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FEATURED REVIEWS
“Everyone we dealt with was great!!! This was a good decision for us!”
“They did a fantastic job. They completed all windows in 1 day and did a quality check at the end of day as well.”
“I would recommend Power Home Remodeling. The windows look great. I really like the lifetime warranty and how it can be transferred to the next owner. It's increasing my home's sale value and is a good selling feature.”
“I definitely will recommend Power Home Remodeling to friends and family. I'm extremely satisfied with every part of my experience with them”
“Windows came out amazing. Clean work, and my house is so much more efficient.”
“Love the quality and value.”
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“Sales team was polite (Avery was the solicitor, Ian the salesperson). After Ian's sales pitch and the pricing of the job, the expectations were very high for a quality product and a quality installation, but in my opinion, both of those marks were missed by a good margin. Our job consisted of 19 window replacements, a bay window installation, and 2 sliding glass door replacements. As you can imagine, it was not a small job in terms of price and it was estimated to be a two day job. There were a number of issues during and after installation and the overall experience has not lived up to expectations, in terms of the final product delivered.”
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“They were very efficient.”
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“All is well”
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“Already have!”
“These guys are solid and professional. Don't let their shady door to door salesman business model or their pushy salesmen throw you off. Once you get to interact with the actual planners, installers, and inspectors you get a view of a really solid company with a lot of integrity and professionalism. The install of the windows was quick and painless. An inspector came out later that night to look at the job and then sat down and took his time talking to us and answered any questions we had. First thing the next day, a couple repairmen showed up to fix the tiny problem that we had with our sliding glass door. They were also friendly and professional and took time to make sure I was satisfied with their work. We've been enjoying our new windows and door ever since. It's winter now and the windows are definitely making a huge difference in our home. It's been a couple months since the install and we haven't had any issues. We feel really good about this purchase even though it was a big decision for our family budget, and we will definitely recommend Power to friends and family in the future.”
“Everyone we dealt with was great!!! This was a good decision for us!”
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“They did a fantastic job. They completed all windows in 1 day and did a quality check at the end of day as well.”
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“Detail will be provided in the specific areas.”
“Was very dissatisfied with the service. Examples were windows were installed with rips, pieces (caps) missing, bent frame. Incorrect size was ordered for a window. Incorrect shutter types were ordered and installed. It took them 6 times to come out (months) to finally complete the work.”
“Not after this job”
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“I would recommend Power Home Remodeling. The windows look great. I really like the lifetime warranty and how it can be transferred to the next owner. It's increasing my home's sale value and is a good selling feature.”
“They were very helpful.”
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“I have had excellent results from Power Home Remodeling. They are a quality company that does exactly what they say they are going to do for a reasonable price.”
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“They did a good job, but they missed a window in the estimate. They said they wouldn't come back to do just the one window later.”
“Of all the things Power Home Remodeling installed in my house, I got a roof, a backdoor, windows, and gutters. The only thing I did not complain about was the gutter installation. There was something about all of them. When they installed the windows, they got caulk on my floor, which they still have to come out and get off my carpet. I had my whole house redone because of a fire. I had brand-new carpet that got caulk on it from how careless the installers were. When they installed the roof, I had nail pops. In addition to the nail pops, which they said they do not cover, around my wood-burning stove, they banged so much that it caused an opening where the stove goes to the ceiling. It has been a nightmare. I could not even cancel the rest because they had already ordered the products.”
“Seems once they have your money they forget about the customer. Shouldn’t be that way if customers isn’t happy with work quality.”
“Power provided a competitive price and the install was great.”
“They did a great job and will always recommend to Friends”
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“I definitely will recommend Power Home Remodeling to friends and family. I'm extremely satisfied with every part of my experience with them”
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“They were friendly.”
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“Their salesmen are liars.”
“When I asked them about putting trim around my windows they said they could do that, they could upcharge. When they came they did not put the trim and I have not seen my money from the upcharge.”
“Initial install was great. Follow up terrible.”
“I like the work that Power Home Remodeling did. As far as the timeliness of the work being started and completed, there were problems. They had to reschedule about four or five times.”
