Estes Services
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Estes Services has received 4.7 out of 5 stars based on 324 customer surveys.
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61
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12
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6th year as a Best Pick Call
"Our mission is to carry on the tradition of integrity and quality that started in 1949 when Estes was founded. We'll always strive to employ the best people and provide the most efficient, effective service and the best warranties available to our customers, including a 100 percent satisfaction guarantee on all services and installations."

Tommy Estes | President
Company Information
Services Offered
Estes Services provides preventive maintenance, repair, and replacement of heating and air conditioning systems. Estes also performs duct cleaning, electrical, plumbing, and insulation work.
Warranty
Estes offers a variety of parts and labor warranties and honors all manufacturers' warranties.
Company History
Founded by N.B. Estes, the company has served Atlanta for over 69 years. Estes has over 150 professionals on staff and offices located on the south and north sides of metro Atlanta.
Distinctions
Estes is a five-time Carrier President's Award winner, a past winner of Contracting Business magazine's Residential Contractor of the Year award, and a NATE Contractor.
Additional Information
Estes is a Carrier Factory Authorized Dealer and Hall of Fame member that specializes in Carrier products but installs and services all major HVAC brands.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3981 Tradeport Boulevard
Atlanta, GA 30354
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CN003678

Compiled Score:

Estes Services has received 4.7 out of 5 stars based on 324 customer surveys.
5
243
4
61
3
12
2
8
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/12/2018

“I would recognize the plumber who came out, Bill. He has done a phenomenal job. They really do a good job whenever they come out here.”

Review by
09/10/2018

“They met and exceeded with plumbing and heating and air.”

Review by
09/08/2018

“They exceeded my expectations in everything.”

Review by
09/07/2018

“I would like to recognize the man who made the initial call. He was very impressive.”

Review by
09/07/2018

“I would like to recognize my installer for his exceptional service.”

Review by
09/07/2018

“They met our expectations with working hard to find the solution.”

Review by
09/07/2018

“I feel the company exceeded my expectations in terms of the heat. Also, we are on social security, and we had a rough time. He gave me every kind of discount he could think of. As a note, I just love their advertising, and I love the dog on their billboards. I hear they bring a dog into the office.”

Review by
09/07/2018

“I was most satisfied that the repairs were excellent.”

Review by
09/07/2018

“We use them a lot and are super happy.”

Review by
09/07/2018

“They did the job well, but I would not say that they exceeded.”

Review by
09/07/2018

“In installing the HVAC system, there had to be an update to the electrical panel. We were told that Estes was not licensed to repair the hole in the wall that remained afterwards.”

Review by
09/07/2018

“I don't know if some of the guys that came out here have been trained good or not because they seem to be young. One guy came in about my sink and charged me over $100, was only here 15 minutes, and I am still having problems.”

Review by
08/29/2018

“They were very efficient? all the way around.”

Review by
08/29/2018

“They exceeded my expectations on the repair job.”

Review by
08/28/2018

“The technician was great.”

Review by
08/28/2018

“I would like to recognize the service provider who came to my home for his exceptional service.”

Review by
08/24/2018

“They do well in their promptness to fix the problem.”

Review by
08/24/2018

“I am satisfied with them because I can get it all done by one company.”

Review by
08/24/2018

No review comments provided

Review by
08/24/2018

“I would like to recognize the technicians who came out to my home for their exceptional service.”

Review by
08/24/2018

“I would recognize the person who did the work for exceptional service. He was really professional and did a really great job. He also did a great job at communicating.”

Review by
08/24/2018

“I really appreciated that they were actually working with my renter but they kept me informed all along the way. I think that was a nice thing they did.”

Review by
08/24/2018

“There is not one individual to single out because they are all wonderful.”

Review by
08/24/2018

“The last time I used they the guy did not bring along the filter needed to replace it. I took half a day off work and came home only to find that he was not prepared to do the service. That was kind of frustrating.”

Review by
08/17/2018

“Everyone that I have met has been nice, knowledgeable, and pleasant.”

Review by
08/16/2018

“I was satisfied with the whole experience. It was pretty easy.”

Review by
08/16/2018

No review comments provided

Review by
08/16/2018

“I was satisfied with everything they did from the salesman, Chris, that came out to the guys that came and installed the product. They are all great. The young man that does the servicing is great. They are all great folks, including the man that did my plumbing.”

Review by
08/16/2018

No review comments provided

Review by
08/10/2018

“They met my expectations in all areas.”

Review by
08/09/2018

“The installers were excellent. They were very professional. The sales rep was highly professional. He was good with communication.”

Review by
08/08/2018

No review comments provided

Review by
08/08/2018

“I would like to recognize the guy that came out, I don't remember his name. I would like for him to come back every time. He was very good. Everyone there is good, but this guy was excellent and very knowledgeable.”

