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FEATURED REVIEWS
“I would recognize Molly, she is the main person that handles the scheduling for my projects. She is great and always calls us back right away.”
“They came quickly and finished the job efficiently.”
“Their communication was great.”
“Response time and communications”
“I had Lake Cook Plumbing replace a kitchen faucet. That went on well. I asked them to provide me with a quotation for several other improvements that I wanted. They sent a supervisor to take all the info and to my total surprise, they provided no quote. I call the office several times and nobody called me back, not even to provide an explanation for why they would not want to provide a quotation. They could have called to say they are busy or to apologize for the delay, but I have had no luck trying to get an explanation for this odd behavior.”
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“They exceeded my expectations.”
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“There was good communication and good service overall.”
“The work was completed so long ago that I don't remember.”
“We got a water heater replaced in one day.”
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“I would recognize Molly, she is the main person that handles the scheduling for my projects. She is great and always calls us back right away.”
“They came quickly and finished the job efficiently.”
“I was quite happy with the work.”
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“Their workmanship met our expectations.”
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“They met or exceeded my expectations as I was happy to get some hot water back for a while.”
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“They were always on time and did a good job.”
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“I was satisfied with the high quality of the product offered.”
“The plumbers at Lake Cook Plumbing are rude and incompetent.”
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“They are fair, professional and affordable.”
“Lake Cook Plumbing has great service and they are very organized.”
“They did a great job.”
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“They were really efficient, knowledgeable, and provided great service.”
“I was satisfied with the entire experience provided by Lake Cook Plumbing.”
“They were there when they told me they would be there. The guy was professional and gave great advice. They did an inspection for me, and I would recommend them and use them again.”
“They met my expectations with how courteous and prompt they were, which was very nice. It made it hard for me to lose my temper about the water heater.”
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“Lake Cook Plumbing exceeded my expectations in every area.”
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“Molly, Mike, Jeremy, and the last gentleman that came were good.”
“The price and timeliness exceeded my expectations.”
“They met my expectations with what they did.”
“They did not satisfy my expectations in any way!”
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“Mike and Jim”
“Corey Mosoff is an outstanding professional plumber as well as Molly in customer service”
“Highly likely they were prompt and very respectful. A little expensive but very good.*****”
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“Friendly people, great work”
“expedient, good fast quick service”
“Mike was excellent, both work and communication!!!”
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“They are fantastic.”
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“I was most satisfied with the timeliness of this emergency situation.”
“Their communication was great.”
“They exceeded my expectations returning phone calls and showing up on time. They were nice people. They were able to solve problems.”
“They met my expectations with their timeliness and their ability to make us happy.”
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“They came out on time and fixed the running toilet.”
“I feel the company met my expectations in that they showed up on time.”
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“They went out of their way to research about what our problem was and how to fix it.”
“The person that came out was very courteous and professional. He gave us recommendations and things like that.”
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“Once they got there they were very quick.”
“The work was satisfactory. I did a little checking and I was over charged.”
“He was on time and very pleasant.”
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“Response time and communications”
“Professionalism”
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“I believe it was for an emergency sub pump replacement, and they did a great job. It was done within 24 hours. I would grade them an A; it was good work. I felt the price was fairly reasonable. They got out there, and it was done well. Again, the price for service—because there was water in the basement—I think if you fix that pump, it would go out in the next five years. Fortunately, that's what happens with these pumps, so I think he did fine. From what I remember, it was great—he came out, did his thing—didn't need me standing over him. Didn't increase his price any. When he got here, when he took it out and put a new one in—all good. Everything was great. They did water faucet replacement for me, and all the same stuff held true; it was not an emergency, but I had a leak, and I couldn't turn it off, so he came out and did his thing. It was good, got a new water faucet—works great; everything is good. It was a little bit of a tricky installation, but he handled it well; still working well. It entirely depends on the job, if it was a master plumbing job, I wouldn't have any knowledge of their expertise—but for a faucet replacement—for a guy that doesn't have time to do it himself—then I would recommend Lake Cook Plumbing again.”
“They just explained everything that was going on to the uneducated person that doesn't know anything about plumbing. He broke it down really easy and just explained in simple terms what was going on, what we could do about it, if we wanted to replace the whole thing, or if we wanted to patch it—they asked us. It was a rent house that we had, they wound up replacing a knob or a lever on the back portion of the toilet itself, instead of having to go in and do the whole thing. We were satisfied and our landlord was a good friend of ours, so we wanted it to be good for everybody. I'd give them an A+. Very clean. He was very knowledgeable.”
“Truthfully, what made it positive—I was out there, I'm from Illinois, but I had been living out in Arizona for a long time—and I called this company up, and the guy that came to my door was one of my old high school friends. So, that made it kind of a pretty cool experience. Overall, the service was good, and everything went well. So, the thing that was hard was actually that my parents passed away—and he was out there, some of the things had broken around the house, and he was just really thoughtful about the process—and what we were going through, and it was kind of a big deal for me. I'll give it an A.”
