Central Heating & Air
20th year as a Best Pick
certified company
Based on 337 reviews
Our Certification Process
Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
20th year as a Best Pick Call
"We have customers that were with us when my father began the business in 1947. As a company recognized for its training excellence, Central's technicians have the knowledge and resources to serve our customers' needs. We stand behind every job, no matter how large or small, with a 100 percent satisfaction guarantee."

Jim Woolley, Jr. | Owner
Company Information
Services Offered
Central offers repair services, energy-efficient equipment installations, service agreements, energy audits, and home performance testing and solutions. Central is a Carrier Factory Authorized Dealer and services all brands.
The company offers extensive warranties and a 100 percent satisfaction money-back guarantee.
Company History
Jim Woolley is Central's second-generation, hands-on owner. Central has provided residential and commercial HVAC services for 70 years.
The company is a 2007 Carrier President's Award winner that employs technicians certified by the North American Technician Excellence (NATE), the National Comfort Institute (NCI), and the Building Performance Institute (BPI). Manager Keith MacKinnon serves on the advisory board of Gwinnett Technical College.
Areas Served
Dunwoody/Sandy Springs, Gwinnett/East Metro, Roswell, Alpharetta, Johns Creek & Cumming, Cobb/Marietta, North Atlanta
A selection of 337 homeowner reviews:
“Central was very thorough and detailed. They documented everything and went over everything with me. They put on those little slippers before they walked into the house. It was all really an excellent experience. I would definitely rate them as an A+ company.”
“It was a semiannual maintenance inspection. They're thorough, courteous, and definitely knowledgeable, and they really appear to be looking out for my best interests. I'd give them an A+.”
“They're wonderful. They discussed everything with me in terms of what I wanted and needed. They replaced the whole air conditioner and fixed vent problems, and they did a great job. They earned an A grade.”
“Central Heating did HVAC work, and it was good. They were fast and reliable, and everything works perfect. Everything's A+.”
“We called a couple places, but ended up getting the work done by Central Heating and Air. They replaced and upgraded our heating and air conditioning unit, and they increased the size of the duct work from 6 to 8 inches. They had excellent customer service. We had the unit go out in the Summer. Even though they couldn't get us scheduled, because it was very busy, they came in and did a minor replacement of the piece that was broken until they could come in two weeks later. At least we had our air conditioner working until they could come in and do the work. I would grade them an A.”
“We have a maintenance agreement with them. I liked the representatives that came out that came and worked on it. I haven't had problems, and they were good to come back if I needed something. I rate it an A. I'm highly likely to recommend them, because I have a maintenance agreement with them. I wouldn't have done that if I didn't like the way they did it.”
“It was fine. It was very thorough. It was just like a tune up—a checkup of the system. I rate it an A+.”
“The person who came was personable, gave me the information I needed or asked for, and went about his business. I was comfortable with him. It was just checking out my furnace and air conditioning. I would say it was an A, A+.”
“I didn't have a problem with it. They worked on my air conditioning. A+ is good.”
“They were timely and available when I needed them. They cleaned and serviced my air conditioning and heating units. I rate them A+.”
“They're on time, and they get the job done. They've rerouted drain lines and fixed my air conditioner twice. You call them, and they come within 24 hours. I rate it an A+.”
“They were friendly, and they were pretty fast getting there. They just did actually a cleaning last time and an inspection. I rate it an A+.”
“They were great people and very clean. It looks great. They put additional ducts for two of them. I would grade them an A+—they are great people. I was very satisfied, and I would absolutely recommend them to a friend.”
“I've used them for 20 years; they come out on time, and they are efficient. Good technicians—they will come in evenings. They did heating and air condition. I would grade them an A+. They put in five units for me over the years at least. I would recommend them to a friend.”
“I liked their promptness, and the fact that they were on time. They installed a furnace and air conditioner. I would grade them an A+.”
“I liked their people. They put a full heating and air conditioning system, replacing the other one. I would grade them an A+.”
“Good customer service. They were good—no complaints. They installed some kind of air filter in my attic. Something to do with hot water heater. It was just the filter. I asked them about insulation, but they told me mine is in code so I didn't need any of that. I would grade them an A+.”
“They did HVAC work for me. They were just professional. I rate it an A.”
“I liked it very much. They did a very good job; they were very thorough and very helpful. He checked the furnace and changed the filter. I would say an A.”
“A heater wasn't working so they came out, replaced some parts, and got it working. I signed a yearlong contract with them. It was effective; it was good. I'll give it an A.”
“They were prompt, and they did the job very quickly. It was a complete overhaul. They took one out and replaced that within two or three days. I had to wait for the actual thing to arrive. It literally came in and two days later it was up and running. I would give them an A.”
“They were timely, and they actually did a great job on the install. It was an A/C replacement. I rate them as an A.”
“We had a coolant problem. They just did what they said they were going to do and took care of the problem. No issues. I'd rate them an A.”
“It was fine. They did the work, and the A/C and heat works now. It was a new system. That's what we needed. I'd give them an A.”
“They did a great job. They did a good job with the installation. They installed a new HVAC system. Their follow up was really good, and their customer interaction was good, too. I'd give them an A.”
