Estes Services
6th year as a Best Pick
Best Pick 2018
certified company
Based on 700+ Surveys
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Compiled Score: star star star star star
Estes Services has received 5 out of 5 stars (A-rating) based on 700+ customer surveys conducted by Best Pick Reports.
6th year as a Best Pick Call
"Our mission is to carry on the tradition of integrity and quality that started in 1949 when Estes was founded. We'll always strive to employ the best people and provide the most efficient, effective service and the best warranties available to our customers, including a 100 percent satisfaction guarantee on all services and installations."

Tommy Estes | President
Company Information
Services Offered
Estes Services provides preventive maintenance, repair, and replacement of heating and air conditioning systems. Estes also performs duct cleaning, electrical, plumbing, and insulation work.
Estes offers a variety of parts and labor warranties and honors all manufacturers' warranties.
Company History
Founded by N.B. Estes, the company has served Atlanta for over 69 years. Estes has over 150 professionals on staff and offices located on the south and north sides of metro Atlanta.
Estes is a five-time Carrier President's Award winner, a past winner of Contracting Business magazine's Residential Contractor of the Year award, and a NATE Contractor.
Additional Information
Estes is a Carrier Factory Authorized Dealer and Hall of Fame member that specializes in Carrier products but installs and services all major HVAC brands.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City

“They had some difficulty with the parts, and they had to send people out a couple of times, so I had a long wait. When I complained about it, they immediately told me that they were going to make sure I was first on the list. 'We will make get someone out there right way, and we are not going to charge you for the labor because we made the mistake.' So, I thought they were very honorable about what they did and how they handled it when I filed the complaint. They did not charge me the labor on the second visit that they fixed a part that was defective on the air conditioner. Everything is great, and it has been since. We will continue to use them. We've been very pleased with them over the years. I would give them an A. I would highly recommend them.”

“There was just no disappointment. I'd give them an A overall. They're primarily inspecting, so there's not much work done. But they come to inspect the equipment, see how it's doing, and clean the filters and stuff like that. That's not high-tech. I don't normally go out of my way to recommend people.”

“They're on time, the technicians are very efficient, and they know what they are doing—they get it done and get on with it. They service my heating and air semi-annually. I would grade the overall experience an A. I would highly recommend them and have recommended them to a lot of my neighbors.”

“We have been real pleased with Estes Services since we've had them. We've had them for years. They've been our home warranty for air conditioning for years and years, and they also installed our air conditioning. They get an A, and I would highly recommend them.”

“Estes Services were here on time, they told us everything we needed to hear, and I thought they pretty much did a good job on working on everything. They just did our spring inspection. I'd give them an A+ overall. We haven't had any trouble.”

“It was fine. I have a monthly service with them. Just servicing the H-VAC. I'd rate them A+ overall.”

“It was OK. I've had them for years. They always come out and service my A/C and heating unit. I'd give them an A+ overall.”

“I've been a customer for a long time. They did air conditioner cleanup. I'd give them an A+ overall.”

“Quick and professional. They're A+.”

“They put in a whole new unit, heating and air conditioning. It's working much better than the old one, I'll say that. I've used them before. They had serviced my old unit before. They come every three months, I think it's for pest and bugs and stuff like that, and I'm very satisfied. They're A+ overall. I'll recommend them.”

“They showed up on time. They provided the work that we needed done, and they were quick. They moved a heating and cooling air duct return from the ceiling to floor. And it's working today. They get an A+.”

“They're willing to work with you. They do the air conditioning, the maintenance, every six months. I'd grade them A+.”

“They've done a lot of things. Most recently, they replaced an air conditioner. It's fine now. They get an A+.”

“Estes Services were able to come out very quickly and respond to the call that I had. They serviced my air conditioner and replaced my thermostat. Everything's working good since then. I'd give them an A overall.”

“They're dependable, and they always do a good job. We never have a problem with them. They fix our air conditioners and furnaces. I'd rate them A.”

