R.S. Andrews Services, Inc.
6th year as a Best Pick
Best Pick 2018
certified company
Based on 359 Surveys
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Compiled Score: star star star star star
R.S. Andrews Services, Inc. has received 5 out of 5 stars (A-rating) based on 359 customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Since 1968, R.S. Andrews has proudly served greater Atlanta and delivered smiles to countless customers. We have expert technicians to provide you with the knowledge you need to make informed decisions about your heating, air conditioning, and plumbing needs. Customer service is our number one priority."

Dari Payrow | President
Company Information
Services Offered
R.S. Andrews provides repair, maintenance, and installation of air conditioning and heating equipment. The company also offers indoor air quality products and air duct cleaning.
The company offers parts-and-labor warranties ranging from one to ten years.
Company History
R.S. Andrews was founded in 1968.
The company received the Dave Lennox 5 Year Excellence Award in 2011 and is a Lennox Premier Dealer. The company employs multiple North American Technician Excellence (NATE) certified technicians and is certified by the National Air Duct Cleaners Association. R.S. Andrews is a member of the Plumbing-Heating-Cooling Contractors Association and the Plumbing & Mechanical Association of Georgia.
Employee Information
Employees are background checked and certified drug-free.
Areas Served
Canton, Waleska, Woodstock, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

“They did air conditioning and heating and plumbing. They did a great job and they found the issue. It was a good experience. I'd give them an A+ for sure. I would definitely be likely to recommend them.”

“They were just friendly people, and they get the job done. I had them check the air conditioner back in May. I would grade the overall experience with an A+. I would highly recommend them.”

“I liked their customer service, response time, and expertise. They replaced my water heater. Everything is working up to expectations now. I would grade the overall experience with an A. I would highly recommend them.”

“There wasn't anything in particular it was just a positive experience. They did an HVAC repair. I would grade the overall experience with an A. I would extremely likely to recommend them.”

“They came to check on the air conditioner, it was just a matter of somebody had knocked the plug out of wall, so it was something very simple, and he helped me clean up the plug. I would grade the overall experience with an A. I would highly recommend them.”

“They have always been available when I call. They worked on our heating and air. I would grade the overall experience with an A. I would highly recommend them.”

“They were courteous. They did some air conditioning work. I would grade the overall experience with an A. I would highly recommend them.”

“We've been dealing with R.S. Andrews. We always requests Dave and he does a good job. They did A/C work. I'd give them an A. I would highly recommend them.”

“R.S. Andrews does air conditioning and heating and plumbing. They're very professional. They're very pleasant. They're always well groomed, well prepared. They're definitely right on with their quote. I'm actually the house manager for a couple of properties. So, I have to get multiple quotes, and they're usually right there, if not usually less than the others. I would give the man A+ overall. I recommend them to everybody I know.”

“I've been using them for a long time. Because I have been using them, that's who I call. They replaced my air conditioning system, and they have also done some plumbing work for me. I would say an A overall.”

“R.S. Andrews has always been very responsive. We've had them out to the house multiple times and keep them at the top of our list for anything related to plumbing or HVAC. I'd give them an A rating overall. We have recommended them.”

“They showed up when they were supposed to, and they cleaned up things, and they did what they were supposed to do. They replaced two furnaces and two air conditioners. I would rate the overall experience with an A. I am very likely to recommend them.”

“We've used them for years and they do a good job. Lately, it's been plumbing work. I don't remember. They've done both HVAC and plumbing, but mostly the plumbing side. I'd rate them an A+ overall. I would recommend them.”

“He gave me some energy-saving advice and answered my questions about where the thermostat position should be. I've bought a furnace and air conditioner from them. They haven't done plumbing yet. Gave me an estimate on a new water heater, but I haven't pull the trigger on that yet. I would grade the overall experience with an A+. I would highly recommend them.”

“I had a positive experience.”

“I had no complaints.”

“I liked the people. They didn't do maintenance work recently, but they did in the past. I'd give them an A overall.”

“It's been a while. They came and did what they said they were going to do. It was HVAC. I'd probably give them an A overall. It's been a long time. I don't remember exactly when they were here last.”

