R.S. Andrews Services, Inc.
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

R.S. Andrews Services, Inc. has received 4.7 out of 5 stars based on 206 customer surveys.
5
166
4
28
3
9
2
3
1
0
7th year as a Best Pick Call
"Since 1968, R.S. Andrews has proudly served greater Atlanta and delivered smiles to countless customers. We have expert technicians to provide you with the knowledge you need to make informed decisions about your heating, air conditioning, and plumbing needs. Customer service is our number one priority."

Dari Payrow | President
Company Information
Services Offered
R.S. Andrews provides repair, maintenance, and installation of air conditioning and heating equipment. The company also offers indoor air quality products and air duct cleaning.
Warranty
The company offers parts-and-labor warranties ranging from one to ten years.
Company History
R.S. Andrews was founded in 1968.
Distinctions
The company received the Dave Lennox 5 Year Excellence Award in 2011 and is a Lennox Premier Dealer. The company employs multiple North American Technician Excellence (NATE) certified technicians and is certified by the National Air Duct Cleaners Association. R.S. Andrews is a member of the Plumbing-Heating-Cooling Contractors Association and the Plumbing & Mechanical Association of Georgia.
Employee Information
Employees are background checked and certified drug-free.
Areas Served
Canton, Waleska, Woodstock, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
3617 Clearview Parkway
Atlanta, GA 30340
Hours
Mon
7:00 am - 6:00 pm
Tue
7:00 am - 6:00 pm
Wed
7:00 am - 6:00 pm
Thu
7:00 am - 6:00 pm
Fri
7:00 am - 6:00 pm
Sat
7:00 am - 3:00 pm
Sun
Closed
Licenses
CN209549

Compiled Score:

R.S. Andrews Services, Inc. has received 4.7 out of 5 stars based on 206 customer surveys.
5
166
4
28
3
9
2
3
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/26/2018

“They met my expectations.”

Review by
11/26/2018

“They met my expectations in the inspection.”

Review by
11/21/2018

“I am likely to recommend RS Andrews Air Conditioning, Heating & Plumbing to a friend and I already have! They are very professional, on time, dependable and their followup is outstanding.”

Review by
11/21/2018

“He always does an exceptional job. so I always expect that.”

Review by
11/21/2018

“All of the expectations were met.”

Review by
11/21/2018

“I was most satisfied with the service price.”

Review by
11/21/2018

“RS Andrews Air Conditioning, Heating & Plumbing installed my HVAC unit and provided excellent service!”

Review by
11/21/2018

“I am satisfied with how prompt they were, their timeliness, they never blew me off, and they always made me feel like I mattered.”

Review by
11/21/2018

“Andrew has been absolutely superb! If I ever had a problem and didn't feel comfortable with it, he came right out and fixed it. Everybody else has been good too! The last technician that came out to do my winter service on my furnace was absolutely great too!”

Review by
11/21/2018

“It is reassuring to have a company deliver quality and trusted service. As a homeowner I like having piece of mind and someone to call on in time of need for heating, plumbing and electrical work.”

Review by
11/21/2018

“Great service! Polite, courteous, and on-time. They clearly defined everything that they were going to do as well as advise me on other items that we needed to address, so very thorough. They were respectful of my home and my family during times, but also able to assist in emergencies. So, overall excellent service!”

Review by
11/21/2018

“Their professionalism and friendliness exceeded my expectations.”

Review by
11/21/2018

“They were professional, dependable, and reliable.”

Review by
11/21/2018

No review comments provided

Review by
11/21/2018

“They were punctual and somewhat professional. However, they did not honor my request.”

Review by
11/12/2018

“Their entire staff is very professional, more than any competitors. They have a very organized scheduling team; they give you updates and reminders about when they'll show up, and when they get there they get the job done. I had an experience with a guy who did very honest work, and it was refreshing to see a company care so much.”

Review by
11/12/2018

“No, but then again this is for maintenance work. So it worked before and it worked after.”

