Texas Quality Plumbing
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Texas Quality Plumbing has received 4.6 out of 5 stars based on 66 customer surveys.
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3rd year as a Best Pick Call
"Our top priority is our customers—their time, money, and safety. It's our goal to arrive on time, work efficiently, and get the job done as quickly as possible, using our knowledge to get it done right the first time. At the end of the day, we want to uphold our profession's long-standing creed: 'The plumber protects the health of the nation.'"

Joe Carbajal | President
Company Information
Services Offered
Texas Quality Plumbing's services include unclogging, repairing, and cleaning drains and sewers in addition to repairing and installing toilets, faucets, sinks, garbage disposals, water filtration systems, and conventional and tankless water heaters.
Services Not Offered
The company does not provide septic work or repair appliances.
Warranty
Texas Quality Plumbing offers a one-year warranty on most plumbing service and repair.
Company History
The family-owned-and-operated company was founded in 2007.
Employee Information
Technicians wear uniforms and shoe covers, and employees must pass background checks and drug testing.
Additional Information
Texas Quality Plumbing provides 24/7 service. The company's membership program entitles homeowners to a yearly whole-house plumbing inspection as well as discounts on service.
Licenses
M-40075
Areas Served
Conroe, Cypress, Spring, Tomball, Bellaire, Houston, Cypress, Energy Corridor, Katy, The Villages, Missouri City, Richmond, Stafford, Sugar Land

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/11/2017

“Well, I've used them before in the past, and they've done an OK job. They've replaced a garbage disposal for us that was about a year old—maybe a few months over a year. They came out, and instead of fixing it, said that we had to buy a whole new system. It was a little frustrating, and I guess that maybe we just had a year warranty or whatever. I want to say it was maybe 6 months ago, and we've been using the garbage disposal just fine. I just felt like they didn't really investigate, or look at it or really see if they could fix it. I'd used them in the past, too. The first time we asked them to reseal some toilets. The wax seal needed to be replaced. They did a great job; they communicated the price, everything was awesome, and they were professional. We had them back out to fix a couple other toilets. A few months after that I explained to them what type of toilets we had, so they could hopefully order the correct parts. I wanted the exact same parts; they were Kohler toilets, and I wanted them to replace the parts, so that they would be the same—sound the same, work the same. They said they'd be there and fix it. They came, and they replaced everything; now the toilets they replaced the inner workings for, when you flush them, it sounds like an airplane is taking off. They're so loud; it's awful. They are the worst, so I'm not going to send them money until they stop out here and order us original parts. They've messed up a few times for us.”

Review by
10/11/2017

“Texas Quality Plumbing took care of my plumbing. They explained what they were doing. They actually explained it, did it, and gave us a fair price. Actually, there were no surprises. They unclogged a drain that was backing up into the warehouse to everything that was here—just backing everything up. It was just a horrible, horrible situation. This was my first time using them. My experience with them was A+. These guys came in, took care of their business, and it was a wonderful experience. They were right on time. They were professional, and I think I had one of the best guys I could have ever had.”

Review by
10/11/2017

“Everything Texas Quality Plumbing did was fine; everything was great. They were nice guys that did a good job. The price, again, I thought was a little bit high—but I had some other people look at it, and that's just the price to get the plumbing done. They replaced the line that goes from the city meter to house that had broken. They replaced a line that comes from the water heater—two different things. I would grade them an A.”

Review by
10/11/2017

“They came out quickly. They were friendly, and they did a good job. They did a number of things for us including: waterlines in the yard, hot water heaters, and leaky pipes. Overall, I would give Texas Quality Plumbing an A-.”

Review by
10/11/2017

“Texas Quality Plumbing had a pretty good price for the most part. They did a commercial new construction project. Overall, I would give them an A.”

Review by
10/05/2017

“I had no complaints with them. They did excellent work. They were OK. They unclogged some of our piping. We had a backup in our full system.”

Review by
10/05/2017

“Their professionalism and honesty. And the respect given to the homeowners by putting on booties and not just getting yuck through the house. It was a clog system in the house. I would grade them an A+.”

Review by
10/05/2017

“I liked just that they showed up on time, and they were professional. They cleared a drain line for me in the patio, outdoor drain line. They're an A+.”

