“We actually did not have a positive experience with them. They came out to fix our air conditioner about a year ago, and we were definitely overcharged for the parts. They were friendly, but they were ripping us off. We did not feel they had good customer service because they were taking advantage of us, so we stopped using their services after this incident. They came out to fix our air conditioner, and there is a compressor in there that we got online to buy for two for fifteen dollars, and they were charging us one-hundred and fifty dollars for. I would grade the overall experience D. We felt like the price was ridiculous. And then we questioned them about it, they, of course, defended themselves. But we didn't feel like it was a fair agreement and partnership. I would probably not recommend them.”

“They put in a whole new unit, heating and air conditioning. It's working much better than the old one, I'll say that. I’ve used them before. They had serviced my old unit before. They come every three months, I think it's for pest and bugs and stuff like that, and I'm very satisfied. They’re A+ overall. I’ll recommend them.”

“We have been real pleased with Estes Services since we've had them. We've had them for years. They've been our home warranty for air conditioning for years and years, and they also installed our air conditioning. They get an A, and I would highly recommend them.”

“They showed up on time. They provided the work that we needed done, and they were quick. They moved a heating and cooling air duct return from the ceiling to floor. And it's working today. They get an A+.”

“They're willing to work with you. They do the air conditioning, the maintenance, every six months. I'd grade them A+.”

“I thought it was a fair price and good work that they did. They did air conditioner replacement for me. I would rate them A+. It was great service across the board. I definitely would recommend them.”

“Estes Services were able to come out very quickly and respond to the call that I had. They serviced my air conditioner and replaced my thermostat. Everything's working good since then. I'd give them an A overall.”

“They showed up on time. They did the work quickly and efficiently. It didn't cost me a lot of money, and they are very predictable and very personable and good human beings. They maintained my air conditioning and heating. I'd give them an A+.”

“Estes Services were here on time, they told us everything we needed to hear, and I thought they pretty much did a good job on working on everything. They just did our spring inspection. I'd give them an A+ overall. We haven't had any trouble.”

“There was just no disappointment. I'd give them an A overall. They're primarily inspecting, so there's not much work done. But they come to inspect the equipment, see how it's doing, and clean the filters and stuff like that. That's not high-tech. I don't normally go out of my way to recommend people.”

“They're on time, the technicians are very efficient, and they know what they are doing, they get it done and get on with it. They serviced semi-annually my heating and air. I would grade the overall experience A. I would highly recommend them, and have recommended to a lot of my neighbors.”

“I think they repaired what we wanted to repair. I would rate their performance 50/50. They did a repair to the heating system. I'd give them a C overall. I think they fixed what they wanted to fix, but they just tried to sell me a new furnace. It was just a sales call instead of a repair call—I didn't appreciate it. I don't appreciate that. I'm very aware of these things. A sales call was not a repair call.”

“They're expensive. I have a contract with them, and they come and do what I need done. I've had a new furnace for a few years. They do a free inspection twice a year. If I need some work done, I'll get a reduced price because I have a contract with them. I have no complaints other than getting them to reduce the prices. I’ll give them an A+. Very likely to recommend them.”

“They had some difficulty with the parts, and they had to send people out a couple of times, so I had a long wait. When I complained about it, they immediately told me that they were going to make sure I was first on the list. ‘We will make get someone out there right way, and we are not going to charge you for the labor because we made the mistake.’ So, I thought they were very honorable about what they did and how they handled it when I filed the complaint. They did not charge me the labor on the second visit that they fixed a part that was defective on the air conditioner. Everything is great, and it has been since. We will continue to use them. We've been very pleased with them over the years. I would give them an A. I would highly recommend them.”

“It was OK. I've had them for years. They always come out and service my A/C and heating unit. I'd give them an A+ overall.”

“They're dependable, and they always do a good job. We never have a problem with them. They fix our air conditioners and furnaces. I’d rate them A.”

“They're just a reputable company and I've used them in the past. They did air conditioning and heating, the furnace. I'd give them an A overall. They were a good company.”