Review by
11/05/2018

No review comments provided

Review by
11/05/2018

“They met my expectations with them staying consistent with time and their professionalism. Nothing exceeded my expectations.”

Review by
11/01/2018

“On time, told me about problems and resolved them.”

Review by
10/30/2018

“They exceeded my expectations because they were professional, courteous, respectful to me and my home.”

Review by
10/30/2018

“RS Andrews does our maintenance as well as doing HVAC install.”

Review by
10/30/2018

“They exceeded in my expectations. Joe was the technician not the installer and he came by on his day off to check if everything was working. He also came by to bring the two installers Gatorade, which I thought was very kind.”

Review by
10/30/2018

“They provide pretty good advice on improvements I can make to the system.”

Review by
10/26/2018

“Didn't exceed, they did a good job.”

Review by
10/26/2018

“Ed, the tech and, I don't know the name, but whoever answered the phone on Tuesday for scheduling and got me in within 48 hours were both exceptional.”

Review by
10/26/2018

“They were on point and helpful making sure that the furnace was set for the right temperature and changing the air filters and showing us how to save energy. I highly recommend them to anyone who needs service. As far as being on time and letting the customers know what they found and how they could correct it and solve it for them.”

Review by
10/17/2017

“Their promptness made it a positive experience. They did air conditioning work. I'd give them an A overall.”

Review by
10/17/2017

“They did air conditioning and heating and plumbing. They did a great job and they found the issue. It was a good experience. I'd give them an A+ for sure. I would definitely be likely to recommend them.”

Review by
10/17/2017

“We've been dealing with R.S. Andrews. We always requests Dave and he does a good job. They did A/C work. I'd give them an A. I would highly recommend them.”

Review by
10/17/2017

“The quality of the work that was performed made it a positive experience. They did air conditioning and heating work. I'd give the overall experience an A.”

Review by
10/17/2017

“We were very pleased. I'm actually getting ready to call them to get them to develop a maintenance contract for me. They came. I called and they literally showed up that night. It was kind of an emergency that I needed some assistance. They showed up, came in, took care of the problem. I was able to have some peace of mind for the next day because I was entertaining. They did air conditioning. I would certainly say an A because they really helped me and calmed me down. I'd be very likely to recommend them.”

Review by
10/17/2017

“R.S. Andrews does air conditioning and heating and plumbing. They're very professional. They're very pleasant. They're always well groomed, well prepared. They're definitely right on with their quote. I'm actually the house manager for a couple of properties. So, I have to get multiple quotes, and they're usually right there, if not usually less than the others. I would give the man A+ overall. I recommend them to everybody I know.”

Review by
10/17/2017

“They did several different things, but they had to come back on several locations to rectify what wasn't fixed the first time. I spent a tremendous amount of money. I spent almost $8,000 on a new HVAC system and it was installed incorrectly. They had to come back and reinstall it. Then it still didn't work correctly, and they had to come back again and fix it. I just was disappointed that it wasn't done right the first time. That's a lot of money. I'd give them a C+. They did respond as quickly as I called them. It was just the quality of work.”

Review by
10/12/2017

“The guy was professional. He showed up on time and got it done. It was heating and air. I would give the overall experience an A. They were on time.”

Review by
10/12/2017

“They just did a good job. They did air conditioning and heating. I'd give them an A overall.”

Review by
10/12/2017

“They're on time and on budget. It was an A/C problem. I'd give them an A overall.”

Review by
08/10/2017

“I liked their customer service, response time, and expertise. They replaced my water heater. Everything is working up to expectations now. I would grade the overall experience with an A. I would highly recommend them.”

Review by
08/03/2017

“He gave me some energy-saving advice and answered my questions about where the thermostat position should be. I've bought a furnace and air conditioner from them. They haven't done plumbing yet. Gave me an estimate on a new water heater, but I haven't pull the trigger on that yet. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
08/03/2017

“My A/C was broken. My A/C is old and it's broken and I don't think they ever got it working correctly. They had purchased a new one. It's so loud and I don't think they actually installed it right. They tried to come out several times afterwards, and I just don't feel confident that it's working correctly. I would grade the overall experience with a C. I would not likely recommend them.”

