Central Heating & Air
21st year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 319 Surveys
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Central Heating & Air has received 5 out of 5 stars (A-rating) based on 319 customer surveys conducted by Best Pick Reports.
21st year as a Best Pick Call
"We have customers that were with us when my father began the business in 1947. As a company recognized for its training excellence, Central's technicians have the knowledge and resources to serve our customers' needs. We stand behind every job, no matter how large or small, with a 100 percent satisfaction guarantee."

Jim Woolley, Jr. | Owner
Company Information
Services Offered
Central offers repair services, energy-efficient equipment installations, service agreements, energy audits, and home performance testing and solutions. Central is a Carrier Factory Authorized Dealer and services all brands.
Warranty
The company offers extensive warranties and a 100 percent satisfaction money-back guarantee.
Company History
Jim Woolley is Central's second-generation, hands-on owner. Central has provided residential and commercial HVAC services for 71 years.
Distinctions
The company is a 2007 and 2017 Carrier President's Award winner that employs technicians certified by the North American Technician Excellence (NATE), the National Comfort Institute (NCI), and the Building Performance Institute (BPI). Manager Keith MacKinnon serves on the advisory board of Gwinnett Technical College.
Licenses
CN006931
Areas Served
Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Atlanta, Brookhaven, Chamblee, Decatur, Tucker
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I love the salesman and the way he gave us excellent information. We had three different companies come interview. Originally, they were the last on our list; he was so thorough, and we were so impressed. There was an issue when they installed it, and they immediately came back and fixed it; excellent service. They put in a new A/C and heating. I'd give them an A.”

“Central Heating & Air is great. They come when they're supposed to come, and they do a nice job. They answer all my questions, and I like that. They do excellent work; I had no complaints, and I would recommend them.”

“I have an annual service with them. They come out twice a year, and they're fine. They're great; nothing I dislike. They seem to be very thorough. The tech is very friendly; they seem to be very upfront and honest. I would definitely keep them. I'd give them an A. I would absolutely recommend them.”

“The work went really well with them, and I was good with them. It was a pretty straightforward experience, it really was. It was for the A/C unit at that time it was. Everything was good. I like the job, and they were good. They really did an excellent job. Very nice person, very nice guy; I could see him again if I needed other work in the future. It was just one person—it wasn't a crew—and he did very well.”

“They did excellent work. I had no complaints. I would recommend them.”

“They're always on time, very professional, and do good work. They do A/C and heating work for me. Excellent with no problems.”

“I can't recall anything really, but I think they were good at following up, and work was done on schedule. I'd give them an A+.”

“I liked the fact that they give you a heads-up when they're on their way, and their technicians are really nice. They showed me the dirty filters before they replaced them and wore shoe protectors when they came through the house. I think if I remember correctly, their invoice system was automated or computerized, or something like that, so it was real fast; I could run the credit card through, no problem. I'd give them an A+.”

“The service here was pretty straightforward. They might have done installation work six years ago. I'd give them an A+, and I would recommend them.”

“They keep me on schedule for the regular maintenance, they have been very friendly, and they're always professional in dealing with all kinds of issues—so I have had no problems. I'd give them an A+.”

“They make appointments, and they keep them, pretty much on time. Of course, they give you a window and, usually, they're within that window. They call me beforehand, so we don't have to be home all the time; we can go over there, and get back home in time for them to come. They're very polite, and whatever they do, has been well done. We're very pleased with them. They did A/C and heating work for me. I'd give them an A+. We're very satisfied with them.”

“With Central Heating & Air, we've had them forever. They're pretty easy to contact, and they come out when they say. I'd give them an A. I don't know if I'd go A+ but I'd give them an A.”

“All I can say is they did the job that they were supposed to do. I had them for A/C and heating. I'd give them an A.”

“Everything was good—everything works. We had just bought the house; one of the compressors went out, and it was under warranty, so they came in and replaced it. I'd give it a solid A; everything's good—no complaints. I would recommend them.”

“First of all, they were prompt; they showed up when they said they would. I'd give them an A. I would recommend them.”