“I've been using them for about 25/30 years. I am satisfied.”

“R.S. Andrews is very good at what they do. They put my A/C in upstairs and downstairs. They're very courteous, professional, and I'm a builder so they made sure they did everything correctly. I would give them an A overall. I had no issues. And they were very clean, I want to point that out, because this guy had covers over his shoes and he was in the attic and he still had on covers, protecting my floors. I would recommend them. If someone needed their services and needed it quickly and correctly, I would certainly recommend them.”

“That would've been a couple of years ago. It was updating our service on our HVAC system. That was two years ago. I'd give them an A overall.”

“The guy was professional. He showed up on time and got it done. It was heating and air. I would give the overall experience an A. They were on time.”

“The last time they came here and checked the air conditioning. I've seen their main office. I've driven by and seen their main office and I rely on them. They did air conditioning and they did the furnace, ad they also installed a hot water heater some time ago. I'd definitely give them an A overall.”

“The quality of the work that was performed made it a positive experience. They did air conditioning and heating work. I'd give the overall experience an A.”

“The service person that came out was very professional. They just did maintenance for me. I would grade the overall experience with an A. I would very likely to recommend them.”

“Their promptness made it a positive experience. They did air conditioning work. I'd give them an A overall.”

“Their services are prompt, and they seem to do a good job whatever I had them do. They fixed the air conditioner. I'd give the overall experience an A+.”

“There's not anything that stands out; it was a while ago. They replaced my A/C and my heating unit. I'd give them an A overall.”

“They did a few things for me over the years. They are pretty quick when it comes to service call, especially if you say urgent, they are pretty responsive. They usually send someone out in a day or so. Responsive service, trustworthy and knowledgeable. They've done some service calls and some plumbing work for us. I would grade the overall experience with an A-. I would likely recommend them.”

“They did what they needed to do. They're clean. They did a good job. The techs that came to the house were really good. They've done service work. They've replaced my A/C and furnace. That's all they've done. A couple of years ago, they replaced a water-heater. I've used them a couple of times. I'd give them an A+ overall.”

“They just did a good job. They did air conditioning and heating. I'd give them an A overall.”

“They were very organized. They installed a new heating and cooling system. I'd give them an A+ overall. They were very good, very clean and very efficient. I already have recommended them.”

“They're on time and on budget. It was an A/C problem. I'd give them an A overall.”

“They're reliable and honest. They did air conditioning maintenance. I'd give them an A+ overall.”

“They're very responsive, and all their service people are really professional and sharp. I couldn't tell you what they were doing; I've got two properties and I use them for a bunch of different things. I'd give them an A+ overall. I recommend them all the time.”

“We just had a hot water tank installed. They were prompt, on time and professional. I would grade the overall experience with an A. I would very likely to recommend them.”

“We were very pleased. I'm actually getting ready to call them to get them to develop a maintenance contract for me. They came. I called and they literally showed up that night. It was kind of an emergency that I needed some assistance. They showed up, came in, took care of the problem. I was able to have some peace of mind for the next day because I was entertaining. They did air conditioning. I would certainly say an A because they really helped me and calmed me down. I'd be very likely to recommend them.”

“R.S. Andrews did an excellent job. I bring them out at the beginning of the season to check the A/C, and they always do a thorough job. I would definitely give them an A.”

“I have used them multiple times. Recently, they installed a new HVAC unit. I liked the quality of the work, attention to detail, follow-up, and their explanation of how we utilize the unit. I chose them because of their reputation and the honesty of the sales associate. They were honest in assessing my needs and listening to what I was asking for. I'd definitely give them an A+.”

“They came out and worked on my heat. They knew what they were doing, and they were very friendly. I just liked the service.”

“It was prompt service, and the work was excellent—no complaints. I would recommend R.S. Andrews.”

“They did my semi-annual A/C check and put in the new filter that I signed up for. It was the first time they came out and did that. I'd definitely give them an A+. They were not so punctual, but that was because of the traffic, and you can't blame them for that. I'd highly recommend them. And a lot of my neighbors have them too. That's why they recommended them to me, and I've recommended them to other people.”

