Capital Construction Contracting Inc.
1st year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Capital Construction Contracting Inc. has received 4.8 out of 5 stars based on 49 customer surveys.
5
43
4
3
3
1
2
1
1
1
1st year as a Best Pick Call
"At Capital Construction Contracting Inc., we stand behind quality work, treat our customers the right way, and provide fair, honest, and clear communication. Our company mission revolves around jobs starting and ending on time, working within the budget, and creating satisfied clients."

David Arrowsmith | Owner & President
Company Information
Services Offered
Capital Construction Contracting specializes in installing both James Hardie fiber cement and cedar wood siding for residential customers. The company also installs and replaces doors, windows, gutters, and roofs.
Warranty
Capital Construction Contracting guarantees 100 percent customer satisfaction.
Company History
The family-owned-and-operated company was founded in 2005.
Distinctions
Capital Construction Contracting is a James Hardie Elite Preferred Contractor, a GAF Master Elite Roofing Contractor, and a member of the Greater Boston Chamber of Commerce.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Licenses
HIC 172146, CS-090743
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville

Compiled Score:

Capital Construction Contracting Inc. has received 4.8 out of 5 stars based on 49 customer surveys.
5
43
4
3
3
1
2
1
1
1
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
02/18/2018

“Capital Construction Contracting did a great job! Jude and Louise were very helpful in communicating with us. Jude answered follow-up questions and gave an informative summary of the work that was done. I really enjoyed dealing with everyone at Capital. Capital Construction was professional, cost-effective, and helped us better understand our building's maintenance needs.”

Review by
02/08/2018

“The job took way more time to complete than estimated, and there were times during the process that I felt like workers were elsewhere (which didn't help my irritation at how long it was taking). We had some issues pop up, but most were resolved quickly, and I wouldn't agree that the problems we ran into contributed to the majority of the delays. However, these things happen, and we were prepared to go over the original time allotted. When working on a 150-plus-year-old house, problems are bound to crop up. Capital Construction was excellent at working out solutions, proposing options, and making sure things were done right. The job took significantly longer than planned, but I feel like it was done correctly and fairly. We'd definitely use Capital Construction again.”

Review by
01/12/2018

“I think they fell short with not removing the building permit from my window. I was most satisfied with Capital Construction Contracting because they did a little extra work on another gutter. They did charge for it. I heard about them from searching online. I would hire them again for my next roofing and gutter work.”

Review by
12/13/2017

“I was most satisfied with the professionalism, workmanship, cost, and timeline. They were all great.”

Review by
12/04/2017

“I was satisfied from the very beginning. The guy showed up early so they could take accurate measurements. They came to make sure the measurements were correct before they bought the materials. They were able to leave to get the material and be back in time for the installation. They kept me abreast the entire time. They came across an issue and made some recommendations. We agreed upon some additional fixes that needed addressing. They took care of that and it did not delay the project in any way. I would hire them again for whatever project I have at home!”

Review by
11/30/2017

“I think there were occasional problems in coordination among the different personalities who had a hand in managing the project. I think this caused the minor delays we experienced towards the end. I was impressed with the commitment to punctuality in beginning phases of the project and with the quality of the workmanship. Capital Construction was thorough, professional, and punctual. Some minor issues had to be corrected before we accepted the project as complete, but Capital was thoroughly committed to achieving customer satisfaction. The workmanship and quality is superb. Capital Construction had the expertise for most aspects of the project and were extremely helpful in assisting me to identify an external resource when it made more sense than using subcontractor. There were some temporary lapses in organization, but the commitment to following through with an acceptable final result was strong. Capital Construction always showed up when they committed to begin work. This is a big improvement in itself over many contractors. The final results were superb. There were some temporary lapses in communication that were remedied by thorough eventual follow-through. The employees and subcontractors of Capital Construction were extremely professional and courteous in manner. It took some time to arrange the final punch list visit, but the final result was fine. All issues were addressed. Perhaps they want to flatten out their business management model, taking out some vertical layers, or instead improve the coordination among the players. A software coordination platform that everyone checks regularly might be a part of the solution.”

Review by
11/30/2017

No review comments provided

Review by
11/23/2017

No review comments provided

Review by
09/28/2017

“I think Capital Construction Contracting Inc. fell short with communication. I was most satisfied with the workmanship. The scheduling took longer than they had told us it would take. That wasn't such a big problem, but when the actual work was done, we were displaced from the house for a couple of days. That wasn't conveyed initially. The disaster part wasn't because of the company, but because we had to be displaced from our home. Where we live, it happened to be the coldest two days of the year when we were displaced. The communication problems negatively affect my ability to recommend them. I had to call Capital Construction, and it was a lot of phone tag which made it difficult to complete the work.”

