United Home Experts
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Home Experts has received 4.7 out of 5 stars based on 136 customer reviews. Learn about Our Research Process.
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6th year as a Best Pick
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"At UHE, we understand the needs of New England homes because we are New Englanders. We use products made for New England as well as the latest technology and equipment to increase efficiency and improve quality. Our friendly and knowledgeable team is passionate about our craft and helping you love your home again."

John Dudley Jr. | President
Company Information
Services Offered
United Home Experts (UHE) installs composite, fiber cement, cedar, vinyl, and insulated vinyl siding for residential and commercial customers. UHE is the exclusive installer of the GorillaPlank Siding System. The company also installs roofing, windows, and doors and offers full-service painting services.
Warranty
UHE offers manufacturer and workmanship warranties.
Company History
UHE started in 1998 and is family owned and operated.
Distinctions
UHE, an Owens Corning Platinum Preferred Roofing Contractor, ranked among the Boston Globe's Top Places to Work, and is a MetroWest Daily News Best of the Best award winner.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
The company offers free estimates on replacements and financing options.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Pleasant Street Suite 1
Ashland, MA 1721
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 157108, CS-093790

Compiled Score:

United Home Experts has received 4.7 out of 5 stars based on 136 customer reviews. Learn about Our Research Process.
5
115
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11
3
5
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Review by
03/03/2022

“The installers and foreman could not have been more professional. I am beyond pleases and would recommend this company to anyone.”

Response
Hi Susan, we appreciate you sharing your experience, for recommending our team and for the glowing 5-star review.
Review by
02/21/2022

No review comments provided

Review by
02/16/2022

“They are an extremely professional company and great workers.”

Response
Hi Joan, thank you for your support and 5-star rating!
Review by
02/09/2022

“They were wonderful to work with, they left the work site clean every single day. The staff was easy to get along with, and work with.”

Response
Hi Phyllis, thank you for sharing your experience with our team! Each of us take great pride in providing an exceptional experience for the families that choose UHE for their home renovations.
Review by
02/09/2022

“Came as scheduled to install a sliding door. No problems . Job was done in a few hours and we are very happy.”

Response
Hi Victor, we appreciate you choosing United Home Experts and are delighted to hear that our team delivered a five-star experience. Thank you so much for your business!
Review by
02/08/2022

No review comments provided

Review by
02/08/2022

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02/08/2022

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02/02/2022

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02/02/2022

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02/02/2022

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02/02/2022

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Review by
02/02/2022

“Gest service, great cratsmanshio.”

Response
Thank you for your support and 5-star rating!
Review by
02/02/2022

“I would highly recommend United Home Experts to shingle your home's roof. Our roof had some complicated angles and they did a great job handling that. Clean up was great, workers were skilled and respectful of the property.”

Response
Hi Jayne, Thank you! We love hearing this feedback about our team. We are grateful you chose us and we count it an honor to work on your home. Thank you for taking the time to share your thoughtful feedback!
Review by
02/02/2022

“From the sales process to design to planning to scheduling to the quality of the work, UHE was fantastic to work with. The guys replaced and installed three new windows, a front entry with side lite panels and a rear sliding door all in one day.”

Response
Hi Dan, we are so pleased to hear that you are so happy with your new windows and entry door. We appreciate you sharing your experience, for recommending our team and for the glowing 5-star review.
Review by
01/31/2022

“Great product and the crew working here was excellent”

Response
Thank you for your support! We appreciate your kind words and your 5-star rating!
Review by
01/31/2022

No review comments provided

Review by
01/29/2022

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Review by
01/28/2022

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Review by
01/27/2022

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Review by
01/27/2022

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Review by
01/27/2022

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Review by
01/27/2022

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Review by
01/27/2022

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Review by
01/27/2022

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Review by
01/27/2022

“Good communication and very prompt service!”

Response
Thank you for your support! We appreciate your kind words and your 5-star rating!
Review by
01/27/2022

“Workmanship and quality seem excellent.”

Response
Thank you for sharing this feedback . We strive to exceed our customers needs because we value these relationships and the trust we are building along the way. Thank you again for sharing your personal experience.
Review by
01/27/2022

“The auto debit never got set up and it was a lot of harassing phone calls from the company. The installation was great, however.”

Response
We take all our reviews seriously and this one is concerning to us. Our team has been unsuccessful in matching your name and email to a project account. If you happen to have a few minutes, we would very much appreciate if you would call the office so we may discuss this further with you.
Review by
01/26/2022

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Review by
01/26/2022

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Review by
01/25/2022

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Review by
01/24/2022

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Review by
01/24/2022

“We have recommended them to family and friends for their professionalism, expertise, and honorability. They do stand behind their work.”

Review by
01/23/2022

“The team was professional in every way From start to finish. Very satisfied with the experience and highly recommend them.”

