“We genuinely liked the product, the service, professionalism and excellent customer service. Yes we would likely recommend Power Home Remodeling to a friend or family member.”
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“They said they would be back to install shade brackets and they never came back. That by itself not so big a deal but they left an absolute mess outside the house. It was dark and there was snow on the ground so I was not able to see all of the white plastic pieces all over the outside until the snow melted but for days I was pulling small pieces of plastic out of my dogs mouth. All they needed to do was lay down drop cloths outside as well as inside and that would not have been an issue. Bottom line is they rushed the job trying to get a 2 day job done in one day.”
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“The quality of work from Power Home Remodeling was very good.”
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“Customer service”
“From the initial estimate visit through the installation everyone we engaged with acted in a very professional manner.”
“People we dealt with all around (salesman, installers, support staff) were all very professional and courteous. Work done very quickly.”
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“Very professional and very thorough”
“The quality of work was excellent. It was done in a timely manner.Dealing with the sales representatives was easy and no hidden cost. They actually refunded money for product not used.”
“Very professional and personable people.”
“This project was so incredibly frustrating. The people who came out to get my business. We’re very eager to show up exactly on time. But when it came to do the actual work, I didn’t experience that. The roof took so long to do and I understand that it was snowing and it delayed things, but the team was supposed to come back the following day on Sunday. Nobody showed up and there was zero communication. It took me calling on Monday to learn that they needed more supplies because for some reason they didn’t bring enough with them and then they didn’t show up until Monday. Not only that they left a whole lot of nails in my driveway and I’m very lucky that I didn’t get a flat tire. Then when the gutters were supposed to be done, I asked for the team to come first thing in the morning because I had a lot of therapy sessions and I didn’t want those to be disrupted. They not only didn’t come first thing in the morning, but they didn’t show up to my house until 2 PM after I had to call yet again to find out where the team was. I have other projects that need to be done in my house, but I will say that I will not hire power because it was a very frustrating process. And then I looked at the reviews on Google, which I should have done prior, and the reviews are terrible. Not only that, but not one person from power ever commented on anybody’s reviews to try to make anything right. And that to me tells me it is not a company with integrity. And it’s too bad because I have a very large reach of people and I absolutely could not recommend this company.”
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“The sale lady was very knowlegable and gavce us so much confidence on their work.”
“yes”
“They are very pushy; that is why I didn't rate recommending them a five. They are nice individuals, yet they are pushy.”
“Workers were punctual, site was clean and safe, I've shown friends pictures of the finished product and it looks amazing. We are also having our roof done in the next few months”
“The men did an excellent job in installing the windows and door. I am very happy I had Powers HR company do that big job!”
“Professional quality work”
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“I gave you five star because the service was fast and clean and done in half day”
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“For most of the project, the siding crew worked quickly and finished ahead of schedule, but there were a few issues that I was not happy with. I contacted the project manager & they sent someone out to review my concerns, but I am still awaiting a resolution. Our gutter installation & window installation were exactly as expected and we're content with the finished product.”
“No followup or response to questions. Only first names of managers. Job now completed! Wrong windows installed one damaged! Door install incomplete.”
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“They cancelled the installation 3 times. I would say communication was lacking.”
“Power Home Remodeling showed up timely, but they did not clean up well.”
“So many problems! I need to explain in a phone conversation”
“The workmanship was perfect. I would not have had three roofs in 30 years if I had had them do it the first time.”
“There was an issue with debris being left at the house. Your quality control person Derek assured us that it would be taken care of on Saturday 12/20 and that there would be a crew out to clean the mess and finish up a few things he found during his inspection. He lied directly to our faces to get us to sign off on the construction completion because we're still waiting”
“Absolutely not. Company is not reliable!”
“Great job!”
“The workers were here @ 7:30 & did not leave until almost 5:30. They worked non stop to finish the job’s”
“For me communication is huge and while the front office has been great in returning our calls and concern, on site communication can be so much better IF I could speak Spanish or the installers could speak English.”
“Very easy to work with communication was great”
“Very fast and professional service.”
“I told the PM I had no outdoor power outlets, and was told the crew would bring a generator. Upon walkaround after they had left, I discovered that, with neither my knowledge nor permission, the crew entered my basement, found MY outdoor extension cord, and ran it out to my back deck, leaving the door wide open. Under NO circumstances should a contractor be checking doors to see if they are locked, and the let themselves in. Should this review be seen and addressed, I would be willing to change my response.”
“Already gave feedback to Alex”
“Despite the snow covered roof we had, they patiently waited till it could melt enough to do the job. They arrived at 6:30am on the day of the installation and finally finished in the dark about 8pm. From what we can tell it looks Great !”
“Disappointed with scheduling for follow-up work on my new installation”
“They showed up when they were supposed to, did excellent quality work, and explained what was going to happen and when it would happen. I could not have asked for better representation.”
“Great experience!”
“Great communication, quality review and customer service.”
