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“I’m not happy… at least as happy as I feel I should be after spending $100,000 on my roof. I was going to have them replace the insulation but I lost confidence in Guardian. Unfortunately any one who asks me for a recommendation will know I’m not happy”

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“Excellent and will use them again.”

“I am very happy. Job do as specified , on time. All people did a great job.”

“I believe the final product is good, but they were a difficult company to work with. Every time I called with a request or question, the person I needed to speak to was in a meeting. Then they would call back when the timing was not convenient for me. When we committed to getting the new roof, we were promised a "walk through" at the end of the job, but this never happened.”

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“Super fast, I just with they hadn't left my water running for 4 days and finding debris in my yard that should have been found in inspection.”

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“All was above expectations!!”

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“Guardian gave us a competitive price the first time they met with us and didn't engage in any "hard sell" or high pressure tactics.”

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“Jimmy Brown was friendly and personable throughout his roofing presentation. He did a good job of showing us our options. Edwuin Ruiz and his team Did a outstanding job on the roofing. We were amazed how they clean up before they left every day. I provided them with touch up paint and they made good use of it. The Roof is beautiful. And displays their pride in their workmanship. We would highly recommend Guardian Roofing.”

“They did a great job of explaining what was needed. The workmen who came out were very efficient and very pleasant to deal with”

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“While the work the team does is quality the commnication between contractors, managers and office personnel is horrible.”

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“I would be happy to recommend Guardian roofing and gutters to anyone who is looking to replace their roof. Everyone is so knowledgeable and professional. Getting a new roof is never easy. But the staff at Gaurdian roofing took great pride in making sure that we understood what needed to be done and saw that it was done correctly.”

“Another good experience! The crew was professional and courteous, answering all our questions. Greatly appreciated how clean they left everything after completing work.”

“Erick and crew are highly professional and informative. I would recommend them to anyone.”

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“Great service with awesome communication”

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“Yes”

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“Guardian completely replaced our 27 year old roof. The initial assessment was very detailed, including a video of their inspection crawling around the attic space. The removal and installation was professionally and efficiently done. We had some water damage that was repaired with new plywood in some tricky spots. They also changed the ventilation to the attic to avoid further water issues. From beginning to end, the process was excellent.”

“Prompt communication. Efficient. Friendly.”

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“Andrew, our estimator, and the work crew were professional throughout the process. I would recommend them for roofing replacement”

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“I would absolutely recommend.”

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“Everyone from those that answered the phones to those that completed the installation were very professional and a pleasure to do business with.”

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“Great service - very customer oriented.”

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“Nope. Work was good but everything else was amateur hour. Scheduling had zero communication. When the crew showed up to do the job they did not say hello or ring the doorbell for an introduction or to tell us that they were done. Extremely unprofessional.”

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“I was impressed.”