“They've done a lot of things. Most recently, they replaced an air conditioner. It's fine now. They get an A+.”

“They just did the spring checkup on the air conditioning. It's doing OK today. I'd give them a B overall.”

“It was fine. I have a monthly service with them. Just servicing the H-VAC. I'd rate them A+ overall.”

“I've been a customer for a long time. They did air conditioner cleanup. I'd give them an A+ overall.”

“Quick and professional. They’re A+.”

“I have been looking for someone else to do my home because I don't get a warm and fuzzy about their product. I requested the guy to check the plumbing. I asked him to fix the sinks in the bathroom and my kitchen. He quoted me a figure of $1,7, so I want to know what am I paying for. That, I did not like. Then I asked him if he would send me some pictures with the money amount, so I could choose my own products. It took about two weeks for someone to send me some pictures. I thought that was really messy. I'm a customer, I requested something, and I didn't get it. I got an email that had three pictures of toilets with no name and no price, and I thought that was really tacky. They put a water heater in my house, and I can say they showed me the price. I needed it and I went ahead and purchased it. I was pleased with their service, because this man was upfront. I had not gotten back to them about the inspections. I held off on it because I wanted them to do some more work for me. But I'm not going to just pay $1,7, and I don't even know what I'm paying for. I don't even know how much the labor is. So, I'm not happy with the service that I have received. And then somebody goes underneath my house. The only people that have been in my house were the men that put in the water heater, and the man that came last year who did the filter and my first inspection. My air conditioner, I looked under there because I didn't know why my house wasn't getting cold. I see the silver thing from my air conditioner is loose and underneath my house is freezing, and I don't know what to do. And the only people that have been under my house are Estes people. I'm still paying because I have to have somebody do the electrical. I know if I call them they are going to charge me $3 or $4 just to find out what's wrong with my air conditioner. The only people that touched it was the man that did the filters, and they removed my water heater from under there and put in my garage, which I'm thankful they did that. That was a genius idea from that man. The only time the electrical guy came was when they moved the water heater to electric. The guy's name was Mike and the other guy's name was J, but he and the other guy were good. Whoever was the last one that touched my air conditioner, I don't know if he left a piece unhooked, or if it fell off, but I will not rate him. I will give him a not satisfied. Whatever the poorest score is. The plumber did not do what I asked him to do. I can't give the HVAC a good grade because I don't know if he did it.”

“They were timely, they were friendly, they explained what was going on, and the estimate was perfect. A little over a year ago, I bought a new condo that had a new air conditioner. It had not been installed correctly, which nobody caught until after the fact, and they came and got the whole thing redone for me, and it works beautifully. I would definitely grade them an A. I would highly likely recommend them to a friend.”

“I liked that they sent the same guy back that came the first time. He was knowledgeable and nice, and he knew my system. He repaired the air conditioner and replaced the blower. I would grade them an A.”

“I would grade them an A for the HVAC work they did.”

“I like the efficiency. They finished fast and were done on time. They did a check on my A/C and furnace. We had just moved into a new home. I would grade them an A.”

“They come out here and do a great job. They got a very good air conditioning unit, and it is going very well. They deserve high marks. I would grade them an A.”

“They did good work. They are always nice when they show up. They did A/C work and some general maintenance. I would grade them an A.”

“They did maintenance on two air conditioning systems. They showed up on time, the pricing was reasonable, and I think they did a reasonably good job, so it was a no hassle experience. I would grade them an A.”

“The latest time they came out, they did a check for a leak on our HVAC system. I liked that they call you 3 minutes before they come out, and you don't have to wait there all day. I would grade them a B.”

“I usually have a positive experience with them. They do our yearly check-up, and they were here once for the plumbing. Usually they are here almost as soon as I call. I would grade them at least a B+.”

“They replaced an air conditioning unit. They were very professional, and they did what they said they were going to do. It worked well, and they did a great job. I would grade them an A. It's extremely likely that I would recommend them.”

“I've used Estes for years. They've replaced my entire HVAC unit, done duct work, and even installed a new duct. I've also added on their services for plumbing. I keep going back to them because they get the job done, and they take care of me. I would grade them an A.”

