Central Heating & Air
21st year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Central Heating & Air has received 4.8 out of 5 stars based on 281 customer surveys.
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21st year as a Best Pick Call
"We have customers that were with us when my father began the business in 1947. As a company recognized for its training excellence, Central's technicians have the knowledge and resources to serve our customers' needs. We stand behind every job, no matter how large or small, with a 100 percent satisfaction guarantee."

Jim Woolley, Jr. | Owner
Company Information
Services Offered
Central offers repair services, energy-efficient equipment installations, service agreements, energy audits, and home performance testing and solutions. Central is a Carrier Factory Authorized Dealer and services all brands.
Warranty
The company offers extensive warranties and a 100 percent satisfaction money-back guarantee.
Company History
Jim Woolley is Central's second-generation, hands-on owner. Central has provided residential and commercial HVAC services for 71 years.
Distinctions
The company is a 2007 and 2017 Carrier President's Award winner that employs technicians certified by the North American Technician Excellence (NATE), the National Comfort Institute (NCI), and the Building Performance Institute (BPI). Manager Keith MacKinnon serves on the advisory board of Gwinnett Technical College.
Areas Served
Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Atlanta, Brookhaven, Chamblee, Decatur, Tucker
Address
3575 McCall Place
Atlanta, GA 30340
Hours
Mon
7:00 am - 9:00 pm
Tue
7:00 am - 9:00 pm
Wed
7:00 am - 9:00 pm
Thu
7:00 am - 9:00 pm
Fri
7:00 am - 9:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
CN006931

Compiled Score:

Central Heating & Air has received 4.8 out of 5 stars based on 281 customer surveys.
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
02/09/2018

“I love the salesman and the way he gave us excellent information. We had three different companies come interview. Originally, they were the last on our list; he was so thorough, and we were so impressed. There was an issue when they installed it, and they immediately came back and fixed it; excellent service. They put in a new A/C and heating. I'd give them an A.”

Review by
02/09/2018

“I've used them for a while, and I like them a lot. He’s just service. I have a contract; they come out twice a year, and he looked at everything, replaced filters, and just talked to me about my units. I'd give them an A.”

Review by
02/09/2018

“It was just air-conditioner maintenance. I'd give an A. They kept losing the fact that we paid them, and they kept sending the same bill over and over again, though.”

Review by
02/09/2018

“The service here was pretty straightforward. They might have done installation work six years ago. I'd give them an A+, and I would recommend them.”

Review by
02/09/2018

“They're my regular provider. I've been using them for years. I'll give them an A.”

Review by
02/01/2018

“I'd say they're a good local business. I'd give them an A.”

Review by
02/01/2018

“They showed up on time, and they did the annual service—serviced it, replaced the filter, told me the preferred maintenance that I could do, and that was it. I'd give them an A.”

Review by
01/31/2018

“Our sales rep has always been great. The repair person that came out the first time— well, the second guy came out and said the first guy possibly read the numbers wrong; this delayed us for not having heat for an entire day, so we were there without heat for three days—so that wasn't a positive. I'm not saying that the first guy was wrong, but the second guy that came out to put in the part that the first guy said we needed, when he checked the system, he said there was another code that was reading; if that had been the code, the guy got the night before, he could've repaired it that night. So, that left me with some doubts as to the first guy that came out to repair our unit, and he's been out here before; he's supposed to be a supervisor. I've just had some doubts about his solutions for our unit that we've had problems with. So, I'd give them a B. The punctuality, it varies, but it seems like they know exactly what they're doing. I was very impressed with them until we started having trouble with our unit. So, I bought a unit, paid a lot of money for it, and there have been problems. They have worked with us, trying to resolve it, though.”

Review by
01/31/2018

“I typically do have a positive experience with them; they take care of my needs pretty well. They have installed one new unit for upstairs, and they do maintenance on that unit as well as the unit downstairs. It's been a couple of years since they did the installation work. This past time was checking in and making sure everything was good for the season. I'd give them an A; they really went above-and-beyond. I have recommended them.”

