Lake Cook Plumbing
4th year as a Best Pick
Best Pick 2018
certified company
Based on 284 Surveys
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Compiled Score: star star star star star
Lake Cook Plumbing has received 5 out of 5 stars (A-rating) based on 284 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"Our mission is to provide world-class service to each and every client we serve, far exceeding their highest expectations. For over 60 years, our family-owned business has delivered the highest-quality products and services with an unsurpassed level of professionalism on every job we complete."

Steven Shapiro | Owner
Company Information
Services Offered
Lake Cook Plumbing provides residential and commercial plumbing services, including the installation and repair of water heaters, sump pumps, ejector pumps, emergency backup pumps, toilets, faucets, and garbage disposals. In addition to offering backflow testing, leak repair, and sewer and drain cleaning, the company provides HVAC service, repair, and installation.
Lake Cook Plumbing offers various warranties ranging from 60 days to limited lifetime.
Company History
The local, family-owned-and-operated company was founded in 1954.
The company won Plumbing & Mechanical's Truck of the Month in January 2015 and is a member of the Nexstar network.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood

“It was great. The timing, the service, and everything made it positive. It was plumbing. Everything was A+. Everything they did, they did beautifully. Very likely to recommend Lake Cook Plumbing.”

“He did great work. He was quick, he was personable, and did exactly what we wanted. He removed some plumbing and installed a sub pump, probably ripped out 10 to 15 feet of dead line. I would grade them an A+ across the board. I already have recommended them.”

“Lake Cook Plumbing did a great job, and we've had no issues since. They put in a disposal for us, and they did some work on our plumbing lines—cleaning them out and stuff. I'd give them an A+.”

“They came on time, when they said they would, and they finished in a timely manner and cleaned everything up. The service man was very courteous, and they did a great job. They put the hot water heater in. I'd grade Lake Cook Plumbing A+.”

“They're very thorough, reliable. They put in a water purifier and a softener, and they fixed my son's toilet. I'd give them an A+. Their customer service is great. They always follow up with phone calls and emails too, to make sure you're happy.”

“They are very efficient. The last time they came, they put a hot water heater in for me. The last time I had anything to do with them, is when we had a flood and I called because my water heater was out, and the man talked me through lighting it myself over the phone. And he was very patient with me, because I made several calls back and forth on how to do something. And I did get it lit, and it's working fine. I would grade them an A+; he was very efficient. When they put the hot water heater in, it was excellent.”

“They're great. They get the job done, and they show up when they're supposed to. They're easy to talk to and work with over the phone too. They were basically doing plumbing—I had a plumbing issue. They're A+.”

“They were prompt, they gave me a decent quote, and they did the work in a timely fashion. They were fixing a leak for me. I'd give them an A. Highly likely to recommend them.”

“They do their job, and everything is well after they leave; that's the most important thing. I had two things that needed to be done. I needed a new sump pump, and I don't know if they were the ones that did that, or the ones that were working on my pressure tank. I had two, and they were just one after the other. They do excellent work, and I would recommend them.”

“Lake Cook Plumbing do what they're supposed to do in a very short time, and it was done. They had to replace an injector pump. They had to order the part in another two days, and it was done. They were in and out of here in an hour or two. Everything's an A. They did everything great. They cleaned up after themselves. It was great.”

“I thought they were very good. Their service was excellent; they put in some plumbing for us in order to get our refrigerator ice maker to work, and it works very well. I would grade them an A—excellent. Their customer service was very good. They knew exactly what they were doing, and the men were in good shape as far as their look, and I would most likely recommend them.”

“They put in a water heater. Overall, I would give them an A. Their quality of work was excellent. I never have a problem with them.”

“They're very good at what they did. He was prompt, courteous and he even brought dog treats for my dog. He did some plumbing. I would give them an A+.”

“Lake Cook Plumbing did a good job. They got everything done in a timely fashion, came over quickly, and the guy was very good at what he took care of for me in our bath. I would grade them an A+ on all of it.”

