“They did several different things, but they had to come back on several locations to rectify what wasn't fixed the first time. I spent a tremendous amount of money. I spent almost $8,000 on a new HVAC system and it was installed incorrectly. They had to come back and reinstall it. Then it still didn't work correctly, and they had to come back again and fix it. I just was disappointed that it wasn't done right the first time. That's a lot of money. I'd give them a C+. They did respond as quickly as I called them. It was just the quality of work.”

“We were very pleased. I'm actually getting ready to call them to get them to develop a maintenance contract for me. They came. I called and they literally showed up that night. It was kind of an emergency that I needed some assistance. They showed up, came in, took care of the problem. I was able to have some peace of mind for the next day because I was entertaining. They did air conditioning. I would certainly say an A because they really helped me and calmed me down. I'd be very likely to recommend them.”

“R.S. Andrews does air conditioning and heating and plumbing. They're very professional. They're very pleasant. They're always well groomed, well prepared. They're definitely right on with their quote. I'm actually the house manager for a couple of properties. So, I have to get multiple quotes, and they're usually right there, if not usually less than the others. I would give the man A+ overall. I recommend them to everybody I know.”

“They did air conditioning and heating and plumbing. They did a great job and they found the issue. It was a good experience. I'd give them an A+ for sure. I would definitely be likely to recommend them.”

“We've been dealing with R.S. Andrews. We always requests Dave and he does a good job. They did A/C work. I'd give them an A. I would highly recommend them.”

“The quality of the work that was performed made it a positive experience. They did air conditioning and heating work. I'd give the overall experience an A.”

“Their promptness made it a positive experience. They did air conditioning work. I'd give them an A overall.”

“They just did a good job. They did air conditioning and heating. I'd give them an A overall.”

“They're on time and on budget. It was an A/C problem. I'd give them an A overall.”

“The guy was professional. He showed up on time and got it done. It was heating and air. I would give the overall experience an A. They were on time.”

“I liked their customer service, response time, and expertise. They replaced my water heater. Everything is working up to expectations now. I would grade the overall experience with an A. I would highly recommend them.”

“My A/C was broken. My A/C is old and it's broken and I don't think they ever got it working correctly. They had purchased a new one. It's so loud and I don't think they actually installed it right. They tried to come out several times afterwards, and I just don't feel confident that it's working correctly. I would grade the overall experience with a C. I would not likely recommend them.”

“He gave me some energy-saving advice and answered my questions about where the thermostat position should be. I've bought a furnace and air conditioner from them. They haven't done plumbing yet. Gave me an estimate on a new water heater, but I haven't pull the trigger on that yet. I would grade the overall experience with an A+. I would highly recommend them.”

“They did a few things for me over the years. They are pretty quick when it comes to service call, especially if you say urgent, they are pretty responsive. They usually send someone out in a day or so. Responsive service, trustworthy and knowledgeable. They've done some service calls and some plumbing work for us. I would grade the overall experience with an A-. I would likely recommend them.”

“They did what they needed to do. They're clean. They did a good job. The techs that came to the house were really good. They've done service work. They've replaced my A/C and furnace. That's all they've done. A couple of years ago, they replaced a water-heater. I've used them a couple of times. I'd give them an A+ overall.”

“The last time they came here and checked the air conditioning. I've seen their main office. I've driven by and seen their main office and I rely on them. They did air conditioning and they did the furnace, ad they also installed a hot water heater some time ago. I'd definitely give them an A overall.”

“They're missing a part and they haven't gotten it. So, we have one air conditioner down and that always puts you in a good mood. They did air conditioning only. I'd give them about a C overall right now. We've had good luck with them in the past but right now, we're waiting on that part.”

“They're very responsive, and all their service people are really professional and sharp. I couldn't tell you what they were doing; I've got two properties and I use them for a bunch of different things. I'd give them an A+ overall. I recommend them all the time.”

“They showed up when they were supposed to, and they cleaned up things, and they did what they were supposed to do. They replaced two furnaces and two air conditioners. I would rate the overall experience with an A. I am very likely to recommend them.”