Review by
01/31/2018

“I've been using them a long time. Over the years, I guess they've done everything. They do mainly do service on a twice-a-year basis, and we've also had them install a new furnace and air conditioner a few years ago, so they've done a lot of different things for us. I like them for, mainly, the service. They did insulation work too. I would say it was an A for sure—they don't always show up at the time they say, but who does?”

Review by
01/30/2018

“The work went really well with them, and I was good with them. It was a pretty straightforward experience, it really was. It was for the A/C unit at that time it was. Everything was good. I like the job, and they were good. They really did an excellent job. Very nice person, very nice guy; I could see him again if I needed other work in the future. It was just one person—it wasn't a crew—and he did very well.”

Review by
01/30/2018

“They make appointments, and they keep them, pretty much on time. Of course, they give you a window and, usually, they're within that window. They call me beforehand, so we don't have to be home all the time; we can go over there, and get back home in time for them to come. They're very polite, and whatever they do, has been well done. We're very pleased with them. They did A/C and heating work for me. I'd give them an A+. We're very satisfied with them.”

Review by
01/30/2018

“They just seemed very attentive, and they worked within the price; they did everything I asked them to do. I mean, they couldn't be any better. I would highly recommend them. They redid the whole system—heating, air, put some insulation in the attic—the whole works. I'd give them an A+.”

Review by
01/30/2018

“Everything was good—everything works. We had just bought the house; one of the compressors went out, and it was under warranty, so they came in and replaced it. I'd give it a solid A; everything's good—no complaints. I would recommend them.”

Review by
01/30/2018

“The work went well, and I was happy with them. Off the top of my head—because of the amount of time that has transpired, I can't recall off the top of my head—but, I'd say they're an A.”

Review by
01/30/2018

“The technicians who came in, I felt like they were able—they knew what they were doing, and they were trained. I'd give them a B. Punctuality was a problem.”

Review by
01/30/2018

“They were professional. They were doing A/C and heating. I'd give them an A.”

Review by
01/30/2018

“They come when they're supposed to, and if something is going on, they keep you informed. They've done A/C and heating for me. I'd give them an A.”

Review by
01/30/2018

“They did the work, and they fixed everything I needed. They did work on my air condition. I'd give them an A. They're on time.”

Review by
01/30/2018

“They're always on time, very professional, and do good work. They do A/C and heating work for me. Excellent with no problems.”

Review by
01/30/2018

“It was great. It was almost a year ago. Everything is fine. They did just what I needed them to do; I'd give them a B.”

Review by
01/30/2018

“All I can say is they did the job that they were supposed to do. I had them for A/C and heating. I'd give them an A.”

Review by
01/29/2018

“First of all, they were prompt; they showed up when they said they would. I'd give them an A. I would recommend them.”

Review by
01/29/2018

“I can't recall anything really, but I think they were good at following up, and work was done on schedule. I'd give them an A+.”

Review by
01/29/2018

“The service technician was very helpful, taught me things. They did general maintenance, and I'd give them an A.”

Review by
01/29/2018

“They set the schedule, showed up when they were supposed to be there, and finished the work. I'd give them an A.”

Review by
01/29/2018

“They did excellent work. I had no complaints. I would recommend them.”

Review by
01/29/2018

“With Central Heating & Air, we've had them forever. They're pretty easy to contact, and they come out when they say. I'd give them an A. I don't know if I'd go A+ but I'd give them an A.”

Review by
01/29/2018

“Central Heating & Air is great. They come when they're supposed to come, and they do a nice job. They answer all my questions, and I like that. They do excellent work; I had no complaints, and I would recommend them.”

Review by
01/29/2018

“They keep me on schedule for the regular maintenance, they have been very friendly, and they’re always professional in dealing with all kinds of issues—so I have had no problems. I'd give them an A+.”

Review by
01/29/2018

“I have an annual service with them. They come out twice a year, and they're fine. They're great; nothing I dislike. They seem to be very thorough. The tech is very friendly; they seem to be very upfront and honest. I would definitely keep them. I'd give them an A. I would absolutely recommend them.”

Review by
01/29/2018

“They're very good. They're always on time, and they've never failed to fix my air or heating, so I would recommend them to anybody. I'd give them a B. I would recommend them highly because they're always on time, they do a good job, and I can't say anything more than that.”

