Rutter Roofing
4th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Rutter Roofing has received 4.7 out of 5 stars based on 198 customer surveys.
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4th year as a Best Pick Call
"Rutter Roofing's goals are driven toward hard work, accountability, and second-to-none customer service. We don't take shortcuts, and we won't stop until the customer is completely satisfied."

Cory Rutter | Owner
Company Information
Services Offered
Rutter Roofing installs residential and commercial slope and flat roofs in a variety of materials, including asphalt shingles, slate, metal, tile, and copper. In addition to performing roof inspections and offering 24/7 emergency maintenance services, the company replaces gutters, siding, windows, and doors.
Warranty
Rutter Roofing offers a variety of warranties depending on the product and service.
Company History
Cory Rutter has 22 years of experience in the home improvement industry, and he founded the local company in 2010.
Distinctions
The company is a CertainTeed SELECT ShingleMaster, was named the 2014 Best Roofer by Main Line Media News, and was a 2013 Philadelphia 100 award winner. Rutter Roofing is also a member of the National Association of the Remodeling Industry, the National Roofing Contractors Association, and the Main Line and TriCounty Area Chambers of Commerce.
Licenses
PA059697
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

Rutter Roofing has received 4.7 out of 5 stars based on 198 customer surveys.
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Grade
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Date Collected
Review by
10/25/2017

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10/22/2017

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10/22/2017

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10/21/2017

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Review by
10/21/2017

“A great experience all around. Literally the only negative we had was that they were forced to start one day later than planned due to a worker's family emergency. But this was communicated to us quickly and was no real problem so all was well.”

Review by
10/21/2017

“I highly recommend Rutter Roofing. Some shingles had lifted up from a storm, and the tech came right on time and did a great job.”

Review by
10/20/2017

“The men did a very nice clean job. Worked constantly.”

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10/19/2017

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10/19/2017

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10/18/2017

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Review by
10/18/2017

“We did a roof tear-off and complete replacement, and Rutter Roofing was excellent. They took care of our house, answered any questions, and took pride in their work—A+.”

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10/17/2017

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10/17/2017

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10/16/2017

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10/16/2017

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10/16/2017

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10/16/2017

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10/16/2017

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10/16/2017

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10/16/2017

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10/16/2017

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10/16/2017

“From beginning to end, the entire process was professional and extremely competent. The site managers were friendly and quick to respond to any concerns—A+.”

Review by
10/16/2017

“Came out and did not fix roof problem and lack of communication. Had to hire a reputable company to replace our roof.”

Review by
10/16/2017

“After the estimate and sending them a deposit to do the job it took them months and multiple phone calls and finally an email to the owner to finally get them to come out. I was going to cancel the job, but unfortunately, I did not. They were to fix a metal roof. All they did was paint some coating on it with little to no prep. When I looked at the roof about 8-9 months later what they put on was coming off and it has done nothing. I called them to come back out to fix the job. All I got was attitude on the phone and no one ever came to fix the roof or call/contact us to let us know what was going on. I called another roofing company to fix the problem. Rutter is a waste of time and money in my experience.”

Review by
10/16/2017

“Rutter Roofing replaced the roof on my tiki bar (a 12' by 12' permanent structure on my patio. The original roofing was a thatch material that had deteriorated badly. Rutter removed the old thatch and replaced it with cedar shakes. It looks fantastic. The entire process was a pleasant one. Cory is great to work with and the roofing installers do great, quality work. Highly recommended.”

Review by
10/02/2016

“Highly professional—very reliable and did an excellent job.”

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10/02/2016

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10/02/2016

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09/30/2016

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09/29/2016

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09/29/2016

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09/27/2016

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09/26/2016

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09/26/2016

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09/26/2016

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09/26/2016

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Review by
09/26/2016

“Fast and thorough service. Very professional. Very satisfied overall.”

Review by
09/26/2016

“They did an emergency patch up job on my roof. It was done quickly and well.”

Review by
09/26/2016

“They were on time, professional and did a large job in a timely manner. Due to the age of the house there was an ongoing issue unrelated to the work that was done. They were responsive and we eventually resolved the issue to everyone's satisfaction.”

Review by
09/25/2016

“Bunch of wise guys and complainers who thought they were better then what they were doing.”

