“My experience was not positive. They installed a new toilet, installed a new faucet in my upstairs shower, and they did some electrical work. The electrical work was fine, but the plumbing was a nightmare. He didn't install the toilet properly, so it leaked after the installation, so my floor was all wet. I ripped up some of the tiles because they needed to dry. He had to cut a hole in my wall to replace the faucet, and his solution to cover the hole was a very poor job. The customer service aspect on the phone was fine. The other thing was that the faucet leaked after he installed that. The first guy came back and argued with me and blamed me, that it was my fault for not turning on the faucet and that's why it leaked. We actually had an argument. And I actually said to him, 'I can't believe that you are debating this with me.' I actually said, 'So you're calling me a liar?' For the electrical part, the guy was great. If I only had the electrical stuff done, I would say 'A.' The price wasn't great. It was expensive. My plumbing issue with the guy that had to return twice, I would grade the overall experience with a D. The first issue, the plumber had to come back and fix the leak in the shower first, and then it was only after that that I noticed the floor was wet. After having the argument with the plumber, I requested of Haller not to send that same guy. And so, the second guy they sent was fine. I would give him 'A' - very neat, very respectful, took care of the issue.”

“I thought that the company was good. In the very beginning, it was advertised that there would be a special, or that once you get the window installed, there would be 12 months with no interest and no payments. I was never given the special that was advertised on the radio. Instead, they gave it to me regular, even though my credit was excellent. That was one thing I noticed in the beginning. It was no reflection of the windows, and they were installed pretty good. But in terms of the deal that I got, they advertised buy one window and get one window free. The salesperson diverted everything from that when he found out that I had good credit. He just gave me a regular deal, no specials or anything. But it's advertised, if you buy one window you will get two installed or something like that, advertised on WIP every day. I kind of thought I would be getting that, but I didn't. And then it was done as a line of credit, instead of just a deal for the windows installed, so I thought that was different. I thought the work was good. I would grade them an A. The gentleman that I dealt with, the contractor, was great. Any concerns, he was very good in answering. He came out, something wasn't completed, my one screen was damaged, he saw that it was replaced, so I would say that was excellent. Everything was cleaned up, and they were extremely knowledgeable. I would recommend them.”

“We had all the windows in our house replaced and two storm doors, and one window we have an air conditioner in. The window with the air conditioner still isn't right. They were out three times, and every time they brought the wrong windows. And we went without air conditioning through the heat waves and everything, so I was not happy. I've talked to a man named Pat. He's supposed to be the manager of maintenance. He said he was getting involved, he apologized. He sent a guy out here to cut the window down so that we can get the air conditioner in. That was a month ago. Then a guy showed up, he was supposed to have a whole new window for the whole thing. All they did was send me one pane. This was the second time I've used the company. I've had my windows replaced in probably at least 20 years ago, actually in 1992 and they did an excellent job. That's why I recommended them to my mother to use them to have these replaced as well. It will never happen again. I would grade the overall experience with a D. I would not recommend them.”

“I would recommend them to anyone. They came when they said they would, they cleaned up all their mess. They worked—the only time they stopped is to go to the bathroom and drink water. They replaced my windows. I had a great experience. They cleaned up their mess, there was no dust in my home, there was no trash. When he said the time he was going to be here, he was here. When he said how long it was going to take, it took that time. When it was time for them to clean up, they cleaned up. Any questions I had, they explained them to me. They showed me what they were doing and the materials they were using. I had a great experience. I would give them an A+. This is one of the best experiences that I've had, and I've been in my house for over 20 years.”

“They did the insulation. They were really good guys and cleaned up everything nice and neat. I would grade them with an A. The couple issues I had, they came back and fixed. They were actually early. In terms of cleanliness, they went beyond. They knew what they were doing. I had a tough window, and they couldn't install it the day of the other windows. They had to come back for that one, but he knew what he was doing. He had to take out the old window to install the new one.”

“I would use them again. I liked the crew, I liked the cleanliness, I liked their attitude. The quality of work was outstanding. I can't say enough good things about them. I'm considering doing some additional work and if I do, I'm going to call them. They deserve an A. Their customer service was good. They were late, but that's not an issue. Once they showed up, they kicked butt and took names. They didn't leave a mess behind.”

“It was a negative experience. They tried to repair my first-floor air conditioner. There was a leak somewhere and there was ice built up. They weren't able to fix it for me. I didn't let them proceed with the work. They came, investigated, gave me an estimate and left. The estimate was way out of sight and they changed the price when I said that it was too high. I'd give them a D overall. I wouldn't recommend them at all.”

“They were a really good company. The windows are very efficient, very good and sturdy. Everything about them was good and professional. I would grade them as an A+. They were on time. They cleaned up all the mess and took everything with them. I would recommend them to anybody that is about to buy new windows for their house.”

“They did good work, cleaned up, it was fine. The guys seemed to know their business. I have no complaints. I gave them a tip. I would grade them an A+. I have no problem with them. I did have to call the salesperson about a problem I had, but he never got back to me. I had to call the service department—salesman are salesman. I would recommend them.”