Review by
07/19/2017

“R.S. Andrews is very good at what they do. They put my A/C in upstairs and downstairs. They're very courteous, professional, and I'm a builder so they made sure they did everything correctly. I would give them an A overall. I had no issues. And they were very clean, I want to point that out, because this guy had covers over his shoes and he was in the attic and he still had on covers, protecting my floors. I would recommend them. If someone needed their services and needed it quickly and correctly, I would certainly recommend them.”

Review by
07/19/2017

“They did a few things for me over the years. They are pretty quick when it comes to service call, especially if you say urgent, they are pretty responsive. They usually send someone out in a day or so. Responsive service, trustworthy and knowledgeable. They've done some service calls and some plumbing work for us. I would grade the overall experience with an A-. I would likely recommend them.”

Review by
07/19/2017

“They did what they needed to do. They're clean. They did a good job. The techs that came to the house were really good. They've done service work. They've replaced my A/C and furnace. That's all they've done. A couple of years ago, they replaced a water-heater. I've used them a couple of times. I'd give them an A+ overall.”

Review by
07/19/2017

“The last time they came here and checked the air conditioning. I've seen their main office. I've driven by and seen their main office and I rely on them. They did air conditioning and they did the furnace, ad they also installed a hot water heater some time ago. I'd definitely give them an A overall.”

Review by
07/19/2017

“They're very responsive, and all their service people are really professional and sharp. I couldn't tell you what they were doing; I've got two properties and I use them for a bunch of different things. I'd give them an A+ overall. I recommend them all the time.”

Review by
07/19/2017

“They showed up when they were supposed to, and they cleaned up things, and they did what they were supposed to do. They replaced two furnaces and two air conditioners. I would rate the overall experience with an A. I am very likely to recommend them.”

Review by
07/19/2017

“Their services are prompt, and they seem to do a good job whatever I had them do. They fixed the air conditioner. I’d give the overall experience an A+.”

Review by
07/19/2017

“There wasn't anything in particular it was just a positive experience. They did an HVAC repair. I would grade the overall experience with an A. I would extremely likely to recommend them.”

Review by
07/19/2017

“The service person that came out was very professional. They just did maintenance for me. I would grade the overall experience with an A. I would very likely to recommend them.”

Review by
07/19/2017

“They're reliable and honest. They did air conditioning maintenance. I'd give them an A+ overall.”

Review by
07/19/2017

“There's not anything that stands out; it was a while ago. They replaced my A/C and my heating unit. I'd give them an A overall.”

Review by
07/19/2017

“I liked the people. They didn't do maintenance work recently, but they did in the past. I'd give them an A overall.”

Review by
07/19/2017

“I had a positive experience.”

Review by
07/19/2017

“I had no complaints.”

Review by
07/19/2017

“I've been using them for about 25/30 years. I am satisfied.”

Review by
07/19/2017

“Price was a little high, but it was okay. Nothing stands out regarding their service. They performed air conditioning work. I would grade the overall experience with a B. I would likely to recommend them.”

Review by
07/19/2017

“They're missing a part and they haven't gotten it. So, we have one air conditioner down and that always puts you in a good mood. They did air conditioning only. I'd give them about a C overall right now. We've had good luck with them in the past but right now, we're waiting on that part.”

Review by
07/17/2017

“That was a while ago. It was work on my furnace. They were prompt and they tried to alleviate the problem, but it was something that, what the guy noticed was that instead of keep putting money in there, I ought to get a new unit. I would give them an A overall. I would recommend them.”

Review by
07/17/2017

“They did what they said they were going to do. They gave us a good price on it, and we haven't had any problems since then. They installed a new A/C system, new compressor and indoor handler. I would grade the overall experience with an A. I would very likely to recommend them.”

Review by
07/17/2017

“I've been using them for a long time. Because I have been using them, that's who I call. They replaced my air conditioning system, and they have also done some plumbing work for me. I would say an A overall.”