“They just explained everything that was going on to the uneducated person that doesn't know anything about plumbing. He broke it down really easy and just explained in simple terms what was going on, what we could do about it, if we wanted to replace the whole thing, or if we wanted to patch it—they asked us. It was a rent house that we had, they wound up replacing a knob or a lever on the back portion of the toilet itself, instead of having to go in and do the whole thing. We were satisfied and our landlord was a good friend of ours, so we wanted it to be good for everybody. I'd give them an A+. Very clean. He was very knowledgeable.”

“They're just very good. They're very clean. They're prompt. They tell me exactly what's going on—just a good company. I've used them several times. My bathtub wouldn't turn on, so we had to take it apart and fix it. Overall, I would give them an A+.”

“They're friendly, courteous, efficient—all those things. It was routine maintenance. I'd give them an A+.”

“Just good workmanship, and they responded quickly to our request for service. They took care of a leaky connection to our washing machine. I would say A+. I've used them before, and I would use them again. I've given them an A+—I would say A+ through the whole thing.”

“They did some work for my mom's house. They did very good. They got the work done in a short period of time. They did the plumbing. They routed out the toilet. I'd give them an A+. If I had any friends in that area, I'd give it to them.”

“Lake Cook Plumbing helped me repair my garbage disposal and a toilet flushing issue. I'll give them an A. They were very good.”

“They did a good job. They did plumbing work. Overall, it was good, and I had no complaints.”

“I called them late at night; they were available to come right away. They were very friendly, very knowledgeable. I had a water back up, and they were looking into what was causing it. I'd give them an A.”

“They were clean. They were where when they said they were going to be. It was plumbing repair. I'd give them an A.”

“They were on time; they were quick and didn't charge me an arm and a leg. They've done both plumbing and drainage work. I'd give them an A. No complaints.”

“Their workmanship made it positive. They fixed a bad sump pump. Overall, I would give them a good rating.”

“They put a new sump pump in for me. The workers were fine. I would give the experience an A. They were good. The quality of work was fine. So far, I haven't had any customer service. They kept everything clean. They know what they're doing. Everything's working; I would recommend them to a friend.”

“So, we had a pretty bad leak that we could see on our meter, but we couldn't find it. So, they were able to locate the leak, because it was under our foundation. They were able to reroute the pipe somewhere else, so it would fix the leak and was no longer an issue. I would give Lake Cook Plumbing an A.”

“They came and did what they said they were going to do—pretty timely about it. They came out and did some work under our sink, worked on garbage disposal and on our kitchen sink. I would grade them an A for everything; they were good.”

“It was a good experience—very timely and nice. It was my aunt's house. They changed out some pipes and a water heater. I'd give them an A overall. They picked up after themselves. I'd be likely to recommend them.”

“They knew what they were doing, were very courteous and very clean, and they took care of the situation. They had removed the sump pump. I'd say they're an A. I believe they were on time.”

“I needed a sump pump replacement for my two-pump system. Lake Cook Plumbing arrived on time, examined the issue, explained my options, and quickly completed the work. The technician was polite, clean in his work, and very punctual. I highly recommend Lake Cook—A+.”

“I was referred to Lake Cook Plumbing to repair a broken water heater and fix a toilet issue. They were on time, showed me my options for the water heater, answered my questions, and installed it. They did a great job, and I am very happy.”

“I was very impressed. Our plumber showed up on time and was very knowledgeable about our issue. He fixed it and showed me how to avoid future problems.”

“Their work was outstanding, and the service was prompt and very professional. The finished product was perfect.”

“They did a nice job digging out my crock pit for my ejector pump. I never had any backup with my basement toilet again. I would highly recommend for any plumbing needs.”

“Lake Cook Plumbing replaced my old hot water heater with a new unit. Work was done timely and professionally.”

“Very pleased with the plumbing work done. The technician was prompt, courteous, very knowledgeable on correcting our issue. He even cleaned up after the repair. This company is a 10 in my book.”