“Lake Cook Plumbing do what they're supposed to do in a very short time, and it was done. They had to replace an injector pump. They had to order the part in another two days, and it was done. They were in and out of here in an hour or two. Everything's an A. They did everything great. They cleaned up after themselves. It was great.”
“They put a new sump pump in for me. The workers were fine. I would give the experience an A. They were good. The quality of work was fine. So far, I haven't had any customer service. They kept everything clean. They know what they're doing. Everything's working; I would recommend them to a friend.”
“Just good workmanship, and they responded quickly to our request for service. They took care of a leaky connection to our washing machine. I would say A+. I've used them before, and I would use them again. I've given them an A+—I would say A+ through the whole thing.”
“He did great work. He was quick, he was personable, and did exactly what we wanted. He removed some plumbing and installed a sub pump, probably ripped out 10 to 15 feet of dead line. I would grade them an A+ across the board. I already have recommended them.”
“They're very thorough, reliable. They put in a water purifier and a softener, and they fixed my son's toilet. I'd give them an A+. Their customer service is great. They always follow up with phone calls and emails too, to make sure you're happy.”
“They came on time, when they said they would, and they finished in a timely manner and cleaned everything up. The service man was very courteous, and they did a great job. They put the hot water heater in. I'd grade Lake Cook Plumbing A+.”
“They did some work for my mom's house. They did very good. They got the work done in a short period of time. They did the plumbing. They routed out the toilet. I'd give them an A+. If I had any friends in that area, I'd give it to them.”
“They showed up when they were supposed to, the work was performed as they said it would be, and the price—they gave me an estimate upfront, so I knew exactly what it would be. They replaced a vessel sink. It would be A+.”
“It was a good experience—very timely and nice. It was my aunt's house. They changed out some pipes and a water heater. I'd give them an A overall. They picked up after themselves. I'd be likely to recommend them.”
“Lake Cook Plumbing did a good job. They got everything done in a timely fashion, came over quickly, and the guy was very good at what he took care of for me in our bath. I would grade them an A+ on all of it.”
“They came on time, their price was good, they fixed our problem. They fixed our sump pump and exactor pump, so it's probably one of those things. I would say they're A+; extremely likely to recommend them.”
“It was great. The timing, the service, and everything made it positive. It was plumbing. Everything was A+. Everything they did, they did beautifully. Very likely to recommend Lake Cook Plumbing.”
“Lake Cook Plumbing did a great job, and we've had no issues since. They put in a disposal for us, and they did some work on our plumbing lines—cleaning them out and stuff. I'd give them an A+.”
“I had a leaky hot water heater, and they replaced it for me. It took them about half a day. I would give them a B. The only thing I had an issue was the price; their price was not really competitive.”
“The work was fine. They replaced a shower head valve—water control, mix control valve. I'd give them a B; the work was fine, the price was—it wasn't a value selection. Without the price, I'd say a B.”
“It was a neutral experience. I wasn't really happy about the fact that I realized how much they were going to charge when they came out to do some diagnosis and fix the problem, but they were here less than five minutes and told me to call somebody else. I wasn't real happy; they didn't do any work for me—not at that time. In the past, it's been fine. The workers were fine at that time. They worked on my plumbing. I'd say the experience was a B+. Their punctuality was very good. They clean up after themselves. They seem to know what they're doing.”
“So, they came out and installed a new sump pump for me—a heavy duty one—and it didn't work, and I had a backup of water, and it was just bad. I didn't have a sea of water; it was just six inches, but it just didn't work. So, I called them immediately, and they sent someone out that afternoon—very apologetic. The person that came out supposedly fixed the problem, and then I still think I had an additional problem with it. In the meantime, when I called them back four weeks later or something, they said that the plumber that had installed it was no longer with them, so I believe there was a problem with that individual, and I think they rectified it. So, that's a really good thing because they identified it. The second plumber that came out—I know what it was, I had a backup sump and the backup sump kept getting hung up; it was running when it wasn't supposed to be running, and then I had to go down, and I'd have to jiggle the whole thing to get it to stop. And it was like—I'm not doing that; I just paid all this money. So, the second plumber completely took everything out—kind of started from scratch, cleaned the whole well and pit out—put everything back, and it works perfect. There was an extra charge though for the second time around. I'd give them a B. The second guy made up for everything that the first guy didn't do. It's not so much because of my situation, because they took care of the poor plumber—but the costs. The cost factor. I think they're a little higher price for me to recommend.”
“It just felt like Lake Cook Plumbing gave me something that was more costly than I really needed. Kind of gave me two choices. I think they jacked up the price in my opinion. The work was OK, but I think it was way overpriced. I would grade them a C-. They were OK; I just think, overpriced. I would not recommend them.”
“They're great. They get the job done, and they show up when they're supposed to. They're easy to talk to and work with over the phone too. They were basically doing plumbing—I had a plumbing issue. They're A+.”
