“Professionalism, workmanship.”

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“I was most satisfied with everything from beginning to end. They were exceptional at everything they did even in very hot weather conditions and lots of rain.”

“Every person whom I was in contact with at Russell Roofing, was fully invested in providing good service. Russell Roofing is one of the best companies I have ever dealt with.”

“The whole process from the sale to project final review. A great job by the whole team.”

“I was most satisfied with their knowledge and their workmanship.”

“Vince for his professional demeanor and low pressure sales style. The two gentlemen who installed; they were amazing. Working non-stop throughout a very hot day. The receptionists who took my calls and were models of patience and professionalism.”

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“I was most satisfied with once they started the time frame was great, they were very supportive, professional and they answered all of my questions.”

“Tim - he did an awesome job of communicating, resolving any problems, and meeting our expectations.”

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“All crew members. Mike Stefani and Josh were always responsive, fair and reasonable.”

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“Installers very thoughtful and professional”

“I am most satisfied with Russel Roofing because I had the garage sided and the gutters done, the garage is beautiful. Also, the man who did the siding on the garage did a beautiful job.”

“I was most satisfied in all areas.”

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“I was most satisfied. They have served me well in the past.”

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“I was most satisfied with the salesman's knowledge regarding the problem with the window.”

“I was most satisfied with the performance of the roof. The performance of the product is amazing. Also, the look of the roof because I had a detailed roof in the front. I have copper gutters, and their copper work is excellent. They look very professional, neat, and clean. Not only the performance but the aesthetics and the look. I walk out and look at my roof every day and get happy.”

“I would like to recognize the crew for their exceptional service. They were good guys. You could talk to them about what they intended to do. The people who performed the service were good.”

“Quality”

“The quality of the work seems good. I haven't had any issues with roof.”

“I was most satisfied with the roofing service.”

“I was most satisfied with Jeff Biel, the salesman. He was very good. Also, the work crew was friendly and behaved professionally. For this being a church, they were very respectful and I appreciate that.”

“I would like to recognize everyone for their exceptional service. They were all great.”

“John Glah was very informative and professional to work with. The job site was very clean afterwards.”

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“They lived up to their commitment and I am satisfied with that.”

“I was most satisfied with their communications about what product I was getting, my warranty and guarantee, when they would show up and begin work and what the price would be.”

“I was most satisfied with the quality of their work.”

“We are most satisfied with the timeframe the project was completed. We were quoted nine weeks but they were completed in one and a half weeks.”

“I wasn't satisfied with anything in particular.”

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“I was most satisfied with all of it. They communicated really well, and seemed knowledgeable. It seems like they have a great product, and their warranties are awesome!”

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“I was most satisfied with their complete service.”

“I would like to recognize Mark for his exceptional service. He was the foreman on the actual commission of the work. He was great. He stands out. Everyone has been totally professional.”

“I would like to recognize the guys that actually did the work for their exceptional service. It was two gentlemen, but I am not sure of their names. They did a great job!”

“I was most satisfied with the timeliness. Also, the quality of the work is good.”

“The whole installation crew was exceptional. They worked very well as a team.”

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“Jeff Biel was responsive to my calls and visited our house as promised so scope out the work. The solution he proposed did not solve the problem. I don't know whether the solution was poor or the work was not performed properly. Problem remains. I called to talk with him two weeks ago and he promised to review the work and make corrections. I have not heard anything further. In the current rainstorm, the problem still exists.”

“I was most satisfied with the quality of work.”

“Responsive, professional—was fine and professional. I'd give them an A+.”

“I think it was very good. They came, they did their job, they were thorough, and I didn't have any issues with the job. They had to change some skylights. I'd give them an A.”

“We've had an excellent experience with them. They did a very efficient job at a reasonable price. They put on a new roof. They deserve an A+.”

“They did roofing. I'd give them an A+. I would recommend them.”

“I was very pleased with what they did. They were very meticulous, they cleaned up rather well after they did the job, and they did it on time. They came back a couple times to make sure everything was OK. They just did the roof. I'd give them an A+, definitely. Like I said, they came back and did a follow-up. Even now, I get email like when we have severe wind or something like that, reminding me of different things to look for—things like are the gutters clear and that sort of thing. They're very good about that, very diligent, and they did a very good job here but they also do a very good job with follow-up and customer service. I would definitely recommend them.”

“Just good workers, it's always the same crew. Just roofing for me. That's all I've ever reached out to them for. Definitely an A+. Never any nails left behind. Really A+ across the board; over the years, never a single complaint. I would absolutely recommend them.”

“Just very, very expensive. They did OK work but they—after I went and had it priced somewhere else, they were like 50% higher than everyone else. I would never use them again. They fixed part of my roof. Overall, I'd give them a C.”

“He didn't do what he said he was going to do. He sent two guys out to do some work; one was so hungover from going to the Eagles championship game, he could hardly walk. And he's impossible to get in touch with, the representative from the company; he was horrible. They never completed the job. He's impossible to get a hold of. The guy's name is Jeff Steel; he was the guy that I originally contacted with and he's impossible to get in touch with. He doesn't return phone calls. He doesn't do what he says he's going to do. It was a horrible experience. Couldn't be any worse. It's horrible. I would never use them again, D.”

“They did some roof repair, some collars around the pipes, and prior to that I'd had new shutters put on the house a couple of years ago. Very professional. I feel as though they're a bit expensive but I feel as that the personnel is very knowledgeable and very skilled and take great care when working on my house. I'd give them an A.”

