“Overall, some things were negative and some things were positive. One, I think they overcharged. I think they're way overpriced because they don't have any competition in that area. I don't have direct evidence of that, but I couldn't get anybody else to give an estimate. I talked to some other people who said their pricing was very exorbitant. The other issue I had with them was they sent an estimator out who I didn't particularly trust to be fully confident. I asked and I called them up and I said, ‘Can you send another person, a different person to come talk with me? I just don't trust this guy like he really knows what he's doing.’ They refused. They sent the same guy out. He made promises that they couldn’t do. He promised he'd do that and do that and do this, and then when they showed up to do the work, ‘We can't do that and we can't do that,’ and they just left. They did the main job. They didn't do these other things that he promised. ‘We'll finish all this off real nice. We'll trim it all up and do all this.’ The guy who showed up, who I think was completely competent, was the main engineer technician who actually did the work. He did 90 percent of the work. He raised our garage floor. He seemed completely competent. The guy who showed up and actually did most of the work. ‘Well, I can't fix this. It can't be fixed the way it is.’ That's why I wanted another guy to come out and do the estimate. I didn't trust the guy. He turned out to be completely wrong. He didn't fix that. They couldn't fix the steps. The step was questionable. They were just really refusing to send another person. I just thought that was really arrogant. I'd give them a C-. They came on time, finished their work, cleaned up everything, and left. I would not recommend them.”

“It was a very negative experience. In fact, they have to come back out and redo the whole project over again. First crew that they sent out, one guy was only there for a month and his two workers were only there for a week a piece. They did a really poor job. I met those guys at close to 9 am. I came back around 1:30, and they had one column wrapped. All that time, they did absolutely no work. Then, I went back to see the job before they were gone, and it was so bad. It was such an unprofessional job, so I called and complained. They sent another crew out the following day or so and they just did a patch up job. I took a bunch of pictures, called the guy who set up the whole thing, and I complained to him about it. Then, one day I went in. I met another guy and he wanted a walk through to see basically what my complaints were about it. He agreed with everything I said about how bad the job was. They said they were going to get another crew out there again. Anyway, it had rained and certain parts of the encapsulation, there was standing water up to like five inches. They didn't grade the floor at all. They just laid the thing down. Every hole that was there before they laid the plastic layer over, stayed there, which caused standing ground water. So that was good, but it was a terrible job. It was very, very not professional. They're willing to fix the bad work. At this point, I wouldn't recommend them to anybody.”

“They sent out several different crews, I think we ended up with three different crews. They were unseasoned; they did not know at all what they were doing. Some of the crew didn't even know how to measure my husband had to show them how to measure to put under my house. The beams were too large and they were trying to mash them into place, they destroyed the floor. They messed up our front door. We had to replace our front door. It was one thing after another. It was not positive. It was not a good experience and I would not use them again. I would grade them a D, and the only reason I would give it that high because the guy that was working was trying to satisfy us was trying really hard. The guys that they were sending out to us were young people and had no experience and had no idea what they were doing. The only reason I'm being kind here is that the people in the office were really trying, it’s just that their crews were substandard. The advertising that they are doing that they are so professional. No these are children that don't even know how to measure a board. We had to help him measure the board and he did three and they were all wrong. It was horrible. The only reason I would give the customer service high is that they were really trying. Cleanliness was good, punctuality no they would do an hours’ worth of work and then play with their devices.”

“It was a bumpy job. So there were some things that were really good, and some things I've already expressed to them they need to get better. The work itself and the technicians that came out were excellent. They knew exactly what they were doing. They were fantastic. The quality of the work and what we needed them to come out and do a little bit. They came right back out soon to get matters cleared up. The work was great and technically fantastic. I’m very happy with the workmanship. It was for a foundation repair job. I'd give them a B.”

“They were very thorough, friendly, and went through the whole scenario of what was really going on. They told me my options, what they would do today, and the potential downfall if I don't do it. JES just kind of walked me through the entire opportunity to get everything repaired. It's a rental property of mine. It was five joints that needed to be replaced due to dry rot, water damage, and termite damage. I'd give them an A. I would recommend them.”

“George, the general manager, has been very, very helpful. It's been going on for a year and a half. Initially, they did foundation work and they did insulation. I believe they checked the part of the foundation. I don't know what to call that, but they did their part. I think that once they got focused on the job, they did a great job. I'd give them an A. I'd recommend them.”

“It was absolutely positive. They saw that a little bit of extra work needed to be done and they stopped what they were doing, gave us a quote, did the job right there and then, and made sure everything was good before they left. So far, everything has worked great. It was foundation repair. I'd give them an A.”