“I'm not crazy about their service. Their service price was too high. They came out to work on my hot water heater once and when they left, I had a mess on my floor. So, I was not real happy with them. I used another company to replace my hot water heater. I would give them a D.”

“It was an absolute negative experience. They only way they responded was through my general counsel. If he didn't email them or send them a letter or anything, they would have treated me like some guy off in jail. They treated me like nobody. It was really, really bad.”

“The quality of the window and the price were two real good things. I would grade them an A. There was never a problem dealing with them at all. They did great windows.”

“It was a fairly complex job that I feel like they oversold and over performed. We used their systems to under pin a foundation of an old home. I would give them a D+.”

“Their customer service was very good, and the guy had a very good personality. They did window replacement. I would grade them with an A. I would recommend them.”

“They did work at my mother's house last year. We always have a positive experience with them. That was the third time I've used them.”

“The customer service was good. They did my windows. I would rate them as an A.”

“They are fine. Overall, I had no complaints at all. I would recommend them.”

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“Our installer Matt and his team were unprofessional and rude at times. Coming late, leaving early (for band practice) and then rushing to complete the job in two days even though it wasn't done right. The customer service manager was nice and responsive so that was good. But the installers were the least professional people I've ever dealt a with. They don't give Window Nation a good name”

“My positive experience began with my salesperson, Skip Pace. I felt Skip was knowledgeable about the product(s) he was selling and down to earth. I felt comfortable with him and felt he was being honest about what he was selling. He was also very personable and non-judgmental (my house was a mess!!!). The positive experience continued while dealing with customer service representatives to schedule the sizing and the installation. And finally, installation was great. The three-man team was professional and courteous. The windows and capping look amazing. The finishing work they did on the inside also looks great. They too were very personable and I was comfortable with having them in my home. I have talked about Window Nation to many friends and family and would highly recommend this company!!!”

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“disappointing that my salesman did not call to follow up”

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“Sales was fantastic, worked hard to stay in my budget and still provide a high quality product. Office staff was friendly and helpful. Installation people are great and completed the work on time. I'm having more work done with them.”

“Windows were installed in a very efficient way. However, I did not like that all the furniture had to be moved. I had a similar installation done but it was all done from outside and nothing had to be moved.”

“Nice windows. Decent price. Install team was great - nice, clean, knowledgeable, fast.”

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“Had a great overall experience with Window Nation.”

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“Window Nation had great prices, quality workmanship, and I would definitely use Window Nation again. The only thing I was not happy with is the molding around the garden window I had installed. The molding Window Nation brought with them when they were here to do the job does not match the rest of the molding in my house.”

“The quality and look of the 11 windows and sliders was great, but the installation wasn't the best. Still waiting for the screen for the slider that twice couldn't be installed, saying it was damaged or not the right size. They were nice guys, but some sloppy work”

“1. The original sales guy was not clear on the work order so it caused confusion when the crew came out. It seemed as if this was a ploy to charge more work after giving your bid. 2. You would have no idea the crew who came out was from window nation- no uniforms or anything. That is poor representation for a residential service company. 3. The crew had to come out twice (which took a month to finish the job) b/c they didn't do the capping. They blamed it on the sales guy and ‘corporate’. 4. I'm still picking up nails and small cut pieces of aluminum and sharp siding around my house. It is 6 months since the job was done. The crew should leave their site spotless. I have four little kids who play outside all the time- I'm surprised none of them have stepped on a nail yet.”

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“Everyone I dealt with was super professional and courteous. Love my new Windows.”

“Great experience. Windows are perfect and installation was a breeze!”

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“We couldn't be happier with our Window Nation experience. From the beginning to end, the sales team to the install, their team was excellent in customer service and skill. We will definitely be using Window Nation in the future.”

“Window Nation did an awesome job with our window upgrade!!! The crew was focused on their job, yet courteous and friendly. Their clean up was just about as good as mine. Needless to say, we are extremely satisfied! Thank you!!!”

“The installation team from Window Nation was outstanding. Timely, clean and efficient! We were also very pleased with the immediate response we received from the customer service department that completely resolved an issue.”

“We are very pleased with the job window nation did for us. THANK YOU.”

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“This review is for the estimate and measurement. The installation is scheduled for the May 25. The experience to this point has been superb. The estimator was prompt, knowledgeable and not high pressure. The dates provided work to occur have been met with plenty of confirmation ahead of time. Examples: after signing the contract we were told a scheduler would call in a couple of days to schedule the measurement; we received the Call the next day; final measurements were scheduled and the windows will be delivered in the timeframe provided during the sales presentation. Overall my experience this far has been first rate and am expecting the same for the installation. The Window Nation team has made me feel like I was part of the family and not just another job.”