Review by
01/29/2018

“I've been a customer of Central Air for decades now, and I have no complaints. They maintain my furnace in working order. I'd give them an A; I'm very happy with them, otherwise I wouldn't be with them for decades. I have recommended them and will continue to do so.”

Review by
01/29/2018

“I don't remember the specific work they do, they come every so often, but I've always had a good experience with them. I can't remember whether it was repair or maintenance—they do come pretty consistently for just maintenance, so I can't remember exactly what they did. I'd give them an A. They would come back if there were any issues usually. I've already recommended them to neighbors.”

Review by
01/29/2018

“You can give them a plus and thumbs-up for me. They're very good about reminders about your contract; it's hard to remember. Also, they are really flexible with their appointments, and they always have them really quickly. It's not like you have to book them weeks and weeks out. They have a real fast turn-around time; that's it. I'd give them an A, and I would recommend them.”

Review by
01/29/2018

“I liked the fact that they give you a heads-up when they're on their way, and their technicians are really nice. They showed me the dirty filters before they replaced them and wore shoe protectors when they came through the house. I think if I remember correctly, their invoice system was automated or computerized, or something like that, so it was real fast; I could run the credit card through, no problem. I'd give them an A+.”

Review by
01/29/2018

“They have been working for me, doing some assistance at a rental house I have had for several years, and they do an amazing job. I've never had a problem with their work. They've always been right on time for appointments. They quote you a price upfront, and I've never had a problem with that. An A+, absolutely—very nice. They just sent a lovely mailer reminding us about moving into the next season, too. They’re just family oriented and quality, with positive stuff that they send out, so I'm very pleased; I would recommend them. I know they don't work in every area of town. The reason I use them is because they were recommended to me highly by another company I use in Marietta. I was actually out of town when I had an issue come up; I called them and said I needed someone to do some work in Stone Mountain. They're the ones that referred them to me, and that was for heating and air. I have always thanked them for that referral, because I have never had a problem.”

Review by
01/05/2017

“They were very professional, there were a couple of issues with the work. They did quite extensive work throughout the house. They replaced our furnace and duct work and then they did insulation as well. There were a couple of issues that came up and they were responsive to those issues and sent people out to the house right away. And that made me feel good even though the job didn't go smoothly. I would grade them B.”

Review by
01/05/2017

“They were competent they knew what they were talking about and laid it out to me in plain English. And they did what they said they were going to do. They've done a couple different things for me, this time they added in a filter to my air system. It was installed by someone else a few years ago and it wasn't the best job. The biggest part was adding a filtration system. I have add insulation. I would grade them an A.  ”

Review by
01/05/2017

“I like the people that they send out, they are always mannerly, they don’t try to destroy your property when they come in. And it's prompt and they do a good job, I can't say anything negative. This last time they were here. I'm on contract with them, they did their annual maintenance. They installed two heating and air conditioning system, it's been a few years. Yes they have put insulation in my wall, I would grade them an A.”

Review by
01/05/2017

“I liked the products they offer, I got a total system replaced. And then they insulated my attic as well. I would grade them an B+. The main thing I have against them is that they said they would do this rebate through Georgia Power and I don't know if it's entirely their fault. They said it would be six to eight weeks, and I don't know if it was filed until six or eight weeks after so it's double the time from the rebate. So I don't know if Georgia Power is going to do that.”

Review by
01/05/2017

“Who do you represent? Were they in there last year? I usually get both of those and they are usually in there. I liked their people. What time are you talking about? Three years they put a full heating and air conditioning system replacing the other one. No I do my own insulation. I would grade them an A+.”

Review by
01/05/2017

“I've used them for 2 years, they come out on time, they are efficient. Good technicians, they will come in evenings. They did heating and air condition. I would grade them an A+. They put in five units for me over the years at least. Yes I would recommend them to a friend.”

Review by
01/05/2017

“Good customer service, they were good no complaints. They installed some kind of air filter in my attic. Something to do with hot water heater. It was just the filter and I asked them about insulation but mine is in code so I didn't need any of that. I would grade them an A+.”

