Abacus Plumbing, Air Conditioning & Electrical
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.6 out of 5 stars based on 107 customer surveys.
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4th year as a Best Pick Call
"Honesty and integrity are hallmarks of the Abacus business philosophy and are the foundation upon which the company was founded. 'You Can Count On Us' 24/7, including weekends and holidays. We look forward to providing you with extraordinary service."

Alan O'Neill | CEO
Company Information
Services Offered
Abacus specializes in clearing and cleaning stopped-up main drains and sewer lines. Abacus also offers video inspections for more serious issues that may be causing stoppages, such as bellies in the line or tree and shrub roots that can cause broken or ruptured pipes.
Services Not Offered
Abacus does not offer septic system work.
Company History
Abacus was founded in 2003. CEO Alan O'Neill has over 40 years of plumbing experience.
Distinctions
The company was awarded the Best of Readers' Choice Award by Living Magazine.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
4001 Kendrick Plaza Drive
Houston, TX 77032
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-20628

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.6 out of 5 stars based on 107 customer surveys.
5
80
4
16
3
6
2
4
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/17/2019

“Very professional!”

Review by
06/17/2019

No review comments provided

Review by
06/13/2019

No review comments provided

Review by
06/12/2019

“I would like to recognize the gentleman that came out and did the assessment for HVAC installation; he was very knowledgable and helpful.”

Review by
06/12/2019

“I would like to recognize Aaron Duff and Darnell Jones for their exceptional service. Aaron is awesome and knows how to explain things in detail. Abacus is an excellent company!”

Review by
06/12/2019

“I feel that they were all three very knowledgeable in their fields. They were punctual and showed up on time. They were very professional.”

Review by
06/12/2019

“I would like to recognize everyone they sent for exceptional service. We've had a new air conditioner installed, plumbing work and electrical re-wiring done. They were all outstanding!”

Review by
06/12/2019

“I'd like to recognize both the technicians that came out, they were both exceptional, very professional and knowledgeable.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“They did what they said they would do.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“I would like to recognize the technician for exceptional service.”

Review by
06/12/2019

“My salesperson was awesome, I don't know his name but he was very, very nice, professional, and courteous.”

Review by
06/12/2019

“They are a great company and the technicians are great. They are really great and we really appreciate their service. They are very professional.”

Review by
06/12/2019

“I would recognize Dana Barnes and the guy that came over and fixed my problem. He was very good because it was a special situation. I bought the house two years ago and the previous owners put the cap on the drain clean out the wrong way. In order to take it out, they had to drill a hole in it which caused a leak. He sealed the cap and it has been a month and there have been no leaks. Everything worked out great and Dana was very personable.”

Review by
06/12/2019

“I don't remember who was here.”

Review by
06/12/2019

“I was satisfied because they were here on time.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“I would like to recognize the last technician that came out for his exceptional service. He was the one in constant communication.”

Review by
06/12/2019

“I would like to recognize Jose Ortiz in the Air Conditioning department.”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“Had work done on shower and was told another company would contact me about replacing tile but never heard from them.”

Review by
06/07/2019

“Recognize Monte Cunningham HVAC Technician. I always request that he service my system. Best ever!!!!!”

Review by
06/06/2019

“Come out on Easter weekend to clear a clog in the main drain line.”

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“I forget his name, but the Tech who installed our hot water tank did a really good job.”

Review by
02/16/2019

“Everything was just fine and dandy.”

Review by
02/16/2019

“The people that were here did a fantastic job.”

Review by
02/15/2019

“They are just very professional, they come on time and they stay a little later if they have to, to get the job done.”

Review by
02/15/2019

“They exceeded my expectations. They are just a good company; I've used them several times.”

Review by
02/15/2019

“I've had several different employees come to the house; they've all done a great job.”

Review by
01/22/2019

No review comments provided

Review by
12/18/2018

“Abacus Plumbing, Air Conditioning & Electrical met and exceeded my expectations with the PEX piping in the attic.”

Review by
12/18/2018

No review comments provided

Review by
12/11/2018

No review comments provided

Review by
12/09/2018

“Abacus did everything right the first time. The appointment, on time, the estimate, totally explained, and did the job as promised, completed on schedule.”

Review by
12/07/2018

“They installed a commercial grade water heater in my house, and it made too much noise. They worked hard to reduce the noise and came back until it was resolved.”

Review by
12/02/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
11/30/2018

“I have used Abacus multiple time and have always been satisfied with their work.”

Review by
11/30/2018

“I was very satisfied with Abacus Plumbing's excellent service.”

Review by
11/30/2018

“I'd like to recognize Chris Castro for exceptional service.”

Review by
11/28/2018

No review comments provided

Review by
11/28/2018

“I am satisfied that the work is normally completed on the first visit.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
11/19/2018

“Very professional service personnel”

Review by
10/17/2018

No review comments provided

Review by
10/16/2018

“They are very professional.”

Review by
10/01/2018

“The young man who came out to do the job was exceptional.”