Review by
08/28/2017

“It was difficult to get to an agreement. There was a large push to wrap the job up quickly without having properly finished the windows. Some of the communication from the front office came across as a little aggressive. It seemed they were just trying to get their money and completion. She was asking for job complete money when there was still quite a bit of work to be done. The lead carpenter was great. We had no issues with him. I was most satisfied with Dave. He's a great guy who does great work. The carpenters are great. In the signed contract, I was billed for an electrical permit and an electrician, neither of which I had. The punch list was not completed by Capital Construction, but the job was ended by agreement. It had gone on long enough. The lead contractor, Dave, was fantastic. He was responsive and dealt with the difficult situation. We cannot fairly recommend this company to family or friends based on the front office procedures. We appreciate Capital Construction's willingness to go back to the manufacturer with some issues.”

Review by
08/20/2017

“We found them on Angie's list.”

Review by
07/10/2017

“The quality of work is awesome.”

Review by
05/25/2017

“I was most satisfied that the work was completed on time and correctly, and the workers were informative.”

Review by
05/21/2017

“We were not properly informed about the consequences of our decisions. Specifically, we were not told that when it was decided to use round columns on the porch that they would not be wrapped in plastic the same as the square columns. On time, very courteous, and professional crew. We have a follow-up contract with Capital Construction for new HardiePlank siding, which we are looking forward to having completed.”

Review by
05/17/2017

“The Capital Construction Contracting team was very thorough in laying out the renovation plans, efficient in their work, and seem to have a high level of expertise when it comes to the design of various home features (like the deck, roof, and windows that they installed for me). All of my questions were answered in a thorough and timely manner, and construction was completed according to the contract.”

Review by
05/11/2017

“After the work was essentially completed, there was no follow-through on final detail work and ensuring that everything looked good. Knowledge of the workers, efficient scheduling, range of experience in the crew—all good. We had a porch and front steps added. The construction work was good overall, but I would have liked more attention to detail on the finish for the amount we paid. The surface areas of the siding and external trim were scratched and dirty and required my cleaning and painting them. The end rails for the fence posts are secured at a slight angle instead of square to the steps, and aren't securely attached to the handrails. The Capital Construction recommended architect supplied drawings for a plan that didn't meet city code (no refund on this). The initial quotation was for this unrealizable plan, and when we had to rethink to a simpler plan there was resistance from Capital Construction to reassessing the quotation. This was our second job with Capital Construction. The first was good, this was disappointing.”

Review by
01/19/2017

“There was a time I wasn't here and didn't know what was exactly going on, but once I got in touch with them, they were right on target. I am very satisfied with the timeliness and the expertise of the guys who did it. As they went step-by-step, they explained everything they were doing, and I really appreciated that. I am very satisfied with the work that was done, the timeliness, the explanations and accommodations that they provided me on this project. I will definitely use Capital Construction Contracting again if the need comes! Totally!”

Review by
01/11/2017

“Thanks to Capital Construction Contracting for a fantastic job. Done on time and on budget. A special thanks to David for his expertise in managing this job.”

Review by
01/11/2017

No review comments provided

Review by
01/06/2017

“Our condo association in South Boston has contracted Capital Construction for many projects, most recently a siding renovation. The crew removed several layers of very old siding and replaced it with a high-quality fiber cement from James Hardie. Everyone we worked with at Capital Construction, from sales and admin, to the on-site project manager, to the guys doing the work, were professional. They kept on schedule and were always available to answer questions. The job site was kept safe and cleaned up at the end of every day. The project cost was a bit more than other local contractors; however, it was well worth paying a slight bit more due to the quality of work and quality of people involved. They are nice guys, professional and responsive, and that is very helpful when engaging in such a major renovation. The new siding looks beautiful and has helped solve drafts and leaks we were experiencing in the past. We are very pleased with the work. I would recommend Capital Construction to others considering construction or renovation projects.”