Review by
07/17/2017

“We've used them for years and they do a good job. Lately, it's been plumbing work. I don't remember. They've done both HVAC and plumbing, but mostly the plumbing side. I'd rate them an A+ overall. I would recommend them.”

Review by
07/17/2017

“It's been a while. They came and did what they said they were going to do. It was HVAC. I'd probably give them an A overall. It's been a long time. I don't remember exactly when they were here last.”

Review by
07/17/2017

“They were timely, professional and their prices were reasonable. They worked on the tankless water heater. I would grade the overall experience with an A-. I would very likely to recommend them.”

Review by
07/17/2017

“They came to check on the air conditioner, it was just a matter of somebody had knocked the plug out of wall, so it was something very simple, and he helped me clean up the plug. I would grade the overall experience with an A. I would highly recommend them.”

Review by
07/17/2017

“R.S. Andrews has always been very responsive. We've had them out to the house multiple times and keep them at the top of our list for anything related to plumbing or HVAC. I'd give them an A rating overall. We have recommended them.”

Review by
07/17/2017

“We just had a hot water tank installed. They were prompt, on time and professional. I would grade the overall experience with an A. I would very likely to recommend them.”

Review by
07/17/2017

“They were just friendly people, and they get the job done. I had them check the air conditioner back in May. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/17/2017

“They were very organized. They installed a new heating and cooling system. I'd give them an A+ overall. They were very good, very clean and very efficient. I already have recommended them.”

Review by
07/17/2017

“They have always been available when I call. They worked on our heating and air. I would grade the overall experience with an A. I would highly recommend them.”

Review by
07/17/2017

“That would've been a couple of years ago. It was updating our service on our HVAC system. That was two years ago. I'd give them an A overall.”

Review by
07/17/2017

“They were courteous. They did some air conditioning work. I would grade the overall experience with an A. I would highly recommend them.”

Review by
07/17/2017

“They came in and did the normal maintenance. I really need to get them back to change filters. They're very good. I'd give them a B+ overall.”

Review by
07/17/2017

“They are always there on time, and they always let us know when they are coming. The other thing is that they provide a service package so that they come twice of year to service, not only air conditioning, but they service the furnace as well. So that's kind of convenient and beneficial so that we can keep on top of all of the maintenance. I would grade the overall experience with a B+. I would very likely to recommend them.”

Review by
07/17/2017

“They did some work last year. The guy, Marvin, came to fix our A/C unit and I had a few questions regarding his service. He ordered a $1,000 part and something didn't look right, what he did. I kept calling R.S. Andrews but they never returned my calls. The guy, Marvin, still today, it's been a year almost, never returned a call. I'd give them a D overall; I'm very unhappy. Quality and expertise, that's what the problem is; we don't know what he did and was it even required. The guy never called us, and I called so many times, R.S. Andrews. The technician name was Marvin, I don't know if he still works there. They never followed up. Punctuality and cleanliness was fine.”

Review by
11/30/2016

“They were here cleaning residuals from the unit itself, and they installed an air purifier and replaced some ductwork. The guy was straightforward enough about what needed to be done, and we actually got the work done in a reasonable amount of time, so it was an overall good experience. I'd give them an A.”

Review by
11/15/2016

“R.S. Andrews put in an air conditioning system for me about 5 years ago. They're just very professional. I'd give them a B.”

Review by
08/11/2016

“They were here checking on my heat because I smelled gas. I'd give them an A+.”

Review by
08/08/2016

“They did what they said, came on time, and were professional. They did an HVAC inspection. I'd give them an A.”

Review by
08/08/2016

“It was prompt service. They did HVAC replacement. The work was excellent, with no complaints whatsoever. If I were to make a recommendation, I would recommend them.  ”

Review by
08/08/2016

“They've lived up to my past positive experiences with them. They've done plumbing and heating and air work for me. I do not recollect the last time they came out. I'd give them an A.”

