United Home Experts
1st year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

United Home Experts has received 4.6 out of 5 stars based on 50 customer surveys.
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1st year as a Best Pick Call
"At UHE, we understand the needs of New England homes because we are New Englanders. We use products made for New England as well as the latest technology and equipment to increase efficiency and improve quality. Our friendly and knowledgeable team is passionate about our craft and helping you love your home again."

John Dudley Jr. | President
Company Information
Services Offered
United Home Experts (UHE) installs composite, fiber cement, cedar, vinyl, and insulated vinyl siding for residential and commercial customers. The company also installs roofing, windows, and doors and provides carpentry, roof, trim, and siding repairs.
Warranty
UHE offers manufacturer and workmanship warranties.
Company History
The family-owned company was founded in 1998 by John Dudley Sr. and John Dudley Jr. UHE states that it has completed more than ten million square feet of siding projects.
Distinctions
United Home Experts ranked among the Boston Globe's Top Places to Work in 2017.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
The company offers free estimates on replacements and financing options.
Areas Served
Arlington, Boston, Brookline, Cambridge, Malden, Medford, Newton, Quincy, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
60 Pleasant Street Suite 1
Ashland, MA 1721
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
HIC 157108, CS-093790

Compiled Score:

United Home Experts has received 4.6 out of 5 stars based on 50 customer surveys.
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39
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7
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/16/2018

“Antonio was the crew leader and always kept me informed. United Home Experts is a great and honest home improvement contractor. I had my roof replaced recently, and they scheduled the appointment and showed up on time. I had a good quote in minutes. I scheduled the install and within a two-week time frame, they scheduled an install. The crew showed up on time, got right to work, and it was completed in a little more than a day. The yard was left clean and neat.”

Review by
03/08/2018

“I had a problem with mold, and they were able to replace the area for a reasonable price. The day started with a call from the project manager explaining the process. Throughout the project, they had sent me progress pictures showing the sets. I investigated many different roofing materials, and the Owen Corning Platinum Preferred Contractors gave me the best value. We had some snow a few days prior to the install, but they came prepared and stayed within the schedule. I had three other estimates that were lower. I decided to go with United Home Experts because of how the estimator explained the process, was knowledgeable with all the materialism, and actually cared about the project. It was a great value, and I was very comfortable throughout the process. I've already recommended United Home Experts to friends and family. The way the estimator set the expectations on the job flow was very impressive. The project manager had the expertise of planning and running a great crew. The crew was amazing. The project manager, Antonio, was fantastic to work with. United Home Experts did everything they said they would. The experience was amazing from the estimate process right through the cleanup.”

Review by
02/26/2018

“United Home Experts did not fall short of my expectations. I was satisfied with everything.”

Review by
02/21/2018

“They are very delayed and lagged the project for months. The initial contact was in September, project completed February.”

Review by
02/20/2018

“In the beginning of the job, we were passed around to a few project managers, which was confusing. Also, there seemed to be an issue with the wrong material color ordered for our flat roof areas, but it was resolved quickly. Quality of products and warranty offered were good. Paul and Tabitha were great to work with.”

Review by
02/20/2018

No review comments provided

Review by
02/10/2018

“Our salesman Paul told us we would love our house again. We doubted that statement until now that the work is done. The house is beautiful! Doug, our project manager, was very responsive and accommodating, addressing concerns immediately. Enrique, our crew chief, was excellent to work with as well. The whole crew was hardworking and meticulous. We are very pleased with United Home Experts and would not hesitate to recommend them. Overall, very happy with our experience with United Home Experts, with all employees we came in contact with in all phases of the project.”

Review by
02/07/2018

“Even after I had them come back to clean up nails that were left on the ground, there is still trash that was left scattered around.”

Review by
01/18/2018

“There was not any information given. I do not know that they did. They did the job in a timely fashion and kept it clean. They continued working for the whole time they were here. They did not lollygag around.”

Review by
01/17/2018

“United Home Experts did an excellent job communicating throughout all aspects of the job. They always promptly return phone calls and work hard to ensure everything is done right the first time. Our roof replacement project with United Home Experts was an excellent experience from start to finish. Everything that would be done was clearly explained during the estimate, our project was promptly scheduled, and the crew did an outstanding job removing two layers of existing roofing and replacing our entire roof in a single day. This is a trustworthy company that is very easy to work.”

