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AreaSet
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“My experience with Erica was the best I have had in a long time. She was not only helpful but also informative. My problem is not the workers but rather the wait time for an appointment”
“They were thorough, they came exactly when they said they would, they got everything done that they said they would get done, and they were reasonably priced!”
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“They have always done a good job for us.”
“They were efficient, on time, pleasant, and they did a good job.”
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“It has been awhile, but everything went great!”
“They were very professional, on time, and did a great job.”
“Your service people are always prompt, friendly and efficient.”
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“Although I’ve had fantastic experiences with RS Andrews in the past I must say this one was disappointing My original window was 10-2. Just prior to 2pm I received a text stating the technician is taking longer than expected on his previous call Understandable and no problem Shortly after 2 pm I got another text stating the tech was “on the way”. I also got a phone call stating the same Great Over 90 minutes later another text stating he was still at the previous stop (we’re at 3:50 pm now for my 10 am - 2 pm window) Called customer service who contacted dispatch who said they would get in touch with the tech Around 5 pm the tech called stating he could be at our home at about 7:30-8:00 After initially agreeing I again called customer service to cancel/ reschedule figuring there even if he were to arrive at 7:30 it would be at least 2 hours till he was done, probably tired, hungry and maybe prone to error My new window is scheduled for next week”
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“Everything from the initial service call, through the system evaluation,on to the installation of the new system was done by highly competent, engaging individuals. Any questions or problems since then have been addressed promptly and competently. I am very satisfied with the consistent level of service I have received from this company.”
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“The last few times we have used RS Andrews, we have had service issues requiring rework by members of the team. Both plumbing and HVAC”
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“Had water meter leakage. Team arrived on day and time they said and went straight to work to repair the leakage.”
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“I am very satisfied. The technician was very polite and did a great job.”
“I am likely to recommend RS Andrews Air Conditioning, Heating & Plumbing because of their professional quality and service. The trust is higher than what I've seen from other contractors. There is a high level of trust from their service that I've used for years. They are trustworthy, and the quality is unmatched. I don't feel like they're trying to pull one over on me. I value their transparency and attention to detail.”
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“I had very good service and very good people that came out.”
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“RS Andrews has been serving us for several years. If there are ever any problems, they always correct the problems at no charge to me.”
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“They have excellent service, and I have 100% satisfaction with them.”
“all employees were polite. I was very happy”
“I have used them multiple times and been more than satisfied with their promptness and professionalism.”
“The quality was great and I am very satisfied.”
“RS Andrews Air Conditioning, Heating & Plumbing has always been great in terms of service and promptness. It gives my wife and I a sense of relief knowing which tech will come and having them call ahead. With Covid and family life, sometimes things come up, so for them to call ahead and send a picture of the tech, I know who is showing up. This adds some relief to my wife and I. There is a sense of comfort.”
“I would! I had an experience where the first plumber who came out and did not put the plumbing in correctly, and we had another issue. Then, when I called and told the company that we still had a problem, they did correct it without any additional cost, and I was very satisfied.”
“Jim Wallace took care of my unit, but he passed away. Marvin took over, and he is just as cool, and he knows his business. He does exactly what he says he's going to do. However, they could improve on the response time to customers with emergencies.”
“They were professional and took care of problems very well. Everything was satisfactory.”
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“I purchased a Nest Thermostat and it took 3 people to get it working properly. It was set on a setting that I did not know how to adjust. I work at night and I needed it be cold when I sleep. Because it could not detect movement it reversed to the hotter temperature. The 3rd person I had come out I asked that he check the settings. He said that he would clean the outside unit and that of course did not help. The manager came out and detected that the setting was incorrect and since then I have not had any problems. I thought it was ridiculous that no one could help with the nest.”
“I am very disappointed wtih the service technician.”
“RS Andrews Air Conditioning, Heating & Plumbing provided excellent, high quality service. Everything was explained to me in great detailed. I trusted the technicians who did the work.”
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“I only received plumbing. The plumber was wonderful, he fixed my horrible problem and he referred me to the people who helped me with my other problems that was caused by the sewer build-up. Also they worked with my insurance.”
“They provided quality service for the installation and have been good at maintaining our heating, electrical et plumbing work.”
“RS Andrews' technicians are fantastic. Marvin was very thoughtful in his recommendations to me.”
“We had excellent service from them when we used them.”
“I am very pleased with service and responsiveness provided by RS Andrews Air Conditioning, Heating & Plumbing.”
“Great company. I have used them for years.”
“RS Andrews did not catch maintenance requirements on my HVAC when they came out for a check-up.”
“They did a very good job on our re-piping. However, the last service call I made I was charged $330 and all they did was cut a big hole in my ceiling to see where my leak was, and they could've gone upstairs and checked the upstairs toilet first. But they cut a hole, charged me $330, and didn't do anything except come here.”
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“I am pleased with the service I received.”
“They're a great company. I used them for plumbing, and now to have all my ducts thoroughly cleaned in my house. It was great service.”
“if you are looking for a dependable and reliable company that gives you fair pricing, this is the company to go with!”
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