Knight Air Conditioning & Heating Co.
16th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Knight Air Conditioning & Heating Co. has received 4.9 out of 5 stars based on 363 customer surveys.
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16th year as a Best Pick Call
"Our mission is to provide our customers the best possible service and highest-quality installations in a manner that will encourage them to recommend us to others. We are 100 percent focused on customer satisfaction. Our attention to detail and total customer satisfaction guarantee assure a pleasant experience for our customers."

Tim Loudermilk | Co-owner
Company Information
Services Offered
Knight Air Conditioning & Heating offers heating and air conditioning service for both residential and commercial customers. The company recommends and installs Trane replacement comfort systems. Knight specializes in redesigning and retrofitting problem duct systems.
Warranty
The company guarantees all repair work for one year.
Company History
Founded in 1971, Knight Air Conditioning & Heating is a privately owned company. Tim Loudermilk and Joel Aderhold, both native Atlantans, own and operate Knight. Joel and Tim each have more than 35 years of experience in the heating and air conditioning business. According to Joel, many of Knight's employees have been with the company for more than 20 years.
Distinctions
The company employs NATE-certified technicians and is a Trane Comfort Specialist.
Licenses
CN208407
Areas Served
Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee

Compiled Score:

Knight Air Conditioning & Heating Co. has received 4.9 out of 5 stars based on 363 customer surveys.
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Grade
Clear Filters
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HOMEOWNER REVIEWS
Date Collected
Review by
05/11/2017

“I've had them for years. They're great—they're honest, and I think they're reasonable. I had an incident where I wanted my duct work clean, and one of those things that comes in the mail—those coupons. I called another one of those companies, and they came. I couldn't get them out of my house because they insisted that I needed this-and-that-and-the-other; there was mildew in my ducts and they went on-and-on. They wouldn't take cash; they wanted my charge account. They were going to take it outside and do it in the machine, and I said no way. Finally got rid of them, and interestingly enough, Knight came the next day for my checkup. This other company had disconnected something, and had I turned on the heat, we would have all died. Knight took pictures of the duct work, and there was no mildew anywhere. I was afraid to report them because they knew where I lived, so I did not report them. I love Knight. They're wonderful, and they're reliable, and they're honest. They get an A+.”

Review by
05/11/2017

“I've been dealing with them for nearly 40 years, and I've never had one instance of anybody complaining—or having to call somebody back because of sloppy work, or anything like that. I've had new equipment put in; I've had replacement equipment put in, and I've had it serviced every year. It sounds like I own a piece of the company—I don't, but it just happens they're nice people to deal with. I'd give them an A+.”

Review by
05/11/2017

“I've been using them for years, and I'm very happy with them. They're very reliable; they seem to have people who know what they're doing with air conditioning systems. I would give them an A+—I have recommended them and have no qualms about that.”

Review by
05/11/2017

“We've had a very positive experience with them for very many years. They're dependable, they do a good job, and they're clean. They cleaned up when they left, and I felt like they were reasonable and very honest. I'd grade them A+ down the board.”

Review by
05/11/2017

“They've been doing it for several years, and they do fine. They've been doing my air conditioning for about 12 years now. I just like them; they do good work. I'd give them an A.”

Review by
05/11/2017

“They're just very honest and professional, and the people are good from their repair department. I chose them because they were in the blue book, Best Pick Reports. They're A+.”

Review by
05/11/2017

“We have been dealing with Knight for a long time—many, many years. Nothing I like about them in particular, but I've never had a problem with them, period. I'd give them an A+.”

Review by
05/11/2017

“I have Knight Air Conditioning. Everything was great. Nothing in particular that I liked about the company or the service people, but I'd give them an A+. Everything was fine.”

Review by
05/11/2017

“I've been using them for about 25 years. I would not use them that long if I had a negative report. I have no complaints, and I would highly recommend them.”

Review by
05/11/2017

“I've had Knight for a good number of years. They do all the work that I ask them to do. They check my air and furnace. I'd give them an A.”

Review by
05/11/2017

“I hope it's positive. They were very kind, and they came out when they said they would. That's what counts. I'd give them an A+.”

Review by
05/11/2017

“I've done business with them for many, many years, and I've had very positive experiences all the time. I'll give them an A+.”

Review by
05/11/2017

“It's always been positive with them; I've used them for 15 years. They're just reliable and honest. I'd give them an A.”

Review by
05/11/2017

“I've never had a problem. They always fix what's broke and leave everything alone if it ain't broke. They get an A.”