Review by
09/28/2018

“The company met my expectations in that I expected the company to do good work, and they did.”

Review by
09/27/2018

“Yah everyone is super nice I really like Isaac.”

Review by
09/26/2018

No review comments provided

Review by
09/25/2018

“Everything but finishing the job; their appearance, scheduling, the communication, the whole bit. I would recommend them.”

Review by
09/24/2018

“They solved the problem quickly.”

Review by
09/24/2018

No review comments provided

Review by
09/20/2018

“I'm well pleased with the job. They did very good.”

Review by
09/20/2018

“Abacus has always performed outstanding repairs in my home.”

Review by
06/21/2017

“They were very responsive. They corrected the problems that I had—there were a few problems. They were responsive to my situation. They repaired significant plumbing issues. They repaired the pipe from the property to the city line. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
06/21/2017

“We are seniors and the high cost bills is not much help to us. They did plumbing work for us, on the outside. It backed up when you flushed the toilet, it backed up into the shower. I would grade the overall experience with an A+. They were nice people. They were very friendly. I would probably recommend them to a friend.”

Review by
06/21/2017

“They were quick to respond. They cleaned out our kitchen line. I think it was my kitchen line, the main that went out, that was clogged. It was excellent, with no problems. I'd be very likely to recommend them to a friend.”

Review by
06/21/2017

“They were prompt, they let me know who was coming to do the service, and they were on time. They repaired a clogged drain. They earned an A+. I would highly recommend them to a friend.”

Review by
06/21/2017

“They were on time and he resolved problems quickly. He snaked our main drain, our sewer line. They’re A+. I would highly recommend Abacus to a friend.”

Review by
06/21/2017

“Basically, Abacus didn't give up until the problem was solved. They did plumbing. They unclogged a drain. I'd give them an A overall.”

Review by
06/21/2017

“I liked their response time, and they're honest. I think it was drain or sewer line stop up they did for me. I'd give them an A.”

Review by
06/21/2017

“I liked that they were friendly, on time. Alright. They've done A/C replacement and plumbing inspection.”

Review by
06/21/2017

“It went both ways. At first it was negative, then it became positive. I don't know how to explain that. They messed it up at first, but then they fixed it and everything came out alright. They did some sewer plumbing for me. I'd probably give them a B. I've already been through this with them, but they just need to tell people the truth. They weren't very truthful about when the job was going to be done. They promised it one day, and it was two days later before they got around to it.”

Review by
06/14/2017

“They seemed pretty honest, pretty knowledgeable. That's about it. He did pretty good. They cleaned out a pipe that was backed up and causing damage up in our house, sewage back up. So he cleaned it out. Abacus gets an A+ overall.”

Review by
06/14/2017

“I like the service they provide. I find plumbers to be exorbitantly priced but they're on the better side of exorbitant, I guess. They did simple drain work and stuff like that. They also installed a toilet. I'd give them a B overall.”

Review by
06/14/2017

“The guy that came out was very personable. He told me that my dishwasher wasn't draining. He said this may not fix it because it could be something with the dishwasher itself, rather than just the plumbing. He was real up-front with me, and he told me how much it was going to cost. He asked if I wanted to go ahead and do it anyway, and I did. He was right, it didn't fix it, but I thought they were up-front and very polite. Came on time and all that kind of stuff. I would grade the overall experience with a B+. I would highly recommend them.”

Review by
06/14/2017

“I think I paid more money than I should have. They did some things that probably needed to be fixed, but the problem I called them out for, it took them a while for them to fix. I had an odor in my house, and they fixed the sewage line that was in my backyard and that wasn't the problem. Then they fixed my heat trap, and that didn't fix the problem. Then they finally brought somebody else out, and my flange in my downstairs plumbing wasn't flush to the ground because someone replaced the tiles. They finally fixed that, and that fixed my problem. Because they did the repairs, they did catch something, but they just didn't fix the problem that I had, so I think I may have spent $3000 to do that. I was definitely disappointed. I'd give them a C overall.”

Review by
06/14/2017

“They were able to come out and clear a drainage for me; however, I needed additional work done, and they were extremely expensive. I couldn't afford that. So I used them clear the drain, and I had to find somebody else to do the rest of the work. They did what I asked them to do. I couldn't afford to have them do the rest of the things I needed them to do. Because of their cost, I couldn't engage them to complete the job. I would give them a C overall. They were over to clear the drainage but they never found the cause of the stoppage. I can't give them a good rating on that because they weren't able to find the reason, but they were able to clear it. I would not recommend them.”

Review by
06/13/2017

“I've used Abacus for the past three or four years, and I've been very pleased with the work they've done for me. They appeared relatively friendly. I liked the fact that they were all clean and in uniforms, and evidently, they did a good job because I didn't have to have any callbacks and that's very important to me. They were prompt in coming out. I didn't have to wait a day or two days, or wait for several excuses because they can't get to me right away to take care of it. I would probably continue to use them if something comes up. I would grade them as an A. I would highly recommend them.”