“They're just a reputable company and I've used them in the past. They did air conditioning and heating, the furnace. I'd give them an A overall. They were a good company.”

“I love them, and I have used them for years and years. I always highly recommend them. They are on time and very professional. I had an air conditioning compressor repaired, and I had some electrical work done. Both of the gentlemen were outstanding. I would definitely grade them an A+.”

“They were wonderful. We were very happy with them. They were very efficient and friendly. They got everything done, and our HVAC unit is working great. They were first class. I would rate them as an A+.”

“They were awesome. The service technician was really, really friendly, and I felt like he went above and beyond to fix our air conditioner.”

“We had a great experience with Estes. They've been doing our heating and air conditioning since the house was built—A+.”

“They were timely, they were friendly, they explained what was going on, and the estimate was perfect. A little over a year ago, I bought a new condo that had a new air conditioner. It had not been installed correctly, which nobody caught until after the fact, and they came and got the whole thing redone for me, and it works beautifully. I would definitely grade them an A. I would highly likely recommend them to a friend.”

“They replaced an air conditioning unit. They were very professional, and they did what they said they were going to do. It worked well, and they did a great job. I would grade them an A. It's extremely likely that I would recommend them.”

“They did a routine service on an HVAC system to prepare for the sale of our house. The best part was that the technician explained the process pretty thoroughly about what he was doing, and he provided a very detailed write-up that we could pass on to our buyers at the end of the service. I would definitely grade them an A.”

“They come out here and do a great job. They got a very good air conditioning unit, and it is going very well. They deserve high marks. I would grade them an A.”

“They show up, and they do a professional job. They don't try to hustle me with additional services, and they leave the place clean. They're always friendly. We have a routine maintenance agreement for two systems. I would grade them an A.”

“Estes was great. I liked everything about them. They put in a new air condition and furnace. I would grade them an A+.”

“They always let me know when they are going to come, and they are always on time. They clean up after themselves. I've been happy with their services. They changed the filter and checked everything, and they had to put in a new thermostat because it had gone out. I would grade them an A+.”

“Estes had a very good man that came out here this last time to service our HVAC. He found something that the others hadn't found, and he fixed it. I was very grateful. I have nothing but good things to say. It was suppose to be an annual checkup, but they found something that should have been done a year ago when I got a whole new outfit. They hadn't connected a wire, fixed a wire, or done something, but he found it and fixed it for me. It's always a positive experience. I would grade them an A+. I think he did a great job.”

“I would grade them an A.”

“They are prompt and polite when they do the routine service of our air conditioning unit. I would grade them an A-.”

“I've used Estes for years. They've replaced my entire HVAC unit, done duct work, and even installed a new duct. I've also added on their services for plumbing. I keep going back to them because they get the job done, and they take care of me. I would grade them an A.”

“I liked that their technician showed up when he was suppose to, and he did what he what he said he was going to do. They worked on my HVAC. I would grade them an A.”

“Estes is great. They are prompt, they know what they are talking about, and they do a good job I don't have to worry about being in my house when they do work on my HVAC. I would grade them an A.”

“They are honest, reliable, and do a good job. They did some HVAC work for me, and I would grade them an A.”

“Their HVAC service was prompt and effective. I would grade them an A.”

“Estes does general air conditioning service for me. They were prompt and on time. I would grade them an A.”

“They did a routine heating and air conditioning system. I would grade them an A.”

“They came out recently. They ended up replacing Freon in air conditioner. The technician was very good, very knowledgeable, and very personable. I would grade them an A.”

“They did air conditioning repair for me. It seemed very thorough and honest, and they explained a lot of what they were doing and what our options were. I would grade them an A.”

“My system started leaking, and so they ended up having to replace five pounds of refrigerate. I would grade them an A.”

“I would grade them an A for the HVAC work they did.”

“They did good work. They are always nice when they show up. They did A/C work and some general maintenance. I would grade them an A.”

“I liked that they sent the same guy back that came the first time. He was knowledgeable and nice, and he knew my system. He repaired the air conditioner and replaced the blower. I would grade them an A.”