Review by
12/17/2016

“I really appreciated that Capital Construction Contracting provided the installation specifications that they would be adhering to. This was particularly important to me because at this level of investment in my house, I wanted the installation done properly so that it would last for a long time. The business development lead was able to provide all the backup installation detail and was able to help develop a specific scope that we agreed to. Working with a well-resourced and professional team made this large project go very smoothly. Capital Construction completed a fairly large project for me consisting of a new roof, new HardiePlank siding, and new rear porches. They deployed a roofing crew first and then subsequently followed with a siding crew. Both crews were excellent, and I appreciated the attitudes and attention to detail of both supervisors. The roofers wound up installing a new roof that looks fantastic and they even applied extra ice and water protection for me. The job site was astonishingly clean, and I could not find one roofing nail left on the ground during or after their work. The siding crew followed quickly after and again displayed a very high degree of professionalism. They quickly removed the old shakes and trim and did a great job installing the new siding. They installed new rear porches that are much more sturdy. I was able to develop a good relationship with the project manager, and he was very responsive to any questions or concerns that I had during the project. The finished result looks fantastic, and I could not be happier with the work of both crews and the whole support team. Both the roofing and the siding teams were excellent and provided high quality workmanship. He spent the time to address any of my concerns and make sure the project was executed to the agreed upon scope. I appreciated his professionalism and attention to the job, even though I know he was spread between multiple sites. Whenever I had a question regarding the job, I found the office personnel and the project manager to be very responsive and work through the issue with me. The job site was kept very neat and clean. Both crews did an excellent job of managing with a very small amount of space to put tools, supplies, and ladders. Capital Construction brought in an electrician to do a small amount of wiring, and he did a great job. Capital Construction is not inexpensive. However, I felt that the combination of proper staffing to execute the job in a timely manner, the expertise of both crews, the attention to detail, and the support for the crews from back office staff was more than worth the price. Ultimately, when you do a construction project, you need something that will last for years and be done properly. I feel that is the value I was paying for, and I am extremely pleased with the result. When I had concerns or needed a small amount of rework done, they delivered. When they discover that my porch supports were not structurally sound, they did not hesitate to replace them, even though we were planning on reducing the original replacement scope to reuse the columns. I would absolutely recommend Capital Construction. The level of work and the professionalism of the staff has left me very with my choice of Capital Construction for a large project. Thanks to the whole Capital Team!”

Review by
11/30/2016

“I was most satisfied with the quality.”

Review by
11/04/2016

“They couldn't get the color for the deck paint right, it was supposed to be the old one, but they needed three attempts—meaning they painted all decks two times in vain. Timely finish of the project, despite the above and sticking with cost estimate. Overall good result.”

Review by
10/31/2016

“They got right back to me when I called. I will definitely use them again in the future.”

Review by
10/29/2016

No review comments provided

Review by
10/29/2016

“We have used Capital Construction for many years for all types of projects. They are trustworthy, do great work, and always follow up. What more could you want from a company?”

Review by
10/29/2016

“We are a condo association (six units) and needed significant exterior work done on our building. Capital Construction was great, since they were extremely organized and patient working with a condo association (in which we all needed to vote on budgets, scope, etc.). They answered all the questions of the association owners, and the owners were all happy with the outcome. We got a little behind on our project, but it was due to weather and not the team working on the project. We're a condo association and need to vote on the budget (and collect all payments from owners) before signing the contract. So the owners were very happy with how they mapped out the scope and budget. At the end of each project, we had a punch list that was always completed. Our front steps were redone via a mason and welder—we had a number of punch list items on this one, and they were all completed and worked out.”

Review by
10/24/2016

“Capital Construction Contracting fell short with timeliness of communication. I was most satisfied with their customer service, attention to detail, and knowledge of product. They are incredibly expensive. They cost a lot more than their competitors, sometimes double. Their prices are inflated. I have recommended them three or four times, but each time I have, their price is so much more than the competitors.”

Review by
10/24/2016

“We would have liked a less elaborate proposal at lower cost. Everything done in the past was great value for money. We have used them for years. All the work done was meeting the highest standards. But the recent cost estimates were beyond our budget range. We had to cancel the project because the cost was out of our budget range.”

Review by
10/14/2016

“I was satisfied with the timeliness to complete the job.”

Review by
10/11/2016

No review comments provided

Review by
10/11/2016

No review comments provided

Review by
10/11/2016

“Their suppliers did not deliver a quality product and are refusing to rectify the situation. Communication. Our general contractor.”

Review by
09/07/2016

“Final check of job. Office staff. Jude.”

Review by
09/05/2016

“They did the work in a timely manner and notified us of any problems we might have ahead of time and told us what they would do and how much to fix problems before fixing them. I heard about them from a neighbor. Very professional in their work, and once they started, they did everything in a timely manner. Very satisfied in the work they did.”