“They replaced a compressor on an air conditioner. I'd say they're an A+. I'd recommend them.”

“R.S. Andrews did work for me at the beginning of the summer. I'd give them an A+.”

“They were here checking on my heat because I smelled gas. I'd give them an A+.”

“The work is still holding up.”

“They fixed my air conditioner. It was in the middle of the hottest part of the summer, and they were the first ones who could come out to my house. The guy who came was very nice. I don't remember the specifics, but it was something about a compressor that needed to be replaced, and then it needed some Freon. If a friend or neighbor asked about the company, I would tell them I had a positive experience, and I could not say anything bad about them. I'd give them an A. They were good.”

“They've lived up to my past positive experiences with them. They've done plumbing and heating and air work for me. I do not recollect the last time they came out. I'd give them an A.”

“They did fine work.”

“R.S. Andrews did air conditioning work for me. In fact, I'm actually getting ready to call them again. I need some different work done from them. I would give them an A. The guy was really knowledgeable and just kept me in mind.”

“They did work on our air conditioning. I'd give them an A.”

“They're fine. I don't have any complaints.”

“They did what they said, came on time, and were professional. They did an HVAC inspection. I'd give them an A.”

“The work they did was positive. I had a whole lot of work done with them, and they were good; they were very good. They were on time, and they were professional. They did what they said they would do, and they did the work fine. They have a very good warranty. I'd give them an A on everything. If I still lived where I did, I would recommend them.”

“They were here cleaning residuals from the unit itself, and they installed an air purifier and replaced some ductwork. The guy was straightforward enough about what needed to be done, and we actually got the work done in a reasonable amount of time, so it was an overall good experience. I'd give them an A.”

“We've used them for years. We trust them, and they always do good work. They do air conditioning and heating work. Their customer service is excellent. I think they were recommended by a friend.”

“I've always had a good experience with them—with their work and with their tech who worked with me. It's just a very excellent, professional company to work with. They've taken care of my house, and they've installed a new air conditioning system in a new house, which needed a lot of help. They've just been by me working for a long time, and they've also worked on my parents' house. They have handled my regular maintenance as well. Their customer service has been very good—when I call them, they're very responsive. I've never had any problems.”

“Right now, I'm using R.S. Andrews; they cleaned the furnace before the fall season. That's the only time that I had them come out, and so far, so good. I called them, talked with them, and looked at the reviews. I'd give them an A+ so far.”

“They do a good job. They look after the heating system—that's what they do. I'll give them an A+.”

“The work was done in a timely manner, and it was good work. They did air conditioning and furnace work—a routine checkup. I would say they're an A+.”

“They've done lots of work for us—they're our HVAC guys. They've put in HVAC components, and they've serviced our HVAC systems. We've been happy with them. They've been good; an A+ is fine.”

“The air conditioning people are R.S. Andrews, and they have been out a couple times to check things. I don't have them come out every year. There have been a couple of times when they've been here to check it, and they've done a nice job. I'm happy, and I'd give them an A. They just check the system and make sure everything's working properly.”

“The technician was knowledgeable, and they did everything quickly. They replaced my air conditioner. Their customer service was fine. They were recommended by the previous owner. An A is fine.”

“The gentleman that came was very helpful and explained everything that needed to be done. They did the job, and they did a good job cleaning up afterwards. The air conditioning wasn't working, so they took a look at it. Their customer service was very good. They've worked for me before; I think they came recommended in Best Pick Reports.”

“They came on time and serviced my HVAC, and they didn't try to rip me off by telling me I needed things I didn't need, which I appreciated. They changed the filters and checked on the unit. I was referred by a friend. I would give them an A.”

“They were on time, had the part in stock for us, and got everything fixed as soon as possible. I think there was something wrong with my HVAC unit. I don't know exactly what—I think the motor burned out. It was under warranty, so they replaced it for me. Their customer service was great. I'd rate them A.”

“I've used them for several years. Their folks are knowledgeable and polite, and they always arrive on time. Most of the time, they do winter and summer checks on the air conditioning and heating. Their customer service seems to be really good. I'd give them an A.”