“Horrible experience from start to finish. The gutters are adequate but the re-roof project was a total disaster, which is so sad, since they did a perfect job on my second house next door in 2014. The salesman, Joshua, promised that my beautiful gardens would be protected all around the house with plastic and a "really neat netting system that catches all the debris" but in reality there were two 3 foot strips of plastic and netting just near the dump trailer on the rip off day only. Hundreds of nails and shingles all over and more still being found 2 months later. I made the mistake of believing the salesman, based upon my previous great experience, and he pounced on me/us (my partner was also duped--and he is usually the one who does extensive research before a purchase). We should have read the contract--which was just boiler plate for Guardian's contractual protection; the only customized portion was a mostly non-quantified list of materials--before putting down a deposit. We were conned into lead boots for the cast-iron vents, and getting a new chimney cap--which was huge disaster of a project, taking way too much time and mess when just some minor tuck=pointing type repairs of cracks would have been sufficient. We were given no options for different levels of products--just go for the expensive. Which is great for your two companies and all the commission-based folks.I also should have been there when the project started, but since the start date was pushed off three days I had to meet a business obligation that I had put off trying to accommodate the project. If I had been here I would have stopped the project rather immediately for lack of promised protection of the yard, lack of communication (or ability to communicate with) Jorge the project leader, lack of any explanation at any time in any way of what exactly each stage of the project would entail.No, the gutters are not anchored to the ends of the roof beams as promised. No there wasn't just "a small amount" of dust and debris in the attic--the entire house and yard, inside and out was littered with nails and shingle debris and concrete dust invaded all the vents of the house as well as completely coating the exterior.The underlying shiplap of the roof, which had indeed been damaged by a previous shingling job by Home Depot 15 years ago, was rather completely further shattered especially in one area, even though the salesman promised that would not happen. But when it takes three power roof vents and four tries before you get it right, then there's bound to be a compromised support structure. So my partner provided Carlos with the solution--and the lumber--to make a rough box frame to attach the final power roof vent.Besides the extensive but temporary mess of roofing debris flying everywhere around the yard, there were also two roof vents that were supposed to be replaced but were missed and had to be added later, plus permanently cracked original bricks in the chimney and aluminum trim coil which is permanently damaged in one area. Most of the tar marks on the vinyl siding are now cleaned up, but I'm still finding more to clean off with fast orange cleaner. Gouges, however, will be permanent..And then there's the actual shingling material, which I am not confident is installed correctly. Most of the damaged roof line edges were cleaned up so at least the edge is straight,, but I just noticed yesterday that a few more of the high-rise ridge cap shingles are cracking, after quite a few had already been replaced.I supposedly had a 10% discount to begin with, as previous customer, but there were no line items in the proposal to compare pricing. (Guardian had a 10% special going on for anyone 2 weeks ago). The salesman said it would have been more than I paid in the end, according to "his notes", which we never saw, except for the Horrible experience from start to finish. The gutters are adequate but the re-roof project was a total disaster, which is so sad, since they did a perfect job on my second house next door in 2014. The salesman, Joshua, promised that my beautiful gardens would be protected all around the house with plastic and a "really neat netting system that catches all the debris" but in reality there were two 3 foot strips of plastic and netting just near the dump trailer on the rip off day only. Hundreds of nails and shingles all over and more still being found 2 months later. I made the mistake of believing the salesman, based upon my previous great experience, and he pounced on me/us (my partner was also duped--and he is usually the one who does extensive research before a purchase). We should have read the contract--which was just boiler plate for Guardian's contractual protection; the only customized portion was a mostly non-quantified list of materials--before putting down a deposit. We were conned into lead boots for the cast-iron vents, and getting a new chimney cap--which was huge disaster of a project, taking way too much time and mess when just some minor tuck=pointing type repairs of cracks would have been sufficient. We were given no options for different levels of products--just go for the expensive. Which is great for your two companies and all the commission-based folks.I also should have been there when the project started, but since the start date was pushed off three days I had to meet a business obligation that I had put off trying to accommodate the project. If I had been here I would have stopped the project rather immediately for lack of promised protection of the yard, lack of communication (or ability to communicate) with Jorge the project leader, lack of any explanation at any time in any way of what exactly each stage of the project would entail.No, the gutters are not anchored to the ends of the roof beams as promised. No there wasn't just "a small amount" of dust and debris in the attic--the entire house and yard, inside and out was littered with nails and shingle debris and concrete dust invaded all the vents of the house as well as completely coating the exterior.The underlying shiplap of the roof, which had indeed been damaged by a previous shingling job (without sheathing) by Home Depot 15 years ago, was rather completely further shattered especially in one area, even though the salesman promised that would not happen. But when it takes three power roof vents and four tries before you get it right, then there's bound to be a compromised support structure. So my partner provided Carlos with the solution--and the lumber--to make a rough box frame to attach the final power roof vent.Besides the extensive but temporary mess of roofing debris flying everywhere around the yard, there were also two roof vents that were supposed to be replaced but were missed and had to be added later, plus permanently cracked original bricks in the chimney and aluminum trim coil which is permanently damaged in one area. Most of the tar marks on the vinyl siding are now cleaned up, but I'm still finding more to clean off with fast orange cleaner. Gouges, however, will be permanent..And then there's the actual shingling material, which I am not confident is installed correctly. Most of the damaged roof line edges were cleaned up so at least the edge is straight,, but I just noticed yesterday that a few more of the high-rise ridge cap shingles are cracking, after quite a few had already been replaced.I supposedly had a 10% discount to begin with, as previous customer, but there were no line items in the proposal to compare pricing. (Guardian had a 10% special going on for anyone 2 weeks ago). The salesman said it would have been more than I paid in the end, according to "his notes", which we never saw, except for the line item where he had $7000 plus listed for plywood. Why so much? "well, lumber is expensive now and hard to get, but we have our own special supply coming in from Canada.." Just more lies--80 sheets of CDX sheeting is roughly $1500--retail. No special supply line, just the local delivery company that everyone uses. I did get $2500 off after tense negotiations with general manager Jeff due to "lack of transparency" regarding the degree and amount of mess. Also, he did agree to replace the spark arrestor/flue cap, after originally refusing to. But the flue Guardian put in was a different size, and Jorge's attempt to cut and squeeze it back in was a disaster, so they did provide a visually acceptable flue cap in the end.There's more that went wrong, but this probably exceeds a reasonable length already. I am not confident in the integrity or longevity of this expensive roof--despite any guarantees, as I have had those before, and would love to have an actually competent company independently evaluate the finished product”

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“They did an excellent job. I am very happy with the work that was completed.”

“Arrived per appointment and finished with stated time frame.”

“The project was not inexpensive, but addressed a number of things related to the roof (chimney, gutters, sagging roof, etc.). The crew worked well and did nice work overall. There were a few minor hiccups, but things were quickly addressed and resolved by the foreperson. I'm not wild about their various departments, as it leads to some confusion on billing and stages of completion. If you've worked with them, you likely know what I'm referring to. I did appreciate the notices of crew deployment and most of the were accurate. We had one or two where we received a notice of someone coming and they did not or were delayed. Overall, I'm satisfied with the work and will see how things work through the first wet season.”

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“They did an excellent job, and didn't leave a mess. I was very pleased with it.”

“They impressed me. They did a great job, and they worked with us on the payments. Overall, it was a very positive experience.”

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“Guardian Operations did a really good job.”

“It was, overall, a very good experience.”

“Guardian replaced our carport roof seven years ago, so we were comfortable returning to them for a competitive bid on the house roof. Needless to say, we ended up staying with them and are so pleased that after all this time, Guardian is still doing great work.”

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“Working with Guardian Roofing was a real pleasure. I am 100% happy with everything. Thanks!”

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