Review by
01/05/2017

“Their service people are all very responsive and spend a lot of time working on the job and doing what they needed to do. They replace HVAC unit. No they didn't do insulation. I would grade them an B+.”

Review by
01/05/2017

“They were great people, very clean and it looks great. They put additional ducts for two of them. I would grade them an A+, they are great people. I was very satisfied and I would absolutely recommend them to a friend.  ”

Review by
01/05/2017

“I liked that they were considerate, neat work and they did everything as promised. I have a annual contract with them for my heating and air conditioning and they insulation in my attic. I would grade them an A.”

Review by
01/05/2017

“They are always punctual and professional. Recently they blew in insulation and sealed my attic. They are my service provider for servicing my system. I would grade them an A+. I have already recommended them.  ”

Review by
01/05/2017

“They were on scheduled on time and they did what they said they were going to do. They installed a few HVAC units for me in the beginning of the year. I would grade them an A.”

Review by
01/05/2017

“I liked their responsiveness and the end product. They replaced the heating and air system in my house. It was just the system. I would grade them an A.”

Review by
01/05/2017

“I liked their promptness and they were on time. They installed a furnace and air conditioner. I don't remember if they did anything else. I would grade them an A+.”

Review by
01/05/2017

“It was a great experience, I would hire them again if I needed them to do the work. They installed a whole new furnace and duct work. Yes and we are all set.”

Review by
01/05/2017

“I liked their thoroughness. They did both, I would grade them an A.”

Review by
01/05/2017

“They were very professional. They cleaned out the blower and insulate the duct work. I would grade them a B+. I would recommend them.”

Review by
12/13/2016

“We didn’t get exactly the desired results, but I'm not sure if that's their responsibility. The work was difficult. They were supposed to file for a Georgia Power rebate but let that slip through the cracks for a month or two until I called them back and reminded them. They did some duct work rerouting and installation. I'd give them a B overall.”

Review by
12/09/2016

“Central Heating and Air replaced a heating system and installed insulation in my attic. The actual work done was very good. The customer experience was terrible due to the sales person poorly coordinating the work and the collection of a rebate. It was made much worse by the salesperson then being rude and blaming the customer for something that turned out to be a problem at the company. Then on the next job they gave me an estimate that was more than twice the cost of the next highest estimate. The owner of the company ultimately apologized, but the experience was so poor that I switched HVAC companies even though I had paid Central for annual maintenance.”

Review by
12/09/2016

“Central Heating and Air replaced a heating system and installed insulation in my attic. The actual work done was very good. The customer experience was terrible due to the sales person poorly coordinating the work and the collection of a rebate. It was made much worse by the salesperson then being rude and blaming the customer for something that turned out to be a problem at the company. Then on the next job they gave me an estimate that was more than twice the cost of the next highest estimate. The owner of the company ultimately apologized but the experience was so poor that I switched HVAC companies even though I had paid Central for annual maintenance.”

Review by
11/30/2016

“They fixed a switch in an air conditioner that had gone out. They came when they said they would come and they did the work at the price. I'd give them an A.”

Review by
11/30/2016

“They did good. We had a new air conditioner put in. They were quick. They were responsive when we had questions or concerns about the service. I'd give them an A overall.”

Review by
11/02/2016

“They did regular maintenance. They came when they said they would, they were friendly, they took their time, and they were very polite. I'd give them an A on everything.”

Review by
11/02/2016

“They put a brand-new air conditioning unit in the crawl space of my house. They had a good price, they were very professional, and they came out and did exactly what they said they were going to do. I'd give them an A overall.”

Review by
11/02/2016

“They actually replaced my air conditioner. The salesman was upfront and truthful. They got me a nice rebate. I'd give them an A.”

Review by
11/02/2016

“They installed a new air conditioner. They're professional. I would give them an A. I’ve already recommended them.”

Review by
11/02/2016

“They've done good. They installed installations and they do maintenance. They're good to work with. You can't do better.”

Review by
11/02/2016

“They installed a new HVAC system. They completed the work on time. I'd give them an A.”

Review by
11/02/2016

“They replaced it. They got it done on time and it was completed as they proposed. I'd give them an A+.”

Review by
11/02/2016

“They fixed it. It’s working good.”