Review by
05/11/2017

“Knight Air Conditioning was perfect. They were very good, and I'd highly recommend them. They were A+.”

Review by
05/11/2017

“They're very prompt, and they take good care of me. I'd give them an A. I'd definitely recommend them.”

Review by
05/11/2017

“Everything's good. I like everything about the company and the service. They get an A.”

Review by
05/11/2017

“I just like the guy that comes out. He's always very friendly. I'd give them an A.”

Review by
05/11/2017

“They're very diligent and very professional. They'd get an A.”

Review by
05/11/2017

“Nothing in particular I liked about the company. I'd give them an A.”

Review by
05/11/2017

“Basically, they really care. I'd give them an A+.”

Review by
05/11/2017

“I wouldn't use any other company. They're A+.”

Review by
05/11/2017

“They've always been very dependable.”

Review by
05/11/2017

“It was a positive experience.”

Review by
05/11/2017

“They were great.”

Review by
05/11/2017

“They get an A+.”

Review by
05/10/2017

“I'd give them a good report.”

Review by
05/10/2017

“They do my maintenance on my heating and air. They've done lots of things for me, so it's very positive. The service guy comes out on Saturday nights. I call them to set up their maintenance time and all that. They're very easy to work with. I love them. They get an A. They get A+'s down the board.”

Review by
05/05/2016

“I always have a good experience with them. They've done anything from replacing the whole A/C and furnace unit or service. I like that they do what they say they’re going to do. They've always been very reasonably on time when they say they’re going to be there. They do the job, fix the problem, and they leave. They earned an A.”

Review by
05/05/2016

“Knight has repaired a heating and air conditioner unit. They've put in four air conditioning units and two furnace units. They’re pretty professional. You can count on them, and when the job’s done, it’s neat, clean, and done well. I would grade my overall experience as A+. They are pretty good. I have recommended them to a friend.”

Review by
05/05/2016

“They had to replace a part in the unit outside. They were out in a timely manner. The guy showed us the faulty part, so we could see that it was broken. He replaced it, and being we were seniors, provided us with a slight discount. He did a great job. I’d rate them as an A+. They did a good job, and I have no complaints.”

Review by
05/05/2016

“I definitely had a positive experience with them—I’m very satisfied. They did heating and air conditioner work. They put in a new furnace and air conditioning unit. They were very knowledgeable and customer savvy. They did good work, and they cleaned up well. They are just a good group of guys. They get an A from me.”

Review by
05/05/2016

“We’ve had Knight for years. We have the contract, and they check our air conditioner in the spring and our heater in the fall. Any other time we have a problem—they come out, and they do a good job. They’re all nice and friendly. They do good work, and we’ve been with them so long we can depend on them. We also bought our air conditioner from them. I would rate the overall experience as an A+.”

Review by
05/05/2016

“They've done a couple of things. They do our service on our heating and air conditioning system. We just recently bought a couple of new ones, and they installed those the last year. They are very straightforward and honest, they do a good job on their service, and they follow up and stand behind their work. They just generally, all around, do a good job. Overall, I would give Knight an A.”

Review by
05/05/2016

“They did a good job. They came out and did the air conditioning service—my seasonal maintenance for the beginning of the air conditioning season. Actually, they were on time—they were here when they said they were going to be here. They did what they needed to do, everything worked fine, and it was just really easy. I’d give Knight an A+ rating. I have already recommended them.”

Review by
05/05/2016

“I am very pleased with Knight. I’ve never had any complaints. My family has been using them, and my parents used them. I’m 8 years old. They do everything that I need them to do with heating and air. They have done it 1% plus. I love everything about them. There is nothing whatsoever that I could say to complain about their work. I would rate my overall experience with them an A+.”

Review by
05/05/2016

“I always have a good experience with them. I’ve had them for years. They look after my air conditioner and my furnace. They put in a new one for me. I have the maintenance twice a year, and if something goes wrong, I call them and they come out and take care of it. All the young men that come are very nice, polite, and very businesslike. They are people you don’t mind letting come into your home. It was A+. I have recommended them before.”

Review by
05/05/2016

“It was moderately positive because it took two trips for the guy to fix the problem. They fixed it the first time, and then the furnace stopped working. Then they came back the second time with the part. I would say my experience was neutral to negative. This was a one-time deal. The furnace is only a year old, and the part was broken and needed to be replaced. They did not install the furnace, but the company that did it, the fellow retired and sold it somebody else. I didn’t feel comfortable having him so I figured I’d give Knight a try. I’d probably grade the overall experience as a B. I would give them an A for customer service because they showed up right after I called them.”