“I liked my experience.”
“Yes”
“Great customer service. Windows look amazing. Everyone we worked with was polite and great to work with.”
“Despite a rough start and lapse in communication, customer service and all involved made efforts to correct their misunderstandings”
“Great service. Only took a few weeks from discussing the project to the actual completion of the project which only rook one day. They were very professional and courteous.”
“They were very thorough and professional and provided good quality work.”
“Everything was done exceptionally well”
“Overall, it was a great experience.”
“They were very professional, very courteous, on time, and cleaned up after themselves. I highly recommend.”
“Power Home Remodeling needs to absolutely tell the customer what they can and cannot do beforehand. Don't leave the customer hanging.”
“Great communication, reliable, thorough.”
“Power Home Remodeling was very professional and courteous. The sales people who came were very detailed, and I was not ready at that time, but they showed me all of the benefits. Our project was different, but the way they explained it was very helpful, which is why I decided to move forward with the project through Power.”
“They were very professional. So far, they have delivered on everything they said. The crew from start to finish did the job really well, and we are satisfied with the professionalism of the people who came to do the work. They checked with us to be sure what was written was done.”
“I would recommend them to my friends because of the outstanding customer service and knowledge of the product. The display of how the windows retract the heat was a very good presentation.”
“The scheduling was confusing.”
“Everyone we interact with is super friendly and well informed. They all seemed to be looking out for our best interest as new, first-time homeowners and kept us in the loop throughout each project.”
“Very good explanation about the product and installation”
“Good quality, explained everything well.”
“Project was done fast and smooth”
“Excellent quality, efficient and personable workers, working very well”
“Price point… Well, not the least expensive windows, they are quality, and they come with an excellent warranty. The app lets me know exactly what step I am at. Every interaction with every employee of the company has been positive and professional.”
“The process was seamless, very professional, great communication”
“From the beginning we had issues getting the correct shingle including an incorrect delivery, also when the correct shingle was supposed to show up it did not, there was never a final walk around when product was installed as everyone boasted, there was no supervision on site, the promises made to not damage my skylight were broken, from initial salesman at the beginning promising us he'd put extra notes in the order ( who is reading those notes if they were entered?), to the quality assurance person who visited my property during the install (who could not speak Spanish)and had no leadership on site to talk to- He told me not to worry about it as well , he spent more time trying to sell me more products. The crews do not speak English. There was no supervisor to communicate with. From what I can see other than damaging my skylight the rest of the install went well. I'm not blaming the crew, I'm blaming the management and the sales people and their lack of communication. Everybody I spoke to, about eight different employees through a series of phone calls and a couple on-sites, were all different. In the very end things were rectified, not the day they said it would be fixed, but eventually they fixed it, and I finally got that final walk around after all of my complaining, it was a painful process from start to finish. There should be ONE point of contact for homeowner, I was thrown around like a ping pong ball.”
“Didn't keep thier word. Don't call back when they say they're gonna call you.”
“In the whole project, I have a really very basic roof. The project was a disaster from the get-go. They started the project without a dumpster. It is supposed to be a one-day project that turned into a six day. Although, in their system, I am now aware that they closed it. Like 2 days before, I was getting calls from their project managers hovering me to make a payment when the dumpster was still there. When they finally did get it, it just sat in my driveway for days. I had to remind them over and over again to get it off my property. They damage my son's truck. A nail in his paw and it got messed up. Because the dumpster was not there, all this stuff was all over my yard for days. Had this basic roofing job gone well, I would have spent another $81,000 with this company. Because it is so horrible, that is never going to happen.”
“The standards they set for the people who worked with them were high. They came on time, and they cleaned up as they said they were going to do. They were going down a checklist. I was amazed by the amount of time it took them to do it. It was done, as close to perfect as I can imagine. I learned a lot about roofing. When they said they were going to be here at a certain time, they were here. The dumpster came when it was supposed to come. Everything was very timely. I was amazed by the app they downloaded on my phone. I was able to track everything. I was very impressed.”
“We have had great service from Power.”
“They were fast, efficient, friendly and very competent.”
“People were very knowledgeable and polite!”
“They are very professional. The installers asked me all kinds of questions and made sure I was happy. They came in, got the job done, did a good job, and left.”
“They were very efficient, helpful, did a great job, and were very neat.”
“The entire process, from the initial salesperson to the quality assurance after installation, was 100% professional and efficient.”
“They are expensive.”
“The crew was efficient, careful and respectful of the house, its contents and the owners.”
“We were very happy and pleased with Power Home Remodeling.”
“👍”
“Every employee we engaged with was professional, honest and respectful. The entire experience was so positive and our home looks BEAUTIFUL!”
“Savannah and Ellie were very helpful and the crew that came and put the windows did a very good job and they were very neat”
“When completed I was told I had to put all moved furniture back and in install the removed blinds. I am an 81 year old handicapped person with carpel tunnel.”