“The men were very good.They installed my windows exactly as the salesman described,no mess inside the house.”
“The work of the installation crew that they hired was excellent, but Power Home Remodeling itself was unreliable. They wouldn't answer the phone or follow up. We had issues with signing the completion certificate. It eventually worked out in the end.”
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“Run! Do not hire Power Home Remodeling!”
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“Still waiting for windows to be fixed very poor quality screens damaged and don’t fit in correctly”
“See #18 for a private comment to the company only.”
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“The work was done as promised, timely and professional”
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“Quality and work is excellent.”
“On time friendly and job well done.”
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“Every part of my experience post-installation has been very bad. First with the post-work inspection. Brian McClintic - I understand he came from a sales background. But he tried to strong-arm sell us on siding and gutters. I felt pressured to buy those services when he was only meant to come out and inspect the installation. And after writing his report, we were to expect a follow-up for repair prior to being satisfied and paying for the service. Not only did I pay in full before we were satisfied, we didn't receive any follow-up for MONTHS. I ended up having to call and when I did I was given the "run around" by customer service. Warranty repair lead time was quoted at 5-6 months away. But only because the order was closed because I had already paid in full, it was apparently only available as a warranty repair. That's bullshit. Someone needed to come out. When I got a hold of the installation team they arranged for Mike Malkrin (I believe) to come and reassess based on Brian's report. He came out of 2/3/23 and could not fix the problem, told me he needed additional parts and would return on Monday 2/6/23. Never came back. At this point I'm prepared to report this to the better business bureau, because this customer care and service was unacceptable for a company that was so highly rated. I'm saving this survey just in-case I need to reference it again.”
“Professional, Kind and answered all of our questions.”
“Two prior window projects were excellent and very happy with the results. This project to replace two sliding glass doors was the complete opposite of that.”
“Company seems reluctant to fix the problems with the installation of my front door. The installation was a complete disaster. Its been over two months now and I've gotten nothing but promises about fixing it.”
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“I wanted to love PHR and wanted to do more windows on my home. Honestly I just felt I was given for lack of better words ( A lot of lip service ) when it came to my questions and concerns. It required a lot of work on my part. Appointments, phone calls, rescheduling and frustrations with what I was told could and would be done. In the end I like the windows, installers were great. I would recommend but I would also explain the multiple layers it took to completion and pushing me through financing without my consent. The pricing was fantastic and the windows have definitely given my home curb appeal. Installers polite and professional.”
“Over-all, this was a stressful remodeling project that was delayed multiple times due to wrong measurements done twice and delay in supply delivery. I understand that there's been a supply side issue, but if the measurements were done correctly in the first place, this experience could have gone smoothly and not caused the stress on me and my family. The time spent on prepping the house 3x, having to chase multiple times throughout the process to get status updates, and the lack of empathy from HQ regarding the numerous complaints we had left a bad taste. I had to literally request for some compensation / discount on multiple occasions until the threat of not signing off on the project completion was made for them to offer a good will gesture. They should have gone above and beyond for our specific situation to try and make right but it felt like they had no care.”
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“Poor communication between sales team and installation team. Despite multiple conversations and measurements ahead of time about size/dimensions of a bow window, the install team was surprised that the old one was different dimensions than the new one. They installed it with the old under frame that was the wrong size still showing. In the process they had taken the new one in and out so many times it got dents and cracks in the wood framing. When we complained they said it was supposed to look like that. Took months of calls and rescheduling to get them to finally fix it. We had been planning to stain the wood but it had been exposed to air for months by then and would stain evenly. All could have been avoided if the sales team had actually communicated about the change in dimensions up front so the installers knew what they were doing.”
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“Windows came out amazing. Clean work, and my house is so much more efficient.”
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“Power HR has been nothing but professional. The installers were very qualified and very respectful”
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“Everything was wonderful and I cannot wait to have them back to do more work!”
“Very professional staff so happy with all our windows”
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“Your workers came at the times scheduled. They stayed focused on the work they were doing. I like the work done so far. ( Time will tell.)”
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