Santhoff Plumbing Co.
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Santhoff Plumbing Co. has received 4.6 out of 5 stars based on 70 customer surveys conducted through GuildQuality.
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6th year as a Best Pick Call

Company Message Regarding COVID-19

We are operational. Read more about the precautions we are taking:
The majority of the team is working from home or is being dispatched from their homes to jobsites. We are using technology to stay in constant contact with the team. We are conducting business as usual via phone, and we are letting customers know we are taking the situation seriously. Employees are wearing PPE including gloves and shoe covers, social distancing during jobs and transactions, and asking customers if anyone in the home has experienced flu-like symptoms within the past 48 hours.
"Quality work, punctual technicians, and professionalism is the foundation Santhoff Plumbing was built on 47 years ago. We aim to provide unparalleled customer satisfaction on every job, every time."

Joe Santhoff | President & Owner
Company Information
Services Offered
Santhoff Plumbing cleans drains and repairs sewers for residential and commercial customers. The company also installs and repairs water heaters and pipes as well as a wide variety of plumbing fixtures, including garbage disposals, faucets, sinks, ice makers, showers, toilets, and bathtubs.
Company History
Santhoff Plumbing was founded in 1974.
Distinctions
President Joe Santhoff is a Master Plumber.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Bellaire, Houston
Address
6330 Alder Drive Suite #12
Houston, TX 77081
Hours
Mon
Open 24 Hours
Tue
Open 24 Hours
Wed
Open 24 Hours
Thu
Open 24 Hours
Fri
Open 24 Hours
Sat
Open 24 Hours
Sun
Open 24 Hours
Licenses
M-7948

Compiled Score:

Santhoff Plumbing Co. has received 4.6 out of 5 stars based on 70 customer surveys conducted through GuildQuality.
5
54
4
10
3
3
2
0
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/22/2021

No review comments provided

Review by
08/20/2021

“Jason S. provided exceptional service.”

Review by
08/20/2021

No review comments provided

Review by
08/17/2021

“Santhoff Plumbing excels on integrity, high quality of expertise, honoring their work and I have known them since 1990. They are the best of the best!”

Review by
08/17/2021

No review comments provided

Review by
08/17/2021

“Their whole team treated us like family and I will forever be grateful.”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

“Extremely professional, prompt service, great work. Would highly recommend Santhoff Plumbing!”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

“Everyone to a person has been great.”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

“All their plumbers are very good and pleasant”

Review by
08/16/2021

“My disposal needed replaced. They did a good job.”

Review by
08/16/2021

No review comments provided

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

“Santhoff Plumbing was exceptional getting 75ft. of 60 year old sewer line repaired. Since I had used them for years before I bought the house, I used them for my plumbing pre-sale inspection. Other than weather delays, they were timely, efficient and economical. Interestingly, Santhoff had serviced this home for many years also. So they had records of maintainace, which was helpful. I will alwsys use them. I trust what they say.”

Review by
08/14/2021

“The people who did the work were consummately professional.”

Review by
08/14/2021

No review comments provided

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

“All the people that came to my house were great (Junior, Sergio, etc) and the woman who works the phones (wish I could remember her name right now) is fabulous”

Review by
08/13/2021

No review comments provided

Review by
08/13/2021

“Jason”

Review by
08/13/2021

“Every job they did was to our best expectation but this is only by the individuals? performance. Company admins need to re-visit their style and perhaps charging rules. There are certainly many companies out there and we share our best as well as worst experience in our information exchange groups. It wasn?t too hard for us to find another company for now.”

Review by
09/15/2020

“Their timeliness met my expectations.”

Review by
09/15/2020

“Both plumbers were good, I'm not sure of their names, but both were great. They deserve recognition.”

Review by
09/15/2020

No review comments provided

Review by
09/15/2020

“The plumber and the helper were both fine.”

Review by
09/01/2020

No review comments provided

Review by
08/14/2020

“I would recommend Santhoff Plumbing Company with confidence. All work done to my satisfaction. Have used them on two major projects and several service call to my home.”

Review by
08/09/2020

“They hooked up a difficult gas dryer for us and worked until the job was done.”

Review by
08/08/2020

“I have called them for several different issues in the past year and the plumbers have all been professional and knowledgeable about the issues of old home plumbing.”

Review by
08/08/2020

“Very quick and professional - got the job done in under an hour. Would highly recommend.”