Review by
08/08/2018

“They exceeded my expectations in term so of responsiveness.”

Review by
08/08/2018

“I've been very pleased with the response time and the quality of work.”

Review by
08/08/2018

“I like the fact they have electrical, plumbing, and A/C. I get one company for everything. All three departments are excellent and very professional.”

Review by
08/08/2018

“I would like to recognize the service technician for his exceptional service. He was extremely courteous, mindful in wearing the booties to protect my floors when he was inside the house, extremely knowledgeable, and he explained everything very thoroughly. I was very pleased with him.”

Review by
08/08/2018

“Estes exceeded my expectations with the level of professionalism in completing the job in an orderly and timely fashion.”

Review by
08/08/2018

“I would like to recognize the young man that came out. He was the guy that did the work. I can not think of his name. I have his card downstairs.”

Review by
08/08/2018

“I was satisfied overall.”

Review by
08/08/2018

“The heating and air conditioning technician was exceptional.”

Review by
08/08/2018

“I would like to recognize Reggie for his exceptional service. He used to come here and do my maintenance. They all do good though. They are very respectful and they don't get my carpet dirty or anything. I will continue to use them.”

Review by
08/08/2018

“I am the most satisfied with the fact that they come and do their work and they do it well.”

Review by
08/08/2018

“They agreed to install a new thermostat for us when we first started using them. We appreciated that they went above and beyond!”

Review by
08/08/2018

“I was satisfied with their friendliness, they were on time, and they did a great explanation because I'm certainly not an expert on the system. They were very good.”

Review by
08/08/2018

“I would like to recognize the guy that came out, he was really great. He was very professional, very personable, and great to work with.”

Review by
08/08/2018

“I would like to recognize the last technician that came by, for his exceptional service. He was with the HVAC and he put a piece in my air conditioner. He was very good and very knowledgeable.”

Review by
08/08/2018

“The technician was exceptional. I normally have Paul but he was unavailable. Both of these guys know what they are doing. They are very experienced They are great.”

Review by
08/08/2018

“They are the best company that I have had come to my house in years. I am going to have them back to do something else later. They came out the first time and serviced my air and didn't even charge me. The young men were so polite and they even looked happy. All of the guys that came out were really good and pleasant. They were business like and friendly as well. They were just all great.”

Review by
08/08/2018

“They did a great job and I would recommend them.”

Review by
08/08/2018

No review comments provided

Review by
08/08/2018

“All of the services they've provided have met or exceeded my expectations.”

Review by
08/08/2018

“The guy who came and my HVAC, was really good. I would like to recognize him.”

Review by
08/08/2018

“The plumbing met my expectations.”

Review by
08/08/2018

“They are always very punctual and good. I am pleased with the service.”

Review by
08/08/2018

“They met my expectations.”

Review by
08/08/2018

“They met my expectations by calling before they came and being on time.”

Review by
08/08/2018

No review comments provided

Review by
08/08/2018

“They installed the system I have now back in 1995-96 and the unit is still working, but when I called to do some follow up and the first thing they wanted to do was replace the whole system. I didn't feel that we needed to replace our system. They said that they wouldn't be able to provide service anymore after 2017 on the model that I have.”

Review by
08/07/2018

“He did very well. He has always done well, so I was not amazed that he did well. He was in my territory for a long time, then there was a long period when he was not. I was very happy when he returned to my territory. He is quiet, very professional, did his work, and answered all my questions.”

Review by
08/07/2018

“They exceeded my expectations with the communication by the service technician, problem resolution by the service technician, and good suggestions by the service technician. The dude was phenomenal and I'm a difficult customer.”

Review by
08/07/2018

“The gentleman who did our service was excellent. I went as far as calling them because I actually wasn't going to sign up for the annual service. But after he walked me through and explained I was sold. He was very comprehensible and I requested him to be my technician every time.”

Review by
08/07/2018

“I would like to recognize Greg Richards.”

Review by
08/07/2018

“I was most satisfied with the quality. It was really, really good.”

Review by
08/07/2018

“They exceeded my expectations with the professionalism of the technician and their promptness.”

Review by
06/26/2017

“They're willing to work with you. They do the air conditioning, the maintenance, every six months. I'd grade them A+.”

Review by
06/26/2017

“We have been real pleased with Estes Services since we've had them. We've had them for years. They've been our home warranty for air conditioning for years and years, and they also installed our air conditioning. They get an A, and I would highly recommend them.”

Review by
06/26/2017

“They showed up on time. They provided the work that we needed done, and they were quick. They moved a heating and cooling air duct return from the ceiling to floor. And it's working today. They get an A+.”