Review by
05/05/2016

“Knight does all of my HVAC work. They do our service maintenance in the fall and spring to make sure everything is up and running. If it’s low on Freon, they fill it. We did have a complete air conditioning unit replaced over the summer, and they put that in. It’s pretty easy to get in touch with someone when you call. You usually get to talk to a person during business hours when you call. If they know who you need to transfer to, they transfer you. If you make an appointment, it’s usually within a week or as soon as they can get out there. So you're not having to wait on someone to get out there if you have air conditioning not working upstairs where all your people are sleeping. They have fast, prompt service, and they get there when they say they’re going to get there. They are reliable. I’d give them an A.”

Review by
05/05/2016

“They've done work several times for me, and they put in a whole new air conditioner system. They maintain it. I have a service contract with them, and they come twice a year and service it. Also, they take care of the air conditioner where I work. One of the companies right across from me had them there Monday for service. I love that they’re punctual. They come when they say they’re going to and very seldom do they not have parts they need—which I think is great because it doesn’t put you off. I just think they’re very well prepared. I’d give them A+ overall. I recommend them all the time.”

Review by
05/05/2016

“We have a maintenance contract with Knight, so they just check our heating at the beginning of fall and our air conditioning in the spring. I really like the people that have come. First of all, they are prompt, and I like that. If you tell me you’re going to be there at a certain time, be there at a certain time. They are always very considerate about not tracking in the house and watching not to mess up anything. Just overall, I like the people that have done the work, and as far as I know they do a good job. They do what they’re supposed to do. It was A+.”

Review by
05/05/2016

“I had a lightning strike and they put a new air conditioning system in. There were a couple of issues, but they came right out and fixed it. The warranty is good, and their service is good. There is nothing to dislike, so I guess it’s all positive. They seem to care, and they do a good job. I’ve got a service contract with them. They come out twice a year to service the equipment. The problem was with the equipment, Trane equipment. I would rate the overall experience as an A. I have recommended them to several friends.”

Review by
05/05/2016

“They keep track of our furnace and air conditioner on a semi-yearly basis. They’re on time, and they seem to do good work. My overall experience with them is an A.”

Review by
05/05/2016

“They serviced our A/C and heat. They’re always punctual and very efficient. They are very helpful and explain what they’re doing. I’d give Knight an A.”

Review by
05/05/2016

“I had to have a new evaporator coil. They were very professional and very knowledgeable. I would give them an A. They did great work. Overall, I’d give them an A+ grade.”

Review by
05/05/2016

“I have always been satisfied with them. They do an annual checkup. I’ve had them, and I’ve used them for about 15 years, so I’m satisfied with them. I’d give them an A+.”

Review by
05/05/2016

“They come and check the system in the fall and spring and change the air filters for me. They are courteous and reliable. I like all of their people that come here—A+.”

Review by
05/05/2016

“Knight replaced the furnace and the air conditioner. I’ve used them in the past, so they’re very reliable. They've done a good job in the past. I would give them an A+ overall.”

Review by
05/05/2016

“They check our air conditioner and change the filters twice a year. They do anything else I need them to do. They are on time, friendly, and thorough. Knight gets an A+ from me.”

Review by
05/05/2016

“They just came and got my heater started. It was a very positive experience. He was very accommodating. They had never been here before. It wasn’t anything they had done or sold me, so he was very accommodating.”

Review by
05/05/2016

“They put in a new heating furnace. They also came and did some repair on the air conditioning system. They were very responsive and handled the circumstance very well. I would rate the overall experience as an A.”

Review by
05/05/2016

“They put in two units in my house—heating and air. They also do a yearly inspection of the furnace. I think they’re honest and they always do a good job. I would grade the overall experience as A+.”

Review by
05/05/2016

“They were working with my heating and air conditioning. They’re reliable. I trust them for knowing their stuff and for being expert at what they do. I would grade the overall experience as an A+.”

Review by
05/05/2016

“They put in our heat pumps when we replaced them, and they come and service them. They’re always prompt, on time, and they deliver. My overall experience with Knight would be an absolute A.”

Review by
05/05/2016

“They replaced an air conditioning unit. I had their maintenance service for several years. They are professional and on time. I have no complaints with them. I’d rate them as an A+ overall.”

Review by
05/05/2016

“They were great. They serviced my heating and air when I had a house. They were right on time, very friendly, and very personable. They got then job done at a good price. I’d give them A+.”

Review by
05/05/2016

“I’m always happy with them. We have a maintenance agreement with them, so they come every six months and check the system. They’re prompt, the customer service is great, and they’re always professional. I would say the overall experience was A.”