“I don't remember the specific work they do, they come every so often, but I've always had a good experience with them. I can't remember whether it was repair or maintenance—they do come pretty consistently for just maintenance, so I can't remember exactly what they did. I'd give them an A. They would come back if there were any issues usually. I've already recommended them to neighbors.”

“I typically do have a positive experience with them; they take care of my needs pretty well. They have installed one new unit for upstairs, and they do maintenance on that unit as well as the unit downstairs. It's been a couple of years since they did the installation work. This past time was checking in and making sure everything was good for the season. I'd give them an A; they really went above-and-beyond. I have recommended them.”

“I'd say they're a good local business. I'd give them an A.”

“I've been a customer of Central Air for decades now, and I have no complaints. They maintain my furnace in working order. I'd give them an A; I'm very happy with them, otherwise I wouldn't be with them for decades. I have recommended them and will continue to do so.”

“I've used them for a while, and I like them a lot. He's just service. I have a contract; they come out twice a year, and he looked at everything, replaced filters, and just talked to me about my units. I'd give them an A.”

“The service technician was very helpful, taught me things. They did general maintenance, and I'd give them an A.”

“The work went well, and I was happy with them. Off the top of my head—because of the amount of time that has transpired, I can't recall off the top of my head—but, I'd say they're an A.”

“They come when they're supposed to, and if something is going on, they keep you informed. They've done A/C and heating for me. I'd give them an A.”

“They did the work, and they fixed everything I needed. They did work on my air condition. I'd give them an A. They're on time.”

“They set the schedule, showed up when they were supposed to be there, and finished the work. I'd give them an A.”

“They showed up on time, and they did the annual service—serviced it, replaced the filter, told me the preferred maintenance that I could do, and that was it. I'd give them an A.”

“They were professional. They were doing A/C and heating. I'd give them an A.”

“They're my regular provider. I've been using them for years. I'll give them an A.”

“You can give them a plus and thumbs-up for me. They're very good about reminders about your contract; it's hard to remember. Also, they are really flexible with their appointments, and they always have them really quickly. It's not like you have to book them weeks and weeks out. They have a real fast turn-around time; that's it. I'd give them an A, and I would recommend them.”

“They have been working for me, doing some assistance at a rental house I have had for several years, and they do an amazing job. I've never had a problem with their work. They've always been right on time for appointments. They quote you a price upfront, and I've never had a problem with that. An A+, absolutely—very nice. They just sent a lovely mailer reminding us about moving into the next season, too. They're just family oriented and quality, with positive stuff that they send out, so I'm very pleased; I would recommend them. I know they don't work in every area of town. The reason I use them is because they were recommended to me highly by another company I use in Marietta. I was actually out of town when I had an issue come up; I called them and said I needed someone to do some work in Stone Mountain. They're the ones that referred them to me, and that was for heating and air. I have always thanked them for that referral, because I have never had a problem.”

“They just seemed very attentive, and they worked within the price; they did everything I asked them to do. I mean, they couldn't be any better. I would highly recommend them. They redid the whole system—heating, air, put some insulation in the attic—the whole works. I'd give them an A+.”

“Central was very thorough and detailed. They documented everything and went over everything with me. They put on those little slippers before they walked into the house. It was all really an excellent experience. I would definitely rate them as an A+ company.”

“It was a semiannual maintenance inspection. They're thorough, courteous, and definitely knowledgeable, and they really appear to be looking out for my best interests. I'd give them an A+.”

“They're wonderful. They discussed everything with me in terms of what I wanted and needed. They replaced the whole air conditioner and fixed vent problems, and they did a great job. They earned an A grade.”

“Central Heating did HVAC work, and it was good. They were fast and reliable, and everything works perfect. Everything's A+.”

“We called a couple places, but ended up getting the work done by Central Heating and Air. They replaced and upgraded our heating and air conditioning unit, and they increased the size of the duct work from 6 to 8 inches. They had excellent customer service. We had the unit go out in the Summer. Even though they couldn't get us scheduled, because it was very busy, they came in and did a minor replacement of the piece that was broken until they could come in two weeks later. At least we had our air conditioner working until they could come in and do the work. I would grade them an A.”

