Central Heating & Air
20th year as a Best Pick
certified company
Based on 337 reviews
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Best Pick Guarantee
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
20th year as a Best Pick Call
"We have customers that were with us when my father began the business in 1947. As a company recognized for its training excellence, Central's technicians have the knowledge and resources to serve our customers' needs. We stand behind every job, no matter how large or small, with a 100 percent satisfaction guarantee."

Jim Woolley, Jr. | Owner
Company Information
Services Offered
Central offers repair services, energy-efficient equipment installations, service agreements, energy audits, and home performance testing and solutions. Central is a Carrier Factory Authorized Dealer and services all brands.
The company offers extensive warranties and a 100 percent satisfaction money-back guarantee.
Company History
Jim Woolley is Central's second-generation, hands-on owner. Central has provided residential and commercial HVAC services for 70 years.
The company is a 2007 Carrier President's Award winner that employs technicians certified by the North American Technician Excellence (NATE), the National Comfort Institute (NCI), and the Building Performance Institute (BPI). Manager Keith MacKinnon serves on the advisory board of Gwinnett Technical College.
Areas Served
Dunwoody/Sandy Springs, Gwinnett/East Metro, Roswell, Alpharetta, Johns Creek & Cumming, Cobb/Marietta, North Atlanta
A selection of 337 homeowner reviews:
“Central was very thorough and detailed. They documented everything and went over everything with me. They put on those little slippers before they walked into the house. It was all really an excellent experience. I would definitely rate them as an A+ company.”
“It was a semiannual maintenance inspection. They're thorough, courteous, and definitely knowledgeable, and they really appear to be looking out for my best interests. I'd give them an A+.”
“They're wonderful. They discussed everything with me in terms of what I wanted and needed. They replaced the whole air conditioner and fixed vent problems, and they did a great job. They earned an A grade.”
“Central Heating did HVAC work, and it was good. They were fast and reliable, and everything works perfect. Everything's A+.”
“We called a couple places, but ended up getting the work done by Central Heating and Air. They replaced and upgraded our heating and air conditioning unit, and they increased the size of the duct work from 6 to 8 inches. They had excellent customer service. We had the unit go out in the Summer. Even though they couldn't get us scheduled, because it was very busy, they came in and did a minor replacement of the piece that was broken until they could come in two weeks later. At least we had our air conditioner working until they could come in and do the work. I would grade them an A.”
“We have a maintenance agreement with them. I liked the representatives that came out that came and worked on it. I haven't had problems, and they were good to come back if I needed something. I rate it an A. I'm highly likely to recommend them, because I have a maintenance agreement with them. I wouldn't have done that if I didn't like the way they did it.”
“It was fine. It was very thorough. It was just like a tune up—a checkup of the system. I rate it an A+.”
“The person who came was personable, gave me the information I needed or asked for, and went about his business. I was comfortable with him. It was just checking out my furnace and air conditioning. I would say it was an A, A+.”
“I didn't have a problem with it. They worked on my air conditioning. A+ is good.”
“They were timely and available when I needed them. They cleaned and serviced my air conditioning and heating units. I rate them A+.”
“They're on time, and they get the job done. They've rerouted drain lines and fixed my air conditioner twice. You call them, and they come within 24 hours. I rate it an A+.”
“They were friendly, and they were pretty fast getting there. They just did actually a cleaning last time and an inspection. I rate it an A+.”
“They were great people and very clean. It looks great. They put additional ducts for two of them. I would grade them an A+—they are great people. I was very satisfied, and I would absolutely recommend them to a friend.”
“I've used them for 20 years; they come out on time, and they are efficient. Good technicians—they will come in evenings. They did heating and air condition. I would grade them an A+. They put in five units for me over the years at least. I would recommend them to a friend.”
“I liked their promptness, and the fact that they were on time. They installed a furnace and air conditioner. I would grade them an A+.”
“I liked their people. They put a full heating and air conditioning system, replacing the other one. I would grade them an A+.”
“Good customer service. They were good—no complaints. They installed some kind of air filter in my attic. Something to do with hot water heater. It was just the filter. I asked them about insulation, but they told me mine is in code so I didn't need any of that. I would grade them an A+.”
“They did HVAC work for me. They were just professional. I rate it an A.”
“I liked it very much. They did a very good job; they were very thorough and very helpful. He checked the furnace and changed the filter. I would say an A.”
“A heater wasn't working so they came out, replaced some parts, and got it working. I signed a yearlong contract with them. It was effective; it was good. I'll give it an A.”
“They were prompt, and they did the job very quickly. It was a complete overhaul. They took one out and replaced that within two or three days. I had to wait for the actual thing to arrive. It literally came in and two days later it was up and running. I would give them an A.”
“They were timely, and they actually did a great job on the install. It was an A/C replacement. I rate them as an A.”
“We had a coolant problem. They just did what they said they were going to do and took care of the problem. No issues. I'd rate them an A.”
“It was fine. They did the work, and the A/C and heat works now. It was a new system. That's what we needed. I'd give them an A.”
“They did a great job. They did a good job with the installation. They installed a new HVAC system. Their follow up was really good, and their customer interaction was good, too. I'd give them an A.”
“They were on schedule, and they did what they said they were going to do. They installed a few HVAC units for me. I would grade them an A.”
“It was a great experience; I would hire them again if I needed them to do the work. They installed a whole new furnace and duct work. We are all set.”