“They did it on time, and we had no issues with it. They took care of our heating and air. When I talked to them, they got back with me pretty promptly, and I had no issues with them. They had a good reputation and were relatively close. I would give them an A.”

“The two guys that were here were very professional and nice. They got their job done and were in and out. They cleaned my air ducts—it took maybe an hour or so. They've also come out for routine maintenance. I talked to them to schedule an appointment, and they were probably the first people available when it needed to be done.”

“I use R.S. Andrews. The people that owned the house before us had used them, so I started out with them, and I've been with them for 16 years now. They're good. The people come out here, and I don't feel like I'm being taken advantage of—this is something I obviously don't know about, the heating and air conditioning business, so you have to go on the word of the people you have servicing you. I feel very comfortable. I have had a lot of problems over the years, and recently, I had a new in-law come over to the house who happened to be in that field of business. They looked at what was done, and this person was very complimentary of the work R.S. Andrews did, in terms of what type of unit they provided and the space that it was servicing and all that type of stuff. That very comforting. I'd give them an A.”

“They did what they said they were going to do when they said they were going to do it, and it cost what they said it was going to cost. They replaced the complete air conditioning system, and we had them do regular maintenance for a little while. Their customer service was fine. We interviewed a few companies before we had the major system repair done, and then we had them do some regular maintenance for a while before we had the system replaced. They seemed OK while we had them do the regular service, so we had them do the major repair, and everything seems to work OK.”

“They do twice-a-year inspections of my air conditioning, and the guy is wonderful. He does everything in a timely manner, and he puts new filters in. He's very good. Their customer service is also very good. I've been with them for years. I heard they had a good reputation in my area, and I like to use businesses in my area. I would give them an A+.”

“I really like working with R.S. Andrews. I've always felt like they listen to what I say. Our building was being re-roofed, so we were given the option to replace the old air conditioning unit. They installed the new one, and they were very good with follow-up. Their customer service was really good. They're an A+ company.”

“Our air conditioning unit froze up last summer, and R.S. Andrews fixed it. The customer service was wonderful. I'd always heard they were a good company, and I'd rate them as an A+.”

“They did work for my parents. They're perfectly happy with the guys from R.S. Andrews. I think the same guy comes every time, and they just feel comfortable with him. The company services their furnace. I think they may have chosen them because I've used them in the past. I'd give them an A+.”

“They came out for the furnace. I liked their timing, their attitude, and their cleanliness. He did everything he said he was going to do. I chose them because he explained everything to me, and he tried to get me the best fix for my home. I'd give them an A+ grade.”

“R.S. Andrews replaced a faulty A/C unit. In addition to the ten-year parts warranty, they gave me a ten-year labor guarantee on the new unit. I would rate them as an A+.”

“We like them a lot. They put in a new furnace and a new air conditioner unit probably within the last four or five years, and they did a really good job. That's really the main company we use. I like the fact that they show up when they say they're going to, and the service people are always really professional and helpful. They'll answer questions, and if they see something that might be a problem down the road, they let us know. That way we can kind of plan how to budget for it. They get an A or an A+.”

“I use R.S. Andrews for all our heating, air conditioning, and plumbing things. They're great. We've been using them for years, and they're consistent. They've done both maintenance and installation. I got a new air conditioning system from them a few years ago, and they come twice a year for maintenance stuff. They've done some plumbing things, too. I would give them an A or an A+.”

“The technician took the time to explain what he was doing. He was prompt and professional, and he arrived on time. He checked and made minor adjustments to a couple of my furnaces. I chose them because the technician was familiar with my units—he had been out there a couple of times already, and he'd done a good job before. I'd give them an A+ rating.”

“I liked everything—they're good. They were prompt and polite, and they put their shoe covers on. They double-checked with me to make sure they were doing all the right things. They did a lot. We just moved into a new home, and we had a furnace put in the basement. As a matter of fact, they're here right now fixing a damper to make sure the heat goes to a basement bedroom. The house was not up to code, so there was plumbing that needed to be adjusted. They kind of got the house up to the way it needed to be to be comfortable. I had the whole house's duct cleaning done because there were dogs here before—the insides of all the little vents got cleaned. They definitely did their job. I've always used R.S. Andrews. We've been using them forever—maybe eight to ten years. I think they're an A+ company.”