“We have a maintenance agreement with them. I liked the representatives that came out that came and worked on it. I haven't had problems, and they were good to come back if I needed something. I rate it an A. I'm highly likely to recommend them, because I have a maintenance agreement with them. I wouldn't have done that if I didn't like the way they did it.”

“It was fine. It was very thorough. It was just like a tune up—a checkup of the system. I rate it an A+.”

“The person who came was personable, gave me the information I needed or asked for, and went about his business. I was comfortable with him. It was just checking out my furnace and air conditioning. I would say it was an A, A+.”

“I didn't have a problem with it. They worked on my air conditioning. A+ is good.”

“They were timely and available when I needed them. They cleaned and serviced my air conditioning and heating units. I rate them A+.”

“They're on time, and they get the job done. They've rerouted drain lines and fixed my air conditioner twice. You call them, and they come within 24 hours. I rate it an A+.”

“They were friendly, and they were pretty fast getting there. They just did actually a cleaning last time and an inspection. I rate it an A+.”

“They were great people and very clean. It looks great. They put additional ducts for two of them. I would grade them an A+—they are great people. I was very satisfied, and I would absolutely recommend them to a friend.”

“I've used them for 20 years; they come out on time, and they are efficient. Good technicians—they will come in evenings. They did heating and air condition. I would grade them an A+. They put in five units for me over the years at least. I would recommend them to a friend.”

“I liked their promptness, and the fact that they were on time. They installed a furnace and air conditioner. I would grade them an A+.”

“I liked their people. They put a full heating and air conditioning system, replacing the other one. I would grade them an A+.”

“Good customer service. They were good—no complaints. They installed some kind of air filter in my attic. Something to do with hot water heater. It was just the filter. I asked them about insulation, but they told me mine is in code so I didn't need any of that. I would grade them an A+.”

“They did HVAC work for me. They were just professional. I rate it an A.”

“I liked it very much. They did a very good job; they were very thorough and very helpful. He checked the furnace and changed the filter. I would say an A.”

“A heater wasn't working so they came out, replaced some parts, and got it working. I signed a yearlong contract with them. It was effective; it was good. I'll give it an A.”

“They were prompt, and they did the job very quickly. It was a complete overhaul. They took one out and replaced that within two or three days. I had to wait for the actual thing to arrive. It literally came in and two days later it was up and running. I would give them an A.”

“They were timely, and they actually did a great job on the install. It was an A/C replacement. I rate them as an A.”

“We had a coolant problem. They just did what they said they were going to do and took care of the problem. No issues. I'd rate them an A.”

“It was fine. They did the work, and the A/C and heat works now. It was a new system. That's what we needed. I'd give them an A.”

“They did a great job. They did a good job with the installation. They installed a new HVAC system. Their follow up was really good, and their customer interaction was good, too. I'd give them an A.”

“They were on schedule, and they did what they said they were going to do. They installed a few HVAC units for me. I would grade them an A.”

“It was a great experience; I would hire them again if I needed them to do the work. They installed a whole new furnace and duct work. We are all set.”

“I liked their responsiveness and the end product. They replaced the heating and air system in my house. I would grade them an A.”

“We've been using Central Heating & Air for several years, and they've been very good. A few years back, we had to use their emergency service in the middle of the night, and they performed very well on that. We have a humidifier that is attached to the furnace. It's a little bit tricky, and not all their people understand this particular kind of old piece of equipment. We found one that did, and I said, 'Hey, this is the man I want to come out from now on to work on this thing,' and they said, 'No problem.' That individual comes out here and does it, and when they call up to schedule it, they tell me who's coming out to do the work. I wouldn't have any reason not to give them an A+.”

“For heating and air, we've used Central. We've been using them for 15 or 20 years. They get an A+ rating.”

“I use Central. They just do regular maintenance, and when I had to have my air conditioning unit's compressor replaced, they took care of that as well. They're conscientious, they do what I ask, and they come when they're supposed to come, so I would give them an A.”

“They're decent people. They seem honest, and they're responsive, so they're pretty much all I could ask for. They do semiannual checks. I'd probably give them an A.”