“A very solid, knowledgeable, plumbing company. I also appreciated their quick availability with follow-up questions. Would call on them again.”

“Difficult rodding job, but they got the drain open where others had failed.”

“Mike E did great job for us.”

“It was fine. He was very nice when he came for the estimate, and the work was done well, so I'm not having any trouble right now. I think we signed up for the partnership, so they called about the safety check. We had a filter system put in the kitchen sink, and we had two toilets put in. So far, everything is doing OK. My daughter recommended them. She told us that she had heard good things, and that was it. An A+ is fine for them.”

“They got the gas leak fixed—it was a hard one to find. It was a small leak, but it had to get fixed. Their customer service was good.”

“I like the service. The guy from Lake Cook Plumbing gave me options to fix the toilet, so we could replace it or not. He was 100 percent honest with me, telling me exactly what was going to happen and what he was going to do. It was a broken toilet—there were some pieces in the toilet, so he gave me three options right away.”

“Lake Cook Plumbing did the job properly. They replaced the main valve on my water main. I didn't deal with the customer service, just with the plumber. I picked them over everybody else because they answered the call and nobody else would. It's an A from me.”

“They were timely, they did what I wanted them to do, and they accommodated everything I wanted to do. The last time they came, we had a toilet and some new valves installed. Their customer service was fine. I had used them before. I'd grade them with an A-.”

“I liked that the people from Lake Cook Plumbing came in on short notice. We had an emergency, and they were there the next morning. They did the work quickly, and it looked good. There were two plumbers there working, and they both were really good. Their customer service was very good—in fact, the woman that I got on the phone was great. We had a copper pipe with a pinhole burst in it. I switched to Lake Cook Plumbing because I didn't like the previous plumber I hired, and I was just looking for someone that was close.”

“The people from Lake Cook Plumbing seemed to know what they were doing, fixed the problem, and were very pleasant to work with. They came out twice. I think the first time, we had a leak in the basement. We had a pipe in the basement that was leaking in the ceiling, so they came up and sealed the pipe off. The second time, something flushed down the toilet and got stuck, and I had them come out and remove it. I thought they were A-rate—I thought they were very good.”

“They took care of the plumbing issue fairly quickly and got it back up and running. I had a leaking toilet. Their customer service was great. I chose Lake Cook Plumbing because they could get out the quickest. They deserve an A.”

“I liked that the people from Lake Cook Plumbing explained what they were going to be doing, answered all our questions, and respected our home. They were neat and very polite. I really liked them. We had a major leak, and they put in a pump for us and used cameras to look into our system. They did a lot of work, and the whole experience was great. They definitely get an A.”

“There was a problem with our garbage disposal, and Lake Cook Plumbing handled it. They were great. They showed up in uniform and were very friendly. I would rate them as an A.”

“They showed up when they said they were going to, they were professional and clean, and they did a good job. They replaced a hot water heater, and their customer service was excellent.”

“Lake Cook Plumbing put a spigot on the side of our house. They had good customer service. They get an A—I had no problems.”

“I was not there for the work, but it was good. They fixed the pump in the basement. I was away, and while somebody was staying at my house, there was a problem—Lake Cook came and fixed it. They were excellent.”

“I handled it from a distance, and they took care of it with my tenant. They took care of a water heater. I would give them high marks—they get an A.”

“They were very quick, and they came out in the middle of the night when we had a shower that would not turn off. We'd used them before, and we had their number on the fridge. They're excellent, and they deserve an A.”

“The technician came, assessed the problem as a plumbing problem, and looked at all three of the toilets. He gave recommendations about upgrading them, he offered me prices on upgrades and repair, and he told me what was going bad and what still had a little time. He explained thoroughly what he was about to do, and he let me decide. He left me a card at the end. He did the work very efficiently and effectively, and he was very pleasant in his manner. In one toilet, the plunger had broken in the tank—the part that plunges when the toilet is flushed and pulls up the stopper to let the water into the bowl. He replaced that, and he showed me how, because the style of that tank makes it likely to happen again soon. Then, he looked and checked the other two, which weren't in as bad shape. That's what he did. I chose them because they're in the small town where I live, so I figure it would be a quick ride over. I would give them an A+.”