Review by
09/25/2016

“Rutter roofing has done 3 roof jobs for me and my son in the past year. In the main, we are satisfied with their work. We had a minor issue with the excellent customer service of the main office and the less than excellent customer service of the actual men on the job site. We were pressured for payment at the work site before the job was completed. Given our previous history with Rutter Roofing, there should have been no doubt that payment in full would have been made promptly upon completion of the work. Payment should be handled through the main office. But, let me stress that the work was very well done and I will call Rutter Roofing for roofing work again.”

Review by
09/25/2016

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09/24/2016

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09/23/2016

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09/23/2016

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Review by
09/23/2016

“Rutter Roofing came out and did an outstanding job on my roof for absolutely free!! I am a single mother of two, working four jobs and I was in a dire situation and they stepped up to the plate and hit a homerun for me. They had no clue who I was and yet they did this for me. Their workers were amazing. Their work is amazing! Kindest people on earth. Highly highly recommend!”

Review by
09/23/2016

“We worked with Horace and he was extremely knowledgeable and very responsive to my regular inquiries and questions. They provided an emergency service to stop a leak. They worked with our insurance company to help ensure we got the most coverage as possible. I'll definitely work with Rutter Roofing again.”

Review by
09/23/2016

“It is rare that responded to a survey with 1 but their service, attention and solution provided have yielded results.”

Review by
09/21/2016

“Brian Henderson knew how to remediate leak problems created by the previous work of other contractors. His professionalism is greatly appreciated.”

Review by
09/21/2016

“The work Rutter Roofing did was fantastic and they gave us a great price. However, customer service was terrible. After the roofers left damage to our house and surrounding property, we called the project manager to inquire about the damage 5-6 hours after the crew left. He did a lot of mansplaining and said things along the lines of, ‘Well, this is your first house so you don't understand. You didn't give me enough time to call you about these issues (conveniently - as if we weren't supposed to go outside and look at the job that was done?)’ Then he came over to assess the damage he hadn't seen and continued to tell me that it was normal for a roofer to scratch siding, rip down rose bushes and break pieces of fencing. Sadly, I was talked to as if I didn't understand roofing. The conversation can best be described as mansplaining and misogynistic at best. The project manager left angrily and said he would call with someone that would come fix the damage. Except he never called. A week later I called him back and he said he would send someone out. Twice. Who never came. Finally, a spritely and super nice college fellow came (2 hours late) and said he'd be back with a cleaner he needed to clean the siding. He never came back. My calls starting being ignored by the project manager so I called the owner. The owner came out, saw the damage and apologized. It was appreciated to finally talk to someone who assumed that somehow my being upset was my fault instead of a reaction to the damage to my brand new home. The owner said he would send someone out to clean up the job. And they never came. No phone call, nothing. You have a great product and it seems like a great sales pitch but the follow-through for Rutter Roofing is TERRIBLE. I was talked at instead of to. Not only that, but your good customer service was used as a vehicle to make my husband and I feel bad about the job that was done. Comments such as, ‘Well, we got you in right away so you should be happy we could even accommodate you.’ Great, thanks for accommodating us - that still doesn't justify damaging and ditching a house before the job was complete. I'm a business owner too and I understand that mistakes happen. What matters as a company is how you deal with them and make them right. We weren't unreasonable but I was made to feel that I a) Didn't understand roofing (presumably because I'm a woman?) b) was a nuisance asking for my house to be fixed and for plants to be replaced and c) that I should be grateful that they worked on our roof. As if I was the seller and they were the customer. NEVER AGAIN.”

Review by
09/21/2016

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09/21/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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Review by
09/20/2016

“The 2 skylights installed during my roof replacement were not installed properly. Half of the screws were missing and the one installed on the skylights were mismatched and not the one provided by the skylight manufacturer. When I emailed to complain, the sales person never got back to me. I had to email the owner of the company directly to get a response. Then it took the sales person weeks to come to my house to look at the skylights. Then when he finally came over, he said that it was not a big deal that the screws were missing. Once he finally agreed to come install the missing screws, it took another 2 to 3 weeks to have somebody coming and do it. I have also asked multiple time for the manufacturer warranty, I have not received it to date. (The job was completed in February, we are now in September.). Bottom line, I will never work with them again.”

Review by
09/20/2016

“Every individual who I encountered was respectful, knowledgeable, and competent. The quality of work was great, but I was even more impressed with the level of cleanliness completed by the workers. They made sure to tarp everything off, move outdoor furniture back and forth, and picked up the nails and screws with the magnetic broom. They were always clear about the condition of the roof and if any additional work was required. I was extremely happy with the level of communication and respect I received from this company.”