Review by
08/05/2020

“They did well with customer service and they were very professional.”

Review by
08/05/2020

“Over the years, there have been several times when they've given me exceptional service. Warren, I believe he is the owner, came out himself after hours on a Friday and fixed an issue we were having once, which I appreciated. Another time, 20 years ago or so, they saw something at my house that they thought was unsafe and he repaired it at no charge before he left.”

Review by
08/04/2020

“Professional and pleasant. Job well done.”

Review by
07/23/2020

“Great team, assisted with plumbing inspection of a new house.”

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

No review comments provided

Review by
07/21/2020

“Good job, fair price, quick response”

Review by
07/21/2020

“Thomas did my repair/cleaning and did a great job.”

Review by
07/21/2020

No review comments provided

Review by
10/16/2019

“Jason Santhoff and Sergio should both be recognized for their exceptional service.”

Review by
10/12/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
08/31/2019

“Everyone was great.”

Review by
08/26/2019

No review comments provided

Review by
08/26/2019

No review comments provided

Review by
08/26/2019

“They completed it.”

Review by
08/20/2019

No review comments provided

Review by
08/19/2019

No review comments provided

Review by
08/19/2019

“I would like to recognize the master plumber that came out the last time for excellent service, and being professional and helping me with going to Lowes.”

Review by
08/19/2019

No review comments provided

Review by
08/19/2019

“fabulous”

Review by
08/17/2019

“Jason D. was terrific. He explained everything thoroughly, tested things before leaving, and fixed an unexpected problem without hesitation. I hope to get him again next time.”

Review by
08/16/2019

“They did an excellent job.”

Review by
08/16/2019

“They met my expectations pretty much everywhere.”

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“Patrick & Manie both worked on our bathroom & kitchen while we were rebounding from Harvey. They both did very professional jobs for us. Any follow up issues were taken care of quickly.”

Review by
08/14/2019

“I would like to recognize Joe for his exceptional service. He runs a great company.”

Review by
08/14/2019

“The men that come out have been great, provided a quality service and their follow up has been better than any other company I have worked with.”

Review by
08/14/2019

“Extremely professionally and knowledgeable”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“One of the Santhoff brothers that I dealt with were very professional. This bathroom had unprofessional plumbing and they did great in giving the options to get the plumbing done right.”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
10/10/2018

“I was satisfied with their promptness.”

Review by
10/01/2018

“I was most satisfied with their troubleshooting. There was a problem another plumber couldn't solve that the technician was able to resolve.”

Review by
10/01/2018

No review comments provided

Review by
09/19/2018

“Santhoff Plumbing Company met my expectations.”

Review by
09/14/2018

“The guy that comes 90% of the time is exceptional, but I don't know his name. He's very good. It's an older gentleman.”

Review by
09/05/2018

“I would like to recognize the gentleman that came.”

Review by
09/05/2018

“They exceeded my expectations and impressed me with giving me maintenance tips.”

Review by
09/05/2018

“Yes, the drain specialist sent to our home was fantastic and very informative and wonderful!”

Review by
09/05/2018

“They are very professional and as far as price it is very fair. They are very responsive and when I call someone is here. One time I called on a weekend and they weren't able to get to me until Monday morning, but he helped me through my situation to stop any further damage that might have happened. They are just very responsive and very helpful people. I've been very pleased.”

Review by
09/05/2018

“Santhoff Plumbing Company met and exceeded my expectations in all areas except for installing the water filter and the high cost of a house visit.”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

“The technician worked on 2 different items and left each with an active leak when he thought he was done. I checked his work before he left and found both leaks. He fixed those but he should have trouble shooted his own work better and NEVER left the customer with 2 leaking plumbing sites.”

Review by
09/05/2018

No review comments provided

Review by
11/22/2017

“Well, they were honest, to-the-point. I gave them feedback and they were very personable. It was a bunch of drains and stuff. They were cleaning out a line. I would say an A.”

Review by
10/16/2017

“I liked that they are courteous, prompt and reasonable. They did drainage work for me. I would grade the overall experience with an A+.”

Review by
10/16/2017

“I liked that they are reliable and they got the job done. They did general plumbing work for me, clearing a drain. I would grade the overall experience with an A.”