Review by
05/05/2016

“They’ve installed and repaired heating and air conditioning units. They do a good job and charge a reasonable price. They’re on time and professional. I would rate the overall experience as an A+. I have already recommended them to friends.”

Review by
05/05/2016

“Last year they had to replace a compressor for me on the air conditioner, and after that it has been primarily maintenance. They are reliable and courteous. They are just good people. I would rate Knight the highest they can be rated— A+.”

Review by
05/05/2016

“The two technicians they sent out did a great job with the install. I had the air conditioner unit and heater replaced. I liked the price. They were very professional, and they were on time. They did a really good job on the install. I’d grade the overall experience as an A+.”

Review by
05/05/2016

“They have done some servicing for me. They do a maintenance tune up. I just like them because they’re friendly. They’re reliable, they do what they say they’re going to do, and they’re here when they say they’re going to be here. I would grade my overall experience as an A+.”

Review by
05/05/2016

“They are really great. They are super nice and easy to work with. They put in my HVAC system last year, and then they came and replaced the air filter for me in January. They are replacing another one in July, I think. I would grade the overall experience as A+.”

Review by
05/05/2016

“They do the maintenance on my furnace and air conditioning. I’ve had them for years, and they seem to know what they’re doing. They are always on time and professional. I would rate the overall experience as an A. Everything seems to work, so it’s done well.”

Review by
05/05/2016

“There is nothing wrong with their service.”

Review by
05/05/2016

“I had no complaints with the HVAC work they did for me.”

Review by
05/05/2016

“They’re great. They did a good job, and they’re great.”

Review by
05/05/2016

“Knight installed my air conditioner about two years ago. I did not have any complaints.”

Review by
05/05/2016

“They did service on the A/C and furnace. Their service is good. I’d rate them as an A.”

Review by
05/05/2016

“They do my HVAC work. They’re on time, and they do good work at a reasonable cost. They deserve an A+.”

Review by
05/05/2016

“I had a very good experience. It was great. We’ve been with them for 19 years, and we’ve had 19 years of satisfaction.”

Review by
05/05/2016

“They do a yearly checkup service for me. They’re dependable. The people that come are always very nice. They were A+.”

Review by
05/05/2016

“I’ve been dealing with Knight for about 3 years, and I’m well satisfied. I’d give them A on everything.”

Review by
05/05/2016

“They put my unit in. The bottom line is—they do excellent work in all categories. Everything they've done for me has been A+.”

Review by
05/05/2016

“They are personal and professional. They do A/C work for me. I would grade them as an A. They are the best I have ever experienced.”

Review by
05/05/2016

“Knight put in a new air conditioner. I liked that they worked. Overall, it was excellent work that they did, and we haven’t had any problems with it.”

Review by
05/05/2016

“We have a contract to maintain the heating and air conditioning system. They’re dependable. I’d give them an A+ based on my overall experience.”

Review by
05/05/2016

“They did a service where they come and check the system. They are always prompt and honest. They are reasonable. I’d give Knight an A+ rating.”

Review by
05/05/2016

“They service our A/C. They were able to get us an appointment quickly, and they did the job that they were supposed to do. I’d give them an A.”

Review by
08/11/2015

“Knight Air Conditioning & Heating is wonderful. They installed a unit for me, and they did a great job. They're a good company. They get an A.”

Review by
08/11/2015

“We needed a new air conditioning unit, and they put it in. They were very nice about it, and we were very happy with it. I would give them an A.”

Review by
08/11/2015

“They service my heating and air conditioning unit. I had a good experience with them. They deserve an A.”

Review by
08/11/2015

“I was pleased with what Knight Air Conditioning & Heating did, so I have no complaints. I'd give them an A.”

Review by
08/11/2015

“They handle the service contract for my A/C and heating. It's just what I expected. The customer service is good. They got there on time, they were polite, and they did everything they said. I first heard of them from a referral through family. I'll grade them with an A.”

Review by
08/11/2015

“I had a Freon leak, and Knight Air Conditioning & Heating fixed it and checked my unit. They also did some cleaning for my leak. They were very good. I first heard of them from my neighbor, and I would definitely recommend them to other people. I'll give them an A.”

Review by
08/11/2015

“My experience with Knight Air Conditioning & Heating was fine. We were completely satisfied with the company. They do our annual maintenance—we bought the service where they come out and check our system. We heard about the company from our son-in-law. We would give them an A.”

