Village Plumbing & Air
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Village Plumbing & Air has received 4.4 out of 5 stars based on 52 customer surveys.
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3rd year as a Best Pick Call
"At Village Plumbing & Air, everything we do is focused on you. Satisfied customers are essential to our continued success. We want your experience with Village Plumbing to be the very best. We achieve this by listening to you and understanding what you want in total home comfort."

Monica Ryan | Owner
Company Information
Services Offered
Village Plumbing & Air provides a range of services for drains and sewers, including unclogging plumbing fixtures and performing camera inspections. The company also repairs, maintains, and installs faucets, sinks, toilets, garbage disposals, and other plumbing fixtures. Additionally, Village Plumbing & Air offers HVAC and appliance repair services.
Company History
The woman- and family-owned company was founded in 1946. Village Plumbing & Air has over 70 employees on staff.
Distinctions
Village Plumbing & Air is a member of the Plumbing-Heating-Cooling Contractors Association (PHCC) and the National Kitchen & Bath Association (NKBA).
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, and undergo background checks and drug testing.
Licenses
M-122
Areas Served
Missouri City, Richmond, Stafford, Sugar Land

Compiled Score:

Village Plumbing & Air has received 4.4 out of 5 stars based on 52 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
10/18/2017

“Everybody there is great; the only thing I have a complaint about is how much it cost. But they are great; they come when they say they are coming, they don't stand you up, they are clean, you feel safe with them, and you don't feel like they are going to do anything weird. Every time they come to do anything, they tell me what they are going to do. They try to work with my schedule; they are flexible, and they explain things. I really like them. They've done the toilet, they've done the drainage, originally hired them to help me get my oven put in, because I got a gas oven put in, and my house is not up to code, so they had to helped me get some stuff done that was not planned, and they were really cool about it. I paid for the connection and then for them doing all of that. I would grade them an A.”

Review by
10/18/2017

“They cleaned out the drainage pipes. I would grade them a C.”

Review by
10/18/2017

“It was OK, B+.”

Review by
10/17/2017

“The experience was great; they took care of everything. It was outside—a freeze, and I had a pipe that had busted. I would grade them an A+. I would likely recommend them.”

Review by
10/17/2017

“They have always been quick and responsive. They've done extensive work for me in a very difficult problem that we had managed beautifully. We've bought a number of appliances, hot water heaters, and then some. They've installed them well; it was a great experience with all of the technicians. They've done other kind of work, but not air-condition. I don't know why we need to go into this; we had a blockage in the main sewer from underneath the house, and they had to take a piece of cement out of an enclosed garage and dig under my garage 35 feet to repair the main sewer drainage. This entailed a very expensive digging under the foundation of the house; that will have to do for you. I would grade them an A. They left my house clean.”

Review by
10/17/2017

“They came late on a Saturday afternoon within about 30 minutes for an emergency problem. The guy was super nice, professional, quick; it was easy. I had a clogged drain in a bathroom. I would grade them an A+.”

Review by
10/10/2016

“They did several things, they cleaned out some filters, they replaced a drain, and they replaced a garbage disposal. They were very efficient; they are also very expensive. It was excellent, A+.”

Review by
10/10/2016

“I think they're really expensive, so I'm not sure if I'm going to use them again. I like them, but I thought they were pricey. I thought they did good work. I thought they were expensive, I'm not sure if I would call them again. They fixed an air conditioning leak problem and a drain problem. I thought it was an A+, but again it was expensive.”

Review by
10/10/2016

“They were supposed to clean a drain that I had clogged. They weren't able to identify the cause of the clogged drain which they said they would. The solution they'd said, ended up being about 6 or 7 times more expensive than I got somebody else to do it for. I'd grade them a D. The guy was nice, the guy was just fine, but the service just wasn't able to identify what he said he was, probably no fault of the person himself. And the price they quoted, they just may be that much more expensive than a person doing the same work. I didn't have a negative experience with the guy other than not being able to do what he told me he was going to do, but he was super nice about it.”

