Russell Roofing & Exteriors
2nd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Russell Roofing & Exteriors has received 4.7 out of 5 stars based on 94 customer surveys.
5
76
4
11
3
5
2
2
1
0
2nd year as a Best Pick Call
"If it's Russell, it's right. Guaranteed. Russell Roofing is based on the core values of honesty, integrity, and respect. These apply in our dealings with our employees, customers, suppliers, and community. We continually strive to improve in order to provide better solutions and value to our over 20,000 customers."

Russ Kaller | Owner
Company Information
Services Offered
Russell Roofing & Exteriors is a full-service exterior remodeling company offering Pella and Marvin replacement windows as well as custom entry, patio, and sliding doors to residential and commercial customers.
Minimum Job
The company requires a $125 minimum fee for each service project.
Warranty
Replacement windows and doors are backed by a manufacturer warranty and workmanship guarantee.
Company History
Russell Roofing & Exteriors was founded in 1992.
Distinctions
The company has won several national, regional, and local awards. Russell Roofing & Exteriors is certified at the highest level with Pella.
Employee Information
Employees undergo drug testing, background checks, and driver's license checks.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
1200 Pennsylvania Avenue
Oreland, PA 19075
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
PA005871

Compiled Score:

Russell Roofing & Exteriors has received 4.7 out of 5 stars based on 94 customer surveys.
5
76
4
11
3
5
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/25/2018

“Professionalism, workmanship.”

Review by
09/18/2018

No review comments provided

Review by
09/14/2018

“I was most satisfied with everything from beginning to end. They were exceptional at everything they did even in very hot weather conditions and lots of rain.”

Review by
09/10/2018

“Every person whom I was in contact with at Russell Roofing, was fully invested in providing good service. Russell Roofing is one of the best companies I have ever dealt with.”

Review by
09/10/2018

“I was most satisfied with their knowledge and their workmanship.”

Review by
09/10/2018

“The whole process from the sale to project final review. A great job by the whole team.”

Review by
09/10/2018

“Vince for his professional demeanor and low pressure sales style. The two gentlemen who installed; they were amazing. Working non-stop throughout a very hot day. The receptionists who took my calls and were models of patience and professionalism.”

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

“I was most satisfied with once they started the time frame was great, they were very supportive, professional and they answered all of my questions.”

Review by
09/09/2018

No review comments provided

Review by
09/09/2018

No review comments provided

Review by
09/09/2018

“Tim - he did an awesome job of communicating, resolving any problems, and meeting our expectations.”

Review by
09/09/2018

“All crew members. Mike Stefani and Josh were always responsive, fair and reasonable.”

Review by
09/08/2018

No review comments provided

Review by
09/08/2018

“Installers very thoughtful and professional”

Review by
09/08/2018

“I am most satisfied with Russel Roofing because I had the garage sided and the gutters done, the garage is beautiful. Also, the man who did the siding on the garage did a beautiful job.”

Review by
09/04/2018

“I was most satisfied in all areas.”

Review by
08/31/2018

No review comments provided

Review by
08/30/2018

“I was most satisfied. They have served me well in the past.”

Review by
08/29/2018

“I was most satisfied with the salesman's knowledge regarding the problem with the window.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“Quality”

Review by
08/28/2018

“I was most satisfied with the performance of the roof. The performance of the product is amazing. Also, the look of the roof because I had a detailed roof in the front. I have copper gutters, and their copper work is excellent. They look very professional, neat, and clean. Not only the performance but the aesthetics and the look. I walk out and look at my roof every day and get happy.”

Review by
08/28/2018

“I would like to recognize the crew for their exceptional service. They were good guys. You could talk to them about what they intended to do. The people who performed the service were good.”

Review by
08/27/2018

“The quality of the work seems good. I haven't had any issues with roof.”

Review by
08/27/2018

“I was most satisfied with the roofing service.”

Review by
08/24/2018

“I was most satisfied with Jeff Biel, the salesman. He was very good. Also, the work crew was friendly and behaved professionally. For this being a church, they were very respectful and I appreciate that.”

Review by
08/22/2018

“I would like to recognize everyone for their exceptional service. They were all great.”

Review by
08/22/2018

“John Glah was very informative and professional to work with. The job site was very clean afterwards.”

Review by
08/21/2018

No review comments provided

Review by
08/21/2018

No review comments provided

Review by
08/20/2018

“They lived up to their commitment and I am satisfied with that.”

Review by
08/20/2018

“I was most satisfied with their communications about what product I was getting, my warranty and guarantee, when they would show up and begin work and what the price would be.”