“I think we had presentations from almost every window company on the planet, but none were quite right until Window Nation. We expected a great product, but what really impressed us was the support and customer care. When we asked a question, we got a thorough, detailed answer, not some canned response or avoidance. They kept us informed each step of the way on scheduling, and our sales person, Alan, was active and involved after the sale. The installers had a pride in their work you could see in the small details like the smooth, even caulk lines - and they cleaned up everything when they were finished. We did 8 windows this time, but have a lot more in the house. Window Nation will definitely be doing the rest of them.”

“After receiving 3 quotes for window replacement, Window Nation provided the best value in terms of quality vs cost. They were the only company that offered a quality product that was affordable for me. The customer service and installers were great. I gave overall experience and quality an A- for the following reasons: 1. After I signed the contract for price and date of install, I received a call stating there would be an additional cost because the sales rep forgot to include skirting in the price for a bay window. Due to breech of contract I told them to call off the install. 5 minutes after the phone call, they called back and stated they wouldn't charge me the additional cost, so I moved forward with the install. 2. During installation of a sliding glass door, the bottom portion of the jack stud was rotted out and missing. I asked them to cut out the bad section and replace with fresh wood, however they declined stating it was not something that would affect the install since they were drilling through the jack stud and into the king stud. While they are probably correct, the unwillingness to correct it before installing the sliding door left a bad taste in my mouth; especially when the sales rep stated any rot or bad wood that was found would be replaced. In the grand scheme of things, these two items were something I considered minor and overall the good outweighed the negative.”

“Everyone was on time and made sure to put protective sheets down to protect my carpet. All debris was cleaned up prior to them leaving. The windows are beautiful and were completed before I arrived home from work.”

“A nice experience from window nation. The installers did an excellent job installing my windows.”

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“Very efficient company. Everyone very friendly.”

“Good product and work was done on time.”

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“All my ratings in the review are high- I couldn't have asked for a better crew- from start to finish they did a great job- not to mention how very polite they were- very happy with a job well done!!”

“Overall the install went fine. It took me days to notice minor exterior details (exterior caulking) that I would have probably wanted tweaked at that time. These details were purely aesthetics and has no effect on the performance of the windows.”

“We used Window Nation to replace 4 windows. Everything that the salesman stated was 1% of what we got. The windows install were not ‘Energy Star’ which was very disappointing, but we were not promised ‘energy star’; just energy efficient.”

“Installation crew arrived at 6:3am and; both truck and van idled in front of property for an hour. No site supervisor, no English speaking person to communicate with during the two day installation. No work site preparation. Debris was tossed all over the property - still finding debris in the yard - and four window screens were damaged. Work truck leaked oil on the concrete driveway. Installation crew cut a hole through a firewall resulting in a safety hazard - still pending repair. Continued installation after dark with no additional lighting. Currently rainwater is leaking through to the interior of the property causing damage. Company was not covered by warranty at the time of installation. Installed product of lesser quality then requested and charged for. Installation manager had to borrow homeowner's ladder during inspection visit because he did not bring his own ladder. Attempted to play down the multitude of installation problems that still exist. Regional manager had to step in - will be scheduling site visit when weather permits.”

“The contractors who actually did the installation were wonderful and did fantastic work. I really appreciated their attention to detail and making sure the job was done properly. Unfortunately, the individual completing the measurements prior to the installation didn't complete a thorough assessment of the job. As a result, he never identified the challenges, materials and level of effort needed to complete the installation. It was a 3 day job that was inappropriately classified as a 1 day effort forcing the installers to scramble for materials and adjust schedules to accommodate the change.”

“The actual windows are awesome! Dealing with the salesman who promised he would be my point of contact, not so good. Never returned my calls or followed up. We had several issues, including broken glass inside the house which my daughter stepped on, and glass all over the driveway. Debris left all over. Different pane grid used than what was ordered. Broken shutters (which were replaced after I called about it).”

“Work was well done however the installation guys came at the very end of the window (no pun intended) of time given and were pretty foul mouthed while working with each other. Maybe because I'm a man they felt comfortable saying whatever they wanted but had my wife or daughter been home they would have been uncomfortable.”

“The work was done on time with no issues and the 24 new windows look great! The only minor thing we had was some specks of glass from the old windows that were removed in our kids' playroom, but we were able to vacuum that up pretty easily.”

“They over-promised and under-delivered. Everyone told me about ‘these window companies’ being rip offs. I wish they put as much effort in taking care of the customer as they do trying to sell them.”

“Great experience. Can't wait until we can afford to replace the remaining windows.”

“They are all subcontractors, maybe picked out of a hat. They only know how to do newer homes. If your home is 35+ years. RUN.”

“My experience with Window Nation was extremely positive. They exceeded my goals, and I will definitely use them when I'm ready to replace some windows on my home.”

“I had a very positive experience with Window Nation. The Techs were very knowledgeable and Well Organized. I recommend Window Nation. Thank you Window Nation. Good Job.”

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“Good job.”

“Very pleased with their work. Energy bills decreased by 3%.”

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