“It was definitely positive. I liked just how professional they were. They did keep me in the loop as they were doing the job. It was foundation and a jacking up of the center of the house as well. I would say probably an A. I've already recommended them to a couple of people.”

“They came in. They described the job and they did it. They told us what not to do as far as putting the old cement. They were very professional. It was foundation repair. It had a very small crack that was just seeping water. I'd give them an A.”

“The crew that they sent was very professional, very knowledgeable, and quick and conscientious. They were doing foundation repair and fireplace related to foundation. I'd give them an A. I would recommend them.”

“They were just very easy to talk to, very willing to answer questions, pleasant, friendly and professional. It was foundation repair. I'd give them an A+. I have no way of calculating the quality of work.”

“JES worked hard. They were here on time and worked the whole time. They were productive. They were doing foundation repair, and they did excellent work. I had no complaints. I would recommend them.”

“We've been working with JES for several years now with our foundation and our encapsulation under the house. They've always done an excellent job. I'd give them an A+.”

“Nothing in particular I liked or disliked about them. They came, did their work, and that was it. It was foundation repair. I'd give them an A.”

“Nothing in particular I liked about them. They were doing foundation repair. I'd give them an A. It works fine. I would recommend them.”

“They did a good job. They added five more footers around the house and put tacks there. I'd give them an A+. I would recommend them.”

“They seem professional and nice. They were doing a foundation repair job. I'd give them an A+. It was very expensive.”

“Overall they were friendly and attentive. They did one foundation wall reinforcement. I would say it's an A.”

“Nothing in particular I liked about them. It was fine. They did foundation repair. I'd give it a B+.”

“They did good quality work. It was foundation repair. I'd give them a B.”

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“Promised to return and level dirt piled up against the house and on flowerbed but didn't. Shrub removed and replanted, died.”

“JES was very prompt, courteous and professional. No question was ignored, they explained everything as they went along. Highly recommend them.”

“Customer Service was very good. Great salesman ready to work with us to find a solution that met our budget. Quality of work was not as great as I would've hoped.”

“The work JES did took longer than expected. I am happy they are able to use the foam method of mudding which leveled my patio. Positive experience B+ due to length of time elapsed.”

“The crew that was sent out were very professional and helpful, going above and beyond their duties, since one of my cats got under the house and they helped me get it back out. (Thanks Manny) I have already told a couple of other people about the job they did and would definitely recommend them again.”

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“Work completed in time and quality as contracted.”

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“Crawl space sealed. They did a great job.”

“The most irresponsible company I have made. business with.”

“We were very pleased with the work and the workers. A job well done.”

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“JES's expertise was the best. The work performed was the best. It was after the work was done, there was a slight issue with cleanup/finishing. We had to call back several times to get certain items done/completed, but they eventually took care of it, which gave you a since that they indeed stand behind their work.”

“The sales rep was very positive and told me there was no problem with raising my slab to level over the whole piece (abt 22'X25') and gave me a quote. I told him another contractor had said they could not do all of it without cracking or breaking it. He said no problem they had done larger. When they came out they began at the back and raised the back 6' or 8' to level. However, they said it would crack if they did more and someone from JES would come out and see what they could do. Bottom line they could not do more without a lot more work at a greater cost. I said stop there. However, I still paid about 2/3 of the original quote. I now have a shed that slops backwards since they couldn't do what they promised and I had no time to do more and didn't want to pay the cost of doing the rest.”

“The only reason for a less than A was that the repair took two visits. The first time, the cement porch area was not lifted high enough. Second time around was fine. The guys doing the job were great.”

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“I have another company come out before JES and state that they could fix my house and even as big of a company as they were, backed out days before they were supposed to start. JES came in and took care of everything, now the guy that came in and installed everything with his crew was wondering why he did not reinforce a little more. Since they were already here, I had him add a few more pushpins. My house has been slowly settling and it even got ‘fixed’ back in 1992-1993 and it only have a 1year warranty! The installers came out and explained what they were going to do, did a walkthrough of my house and we went back and forth with some Q and A's. They would go over with me what they done that day and the next morning they would let me know what they would try to do that day. He would also ask and make sure that I was good with everything. He was even going to pressure wash my driveway which I thought was a little over the top!”

“The sales representative and crew were very conscientious and seemed knowledgeable. Part of the foundation lacked a footer, which was the fault of the original builder. The JES crew did the best they could to correct the problem. I had chosen JES because of its staff of professional engineers. I was disappointed that none of those PE's visited the job site. I believe they should have, particularly because of the footer problem and because the actual work didn't quite match the engineering drawings.”

“The work was not completed as scheduled, as needed permits were not obtained on time. I was very disappointed with the customer service, for a month or so nobody from the company contacted me to let me know what was going on. As far as the quality of work is concerned only time will tell, so far have no issues.”

