“They came to our place when they said they would and they completed the work in a timely fashion. The prices were pretty reasonable. We really like them so far.”
“quality/price/professionalism”
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“Very professional and technologically up-to-date.”
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“The professionalism, communication, quality of work and high level of knowledge about the products and the workmanship is what leads me to give them 5 stars!”
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“The installation crew was fast and efficient.”
“if anyone asked me I would comment about the company because it really does look great from the outside and the workers did a great job”
“Sadly no follow up”
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“They were very prompt, professional, and very easy to work with.”
“I didn't like the sales tactics, which I didn't listen to.”
“Blake Nyman told me it would be a one day job. I told him Friday, December 5th didn't work for me because I was working in Boston that day, but Saturday, the 6th would work. To my surprise, the crew showed up early on Friday. I had to dispatch my daughter, who lives in Sandwich, to the house so that someone could be there. My bad for not reviewing the entirety of the contract at the time. Having spent five plus hours going through the sales pitch, I just wanted to get it done. The crew did not finish until well after 6 PM the following day, in complete darkness, rendering the post-work inspection useless. Indeed, a bundle of shingles and a single ventilation shingle is still in my driveway. It was too dark for the crew to even see what was left behind. Please come back to take them away once the snow clears. The next day, I stopped counting after picking up 100 roofing nails from the lawn and bushes. On that Saturday morning, the second day of work, I heard what turned out to be flashing and roofing materials come crashing down on my composite back deck because the tarp had not been properly secured at that end of the house, damaging the deck. Blake told me that, in preparing the estimate, he was overestimating the amount of wood that would be required, and more than likely there would be a refund as a result. The initial project cost came in at $37,655.28, but because the crew needed more wood, I ended up paying $37,922.02, a difference of $255.74. At $4.34 per quoted square foot, that's an additional 59 square feet of wood, where the initial proposal included 96 square feet of wood, for a total of 155 square feet of wood. That's a 61% estimation error. I paid a premium price for what I had hoped would be very good work, and I was disappointed.”
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“I already recommend power remode ling to 3 of my friends”
“I would tell them the good experience we had. But everyone thought the doors were great but overpriced.”
“The communication with customers needs to improve.”
“I would be happy to recommend your company to friends and family for an excellent job done!”
“They came to install the windows and door when they said they would. They did there work and cleaned up any debris. Very professional. Nice job”
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“They were good. They came on time, there was not much hassle, and the work was clean.”
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“The windows appear to be of good quality, however, their practice with scheduling was terrible. I had three different calls, and I finally got an appointment of my own demand on the fourth time. That was ridiculous. I'm still waiting for a phone call for the screens that don't even fit properly into the channel. I look like the house that Jack built, and my neighbor even noticed that. She also asked me if it was supposed to be built like that, and I said no, they're not going into the top channel. The screen and everything were supposed to be put in at the end of July or January twenty-fifth or so, I believe, something like that. But that's when the job was completed, and of course they took the money out right away, which I should have called the bank and told them that that was unacceptable. They should have waited, because it was installed on the twenty-fifth. So we're already into the second week, and I did not hear from anyone, and we're already into the 2nd week of doing this repair, which is screens. It's not like an entire window as an assembly, but no one got back to me. So, I called the beginning of this week because no one had gotten back to me, and I felt that someone should have at least gotten back to me to tell me. The communication is relatively non-existent due to the fact that the day that they called on the third cancellation of the installment was at the time the gentleman was supposed to come. The third time they canceled to make another installation date, eight something, a few minutes after eight, I'm getting a phone call from their department that is the repair department of some sort. I know it was extension six-six-six-zero. They said that they needed to change the date because that particular team that was coming to my house to do the installation didn't want to work because of the windchill factors, which happen when it's windy, but it's not the entire day. The next thing was I asked him if they have other teams out, and he said yes. So he's going to tell me that this one particular team that doesn't want to work today is okay by him, yet the other teams are out doing the installations. That's where I had a problem. The fact that he called me in the time window that the team was supposed to show up to do the installation, and this is the third date I had, so now I'm pushed to a fourth installation date, which he said he can get a team out here on Monday. No one's going to work, and not to mention this snowstorm has been predicted for a week now. So, maybe it would have been better practice for him to call me on the day before, Friday, and say they may not come tomorrow because of the weather. If they had done that, I would not have moved all my furniture out of their way, which I was asked to do before they came. I was also asked to take down all of my window treatments, which are shades that include brackets, and then that night there are no shades in my windows, and I have a streetlight out here. Luckily I have a mask, but my sister was furious because she doesn't like wearing the mask because it falls off, and it was just daylight in there the whole time when she was in her bedroom. So, again, the communication is sorely lacking. I owned a business, I ran businesses, and I was a manager most of the time, if not an owner. That should have been a phone call preceding the date of my third installation date to let me know not to bother and wait until the team gets there. It was only five windows, but I'm not putting it all back up to take it down the next day, so I just asked him if they can come tomorrow, because I'm going to keep this. Otherwise, I'm canceling the whole thing, period. We'll see if I have to go to court because they've already canceled my date for the fourth time. I can fight them for whatever money they think I will owe them for this constant inconvenience. That was my problem. I feel the quality of the glass of these windows is good, however, the screen is hanging down one inch that you can visibly see through the lowest ash. My neighbor already commented on that. She needs five windows put into her house, which I highly doubt she will use them. I'm going to say just do some research, and I don't even know why I went with this company because it was supposed to be like some sort of a discount to the state of Massachusetts, and I got this email, so I thought I was doing the right thing. Shame on me, and that's my fault that I didn't do my research. I've owned a house since nineteen eighty-five, and I always do research, and I've had work done on the other house, like the siding, windows, doors, and storm doors. I never encountered this kind of situation, and I've had a whole new heating system put into this home. I've been in here now for nine years this year, because it was two thousand seventeen when I bought this home, so it's not like I haven't dealt with people that do service calls or do whatever I'm having worked on. I've had countertops, cabinets, etc. I've never had this experience where someone changed the date four times to get it, whatever installation was happening.”