Review by
10/05/2017

“They cleared a drain. Overall, I would give them an A. It was great.”

Review by
10/05/2017

“I always have a positive experience with them. They are just friendly, they are on time, they are affordable; they check all the boxes. They are very good, and I would recommend them highly. Last time a pipe broke in the wall. I had them for years. They installed the pipes under the house. I've had them back for many things. I would grade them an A.”

Review by
10/07/2016

“I called this company to clean out my drains. Part of what this service included was using a camera in the lines to determine any problems. Not only did I not get a report on the findings but I was charged more than the original charge with the explanation that a different service was provided. At no time did I ask for anything other than what was recommended. It took me several phone calls about the camera findings and was finally told that the file would not upload. After several weeks they came back to redo the camera work. I finally received about 7 different videos of the inside of the drains with no explanation or interpretation of what the camera was showing about the condition of my drains. Bad experience!”

Review by
10/07/2016

No review comments provided

Review by
10/06/2016

No review comments provided

Review by
10/06/2016

No review comments provided

Review by
10/04/2016

“I had a leak and they came over to diagnose it. They saw it and said a pipe was bursting and they were very eager to dig, which would have cost me close to $3. I told them I'll think about it. I had a second problem with a water leak in another part of the house, they came out and used a pipe cleaning tool and claimed again, the pipe was burst and that they needed to dig for $19. They also claimed they found mud in my pipes. I called another plumber because this did not sound right. The different plumber came out, checked my pipes with a camera and said the pipes are fine. He also found the two leaks. One was the bathtub itself had a hole in it, not the pipe. The second leak wasn't a leak at all, it was condensation built up around the HVAC drain pipe. He used his own pipe cleaner down the same pipe that Texas plumbing claimed they found mud in, and the pipe was clear. No mud, no break. Texas quality plumbing are a shady company and almost made me pay a lot of money which would not have solved my problems. I would never recommend them to anyone, and in fact I will warn anybody away from them.”

Review by
10/01/2016

“Great customer service.”

Review by
09/30/2016

No review comments provided

Review by
09/27/2016

No review comments provided

Review by
09/27/2016

No review comments provided

Review by
09/27/2016

No review comments provided

Review by
09/27/2016

No review comments provided

Review by
09/27/2016

No review comments provided

Review by
09/27/2016

“They were able to help us almost immediately after we called.”

Review by
09/26/2016

“They were very nice and professional and explain everything that I have question on and they did it all very timely no complains here.”

Review by
09/25/2016

“My toilet flange was left broken.”

Review by
09/24/2016

“TOTALLY RIPPED OFF.”

Review by
09/24/2016

No review comments provided

Review by
09/24/2016

“They were supposed to have sent me a TV tape of my pipes. I called about 3 times and got nothing but a tape of the lines that they TV.”

Review by
09/24/2016

“Texas  Quality employees were professional, friendly and arrived on time. Keep me informed of work projected with estimates. Very pleased with their services.”

Review by
09/24/2016

No review comments provided

Review by
09/24/2016

No review comments provided

Review by
01/04/2016

“It was fine, they were prompt. I would grade them an A, they unclogged a drain.”

Review by
01/04/2016

“They did a great job, they were on time, honest and I feel like in general their prices were good. Overall it was a good service. And when they came and did the pricing they were pretty straightforward with it. And they did a good quick job and took care of it. We had a drain that was clogged from the attic and they had to put a snake drain down to remove the clog, probably some debris. I would grade them an A.”

Review by
01/04/2016

“The biggest thing was their communication with me. They were actually rated pretty well on our neighborhood board, they did a clean out. It included drainage work, I would grade them a B+. They arrived late the first night and they did an option that they probably knew wouldn't work and had to come back the next day.”

Review by
01/04/2016

“Good quality, they were clean took care of everything that they needed to, stayed out the way and were quick to get everything in, it was selected by Home Depot. They installed my carpet, no they did not do any sewer or drainage. I would grade them an A. The only complaint that I had was that they actually showed up two hours early which wouldn't have made it a problem except it was 7 in the morning.”

