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FEATURED REVIEWS
“The roofers worked efficiently and cleaned up every day. Our roof looks great!”
“I am very happy with Russell Roofing. I thought they did a great job. I have no complaints at all.”
“I can not say enough about Ryan Fry and his team. Ryan is professional, dependable and trustworthy. He went above and beyond with providing services.”
“Russell Roofing customer service has been exceptional! They were the only company, of the many we called, that was able to properly identify and resolve our various roof leaks. Every employee we came in contact with was very knowledgeable, responsive and made us feel like they truly cared, as if it was their own home. We highly recommend!”
“These guys were excellent. They communicated everything they were doing, and their work is clean, and they were mostly done in a day. we did have one big change-order due to problems with the structure that were impossible to see clearly before tearing off the old roof. Even with that change, the work was done in a day. I had some minor concerns about a few details after reviewing their work, but our PM responded quickly and they addressed all of them the next day. Overall, the experience was excellent and I would do it again.”
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“The roofers worked efficiently and cleaned up every day. Our roof looks great!”
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“Absolutely! The installers and the office team were terrific.”
“Russell Roofing is truly an expert roofing company, which has addressed our issues with flat roofs. Everybody I had contact with was friendly and pleasant to work with.”
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“They met all of my expectations!”
“I am very happy with Russell Roofing. I thought they did a great job. I have no complaints at all.”
“I can not say enough about Ryan Fry and his team. Ryan is professional, dependable and trustworthy. He went above and beyond with providing services.”
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“I was a little disappointed with the quality of the repair to the beam and the roof. After they were finished, when it rained, there was a puddle on the roof near the drain that didn't seem like it should have been there.”
“Russell used to be terrific and I used to recommend them to evryone who needed roofing and/or gutters. Now I recommend them with reservations.”
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“They're hard working and I'm completely satisfied.”
“Russell Roofing was professional from start to finish. They came out to our home to assess the damage and gave us a bid for the work to be done. I was pleasantly surprised at how quickly they responded to my phone call and they scheduled the job as quickly as they were able to. When they did the work, they kept control of the area the whole time and kept the area free of debris on the ground. I very much appreciated how quickly and carefully they worked and I can highly recommend them. I will definitely use them again.”
“Russell Roofing customer service has been exceptional! They were the only company, of the many we called, that was able to properly identify and resolve our various roof leaks. Every employee we came in contact with was very knowledgeable, responsive and made us feel like they truly cared, as if it was their own home. We highly recommend!”
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““You get what you pay for” does not apply here. After a new roof and two new chimneys, we still have a leak.”
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“These guys were excellent. They communicated everything they were doing, and their work is clean, and they were mostly done in a day. we did have one big change-order due to problems with the structure that were impossible to see clearly before tearing off the old roof. Even with that change, the work was done in a day. I had some minor concerns about a few details after reviewing their work, but our PM responded quickly and they addressed all of them the next day. Overall, the experience was excellent and I would do it again.”
“Russell is an excellent company to work with. They do quality work and have great people to work with. As a result, they can take a long time to get scheduled, and also due to the nature of roof work, their schedules are subject to change due to other circumstances. They could do better about communicate this to clients. This is my second major project with Russell and there was a bit of a disconnect between the sales rep and defined scope versus what was ultimately installed. Russell was very responsive to it and addressed it (work that was "bought" was not installed resulting in their having to come back out and remobilize), but it was a little frustrating to have to be the one pointing this out (multiple times).”
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“Russell Roofers do high quality work, which is reflected in their pricing, but we've learned you "get what you pay for" with roofers in our region. A few pandemic-related delays (not their fault) and a few worksite mistakes (which they rectified immediately) were the only things that marred an otherwise great experience. That being said, we would still recommend them and would still use them again.”
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“I am pleased with the work done. The warning I would mention to a friend is that the time from signing a contract to the actual work being done can be very long... for me it was about 5 months.”
“They may do good work , but they are terrible at scheduling and communication . They require a deposit and then you never here from them for 4 or 5 months until you call several times and get different answers”
“The crew from start to finish was friendly and professional. The work was begun on schedule and completed rather more quickly than expected given the weather forecast for the week. They photographed every set of the project and made it available to us since were about to see the roof in person. The estimate based on drone photography and a visual inspection of the roof covered a 'worst case scenario' as well as a 'best case scenario.'”
“Job well done.”
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“They were very professional and responsive.”
“I have referred them to family and friends.”
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“Russell Roofing had excellent service!”
“So far great quality however I can't get onto the roof to do anything with it. Russel Roofing comes, analyzes the issue and provides quality work.”
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“Russell Roofing were professional, cleaned up well, and the work looks good.”
“I would recommend this company based on their professionalism and on the quality of workmanship they deliver.”
“Great experience. Very professional.”
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“Russell Roofing is one of the region's most experienced roofers and especially capable with the more challenging jobs involving the match to historic roofing materials.”
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“I was disappointed with the fact that it took them more than four months to get the job done. We had to wait and wait and wait with one excuse after the other. That was our only issue.”
“They did a very nice job, with good communication, once they actually got around to the project.”
“They were late getting started doe to the pandemic but did a very good job. Even repaired some damaged plywood from a previous job that was never properly corrected”
“From the beginning to end of the procces, it was exactly what Russell Roofing promised. The sales guy presented the company well and the company did what they said they would do.”
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“I had requested Leafguard gutters and Pacific-blue siding, and they gave me Oxford blue.”
“The quality of work Russell Roofing did was good. However, it took a long time to get the installation scheduled.”
“Russell Roofing was quick to return our phone call and we arranged an appointment for them to come out and inspect the job and provide a quote. They responded promptly with the quote and once the supplies (skylights) arrived at their location they scheduled the work and completed it in a timely manner. Of of their personnel were friendly and courteous. We will used them again if we need them. Highly recommended!”