Review by
01/17/2018

No review comments provided

Review by
01/11/2018

“Great communication in the beginning, but I felt the communication slipped towards the end. I could not understand why there was no walk-through with the manager. I had issues I would have liked to discuss. Hardworking crew, but I got a sense that language was sometimes a barrier. The handrailing was installed wrong the first time. Also, rafter vents were installed backwards. Crew came back to correct issues, but just showed up without calling to let me know ahead of time. I had to rearrange my day on short notice. Initial communication was very good, but fell short towards end of project. End of project walk-through would have been helpful. I thought the quality of product was good. I have already provided contact info to interested neighbors. Doug and crew were responsive when things came up. Would have liked a walk-through to discuss remaining concerns. Should be 3 stars. I would have only given 3 stars. I was disappointed there was no final walk-through because there are issues of concern. Still waiting for outside light to be installed. I know the electrician had some personal issues to deal with, but using a flashlight in the back of the house is getting old.”

Review by
12/22/2017

“I was most satisfied that they were prompt. They completed the job in a day. The installers were professional and did a great job. Everyone was good. The installation crew was excellent. They were fantastic. I am very pleased.”

Review by
12/22/2017

“United Home Experts was very thorough and knowledgeable from start to finish. I’ll be using them again.”

Review by
12/21/2017

“Ratio of money spent to satisfaction with the experience did not match expectations. We definitely could have gone with a better deal elsewhere. Most parts besides the actual work were fine (estimate process, payment process). While I did have some issues with parts of the results, ultimately the team worked to correct any applicable issues (if they were issues that would not resolve themselves with time). Hard to say if some of my gripes are truly justified, so I'm not making the review public, but the United Home Experts team was the highest priced of my three options. I'd hoped that paying a premium price meant a premium experience, and maybe it could've been worse, but ultimately it felt like just another roofing company ended up doing the work. Perhaps with time that opinion changes.”

Review by
12/21/2017

“I was ecstatic. I had a couple of questions, and they took care of them. They did a good job with getting it done when said they would. They were delayed a little because of the weather, but they stayed and got it done. It amazed me when they got it done. They were out there for long hours to get it done in the cold weather. They were conscientious. They worked late into the evening to keep their word. They were very good. I had low expectations based on my previous experiences with other companies, but they were just the opposite. I was most satisfied with how polite they were. They were polite, considerate with moving our cars, moving their stuff out of the way quickly. They worked into the evening, and that amazed me with the amount of time in the cold weather. It impressed me a lot. One neighbor told me it looked nice. There was a crew of four, and I am sure the supervisor told them to stay until it was done. I wish all my experiences with contractors was as professional and pleasant as dealing with United Home Experts. Unfortunately, too many contractors are not as customer-conscious as United Home Experts, and that stood out to me. Now that it is complete, we are very happy with how it looks and with the experience. They were nice.”

Review by
12/18/2017

No review comments provided

Review by
12/06/2017

No review comments provided

Review by
12/03/2017

“Very responsive to questions and concerns. United Home Experts didn't fall short of my expectations. The communication and how the product looked was satisfying.”

Review by
11/09/2017

“The project manager was very unresponsive to me multiple times when I tried to get in touch with him with questions. There was a couple of things that I needed to get corrected. I had to have somebody track him down. He reached out to me after the job was completed by email. I told him how I wanted to pay the final bill, and he never responded. They ended up billing me the wrong way, I quickly called them to fix it. It was frustrating. Everyone else except the project manager was highly effective. Antonio ignored me. The people on-site did not speak English. Most of the people at my house I could not communicate with. When I initial made contact and was talking with Mike, he was very nice and professional. We were talking about the quality of the roofing insulation. Once the contract was fine, I asked for additional help in making sure I was making the right decision in solar installers and he seemed very dismissive and eventually disappeared. I do not feel like he lived up the quality business owner that I thought he was. My house looks beautiful. I love the work that they did. I am satisfied with the quality of work and the quality of the materials. The installation team did a great job.”

Review by
11/09/2017

No review comments provided

Review by
11/03/2017

“United Home Experts did a great job installing our siding. They were very professional. I would highly recommend them.”

Review by
10/27/2017

“There would be better communication with workers if they spoke English. Work ethic, professionalism—Eric and Eric worked hard and thorough. They were very pleasant and thoughtful. Junior was also thorough and professional and answered all questions. Thanks also to Wheeler, who always made sure I was informed and happy with the work.”