Review by
09/20/2016

“It was a joy to work with the team at Rutter Roofing from start to finish. The complicated roof was done to the highest standard. The team also did a project for me quite far away and it made all the difference- that house sold within two weeks of completing the work. Superior service, products, timing. What more can one ask of any company?”

Review by
09/20/2016

“Service came almost two full months after a deposit was put down, but took several emails — including prompting by partner companies — to get any response as to when service would be provided.”

Review by
09/20/2016

“Rutter Roofing replaced a roof for me this year. The team was quick and efficient, and performed quality work!”

Review by
09/20/2016

“Everyone was extremely professional and respectful of my time and requests.”

Review by
09/20/2016

“Outstanding quality. Quick and thorough. Easy to talk to staff and a beautiful roof!”

Review by
07/21/2015

“Things went OK. They replaced a roof. It was OK. They did an OK job. They did decent work, but they left a lot of debris around the house. I chose them because they were recommended through a friend. I'd give them a B.”

Review by
07/21/2015

“They're super responsive and very informative with everything—they broke down what was going to happen when, how, and why—so we didn't have to guess and weren't left in the dark or anything. Every time we called, they answered the phone or we got a call back. They sent somebody out the next day if something was not right. They replaced a roof. We found them through a recommendation through someone in our community. I'd say they get an A+.”

Review by
07/19/2015

“They did work for us about a year ago. I liked them from start to finish. They were really cordial. They came over, they introduced themselves, they got real clear on what the job was going to be, and they were careful. They just did a really good job from start to finish. They had to repair and replace the roof on one side of my house. The customer service was excellent. They definitely get an A. They were very, very good.”

Review by
07/19/2015

“It's been a while. Rutter did roofing here. It was a leak, but I had to have other people come in and work on the chimney. I didn't have a leak before they did the roofing, so I'm not sure what caused it. If a friend or neighbor asked me, I'd say, 'The quality roofing work was good. The roof has held up, and they did what I asked. It's just that the flashing around the chimney was questionable.' They deserve a B.”

Review by
07/19/2015

“They got the work done fairly quickly. It was a day and a half of work when I think most places would have taken three or four days for it. They cleaned up fairly well after themselves. The price was reasonable. Overall, it was a pretty good experience. We had a new roof put on. They didn't do any siding while I was there. If I were asked, I'd recommend them, absolutely. I'd give them a B+.”

Review by
07/19/2015

“They were quick, they were reasonable, and they did a good job. They repaired my roof. They could have charged me a lot more because I didn't know whether the roof had to be replaced or not, and they came and told me, ‘No, we can just repair it. It'll be fine.’ So they repaired it, and it's been wonderful. I want to call them about some siding work. They get an A+ from me.”

Review by
07/19/2015

“I liked the quality of the work. They repaired a roof. They did flashing around a chimney, they replaced skylights, and they did some roofing repair. The customer service was very good. I didn't have to call them back for any issues after it was done. I would highly recommend them. I think somebody recommended them to me. They deserve an A.”

Review by
07/19/2015

“I liked the amount of men, the knowledge they had, and how they work. They completely tore off my old roof, all the plywood, redecked it, and put on a whole new roof. They took a chimney down and put in a new skylight. They did a real good job. They didn't do any siding—my siding's fine. They get an A.”

Review by
07/19/2015

“They were efficient, on time, and hard workers who did a good job. They replaced our roof. The customer service was good. It's been a couple years, but I don't remember calling them back for any issues. I think once they were done, everything was good. Our experience was A+—I'd give them an A+.”

Review by
07/19/2015

“They did the job that I requested. They just replaced a ridge vent cap on my roof. They didn't do any siding. I heard about them because they were in a softball league I was in, on a different team. I didn't even know them. I just knew they were on another team. If someone asked me, I'd say Rutter is a good starting point. They deserve an A.”

Review by
07/19/2015

“I think they did a good job, I guess, I hope. We used them less than a year ago. They put a new roof on. It was a brand-new roof. They didn't do any siding. The customer service was good. I had to call them back for an issue once, and they came and fixed it. If I were asked, I'd say, 'Give them a try.' I'd just give them an A.”