Review by
01/04/2016

“They were fast and effective. I actually called two or three companies and they were the first one to get to my house. The house drain was clogged so they cleaned it out and unclogged it with a snake. I would grade them an A.”

Review by
07/17/2015

“They sound familiar. I did have a positive experience with them; it's good work. I liked their quick response. They moved a drain line for me and repaired a clog in the main drain. I would give them an A.”

Review by
07/17/2015

“My toilet is rocking. They said they had to take a toilet up to unclog a drain. They charged me $75 to remove it and put it back in place. Now it's rocking. I didn't bother about calling them back. Other than that, it was OK. It wasn't totally bad. The workers and customer service were OK. I forgot to give them my VA card to get the ten percent discount. That was a little bit of a hassle to get that refunded, get the check refunded. We never could connect. Something always happened. I drove over there and got it. I'd give them a C overall.”

Review by
07/17/2015

“I liked everything about them. They were professional, they got the work done, and there was no mess or anything left; everything just is clean. I haven't had any problems with what they repaired since they fixed it, and I couldn't be more pleased. I thought it was the garbage disposal that had exploded in some kind of way, and it was not. They went ahead and just fixed the drain. They took care of the drain and that was it. Ever since then, it's been fine. They get an A grade from me.”

Review by
07/15/2015

“I had a good experience. They were here on point and did the job the way they had to. It was quick; it was a rapid turnaround. They didn't take days. They did something that another company did at a previous house of mine. It took the other company three days to do the same job that Texas Quality Plumbing did in four or five hours. Some of my pipes were cracked, and they had to reroute it to the drainage outside. That was a long couple of feet, from where my drainage is to my kitchen, and they did it really quick. Actually, I had another company and they would always tell me it would take a week or two for them to be able to come out and look at that. And they said the job was going to take at least, four to seven days, about a week. When I decided to call Texas Quality Plumbing, they came out within a couple of hours, and then the next day, after they gave me my estimate—which was OK, maybe average—they were here bright and early in the morning, taking care of the job. I would give them an A+.”

Review by
07/15/2015

“I did have a positive experience with them. I like that they kept at it until they got it done. We brought them in for something we thought was minor, it turned out to be something, it was a lot more major, and they just kept working, in fact they came in three days in a row to get it finished. Well, we brought them in because we had a drain that was moving slowly, and they found that, in the drain, there was probably a grout or something, we bought this house a year ago, so who knows that they did before we moved here. Apparently grout has washed down the drain and solidified. I would give them an A-, and the only reason I knocked off some points is because they made numerous trips from the front door into the bathroom area, and, I have hardwood floors, real wood floors that we installed in this house, and, I really, liked it when a company puts something down, that they're going to walk and drag their equipment over instead of my floors.”

Review by
09/10/2014

“They did some work for me. I had an excellent experience with them. My husband and I were talking about that the other day. I wasn't home. We had two issues. We had a pipe in the attic that had begun leaking. Because we have an older home, I thought we probably had a hole in the pipe or something. Then the second issue was a clogged sink. Texas Quality was the second plumber to come give an estimate because the first plumber that we had called told my husband that he was going to have to tear the wall out to get to the pipe. So, we called Texas Quality. They came out. They told us that they were going to send the drain snake in and everything. I said, ‘OK, what about the wall? Are you going to have to put it into the wall?’ They looked at me like I was crazy. One of them said, ‘I hope not.’ I heard of Texas Quality Plumbing through Best Pick Reports. I would give them an A+.”

Review by
09/10/2014

“They did very well. We had a plugged drain line. Actually, it wasn't really part of the house plumbing. It was drainage for the house. They were able to do exactly what we needed and define where our problem area was. They cleared the lines, and we are good to go. They did a good job. They were a referral from another service company. I would give them an A.”

Review by
09/10/2014

“They did some work for me. It was quite a while ago. They ran a camera down my sewer system. It looked like it was leaking. They were there on time, and they were very professional. They just got to work and did everything that was asked. I'd give them an A. They were really good.”

Review by
09/10/2014

“They did some work for me a few months back. I think there was a backup in our drainage system, and they cleared it out for us. They got it done timely, and it was good. I think they deserve an A.”