Review by
10/10/2016

“It  was an emergency call out for a clogged drain. It was actually more complicated than that, but that's essentially it. I was having them fix things that were backing up in my bathroom. They were very responsive when I called. They made sure I was very clear on what the charges were going to be, because it was an emergency after hours call out. They showed up exactly when they told me they would, and they got it done as quickly as they possibly could. They were very clean, very efficient, and in and out. I was very pleased. I'd probably give them an A. I still think it's too expensive. If price weren’t included, I would give them an A+.”

Review by
10/10/2016

“I'm pleased with Village Plumbing. They've done more than one job. They fixed a couple of toilets and the sink, I think that's all we've had done. When you call them to schedule, they'll do it promptly. There was another group of people that I worked with for probably 2 years, but they got to the point where I couldn't count on them, so I fired them. I went to Village Plumbing and I'm happy with them now, I'd give them an A.”

Review by
10/10/2016

“Overall, it was a positive experience. They did a repiping in my house and they also replaced the cast-iron sewer pipes that runs up underneath my house that connect to the city. I'd say they're probably a B. Greg was really good. Their punctuality was good. Cleanliness inside the house was good. When they had to dig underneath the house, they tore up my whole flowerbed, and then they kind of tucked the plants in. I have all this sand on top of the ground now. It looks nothing really like what it did before the started digging. It all could've been avoided. I don't know why they dug the whole out, then they waited over the weekend and then it started raining the next week. Had they started dealing with it at the time they were digging the whole out, I would've have had that issue.”

Review by
10/10/2016

“They  unclogged a sink for us. They arrived when they were supposed, worked with us, did a good job, and we're satisfied with it. I’d grade them with as an A.”

Review by
10/10/2016

“They've come several times. I think they were looking at a drainage issue. I  think they were great, timely, and reliable. I'd give them an A+ grade.”

Review by
10/10/2016

“They  were unclogging a drain I think. They did a great job and they got it done fast, they came fast. I'd give them an A+.”

Review by
10/10/2016

“That was a long time ago. They did a good job, no problems. It was more drain work.”

Review by
01/14/2016

“They did some work—it wasn't recent. It was some time last year. They're professional. They come in and do their work and they're good about cleaning up after. We've had no complaints afterward. I think the last work was we had to call somebody to look at our refrigerator. We've had somebody else come in for plumbing before that. It was also satisfactory. They were initially unclogging drains and doing minor repairs but then they came in and did a full inspection. Initially we had problems with clogged drains and that's how we started using Village Plumbing. I'd give them an A.”

Review by
01/06/2016

“they did the job but it was pretty expensive. I just had a clogged drain pipe. They were fine and professional, I just thought it was overpriced. I would grade them a B.”

Review by
01/05/2016

“they are easy to schedule appointments with, they come quickly and seem to know what they are doing. We've had them a couple of times, they fixed some toilets for us, they unclogged a shower drain, and then I think there was a leak for a dishwasher, we called them a few times. Their customer service has been good, I don't think I had to call them back. I would tell them what I told you and I would recommend them. I would grade them an A.”

Review by
01/05/2016

“I probably wouldn't call them for plumbing work, I guess. We had to have a large section of sewer line replaced. They gave us an estimate. The plumber was very explicit about the permitting requirements and what they would do. When it came time to actually do the work, he didn't want to meet the permitting requirements that he had laid out for us. Eventually they completed the job, but it was not a good experience. I would not hire them again. They had been out once before for us and they had also done appliance repair which has been fine. They're kind of in the neighborhood so it just seemed like a name I was familiar with. I would give them a C-.”

