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FEATURED REVIEWS
“My contact person, the one who came out and did the setup for the building and how I was going to be charged, and also the crew chief who did the contract for me, had exceptional service.”
“The guys who did the work as well as the crew leader did an exceptional job. He was great, really responsive, and professional. We had to have someone come back and that person was great too. Just in general I've been every impressed with the customer service, even when the job was done wrong.”
“I would like to recognize the salesman for his exceptional service. He was helpful!”
“They did a great job and the follow up was tremendous. One of the reasons why we went with Aquaguard in he first place was their reputation for quality service. They definitely lived up to our expectations and more.”
“They were all good and the lead on the project was exceptional. We communicated well and got along well.”
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“All of my foundation plantings survived and the three dehumidifiers in my basement no longer give me enough water to maintain my houseplants.”
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“I have already recommended AquaGuard to neighbors based on quality of work and results.”
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“The workers came to repair a crack in our house foundation wall that was allowing water into our basement. We were totally impressed how the gentlemen carefully dug up our plants and removed the gravel ground cover beside the foundation wall, dug down to the footings, repaired the wall, then replaced everything as if nothing had been done. I had expected to see my yard a mess that day when I arrived home but my first impression was that the gentlemen had not come for some reason. A closer look though showed they had been there to make the repair, had put in a sump pump with cover, had moved a couple of the plants and replaced them, and restored the gravel ground cover such that you couldn't tell they had been there. Not only that - there was no damage to the lawn or the steel lawn edging maintaining the separation of the lawn/flower bed. We were simply amazed at the work quality and professionalism.”
“Bob”
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“I think we made the correct decision with our basement by putting the pump out side the wall instead of inside. However the floor of our basement has water occasionally . The main thing was to repair a wall that has been needing work since we bought the house.”
“My contact person, the one who came out and did the setup for the building and how I was going to be charged, and also the crew chief who did the contract for me, had exceptional service.”
“The quality of the work met my expectations. The price and the customer service exceeded my expectations.”
“The guys who did the work as well as the crew leader did an exceptional job. He was great, really responsive, and professional. We had to have someone come back and that person was great too. Just in general I've been every impressed with the customer service, even when the job was done wrong.”
“I would like to recognize Bob. He was a great salesperson. Also, I would like to recognize the lead manager's. I believe his name is Henry. He is the one who texted me all the time.”
“They did a great job.”
“I would like to recognize the salesman for his exceptional service. He was helpful!”
“I would like to recognize the foreman, but I can't remember his name. He was pretty good.”
“I highly recommend them.”
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“We want to thank the entire crew from Aquaguard. Their attention to detail and problem solving techniques were wonderful. Mark D and The foreman Minor handle any questions we had from start to finish”
“They did good work. They were very professional. I like the work they did and the professionalism they displayed.”
“The salesman was really great at explaining the process and teaching me about what was going on.”
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“Walter, the foreman, had exceptional service.”
“They came back out to the site to answer questions we had after the fact, and were quick and professional.”
“They were efficient and neat; no issues with debris”
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“I am very pleased with the work.”
“AquaGuard Waterproofing did a great job.”
“Knowledgeable and conscious of our budget when making recommendations for waterproofing needs.”
“The project ended up starting substantially after the agreed start date and took one day longer than estimated. The installers also broke a water pipe.”
“Still waiting to hear when equipment will arrive and work starts”
“This work was done so long ago, I don't remember who I dealt with.”
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“From the first contact with Mr. Trundle until the job was finished and cleaned up. They were outstanding”
“They were professional and explained the work which needed to be done to eradicate moisture problems in the basement.”
“The workmanship was terrible. I had to replace all the trim because it wasn?t installed correctly and uneven. Caulking was like a kid did it. The installation team did not come prepared, they had no diagrams on where to install the window.”
“Gary was excellent to work with. He made time to meet with us at a time that was most convenient for us. He didn't try to oversell us on services but rather identified the problem and recommended the most effective and efficient way to solve the problem. He was honest with us about how busy the company was at the time, but they worked us into their schedule within a few months. The work was completed in just one day. We were extremely pleased with the service they provided and would definitely recommend them to anyone needing waterproofing.”