Review by
09/01/2016

“The only thing that wasn't 100 percent was I didn't get an answer for a question I had for them after the work was completed. The quality of the work was excellent. Capital Construction Contracting was very, very professional. They were installing a skylight for me on a nearly flat roof. They handled everything from purchasing the skylight to getting planning permission. It was done extremely quickly (important when a job involves a hole being made in one's roof). They contacted me each day to say what was to be done that day, who would be doing it, and when they would arrive. It took three and a half days. The quality of the work was very, very high. They also kept the mess to a minimum. The gentleman who did the finishing work, plastering and painting, was amazing. It was immaculate. And he was such a nice person. They are expensive. Very much so. I wouldn't normally pay this much, but for a skylight installation, you need to have the work done by really good, really dependable people. If you are not very bothered by price, then I can't think why you would look for someone other than this company. Schedule it in advance, because they might have a long lead time. Expensive, but super professional.”

Review by
08/29/2016

“Communication about the schedule could have been a little better. We had a few different trades working on our home, and it wasn't always clear if work would continue immediately when one trade finished or if there would be a break before the next trade began its work. That said, this was not a major issue, and I would not hesitate to call Capital Construction Contracting again in the future. Capital showed up on time, performed the work we asked for, and fixed any issues that arose along the way. Working with contractors can be frustrating for most homeowners, but Capital made it as pain-free as they possibly could. They listened to our concerns and worked diligently to make sure my wife and I were happy customers. They did a great job all around. The guys at Capital were professional, punctual, and courteous. Problems were addressed quickly and without complaint. Many contractors act like they are doing you a favor even though you are the customer. This is not the case with Capital. I will definitely use them again in the future. A great company to work with. Capital Construction truly values its customers and their happiness. Home renovations are never fun or stress-free, but Capital worked diligently throughout our project to provide quality work and excellent customer service. I would not hesitate to hire them again the future.”

Review by
08/29/2016

“I think Capital Construction Contracting needs to be sure that there is a supervisor. There was no supervisor on this project, and it made it hard to communicate with the installers. I was most satisfied with Capital Construction Contracting because of working with Judd. He responds quickly and answers my questions in a timely fashion. I have been using Capital Construction Contracting since 2009. My son referred me to them. Capital Construction Contracting responds to telephone calls in a timely manner. They keep to their appointments. I was satisfied with all the work they have done for me. I will continue to use them in the future. Jude was more than satisfactory. Unfortunately, the installation crew only spoke Spanish, and there was no supervisor. There was supposed to be someone.”

Review by
08/26/2016

“The whole experience was good, from when they gave me a quote to when they finished the job. I heard about them through my brother.”

Review by
08/24/2016

“They actually came in under the budgeted, quoted number. I would absolutely recommend them.”

Review by
08/24/2016

“The quality of masonry work was good but they’re not restorers or artisans. Responsiveness, getting back to me through phone calls and emails—extremely responsive company. Delivered on commitments on time.”

Review by
08/24/2016

No review comments provided

Review by
05/26/2016

“I was surprised by the number of different people in different departments that I interacted with. But each one of them did their job perfectly and handed me off to the next department without dropping the ball. Each person seemed very knowledgeable about their area. Very professional company to work with. Everyone I dealt with was very responsive and able to answer any questions and concerns in a timely manner. They were also reachable via phone, email, and text, which speeds up the communication process. The guys doing the work did a great job, left the site clean every day, and I was very satisfied with the final product.”

Review by
05/23/2016

“The initial communication with the salesperson and the project manager about when they were starting was a little off. It could have been a little better if we would have known, so we could give the neighbors a heads up. The quality and speed in which they worked was great. They were very quick and careful. They had a good eye to detail. They communicated quickly with scope and price. They were very fair and professional. They gave us an estimate before, but the price was a little more than we wanted to spend. Then we saw that the neighbors were all using them, and the job looked great, so we decided to spend the extra money. This was a difficult job. We had some very difficult neighbors and the space is very close. They handled everything very professional and kept to the timeline. This was not an easy job, the neighbors even called the police, and they still handled it perfectly.”

Review by
05/23/2016

“They fell short due to subcontracting. I'm most satisfied with the operations manager. There was no schedule at all. They started the construction a whole week before we agreed upon. They fired a subcontractor that worked with me.”

Review by
04/27/2016

“I think all around they did a good job.”

Review by
04/21/2016

“We appreciate how quickly they responded when we requested a quote. We also appreciate how quickly and efficiently they completed the job.”

Review by
04/14/2016

“Good communication and trustworthy staff. I heard about them from a neighbor. I would certainly work with Capital Construction again.”

Review by
04/11/2016

“Jeremy the salesperson made me feel comfortable. They had good quality too. I heard about them through another property manager.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: