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“Salesman did not mark windows to be replaced correctly and this led to confusion. The confusion was recognized immediately. The salesman refused to meet me at the home to walk through to ensure that no mistakes would be made. I next notified the salesman when the installation crew arrived and advised that they did not have a window for the master bath. I knew something was wrong. I called the salesman to advise. He said that he would look into it and call me back. He never called me back. Several days later I called him again. He told me that he was on vacation and asked that I called him back the following Tuesday to remind him. Windows that were supposed to be replaced were not and windows that were not supposed to be replaced were. Nobody at Window Nation help me with this problem The problem was ignored. All of my efforts were wasteful. The salesman was disrespectful on the telephone and tried to blame me. It was his carelessness that led to this situation. I do not anticipate that it will ever be resolved.”
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“I would highly recommend window nation.”
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“Arrived on time, very knowledgeable installers”
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“Everything from my sales rep to the service team and installation and product quality was excellent.”
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“Staff was professional, respectful and did a fantastic job. Windows are absolutely worth the money great investment.”
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“The crew was prompt, friendly, and efficient:)”
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“We were upset that only one installer could speak English and they wore nothing that said they were from Window Nation.”
“There is a hole in one of my screens and a ding mark in the glass of one of the windows and I call and call and get no answer to the number they sent me. Please help!”
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“Every moved swifty and they were the most affordable option for our project”
“Very easy to work with from the estimator to the scheduler to the installation crew .”
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“Every step of the process was meet with my highest expectations!”
“Workers were very polite, very professional and hard workers”
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“Both the sales person and the measuring tech missed measuring a window in the basement. When I called (because they never reached out to me) they sent another sales person and are charging a ridiculous amount for a small window. I feel taken advantage of and it doesn't sit well.”
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“Sales experience was very pleasant. Jim Doyle was very professional and made several helpful recommendations. We signed the contract on 9/24/25. After that, it took almost three weeks before the measurement tech showed up - much longer than originally indicated. Installation was scheduled for 11/19. The installation team arrived as planned, but it turned out that many of the measurements had been made incorrectly and the installation was cancelled. New measurements were taken and windows were successfully installed on 12.20. The entire process took three months.”
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“It was an absolutely excellent experience from start to finish.”
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“Marketing fell through on gift card incentive for appt. Company did not communicate effectively with installers, and parts were missing during installation, likely not ordered with window manufacturing for custom glass size. New windows from this company use a visually unappealing J channel above the window. I wasn't expecting this so I doesn't match other new windows from a different company.”
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“Quick and efficient installation.”
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“very professional process and competitively priced for a great product thus far”
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“Great customer service. Installation team was polite, professional, and cleaned up everything when finished.”
“The installation took much longer than expected, and there was no communication from the on-site installers. Every time I asked if everything was OK, I was told Yes. They were scheduled to arrive between 8am and 10 am and be done by 5 pm. They arrived early, a little after 7:30, and didn't finish till after 8pm. There were only two installers. The storm door installation also took much longer, and I'm still not sure that the hydraulics are working correctly. I was given a small container of "touch up" paint for the storm door and when I asked why, the installer pointed to a small area on the door frame that had paint scratched off. I'm not sure if this happened during the installation or if it was there before. If it happened during the installation, not sure why it wasn't corrected before they left. They removed the blinds for me - which I know isn't standard practice but it was agreed to during the sales contract. One set of blinds is missing the opener. Another set was dropped during replacement and is scotch-taped back together. For several days I still found small pieces of wood and plastic throughout the house, and although I did see the installers with”
“Everyone from the sales representatives, the measurement rep, the scheduler and the installer were respectful, knowledgeable and friendly.”
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