“They repaired a leak in the roof and they put on a new roof on a part of the house. It had a leak and they also did our porch roof. I'd say they were very professional and they did a good job. It was a while back. They cleaned up after themselves. There were no issues, no problems that I can recall. I would say A.”

“They repaired our roof. They were easy to work with and took care of what needed to be done. It's kind of hard to say because it's leaking again but we're told we need a new roof. I'm not a roof person. I don't think it was their issue. I'd give them an A, they did the work and it was fine for a while.”

“They replaced a flat roof. They were very tidy and they wrapped up the job on schedule. I'd give them an A.”

“They put on a new aluminum vent for the bathroom. They're friendly and professional. I'd give them an A.”

“They replaced a bump-out roof. I found it very easy to communicate with them and I thought they did good work. It was just a positive experience.”

“They're good people and I would recommend them. They re-roofed the whole house. My experience was positive and I would recommend them. I would grade them an A, absolutely.”

“I think they quoted my roof. They're very cordial, courteous, and I think pricing was fair. They're pretty honest in what they have to do. I would give them an A+.”

“They did slate replacement. They're predictable, show up on time, good management. I would say they're clean but not super clean. Sometimes it takes long to get the work scheduled. Pretty punctual. Overall, I'd probably give them a B+/A-.”

“They did the job that was required, they showed up when they were going to show up, and their charge was reasonable. And If I had a need for some roofing work again, I think I would invite them back. I'd give them a B.”

“It was positive but I have stopped working with them because the last quote that they had gotten was, in my opinion, a little unreasonable. They did, like, a re-sealing. They were prompt with getting back to me. The main issue was the super pricey quote and it was a quote to redo work that, in my opinion, I thought should've been fixed by their end. I'd give them a D overall.”

“It was wonderful. They were great. They cleaned up after themselves, they did a good job, and they explained everything to us. The estimate said that it could cost more because they weren't sure how many roofs that had to be removed that was underneath; they thought there would be three, there turned out to be six and they were very clear about things that I kind of wanted to be replaced and they said were unnecessary to be replaced. They were very good. I'd give them an A. I've had other roofers just, you know, not clean up, walk tar through the house. I would recommend them.”

“They did a good job. They stood behind their work. There were some issues but they readily addressed them. It was fine. I'd recommend them. They're not the least expensive people in the world but they do good quality work.”

“They were polite, they were honest, they did quality work, I think I used them a few times actually. I think initially they were trying to diagnose a leak and then they did some major work because of damage from the storm. I'd give them an A.”

“I just bought a new roof from them. I just sent them a check right now. It couldn't be better. I'd give them an A. It's been fine so far. I only had one little problem with them and that was some guys were smoking on top of the roof. I called them about it and they took it away. I'd recommend them.”

“Jeff worked for us; he's the salesman. I had a good experience with the repair guys. The guys showed up, they did what they said they were going to do, I had some problems with leaks and they fixed them. I'd give them an A. I never did a full roof, I just did some repairs. They also did some nice gutter work for me.”

“They were prompt, they got the job done, and they did what they said they were going to do, and they were very courteous. Yeah, it was good. I'd give them an A.”

“They just were very professional and did what they said they would do and did it on time. They did a very small roofing job. I'd give them an A.”

“It's been a long time since they've done any work for me. I think they communicate well and show up on time, so I haven't had any problems with them. I'd give them an A.”

“Their workmanship was fine. They did a new roof on the back of my house, they took off shingles and put new ones on. I'd give them an A+.”

“We got the work done for the price they said it was going to be. They cleaned up after themselves. I'd think I'd give them an A.”

“They've been excellent. We've been using them as our sole roofing contractor for the past 10 years. A+.”

“They had good communication, they were very professional, and I think they did good work. I'd give them an A-.”

“They were extremely urgent, on time, efficient, and did everything they said they would. I'd give them an A+.”

“They were just very organized and professional. It was just a roofing job for me. I'd give them an A.”

“It was on time and it was very clean. I'd give them an A+.”

“They were good. Good customer service. Worked with me.”

“They were just really responsive, and very professional, and did a great job. I'd give them an A.”

“I had a positive experience.”

“I liked their professionalism. I'd give them an A+.”

“Very professional, quality work—good people.”

“Although, the roof, we still seem to leak a little air; it's still cold. It's one of these skylights. But they did a good repair job but I think the skylight is a little leak, but that's not their fault, just the nature of the skylight. I'd give them a B+. It took a while to get back to us to do it.”

“I generally have a positive view of them. Sometimes it takes them a little while to acknowledge our requests for assistance. They are our roofer. I'd give them a B. When they say they'll be here, they are here; it's getting them here that's sometimes the problem.”

“I hired them twice. First time was more positive than the second time. I would have to say they're a B+. Customer service is great. I'm basing them on two different jobs, one was better than the other.”

“I had some problems after the new roof was installed and had a very hard time getting them out to deal with the situation; it went on for months. I'd give them a C. Expertise, I would say they know their stuff.”

“The project—the quality of the work was great, all good. The way the project was designed, ended up—it turned out that what they were actually bidding on was a much smaller project than what we had anticipated. So basically we ended up getting less done for the amount of money than we had been expecting. I'd give them a C.”

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“Russell Roofing did an excellent job on our roof and siding. We feel confident in the work that was performed and would recommend them to others.”

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