Review by
08/08/2016

“The work they did was positive. I had a whole lot of work done with them, and they were good; they were very good. They were on time, and they were professional. They did what they said they would do, and they did the work fine. They have a very good warranty. I'd give them an A on everything. If I still lived where I did, I would recommend them.”

Review by
08/08/2016

“They’ve always been timely and well-prepared. Most of the service has been around HVAC specifically. I have a quarterly program with them, so it was in February or March I had them come out and do an assessment of the conditions of my current unit. Overall, I would give them an A for excellent service. It's very likely that I'll recommend them.”

Review by
07/27/2016

“They came out, looked at some stuff, and told me what needed to be repaired, and I think he added some Freon. I'd give them an A. I kind of have a conflict of interest in this. I have a family member that's HVAC that I would actually have used if he was available at the time. So I guess if he didn't exist I would recommend them.”

Review by
07/27/2016

“They were here doing our water heater replacement. I'd give them an A. They did pretty good with customer service, punctuality, and cleanliness.”

Review by
07/27/2016

“They're fine. I don't have any complaints.”

Review by
07/27/2016

“A tree had fallen and hit my air conditioning unit. And they came, checked it out, and said it was fine. I'd give them a B+. They were there on time, when they said they would be. I've already recommended them to two people.”

Review by
07/14/2016

“R.S. Andrews did air conditioning work for me. In fact, I'm actually getting ready to call them again. I need some different work done from them. I would give them an A. The guy was really knowledgeable and just kept me in mind.”

Review by
07/14/2016

“They did work on our air conditioning. I'd give them an A.”

Review by
07/14/2016

“They replaced a compressor on an air conditioner. I'd say they’re an A+. I'd recommend them.”

Review by
07/14/2016

“R.S. Andrews did work for me at the beginning of the summer. I'd give them an A+.”

Review by
07/14/2016

“They did my semi-annual A/C check and put in the new filter that I signed up for. It was the first time they came out and did that. I'd definitely give them an A+. They were not so punctual, but that was because of the traffic, and you can't blame them for that. I'd highly recommend them. And a lot of my neighbors have them too. That's why they recommended them to me, and I’ve recommended them to other people.”

Review by
07/14/2016

“They replaced the water heater. I'd give them a B+. They forgot to turn the pilot light back on, which threw us through a bit of a loop. Other than that, everything was good. I'd recommend them.”

Review by
01/14/2016

“They did plumbing but they had also done HVAC work for me in the past. The plumbing was a float device for a sump pump. I had my HVAC service contract with them. I'll give them an A rating.”

Review by
01/14/2016

“They get a 10 out of 10 on everything. They did a furnace for me.”

Review by
01/14/2016

“They came in and checked on an air conditioner. It wasn't working but they repaired it. They did do a little bit of drain work. I've used them for years. I would grade them an A+ for excellent. It was just fine. They were there when they said they would be there. It's no big deal.”

Review by
01/06/2016

“They did ac and plumbing work. No they didn't do any drainage or sewer. The customer service was great, they always reminded me of my appointment, they called 30 minutes ahead. Everyone that worked in my house gave me their cell number in case I had any questions to call them and they always called after the work was done to make sure there wasn't any problems after. I got a referral that's why I chose them. I would grade the man A+”

Review by
01/04/2016

“They are just very professional, reliable on time they call you on time and their work is guaranteed. They make sure that everything is clean after they are done and they are very pleasant with the family. I've done many things, they've done my HVAC unit, plumbing work recently. Every service they offer I use them for, I chose them because of reliability and someone I can count on and they have been my vendor for many years. I would grade them an AAA.”

Review by
01/04/2016

“They were on time, efficient and very honest about what was going on. We had them doing some plumbing stuff and some ac work. I chose them based on their reputation. I would grade them an A+.”

Review by
01/04/2016

“It was so long ago probably back in February, they were on time. He didn't charge me the full amount, because when he got here it ended up being a different situation then what he was originally contracted for. I would grade them an A.”

Review by
01/04/2016

“that's all I would like to provide”

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