“I like the efficiency. They finished fast and were done on time. They did a check on my A/C and furnace. We had just moved into a new home. I would grade them an A.”

“I've been living here for four years, and Estes has been doing the regular maintenance on my HVAC. I would grade them an A. They put in a new hot water heater, too.”

“Estes replaced a furnace and air conditioner. I would recommend them to a friend or neighbor. I'd give them an A.”

“They're responsive, and they do what they say they are going to do. They've done a lot of stuff for us. We have a maintenance contract with them, so that's why they were here the last time. The job was for heating and air conditioning. They answer the phone, and that's the best thing I like about their customer service. I would grade them as an A. I called a bunch of places, and Estes came to be the best one.”

“It was great. I thought they were pretty honest, quick, and timely, which was the key because I was at work. They told me to be home in 30 minutes, and they were there—I wasn't sitting at home and waiting during the week, on a workday. That was a plus. I don't really know about air conditioners; I had just purchased one, so it was kind of nice to have him walk me through what was wrong and what to check for in the future. I would give them an A, and I would definitely recommend them.”

“I liked that he was professional and quick and that he explained everything. They looked at my air conditioning unit. The best part that I liked about their air conditioning service is that they explained everything that was going on. I'd rate the company as an A.”

“Estes came out to service the air conditioner. They know what they are talking about. They get an A.”

“It was fantastic. They did heating and air repair. The guy showed up on time, did what he was supposed to do quickly, and professionally explained everything. Somebody at work recommended them, and that's why I chose them. I would recommend Estes—they're an A.”

“We were happy with the work they did for us. They fixed a furnace and installed a new water heater. We chose them because they had a very good reputation—A+.”

“They were on time and professional, and they got their work done. We needed some work done on our air conditioning. I would give them an A grade.”

“I liked their efficiency. They came when they said they would come, and they were prompt; in fact, they arrived a little early. They did the work in a timely manner, and I'm satisfied with the outcome of it. The bearings were out in the A/C system, so they replaced where the bearings were. The technician noticed that the thermostat wasn't working, so he fixed the thermostat also. They would get an A+ on this for sure.”

“Estes does heating and air work for me. Everything that is done when the people come in is very professional. They get in, they take care of it, I sign the paper, and that's it—it's real simple. This way, I can keep my heating and air in good working condition. I would give them an A+.”

“We've used Estes for heating and air service before, and we were pleased with that. Recently, they did drywalling and electrical work, and they had a plumber here for the wet bar. Their customer service was very good, and we were very pleased with their work. We chose them because we knew their heating and air work was good, so we just assumed they were good in other areas. I would grade them as an A.”

“Everyone that I've worked with there has been very friendly and very helpful. They haven't tried to sell me on services I didn't need. They have done A/C, plumbing, and electrical work. Most recently, I had the water heater replaced. I've been using them for a while. They're an A-grade company.”

“They came out a couple of times. They were prompt and nice, and they took the time to explain things to me because I wasn't sure about what was going on. I had to have a leak test done. They did a repair on the A/C unit and the attic part, and they added Freon to my system. I would grade them as an A.”

“We use Estes for our heating and air, and I'd say they're very good. They're an A-rated company. Best Pick Reports is where I found them.”

“I had a great experience with them. They were very quick to respond to our service call, and their follow-up and professionalism was great. They serviced our air conditioning unit when it wasn't working. They got it up and running for us. I would grade the service as an A.”

“Estes came to do a six-month service on my air conditioning. I'd give them an A.”

“They did the upkeep on the heating and air. They were efficient, they knew what they were talking about, and they didn't take their time; they worked the whole time. They're who we've always used. They're an A-grade company.”

“They've been here for quite a while, and they're always on time. They did some heating and air conditioning work, and they changed the thermostat. They were servicing this house before we bought it, and we just decided to continue the service. Estes gets an A from me.”

“They came and did what they were supposed to do. They did an inspection of my heating and air. I've been using them for a couple of years now, and I'm happy with them. I would grade them as an A.”