“I've had them out for a couple issues. Within the last month, they came out for a hot water heater installation, and then this week, a kitchen sink stoppage issue. They are usually a fast, responsive service. And the guys are very professional. I would grade them an A.”

“They've done both HVAC and plumbing. They are always very prompt in contacting us. And they are also very professional when they get here, and we feel very confident and safe with them in the house. I would grade them an A. It's very likely that I would recommend them.”

“I had an air condition that was under warranty. It was two years old and the motor went out on it. They did replace the motor for free, but I still had to pay $233 for it to be installed. It's just, what do you have a warranty for if you still have to pay $233 and the motor still goes out? I did not call them. Since I have a contract with them, I would grade them a B.”

“They did a routine service on an HVAC system to prepare for the sale of our house. The best part was that the technician explained the process pretty thoroughly about what he was doing, and he provided a very detailed write-up that we could pass on to our buyers at the end of the service. I would definitely grade them an A.”

“I have used them for 4 years. they take care of everything. This year, I've added electric and plumbing, and I've had HVAC for 4 years. I'm a retired physician and I have referred patients to them over the years. I've never had a problem. They just do a terrific job. Tommy Estes is a wonderful administrator, and his son Bryan has taken over and done a good job. Everyone with them just seems to go out of their way to do things and keep us happy. Their service has been fantastic. Over the years, I've replaced all five of my heating and air conditioning units. I would grade A for all of them. In all the years that I have been referring patients to them, I’ve only gotten one complaint, which they handled quickly. And the patient called me back to tell me how happy he was. I think they set an example of excellence that is seldom seen and never exceeded.”

“They've  done a fine job with the heat, air, plumbing, and electrical. They do a thorough job explaining things to you. Everything that they were going to do, they did, and they explained it to me. I would grade them an A. They understood that you may not have known exactly what had to be done, or why you would need this or that, so they were excellent. The only problem was, when it was time to get the receipt, they had trouble putting the information in one of the systems that they used. One person knew more than the other, but they did a good job. If you don't know anything about the area, they help you to get comfortable, and I don't know if everyone would do that.”

“They've done some service for my HVAC unit. They've worked for me a few times. I like that they are convenient. I would grade them an B.”

“They came out recently. They ended up replacing Freon in air conditioner. The technician was very good, very knowledgeable, and very personable. I would grade them an A.”

“They did air conditioning repair for me. It seemed very thorough and honest, and they explained a lot of what they were doing and what our options were. I would grade them an A.”

“They just repaired an A/C unit. It was good. I would grade them a B.”

“They did a routine heating and air conditioning system. I would grade them an A.”

“My system started leaking, and so they ended up having to replace five pounds of refrigerate. I would grade them an A.”

“They came to check out my unit because it wasn't working. They will be coming out tomorrow to give me a price on a bunch of stuff. I like them because they are a great company. I would grade them an A+ for what they have done so far.”

“My air conditioner comes in tomorrow. They only came to tell me that I need a new air conditioner. They changed a coil before. I live in a complex and I see everybody use them, that's why I chose them. I would grade them a B.”

“Estes does general air conditioning service for me. They were prompt and on time. I would grade them an A.”

“Estes put some Freon in my air conditioning unit. They are pretty courteous and professional. I would grade them a B. I think the cost of Freon might have been a little high.”

“I've always had a good experience Estes. I know Mr. Estes well, and Brian as well, so it's been a very good experience. They did HVAC work for me recently. I would grade them an A-. I have already recommended them.”

“They  were wonderful. We were very happy with them. They were very efficient, they were very friendly, they got everything done, and our HVAC is working great. They were first class. I would grade them an A+.”

“Estes is great. They are prompt, they know what they are talking about, and they do a good job I don't have to worry about being in my house when they do work on my HVAC. I would grade them an A.”