“R.S. Andrews is very good at what they do. They put my A/C in upstairs and downstairs. They're very courteous, professional, and I'm a builder so they made sure they did everything correctly. I would give them an A overall. I had no issues. And they were very clean, I want to point that out, because this guy had covers over his shoes and he was in the attic and he still had on covers, protecting my floors. I would recommend them. If someone needed their services and needed it quickly and correctly, I would certainly recommend them.”

“Price was a little high, but it was okay. Nothing stands out regarding their service. They performed air conditioning work. I would grade the overall experience with a B. I would likely to recommend them.”

“Their services are prompt, and they seem to do a good job whatever I had them do. They fixed the air conditioner. I’d give the overall experience an A+.”

“There wasn't anything in particular it was just a positive experience. They did an HVAC repair. I would grade the overall experience with an A. I would extremely likely to recommend them.”

“The service person that came out was very professional. They just did maintenance for me. I would grade the overall experience with an A. I would very likely to recommend them.”

“They're reliable and honest. They did air conditioning maintenance. I'd give them an A+ overall.”

“There's not anything that stands out; it was a while ago. They replaced my A/C and my heating unit. I'd give them an A overall.”

“I liked the people. They didn't do maintenance work recently, but they did in the past. I'd give them an A overall.”

“I've been using them for about 25/30 years. I am satisfied.”

“I had a positive experience.”

“I had no complaints.”

“We just had a hot water tank installed. They were prompt, on time and professional. I would grade the overall experience with an A. I would very likely to recommend them.”

“They were just friendly people, and they get the job done. I had them check the air conditioner back in May. I would grade the overall experience with an A+. I would highly recommend them.”

“They were very organized. They installed a new heating and cooling system. I'd give them an A+ overall. They were very good, very clean and very efficient. I already have recommended them.”

“They have always been available when I call. They worked on our heating and air. I would grade the overall experience with an A. I would highly recommend them.”

“That would've been a couple of years ago. It was updating our service on our HVAC system. That was two years ago. I'd give them an A overall.”

“They came in and did the normal maintenance. I really need to get them back to change filters. They're very good. I'd give them a B+ overall.”

“They were courteous. They did some air conditioning work. I would grade the overall experience with an A. I would highly recommend them.”

“I've been using them for a long time. Because I have been using them, that's who I call. They replaced my air conditioning system, and they have also done some plumbing work for me. I would say an A overall.”

“We've used them for years and they do a good job. Lately, it's been plumbing work. I don't remember. They've done both HVAC and plumbing, but mostly the plumbing side. I'd rate them an A+ overall. I would recommend them.”

“It's been a while. They came and did what they said they were going to do. It was HVAC. I'd probably give them an A overall. It's been a long time. I don't remember exactly when they were here last.”

“They were timely, professional and their prices were reasonable. They worked on the tankless water heater. I would grade the overall experience with an A-. I would very likely to recommend them.”

“They came to check on the air conditioner, it was just a matter of somebody had knocked the plug out of wall, so it was something very simple, and he helped me clean up the plug. I would grade the overall experience with an A. I would highly recommend them.”

“R.S. Andrews has always been very responsive. We've had them out to the house multiple times and keep them at the top of our list for anything related to plumbing or HVAC. I'd give them an A rating overall. We have recommended them.”

“They are always there on time, and they always let us know when they are coming. The other thing is that they provide a service package so that they come twice of year to service, not only air conditioning, but they service the furnace as well. So that's kind of convenient and beneficial so that we can keep on top of all of the maintenance. I would grade the overall experience with a B+. I would very likely to recommend them.”

“They did some work last year. The guy, Marvin, came to fix our A/C unit and I had a few questions regarding his service. He ordered a $1,000 part and something didn't look right, what he did. I kept calling R.S. Andrews but they never returned my calls. The guy, Marvin, still today, it's been a year almost, never returned a call. I'd give them a D overall; I'm very unhappy. Quality and expertise, that's what the problem is; we don't know what he did and was it even required. The guy never called us, and I called so many times, R.S. Andrews. The technician name was Marvin, I don't know if he still works there. They never followed up. Punctuality and cleanliness was fine.”

“They did what they said they were going to do. They gave us a good price on it, and we haven't had any problems since then. They installed a new A/C system, new compressor and indoor handler. I would grade the overall experience with an A. I would very likely to recommend them.”

“That was a while ago. It was work on my furnace. They were prompt and they tried to alleviate the problem, but it was something that, what the guy noticed was that instead of keep putting money in there, I ought to get a new unit. I would give them an A overall. I would recommend them.”

“They were here cleaning residuals from the unit itself, and they installed an air purifier and replaced some ductwork. The guy was straightforward enough about what needed to be done, and we actually got the work done in a reasonable amount of time, so it was an overall good experience. I'd give them an A.”

“R.S. Andrews put in an air conditioning system for me about 5 years ago. They're just very professional. I'd give them a B.”

“They were here checking on my heat because I smelled gas. I'd give them an A+.”

“They did what they said, came on time, and were professional. They did an HVAC inspection. I'd give them an A.”

“It was prompt service. They did HVAC replacement. The work was excellent, with no complaints whatsoever. If I were to make a recommendation, I would recommend them.  ”

“They've lived up to my past positive experiences with them. They've done plumbing and heating and air work for me. I do not recollect the last time they came out. I'd give them an A.”

“The work they did was positive. I had a whole lot of work done with them, and they were good; they were very good. They were on time, and they were professional. They did what they said they would do, and they did the work fine. They have a very good warranty. I'd give them an A on everything. If I still lived where I did, I would recommend them.”

“They’ve always been timely and well-prepared. Most of the service has been around HVAC specifically. I have a quarterly program with them, so it was in February or March I had them come out and do an assessment of the conditions of my current unit. Overall, I would give them an A for excellent service. It's very likely that I'll recommend them.”

“They came out, looked at some stuff, and told me what needed to be repaired, and I think he added some Freon. I'd give them an A. I kind of have a conflict of interest in this. I have a family member that's HVAC that I would actually have used if he was available at the time. So I guess if he didn't exist I would recommend them.”

“They were here doing our water heater replacement. I'd give them an A. They did pretty good with customer service, punctuality, and cleanliness.”

“A tree had fallen and hit my air conditioning unit. And they came, checked it out, and said it was fine. I'd give them a B+. They were there on time, when they said they would be. I've already recommended them to two people.”

“They're fine. I don't have any complaints.”

“They did work on our air conditioning. I'd give them an A.”

“They replaced a compressor on an air conditioner. I'd say they’re an A+. I'd recommend them.”

“R.S. Andrews did work for me at the beginning of the summer. I'd give them an A+.”

“R.S. Andrews did air conditioning work for me. In fact, I'm actually getting ready to call them again. I need some different work done from them. I would give them an A. The guy was really knowledgeable and just kept me in mind.”

“They replaced the water heater. I'd give them a B+. They forgot to turn the pilot light back on, which threw us through a bit of a loop. Other than that, everything was good. I'd recommend them.”

“They did my semi-annual A/C check and put in the new filter that I signed up for. It was the first time they came out and did that. I'd definitely give them an A+. They were not so punctual, but that was because of the traffic, and you can't blame them for that. I'd highly recommend them. And a lot of my neighbors have them too. That's why they recommended them to me, and I’ve recommended them to other people.”

“They came in and checked on an air conditioner. It wasn't working but they repaired it. They did do a little bit of drain work. I've used them for years. I would grade them an A+ for excellent. It was just fine. They were there when they said they would be there. It's no big deal.”

“They did plumbing but they had also done HVAC work for me in the past. The plumbing was a float device for a sump pump. I had my HVAC service contract with them. I'll give them an A rating.”

“They get a 10 out of 10 on everything. They did a furnace for me.”

“They did ac and plumbing work. No they didn't do any drainage or sewer. The customer service was great, they always reminded me of my appointment, they called 30 minutes ahead. Everyone that worked in my house gave me their cell number in case I had any questions to call them and they always called after the work was done to make sure there wasn't any problems after. I got a referral that's why I chose them. I would grade the man A+”

“They are just very professional, reliable on time they call you on time and their work is guaranteed. They make sure that everything is clean after they are done and they are very pleasant with the family. I've done many things, they've done my HVAC unit, plumbing work recently. Every service they offer I use them for, I chose them because of reliability and someone I can count on and they have been my vendor for many years. I would grade them an AAA.”

“that's all I would like to provide”

“They were on time, efficient and very honest about what was going on. We had them doing some plumbing stuff and some ac work. I chose them based on their reputation. I would grade them an A+.”

“It was so long ago probably back in February, they were on time. He didn't charge me the full amount, because when he got here it ended up being a different situation then what he was originally contracted for. I would grade them an A.”

“Right now, I’m using R.S. Andrews; they cleaned the furnace before the fall season. That’s the only time that I had them come out, and so far, so good. I called them, talked with them, and looked at the reviews. I'd give them an A+ so far.”

“They came on time and serviced my HVAC, and they didn't try to rip me off by telling me I needed things I didn't need, which I appreciated. They changed the filters and checked on the unit. I was referred by a friend. I would give them an A.”

“We've used them for years. We trust them, and they always do good work. They do air conditioning and heating work. Their customer service is excellent. I think they were recommended by a friend.”

“I’ve had R.S. Andrews do some plumbing stuff and one HVAC job. They are all nice and easy to talk to, and the work they do is always perfect. I’d give them an A grade, for sure.”

“They've done a couple of things recently. They replaced one of my air conditioning systems, and they also put in a new water line. An A is what their grade needs to be.”

“They're professional and reliable. They do our normal service every year. Their customer service is very good. I heard about them from neighbors.”

“They had all the parts that they needed on the truck and they were very efficient and we thought the price was pretty good. We had an air conditioner that wasn't working but they had to fix it, I don't remember what the part was that they had to replace and then they changed out the filter. They always show up on time when they say they will. Probably a B, one time we had them replace a hot water heater and we thought the price on that was too high.”

“It was not positive. We had our HVAC system serviced and the technician left, and left water in the line that backed up a little bit on the floor. One of the units that she left, didn't work when she left. We had to call another technician to come back out and fix it. They were doing annual maintenance. I chose them initially because of their good reputation. After I called them, they fixed it. For this particular visit, I'd give them a C.”

“The only thing I'm kind of worried about is I've got a thing with them where they're supposed to like change my filters and stuff like that and it's been over a year and they haven't done that yet but I haven't been in touch with them. That's the only concern that I have with them right now. We had a new system put in last August and we've already had to have two motors replaced on one of the units and the breaker inside the condenser had to be changed and the thermostat wasn't set right and that took two or three trips from them to get that straightened out so it's been quite a few things in the past year. Everything that they've done, they haven't argued about anything. What we needed to get done was done without any question whatsoever so that is very positive. They honored the warranty completely, no questions asked. They did the whole thing, we didn't have to pay anything. The service guys are fantastic, they're very professional, they do a great job. Those kind of things I would put on the positive side. I'm not sure I'm really talking that much about RS Andrews as I am about the unit itself which is a Lenox. There's a service in Atlanta that's highly rated and what they do is recommend different companies for you so I had RS Andrews come out because our system was in bad shape and I had another company come out who was also very highly rated but RS Andrews spent more time with us, gave us more options than the other company did and actually gave us better prices than the other company did so they kind of won on all three steps. That's why we looked at them in the first place and why we chose them after they came back out. I don't think I could give them an A but I think I could give them a B with no problem.”

“They had to go out to the yard to put Freon in, so we only spoke briefly in the house, but they were pleasant and worked pretty quickly. I would probably give them n A-, and the reason I wouldn't go any higher is I bought a service warranty last year—they were supposed to have notified me and come out this spring to do a checkup on the air conditioning and all that. It was expensive, but they never called and they never came so I was a little bit astonished at that. They did give me some credit at the last thing they did, so I won't buy it again. They said it'd be a rotating thing when they would come and check everything. The work that they've done has been OK, but I think it's some sort of office thing.”

“They knew what they were doing, and they were very friendly. The charges were very reasonable, and I just liked the service. I had something on my washer/dryer some time, and I think they came out and did my central heat. They were here when I called them—they come right out.”

“They did it on time, and we had no issues with it. They took care of our heating and air. When I talked to them, they got back with me pretty promptly, and I had no issues with them. They had a good reputation and were relatively close. I would give them an A.”

“I've used them for several years. Their folks are knowledgeable and polite, and they always arrive on time. Most of the time, they do winter and summer checks on the air conditioning and heating. Their customer service seems to be really good. I'd give them an A.”

