“I was most satisfied with the timeliness of this emergency situation.”

“Their communication was great.”

“They exceeded my expectations returning phone calls and showing up on time. They were nice people. They were able to solve problems.”

“They met my expectations with their timeliness and their ability to make us happy.”

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“They came out on time and fixed the running toilet.”

“I feel the company met my expectations in that they showed up on time.”

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“They went out of their way to research about what our problem was and how to fix it.”

“The person that came out was very courteous and professional. He gave us recommendations and things like that.”

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“Once they got there they were very quick.”

“The work was satisfactory. I did a little checking and I was over charged.”

“He was on time and very pleasant.”

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“Response time and communications”

“Professionalism”

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“I believe it was for an emergency sub pump replacement, and they did a great job. It was done within 24 hours. I would grade them an A; it was good work. I felt the price was fairly reasonable. They got out there, and it was done well. Again, the price for service—because there was water in the basement—I think if you fix that pump, it would go out in the next five years. Fortunately, that's what happens with these pumps, so I think he did fine. From what I remember, it was great—he came out, did his thing—didn't need me standing over him. Didn't increase his price any. When he got here, when he took it out and put a new one in—all good. Everything was great. They did water faucet replacement for me, and all the same stuff held true; it was not an emergency, but I had a leak, and I couldn't turn it off, so he came out and did his thing. It was good, got a new water faucet—works great; everything is good. It was a little bit of a tricky installation, but he handled it well; still working well. It entirely depends on the job, if it was a master plumbing job, I wouldn't have any knowledge of their expertise—but for a faucet replacement—for a guy that doesn't have time to do it himself—then I would recommend Lake Cook Plumbing again.”

“They just explained everything that was going on to the uneducated person that doesn't know anything about plumbing. He broke it down really easy and just explained in simple terms what was going on, what we could do about it, if we wanted to replace the whole thing, or if we wanted to patch it—they asked us. It was a rent house that we had, they wound up replacing a knob or a lever on the back portion of the toilet itself, instead of having to go in and do the whole thing. We were satisfied and our landlord was a good friend of ours, so we wanted it to be good for everybody. I'd give them an A+. Very clean. He was very knowledgeable.”

“Truthfully, what made it positive—I was out there, I'm from Illinois, but I had been living out in Arizona for a long time—and I called this company up, and the guy that came to my door was one of my old high school friends. So, that made it kind of a pretty cool experience. Overall, the service was good, and everything went well. So, the thing that was hard was actually that my parents passed away—and he was out there, some of the things had broken around the house, and he was just really thoughtful about the process—and what we were going through, and it was kind of a big deal for me. I'll give it an A.”

“Lake Cook Plumbing do what they're supposed to do in a very short time, and it was done. They had to replace an injector pump. They had to order the part in another two days, and it was done. They were in and out of here in an hour or two. Everything's an A. They did everything great. They cleaned up after themselves. It was great.”

“They put a new sump pump in for me. The workers were fine. I would give the experience an A. They were good. The quality of work was fine. So far, I haven't had any customer service. They kept everything clean. They know what they're doing. Everything's working; I would recommend them to a friend.”

“Just good workmanship, and they responded quickly to our request for service. They took care of a leaky connection to our washing machine. I would say A+. I've used them before, and I would use them again. I've given them an A+—I would say A+ through the whole thing.”

“He did great work. He was quick, he was personable, and did exactly what we wanted. He removed some plumbing and installed a sub pump, probably ripped out 10 to 15 feet of dead line. I would grade them an A+ across the board. I already have recommended them.”

“They're very thorough, reliable. They put in a water purifier and a softener, and they fixed my son's toilet. I'd give them an A+. Their customer service is great. They always follow up with phone calls and emails too, to make sure you're happy.”

“They came on time, when they said they would, and they finished in a timely manner and cleaned everything up. The service man was very courteous, and they did a great job. They put the hot water heater in. I'd grade Lake Cook Plumbing A+.”

“They did some work for my mom's house. They did very good. They got the work done in a short period of time. They did the plumbing. They routed out the toilet. I'd give them an A+. If I had any friends in that area, I'd give it to them.”

“They showed up when they were supposed to, the work was performed as they said it would be, and the price—they gave me an estimate upfront, so I knew exactly what it would be. They replaced a vessel sink. It would be A+.”

“It was a good experience—very timely and nice. It was my aunt's house. They changed out some pipes and a water heater. I'd give them an A overall. They picked up after themselves. I'd be likely to recommend them.”

“Lake Cook Plumbing did a good job. They got everything done in a timely fashion, came over quickly, and the guy was very good at what he took care of for me in our bath. I would grade them an A+ on all of it.”

“They came on time, their price was good, they fixed our problem. They fixed our sump pump and exactor pump, so it's probably one of those things. I would say they're A+; extremely likely to recommend them.”