Review by
01/23/2022

“Everything was fine to satisfaction and we love our new windows”

Review by
01/23/2022

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Review by
01/23/2022

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Review by
01/23/2022

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Review by
01/22/2022

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Review by
01/22/2022

“I am happy with the quality of the window that we chose. Not happy with the color of the inserts - not enough options on this for the price. I should have known more about the process of installation. Men were very courteous - I would not say professional.”

Review by
01/21/2022

“We are extremely pleased with the replacement of our roof by UHE--all the people were a pleasure to work with, the materials first-rate, and the job was executed quickly.”

Review by
01/21/2022

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Review by
01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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01/20/2022

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Review by
01/20/2022

“UHE completed a terrific support-framing and residing of our old home. Their work, attention to detail, and communication while we were a priority was very good. Once the vast majority of the work was done, though, it took four months to finish the odds and ends of the job before the inspector would sign off on the house. I recommend this company but hope they have learned from their mistakes on our job.”

Review by
04/30/2021

“Our every experience with you guys has been great! Happy to refer, and have already done so.”

Review by
04/30/2021

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Review by
03/17/2021

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Review by
03/15/2021

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Review by
03/15/2021

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Review by
03/15/2021

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Review by
03/15/2021

“I was very disappointed and surprised (this co had been recommended to me by a friend who had UHE do siding for him, and I saw all the wonderful reviews online) by my experience. I feel that the project manager was stretched too thin. He had only been with the company 2 months and had a commercial construction background. He was very knowledgeable about construction in general, but not necessarily about residential roofing. I feel the subcontractor was not provided with enough supervision. When the project manager was on the job, his phone rang non stop with questions regarding other jobs that he was working on. Additionally, there seemed to be a disconnect between information provided during the sales process and what actually transpired on the job. I was very impressed with the sales person during the sales process and therefore had high hopes for this project. My first issue is that we were sold replacement skylights that we really didn't need. There were no issues with our current skylights, but I agreed to the replacements because I wanted the skylights to be the same age as the roof and I liked that we could get factory installed blinds on the skylights. But unfortunately I was never told that the new skylights would not drop into the cut outs that were already there. 2 of the 3 skylights were the same brand as the originals (Velux) so I'm not sure why there was a need for additional cutting. Had I known cutting would be required I would not have spent 5K to replace functioning skylights. Needless to say I was quite upset to find a pile of debris on my bathroom floor along with plaster and dust on everything in the bathroom including my tooth brushes. And the frame that was visible from inside the house had been constructed by one of the roofers with 2 by 4's! It looked horrible. We did end up proceeding with the 2 other skylights but we had the project manager tape plastic under the skylights to limit the mess in the house. If I had not been home, I'm assuming I would have walked into my house later that day with a mess in the bathroom as well as a bigger mess in our family room (which contained a new entertainment system which is my husband's pride and joy). The company did ultimately address the concerns with the inside framing around the skylights and we are satisfied with how they look now. Another concern I have is with the mansard portion of the house (we have a gambrel and the mansard is a good portion of the front of the house and is very visible from our front yard and walkway). During the sales process we were told that the shingles on the mansard are both nailed and dollops of roofing cement are applied for better holding strength. This was not done per project manager. Also, the shingles are not lying flat in many places including where the roof meets the dormers. I've been told they should flatten over time and with heat from the sun. My fingers are crossed that will indeed be the case (the roof was installed in September). I had expressed concern to the project manager about seeing a lot of nails on the shingles at the top of the mansard. I was told they would use smaller finishing nails so they would not be as visible. Smaller nails were not used and regular clear roofing cement was used to cover the nails so the top of the mansard looked messy to me. The project manager did end up applying a darker colored roofing cement which helped. Had that darker cement been used from the get go along with smaller nails and dollops of roofing cement to help secure the shingles I feel the appearance would have been much improved. My last area of disappointment involves ventilation. We had some mold that had been growing in our attic. At one point we had solar panels (which had since been removed) so we were wondering if that my have been a contributing factor. There were no visible leaks in the attic and our bathroom fan was vented to the outside. The sales person did not feel we needed any additional ventilation but said a tech would take a look when he came out to review measurements and the job site. When the tech came (unannounced I might add) I asked if he would like to look in the attic given the mold issue but he said he didn't need to. He said that would be better assessed on the job when some of the plywood over the attic was being removed and replaced. But there was never any further assessment of our ventilation. We had to mention to the project manager that some of our soffit vents in the back of the house (in the attic) seemed to be blocked. To his credit he did a fair amount of work clearing those vents and he suggested we add some additional vents. My understanding was the vents would only be added to the back portion of the house with the attic. But later I saw vents being added along the back of the house where there was no attic. We didn't need additional ones there and all it served to do was mess up the trim paint and create the need to get vent covers and some of the new holes did not match the size of the original holes. Lastly, related to ventilation, I asked if some baffles could be added in the attic to keep the soffit vents (the ones the project manager had just nicely cleared) open. All that was needed was one baffle per vent. Later when I checked, there were baffles stapled to the plywood leading from the soffit vents to the ridge vent. This is not what I had asked for and was not necessary. I believe they would only need to do that when insulation is going to be applied and you need to keep the air flowing through the insulation. To me this showed a lack of understanding of roofing and ventilation. They did remove the unnecessary baffles. Again related to the ventilation, our vented drip edge was replaced during the job with a regular drip edge. I had to ask for that to be changed. Of course they did change it. Given that we had an attic with mold, I was expecting someone knowledgeable about ventilation to check to make sure all vents in the attic were clear and sufficient. I do not believe that happened and that is very disappointing to me.”

