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“Unfortunately, I had a bad experience with NewPro. Quality is good, sales, install and customer service could use some real work”

“Newpro is a wonderful company.The people of Newpro are professional in every way. The quality of their products are top notch! I have used Newpro for two bathrooms, replacement windows, and vinyl siding.”

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“Not very happy. Never got the rack installed to hold my hand held shower head. You guys seem to have problems delivering my product to finish my shower. 13,000 it should of been completed”

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“We would not recommend NewPro to friends/family as NewPro has been unable to complete our project in a timely fashion, which begun over 8 months ago. What was supposed to be a one day job has now accrued over, I’d guess, 8-10 visits from various installers. Luckily, we have a functioning shower but the lack of execution and communication has led to us using multiple vacation and personal days from work - in some cases installers have not shown, in other cases they arrive with no idea of the outstanding work (which has been reported and discussed in detail) and no parts to finish the job. Plenty of apologies but lack of execution.”

“NEWPRO was very efficient and quickly rectified the problem.”

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“We hired NEWPRO to update two bathrooms and overall are satisfied with the results. The design specialist was very helpful, the work was scheduled within a reasonable timeframe and the installation was fast and smooth. We did have a couple of post-installation issues which could have been handled better, thus the 4 out of 5 stars.”

“The oh was done correctly and beat expectations in service and quality. Thank you”

“The workmanship was very good.”

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“They were fast to cash the check, it was a bad installation, and it took six months of chasing.”

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“I am happy that NEWPRO took the time to deal with any questions that I had. They answered my questions totally and I am totally satisfied with my interaction with NEWPRO.”

“They were very professsional, clean and did quality work.”

“It was a great experience. I have already recommended them to others. They were wonderful.”

“I feel that they tried to provide good service, yet when they installed the shower, the product wasn't working properly. The doors were falling, the shower head was leaking, and the knob broke within a month of installation. I called them to have it repaired, but I ended up having to have it repaired before they could get there, and they never reimbursed me. Also, they had a change in management during that time and for a while I didn't have a contact or know who to call. I am disappointed, and I would not use NEWPRO or recommend them to anyone.”

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“4 projects with New Pro, 4 great experiences!”

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“I was a little disappointed how much smaller the windows were. I didn’t realize the insets would make them that small.”

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“They installed some windows. They are very good windows. They are really tight. We used to get a lot of cold in the room and that doesn't happen anymore. They are good quality windows.”

“They are really good, and I like them.”

“They are very responsive, but sometimes the workers they send out don't take care of the work they are doing. I have to call back and get things rectified. The last guy was very nice, when he was using this caulking gun I heard it fall three times. I was in my basement. I looked, and sure enough there was a chip in the tub and two scrapes. I just called the other day for them to come rectify this matter. I didn't feel like that was okay, that he did that and just left.”

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“It was absolutely wonderful.”

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“They very professional, cleaned up after themselves and the product is a nice, sturdy, product.”

“No way No communication with me. Workmanship was not the best and when I had an issue with the shelves in the shower separating from the wall I called and left voicemails. I waited over 3 weeks before I heard from anyone and that only happened because I contacted the Woburn office.”

“The price was great with no pressure sales. The workers arrived on time, did a great job, and left the area clean.”

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“Agree”

“I have been dealing with NEWPRO for 30 years, and I'm happy with them.”

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“The professionalism from everyone that I came in contact with was exceptional. The team arrived on time each day despite bad weather and never once complained. They answered all my questions and if there was something I wasn't happy with, it was fixed immediately on the spot. Everyday the areas were cleaned up and it was like they had not been there. I would recommend NEWPRO to anyone I come in contact with and I thank them for excellent job on my siding and new windows.”

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“We have already had 3 projects done with Newpro. This is the 4th project with the company, and we are absolutely satisfied with Newpro. They have perfect quality, and they are extremely professional and quick, and their product is real. They are always available to answer questions. We don't have to worry about them finding contractors; they are in and out, fast, professional, and we are totally satisfied.”

“These people worked in the most horrific conditions, 4 or 5 snow storms, 50 mile winds, worked every day, very hard workers and very conscientious. I am very pleased with them, Hard to find anybody who does that.”

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“Everyone was polite, respectful, and kept us apprised of the estimated installation time in a very challenging situation.”

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“I think the workman was easy to deal with. They were very polite and it was a good experience.”

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“Yes the quality and warrant is great”

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“Great people and products. Helpful scheduling.”

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