Review by
06/13/2017

“They did some work a couple months ago. They had done work on my parents' house, they were under contract with Abacus and they were recommended to us. It was an emergency repair, a busted supply line to the toilets. I'd give them an A+ rating.”

Review by
06/13/2017

“I can't say I had a positive experience. The guy in charge had another guy with him who was training but had on plain clothes. I was going in and out to see what the guys were doing. I had a credit card that had come in the mail. It was in the envelope, and I think there were some things on top of it, not far from where they were sitting. They left, they were nice, and then a couple of months later they're trying to buy stuff at the Galleria, they tried to get a cab ride. I finally had my credit company shut them down. I filed a report. But I looked for that credit card, and I couldn't find it. I don't know why they were sitting at the computer for so long. I often wondered what were they doing. I mean, shouldn't they've been outside like trying to see what was going on? Why were they playing around with the computer? The work was a major job. The house shifted and the lines broke and they had to dig underneath the house, and it was like $10,200. A lot of work. I can't say, but that's the only people that were in my house that could have taken that card. And I looked and looked for it, and it was the card that was being used. I think they really overcharged me, because it wasn't that far under the house. I had to have them to come back out, because it's sinking. I would grade my overall experience with a C-. They are really nice in the office. I would not recommend them.”

Review by
12/02/2016

No review comments provided

Review by
11/30/2016

“To find a plumbing company willing to arrive at short notice during the holidays was amazing. The plumber was very thorough, professional and fast. As I had out of town guests, this really made the holidays less stressful.”

Review by
11/29/2016

“Very professional and knowledgeable”

Review by
11/29/2016

No review comments provided

Review by
11/07/2016

“Very happy will use them again, price was right.”

Review by
11/04/2016

No review comments provided

Review by
11/04/2016

“Great customer service. However, the technical experience from those who came out was poor.”

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

“Did a good job on a messy project. Ruptured sewer line. Evaluated several approaches. Ended up with completely rerouted line from house to sewers. Cleaned afterward and we're very respectful of neighbor's property.”

Review by
11/02/2016

“I had them come out for a clogged pipe in the kitchen under their $123 special and after they got here the plumber told me there was a service added on top. I told him that's not what the special says on the advertisement. I said if you are going to charge a service fee on top of your $123 special you need to let your customers know before hand so they can make an informed decision if they want to use you or not. I had to pay the fee as the work was done and when I complained on their survey a manager called me and said they should not have charged me and they would refund there service fee. To this date still no refund so not happy how they conduct their business.”

Review by
05/19/2016

“I was terribly taken advantage of by this co. The repair work that I needed done was not my responsibility. ( it was the county's) Not only did they not disclose this to me, they spoke negatively toward the county. They also lied to me & told me that I needed pipe replaced (because it would crack if you were to step on it once excavated) This lie cost me $7,. When I confronted the manager, he backed up his technician & gave me the run-around, said that he would inspect the pipe and later told me that the dumpster already picked it up & he couldn't- so he did nothing for me. I tell everyone I can about this co. because they do people really wrong and I try and warn them.”

Review by
05/18/2016

“Abacas provided prompt, courteous service to correct a clogged sink. I had them do a clean out to the street connection and have not had a repeat problem.”

Review by
05/16/2016

“Our  sewage was blocked and we called a few different companies. The lady on the phone at Abacus told me about the 123 special and I was skeptical. But WOW! I was so impressed! Tech was on time, got it unclogged and scheduled my free camera inspection. After having several shady plumbers come out over the years, I've heard it all. One guy told me my entire sewage system was messed up and I needed a new one. Camera tech guy told me what I knew already, that everything looked great and was fine. I was so happy and will recommend and use them again!”

Review by
05/09/2016

“They told me what was needed and showed it to me on the camera in my sewer line gave me a price which was reasonable. Show up at 8 AM the day they said they would and strip the grass off and set aside, hand dug 7 feet of trench, placing the excavated material on plywood next to the trench, installed the pipe, backfilled the trench and compacted it and replaced the sod and were going by 4:3 that afternoon. Good job and fast.”

Review by
05/09/2016

“The tech did a very good job, the only thing he did not do was to stick a camera down to see.”

Review by
05/09/2016

“They misdiagnosed my problem and instead of a $69 drain cleanout they wanted to replace my entire drain line for $2,!!  Luckily they were pushy about it.”

Review by
05/06/2016

“Abacus reviewed the options for repair versus replacing the main water line leading into the house. The work was completed as described with a minimum of disruption of the water supply. Work area was cleaned up, the ditch closed and the surface restored to its prior condition.”

Review by
08/26/2015

“I liked that their representative was friendly, did a good job. They unclogged a drain for me. I give them an A, as far as, the work they did for me.”

Review by
08/26/2015

“I liked that they were on time, and I liked the quality of the service—that's pretty much it in a nutshell. They did plumbing; I just had a clogged drain. I’d grade them an A.”

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