Gutter & Roof Solutions NW
1st year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Gutter & Roof Solutions NW has received 4.1 out of 5 stars based on 115 customer surveys conducted through GuildQuality.
5
66
4
15
3
15
2
15
1
4
1st year as a Best Pick Call
"Our mission at Gutter & Roof Solutions NW is to offer peace of mind for Pacific Northwest families utilizing lifetime roofing systems and the Valor Gutter Guard system. Gutter & Roof Solutions NW knows how to ensure your gutters and roof are working to their full potential."

Bill Heeter | Owner & President
Company Information
Services Offered
Gutter & Roof Solutions NW installs, repairs, and replaces metal, asphalt shingle, composite, flat, slate, and wood shake roofs for residential customers. The company also installs skylights and Valor gutter guards. Gutter & Roof Solutions NW offers free estimates and financing options.
Warranty
The company offers a 100 percent customer satisfaction guarantee and honors manufacturers' warranties.
Company History
Gutter & Roof Solutions NW was founded in 2010.
Distinctions
The company is a GAF Certified Master Elite Roofer and a member of the Master Builders Association of King and Snohomish Counties.
Employee Information
Employees wear uniforms and drive marked vehicles.
Areas Served
Bellevue, Renton, Redmond, Kirkland, Sammamish, Bothell, Issaquah, Mercer Island, Kenmore, Woodinville, Medina, Seattle, Everett, Marysville, Edmonds, Lynnwood, Bothell, Lake Stevens, Mukilteo, Mountlake Terrace, Snohomish, Seattle, Kent, Renton, Federal Way, Auburn, Pacific, Tacoma, Lakewood, Puyallup, University Place, Bonney Lake, Sumner, Milton, Gig Harbor
Address
20 37th Street NE Suite A
Auburn, WA 98002
Hours
Mon
8:00 am - 4:00 pm
Tue
8:00 am - 4:00 pm
Wed
8:00 am - 4:00 pm
Thu
8:00 am - 4:00 pm
Fri
8:00 am - 4:00 pm
Sat
Closed
Sun
Closed
Licenses
GUTTERS845CJ

Compiled Score:

Gutter & Roof Solutions NW has received 4.1 out of 5 stars based on 115 customer surveys conducted through GuildQuality.
5
66
4
15
3
15
2
15
1
4
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
12/20/2020

No review comments provided

Review by
12/09/2020

“The salesman, Keenan, was very helpful and communicative and prompt.”

Review by
12/07/2020

“They met all of our expectations.”

Review by
12/07/2020

“Their communication, patience, and customer service exceeded my expectations. They are the best company I have ever worked with. They have excellent customer service. They were very helpful, patient, and communicative. It was a pleasure working with them.”

Review by
12/07/2020

“It was a great job done! Gutter & Roof Solutions finished quickly.”

Review by
12/07/2020

“Everything was great. There was just a long delay between the time we agreed upon the work and when it actually took place, but I don't know if that's necessarily the company's fault. There was a bit of a challenge there because of the pandemic.”

Review by
11/30/2020

“The salesperson was amazing. He would follow up and make sure everything was going well, and I was happy, so I really appreciated that.”

Review by
11/30/2020

“I would like to recognize Peter for his exceptional service. He was great!”

Review by
11/29/2020

“too many issues - not first time quality.”

Review by
11/24/2020

No review comments provided

Review by
11/24/2020

No review comments provided

Review by
11/24/2020

“The whole group provided exceptional service.”

Review by
11/24/2020

“They were very fast and did a good job.”

Review by
11/24/2020

No review comments provided

Review by
11/24/2020

“Xavier corrected some of the mistakes that some of the workers made, he did an excellent job, and he's a good employee. They should keep him.”

Review by
11/24/2020

No review comments provided

Review by
11/24/2020

“Someone at Gutter & Roof Solutions that I would like to recognize for their exceptional service is Fabian.”

Review by
11/24/2020

“The sales rep that came out the first time was really good. He went over all the details of the roof with us.”

Review by
11/24/2020

“Workmanship was fine but it took 0ver 10 months to complete the work.”

Review by
11/24/2020

“The work was excellent but the communication from the office was not good.”

Review by
11/24/2020

“The roof”

Review by
11/21/2020

“The roofing crew was courteous and did a good job. My only problem was that they weren't provided bathroom facilities. The gutter guy was nice and worked quickly. However he failed to direct the water from the upper roof into a gutter and there is a torrent of water that flows over the side of the roof and onto the deck during a heavy rain.”

Review by
11/18/2020

No review comments provided

Review by
11/18/2020

“I would recognize the project manager for his exceptional service.”

Review by
11/17/2020

“The lead gentleman for our roofing project was very nice and answered all my husbands questions.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“Everyone was awesome. The roofers worked in freezing cold and the gutter guys were so quiet and fast!”