Review by
09/09/2014

“We are very pleased with them. They had to dig halfway through our house to fix some plumbing. Bless their hearts—it was the coldest part of the winter, and they not only had the cold but also the rain. They were great. We had them out later to do a French drain. It was a lot of work, and they did a great job. They were very neat in their work and made sure they put the yard back the way it was. Definitely A+.”

Review by
09/08/2014

“Texas Quality Plumbing, they are a fine organization. I wouldn't have a problem recommending them to anyone. I do business with them. I am a property manager. They do everything, from replacing the toilet to running gas tests to fixing pipes at the house. I am a hard guy to please. If you don't do a good job, you will know about it right away. They run the gambit. They can do a lot of different things. The last thing they did for me, I think, was a drain cleaning. They've done a lot of work. I'll give them an A—they are a good company. I've got no problem with them. They've been with me for seven years. Now, they've been handling my home. Probably, on average, it’s a thousand dollars a month, just for me. It’s not a lot, it's not huge, but it’s a truck payment. They've done a great job.”

Review by
09/08/2014

“They did some work for me back in January. That was a while ago. They did fix my bathtub drain. They were in and out really fast. They told me what was wrong, kept me informed, and didn't make a mess or anything like that. It was good. I would give them an A-.”

Review by
09/08/2014

“They did some work for me about a year ago. They put a trench drain in my backyard. That is all they did. I want to say three workers came, but it might have been two. They cleaned up, and everything was fine. I’d give them an A.”

Review by
09/08/2014

“We had them come out for indoor plumbing stuff. They were great. They came out really quickly. They were very friendly. They tried to clear a French drain out for us, but they didn't know how it was laid out. We didn't either. It was just sort of a confusing thing. They got the water out of the courtyard, and we called it quits, because the next set of the bid was really expensive, and we didn't know what we were getting into. We ended up just clearing out the French drainpipes ourselves and, poof, no problem. They did great. They got the water out of the courtyard so we wouldn’t have a flood. We’d give them an A. They were fine, expensive, but fine.”

Review by
09/08/2014

“They were very price competitive and also very efficient in their work. I had water start overflowing at the washing machine. I had a clogged drain. And they had to empty out everything around the kitchen and half of the house, let’s put it that way. They unclogged a clogged drain, nothing else. They were recommended in our community organization. I think they deserve and A grade.”

Review by
09/08/2014

“They did some work for me back in February. I think they replaced the pipes in the backyard, and then they added a drainer. I would give them an A.”

Review by
10/17/2013

“They're quick to respond. The young lady that answers the phone over there is very good about getting people back to you and getting information for you. I believe her name is Mercedes. Their crews that come out are nice young men. They do a nice job. They're clean cut and they do what you ask and they get done quickly. They've done several different jobs. I do maintenance on small apartment buildings. I'm talking like four ply units and things like that. I've had them out for drain cleaning services. I had them out to replace faucets. I've had them out to fix plumbing in the walls. I've had them out for several purposes and they've always done a good job for me. I believe I originally pulled them out of the green sheet and they were under a different name back then. They've changed names within the past couple years, but I believe my original contact with them was from the local green sheet. I'd give them an A.”

Review by
09/30/2013

“Texas Quality Plumbing did some work for me. Two guys came in and the dude kind of diagnosed the problem right off. This was awhile back and I've since sold the house. He worked on my A/C unit and he came in and he managed to get in and unclog the drainage pipe or whatever pretty fast and it wasn't a problem. He more or less just diagnosed the problem and took care of it and got it done all pretty quick and pretty easy and relatively cheap and then he went an extra route of putting in another pipe so that helped me pour drainage solution down there if I ever had the problem again, so he kind of was proactive in that regard, to try to avoid future problems, which I thought was cool. I'd probably give them an A.”

Review by
09/30/2013

“Texas Quality Plumbing was good. They cleaned out my drain. They were good.”

Review by
09/27/2013

“Texas Quality Plumbing—they were professional and clean, and they resolved the problem that I had and provided suggestions of future maintenance. They replaced the drain and P-trap all the way to the wall. Everything's held up perfectly—no leaks, no nothing. They did professional-grade work. Moreover, it was extremely timely and very efficient. The workers were polite and very considerate of myself and my family, especially given that it was somewhat later in the evening. They were also extremely honest and forthright. I'd give them an A+.”