“I've used them in the past and had a very good experience. Because of that, I always call them when I have any problem they know how to cover. They replaced the furnace, and at our other house, they replaced the water heater and air conditioning unit. They're on time. I think I might have originally chosen them because I looked in Best Pick Reports. I'd rate them as an A+.”

“The technician who came out was very nice, very personable, and very knowledgeable. When our air conditioner was serviced, they found two mechanical problems, and he repaired those. I chose them because they did our installation. I'd give them an A+.”

“They resolved a leak in one of my A/C units. They responded quickly and solved the problem. I chose them because of their response time. They earned an A+.”

“R.S. Andrews did the work on time, and they did a good job—an A+. They serviced the air conditioning units.”

“They didn't do work for me, but they did it for my mother—they replaced a heating and air system for her. I believe they are a 24-hour business, so we contacted them as a matter of urgency. It was the evening of Thanksgiving, I believe, and they answered us quickly. They deserve an A+.”

“They were courteous, they did the work that they were expected to do, and they cleaned up afterward. They did a couple of things. They replaced the furnace about a year ago, and then they came out to check the air conditioner and replace the filters for a service call. That was the most recent visit. I'd give them an A+.”

“I liked the steps they took to make sure they kept my home clean. They explained the process and they explained how much it was going to cost before they got started. The quote was upfront. The furnace wasn't working, and they got the furnace up and going. We chose them because one of our neighbors had used them, and they were really happy. I'd give them an A+ grade.”

“I liked their follow-up, and their technician was knowledgeable, I think. They called to remind me about scheduled appointments. I was not chasing them down—they actually followed up and said what they were going to do. They go above and beyond a lot of other companies. We had a furnace that went out, so they came out to check it and made several recommendations for repairs. I was dumbfounded because they actually performed a test that determined that we had some carbon monoxide emitting from one of our units. Due to the fact that we have young children, they disabled it and recommended that we get a new unit. They were referred to us by my parents—they have used them for years. They deserve an A+.”

“They always have good service, and they're good people. They do what they said they are going to do, and if there is ever an issue, they always jump right on it. They replaced my heating and air conditioning. I chose them because I knew people there. I'd give them an A+.”

“They've been taking care of my furnace and air conditioning system since we bought it—for years now. In fact, I have a serviceman coming out to do a winter checkup on the furnace. We decided to install it when we were expanding a sink in our garage and saw we needed a bigger air conditioning system. They're an A+ company. They've been really good, and they take care of everything.”

“I would definitely use R.S. Andrews again. I think they did a tune-up on the air conditioner. I chose them over another company because I'd used them before. I'd give them an A+.”

“They did fine on the maintenance. We didn't feel like they abused us. We actually had to get two new air conditioning systems as a result of a lightning strike. They initially made a mistake with one of the air conditioners, but they fixed the problem and brought in a better-sized one. They all met their obligations, so I'll give them an A.”

“I liked the work they did and the follow-through. They changed out a coil in our air conditioning unit. We have a service agreement with them. I'd give them an A rating.”

“I have property, and they did some heating and air work at one of my properties. I've been told that it's working. They had to replace both heating and air units. The contractor who worked at the house recommended them. I'd give them an A because I haven't gotten any complaints.”

“They did a good job for us. They show up on time, and they do what they're supposed to do. They checked out the furnace and got it ready for winter. They changed an air filter, too, I think. I'd give them an A grade.”

“I liked the personality and speed of the technician. It just went the way it was supposed to. He did preventive maintenance on my heating and air conditioning systems because I bought an extended warranty when I had them install them. I'd give them an A.”

“The gentleman was very knowledgeable and very nice. They did winter maintenance for us. We chose them because we've been doing business with them for a long time. I'd give them an A+ for excellent service.”

“They were on time, they were clean, and they did the work. They put a unit in for me. I chose them over other companies because they did my service. I'd give them an A+.”

“I wasn't the person who spoke with them directly. I'm the landlord—a tenant of mine dealt with them. They worked on the thermostat. They were recommended by another person. I'd give them an A because they did all right.”