“It was great. The timing, the service, and everything made it positive. It was plumbing. Everything was A+. Everything they did, they did beautifully. Very likely to recommend Lake Cook Plumbing.”

“Lake Cook Plumbing did a great job, and we've had no issues since. They put in a disposal for us, and they did some work on our plumbing lines—cleaning them out and stuff. I'd give them an A+.”

“I had a leaky hot water heater, and they replaced it for me. It took them about half a day. I would give them a B. The only thing I had an issue was the price; their price was not really competitive.”

“The work was fine. They replaced a shower head valve—water control, mix control valve. I'd give them a B; the work was fine, the price was—it wasn't a value selection. Without the price, I'd say a B.”

“It was a neutral experience. I wasn't really happy about the fact that I realized how much they were going to charge when they came out to do some diagnosis and fix the problem, but they were here less than five minutes and told me to call somebody else. I wasn't real happy; they didn't do any work for me—not at that time. In the past, it's been fine. The workers were fine at that time. They worked on my plumbing. I'd say the experience was a B+. Their punctuality was very good. They clean up after themselves. They seem to know what they're doing.”

“So, they came out and installed a new sump pump for me—a heavy duty one—and it didn't work, and I had a backup of water, and it was just bad. I didn't have a sea of water; it was just six inches, but it just didn't work. So, I called them immediately, and they sent someone out that afternoon—very apologetic. The person that came out supposedly fixed the problem, and then I still think I had an additional problem with it. In the meantime, when I called them back four weeks later or something, they said that the plumber that had installed it was no longer with them, so I believe there was a problem with that individual, and I think they rectified it. So, that's a really good thing because they identified it. The second plumber that came out—I know what it was, I had a backup sump and the backup sump kept getting hung up; it was running when it wasn't supposed to be running, and then I had to go down, and I'd have to jiggle the whole thing to get it to stop. And it was like—I'm not doing that; I just paid all this money. So, the second plumber completely took everything out—kind of started from scratch, cleaned the whole well and pit out—put everything back, and it works perfect. There was an extra charge though for the second time around. I'd give them a B. The second guy made up for everything that the first guy didn't do. It's not so much because of my situation, because they took care of the poor plumber—but the costs. The cost factor. I think they're a little higher price for me to recommend.”

“It just felt like Lake Cook Plumbing gave me something that was more costly than I really needed. Kind of gave me two choices. I think they jacked up the price in my opinion. The work was OK, but I think it was way overpriced. I would grade them a C-. They were OK; I just think, overpriced. I would not recommend them.”

“They're great. They get the job done, and they show up when they're supposed to. They're easy to talk to and work with over the phone too. They were basically doing plumbing—I had a plumbing issue. They're A+.”

“They were on time; they were quick and didn't charge me an arm and a leg. They've done both plumbing and drainage work. I'd give them an A. No complaints.”

“They're very good at what they did. He was prompt, courteous and he even brought dog treats for my dog. He did some plumbing. I would give them an A+.”

“I thought they were very good. Their service was excellent; they put in some plumbing for us in order to get our refrigerator ice maker to work, and it works very well. I would grade them an A—excellent. Their customer service was very good. They knew exactly what they were doing, and the men were in good shape as far as their look, and I would most likely recommend them.”

“They were clean. They were where when they said they were going to be. It was plumbing repair. I'd give them an A.”

“They did a good job. They did plumbing work. Overall, it was good, and I had no complaints.”

“They did a good job. They've done several different things. I had a toilet that had a clog and had a seal that was leaking. They took care of that and some other things. I would give them a B.”

“It was horrible. They don't communicate—it was an all around bad experience. They came. They did half the work. They didn't finish it; they didn't tell me any plans for finishing it. Then they came back and said they were going to finish it, and by that point, I was like—they came back like four months later, said they were going to finish it. And at that point, I said, ‘No, you're not finishing it. I'll get someone else to do it.’ and, ‘Oh, by the way, I'm not paying you the rest of the money.’ And then I heard nothing from them for two months, and then I heard from the owner, saying he wants the rest of the money. I'm like, ‘Well, you didn't finish the job. I'll give you half of the money.’ And that's what I did. That's the end of it, and I'll never use them again, ever— not a chance in heck. No chance I would recommend them or use them again.”

“They are very efficient. The last time they came, they put a hot water heater in for me. The last time I had anything to do with them, is when we had a flood and I called because my water heater was out, and the man talked me through lighting it myself over the phone. And he was very patient with me, because I made several calls back and forth on how to do something. And I did get it lit, and it's working fine. I would grade them an A+; he was very efficient. When they put the hot water heater in, it was excellent.”

“They do their job, and everything is well after they leave; that's the most important thing. I had two things that needed to be done. I needed a new sump pump, and I don't know if they were the ones that did that, or the ones that were working on my pressure tank. I had two, and they were just one after the other. They do excellent work, and I would recommend them.”