“We use Central Heating & Air, and they do a good job for us. They come out and do maintenance on our systems, check for dirty filters, and make sure that the system is in order. No issues—so far, so good. They get an A.”

“We use Central Heating & Air for our heating and air. We've used them since we moved in—about eight or nine months. We've only had them come out once, and it was a pretty good, quick, efficient service. I was installing a thermostat, and I blew a fuse, so they came out and fixed that. That's really the only interaction we've had with them. I'd give them an A.”

“I think Central is fantastic. I was referred to them by a neighbor who has used them for years and years. I had no heat in the middle of the winter, and the guy from Central Heating & Air took one look at it, connected the wires, and it worked. From then on, they have been fantastic—A+.”

“They replaced my entire system, and I thought they were excellent. I liked the knowledge of the people who came out. I would absolutely recommend them; I still have them do my service twice a year. I would give them an A.”

“They're golden. We've had them for quite a few years. They installed our units, and they maintain them. It's the same tech every time, and he goes above and beyond the checklist—A+.”

“We love Central Heating & Air. They've done everything. They're timely, and their technicians are professional. They get an A.”

“We found our heating and air company through Best Pick Reports—Central Heating & Air—and we still use them. We have a maintenance agreement with them, and they have been number one on the thing for a long time. They deserve an A.”

“Most recently, they came out for my yearly checkup for my heating and air system. They were nice, fast, and efficient, and they did well. I chose them because they were rated really well, and they came when they were supposed to come—night, morning, or whenever. They're great—A+.”

“We were zoning our house because we were having problems with different temperatures in the house. We talked about it quite extensively with the salesperson, and we put three zones in. The salesman was very educational and helpful. When you don't know much about heating and air conditioning, and they take the time to say it in your words, it makes a big difference. We have a lot of incandescent can lights in the house rather than LED lights, so we discussed our energy efficiency. Then, they capped off the top of the can lights, which helps keep the heat in. I chose them because of the personality and friendliness—it almost felt that we were friends rather than just a cold number, a sales call, or whatever. I guess I'd give Central an A+ because they were excellent.”

“They installed a whole new HVAC system for me in my loft, and they just did a nice job. They did it very efficiently and very neatly, and they were very nice. I think I found them in the Best Pick Reports book. I would definitely rate them as an A+ company.”

“Central comes to my house every six months to give me a check for summer and a check for winter, and they replace the air conditioning filters. They're very easy to work with. They're always on time, they do what they're there to do quickly, and they're very clean. I enjoy the relationship with them, and I would recommend them to anybody. They've earned an A+.”

“I use Central to service my air conditioner and my heater, and they do a great job. The quality of their work is good, so they get an A grade.”

“We used them to replace an air conditioning unit that was destroyed when a tree fell on it, and we were very happy with the work they did for us. They should get an A.”

“My heating and air person is always very good. They installed a new unit last summer, and they do my routine maintenance. I got them from the Best Picks. I would rate them as an A.”

“I think Central Heating & Air replaced an A/C unit, and they come out and service the unit twice a year. I'd give them an A grade.”

“I have a service agreement with them, so twice a year, they come out and do routine maintenance on my heating and air systems. They're here when they say they're going to be here, and they do good work. They also put a new air conditioning unit in my house last year, and again, they did a great job. I've been using them for a long time. I'd give them a straight A.”

“I started off with them because I think they're in Best Pick Reports. I've been with them for seven years, and they've been excellent. In fact, they're so good that when they had a bad technician that I was very upset with, the owner called me personally and said, 'I will give you a service contract for a year for both of your houses to keep you with us.' That was pretty confident. Most of the guys I see are regular guys that I know. The original guy I went with is now one of their supervisors, so I like the longevity and the training—they really know their stuff on the equipment. I would give them an A+.”

“We just had an A/C person here today to do the maintenance, and it was great. I have a maintenance contract with them, so they come twice a year to check the A/C and the heater. They come right away—they will come at night, no problem. They installed the initial units, too. I would give them an A.”