Review by
10/14/2017

“I had to ask for them to pick up glass and nails around the house several times. United Home Experts fell short of my expectations because they put some windows in the wrong spots, worked later than expected some days even though we said that they couldn't work past a certain time, and their cleanliness could have been better. I was most satisfied with the quality of the window.”

Review by
10/14/2017

“Took too long to remove dumpster after job was done. Dumpster damaged the driveway.”

Review by
10/08/2017

“The team that worked on our siding is the cream of the crop. The operations team that installed the siding with great skill and excellent workmanship—extremely professional, organized, worked steadily, focused on doing it right the first time. Good siding product. The team at our house was a wonderful advertisement for United Home Experts, for they were experts skilled at their trade.”

Review by
09/19/2017

“From Mike, our salesperson, to David, the project manager, to the foreman of the job, our roofing project was well managed and executed. This was a large undertaking, financially and physically, and we appreciate all the work and effort. Thank you, United Home Experts!”

Review by
09/15/2017

No review comments provided

Review by
09/10/2017

“There are some cable wires dangling down from our upstairs window to our driveway that we don't remember before the roof was replaced. I think it might have been in the siding and was removed to replace the roof and not put back. They were very flexible and willing to get the job done quickly. I will keep them in mind when I hear people needing to redo their roofs. Our project manager David was great, as was Lilia in getting back to me promptly about my questions regarding whether or not my solar panels affected my warranty.”

Review by
09/07/2017

No review comments provided

Review by
08/29/2017

No review comments provided

Review by
07/16/2017

“Overall, they were excellent. I would recommend United Home Experts to people.”

Review by
07/11/2017

“Part of my job is to investigate causes of ice dams and mold growth in attics—proper ventilation is a key component for prevention. United Home Experts was not knowledgeable about proper attic ventilation requirements nor what application of products provided for proper ventilation. Professional, yes maybe, but organized would be a reach. There was poor communication between sales, project manager, field supervisor, and hired hands that did all the work—difficult to call that professional. High-quality roof shingles. Bathroom vents were installed in wrong locations, insufficient amount of roof vents, retrofit soffit vent installation was inadequate. They had to come back for two days to fix it. Debris was left around the house, on three different days. Direct result of poor communication at all levels of personnel—I have an ice dam issue that they could have prevented if someone had been paying attention while replacing the roof sheathing. Now I have another problem to solve. Multiple telephone calls and meetings to get it almost right. At least they showed up when they said they would show up to do the work. A lot of money for a lot of aggravation. I value my friendships and would not jeopardize any of them with a recommendation for these guys. Communication within the ranks was substandard. Cordial and friendly—calm discussions rather than heated arguments about the issues and problems. Tim went out of his way to try to make things right. Unfortunately, some of the issues were out of his control. Other reviews I read before choosing United Home Experts were mostly positive. I think they just screwed up here and got caught installing improper attic ventilation without knowing better. United Home Experts was not the worst contractor I ever hired in thirty years of owning and fixing homes. The roof shingles were a high-quality product, maybe the best that's out there, but they were the most expensive by far. I guess you don't always get what you pay for in the whole package. Disappointing—thought we had made the best and right choice.”

Review by
07/06/2017

“I was most satisfied with their professionalism. It was top-notch. It was really a value for the money. I would like to recognize the people in the office, and Mike, who came out to do the estimate. Everyone was very nice. The crew was also very nice. I got several estimates from several different companies, and I really feel like I picked the right company.”

Review by
06/30/2017

No review comments provided

Review by
06/22/2017

“Doug the foreman was great to work with and very accommodating.”

Review by
06/21/2017

“The actual workers were great—the management staff and salesmen need work. The roofing and painting contractors were all great. Not too happy with adds and changes without approval.”

Review by
06/01/2017

“They came and did what they said they would do. I would like to recognize Mike for excellence.”

Review by
05/01/2017

“The process was seamless. The team did everything right and communicated frequently to keep us informed of the project. Nick was very patient with us and thorough in walking through all the details. Doug was great with the carpentry. David was great with the roof, and Alex, Josh, and Marcos were excellent with the windows. I honestly couldn't have had a better team. United Home Experts was amazing. We couldn't have asked for a better team of professionals to trust our work to. They were extremely friendly, organized, flexible to our needs, and very professional. I would recommend them in a heartbeat.”