Review by
01/05/2016

“I talked to two different people who were out to do plumbing work before I ordered a hot water heater. They didn't indicate that there would be any kind of problem, so I ordered the appliance. When it arrived, I called up to get someone to come out and install it and they said 'Oh no, we don't install anything we don't sell you.' I spoke to several people about that and I could not get them to budge. I finally had to hire a plumber that my electrician used. I got them to refund the remainder of my annual contract that I had paid them not too long before that happened. I am pleased that they gave me a refund. I was extremely upset about the fact that I went to the trouble of talking to not one but two people who should have known. They represented themselves as master plumbers and should've known what the company's policy was. I've used them for years. I had one more experience with them that was bad. It was another hot water issue but it just needed to be drained. It was about four or five years old, somewhere in that neighborhood. The person who drained it told me that it was more than ten years old and needed to be replaced. Apparently he looked at my white hair and thought I wouldn't go up into the attic and look at the installation date on the tag. In other words, it was incorrect information which I knew and it was obvious to him because it was in plain sight. I did talk to the management at that point and told them I was unhappy with him. They sent somebody else out. This was two instances where I had a problem with them. They deserve somewhere between a C- and a D.”

Review by
01/05/2016

“They came out and quoted some work for me. The price was a little on the high end. That wasn't as much as the guys that came out. They appeared like they didn't totally agree on what the solution was. That was a little odd. The bigger issue was that they had to cut a small hole under my sink to diagnose what the issue was which is totally fine. They left and didn't even give me time to make a decision on whether I'm going to use Village Plumbing to fix this issue or not. I decided not to go with them. The guy said no problem and they'll come back out and cover the hole. He never got back to me. I had to call their direct line and they said they didn't know anything about it. It took like a week. It didn't seem like I was getting a direct response. The only completion of the job they did was the diagnostic and a few other things. It was difficult to get them to say sorry or whatever. I feel like I totally should have gotten total premier service even though I didn't choose them to do the larger piece of work. The sink was not draining. This happened over some holiday weekend. That was an issue. They didn't call me back. The next thing you know, days go by and you still haven't heard back from them. I would give them a D+ rating. The guys were overall relatively friendly. I definitely wouldn't use them again. They are high priced.”

Review by
01/05/2016

“We liked everything about them, they did plumbing they did drains, they did replacement of appliances. We've used them three or four times, we had a clogged drain and they unplugged it. They did an overview of the whole house odds and ends. I have no idea my wife heard about them. If anyone asks I would tell them to use them. I would grade them an A.”

Review by
01/05/2016

“I used them for a lot of different things, most of the time they do a good job. No I don't think they've done sewer or drain work, they usually deal with plumbing issues. They've been around for a long time, yes I had to call them back and they responded well. I might refer them just depends on the issue, I would grade them a B.”

Review by
01/05/2016

“they were professional clean and quick. I don't remember what they did for me. It was drain work, I think. The customer service was good, I did not have to call them back for anything. I would tell them that they were a good company but on the expensive side. Everything is good except the price I would grade them a B+”

Review by
01/05/2016

“I think they were courteous and did a good job. They cleaned out our drain line, their customer service was good. No I didn't have to call them back I sold the house, I would say give them a try but check their prices they are awfully high. I would grade them a B.”

Review by
01/05/2016

“the service was good, they cleared a drain that blocked up in my air conditioning unit. The customer service was good, no I did not have to call them back. I would say they were very good but very expensive. I would grade them an A”

Review by
01/05/2016

“they do what they are suppose to do. This last time they cleaned up a drain in one of our bathrooms. The customer service did what they were suppose to do. I think they are a pretty credible outfit, I would grade them a B.”

Review by
01/05/2016

“It was great, I just used them because my regular plumbing is gone. They fixed our drain from the ac unit, the customer service was fine. No issues they were fine, I would say use them. I would grade them an A.”

Review by
01/04/2016

“they were quick, responsive and helped figure out what our problem was, our drain was backing up and so they unclogged it. It was exterior work, the work took about an hour. They cleaned up after themselves, I would recommend them, I would grade them an A.”

Review by
01/04/2016

“I like the technician, he was terrific. In fact the second time I had them come I requested the same person. I think the first time they snaked all the drains in the house and the second time we replaced the garbage disposal. He came one day but didn't have the parts, maybe an hour or two each time. I would recommend that particular technician. I would grade them an A.”