“They're a good company. They did a quality job. They replaced a toilet. They removed an old toilet that was busted and put in a new toilet, and they did a good job. I'd give them an A. They were on time. I'd be very likely to recommend them. I have found another plumbing service that I actually like a little bit better.”

“They knew what they were doing, were very courteous and very clean, and they took care of the situation. They had removed the sump pump. I'd say they're an A. I believe they were on time.”

“It was good. They did routine plumbing for me. I'd give them an A. They weren't the cheapest company we could've gone with, but everything else was good.”

“They did good. Lake Cook was good. The price for the work was fair, and the response time was good. At this particular time, they did several things. I believe it was the hot water heater. I'd grade them A+.”

“They were prompt, they gave me a decent quote, and they did the work in a timely fashion. They were fixing a leak for me. I'd give them an A. Highly likely to recommend them.”

“I called them late at night; they were available to come right away. They were very friendly, very knowledgeable. I had a water back up, and they were looking into what was causing it. I'd give them an A.”

“They're just very good. They're very clean. They're prompt. They tell me exactly what's going on—just a good company. I've used them several times. My bathtub wouldn't turn on, so we had to take it apart and fix it. Overall, I would give them an A+.”

“They came and did what they said they were going to do—pretty timely about it. They came out and did some work under our sink, worked on garbage disposal and on our kitchen sink. I would grade them an A for everything; they were good.”

“Their workmanship made it positive. They fixed a bad sump pump. Overall, I would give them a good rating.”

“They're friendly, courteous, efficient—all those things. It was routine maintenance. I'd give them an A+.”

“They were OK, except they scratched the fixture a bit. It's an old fixture, so it's not a big deal. The last thing I remember them fixing was the drain in the bathroom sink. I'd give them a B-. The work went OK. Like I said, they just scratched the fixture.”

“It was fine. They just installed a nozzle on for my gas grill outside. It works, and it's fine. I would give them a B. It was a little bit more than I thought it would be. They were on time.”

“I think Lake Cook Plumbing did a couple of things for us, and the first time was negative, but the second time was better, I think. They sent us—I guess the first guy no longer works with them. I know they put a new hot water tank in for us. I think they did something else too, but I can't remember what they did. They're probably like a B-. Their cleanliness was pretty good.”

“They had to come back twice to fix a little issue. I didn't think that was appropriate, but maybe they had a good reason for it. They installed a faucet. I'd give them a C.”

“They came in and quoted—over quoted the services to just remove the sump pump. Just to remove it, they charge me $150 for the sump replacement so I called them up, I said I was really unhappy about that, and he didn't give an excuse or do anything about it. I'd give them a D because it started making a lot of noise after he installed it. I would never use them again. They were at least on time. They didn't leave anything behind.”

“So, we had a pretty bad leak that we could see on our meter, but we couldn't find it. So, they were able to locate the leak, because it was under our foundation. They were able to reroute the pipe somewhere else, so it would fix the leak and was no longer an issue. I would give Lake Cook Plumbing an A.”

“They put in a water heater. Overall, I would give them an A. Their quality of work was excellent. I never have a problem with them.”

“Lake Cook Plumbing helped me repair my garbage disposal and a toilet flushing issue. I'll give them an A. They were very good.”

“They're highly overpriced and overrated. My sump pump was not working. I think they charged twice. I didn't have an option. What I learned was that it was twice the market price, and there were no options. There was only option. I had already called the person. They took the sump pump out. I would give them a C or D. I don't think the work was good. I would give them a C. I didn't see the person who was there.”

“We  have used Lake Cook many times in this old house. They are prompt and let you know when they are coming. Their work is professional and we feel they can handle anything we have. We will continue to use them.”

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“Mike  E did great job for us.”

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“The quote they gave was ridiculously high. I got the job done with another company for 72% less.”

“Lake Cook Plumbing attempted to charge me 4 times the retail price of a water heater to be installed for a broken fan. I refused their business.”

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“Loved the service, just WAY TO PRICEY.”

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“I  was referred to Lake Cook Plumbing to repair a broken water heater and fix a toilet issue. They were on time, showed me my options for the water heater, answered my questions, and installed it. They did a great job, and I am very happy with their work.”

“I had Lake Cook Plumbing replace a kitchen faucet. That went on well. I asked them to provide me with a quotation for several other improvements that I wanted. They sent a supervisor to take all the info and to my total surprise, they provided no quote. I call the office several times and nobody called me back, not even to provide an explanation for why they would not want to provide a quotation. They could have called to say they are busy or to apologize for the delay, but I have had no luck trying to get an explanation for this odd behavior.”

“Way overpriced. Besides that, everything else was good. I would shop around before using them in future.”

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