“Estes had a very good man that came out here this last time to service our HVAC. He found something that the others hadn't found, and he fixed it. I was very grateful. I have nothing but good things to say. It was suppose to be an annual checkup, but they found something that should have been done a year ago when I got a whole new outfit. They hadn't connected a wire, fixed a wire, or done something, but he found it and fixed it for me. It’s always a positive experience. I would grade them an A+. I think he did a great job.”

“I didn't like what they found, but I guess they knew what they were doing. Their technician was very kind, on time, and clean, and he represented his company well. They did service to my HVAC, put some Freon in it, and they are coming back. And when they come back for inspection, they are going to see if it is leaking anywhere. I'm satisfied, though, I think he did what needed to be done. I would grade him an A. Everybody at Estes has always been very kind.”

“They  were awesome. The service guy that came out here, I can't remember his name, but he was really, really friendly. I felt like he went above and beyond to fix our air conditioner. He stayed up on the roof for an hour to dry and thaw out our air conditioner. I hired them once, and then we signed up for a quarterly renewal.”

“They always let me know when they are going to come, and they are always on time. They clean up after themselves. I've been happy with their services. They changed the filter and checked everything, and they had to put in a new thermostat because it had gone out. I would grade them an A+.”

“I'm under contract, and they fulfill the contract. I actually got my HVAC replaced by another company, because they gave me a better rate and more time. I went with another company, but I would recommend Estes too. They didn't quite stack up to the company that replaced my system, but I would recommend them.”

“They did fine. They got people that know what they are doing. They came out here and got the job done. And if anything needs to be done, they bring it up. I would grade them an A.”

“I'm a manager and I used them at a few of our buildings. I had a problem with them not coming out with the right filter sizes. They had to make two trips. I would grade them a B.”

“I liked that their technician showed up when he was suppose to, and he did what he what he said he was going to do. They worked on my HVAC. I would grade them an A.”

“They are honest, reliable, and do a good job. They did some HVAC work for me, and I would grade them an A.”

“They are great. I had a hot water and air conditioning replaced by them. I would say they were excellent.”

“They  are always great. They are polite, they are on time, and they do a good job. I would grade them an A+”

“Their HVAC service was prompt and effective. I would grade them an A.”

“We've been doing business with them for 25 years. They put my system in originally and they are great people. What sticks out is their honesty. They just tell me the truth. We have a guy that comes regularly because I've got a service contract and he comes about twice a year and his name is Michael. He's really good. I had the same system for 25 years and I have two units. He just rebuilt the whole thing. He just did the heating and air. They would be an A+ rating. Michael is always honest and straightforward and always tells me the truth.”

“I didn't have a positive experience. They screwed up what they were supposed to fix and I couldn't get that guy to come back out. But it was late at night. He came here and he fixed what was wrong in my place and he was supposed to go next door and fix what was wrong with her place. She paid him a hundred and something dollars, and as soon as he left, I turned on my water in my condo and hers reopened. She had to mop up the floor again, and I called. The guy never would answer his phone. I called the next day. They said they couldn't get somebody out there that day. They were going to try and send him back out. That was the last I heard of it. It was negative that time. I called them to get them to service my air conditioning, and they said it'd be two weeks. Well, I said I can't wait two weeks. My mother was with them for almost 30 something years almost and they couldn't fit me in. I got another company to come out for me. They came out the very next day. I moved into a condo and a guy from another company was there. He came in and said he couldn't' do business with me, but he came in and looked at my heater. He told me I better not fire it up because it would catch on fire there's so much stuff in there. The other company came out here and said it can't catch on fire because of dust. I don't know why they told you that. That's ridiculous. I'd give them a D.”

“They're courteous and professional. They show up in a reasonable amount of time when they say they're going to come. They have done HVAC work before in the past. They installed the original construction. I would recommend them as well. I would give them a B+ rating.”

“They fixed something but it still wasn't fixed to my liking. I asked them to come back out and they said they would charge me to fix it. They said that too much time had gone by. They fixed my heating in march and it pretty much got warm after that so I never really got to use the heat. It's only when winter rolled around that I tried to turn my heat back on and it's still giving me trouble. They said I would have to pay them for them to come back. I'm going to have to use them again. I would give them a B. They were very professional and everything. It's just the one thing where I had to pay for them to come back. Otherwise, it was good.”