Review by
01/04/2016

“They've come several times. I like their promptness, they resolved a couple of problems for us with our sink. Yes I think it was a drainage issue, it took about 30 minutes. I would tell a friend that they are expensive, overall we had a relatively positive experience but they did misdiagnosis one of our issues. We had them look at our frig that had a leak but they misdiagnosed it and delayed getting our new frig installed. I would grade them a B. Overall I think they are very prompt and the men that they send are polite and courteous. We spoke to someone directly, they dispatched the wrong person so it's not like everything run seamlessly and I feel like you pay premium for their promptness.”

Review by
01/04/2016

“They came when they said they were going to and took as long as they said they were going to and it appeared to work. It was repairing the main sewer line from the house. Yes it was exterior work and it took maybe a day or two. It was outdoors it looked pretty dirty because they dug through the grass, it was dirty but that's what you expect outside, I would say that they were good, if someone asked. I would grade them a B.”

Review by
01/04/2016

“They were great, they were timely and they kept it clean. they did some drain work, it was interior work. I think we would recommend them, I would grade them an A.”

Review by
01/04/2016

“Quick response and the gentleman was very persist in fixing the problem without being expensive, we had a very bad clog in one of our sewer line, he was there for a couple of hours. It was OK, he didn't wipe up or anything but he wasn't messy. I would grade them an A.”

Review by
01/03/2016

“they probably did HVAC and plumbing work for me. No they have not done sewer or drainage work for me. I've used them for a few years now. I would grade them an A+”

Review by
01/03/2016

“They did an air conditioning repair and drain work. I would grade them a B+, I wish their pricing could have been a little less.”

Review by
01/03/2016

“They were punctual, they fixed whatever was broken. They were a little expensive but they stand behind their work and come back if they have to, they are trustworthy. I have nothing but nice things to say about them. They have done all kinds of work for me. No they have not done any sewer or drainage, air conditioning, plumbing stuff they have done for me. I would grade them a B+”

Review by
01/03/2016

“It was so-so. I don't think he was very experienced. He was a young guy and I don't think he had a lot of years of experience. It was something to do with the bathroom sink. I have more than one so I don't remember exactly what was wrong. It was a drain issue. I would give them a C rating.”

Review by
01/03/2016

“We only called them to fix a hot water tank, which they did the man was here his name is Troy. It was overall positive, he did talk us into purchasing something else. Which the bottom line is something that we didn't need I'm sure, but we bought it anyway. No not that I recall we didn't have any sewer work done. I would grade them a B.”

Review by
01/03/2016

“they were great, I had a plugged drain upstairs. I do not remember why I chose them, they were here on a timely basis and very informative and they didn't charge me for anything that didn't need to be done. I would grade them an A.”

Review by
01/03/2016

“they do everything, ac repair, heating plumbing. No they haven't done any sewer or drainage work for me. I would grade them an A. I chose them because they were in the neighborhood.”

Review by
01/03/2016

“they did plumbing work and washer and dryer work. yes the plumbing work dealt with sewer and drain. I've been using them for years. We like them very much, I would grade them an A.”

Review by
10/26/2015

“They cleaned out a sink drain. They were timely. It was a little expensive but they got the job done. I had just seen their trucks in our neighborhood. They deserve an A grade.”

Review by
10/21/2015

“They were on time. They did what they said they were going to do. They didn't overcharge me. Their servicemen were polite. I had a stopped drain and I had a toilet issue. I would give them an A.”

Review by
10/20/2015

“They fixed our plumbing issue. They cleared our drain and they even gave us some recommendations on what to do to prevent the issue from happening again. Everybody that I talked to was very nice. I wasn't there to actually speak with the plumber. My husband was home but everybody seemed very nice to me. I would say they're an A rating.”

Review by
10/20/2015

“They were OK. We hired them to unstop a drain then they went out and claimed that they smelled gas coming from my power plant and they were going to have to shut it off. We told them that we didn't hire them to do anything to a gas power plant. We told them to unclog the drain and then leave it alone. I'm sure they were told by their boss to try to upsell anything they can but we hired them to do a drain, not to tell us that we have a gas leak and that they're going to shut off our power plant to a 92-year old woman that depends on it in case electricity goes out. The guy just made a notation on his paperwork that he told us about it and he left it alone. We needed it done in a hurry and my aunt had used them before. I would give them an A rating.”