“They exceeded my expectations on everything from the beginning to the end! When has a problem with the foundation and they came out to look and it and then sent the same guy back out to fix it. They are very professional!”
“I was very satisfied with the work and have recommended them to friends.”
“We appreciated the salesperson walking us through the quality and the longstanding history of the company and why that was important. They worked within our budget and did a thorough job that I am pleased with.”
“They met my expectations because the work was good.”
“It was so long ago I don't remember any names but I would like to recognize the main guy that came out for his exceptional service.”
“The front desk/appointment scheduler was helpful.”
“The work was great.”
“They did what we expected them to do. We are satisfied that water isn't coming in anymore.”
“We had a very serious problem with water in the basement. AquaGuard Waterproofing came promptly and solved the problem with no issues. They were prompt, helpful, and polite. We are very happy with them.”
“I would like to recognize the installation crew for their exceptional service.”
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“They did not do what the original call asked for. They did not fix the original problem.”
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“John the salesman”
“JASON especially but the whole team was wonderful.”
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“No face to face contact with them and have not eyeball the actual work. This is a rental that is managed by a management agency.”
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“They were very thorough in their construction of what they were doing.”
“Our basement had leaked where a pipe penetrated through the foundation wall. AquaGuard sealed it from the exterior and since completion of the project, we have not had any leak problems, despite numerous rain storms. I also really appreciated that they did minor seal work on the interior, which was not in the original scope. Thank you!”
“The salesperson was outstanding.”
“The project leader of the crew that came to my house who actually did the work. They all were respectful”
“We needed to have them come out several times, but they did get the job done. The technician, Rusty, was really great. He got the job done right for us.”
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“Rusty Mueller, the field inspector, is very competent and mostly solved our waterproofing problems.”
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“They did a great job of protecting the environment from debris, they cleaned up after themselves and then they were able to fit our job in after cancellation and were done in an extremely timely manner.”
“The worker that came out to my home and did the work for me.”
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“The salesperson was great.”
“AguaGuard Waterproofing service was wonderful. The crew did an amazing job. They were friendly, professional, and quick. The repairs have been excellent!”
“I would like to recognize the salesperson that came to my home initially for their exceptional service.”
“I could not remember names, but they're great.”
“The overall finish was above what I expected. The finishing on the floor and the clean up went above what I thought the crew would do.”
“They provide excellent service.”
“Everyone was very good and very professional, but I would like to recognize the salesman for his exceptional service. Also, the person who arranged for service when we needed some follow-up care was especially good at conveying the problems that we had and got someone to us in a quick fashion.”
“We had water issues for years that we couldn't get rid of and after Aquaguard we had the heaviest rain we had ever seen and nothing got in the basement.”
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“My expectations were not exceeded, but I was generally satisfied with what I have experienced so far.”
“It took us seven months and an additional payment to get it right with AquaGuard Waterproofing.”
“The crew was great, as well as the gentleman that came out. I believe his name was Mark. Everybody was very helpful and very professional.”
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“They met the expectations.”
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“I am satisfied overall.”
“They did not meet my expectations in any area.”
“They met all of my expectations.”
“They did a great job and the follow up was tremendous. One of the reasons why we went with Aquaguard in he first place was their reputation for quality service. They definitely lived up to our expectations and more.”
No review comments provided
“Very, very, satisfied with the result. shortly after the job was completed we got several inches of rain our basement has remained dry since the job was completed, despite this being one of the rainiest years in recent history”
“They did underpinning for the foundation in the rear of my home.”
“AquaGuard Waterproofing exceeded my expectations. They were very thorough. They got done in 1 day, and I didn't expect that. They were very courteous.”
“The crew that came out did a great job. I am not sure of their names.”
“They were all good and the lead on the project was exceptional. We communicated well and got along well.”
“The job looks really good. They did an excellent job of making things look good when they finished the project. I was very happy.”
“I was pleased that they came back in a timely manner to fix the problems.”