Review by
06/26/2017

“They put in a whole new unit, heating and air conditioning. It's working much better than the old one, I'll say that. I’ve used them before. They had serviced my old unit before. They come every three months, I think it's for pest and bugs and stuff like that, and I'm very satisfied. They’re A+ overall. I’ll recommend them.”

Review by
06/26/2017

“We actually did not have a positive experience with them. They came out to fix our air conditioner about a year ago, and we were definitely overcharged for the parts. They were friendly, but they were ripping us off. We did not feel they had good customer service because they were taking advantage of us, so we stopped using their services after this incident. They came out to fix our air conditioner, and there is a compressor in there that we got online to buy for two for fifteen dollars, and they were charging us one-hundred and fifty dollars for. I would grade the overall experience D. We felt like the price was ridiculous. And then we questioned them about it, they, of course, defended themselves. But we didn't feel like it was a fair agreement and partnership. I would probably not recommend them.”

Review by
06/22/2017

“They had some difficulty with the parts, and they had to send people out a couple of times, so I had a long wait. When I complained about it, they immediately told me that they were going to make sure I was first on the list. ‘We will make get someone out there right way, and we are not going to charge you for the labor because we made the mistake.’ So, I thought they were very honorable about what they did and how they handled it when I filed the complaint. They did not charge me the labor on the second visit that they fixed a part that was defective on the air conditioner. Everything is great, and it has been since. We will continue to use them. We've been very pleased with them over the years. I would give them an A. I would highly recommend them.”

Review by
06/22/2017

“There was just no disappointment. I'd give them an A overall. They're primarily inspecting, so there's not much work done. But they come to inspect the equipment, see how it's doing, and clean the filters and stuff like that. That's not high-tech. I don't normally go out of my way to recommend people.”

Review by
06/22/2017

“They're on time, the technicians are very efficient, and they know what they are doing, they get it done and get on with it. They serviced semi-annually my heating and air. I would grade the overall experience A. I would highly recommend them, and have recommended to a lot of my neighbors.”

Review by
06/22/2017

“They're expensive. I have a contract with them, and they come and do what I need done. I've had a new furnace for a few years. They do a free inspection twice a year. If I need some work done, I'll get a reduced price because I have a contract with them. I have no complaints other than getting them to reduce the prices. I’ll give them an A+. Very likely to recommend them.”

Review by
06/22/2017

“I thought it was a fair price and good work that they did. They did air conditioner replacement for me. I would rate them A+. It was great service across the board. I definitely would recommend them.”

Review by
06/22/2017

“Estes Services were able to come out very quickly and respond to the call that I had. They serviced my air conditioner and replaced my thermostat. Everything's working good since then. I'd give them an A overall.”

Review by
06/22/2017

“They showed up on time. They did the work quickly and efficiently. It didn't cost me a lot of money, and they are very predictable and very personable and good human beings. They maintained my air conditioning and heating. I'd give them an A+.”

Review by
06/22/2017

“Estes Services were here on time, they told us everything we needed to hear, and I thought they pretty much did a good job on working on everything. They just did our spring inspection. I'd give them an A+ overall. We haven't had any trouble.”

Review by
06/22/2017

“It was OK. I've had them for years. They always come out and service my A/C and heating unit. I'd give them an A+ overall.”

Review by
06/22/2017

“They've done a lot of things. Most recently, they replaced an air conditioner. It's fine now. They get an A+.”

Review by
06/22/2017

“They're just a reputable company and I've used them in the past. They did air conditioning and heating, the furnace. I'd give them an A overall. They were a good company.”

Review by
06/22/2017

“They're dependable, and they always do a good job. We never have a problem with them. They fix our air conditioners and furnaces. I’d rate them A.”

Review by
06/22/2017

“Quick and professional. They’re A+.”

Review by
06/22/2017

“It was fine. I have a monthly service with them. Just servicing the H-VAC. I'd rate them A+ overall.”

Review by
06/22/2017

“I've been a customer for a long time. They did air conditioner cleanup. I'd give them an A+ overall.”

Review by
06/22/2017

“They just did the spring checkup on the air conditioning. It's doing OK today. I'd give them a B overall.”

Review by
06/22/2017

“I think they repaired what we wanted to repair. I would rate their performance 50/50. They did a repair to the heating system. I'd give them a C overall. I think they fixed what they wanted to fix, but they just tried to sell me a new furnace. It was just a sales call instead of a repair call—I didn't appreciate it. I don't appreciate that. I'm very aware of these things. A sales call was not a repair call.”

Review by
06/07/2016

“They were timely, they were friendly, they explained what was going on, and the estimate was perfect. A little over a year ago, I bought a new condo that had a new air conditioner. It had not been installed correctly, which nobody caught until after the fact, and they came and got the whole thing redone for me, and it works beautifully. I would definitely grade them an A. I would highly likely recommend them to a friend.”

