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“I am very happy with everything they have done to include the crew and clean up.”
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“I haven't had any follow-up from anyone there. I have an issue with a drain that doesn't hold water in the tub. I don't know who to call to have it fixed. The installer was talking to someone on the phone, and he told them we had a problem, but I was not told about it until after the fact. It's beautiful, though.”
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“We honestly don’t feel we received fair value for money paid, in full, in cash. Issues with products.”
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“The salesman was great and the team that putcthe windows in were so respectful to everyone and everything”
“Very happy with the quality, the detail, and the company's assurance to back their product.”
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“From start to finish everything went very smoothly with NO surprises. Everyone was superb and outstanding. Knowledgable, courteous, clean and my house was treated as it it was their house. Spectacular Job!!”
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“The two reps who sold me the project were great (David and Matthew if I am not mistaken). Just the right amount of pressure!!!”
“There was some stuff I felt was left unfinished and should have been a part of the service, but it wasn't anything major. When I sent pictures to NewPro and asked if they were coming back to do repairs where the ceiling met the wall next to the shower, they told me it was not part of the contract. The repair was only 2 inches in width of the popcorn ceiling, but they said it wasn't a part of the contract, so I ended up having to fix it.”
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“NEWPRO is very good.”
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“This is my second time using Newpro. I find them to be excellent. I like their professionalism and the quality of their work. I trust Newpro with my projects and haven’t been disappointed.”
“I am really getting angry about the text messages I'm constantly getting looking for referrals. I would be likely to tell a friend about NEWPRO.”
“Crew was very courteous, neat and did nice work!”
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“Poor communication/ bad design leaving me to have to re-do the entire job. Never again. Never”
“NEWPRO is very good.”
“All of the people that I worked with in purchasing my new siding from NEWPRO treated me with respect and all the information that I needed to make this decision. This is the first major project that I made by myself since my husband‘s death and I am very glad I did it. All of my questions and concerns were answered immediately, and I was treated with respect.”
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“The installers were fast, respectful and cleaned up daily.”
“Excellent work and we’re good neighbors while doing it”
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“Absolutely!! No question, this is a TOP NOTCH company!!”
“NEWPRO was very clean and organized.”
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“The windows look great inside and out. The one man crew did a great job was nice and clean everything up when he was done.”
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“It was a process for us. We had to wait from September to December. NEWPRO originally came on the 19th of December. The door was scratched. The storm door was 3 inches too small. We had to wait until the beginning of March, and we went through winter in New England without it. Everything was not fixed, and it gets exhausting after a while to keep calling and calling and calling.”
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“NEWPRO did an excellent job. They were very professional from the first call to the final installation. The customer service was good, and the work was very neat and efficient.”
“NEWPRO's installer was excellent. He knew what he was doing and did it well.”
“Your company knows how to treat customers. My job was quite insignificant compared with the large jobs you do, but I truly believe I was treated with the same respect. Also, my door is very well made….ihave examined it.”
“They were very professional. They did a great job cleaning up and were on time.”
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“The experience was very good. I love my shower”
“They were very professional and easy to work with.”
“Absolutely”
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“It was a very easy from consultation to installation. The quality of the windows is very good; I like them a lot. They even had some new features that my previous ones did not have, such as being able to open and close them from both sides and I have screens now, so I am pretty excited about that too. I am very satisfied with the windows.”
“The installers were fantastic and quick. They did everything they said they would do.”
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“The quality of your contractors is awesome.”
“No way. Although we do love the finished shower, we would never consider using your company or recommending to anyone. Very expensive, very poor business practices.”
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“I felt that I paid a professional price but received a DIY installation.”
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“NEWPRO was very professional.”
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“We are very pleased with the two showers they installed! Nami (sp?) was terrific and the showers are beautiful. My only complaint is that we were not able to get a second opinion. That was not ok.”
“Initially I had left out the shower door option to make it more affordable to have the conversion done. I was told by the the sales reps that shower doors could always be installed later and all the conversions are built to accommodate shower doors whether at the time of conversion or later. Realizing now I prefer shower doors, I called to check pricing. I was then told both sidewalls would have to be removed to accommodate shower doors (but initially told all showers are built to accommodate doors) He then told me he "got them to waive the extra labor charge" but the doors alone are $3700.00 (about double of what I could even consider). When I expressed I could not afford that cost and asked if I could install doors myself, his reply was that all warranties would become null and void at that point. I don't understand how a shower door could impact the plumbing and mechanics and I feel like I was lied to after just spending $18k.”
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“The estimated construction time was good and the shower looks great.”
“I have no problem with NEWPRO. They did excellent work.”
“Very informative salesmen. Quality shower.”
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“After the contract was signed, I had second thoughts regarding the price of the installation and the finance options.”