Review by
11/02/2016

“I wasn't there for the actual work, but my wife was there. I've seen some pictures of it so, so far so good. They put some additional air ducts in the basement. They were real responsive about getting the estimate back and scheduling the work and also they had an additional write-up for me that I needed for another issue that they didn't have to do. They helped me justify that, it was part of the home inspection so that was helpful. I'd give them an A overall. I haven't seen the work, but I'm sure it's fine. It looks good in the pictures. It took a little while to close out that second issue, but that wasn't work they were doing that was just a write up that I needed.”

Review by
11/02/2016

“They were fine. There were actually some problems, but they were great coming back to follow up. I had one of my two units not blowing cold enough air. The first guy came and I don't know what the problem was, but it was not cold enough. After he left, it stopped completely. It was when the temperatures were around 90 degrees, so it was really bad. They sent a technician that night and he fixed it. The guy that came the second time around took care of it. I was selling the house and I had had an inspection. I didn't think there were any problems with the system. It was during the time when it was really, really hot out during the day. It just didn't measure the temperature between the input and the return, it was not cold enough. They had to do some tweaking to the system and they tweaked it and left, and it was cold. It was working good and then it stopped working altogether. After hours, I called them and they tracked another technician who was working down in Atlanta. He came up at like 9 or 9:30 and it was dark and everything, but he came and he fixed it. I'd rate them an A because they took care of it. They did it all in the one day and I needed it done. I sold that house, but that was in July. I think overall it was great and they left everything neat. The second guy sort of finished up what the first guy probably should have done, but I don't know air conditioning so that's why I hired them. They took care of the problem. I would recommend them to people. In fact, I have.”

Review by
11/02/2016

“They installed air conditioning in one floor of our house. They were pretty straightforward, they did the job pretty efficiently, and cleanly. I liked that they didn’t force me to go through a big dog and pony show of their whole package and all of their systems. They listened to what I was looking for and said, maybe this or this. Some of these firms you have to sit through a long time of presentations and I didn't get that from them. I'd give them an A.”

Review by
11/02/2016

“I started with them about 1970 as I recall and it's been a good experience all the way. The thing that I like the most is that I just haven't had any problems with them because they've done what they said they'd do in every case, and I thought it was not at an unreasonable price. They come when I call so I'm happy. I'd give them an A overall.”

Review by
11/02/2016

“They replaced the upstairs and downstairs compressors to beat the units outside. Then they also replaced the furnace downstairs. They were on time, they charged what they quoted, they were in and out, and they were professional. I'd give them an A.”

Review by
11/02/2016

“They replaced a unit. The price was good and the quality of work was really good. The detail that they went over with me when we got the estimate up front was very detailed and then the support afterward has been very, very good. I'd give them an A overall.”

Review by
11/01/2016

“We were having some problems with our air conditioning going out. It was going out a couple of times and we’d get it fixed, and it would go out again. We had them come over here and check if we needed a new unit installed. They told us that we didn't, that our unit was fine, and that there was something going on that was making it go out. They were very kind and they answered all of my questions. I enjoyed it. I would give them an A+ overall.”

Review by
11/01/2016

“They installed a mini split unit, so a duct lift heating and A/C unit in our basement. They seemed to be knowledgeable about installing a unit. We weren't very familiar with the duct lift system so they got us comfortable with the idea. We were a little better prepared with what to expect. As far as the installation goes, it was pretty seamless. They showed up and took care of the job and cleaned up. So I can't complain. I'd give them an A.”

Review by
11/01/2016

“He's been out a couple of times. We have three different units. One time the upstairs unit broke and another time the main floor unit broke. They came out and fixed it and they were on their way. They were quick to respond, they came the same day, they were on time. The techs were always very nice and respectful and professional. It's just a really easy company to work with. I'd give them an A+.”

Review by
11/01/2016

“The first time, the technician came he was also very, very helpful. He seemed defeated that he couldn't fix it and he was very honest about what he couldn't do and what could not be done. In the end, it was a problem he could not fix. So we had to get a new system and schedule again. Everybody's been very helpful. People seem to really care, at least that's the part I really liked. They weren't trying to sell stuff or they weren't trying to encourage us to get some service which is not necessary or things like that. They were very honest about what is needed and what could be done and what they could offer. I like the technician. He was really nice. I'd give them an A overall. They were quite good. I'd give them an A+.”