Review by
03/14/2021

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Review by
03/14/2021

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Review by
03/09/2021

“They were great to work with.”

Review by
03/09/2021

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Review by
03/08/2021

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03/08/2021

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03/07/2021

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03/07/2021

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03/07/2021

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Review by
03/07/2021

“Nice people & quality workmanship.”

Review by
03/05/2021

“United Home Experts did an outstanding job of replacing my roof. The job site was very well managed and left clean. I was impressed with the organization, the speed of the installation, and cleanup. I would strongly recommend this company.”

Review by
03/05/2021

“We had a fairly extensive amount of work which was performed with minimal, minor issues. All original issues were fixed on short order. They managed this according to schedule despite some severe winter weather.”

Review by
03/05/2021

“They had good quality work, they were quick, and I am very happy with the results.”

Review by
03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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03/05/2021

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Review by
03/04/2021

“I questioned some of the repairs and Zach mansplained answers, Left nail around job site, Zach stated he usually brings a magnet, but forgot to this time, Siding was torn during repair, instead of replacing, Zach just applied some spackle, I thought my gutter was over pitched and Zach stated "optically they may look over pitched but are secured properly and functional", and would not fix them. After dealing with Zach, I contacted Scott Patridge and he was also not helpful with a resolution”

Review by
03/03/2021

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Review by
03/03/2021

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Review by
03/02/2021

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03/02/2021

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03/02/2021

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Review by
03/02/2021

“The team was on time and completed the job as stated.”

Review by
03/02/2021

“Overall a very good experience. Did feel that they tried to accomplish too much in too short of a time. I think the consequence was some sloppiness in the nailing of the roof as all of our plywood had to be replaced.”

Review by
03/02/2021

“United Home Experts installed a beautiful new roof on our home. Our old roof was the original from the 1980's, and we upgraded to the newer and more modern architectural shingles. The experience with United Home Experts was terrific from start to finish - Tim was a great sales representative and helped us decide what we ultimately wanted, Zach was a thorough project manager during the removal of the old and installation of the new, and the crew was fast, efficient and kept the area cleaned up at the end of each day. We did have a minor problem with one of the roof vents a few months after installation, but Zach was quick to respond, communicated effectively and had one of his team over to our home to resolve the problem - great to see a company stand behind the products they sell and service they provide. Thanks for a great overall experience and facelift to our home!”

Review by
03/02/2021

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Review by
03/10/2020

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Review by
03/10/2020

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Review by
03/06/2020

“It has been less than two years since they painted my house and everything has peeled off. It would have been better off if I had never used them in the first place.”

Response
Dear Frank B, We sincerely apologize for the issues you've experienced with our paint job. Please call us at 508-881-8555 so we can discuss and make this right. Your satisfaction is our priority, and we're committed to rectifying the situation.
Review by
03/05/2020

“They were professional and though, and kept me up to date on progress and any problems.”

Response
Dear Letitia C, Thank you so much for your kind words. We're thrilled to hear that you were satisfied with our professionalism and communication throughout the project. Our team prides itself on keeping our clients informed and ensuring a seamless experience. We greatly appreciate your feedback and look forward to assisting you in the future, should you need our services again.
Review by
03/03/2020

“Work involved full priming and painting of house, repair of various wooden parts of house in disrepair, and replacement of old and bent gutters.A problem noticed several months later with the installed gutters was quickly inspected, repaired at no cost (complete re-installation, which impressed me). I would recommend this team for any home improvement project. They stand by their work and reputation.”

Response
Dear Philip T, Thank you for taking the time to share such a detailed and positive review. We're genuinely pleased to hear that you were satisfied with the full scope of our work, from the painting to the repair and replacement tasks. It's essential to us that our customers feel confident in the longevity of our work, and we're always here to address any unexpected issues, as you experienced with the gutters. Your recommendation means the world to us, and it reinforces our commitment to upholding our standards and reputation. Please don't hesitate to reach out if you need any further assistance in the future. We're here to help!
Review by
02/27/2020

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Review by
02/05/2020

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Review by
02/01/2020

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