“We have a contract that they always honor and any problem we have, we call them. It was heating and air that they did. We bought a new air conditioning unit from them. They check our air and our heating every year and they do any repairs that need to be done. I would give them an A+.”

“I didn't use them for long, but the times I used them, they were always professional and they got back to me. They were on time and all that stuff. It was air conditioning that they did for me. It was repair and maintenance that they did for me. I had heard about them through a real estate agent that had used them before. When I bought the condo, she recommended them. I would say they're a B+. They did a great job.”

“They were good. Everything was fine. I would give them a B.”

“They installed a furnace for me like two to eight weeks ago. And that was great, but they installed a part for a hot water heater. In fact, they're scheduled to come out tomorrow. It's been 11 days since the time they first went out to look at it. I am extremely unhappy. I left a message with their sales manager and didn't get a response from him either, so I'm going to cancel my monthly service with them as a result of that. No sewer or drain work. If I had a furnace to put in, I would absolutely use them. My latest experience has been terrible, so I kind of have to put them middle of the road. I'd give them a C.”

“I stopped using them. They told me that my system needed Freon, that it was going to die, and I needed to get a new system. My system is still working, and that was like a year and a half ago. I went and got other estimates and decided that maybe they were contributing to the Freon leaking out of my system or just creating fear when there was none. I don't know, but I stopped using them. That's all I can say. It was a heat pump, so it either heats or cools. I wasn't sure if they were trying to feed into my fear that my system wouldn't work or what, but I stopped using Estes. I'd give them a C.”

“They were timely. They were knowledgeable. They did good quality work. They did a couple of things. They replaced my furnace unit but then they also did interior work. They took out all the old ceilings and insulation then restored the ceilings with drywall. They trimmed it all back out and then they put in new insulation and foamed all the gaps and everything. They did a real good job. They did some plumbing work and they also replaced a drain line that was old cast-iron that had deteriorated and replaced all that. I had already chosen them with HVAC and when I was talking to the salesperson about the other service, I expanded the service. They're an A.”

“I think they did some service on my condo. I'm trying to remember what they did for me. I know I had a problem with them at some point, but I did a service contract with them and we ended up cancelling the service contract. It's just been so long since they've done anything for my condo, I don't remember. I can't remember the ins and outs, what it was. Go ahead and give them a mediocre. I do remember I had to keep calling back out different companies and finally found someone to fix the issue.”

“We've had a couple of service calls but there were smaller issues. We had our HVAC system replaced and a water heater installed. I would rate them as a B. They didn't give us the right-sized hot water heater so we can only take about one shower of hot water.”

“They showed up on time and did what they were supposed to do. I had just been using them for about 20 years or so. They replaced the HVAC in my current home and my previous home. They did my hot water heater once. I would give them an A for no complaints.”

“They usually come pretty much on time when they say they're going to. They've installed a new hot water heater and they do the maintenance for the furnace and they've installed a new air conditioner. I would rate them as no complaints.”

“They're personable. They get here on time. They keep you scheduled. They don't overcharge. They're professional. My parents used them. They had done plumbing work and HVAC. They did the hot water heater. I rate them as an A.”

“They're always prompt. There isn't a reason I chose them over another company. I bought a furnace from them. I have a service contract with them. I would give them an A rating.”

“It was not a real good experience. He charged me a great deal. He cleaned out my heating vents. After it was all over, I don't remember how much it was, but then he said, 'That might not be what it was at all.' I'd give them a D. It would have helped if he had done a little more.”

“I liked them. They're very responsive. That's the second HVAC that they installed. They installed a central humidifier and they've done a lot of installation work. I would give them an A grade.”

“I have a service contract with them. They're pretty easy to work with. They seem to do a good job. They just do service maintenance on my A/C and furnace unit. I would say they're an A.”