Review by
11/17/2020

“Showed up as promised, polite, clean, friendly.”

Review by
11/17/2020

“One of the best jobs I've seen. Roof really improved the appearance of the house.”

Review by
11/17/2020

“Christian Vasquez did a terrific job working through issues with me and was fair and effective communicator. Stanley Daniels was the original estimator that made a mistake on the estimate but worked with me in good faith to get to a price that I went with after management pushed back on his pricing.”

Review by
11/17/2020

“They were here when they said they would be and got it done. They cleaned up pretty well.”

Review by
11/17/2020

“I had to stay on top of the work every step to insure they met contract and GAF underlayment requirements.. to their credit they explained and corrected mistakes...”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

“Awful customer service! Still haven't received my 50 year warranty paperwork!! Tired of calling!!”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“They were very bad on their clean up. I'm still finding nails after one year.”

Review by
11/15/2020

No review comments provided

Review by
11/15/2020

“sales-Peter Carter, installers-Fabian & partner (his name escapes me)”

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

“The salesman was awesome, and knowledgeable. The followup afterwards left a little bit to be desired.”

Review by
11/14/2020

“They exceeded my expectations with how timely they were.”

Review by
11/14/2020

“They have had to come out several times to ensure that the gutters were performing properly. I still have a couple of spots that need to be fixed and it's been months.”

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/13/2020

No review comments provided

Review by
11/12/2020

“Excellent work. Arrived early, worked hard and cleaned up perfictly. I highly recommend them.”

Review by
11/12/2020

“Peter”

Review by
11/12/2020

“It was better than we thought.”

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

“Roofers”

Review by
11/12/2020

“This was a GREAT job. I appreciated them coming out as I was on the outer line of service. They had the roof done in one day and the workers were very professional and dedicated to doing a good job. The gutters were also installed in a day and great job. I am very pleased with the service and work done.”

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

“Skylight installations had to be done in many locations. The quality of this work was above and beyond - thank you for your attention to detail and diligence.”

Review by
11/12/2020

“Jesse Tapia was great (deserves a bonus :-)”

Review by
11/12/2020

“Decent work, but yet to follow up on some install issues we discussed”

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

“Unresponsive and took forever to start work on my roof.”

Review by
11/12/2020

No review comments provided

Review by
11/12/2020

“The salesperson and the gutter installer.”

Review by
11/12/2020

“Fabian, and his crew were great! They did their best to make us happy even though the office poorly communicated just about everything to them”

Review by
08/08/2019

“They are very helpful and worked with me to get my roof replaced.”

Review by
07/17/2019

“The subcontractor installation crew was definitely not their A team.”

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

“Showed up as scheduled, hardworking even in very hot weather conditions.”

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

“They did excellent work and made it on time for the roofing. The gutters are a different matter.”

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

“I'm really not sure if I would recommend this company. Overall, I am very happy with the appearance of the roof and gutters, but there were problems. See additional comments at the end of the survey.”

Review by
07/15/2019

“The employees at Gutter & Roof Solutions NW were very professional and I would recommend then to anybody.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“We were very pleased with the work and the clean-up, and the installers themselves very nice.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“We appreciated that Gutter & Roof Solutions NW were very fast with scheduling. The installers were very courteous, quick, and did a great job.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“They were very efficient and did a nice job.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“We had some issues with the completion of the work. We were told it would take a week to complete the work and it took six weeks in the middle of winter, and we had a contractor walk off the job in the middle of the project with my roof torn off. So I would be hesitant to recommend Gutter & Roof Solutions NW them under those circumstances.”

Review by
07/15/2019

“They came out to do our roof, and they started out by doing the garage roof. They completed the garage roof that was not contracted to do, and they left without doing the house roof. I got ahold of them, and they got ahold of the people who were supposed to be doing it. After arguing with them and their arguing with their workers, it took them a month to a month-and-a-half (because of the rain) to do our roof. When they were completing the roof, they did not finish the job on one side. That flooded our back porch, ruining books, clothing, and other items out on the back porch. They said "sorry," and that was it. We took a loss on that stuff. When they finally supposedly cleaned up the place, they didn't clean up anything in the yard, next door, out front, or in the back. They did not use a magnet to pick up nails. We got a flat tire out of it. We had to replace the tires on the car because of a roofing nail they left. My wife stepped on one of their nails and had to go to doctor to get a tetanus shot. That cost us money. It's been seven to eight months since they completed it, and we're still finding nails from that job. They did not clean up at all after themselves. What are my chances of recommending them to anybody else? I would say "run, do not talk to these guys." They don't hire or have professional roofers. They just have people come by and do the roof.”

Review by
07/14/2019

No review comments provided

Review by
07/12/2019

No review comments provided

Review by
07/12/2019

No review comments provided

Review by
07/12/2019

No review comments provided

Review by
07/12/2019

“very hard working guys! they were great!”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: