Central Heating & Air Conditioning
Air Conditioning & Heating
Hours of Operation
Business Address
5730 Oakbrook Parkway Suite 130
Norcross, GA 30093
Company Details
Services Offered
- HVAC System Repair
- HVAC System Installation and Replacement
- Heating and Air Conditioning Maintenance
- Maintenance Agreements
- Air Duct Cleaning
- Ductwork Repair and Replacement
- Indoor Air Quality Solutions
- Home Performance Testing and Solutions
- Home Energy Audits
- Insulation
- Air Sealing
- Humidity Control and Dehumidification
- Zoning Systems
- Smart Thermostats and HVAC Controls
- Residential HVAC Services
- Commercial HVAC Services
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- Extensive warranties
Additional Information
Employee Information
- Marked Vehicles
- Wear Uniforms
- Professionally Trained
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
- 10-time Carrier President's Award winner: 2007, 2017, 2018, 2019, 2020, 2021, 2022, 2023, 2025, and 2026
- Employs technicians certified by the North American Technician Excellence (NATE), the National Comfort Institute (NCI), and the Building Performance Institute (BPI)
- Manager Keith MacKinnon serves on the advisory board of Gwinnett Technical College
Satisfaction Guarantee
About this company
"We have customers that were with us when the business began in 1947. As a company recognized for its training excellence, Central's technicians have the knowledge and resources to serve our customers' needs. We stand behind every job, no matter how large or small, with a 100 percent satisfaction guarantee."
— Chuck Genoar, President
License
CN006931
Ratings & Reviews
Compiled Score:
Central Heating & Air Conditioning has received 4.9 out of 5 stars based on 181 customer reviews. Learn about Our Research Process.
Bourke Milligan
7 months ago
I cannot over emphasize how pleased I am with the professionalism and craftsmanship of the crew from Central Heating that came out and fixed the mess that was previously installed in my house. They have cleaned up everything from the tangled octopus that a previous HVAC company created so that my basement is now being cooled properly and I can start making plans to drywall the spaces where it was impossible before. They also fixed the excessive noise issue in our master bedroom by adjusting that duct system to match the unit that was delivering the air. I will finally be able to sleep peacefully! In the photos, the first four is the junk that was previously installed. The last two is the superb ducting that was installed by Central Heating and Air Conditioning!
Jim Dowdy
2 weeks ago
For Central Heat and Air management, send Billy back for my AC maintenance. He is very thorough, knowledgeable and easy to work with. He came prepared and performed the first maintenance checks on my brand new Carrier system. This included a filter upgrade requiring installation of new upgrade rails to support 3 inch filters.
Glenn L
4 months ago
Superb customer service, highly responsive and attentive to customers business needs and budget. I have been a customer for over 15 years and Central Heating and Air Conditioning has always consistently delivered high quality service in a very timely mannner and at a reasonable price. Chris is in management and Don is a service tech and both are outstanding professionals. Recently I had an AC thermostat repair along with my AC maintenance service and the repair was done rapidly. I highly recommend this company because of its people, positive approach to its customers, and products.
Jake Neuber
3 months ago
I needed someone to come inspect our units for efficiency issues due to rising, unexplained, monthly bills. I made the mistake of not contacting Central first. We initially had another company come out that tried to tell me the only solution was to replace a $20k unit. That was it. 25 minutes of an inspection and the answer was “just replace the unit man” I had a gut feeling that this was incorrect and reached out to Central. They had someone out the very next day who conducted a thorough and professional inspection. They spent their time and did their due diligence before diagnosing the issues. None of the issues pointed to chewing off a $20k bill. Our rep’s name was Josh and I could not have been more impressed with his expertise and overall professionalism. He was kind and respectful to my family, and home, and most importantly he was honest. Thank you again, Josh! Special s/o to Danielle who took my call and got this all set up within a few minutes. That conversation was a kickstarter to a great overall experience with this company. I could not recommend Central Heating & Air more. We are new customers and will remain customers moving forward.
Lindsey York
a month ago
Very disappointing experience with Central Heating and Air. I called on 9/2 because my AC was not cooling properly, and a technician came out on 9/4. I explained that the system was only about two years old. The technician found a clogged common pipe and flushed it with approximately two gallons of water, but he was unable to determine why the AC wasn’t cooling. Because I live in a condo, I was told he couldn’t determine where the lines were routed and would need to contact the company that originally installed the system. I then contacted the original HVAC company myself. They quickly determined that the system had simply frozen up, needed to thaw, and was otherwise fine. This was the answer I had originally called Central Heating and Air to find. I paid Central Heating and Air $109 for a service call that did not resolve or diagnose the reason for my AC not cooling. I then had to pay the installing company another $175 to address what turned out to be a very straightforward issue. What made the experience worse was the customer service afterward. I called Central Heating and Air to politely ask whether a credit might be considered given that the original issue was not diagnosed or resolved. Instead of feeling like my concern was being heard, I was met with what I felt was an unprofessional and dismissive response. I understand that HVAC issues can sometimes be difficult to diagnose, particularly in a condo. What I don’t understand is paying $109 for a service call, still not having an answer to the problem, having to call another company and pay an additional $175, and then being treated poorly when I raised the concern. The technician’s inability to diagnose the issue was disappointing. The customer service response afterward was what ultimately convinced me to leave this review. I expected much better.
Service Area
Central Heating & Air Conditioning serves 25 cities in the Atlanta area.
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Cities Served
Central Heating & Air Conditioning FAQ
Services
Hours of Operation
Business Address
5730 Oakbrook Parkway Suite 130
Norcross, GA 30093
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