Review by
11/01/2016

“They did some maintenance work. They're professional and timely and relatively inexpensive. I'd give them an A overall.”

Review by
11/01/2016

“They installed an air conditioner. They're simple, straightforward, and to the point. I'd give them an A.”

Review by
11/01/2016

“They did general maintenance. They're good guys and they did a good job. I'd give them an A+. I would recommend them. They're really good.”

Review by
11/01/2016

“They were fabulous. I got an air handler, they replaced that. I got a heat pump and they put in another return air flow vent. They did an excellent job. I'd give them an A across the board.”

Review by
11/01/2016

“They were checking our system. We had a Freon leak. They took their time, they found the problem, and they addressed it. I think it was fine. I'd give them a B.”

Review by
11/01/2016

“They put in something to help with the thermostat. It was kind of a shot in the dark actually. I just picked them out of Best Pick Reports. I'd give them an A.”

Review by
11/01/2016

“They replaced both heating and air. They did their job and they were pleasant and clean and cleaned up after themselves. The job was done on time as promised. I'd give them an A.”

Review by
05/03/2016

“They did a great job. The installation, they did a good job, and their follow up was really good and their customer interaction was good. They installed a new HVAC system. I'd give them an A.”

Review by
05/03/2016

“The initial repair man took his time and helped us work around a problem that we had with our upstairs air unit so it was good customer service on the initial experience. I think I'd rate them like a B+.”

Review by
05/03/2016

“It was fine. Well they did the work and the A/C and heat works so that's what we needed. It was a new system. I'd give them an A.”

Review by
05/03/2016

“The technicians that came were very personable and they were knowledgeable about air ducts and they explained everything to me pretty well. The prices were also pretty fair. They did the spring cleaning which included air duct cleaning as well as cleaning the motor on my air conditioning unit. I would give them an A. They came within the time window between ten and twelve. I thought they would have been here ten on the dot but they came a little after 1:3, 1:45.”

Review by
05/03/2016

“They're great. They're wonderful. They didn't upsell. They discussed everything with you in terms of what you wanted, what you needed, and didn't sell you anymore than that. They replaced the whole air conditioner and fixed vent problems and all that kind of stuff and they did a great job, technically wonderful and the price. I'd give them an A.”

Review by
04/26/2016

“I had a positive experience with them. It was fine.”

Review by
04/26/2016

“They just did what they said they were going to do, took care of the problem. No issues. We had a coolant problem they needed to recharge (inaudible). I’d rate them an A.”

Review by
04/26/2016

“They did OK. They were thorough. They were attentive to detail. That's about it. They installed a whole new heating and air system for about $15,. Good work. I would say a B.”

Review by
04/14/2016

“They were friendly and they were pretty fast getting there. My husband was there the last time they came. I think they just did actually a cleaning last time or inspection. I rate it an A+.”

Review by
04/14/2016

“I liked it very much. (inaudible) did a very good job, very thorough, and very helpful. He checked the furnace and he changed the filter. I would say an A.”

Review by
04/14/2016

“To be honest with you, I don't remember the service. It was so long ago, but I remember not having a problem with it. If I remember correctly it had something to do with my air conditioning. A+ is good.”

Review by
04/14/2016

“They have done work but it's been awhile. They were timely and available when I needed them. I believe they did air conditioning and heating cleaning and servicing of the units. I rate them A+.”

Review by
04/14/2016

“They're on time and they get the job done. They've rerouted drain lines, they've fixed my air conditioner twice - the usual, I mean you call them and they come within 24 hours. I rate it an A+.”

Review by
04/14/2016

“I think they're thorough, they're courteous, they definitely are knowledgeable, and they really appear to be looking out for my best interests. It was annual maintenance inspection. I guess, semi-annual. I would give them an A+. ”

Review by
04/14/2016

“We installed a new air conditioning unit. Well it was always tough so I'm going to go B+.”

Review by
04/14/2016

“It was just quick and prompt and affordable. It was just repair. I rate it A+.”

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