“The JES representative was great, they arrived on time and the work was performed as contracted using the PolyLevel technique. I could actually feel the difference right away. However, within several months it seem my sloping porch is off, like it sank down again. I've called a couple of times to request a follow-up but no response yet.”

“JES Foundation did a great job. Even a month afterward when there was some additional settling, they came back under warranty (no charge) and fixed it. Employees were nice and knowledgeable. Worked hard on a very hot day.”

“Repair caused the same damage I was trying to repair. A crack. If the thickness of the slab had been checked prior to repair attempt, I could have saved myself some money, and a new crack. I don't fault the repair crew.”

“Everyone who we worked with from JES from beginning to end was knowledgeable, polite, communicative, punctual, and patient with questions and concerns. They did fantastic work and left their work areas spotless.”

“Did a very good job and found other issues from a previous contractor who made a mistake that caused us to use JES.”

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“The crew did a good job, but they didn't do everything they were supposed to. They lifted the sidewalk, but not the driveway.”

“Damage to the foundation of my house was assessed and a repair plan presented to me at a cost much less than anticipated. Inclusively, a video of how the repair would be done was provided. It has been a year since the repair was done and we have had no issues with the foundation.”

“I had settling cracks in my back foundation wall caused by the long-term 'down-hill' pressure caused by the hill my house was built into 5+ years ago. JES installed their Power Beam system along the back wall inside the house and excavated the ground outside which relieved the pressure. The Power Beams were tightened to press against the back foundation wall closing/tightening all of the settling cracks”

“I had wall anchors installed for a retaining wall. Everything about the installation was smooth and uneventful. However the anchors are pretty ugly and need covers to be presentable. Getting the anchor covers (which were selected weeks prior to the job) took many weeks more to be attached. Disappointing ending.”

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“Your  service Rep and repairman were outstanding.”

“Good.”

“We had a 5' X 13' concrete slab that had sunk 1.5’ at one end and become a tripping hazard. A JES engineer came out to inspect my work request, explained the options and recommended the most appropriate action for our situation. The result was exactly what we hoped for...and 1 year later still looks great. The company also tried to level a poolside concrete slab, but stopped trying when their efforts actually made the poolside slab tilt even worse.”

“This company is professional, efficient and thorough. They provided all the expertise to correct our foundation problem. After all the digging, removing flower beds and trenching in the yard to provide run-off for the drain, we were extremely pleased when the crews returned the area to its original appearance, flowers and all, to look as though the area had never been disturbed. We would highly recommend this company and the young people who do the work. They were great!”

“We had JES out to put 1 piers in close to 1 years ago. We did not hesitate to call them to put in 3 more a couple years ago.”

“The personnel was friendly and explained fully the scope of the job after a slight problem they came back and fixed the problem.”

“Your workers did a fine job. I was told that the company would send pictures of work for my record. I asked for them right after the work completion. I never got a response!”

“JES was contracted in December 215. They said work would be complete by April 216. As of August 8th work has not started. They currently promise 8th September as completion date but they haven't met any promised dates so far.”

“They did what they could! Everything fell apart once they started no fault of theirs. Unfortunately the original job total doubled in price—some not their fault, some was their fault. Had to be done just really hurt the pocketbook and my moral.”

“JES Foundation Repair solved the water problem in our basement. We had had water coming in to the basement for 33 years. We had tried several methods and JES had the solution. They drilled on the inside of the foundation and installed a drainage system which works great. We now have a dry basement.”

“I  loved the JES service personnel and the workers. They did a great job and I would highly recommend them to friends and family.”

“The repair, as made, did not match my expectation based on the marketing representative’s description of the repair. The end result was cosmetically ugly and was definitely a deterrent to selling the house. We did sell the house, but took less money for it than expected because we had to explain the ugly repair. We told the prospective buyers that the ‘no-leak’ warrantee was transferrable to them. For truth in advertising, the salesman should have shown photos of similar repairs. The intent in making repairs to a very small occasional leak was to ensure that a new owner could be sure that it would not be a problem. The new owner has that assurance, but the ugliness of the repair made it appear to be a much more severe problem than it actually was.”

“We had a sump pump installed. The work went well. Then during the spring rains, we noticed we still had water coming in through the foundation of the house, pouring into the basement. The sump pump pumped it out, but we were still concerns about damp smells and the possibility of mold. We called JES. The representative returned and proposed a solution (a water barrier) which he will implement next week.”

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“Outstanding product and service, they did everything they promised.”

“I was really please with the work performed by JES.”

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“Quality of Work is not rated, because 'only time will tell'”

“Very knowledgeable staff and expert work. Would definitely use their services again if needed.”