Review by
08/11/2015

“Knight Air Conditioning & Heating did some work for us in the past. The promptness of the call and thoroughness of the service made it a positive experience for me. They just did maintenance on the heating and air. I first heard of them through my brother-in-law. They get an A from me.”

Review by
08/11/2015

“I have a maintenance contract with Knight Air Conditioning & Heating. They came out, serviced everything, and made sure it was running correctly. They also came out and looked at my system to possibly replace it. I first heard of them through a friend of mine. I'll give them an A.”

Review by
08/11/2015

“Knight Air Conditioning & Heating has been very great. They came and installed two of the heating and cooling units. They worked hard to make sure that everything was complete, and one of the supervisors even came back out and did an inspection. Everything worked out perfectly.”

Review by
08/11/2015

“Knight Air Conditioning & Heating did some work for me in the past. They installed an air conditioning unit, and they did a pretty decent job overall. I first heard of them from the Gwinnett Best Pick Reports. They earned their A from me.”

Review by
08/11/2015

“Knight Air Conditioning & Heating put in an air conditioning unit for me. You just feel like they're very honest and fair. They do good work. They're very good. I think I first heard of them from a referral. I'll give them an A.”

Review by
08/11/2015

“On a one out of ten scale, I'd give Knight Air Conditioning & Heating a ten. They repaired the A/C unit. They had to borrow a truck. It didn't take long, and it wasn't too expensive. We've had a contract with them since we moved here. Give them an A.”

Review by
08/11/2015

“I had to call them for a second opinion about my air conditioning that broke. They came in and gave me an estimate and their professional opinion of what I needed to do. My parents recommended the company because they use them. They do A-grade work.”

Review by
08/11/2015

“Knight Air Conditioning & Heating found a knock in the system that was driving us crazy. They came out quickly and resolved the noise in the first try. I'd say they deserve an A.”

Review by
08/11/2015

“They service my air conditioning and furnace twice a year, and they've been very good about it. The technician is very polite and courteous. I’d call them an A.”

Review by
08/11/2015

“Knight Air Conditioning & Heating inspected our two HVAC units in a home we use as a rental house in Georgia. They found a couple of parts that needed to be replaced. They talked to us up front about what it would cost and let us make the decision of when to replace it or not, which we did. They were very professional the whole time they were there. They did a good job. I first heard of them through our real estate agent. She knew of them and gave us their name and contact information. They’re an A-grade service.”

Review by
08/11/2015

“The technicians from Knight Air Conditioning & Heating do a good job. I've been doing business with them for a long time, and I'm really satisfied with the service they provide. I've got an annual service agreement with them. When I recently had a problem with my system, I called and reported the problem, and they sent a technician out right away. They've exceeded their service level guarantee on my annual service agreement. I've lived in the area for 22 years, and I've been doing business with them probably about that long. They’ll always have an A in my book.”

Review by
08/11/2015

“They installed a unit. We first, initially, had a positive experience. The gentleman that sold us the unit was wonderful, but then the people that installed didn't do it correctly and they had to come back several times and the head supervisor wasn't very nice at all. He was very condescending and his workers apologized for him and said that's just the way he is with everybody. And they actually still haven't finished what they were supposed to do, but we got tired of calling them. My husband set up appointments with a couple of different companies and the guy that came out was real professional. He offered us a good price. I would probably give them a C+.”

Review by
08/11/2015

“Joel is the guy that came out here. I think he's one of the top engineers. It went pretty well. Knight Air Conditioning & Heating installed an air conditioning unit in my basement. It's been quite problematic with humidity. Four different contractors bid on it. It turns out Knight Air Conditioning & Heating was the most expensive one, but they were the most competent one to take care of my humidity problem. It worked out pretty well, so it was money well spent. I'd give them the highest grade possible: A+.”

Review by
08/11/2015

“They do work for me all the time. They put in a new heating and air system for me in my home. They took out all the ductwork and put in new ductwork. It was wonderful. Then, when I moved to my new home two years ago, the HVAC system was horrible. I called them and said, 'Can you come and take it out and put in new?' They did that for me. They help me any time I ever need anything. I have a maintenance policy with them where they come twice a year and keep us all updated on everything. They're wonderful. I'd give them an A.”

Review by
08/11/2015

“The people from Knight Air Conditioning & Heating have been fantastic for us. They have repaired our air conditioner twice, and then they replaced one of our air conditioning units recently. We like their overall customer service and attitude when they're here and how they try to make it cost-effective. In other words, we definitely feel like they're not trying to just get money. They're definitely trying to give us a value for what they do for us. They were referred to us. We think they deserve an A.”

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