“I liked their responsiveness and the end product. They replaced the heating and air system in my house. I would grade them an A.”
“We've been using Central Heating & Air for several years, and they've been very good. A few years back, we had to use their emergency service in the middle of the night, and they performed very well on that. We have a humidifier that is attached to the furnace. It's a little bit tricky, and not all their people understand this particular kind of old piece of equipment. We found one that did, and I said, 'Hey, this is the man I want to come out from now on to work on this thing,' and they said, 'No problem.' That individual comes out here and does it, and when they call up to schedule it, they tell me who's coming out to do the work. I wouldn't have any reason not to give them an A+.”
“For heating and air, we've used Central. We've been using them for 15 or 20 years. They get an A+ rating.”
“I use Central. They just do regular maintenance, and when I had to have my air conditioning unit's compressor replaced, they took care of that as well. They're conscientious, they do what I ask, and they come when they're supposed to come, so I would give them an A.”
“They're decent people. They seem honest, and they're responsive, so they're pretty much all I could ask for. They do semiannual checks. I'd probably give them an A.”
“We use Central Heating & Air, and they do a good job for us. They come out and do maintenance on our systems, check for dirty filters, and make sure that the system is in order. No issues—so far, so good. They get an A.”
“We use Central Heating & Air for our heating and air. We've used them since we moved in—about eight or nine months. We've only had them come out once, and it was a pretty good, quick, efficient service. I was installing a thermostat, and I blew a fuse, so they came out and fixed that. That's really the only interaction we've had with them. I'd give them an A.”
“I think Central is fantastic. I was referred to them by a neighbor who has used them for years and years. I had no heat in the middle of the winter, and the guy from Central Heating & Air took one look at it, connected the wires, and it worked. From then on, they have been fantastic—A+.”
“They replaced my entire system, and I thought they were excellent. I liked the knowledge of the people who came out. I would absolutely recommend them; I still have them do my service twice a year. I would give them an A.”
“They're golden. We've had them for quite a few years. They installed our units, and they maintain them. It's the same tech every time, and he goes above and beyond the checklist—A+.”
“We love Central Heating & Air. They've done everything. They're timely, and their technicians are professional. They get an A.”
“We found our heating and air company through Best Pick Reports—Central Heating & Air—and we still use them. We have a maintenance agreement with them, and they have been number one on the thing for a long time. They deserve an A.”
“Most recently, they came out for my yearly checkup for my heating and air system. They were nice, fast, and efficient, and they did well. I chose them because they were rated really well, and they came when they were supposed to come—night, morning, or whenever. They're great—A+.”
“We were zoning our house because we were having problems with different temperatures in the house. We talked about it quite extensively with the salesperson, and we put three zones in. The salesman was very educational and helpful. When you don't know much about heating and air conditioning, and they take the time to say it in your words, it makes a big difference. We have a lot of incandescent can lights in the house rather than LED lights, so we discussed our energy efficiency. Then, they capped off the top of the can lights, which helps keep the heat in. I chose them because of the personality and friendliness—it almost felt that we were friends rather than just a cold number, a sales call, or whatever. I guess I'd give Central an A+ because they were excellent.”
“They installed a whole new HVAC system for me in my loft, and they just did a nice job. They did it very efficiently and very neatly, and they were very nice. I think I found them in the Best Pick Reports book. I would definitely rate them as an A+ company.”
“Central comes to my house every six months to give me a check for summer and a check for winter, and they replace the air conditioning filters. They're very easy to work with. They're always on time, they do what they're there to do quickly, and they're very clean. I enjoy the relationship with them, and I would recommend them to anybody. They've earned an A+.”
“I use Central to service my air conditioner and my heater, and they do a great job. The quality of their work is good, so they get an A grade.”
“We used them to replace an air conditioning unit that was destroyed when a tree fell on it, and we were very happy with the work they did for us. They should get an A.”
“My heating and air person is always very good. They installed a new unit last summer, and they do my routine maintenance. I got them from the Best Picks. I would rate them as an A.”
“I think Central Heating & Air replaced an A/C unit, and they come out and service the unit twice a year. I'd give them an A grade.”
“I have a service agreement with them, so twice a year, they come out and do routine maintenance on my heating and air systems. They're here when they say they're going to be here, and they do good work. They also put a new air conditioning unit in my house last year, and again, they did a great job. I've been using them for a long time. I'd give them a straight A.”
“I started off with them because I think they're in Best Pick Reports. I've been with them for seven years, and they've been excellent. In fact, they're so good that when they had a bad technician that I was very upset with, the owner called me personally and said, 'I will give you a service contract for a year for both of your houses to keep you with us.' That was pretty confident. Most of the guys I see are regular guys that I know. The original guy I went with is now one of their supervisors, so I like the longevity and the training—they really know their stuff on the equipment. I would give them an A+.”
“We just had an A/C person here today to do the maintenance, and it was great. I have a maintenance contract with them, so they come twice a year to check the A/C and the heater. They come right away—they will come at night, no problem. They installed the initial units, too. I would give them an A.”