“They were on schedule, and they did what they said they were going to do. They installed a few HVAC units for me. I would grade them an A.”
“It was a great experience; I would hire them again if I needed them to do the work. They installed a whole new furnace and duct work. We are all set.”
“I liked their responsiveness and the end product. They replaced the heating and air system in my house. I would grade them an A.”
“We've been using Central Heating & Air for several years, and they've been very good. A few years back, we had to use their emergency service in the middle of the night, and they performed very well on that. We have a humidifier that is attached to the furnace. It's a little bit tricky, and not all their people understand this particular kind of old piece of equipment. We found one that did, and I said, 'Hey, this is the man I want to come out from now on to work on this thing,' and they said, 'No problem.' That individual comes out here and does it, and when they call up to schedule it, they tell me who's coming out to do the work. I wouldn't have any reason not to give them an A+.”
“For heating and air, we've used Central. We've been using them for 15 or 20 years. They get an A+ rating.”
“I use Central. They just do regular maintenance, and when I had to have my air conditioning unit's compressor replaced, they took care of that as well. They're conscientious, they do what I ask, and they come when they're supposed to come, so I would give them an A.”
“They're decent people. They seem honest, and they're responsive, so they're pretty much all I could ask for. They do semiannual checks. I'd probably give them an A.”
“We use Central Heating & Air, and they do a good job for us. They come out and do maintenance on our systems, check for dirty filters, and make sure that the system is in order. No issues—so far, so good. They get an A.”
“We use Central Heating & Air for our heating and air. We've used them since we moved in—about eight or nine months. We've only had them come out once, and it was a pretty good, quick, efficient service. I was installing a thermostat, and I blew a fuse, so they came out and fixed that. That's really the only interaction we've had with them. I'd give them an A.”
“I think Central is fantastic. I was referred to them by a neighbor who has used them for years and years. I had no heat in the middle of the winter, and the guy from Central Heating & Air took one look at it, connected the wires, and it worked. From then on, they have been fantastic—A+.”
“They replaced my entire system, and I thought they were excellent. I liked the knowledge of the people who came out. I would absolutely recommend them; I still have them do my service twice a year. I would give them an A.”
“They're golden. We've had them for quite a few years. They installed our units, and they maintain them. It's the same tech every time, and he goes above and beyond the checklist—A+.”
“We love Central Heating & Air. They've done everything. They're timely, and their technicians are professional. They get an A.”
“We found our heating and air company through Best Pick Reports—Central Heating & Air—and we still use them. We have a maintenance agreement with them, and they have been number one on the thing for a long time. They deserve an A.”
“Most recently, they came out for my yearly checkup for my heating and air system. They were nice, fast, and efficient, and they did well. I chose them because they were rated really well, and they came when they were supposed to come—night, morning, or whenever. They're great—A+.”
“We were zoning our house because we were having problems with different temperatures in the house. We talked about it quite extensively with the salesperson, and we put three zones in. The salesman was very educational and helpful. When you don't know much about heating and air conditioning, and they take the time to say it in your words, it makes a big difference. We have a lot of incandescent can lights in the house rather than LED lights, so we discussed our energy efficiency. Then, they capped off the top of the can lights, which helps keep the heat in. I chose them because of the personality and friendliness—it almost felt that we were friends rather than just a cold number, a sales call, or whatever. I guess I'd give Central an A+ because they were excellent.”
“They installed a whole new HVAC system for me in my loft, and they just did a nice job. They did it very efficiently and very neatly, and they were very nice. I think I found them in the Best Pick Reports book. I would definitely rate them as an A+ company.”
“Central comes to my house every six months to give me a check for summer and a check for winter, and they replace the air conditioning filters. They're very easy to work with. They're always on time, they do what they're there to do quickly, and they're very clean. I enjoy the relationship with them, and I would recommend them to anybody. They've earned an A+.”
“I use Central to service my air conditioner and my heater, and they do a great job. The quality of their work is good, so they get an A grade.”
“We used them to replace an air conditioning unit that was destroyed when a tree fell on it, and we were very happy with the work they did for us. They should get an A.”
“My heating and air person is always very good. They installed a new unit last summer, and they do my routine maintenance. I got them from the Best Picks. I would rate them as an A.”
“I think Central Heating & Air replaced an A/C unit, and they come out and service the unit twice a year. I'd give them an A grade.”
“I have a service agreement with them, so twice a year, they come out and do routine maintenance on my heating and air systems. They're here when they say they're going to be here, and they do good work. They also put a new air conditioning unit in my house last year, and again, they did a great job. I've been using them for a long time. I'd give them a straight A.”
“I started off with them because I think they're in Best Pick Reports. I've been with them for seven years, and they've been excellent. In fact, they're so good that when they had a bad technician that I was very upset with, the owner called me personally and said, 'I will give you a service contract for a year for both of your houses to keep you with us.' That was pretty confident. Most of the guys I see are regular guys that I know. The original guy I went with is now one of their supervisors, so I like the longevity and the training—they really know their stuff on the equipment. I would give them an A+.”
“We just had an A/C person here today to do the maintenance, and it was great. I have a maintenance contract with them, so they come twice a year to check the A/C and the heater. They come right away—they will come at night, no problem. They installed the initial units, too. I would give them an A.”