“We're on service contract with them. They're pretty good, and they are honest. They've made a big mistake before, and they fixed it. They've been with us since before we moved, and we wanted them to follow us to this house. We put hardwoods in the basement, and then all of a sudden, those hardwoods started to buckle. The floor man had to rip up those floors with an underground spring, and he found out the air conditioner was leaking in that little hole they're supposed to wipe out every time they come. The other guy would put bleach in there to stop mildew from growing in the tube, so I never, ever thought about it until it was too late. Central paid for those floors. I'd give them an A because they ended up standing by their work.”

“They installed a new HVAC system on two floors. They were very pleasant. They worked pretty fast and cleaned up the mess. I had used them for my maintenance and repairs in the past, and I've always liked them. I'd give them an A.”

“Recently, our air conditioning system wasn't working properly. Their technician was very professional; she showed up on time and seemed to know what she was doing. She was able to figure it out and get it fixed. They were one of the most professional companies on the phone, and they seemed reasonable to deal with. I would give them an A- because a couple of times, it has taken multiple visits when I think they should have been able to figure it out more quickly.”

“They do maintenance on air and heat, and their customer service is very good. Central Heating & Air is a grade-A company.”

“We've used them for several years, and we think they do fine. I think their customer service is very good. I would probably rate them as an A.”

“Central is coming to do annual maintenance this Saturday. It's been a year without maintenance, and everything's fine. I have no complaints—they get an A.”

“We have a maintenance contract with them, so they come either two or three times a year just to do maintenance. They're always on time, and they always explain what they do, so there are never any surprises. I chose them because the previous owners of the home used them. I'd give them an A.”

“I had both replacement systems installed by them several years ago, and since then, they've come out to do some service work occasionally. I know them very well, and they're a very, very good and very professional company. When they come in your house, they're very organized and very clean. They do a good job with the service. They're also very prompt, and in that business, you want them out there right away. I probably chose Central because they gave me more options, which was nice. I guess I would give them an A.”

“Central is terrific. They've done two systems here, and they maintain the system at a rental property that we have. They explain it, they work with you, they're reactionary, and I was very pleased. Their customer service is good, and the people in the office seem to know exactly what's happening. I'm satisfied.”

“Central did everything they said they were going to do. They replaced a heating and cooling system on our second floor, and then they came back after it was installed to make sure everything was running correctly. I would say they deserve an A, excellent. They did a great job.”

“I've used Central for 32 years, and they've been excellent. They've serviced my home two or three times a year, and they've replaced my air conditioning unit at least once. I continue to use them because they're a good company.”

“Central Heating & Air has always been very good for us. They put in a new air conditioner last summer, and that was fine. They have a good program with a couple of free follow-up visits to make sure it's good. I've used them for quite a while, and they've always been quite satisfactory; I don't think there's any question that I've had a positive experience with Central. They would get the highest grade—whatever it is.”

“Central Heating & Air has always been excellent. We have a maintenance contract with them; this system is twenty-seven years old, and it's still going. I would rate them an A+.”

“We've used them for years—no problems. I think they're actually in the Home Reports book; that's probably where we initially found them. They show up when they're supposed to, and they follow through on the six-month maintenance—they come out. They're just very easy to deal with. I'd give them an A+.”

“I like Central for heating and air; I have their maintenance agreement. We had to call them out to fix something in the past, but it's been quite a while. I would give them an A. They usually come right about on time, and if they don't, they let me know.”

“It's been a good experience. We've had a service contract with them and used them for probably ten years, so obviously, if we continue to renew it, we're satisfied. We had one situation when the furnace went out within the last six months, and they came out on an emergency basis—very quickly. I would rate them an A.”

“The air conditioning guy was from Central Heating & Air. They did the job. They came, they didn't fool around, and off they went. It was my first service because I just moved to the Atlanta area; I went through the Home Reports. They'd get an A grade.”

“We've been using Central Heating & Air for about 30 years, and we haven't had any trouble with them. Whenever we need them, they're here. They do a very good job, and when they leave, you don't know they were here. They deserve an A.”

“A couple of years ago, I used Central Heating & Air—that was very good. They replaced my upstairs and downstairs HVAC units. Everything went fine. I had to call them back, and they came back right away. I think it was a pretty minor issue, and they fixed it—very prompt, very good service. I think I've used Home Reports to get the name. I would give them an A.”