“They found a leak and diagnosed it. The person who did the work explained everything and showed me everything—that was the most important thing about them to me. He explained how he was doing the work, and he told me about the actual cost—he threw a figure up. I'd give an A+.”

“They did a really good job and cleaned up afterward, and they were really good. They installed the new toilets and fixed something on my shower, and that was about it. I'd give them an A.”

“They were on time and professional. They were clean, and they did a good job. They replaced the valve for the water control to my washing machine. I chose them because they seemed to be in the area. I would give them an A.”

“They're very professional. He knew what he was doing, and they're very thorough. They're very nice. They hooked up the water pipe for the refrigerator and icemaker. I'd give them an A rating.”

“It was fine. They did what they were told to do—they changed and replaced an outside spigot.”

“They were able to come out right away and do the work. They did a sump pump backup. I chose them because they could come out and do it. Their work was OK—I would rate it as an A.”

“The guy that came out was very personable, he was nice to have in the house, and he did a good job, so I can't say anything bad about them. He replaced a kitchen faucet. I would give them an A.”

“Our gas water heater was giving us a little trouble, and they did a great job. I would give them an A.”

“They did what needed to be done. They followed through, and it was a good experience. They've done repairs and installations for me. I chose them because I've worked with them before. I would give their business an A.”

“He put in a new toilet. He had the supplies with him, and he was a pleasant person. I would rate their work as an A.”

“They're very responsive service. They explained exactly what the problem was and what it was going to take to fix it. That's the primary thing I liked about them. They were very friendly. It was primarily a toilet repair job, but they worked on a couple of different toilets. They're an A-grade business.”

“I liked the technician. They repaired a toilet tank. I would give them an A.”

“They were well behaved. The problem was a leak—I thought a nut was broken, and the worker came in and discovered the actual problem. He was really professional. He could have just replaced the nut I wanted to replace and left me with the leak. I really liked the way he could find the actual cause of the problem and fix it. I'd give them an A.”

“It got done. They fixed the garbage disposal—it wasn't that exciting. I was redoing my kitchen, and they were a referral. They came out quickly, so I would rate them as an A-grade company.”

“The technician was very nice. He showed up on time, explained everything to me, gave me options regarding what absolutely needed to be fixed and what could wait, and suggested exactly what absolutely had to be done. The whole experience was positive, and I would use them again. The valve that comes out of the wall and into the toilet had burst and caused a flood, and there were some other nagging things that I needed to get fixed—we just hadn't gotten around to because the problems weren't big enough. We had a small leak in the toilet in our hall bathroom upstairs. They replaced the toilet, which was almost 20 years old. We've also had an on-and-off garbage disposal—sometimes it worked and sometimes it didn't. It was more of an annoyance than anything, so I just figured I'd get it all fixed at once, that way I wouldn't have to pay for multiple service calls. They took care of it right away. I'd give them an A.”

“They did a good job. This was my first time using the company. They fixed a leak in the hose that was going to my refrigerator. I'd recommend them again, and I'd grade their service an A grade.”

“They did a great job. They fixed about ten to twelve leaks and frozen pipes. This was my first time using them. The plumber was very skilled, he approached the job with a very good plan, and he carried it out. The other thing I liked was that he was willing to stay late and make sure the job was done so that we could have water. I'd definitely give them an A, all the way.”

“They helped put in a full-bathroom steam shower in our basement, and they have done plumbing in another area. They've put in a water softener, too. They were just back last week to fix a couple things that were leaking and to change out some stuff. They're very cooperative, and they're always polite. They're really good. I'd say they rate at an A.”

“They were able to come on short notice, and they fixed it, so everything's fine. I had a showerhead break off, so they replaced the pipe, and I replaced the showerhead. I had no complaints—they did a grade-A job.”