“Everything has been great with them. We've been a customer of theirs for years. They're always on time which I appreciate. They're always able to fix our problems that we may have or either help us prepare for other things that they may see coming up too. They do a good job of both. Most recently, they helped to get our furnace to work properly. It wasn't generating the proper amount of heat. I think the burners had gone out so they came and fixed that for us. I'd say they're an A.”

“We've had several issues since. The humidifier wasn't working properly and they've been out three times but they followed up appropriately. It turns out that it wasn't necessarily their issue of installation. It was the product itself that was at fault. I think it was a little drawn out. We've been using them for servicing and they've been fine. The salespeople are much better than other companies. They did have good spot checking which was nice. They took pictures and sent it back. The manager actually called and didn't like the way they did something so they sent somebody out to redo it. At first, it wasn't done that well but they actually recognized that themselves and actually fixed it. They have some kind of quality control. I would give them a B-.”

“It was very good. The person that came, they were very attentive and they did find the problem. They checked out a complaint of something that a person was getting a fainting feeling when they were going into a certain area of the house. They were looking for that. They were prompt. I would give them an A.”

“It was wonderful. It's always good. They're always on time. They're efficient. They provided information that you need to know about your system. They don't try to upsell you unless it's absolutely necessary to make the repairs. They do two houses for me on the HVAC systems. I would give them an A for excellent.”

“They just did maintenance on two systems and I've been using them for 10 years. I would give them the highest grade.”

“I love Estes. I've had them for years and years probably 25 to 30 years. They always come and do a good job. I have a plumbing contract, heating and air services, and everything else. I get everything from Estes. I like them because they answer the phone, unlike some of my other services. They’re an A+ and excellent.”

“They’re polite, they’re efficient, and they’re friendly. They've done lots of different work for me, electrical, HVAC, plumbing, and drywall. I chose them because of their track record of good delivery. My favorite thing about their customer service is that I don't have to explain who I am every time I call. I would grade them as an A.”

“They showed up when they said they would, did what they said they were going to do, and charged me what they said they were going to charge. The cleanup was good as well. They did electrical and HVAC work for me. They did some maintenance work on my electrical panel and one of my light fixtures. I would recommend them and rate them as an A.”

“They came out a couple of times. They were prompt and nice, and they took the time to explain things to me because I wasn't sure about what was going on. I had to have a leak test done. They did a repair on the A/C unit and the attic part, and they added Freon to my system. I would grade them as an A.”

“I think they were on time, and the repair was fairly quick. They had some good recommendations for some future services. I'm not sure of the part, but I know they replaced a part on the outside of my unit. I've used them pretty frequently over the years. I would recommend them and give them an A.”

“They’re prompt and efficient, and I've used them for years. They did my springtime check, but they also found out what was wrong with my air conditioning unit and corrected it. They come when they are scheduled to come, and that's what I like about their customer service. I’d grade the company as an A.”

“Efficiency and they're very thorough. The last time they were here they were here for the furnace. And the ac unit, I believe they've done some plumbing, I had a leaky pvc pipe. I would recommend them. I would give them a B+. I only had a few things done that's why I'm rating them there.”

“Estes does heating and air work for me. Everything that is done when the people come in is very professional. They get in, they take care of it, I sign the paper, and that's it—it's real simple. This way, I can keep my heating and air in good working condition. I would give them an A+.”

“Everyone that I've worked with there has been very friendly and very helpful. They haven't tried to sell me on services I didn't need. They have done A/C, plumbing, and electrical work. Most recently, I had the water heater replaced. I've been using them for a while. They’re an A-grade company.”

“They’re very nice. They've been servicing me for a long time, and they haven't let me down yet. They do my furnace and air conditioning, and they do plumbing as well. I've just been using them for years. They’re prompt, and they do what they say they are going to do. I would grade them as an A.”

“They are always great. They're reliable, their honest, and they do a good job. You can always count on them. They’re clean and nice, and it’s just a good pleasure doing work with them. I've had everything, insulation work, furnace replacement, and minor electrical work. We have a manual service plan, too. I've been using them for many years and just never switched. I would absolutely recommend them. They’re an A+.”