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FEATURED REVIEWS
“Everything was very professional. The finished product has continued to look good since the installation and the installers were courteous and respectful. The foreman fielded my questions and concerns with care.”
“Very satisfied with management and labor! All hard working & courteous.”
“Rutter did an insulated TPO roof on my own home. Extensive tearoff all new sheathing ,rigid insulation and commercial membrane. The work was excellent and ran smoothly. I own a construction company and would highly recommend. Brian the superintendent communicated daily and was integral to the success of the project.”
“Great experience for a project we were not very excited about. House looks fresh and new with high quality workmanship.”
“They were very professional in their estimating process. It was quick, professional, and did quality work. I am pretty particular when it comes to workmanship too.”
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“Great to work with. On time and on budget.”
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“Work, once started, was very well done. Sales guy dropped the ball and made me wait 6 months for the project to begin.”
“Everything was very professional. The finished product has continued to look good since the installation and the installers were courteous and respectful. The foreman fielded my questions and concerns with care.”
“Great job”
“As of now, I have not provided any recommendations to friends/family/neighbors for Rutter due to the damage they did to my interior drywall during the installation of 4 skylights and the fact that they never fixed it (which still looks terrible).”
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“Pleasant, knowledgeable, and concerned with customer satisfaction. Very accommodating of my complicated schedule.”
“Your salesman Horace is fantastic, he could sell you a paper bag! When you get to the next step and the crew shows up and you specifically asked for the "A" crew and you receive the "D" crew, things go way down hill from there. The crew broke branches off my dogwood, flattened my bushes, destroyed by brand new deck. It was a nightmare. Granted Rutter paid to replace my deck but still what they don't understand if all the TIME & FRUSTRATION you the homeowner goes through again to accomplish this especially when your home was perfect, before you needed a new roof. Stinks.”
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“The cost was in line with other providers but they are a local company with neighborhood ties so I trust them. The upgrades made me feel good about the roof lasting problem free.”
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“Overall, I think we were satisfied with the final job. Getting things scheduled was a challenge but when the job started things mostly went well. The actual crew did a great job and even seemed to be having a good time while they worked. The final result seems to be fine, and clean-up went mostly well. One concern is that at the beginning of the work another expert(?) showed up and he and the crew chief spent a bunch of time reviewing the work outlined in the sales plan. They said we somehow might need a different/added approach for our front roof and that change from the proposal would only cost us $$$ more. That whole interaction seemed like a sales spiel, that it was part of the plan and their job to come up with something that would add to the overall project cost (and income for Rutter Roofing). The original inspection and plan of work seemed to be very complete and professional - this add-on stuff seemed much more like a guess and just to get more money. And in the end, that add-on part for the front roof didn't happen. Although then we somehow did need some rather expensive plywood panel replacements on the back roof part that of course we could not question... Bottom line is that the guys in the crew were great, did a very good job, and the outcome seems to be well done.”
“When I hired Rutter I assumed it was a family business. The roofers were subcontractors who sat in their van and smoked for quite a bit of time. It was quite unsightly for the neighbors and dirty with the cigarette butts in front of the house. The siding was also subcontracted. When the siding was being worked on in the front of the house, the workers failed to report to me, or the job foreman, that the roof was in serious need of attention. Because of this I had a subsequent leak in the front of the house. I contacted three other roofers to give me a bid on the roof and all three stated that the issue was obvious and should have been communicated to me. It would have been professionally responsible for them to just report the issue. Because it wasn’t reported, I have incurred a roofing bill that is almost as much as the Rutter bill. It would have been more cost effective to add the job onto the initial job.”
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“very professional, timely work”
“Everybody at Rutter was polite, responsive, and prompt. I have already recommended Rutter to a neighbor.”
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“Estimates were reasonable; work was performed carefully and well”
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“Rutter was reasonably priced, communicated well about project timelines, and completed the job on time. I couldn't have asked for a smoother experience”
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“Very satisfied with management and labor! All hard working & courteous.”
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“Fixed a problem that no one else could find.”
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“Reliable, highly skilled, professional and friendly. Have used them twice for different roofing sections at my business. Won't hesitate to do so again. Highly recommended.”
“Rutter roofing has serviced my home for years. They are dependable, honest, and have good pricing. They hire top quality people. I can not recommend them highly enough.”
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“Quality work, About 1 year since installation with no signs of defects in workmanship or leaks.”
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“Rutter did an insulated TPO roof on my own home. Extensive tearoff all new sheathing ,rigid insulation and commercial membrane. The work was excellent and ran smoothly. I own a construction company and would highly recommend. Brian the superintendent communicated daily and was integral to the success of the project.”
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“Customer service was good and very responsive”
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“Was very clear on what needed to be done, got to it and was very thorough in cleaning up”
“I can't see the roof as it's flat and I can't get to it, but it hasn't leaked in the almost 2 years since it was installed.”
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“Great job. Finished on time”
“I needed a few shingles replaced. When I called Rutter they came quickly as arranged. The estimate was sent promptly. Work was done efficiently and well.”
“Completely professional and proactive, from initial contact through end of project.”
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“I needed a roofer because of an immediate leak I had in my master bedroom ceiling after a really bad rainstorm. I called Rutter Roofing because of advertisement I heard on a trusted radio station. I found that they do not effectively communicate regarding anything about about the job. When calling to schedule my appointment, if I didn't get a person and had to leave a message, they never called back. So I had to repeatedly call to finally get someone. That person didn't do the scheduling and was told me someone else would be getting back to me to schedule but they couldn't tell me how long it would take to hear from them. Never heard back so after a few days, I called again and complained and finally got the scheduling person. But they couldn't give me a timeframe, best they could do was that I was on the schedule and it would be "several weeks" before they could come out. The day before, I got a call from the roofer that he would be out the next day. A little more notice would be nice so I could move things around in my schedule. First thing roofers told me just based on age of the house without even inspecting the roof is that I should consider getting a new rood immediately. I explained that I needed immediate remediation of a leak in a specific area. I showed the damage to the master bedroom ceiling so they could see where the potential leak was and all they did was replace a few shingles. Next bad rainstorm the leak in my master bedroom was worse causing thousands of dollars worth of damage. So Rutter Roofing didn't find the problem and didn't fix the problem. After that experience, I called another roofing company that immediately found the issue and resolved it and when I asked them about getting a new roof, they told me after inspecting it, that I would be good for anther 8-10 years before having to consider a replacement”
“The Rutter team kept us fully informed on what was happening with the project. Gave full details on any items that would expand the cost of the project.”
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“They did a nice job. I did recommend to a neighbor that used Rutter Roofing for her work.”
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