“They came on time, the person was nice, and they were neat. I have a lot of problems with our toilets—they're always leaking or not running. I'd give them an A.”

“They didn't do anything. They just made a diagnosis. I thought that maybe a water line was busted, because I had a leaking roof. They ended up not doing anything, because the problem wasn't the water line, but they get an A+ from me.”

“I've had them twice. They explained everything, they work quickly and thoroughly, and they did a very good job with what they did. It was a very neat job—they didn't leave any mess behind, that's for sure. I had a leak, and we thought that we'd taken care of it—then, it spread, but it turned out that the leak wasn't happening for the same reason, so they did different jobs. I was very satisfied with them. I'd give them the top grade—an A+.”

“I liked their courtesy. They took care of my house in terms of cleanliness, they gave proper explanations of what was going on, and they did a good job. They were very, very nice. They did the job properly, and they were clean and courteous. They explained a lot of things. I was thinking about redoing my bathroom, and I got a good explanation and a general idea of what needed to be done. They were very good. They had to cap off the water supply to my shower and bathtub, because there was a leak. They were attempting to locate a replacement part to try and fix it, but the part was so old they couldn't find it—even though they took the time to try to look for it, they were unable to find it. I couldn't use my water until they capped the supply off, and that's what they did. They get an A from me.”

“They were wonderful—I was very pleased. They came out when we needed them—that was a big thing that I liked. Our septic pipes were backing up into our laundry room, and they snaked out the pipe. Then, they had to come out again, because it happened again. It turned out the clog was in the septic. So, they went out, and two days later, they looked at everything. They came just before a holiday, too—it was wonderful. I'd give them an A+. The two different people who came out were very pleasant. They were beyond the call of duty. They really found the problem, and they just made it right.”

“Lake Cook Plumbing was wonderful. They called us back right away, and the plumber was extremely friendly and extremely fast. He got the job done. They're definitely customer-friendly people, and I would highly recommend them. They absolutely get an A+.”

“My experience with Lake Cook Plumbing was superb. I had used them before, so I called them when my toilet had a leak and was causing the ceiling to sag. The plumber diagnosed the problem immediately. He knew what he was talking about, and I haven't had a problem since. I'd give them an A+.”

“Lake Cook Plumbing has done lots of work for us. We've had a phenomenal experience with them and have referred them to half a dozen other people. I would give them the best rating—an A+.”

“Our sink was clogged in the kitchen. They came in, told us everything, and explained everything to us regarding what they were doing. I would give them an A. They were excellent.”

“My daughter used their service, but I was there the whole time. She bought a house, and I called the service to put in a new water heater for her. They're real nice, and the technician got there when he said he would. It turned out great. I would give them an excellent rating.”

“Lake Cook Plumbing came last year, and I don't have any problems now. They did the boiler, the shower, and the kitchen—things like that. I like the work that they did—100 percent. I would give them an A+ grade.”

“They replaced a valve. They were punctual, and what they quoted was exactly what they charged. Everything was good. They deserve an A+ rating.”

“The guys are very friendly. When I had questions, they answered everything. They installed a hot water heater, and they walked me through an explanation of it—how to work it and what to look for. They even finished earlier than I had anticipated. I've used them about three times now, and I would rate their company as A+.”

“I had a very good experience with Lake Cook Plumbing. I would give them an A+.”

“I liked that they responded very quickly to a first-time customer. They had someone out within a couple of hours, and they took care of the problem. It had to do with replacing a back-up sump pump. I think they earned an A+.”

“Everything went fine. The last time they were here, they fixed the toilet, but I've used them multiple times, and they were able to take care of things. I would say they're an A+.”

“Lake Cook Plumbing fixed my basement when it had backed up, and everything was done fine. I'd give them an A+.”

“We had a new water heater installed. The guy was friendly and did his job, and he was very clean. He explained what he was going to do very well, so we knew what was happening. He would tell us where he was at while he was doing it; he'd say, 'This is what I'm doing now,' and I like things like that, so I'd give them an A+.”