Review by
09/27/2013

“Texas Quality Plumbing was very expensive. The work that they did was mediocre. They left a mess. I had to call them up and come back to clean it up. They cleaned up well once they came back. I had a sewage line that was clogged and they dug a trench all the way to the City line and then my fence was brand new and they put all the dirt that they were digging against the fence. They have completed the job. It's working out fine. I would give them a B-. I would not recommend them.”

Review by
09/27/2013

“I had a less than positive experience with Texas Quality Plumbing. They were several things that I was unhappy with in the final outcome. I'm still having issues that I'm not happy about, but it's fairly secondary to their work. They just did a really piss poor job of cleaning up and replacing everything as it should have been. The mechanics of it probably are fine, but there were some other parts of it I was really not happy with. I had a huge plumbing job done. After they dug this huge trench in my yard, they replaced the dirt. They just did a really bad job and a really fast, sloppy job of backfilling it. They just left the old pipe in the dirt for the most part (pushed it all back into the hole) and spread it all around my yard. Well, now it's sinking because they didn't fill it in right. So, my yard's basically got trenches running in it now every time it rains and on top of that, they didn't even take the pipe out of there. They just pushed it back into the yard, so I spent a couple weekends picking up concrete out of my yard. Then I found a huge pile of concrete behind my garage that they tried to leave in a real inconspicuous area I guess, and so I had to call them back and have them come and pick that up. So really overall, past the point of the actual plumbing job, they did a crappy job. I would probably give them a C or a D. I don't think I would use them again, but I don't think it was the quality of their plumbing work, it was just the quality of their performance overall. I would give them a C-.”

Review by
09/27/2013

“Texas Quality Plumbing was quick, clean, and did a good job. I would give them an A+. They unclogged the drain line for me. That was the second time that I used them for that, but it was a couple of years in between the jobs. It's for a rental property, so the tenants don't really care what goes down the drain.”

Review by
09/27/2013

“I liked the people from Texas Quality Plumbing. They did plumbing; they unclogged a drain after hours. They finished the work quickly, and I thought the workers were good—they were clean and everything. They kept everything clean and didn't make a mess; that was the main thing I liked about their service. I would definitely give them an A.”

Review by
09/26/2013

“I had a clogged-up sewer line, and Texas Quality Plumbing resolved that for me. Everything’s working beautifully. They did the best they could to keep from making a big mess, and they left everything in good shape. They’re reliable. I’ll give them an A+.”

Review by
09/26/2013

“I was very pleased. I liked them because they're nice people to work with, and they did the work. I think probably about a year and a half is how long I've been using Texas Quality Plumbing. They cleaned the sewer drain once and fixed a leak under the sink. I would give them an A.”

Review by
09/26/2013

“Texas Quality Plumbing installed a new drain line—both interior and exterior. I liked that they seemed professional and did a good job. I'd give them an A+.”

Review by
09/19/2013

“Texas Quality Plumbing did some work for us in July. They were pretty polite. They covered their shoes when they came in my house; that was pretty good. They had to change the drain pan on the water heater. I haven't had to call them back since that work was complete. Give them an A.”

Review by
09/19/2013

“Texas Quality Plumbing they took the time to tell us what they were going to do. They asked permission if they could do it. They told us a price quote and everything else. I really liked being told what they were doing and how much it was going to cost. They snaked a drain clog in my kitchen sink for me. I chose Texas Quality Plumbing because I had a reference from a friend. I'll give them an A+.”

Review by
09/19/2013

“Texas Quality Plumbing were able to come on very short notice because I had an issue discovered in the morning and I was leaving town in the afternoon. I only had a few hours window for them to come in and they were able to do it. They were the only one who had someone live picking up my call at 7 and also the work was done very well. I had a drain that was clogged due to the air conditioning condensation draining constantly in the summer. I think algae grew in there so it was clogged. I was going to have it plugged if I didn't get it fixed. I haven't had to call them back since the work was complete. I think they deserve an A- just because the guy came and he didn't know what to do because the opening was too small. He had to call the office to figure out how to deal with the issue. He wasn't as prepared as I thought he would be.”

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