“They were on time, had the part in stock for us, and got everything fixed as soon as possible. I think there was something wrong with my HVAC unit. I don't know exactly what—I think the motor burned out. It was under warranty, so they replaced it for me. Their customer service was great. I’d rate them A.”

“It wasn't bad. They're a large company, but the customer service was good. I think the pricing was maybe a little high, but overall I think the service went well. I think it was some heating and air service. Their customer service was good. I chose them because they have good reviews.”

“They were pretty quick and thorough in their repair. They did a repair for my heating and air. Customer service was very good. I had no air and I was just trying to find the first person who could get there, they were quick. B, I did have to call them back to make a few adjustments.”

“They were always here when we wanted them and so far we've not had any problems with the service. They maintain our heating and air conditioning service. I think they were one of the first ones that were here when we purchased the house. I guess I'd give them a B, I don't give anybody an A unless their super.”

“I really like working with R.S. Andrews. I’ve always felt like they listen to what I say. Our building was being re-roofed, so we were given the option to replace the old air conditioning unit. They installed the new one, and they were very good with follow-up. Their customer service was really good. They’re an A+ company.”

“The gentleman that came was very helpful and explained everything that needed to be done. They did the job, and they did a good job cleaning up afterwards. The air conditioning wasn't working, so they took a look at it. Their customer service was very good. They've worked for me before; I think they came recommended in Best Pick Reports.”

“They do twice-a-year inspections of my air conditioning, and the guy is wonderful. He does everything in a timely manner, and he puts new filters in. He’s very good. Their customer service is also very good. I’ve been with them for years. I heard they had a good reputation in my area, and I like to use businesses in my area. I would give them an A+.”

“They actually came back when I told them that something wasn't working well so they did come back. They did charge for the visit but they were very prompt in returning to me. I think the customer service was fine. They had done jobs for the previous owner. B, I would recommend them.”

“We had air conditioning repair and he did a good job. He fixed the coils inside the air conditioning unit, it was just an isolated job. Their customer service was good, friendly. I did have a service contract with them and called them again for no real reason. Give them a B. I would recommend them.”

“It was just the ease of getting the appointment. They replaced a Freon link, yep Freon. I don't know if they handle the regular maintenance. Their customer service was OK. I don't know why I chose them, I didn't pick them. I'll give them a B+, I would recommend them.”

“I've always had a good experience with them—with their work and with their tech who worked with me. It’s just a very excellent, professional company to work with. They've taken care of my house, and they've installed a new air conditioning system in a new house, which needed a lot of help. They've just been by me working for a long time, and they’ve also worked on my parents’ house. They have handled my regular maintenance as well. Their customer service has been very good—when I call them, they're very responsive. I've never had any problems.”

“It was mostly positive. It was a pretty good price and their guys are nice and easy to work with. They installed a heating and A/C unit. The actual install was a couple of days and there were a few things left over that needed to be done and that took quite a while longer to get them back to do that. It was a new install and they're going to do the maintenance going forward at least for two years because it was included. For getting the install done the customer service was good, I haven't done anything else yet. I chose them because of the unit they sold and the price. I would say that it was probably a B+ it was good work but there were a few issues with the installs that they had to come back out an address. I would recommend them.”

“They fixed the issues that occurred because of problems that they caused. They caused problems and then they fixed it so I can't be like super mad but I can't say I'd use them again. My A/C unit wasn't cooling so they fixed it and I signed up for a service plan and they never fulfilled the service plan, that's what the problem was and then my A/C stopped cooling, they hadn't serviced it and I was like if y'all serviced it, it wouldn't be a problem. Initially their customer service was really bad but then I got on the phone with - I actually submitted a request to another and once I did that they picked up significantly. I guess I'd give them a B because they fixed it, they solved the problem. I don't think I would recommend them.”

“They did what they said they were going to do when they said they were going to do it, and it cost what they said it was going to cost. They replaced the complete air conditioning system, and we had them do regular maintenance for a little while. Their customer service was fine. We interviewed a few companies before we had the major system repair done, and then we had them do some regular maintenance for a while before we had the system replaced. They seemed OK while we had them do the regular service, so we had them do the major repair, and everything seems to work OK.”