Review by
01/28/2014

“I used them three different times. This last time though, the man that came out was messy. I had to end up cleaning up after him. I had some more plumbing work done, and I called someone else. I probably won't be using Village Plumbing again. They snaked my drain. For one thing, he had a difficult time with it. He was just really messy. I had a sink that was backing up and splattered stuff all over my mirror. He didn't clean it up. He just left a mess. Not just there, he left a mess on the floor and everywhere else. He had a difficult time with it. I'm not saying that there might have not been some difficulty with it, because of how it was maybe constructed. It was a double sink and they were back to back with another bathroom. There may have been some difficulty with that. He seemed to have a difficult time with it. That wasn't that big of a deal. It was the messiness. For $300, that's pretty standard as far as snaking drains. The first guy that came out snaked a drain. He changed out p-trap and the other pipe to make it accessible so it'd be easier to get to next time. I thought that was really good. I liked that. I liked that he did that. That means next time I can do it. Come to think of it, I think it's only been two times. There was no need for follow-up the first time. The second one might have caused this last one that I had, but I don't really blame him for that because I think that probably could've happened to anyone. They ended up finding a root in my main sewer line that goes to the city that these last plumbers did. It backed up pretty soon - a couple of weeks after the Village guy had snaked it. It backed up again. That's what it was. I guess that it pushed it down, but then it had clogged up where the root was. It was raining when he left. There really wasn't any way that he would've been able to know that. I'd give them a C. I won't be using them again, probably.”

Review by
01/28/2014

“It was a little negative on the billing side. I had an issue with the billing. They did a good job. I swapped two dishwashers. I paid about $250, and within 15 days, the first dishwasher wasn’t draining. So, I called them up, and they charged me another $100, which they are taking care of. I haven’t heard from them yet, but that lady promised me. I had two dishwashers in two different homes, and I swapped them with one another and they charged me $450, which I’m OK with that, but the one dishwasher wasn’t draining. So, I called them within the 15 days. Then the guy told me the hose was clogged up. I was asking him, ‘You installed the dishwasher, 15 days ago, and within the 15 days the hose could not be clogged up. I contacted the company. The billing issue was not resolved. They fixed the sink, but they charged me $100 extra, which I feel like should be covered. I had a negative experience just on the billing side. I would say B, as in boy. I would recommend them. The company is good, the only thing is the price.”

Review by
01/28/2014

“They seemed to have fair pricing. They actually sent out on service person with a plumbing thing who made an error and kind of gave me a wrong estimate. They immediately sent out another person who fixed the problem and didn't charge me. They have prompt service. They fixed their errors fast and fairly. It was a plumbing issue. It was a drain stoppage. I started using them probably in the last year or so. I've been aware of their name for a long time. The technicians that come generally have a good attitude about themselves. They are respectful of their surroundings also. I would give them definitely an A. I can't think of anything else. They were prompt and their rates seemed to be reasonable. They're very good at calling and letting you know they're on their way or if they're going to be late. That's very important. They're very good about communication.”

Review by
01/28/2014

“The drain was stopped up. It was very expensive to get it undone, but he did do that. Everything is working well for me now. He was very professional. I didn't have to clean up behind him. He did the work outside on the roof. He had to get up on the roof the clear the drain. This was the first time I had used them. I would give them an A.”

Review by
01/20/2014

“We've been with Village Plumbing since the ‘40s. My parents used them when they opened, and when I got my first house I picked them up there so it's all A+. The last time I used Village they replaced all my pipes in the backyard. The 50-year-old ones were crumbling, so we replaced all those pipes. They had a trench across the yard and another one on the side of my house, and it's going to take a while for the grass to grow back. Cleanup was good. We had to call them back on one thing. They left the driveway very muddy, so we asked them to come back and clean that up, and they did. The people that work for Village Plumbing are top people. They are very easy to get along with. They listen to what you say, and all I can say is positive. I would give them an A+ grade.”

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