Review by
04/29/2017

“United Home Experts was professional, prompt, friendly, and detailed. We were so pleased with United Home Experts and the roofing job that they did for us that we had them do our Everlast siding job as well, and we were so impressed with the experience and the results. Our home was built in 1843, and we wanted to maintain some of the historical details—they did a phenomenal job of exceeding our expectations, Doug and Wheeler and his crew. Our home looks like a brand-new historical home with gorgeous Spanish-moss colored Everlast siding, historical window trim and fascia, and architectural shingles on the roof. The salesman and crew were professional, prompt, and respectful. Small things, like the dryer vent matching the Everlast siding and being automatically taken care of, were an added bonus. They thought of everything! Our neighbors even raved about not only the finished product but how great the crews were, and how they could not believe that a roof and siding were done with no mess. Based on my experience, I would highly recommend United Home Experts to anyone looking for exterior home improvements. We plan to eventually replace all of our windows, and we will definitely be using United Home Experts for that project as well! Absolute pleasure—exceeded all expectations!”

Review by
04/17/2017

“I was most satisfied with how well they handled the job. They did the job in a timely manner.”

Review by
04/12/2017

“The billing statements were not as clear as they could have been. This project actually involved two proposals, then an "add" or "change order" for work added to one of the proposals, and finally an "extra" for some added framing repair which was encountered. I only mention this in an attempt to help United Home Experts improve their already great operation. I was very happy with the ability of several team members to take the time to discuss details, investigate problems, offer possible solutions, and consider ideas presented to them. This made the project go smoothly and headed off problems. This is the sort of considered approach that results in a great finished product. I definitely intend to provide United Home Experts' name, along with my unreserved endorsement, when someone mentions that they will be having work done. I’d like to recognize Paul for his patience with getting this job started. Paul priced the roof a couple of years ago, following which I let it slide due to other matters. I called Paul again, he priced the roof again, and we were started. I then had him price a lot of trim and siding replacement. He came back with a more complete proposal than I had asked for, with better materials. After some initial hesitation, I realized his approach was perfect and delivered a better result. Doug impressed me with his knowledge, experience, and obvious thoroughness. He was great to work with. Based upon my more than 40-year career as a construction superintendent and project manager, I am well qualified to state that the entire project, from start to finish, was very well done. Everyone I had contact with, whether by phone, email, or in person, was professional, polite, knowledgeable, and (best of all!) had a great sense of humor. The workers were all skilled and took pride in their tasks, with the expected results. I have a proposal for painting from United Home Experts that has to wait for a while, but I will be getting back to that after some other things are out of the way!”

Review by
04/10/2017

No review comments provided

Review by
04/04/2017

“I was very happy with the work. They took care of everything. I don't have any complaints. I am quite happy.”

Review by
03/28/2017

“I was satisfied with all of them, from their introduction, to meeting and talking with people, to the follow-up. Everything was excellent. I have used them for numerous projects, and they have exceeded all of my expectations.”

Review by
03/09/2017

“There was a disconnect regarding some of the original work agreed upon versus what they did, but they came back and fixed it. I wasn't around during the original installation. This is based on what they came out to do. There was a disconnect regarding some of the original work agreed upon versus what they did, but they came back and fixed it. I had them put a roof on in winter in New England, so that was not their doing. If the weather was different, it would've been a different situation. They fell short in the initial communication of the work to be done. When we finally got the weather to agree, they did the job in a timely manner. The salesperson and the on-site manager provided exceptional service.”

Review by
03/06/2017

“Very informative. Great value. Quick and quality service. Excellent customer service. My site manager always checked in and updated us and was quick to respond when any issues arose.”

Review by
02/28/2017

No review comments provided

Review by
02/22/2017

“Tim, our sales representative, is perfect. The crew was neat, clean, quiet, fast, efficient, knowledgeable, and pleasant. Both Tim and the crew foreman were exceptional.”

Review by
02/21/2017

“I heard about them from our next door neighbor. I was most satisfied with the professional and courteous staff. Mike Dudley was a great salesperson! Our contact before and during the job was also very helpful. I'm happy I chose United Home Experts! We had put off doing our roof for a few years—the process was so smooth, I wish that I had contacted them earlier!”

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