“We're on service contract with them. They're pretty good, and they are honest. They've made a big mistake before, and they fixed it. They've been with us since before we moved, and we wanted them to follow us to this house. We put hardwoods in the basement, and then all of a sudden, those hardwoods started to buckle. The floor man had to rip up those floors with an underground spring, and he found out the air conditioner was leaking in that little hole they're supposed to wipe out every time they come. The other guy would put bleach in there to stop mildew from growing in the tube, so I never, ever thought about it until it was too late. Central paid for those floors. I'd give them an A because they ended up standing by their work.”
“They installed a new HVAC system on two floors. They were very pleasant. They worked pretty fast and cleaned up the mess. I had used them for my maintenance and repairs in the past, and I've always liked them. I'd give them an A.”
“Recently, our air conditioning system wasn't working properly. Their technician was very professional; she showed up on time and seemed to know what she was doing. She was able to figure it out and get it fixed. They were one of the most professional companies on the phone, and they seemed reasonable to deal with. I would give them an A- because a couple of times, it has taken multiple visits when I think they should have been able to figure it out more quickly.”
“They do maintenance on air and heat, and their customer service is very good. Central Heating & Air is a grade-A company.”
“We've used them for several years, and we think they do fine. I think their customer service is very good. I would probably rate them as an A.”
“Central is coming to do annual maintenance this Saturday. It's been a year without maintenance, and everything's fine. I have no complaints—they get an A.”
“We have a maintenance contract with them, so they come either two or three times a year just to do maintenance. They're always on time, and they always explain what they do, so there are never any surprises. I chose them because the previous owners of the home used them. I'd give them an A.”
“I had both replacement systems installed by them several years ago, and since then, they've come out to do some service work occasionally. I know them very well, and they're a very, very good and very professional company. When they come in your house, they're very organized and very clean. They do a good job with the service. They're also very prompt, and in that business, you want them out there right away. I probably chose Central because they gave me more options, which was nice. I guess I would give them an A.”
“Central is terrific. They've done two systems here, and they maintain the system at a rental property that we have. They explain it, they work with you, they're reactionary, and I was very pleased. Their customer service is good, and the people in the office seem to know exactly what's happening. I'm satisfied.”
“Central did everything they said they were going to do. They replaced a heating and cooling system on our second floor, and then they came back after it was installed to make sure everything was running correctly. I would say they deserve an A, excellent. They did a great job.”
“I've used Central for 32 years, and they've been excellent. They've serviced my home two or three times a year, and they've replaced my air conditioning unit at least once. I continue to use them because they're a good company.”
“Central Heating & Air has always been very good for us. They put in a new air conditioner last summer, and that was fine. They have a good program with a couple of free follow-up visits to make sure it's good. I've used them for quite a while, and they've always been quite satisfactory; I don't think there's any question that I've had a positive experience with Central. They would get the highest grade—whatever it is.”
“Central Heating & Air has always been excellent. We have a maintenance contract with them; this system is twenty-seven years old, and it's still going. I would rate them an A+.”
“We've used them for years—no problems. I think they're actually in the Home Reports book; that's probably where we initially found them. They show up when they're supposed to, and they follow through on the six-month maintenance—they come out. They're just very easy to deal with. I'd give them an A+.”
“I like Central for heating and air; I have their maintenance agreement. We had to call them out to fix something in the past, but it's been quite a while. I would give them an A. They usually come right about on time, and if they don't, they let me know.”
“It's been a good experience. We've had a service contract with them and used them for probably ten years, so obviously, if we continue to renew it, we're satisfied. We had one situation when the furnace went out within the last six months, and they came out on an emergency basis—very quickly. I would rate them an A.”
“The air conditioning guy was from Central Heating & Air. They did the job. They came, they didn't fool around, and off they went. It was my first service because I just moved to the Atlanta area; I went through the Home Reports. They'd get an A grade.”
“We've been using Central Heating & Air for about 30 years, and we haven't had any trouble with them. Whenever we need them, they're here. They do a very good job, and when they leave, you don't know they were here. They deserve an A.”
“A couple of years ago, I used Central Heating & Air—that was very good. They replaced my upstairs and downstairs HVAC units. Everything went fine. I had to call them back, and they came back right away. I think it was a pretty minor issue, and they fixed it—very prompt, very good service. I think I've used Home Reports to get the name. I would give them an A.”
“We use Central Heating & Air. They've installed two air conditioning systems in the last year. I liked the product that they offered and the service that they provided. I would grade them an A, and I would refer them out.”
“I use Central Heating & Air. They've replaced a unit for me, and they have done maintenance. I have had a positive experience with them so far; I would give them an A.”
“I use Central Heating & Air; I actually got them from the Home Reports book. They've always worked out great. The most recent thing they did is replace the air conditioning unit. I get them out of Home Reports because I don't go with anybody else anymore—I don't feel like taking a chance. I would rate Central an A. They explained everything to me about what we had and what we needed, and they made suggestions of how we could try to avoid expenses in the future—that kind of thing.”
“I used Central Heating & Air. They were wonderful. He diagnosed my problem and saved me a ton of money. I was afraid my furnace was going bad, but it was some sort of bizarre safety-kill-switch thing that had shut my furnace down. That was the first time I'd ever used them; I actually found them in the Home Reports. They finished the work in a reasonable amount of time. I would give them an A+ grade.”

