a positive manner.”

“Good customer service, good quality product quick service”

“Very expensive”

“Prompt and attentive response time. Helpful agent in scheduling work. Work done within time and of good quality”

“Every person who we dealt with was extremely professional and knowledgeable. Never felt pressured to purchasing through Power but felt educated. We knew we needed a roof but are extemely happy with how it came out.”

“I liked their examples of "repeat customers" throughout my area, the size of the Company and the use of a Pella window.”

“Workmen we’re very considerate of us, our property and our concern for quality work. They had coverings for interior spaces and exterior spaces so that they could just pick them up and put in their vehicle. They vacuumed interior space. The workmen Vincent/Joseph and son Gabriel were the best we have ever had in our home and we have had many in 50 years living here.We again would like to thank them, they were extraordinary in all aspects of their service and personal interaction.”

“I wanted to wait until the project was actually completed to provide feedback. But since Power has repeatedly set new dates to complete project or give me an update and since I keep getting solicited for a survey I will complete it now.”

“Hardest working crew I’ve ever seen in action. They did an awesome job installing the new roof with top notch workmanship!”

“Professional and calm demeanor. Attention to detail. Cared about us and making our home insulated.”

“They were very efficient.”

“Sales people are a little pushy. I am still waiting for some repairs to be done. Until those are fixed, I am going to leave my number where it is.”

“They were fine. They were a bit pushy and a bit on the pricier side. We just needed something done fast and they could do it. Overall, they are just not a company we are going to use again.”

“Very high pressure sales. They were at our house for over 5 hours until they finally got something out of my husband who didn't know how to get them to leave.”

“The job was done quickly. I liked the crew. The experience was first-rate.”

“Sales team was great to work with! Not too pushy. Chris went above and beyond to assess true need of work and provided pictures to drive home actual state of roof.”

“My problem is that the people who are working on the home I am unable to communicate with.”

“The sales process was smooth, the project manager came for a site visit to plan and the work finished on schedule. The quality as best I can tell was very good.”

“Salesmen were knowledgeable and their presentation of the product was what 'sealed the deal'.”

“We had 7 windows replaced, one did not fit at installation time and I was told it would be replaced, after several attempts to get a replacement date it seems that we are now being ghosted. Otherwise happy with the 6 new windows”

“The process was quick and painless.”

“The whole process was done profecionaly but I liked in particular sending someone at the end to check the work that was done.”

“As of the completion of the project I would recommend power home remodeling to my friends.”

“Unfinished job, poor workmanship, rude and crude salesmen.”

“It was a good service.”

“I am very satisfied with the way they handled themselves. They were very professional. Everyone was on time, and they did a great job. There was no hassle or mess. Everything was done perfectly.”

“I would recommend them to a friend because they gave great service and it was an easy process once we signed the contract and got the schedule to get the windows replaced.”

“After work on siding was finished they never put the light fixtures back on the house and damaged all lights and wireing behind them so now I have to hire a electrician to fix there fuck ups would not recommend to anyone to use them ever there are also nails all around my house completely 360 degrees around the house also blew hole first floor electrical lighting aswell”

“I am very satisfied with their work.”

“Quality of the product”

“They were very good. All of the people involved have been very polite and professional.”

“They are super easy to work with. The process was very smooth. Everything happened very efficiently. The crew who came to do the windows were very professional, fast, and kept everything very clean.”

“Everyone we spoke to was very professional & knowledgeable. They made us feel that the project would be perfect. Thank you.”

“Their responsiveness to any and every issues and willingness to stand by their work and product.”

“The whole process was very professional.”

“I have been very happy with my experience from start to finish. They were very professional and clear, and the scope of the work was clear. The final product that has been installed speaks for itself.”

“I already recommended them to a friend.”

“Quick and efficient installation.”

“I think they did a wonderful job!”

“No “high pressure” sales pitch, friendly, hard working, prompt work force, high quality product.”