Review by
06/07/2016

“I would grade them an A for the HVAC work they did.”

Review by
06/07/2016

“They come out here and do a great job. They got a very good air conditioning unit, and it is going very well. They deserve high marks. I would grade them an A.”

Review by
06/07/2016

“I like the efficiency. They finished fast and were done on time. They did a check on my A/C and furnace. We had just moved into a new home. I would grade them an A.”

Review by
06/07/2016

“They did good work. They are always nice when they show up. They did A/C work and some general maintenance. I would grade them an A.”

Review by
06/07/2016

“I liked that they sent the same guy back that came the first time. He was knowledgeable and nice, and he knew my system. He repaired the air conditioner and replaced the blower. I would grade them an A.”

Review by
06/07/2016

“I have been looking for someone else to do my home because I don't get a warm and fuzzy about their product. I requested the guy to check the plumbing. I asked him to fix the sinks in the bathroom and my kitchen. He quoted me a figure of $1,7, so I want to know what am I paying for. That, I did not like. Then I asked him if he would send me some pictures with the money amount, so I could choose my own products. It took about two weeks for someone to send me some pictures. I thought that was really messy. I'm a customer, I requested something, and I didn't get it. I got an email that had three pictures of toilets with no name and no price, and I thought that was really tacky. They put a water heater in my house, and I can say they showed me the price. I needed it and I went ahead and purchased it. I was pleased with their service, because this man was upfront. I had not gotten back to them about the inspections. I held off on it because I wanted them to do some more work for me. But I'm not going to just pay $1,7, and I don't even know what I'm paying for. I don't even know how much the labor is. So, I'm not happy with the service that I have received. And then somebody goes underneath my house. The only people that have been in my house were the men that put in the water heater, and the man that came last year who did the filter and my first inspection. My air conditioner, I looked under there because I didn't know why my house wasn't getting cold. I see the silver thing from my air conditioner is loose and underneath my house is freezing, and I don't know what to do. And the only people that have been under my house are Estes people. I'm still paying because I have to have somebody do the electrical. I know if I call them they are going to charge me $3 or $4 just to find out what's wrong with my air conditioner. The only people that touched it was the man that did the filters, and they removed my water heater from under there and put in my garage, which I'm thankful they did that. That was a genius idea from that man. The only time the electrical guy came was when they moved the water heater to electric. The guy's name was Mike and the other guy's name was J, but he and the other guy were good. Whoever was the last one that touched my air conditioner, I don't know if he left a piece unhooked, or if it fell off, but I will not rate him. I will give him a not satisfied. Whatever the poorest score is. The plumber did not do what I asked him to do. I can't give the HVAC a good grade because I don't know if he did it.”

Review by
05/05/2016

“I have used them for 4 years. they take care of everything. This year, I've added electric and plumbing, and I've had HVAC for 4 years. I'm a retired physician and I have referred patients to them over the years. I've never had a problem. They just do a terrific job. Tommy Estes is a wonderful administrator, and his son Bryan has taken over and done a good job. Everyone with them just seems to go out of their way to do things and keep us happy. Their service has been fantastic. Over the years, I've replaced all five of my heating and air conditioning units. I would grade A for all of them. In all the years that I have been referring patients to them, I’ve only gotten one complaint, which they handled quickly. And the patient called me back to tell me how happy he was. I think they set an example of excellence that is seldom seen and never exceeded.”

Review by
05/05/2016

“They've  done a fine job with the heat, air, plumbing, and electrical. They do a thorough job explaining things to you. Everything that they were going to do, they did, and they explained it to me. I would grade them an A. They understood that you may not have known exactly what had to be done, or why you would need this or that, so they were excellent. The only problem was, when it was time to get the receipt, they had trouble putting the information in one of the systems that they used. One person knew more than the other, but they did a good job. If you don't know anything about the area, they help you to get comfortable, and I don't know if everyone would do that.”

Review by
05/05/2016

“They did a routine service on an HVAC system to prepare for the sale of our house. The best part was that the technician explained the process pretty thoroughly about what he was doing, and he provided a very detailed write-up that we could pass on to our buyers at the end of the service. I would definitely grade them an A.”

Review by
05/05/2016

“They did maintenance on two air conditioning systems. They showed up on time, the pricing was reasonable, and I think they did a reasonably good job, so it was a no hassle experience. I would grade them an A.”

Review by
05/05/2016

“They did air conditioning repair for me. It seemed very thorough and honest, and they explained a lot of what they were doing and what our options were. I would grade them an A.”

Review by
05/05/2016

“They replaced an air conditioning unit. They were very professional, and they did what they said they were going to do. It worked well, and they did a great job. I would grade them an A. It's extremely likely that I would recommend them.”

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