I've been using Central for 46 years. They're the best as far as I'm concerned. Everything about them keeps me satisfied. I have a yearly contract with them, and they go the extra mile—A+.

I've been using them for seven or eight years, and they've been fabulous the entire time. They've replaced our Freon and upgraded our air conditioning unit. I'd recommend them to anybody—they're an A+.

We've been super pleased with Central. They installed our system, and they've come out three times a year to maintain our system since they installed it. Their customer service is great. I'd give them an A+.

We really like Central. They're very prompt, and everyone we've worked with has fantastic customer service. I'd give them an A.

I use Central Heating & Air. I've been using them for 15 years. They provided filters. They're on time, they seem to know what they are doing, and they are polite. I would grade them an A+.

My heater is from Central Heating & Air. They're in the Home Reports. They put in two new systems in the last four years. They did, as far as I'm concerned, an excellent job. They're A+. They do our maintenance, and that's great. They come when they say they will; we're not sitting around, waiting on them. I feel comfortable with them in my home. They explain things well, and they laugh at my jokes. They're very nice. There's one guy they send in. He's a young guy, and he understands and appreciates the comedy.

I have an ongoing contract with Central Heating & Air, and before they come out, they call to make sure that I know I have an appointment scheduled. It's easy to work with them, and I've had to call them for an emergency, and they come right out. I would give them an A+.

Right now, we're using Central Heating & Air. They're reliable and reputable. I've had them for several years and will continue to use them. I'd give them an A rating.