“I was very pleased with the service. They were very professional and organized.”
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“Overall, I am happy, but there were some issues.”
“Very courteous”
“Friendly and professional”
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“The job is not completed to satisfaction. A Manager came out to review our concerns and agreed to send out a crew to correct the items. That was over 3 weeks ago. We've had a snow storm 2 weeks ago which is understood as part of the delay. There is a large uncapped opening at the end of a trimmed area near the front door that snow and rain could enter.”
“I like the windows! They're great!”
“Service is great, and the work is top notch”
“The work is great and the process professional.”
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“Initially I was impressed but eventually became dissatisfied. I do not like that they will give you a better "deal" if you sign in immediately. If you can do it for a cheaper price today why can't you do it for the same price tomorrow. Also I was told I was charged for 6pieces of plywood but afterwards I was told they used 15 bit there were 3 left over. When going to my attic there was absolutely no way 15 boards were replaced.”
“*** For the gutter job, I had to call many times - 8, I believe - to get someone to return and fix the job that was done. When the appointment was finally made, they did not arrive which meant more phone calls. When finally they arrived, a different crew that originally did the work, they did the best they could to fix the problem but it still looks lousy.”
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“Power Home Remodeling’s crew was here early, worked extremely hard, and picked up late. I’m training in Massachusetts, and it’s wintertime here. They worked under tough conditions and did a great job.”
“I liked the quick response and follow up. The quality of the workmanship. The oversight of the work and the follow up to make sure that I was totally pleased with the job.”
“They did a wonderful job and went above and beyond.”
“I had 3 projects done with Power Home Remodeling. I have been totally satisfied with each one of my projects.”
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“At first, they gave me a price. And when the job is accomplished, they rise it.”
“Professional, detailed, excellent work crew.”
“Everything was satisfactory from the beginning to the end.”
“Everyone was professional and efficient. I clearly knew time frame and scope of the work to be done. They clearly communicated from the first meeting right through until project was completed.”
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“They provided excellent service and excellent work.”
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“Initial contact with Power was really great, and customer service was outstanding. However, everything changed when my property was damaged, and Power was reluctant to take responsibility for the damage, referring me to a third party. That caused a lot of discrepancies at my home. For over a month, the issue was not resolved. I had to take action on my own to reach out to the third party involved. I had never contracted a third party. This caused a lot of stress and discrepancies at my house. The issue is still somewhat open after a month later.”
“Power Home Remodeling did a bad job. I spent so much money, and got this result. They said maybe I didn't understand what the person said to me. I will never recommend them. They won't do anything about it because they already got their money. I am not happy.”
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“They did a great job accommodating some complications in the project due to lead. It would have been helpful if they knew the Massachusetts law better and were certified so they could still do the work because they are not certified for certain lead things.”
“The professionalism, the way they treated us made sure we were involved was just a great experience overall.”
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“I would highly recommend Power to friends and family and already have. Their professionalism and reputation say it all.”
“The area of the glass was smaller than our original windows, and we were promised they would be the same size as the original area of the glass.”
“They were responsive to comments and feedback.”
“So far, it has been good.”
“I felt yall were efficient. And I was even educated during the process about the state of the wood on our house and how insulating it looks in the environment we live in.”
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“It is a great company, but I just wish things were a little better.”
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“The installers were on time, quick, professional amd lookd like they did a great job.”
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“The first team that came to our home said that covering rotten wood with siding was as good as repairing it. They did such a poor job, every window, door frame, Eve, and overhang needed to be redone. As well as every external electrical outlet being misfit, they tossed the external lights into bushes and broke several objects in the yard. All the repairs needed were not passed on to the second work crew who came to my house. When they walked around they said the entire house should be redone and they hadn’t been told the extent of the repairs in the project plan and left. The account manager called at this point and said the first team would come fix everything. I refused to let them on my property and was told I would have to wait for another crew to be available. More than one month after the initial install was finished, a third crew came to complete the repairs. This crew was competent but repaired only what i specifically pointed out. No compensation was offered other than replacing the broken objects in the yard. The promised electrician has still not contacted me about the cut power lines in the wall from the initial team but the siding does look good. The gutter install crew was friendly and did a great job.”
“Good work”
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“The direct connection throughout the project doesn't leave any room for misunderstandings. As a homeowner, it makes me feel like every job is being completed to the highest standards(mine). I appreciate”
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“The communication throughout the project was very good. The sub contractors were professional, and the Power crews were as well.”