Review by
08/20/2018

“I was most satisfied with the quality of their work.”

Review by
08/20/2018

“We are most satisfied with the timeframe the project was completed. We were quoted nine weeks but they were completed in one and a half weeks.”

Review by
08/20/2018

“I wasn't satisfied with anything in particular.”

Review by
08/18/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

“I was most satisfied with all of it. They communicated really well, and seemed knowledgeable. It seems like they have a great product, and their warranties are awesome!”

Review by
08/17/2018

No review comments provided

Review by
08/17/2018

No review comments provided

Review by
08/16/2018

“I was most satisfied with their complete service.”

Review by
08/16/2018

“I would like to recognize Mark for his exceptional service. He was the foreman on the actual commission of the work. He was great. He stands out. Everyone has been totally professional.”

Review by
08/15/2018

“I would like to recognize the guys that actually did the work for their exceptional service. It was two gentlemen, but I am not sure of their names. They did a great job!”

Review by
08/15/2018

“I was most satisfied with the timeliness. Also, the quality of the work is good.”

Review by
08/13/2018

“The whole installation crew was exceptional. They worked very well as a team.”

Review by
08/11/2018

No review comments provided

Review by
08/11/2018

“Jeff Biel was responsive to my calls and visited our house as promised so scope out the work. The solution he proposed did not solve the problem. I don't know whether the solution was poor or the work was not performed properly. Problem remains. I called to talk with him two weeks ago and he promised to review the work and make corrections. I have not heard anything further. In the current rainstorm, the problem still exists.”

Review by
08/06/2018

“I was most satisfied with the quality of work.”

Review by
03/13/2018

“Responsive, professional—was fine and professional. I'd give them an A+.”

Review by
03/13/2018

“I liked their professionalism. I'd give them an A+.”

Review by
03/13/2018

“They were extremely urgent, on time, efficient, and did everything they said they would. I'd give them an A+.”

Review by
03/12/2018

“They were just really responsive, and very professional, and did a great job. I'd give them an A.”

Review by
03/12/2018

“It was on time and it was very clean. I'd give them an A+.”

Review by
03/12/2018

“It's been a long time since they've done any work for me. I think they communicate well and show up on time, so I haven't had any problems with them. I'd give them an A.”

Review by
03/08/2018

“They were prompt, they got the job done, and they did what they said they were going to do, and they were very courteous. Yeah, it was good. I'd give them an A.”

Review by
03/08/2018

“We got the work done for the price they said it was going to be. They cleaned up after themselves. I'd think I'd give them an A.”

Review by
03/08/2018

“I think it was very good. They came, they did their job, they were thorough, and I didn't have any issues with the job. They had to change some skylights. I'd give them an A.”

Review by
03/08/2018

“They were good. Good customer service. Worked with me.”

Review by
03/08/2018

“Great to work with, great service, and communication.”

Review by
03/08/2018

“They did a good job. They stood behind their work. There were some issues but they readily addressed them. It was fine. I'd recommend them. They're not the least expensive people in the world but they do good quality work. ”

Review by
03/08/2018

“They had good communication, they were very professional, and I think they did good work. I'd give them an A-.”

Review by
03/08/2018

“Very professional, quality work—good people.”

Review by
03/08/2018

“I had a positive experience.”

Review by
03/08/2018

No review comments provided

Review by
03/08/2018

No review comments provided

Review by
03/08/2018

No review comments provided

Review by
03/08/2018

“I generally have a positive view of them. Sometimes it takes them a little while to acknowledge our requests for assistance. They are our roofer. I'd give them a B. When they say they'll be here, they are here; it's getting them here that's sometimes the problem.”

Review by
10/25/2017

No review comments provided

Review by
10/22/2017

No review comments provided

Review by
10/22/2017

No review comments provided

Review by
10/21/2017

No review comments provided

Review by
10/21/2017

No review comments provided

Review by
10/21/2017

“Although they do not exercise cost leadership, the workmanship and quality of materials was worth every penny.”

Review by
10/20/2017

“I would recommend Russel roofing to a friends and neighbor. They’re doing a great job.”

Review by
10/19/2017

No review comments provided

Review by
10/19/2017

“I only had top professional behavior and work from Russell Roofing Company. I would highly recommend them to a friend!”

Review by
10/18/2017

No review comments provided

Review by
10/18/2017

No review comments provided

Review by
10/17/2017

No review comments provided

Review by
10/17/2017

“ I hired them twice. First time was more positive than the second time. I would have to say they're a B+. Customer service is great. I'm basing them on two different jobs, one was better than the other.”