From the Home Reports, I got Central Heating & Air. They're all A's. I'm on contract with them now; they check my air conditioning and my heating units twice a year. If I recall correctly, the Home Reports give the top three or something like that. I see more, but I usually look at the top three recommended. I call all three, they come out, and then, I pick one.

Central Heating & Air did a good job. They are who does our maintenance. I would say I've had a positive experience. I feel like they do good-quality work. I feel that they very much finish the work in a reasonable amount of time. I would give them an A.

Central Heating & Air does the annual checkup on my furnace, which they installed about a year ago or a year and a half ago. No problems with the technicians; I thought they were excellent. We have a contract with them.

I have used Central Heating & Air. They have been our provider for, maybe, four or five years. Unfortunately, I had to have an air conditioning taken out, and they did a very nice job. Number one, they were very thorough in their approach. It was in an attic, so they came the day before to look at what they were going to have to do. They, also, were very punctual. They said they were going to start at eight that morning, and the guy said, 'Hey, look. It's going to take all day,' instead of saying, 'We'll be done at two o'clock.' You know how they do that. They were very clear about saying, 'Hey, we're not going to be out of here before six or seven,' so I appreciated that. I know my whole Saturday's blown, then. They did a nice job removing the equipment—taking the old unit out and doing that—so I was very pleased. I would give them an A.

We're satisfied with the companies that we have. We're using Central Heating & Air. They're good. I would say they'd be an A.

I have been using Central for three years. All the repairs they've done have held up over time. I would recommend Central Heating & Air to others.

I've recently switched. I'm now with Central Heating & Air. They do the maintenance. I think I've mostly had the same people. I had them do a system.

Central handles my heating and air, and they're very good. I have a contract with them. They come out three times a year. I've been working with them for a little over five years. There've been no issues that didn't get resolved.

I use Central because I got them from the Home Reports book. They've pretty much done what was needed, and there haven't been any negatives. I guess I'd give them an A. I would probably refer them.

They just did annual maintenance. We've been using them for three years. We've had a good experience. The people who come out are knowledgeable; they walk me through. They answer any questions I have. They're very responsive to those things and very responsive on the scheduling overall. They came recommended from another homeowner in the area. We were comfortable with them from the recommendation because they had been very satisfied.

We use Central Heating & Air. We have a service agreement with them. They do very professional work, and their conduct is very professional. They just checked the filters and checked the performance of the furnace and the air conditioning unit. I'd give them an A.

I use Central, and they are OK. I haven't had any issues with them. I would rate them an A. They send me notice when they are coming. We had an emergency at night, and they came on time.

I had a new HVAC unit put in a year and a half ago, and Central Heating & Air is doing all of my routine maintenance. It went very well. They took out the old unit, brought the new unit, installed it, and did some decking in order to support the new unit. Everything has worked fine.

I've called Central Heating & Air here and have had outstanding experiences with them. It was service as I needed it, and then, after the fact, I decided to sign up for the maintenance and have used them since.

They did my maintenance on the unit they installed. They do the checkup on it. The technicians are good. The communication and the quality of the work were fine. Their customer service was an A+. They're on time, they did a good job, they don't leave a mess, and I didn't have a problem with them.

Central Heating & Air is who we used. They've been fine.

We just had an air conditioning unit installed this past year by Central Heating & Air. They did a very good job. They were thorough. The guy gave me a good written estimate, which was the thing that I struggled with when I went through another company. The guy that company sent over here wrote a number down on a blank sheet of paper and said, 'We can do it tomorrow.' When I told him I wanted a written estimate, all of a sudden, he had to leave, and I never heard another word from him; it was unbelievable. I complained to that other company and, of course, they said, 'Well, we'd be glad to send somebody out.' I said, 'That's fine as long as it's not the company you just sent out here a little while ago.' They said, 'Well, they're the only one we deal with,' so I parted ways with them and went with Central.

We always use Central Heating & Air, and they always do a great job. They come when they say they will. They're always very knowledgeable. They don't try to sell you things that you don't know if you need or not. I'd give them an A.

I went with someone out of the Home Reports. It was Central Heating & Air. It was a positive experience. When we brought the house, the upstairs air conditioning wasn't working, and they came, kind of identified the problem, and fixed it. The guy was very polite. I would grade them an A.