Review by
10/16/2017

“They charged me triple what they said they would when they came out. I kept finding their technician sitting around not doing anything. I came to check on him, and he would say, “I'm just about to do the thing,” that he told me he was going to do a half-an-hour ago, and I would say “OK.” And then I would go and leave him to work, and when I came back he would say, “I would just about to try this next thing because the last thing I tried didn't work.” It was the same thing again. So, I don't know what he was doing, but he spent a real long time here for no reason, charged me a lot of money, and didn't solve the problem. And then he had to come back three times later over the next couple of weeks to re-fix the clog that he failed to clear when he was charging me emergency services time on Easter Sunday. I would definitely not hire him again. The type of work was clearing a drain. I would grade the overall experience with a D.”

Review by
10/11/2017

“It was positive because of Patrick, the plumber. He was so nice. We live in an older home, and I've had plumbers in the past just say, ‘You need to replace the whole thing.’ But he actually fixed everything. He didn't try to sell me other stuff, and that was the first time he came out. Since then, we've had him put in a water heater, and he's going to help with redoing a bathroom. We're really pleased with him. He's so good. He has also done drain/sewer work in the past. It was a non-draining washing machine, and he fixed it. I would grade the overall experience with an A+. I have a business, and although they don't do commercial work, they did come out and cleared a drain in my commercial building, and it was on a weekend. And they don't try to sell you some plan, or whatever, or anything. They were very good.”

Review by
10/11/2017

“They backed everything. They were knowledgeable. They walked me through all of my options. They were courteous. They spent time on the phone to figure out what my needs were and what I needed. When one of the parts they used, it was a small thing, but it cracked and I had a water gusher in the house, they totally fixed it without question. They've done a lot of my work. It started out when they replaced two hot water heaters, and I was told by another plumber that they didn't make those kinds anymore. I was able to spend a lot of time on the phone with the man. He's so knowledgeable. We talked about the pros and cons. They did some miscellaneous jobs, but the biggest job was they replaced every pipe in my entire home. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they put in a faucet in the kitchen. They were real nice, and they did it really quick. And I told them about another little issue that we didn't call in about, and they went over and looked at it. They were just real nice. And then I had a new washing machine that was coming in on a different call, and I asked them to make sure the drain line was clear. They did a real good job, real quick. So, I would recommend Santhoff to anybody who ever ask me. I would grade the overall experience with an A.”

Review by
10/11/2017

“Absolutely positive on every side. They are a little more expensive, but it was worth it. I liked that they were on time; they had good products, and they did good work. I didn't have to call anybody back for anything. They've done plumbing work for me, fixed the kitchen faucet and replaced two toilets. I would grade the overall experience with an A. They called and got here quickly. I wasn't dissatisfied with anything.”

Review by
10/11/2017

“They did a good job. I liked that everything they do was real professional, showed up on time, and they didn't shortcut any of the work. Real professional guys. In the past, they replaced all of the piping under the slab and out to the sewer line., They did quite a bit of work for us. It took them about a week and a half, but it wasn't their fault. They did a good job. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked that they did the job and they knew what they were doing. They assessed what the problem was, they got into it, and spent a whole day on it. They were really good. The sewer line has worked beautifully. We had a sewer line problem in 13 townhouses. I would grade the overall experience with an A+. Since then, I've had them at my townhouse doing work for me.”

Review by
10/11/2017

“I liked that they give good service. In the past, they have done all kinds of plumbing work for me. They've plumbed houses, done remodeling jobs, small repairs, and big jobs. I've known them for 25 to 30 years. They have done a lot of stuff. They have also done drainage/sewer work lots of times for me in the past. I would grade the overall experience with an A+.”

Review by
10/11/2017

“I liked that they were quick and efficient. They replaced the pipe in the kitchen, the P-trap pipe, and the little drain spout that goes with it. This is the first time I've used them. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they always come when they say. They do a good job and they are reasonably priced. In the past, they have done some drainage work and some plumbing work for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked the good quality work and reasonable price. They came on a couple of occasions to repair some leaks inside the tile in the shower and then some more general plumbing stuff. I would grade the overall experience with an A-.”

Review by
10/11/2017

“It was positive because they were quick and reasonably priced. They've done several things for me, flushed the plumbing lines, changed a kitchen faucet, fixed the bathroom tub. They've done multiple things for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“They replaced a garbage disposal. It was a long time ago. I liked that they got in and out and did a good job. I would rate the overall experience with an A.”

Review by
10/11/2017

“I liked the work they did and the attitude they had. They unstopped the main drain to the sewer line for me. I would grade the overall experience with an A.”

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