Review by
10/16/2017

No review comments provided

Review by
04/20/2015

“They replaced a skylight for us, they rebuilt the base, and when the skylight fell, they replaced it again. They are very easy to deal with, and they accommodate us. I would grade them an A.”

Review by
04/20/2015

“They are absolutely amazing. They did a couple of things actually. They did my roof, my gutters, my dormers, and they did some siding on the back. I liked just overall the quality, craftsmanship, and the level of professionalism that they bring when doing a task. And even if you have a problem, you can easily contact somebody to rectify it immediately, it's all positive. My next-door neighbor told me about them. I would grade them an A.”

Review by
04/20/2015

“They were fine. They put in a skylight. They tried to repair it, and it didn't work. They didn't charge me for the repair because it didn't hold, because they didn't think it would hold, and then they put in the skylight. They did everything they were supposed to do when they were supposed to do it, and that's about all I remember. I'd give them an A+. They did try. I think they did an excellent job.”

Review by
04/20/2015

“They put in a new skylight and fixed some areas of the roof that other companies were not able to. They’re very supportive of questions and taking the time to investigate what was really causing the problem. They did their due diligence in helping me out with this problem that I have. I would grade them an A.”

Review by
04/20/2015

“I had to call them to come back because they missed a few things. They were fixing slates on the roof, and they missed a couple of them. Well, as far as I know, I think they were overpriced. They keep calling me for windows and stuff, and it's bothering me. They call me when I'm working. They've been around for years. They cleaned up. I would grade them a C.”

Review by
04/20/2015

“I had a skylight put in, and it still leaks; this has been a while. They have come out many times, and the last time they came out, the one really cute little guy even patched the wall and everything. And they’re claiming that it's from the shower and the water moisture is doing that to my ceiling, and that's not true. I'm the only one who showers in this house. I don't close the door when I take showers—the door is open. So I don't think it's that problem. It took a while after the guy patched it for me. And he was being a nice guy doing it; it's doing it again. So I have given up. They came out three or four times. I think I need a new skylight; I think I have a defective skylight. I went with Russell Roofing because of their reputation. When my neighbor did hers, it caused her to need a new roof. She went for three weeks with a bucket in her room because of the roof when they put in the skylight. They're all over the place here; they are local. I know they turned down my church. They made that announcement in church because they turned them down because the job was too big. People were asking why they weren't there because of their good reputation and everything. They were polite and everything, and the young man, Mario, said, ‘I'll patch it for you.’ We were arguing because he wanted to do more work than I wanted him to do. I would grade them a C-.”

Review by
04/16/2015

“They did replace the roof on one of our side rooms last year, I guess. They showed up when they said they were going to show up, they replaced the roof and the skylight, and the skylight has not leaked. I don't know what to say about the price. I have no way of gauging the price, but it seemed manageable to us at the time. It seemed like a lot of people used them, and they were a well-regarded, local roofer. I'll give them an A.”

Review by
04/16/2015

“Russell Roofing did some work for me last year. The roof doesn't leak, and that's a real positive. It’s complete, it doesn’t leak, and they did a nice job getting it all done. They replaced two skylights. That was my first time using them. I would grade them an A.”

Review by
04/16/2015

“The person that did the evaluation was extremely pleasant and knowledgeable. The roofers were very nice, efficient, and cleaned up after themselves, and the roof is fine. They put a skylight in the bathroom, and that's perfect too. It was a complete roof replacement. I’ve lived in the area since 1957, so they have a good reputation. They had done work for us in a previous house, so that's why we chose them. They get an A, seriously—they're very, very good. I've recommended Russell Roofing to several people on the block.”

Review by
04/16/2015

“They installed in a new skylight. I would recommend them. I would grade them an A-.”

Review by
04/16/2015

“The issue was that I had continual leaks that they couldn't find, ended up replacing part of the roof ended up closing up part of our chimney and had some problems with skylight windows and they always came back over and over again, probably a dozen times maybe more than that, I don't know. Over a year and a half year period and so they always were ready to do what needed to be done and they didn't charge me. Although the initial charges were fairly expensive they just didn't take care of it. Since then I had another problem with the roof but I didn't call them I called another company and they took care of it. No they figured out what the issue was they just couldn't resolve it. They did I dealt with the manager of the company most of the time, and like most managers he was very helpful. It seemed to me there were several problems but that we were always just treating one problem. One problem would be solved and then another one would come along. I would grade them a B.”

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