Review by
07/19/2015

“Rutter Roofing put the skylights in for us a few weeks back. Overall, the experience was positive, but as with everything, there's something negative. They did a good job. The skylight they put in hasn't leaked. That's really all I can ask for. Other than that, the only complaint I would have—and I've experienced this with a lot of home improvement companies—is that they can't give you a schedule as to when they're going to come out, and it was touch and go as to when they were coming out. They would say that they would give me a call, and then I wouldn't hear from them, but I've had that experience with other vendors that I've worked with on the house. Ultimately, they did good work. They gave me a good quote, so overall, I've been satisfied. They didn't do any siding work when they put in the skylight. I'd recommend them. I couldn't speak to their siding or roofing, but if somebody needed to have skylights installed, I would definitely give them their number. I'd say they deserve a B+.”

Review by
07/19/2015

“It's been a long time. It was OK. They hired some very young kids, and they actually did some damage to the gutters. We did get a discount from that. They were OK, but they had to be supervised. It's like that with contractors; you just have to be there. But it was OK. It was expensive for us, but we chose that, so that was OK. They did what we asked. Once we asked for what we wanted, they gave it to us. That was our experience. They did a reroof. It's not real steep, it's a simple roof, but it's got some angle to it. They did everything, and we were pleased. We got what we wanted, but like I said, they had some kids, and they had to climb over the gutter to get to the roof. Their ladder had bent in. It's seamless, so it's across the whole front, so that got crushed. They did give us a discount. I wasn't thrilled with it. They said they were going to come back, and I said, 'I don't want to pay for the whole job until they finished or fixed it up.' We just left it. They didn't come back, and they didn't finish, and then they just declared and complained that I didn't finish paying. I think that was about $100. Whatever it was, it was a few years ago. Like I said, they were OK, but I'm glad I was there while they were doing it so I could remind them, 'This is what we want.' It was OK. It wasn't the cheapest. It was a little more expensive because we wanted to get a certain tile, and they did all that. They did what they were told, and I was there to make sure. I think it was good that I was there, I'll put it that way. They deserve somewhere between a B and a C. I guess it was OK. It turned out OK, but not great.”

Review by
07/19/2015

“It was decent, more of a neutral experience. Their pricing, originally, was reasonable. They showed up—they were available within a reasonable amount of time. The work is overall good. They just did roofing. What went wrong was, first of all, I had another person do some work on another piece of the roof, and they commented that the level of the quality of one of the roofs what they did wasn't as high, like they hadn't finished the job. I called them, so they came, and they did something else. That means they didn't finish the first time. I, the layman, couldn't see the difference, but a professional that I had for something else told me that. That's affecting. Then, the second thing was that I had to do some repairs in a room underneath one of the roofs they did, and I said, 'I want you guys to be the ones who redo that piece of the roof. I have a warranty, and I want to make sure you guys do it.' The price that they quoted me, because they were just not interested, was practically the price for the full roof. They said, 'You don't want it, that's your problem.' So now I'm stuck with a roof where if something leaks within the next five years, they may say, 'Not my problem, because you had someone else work on it.' If B is good work with issues, I'd say a B-.”

Review by
07/19/2015

“They've done work for me in the past. They were on time, quick to respond, and very expert in their work. They fixed my roof. They didn't do any siding. I'd recommend them if I were asked. I'd give them an A.”

Review by
07/19/2015

“Their estimate was highly competitive, and the work was done quickly and well. They put on a roof over a kitchen. The customer service was excellent. I didn't have to call them back for any issues. I'd recommend them to a friend or neighbor. They're A+.”

Review by
07/19/2015

“They completed the job on time and at the agreed price. They replaced a portion of my roof. They didn't do any siding. The customer service was good. I haven't had to call them back yet. I'd recommend them to anyone. They deserve an A.”

Review by
07/19/2015

“They did our roofing and our siding. The customer service was good. I had to call them back for problems. They did well in responding to it. I'd recommend a friend or neighbor to at least get a quote. They deserve a B.”

Review by
07/19/2015

“I liked everything. They repaired a bad roofing job. It was leaking. My garage is attached to my house, and that's where it was leaking, so they put something between my garage and my house to prevent it. I heard about Rutter from someone. I didn't have to call them back for any problems. They deserve an A+.”

Review by
07/19/2015

“They were less expensive than the alternatives. They were neat, and they were tidy. Once they got on the job, they did everything as promised, and I thought that was pretty good. They put a new roof on. I'd tell anybody, ‘They are good. Go with them.’ I give them an A+.”

Review by
07/19/2015

“They're good. They did work a really long time ago, so I don't remember, but they did the job. It was just roofing.”

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