“I think I had good service from Estes. I used them just recently for my heating unit. Someone had recommended them, so that's why I chose them. They came whenever I needed them, and that was important especially in the winter. They get an A grade from me.”

“They're timely and reliable, and they seem to do a good job. They do air conditioning and heating. We chose them over other companies because they were the ones being used by the previous homeowners. I'd give them an A.”

“He explained to me everything that was going on with my system and let me know that it does need some additional work, but my A/C did come back on. It wasn't blowing out cool air, and he came and got me up and running. I would rate Estes as an A.”

“I've been with them for years. They've service my heating and air for years, and I've just recently purchased a system from them. They are reliable, and they come when you call them. I had a couple of little problems, but those were human problems, not system problems. I didn't have issues with their equipment. They unplugged my sump pump when they installed my system. Then, when it rained, my basement flooded, but they took care of it. They're an A to me.”

“Estes did HVAC services. They did what I wanted and had good service. I would give them an A.”

“They're prompt and efficient, and I've used them for years. They did my springtime check, but they also found out what was wrong with my air conditioning unit and corrected it. They come when they are scheduled to come, and that's what I like about their customer service. I'd grade the company as an A.”

“I liked that they are quick and efficient. They replaced the heat pump system and continue to maintain it. I'd rate them as an A.”

“We have home heating and air conditioning service from Estes, and we're very pleased with them. They do a good job. We get the same agent that comes out every time, and that's pretty nice; we know each other as a result. They've had to come back a couple of times. I can't say that the work was always done properly, but it was always fixed if it hadn't been done right the first time, and I can live with that. I would say they get an A.”

“We like Estes, and we've had good luck with them. They've been really responsive. We had to do some troubleshooting with a couple of our systems, and they kept working with us to get it right. When they found that they had made a mistake in a diagnosis, they made it right and didn't charge us. They just came and did our spring A/C service. We wound up going with a contract for the spring and fall services, so they came out and did that. I'd give them an A.”

“Estes serviced our HVAC unit. They're responsive, and they did a good job with the work.”

“I use Estes. They're good. They just do maintenance for me, and I never have any issues. I'd give them an A.”

“It's nice to have warm heat in the house during the wintertime, so I'm satisfied. I would grade them as an A.”

“They were on time and made their appointment when they were supposed to, and they were polite. They took care of my furnace and air conditioner, and they didn't find anything wrong. Years ago, I worked with a lady that had hers done, and she had about 20 houses. She used Estes. I would give them an A—they were fine. I've been with them a long time.”

“I didn't have any problems with them. They were prompt in getting here when they said they would, they were courteous, and they weren't real pushy about trying to make me do something that I really wasn't ready to do. I just thought they were nice. My heat was not coming on, so I think they replaced the capacitor. I thought everything was good. I would grade them as an A.”

“They did what they said they were going to do when they said they were going to do it. They replaced the whole system. We've been using Estes for several years now, and I would recommend them. I'd rate them as an A.”

“I use Estes, and they seem to be OK. It seems fine. They're in Best Pick Reports. They just do the annual maintenance stuff, and I haven't had any trouble. I'd have to give them an A—there's no reason not to.”

“I think they were on time, and the repair was fairly quick. They had some good recommendations for some future services. I'm not sure of the part, but I know they replaced a part on the outside of my unit. I've used them pretty frequently over the years. I would recommend them and give them an A.”

“They have good technicians that know what they're doing. They don't tell you to do a lot of stuff that doesn't need to be done. They make sure the system is working well. They really came through for me some months ago when I had the furnace part of my system go down—they had it up and running really quickly. They actually installed that system back in 2003, and it runs fine, but it developed a problem with the airflow switch. I had a feeling that was the problem and so did the technician after I told him about the systems. He found out that that was it, so he replaced that and a few other parts. I chose Estes because I thought they are pretty good if they are in business as long as they have been. They're A+.”

“Their customer service is really good, and the people who come to the house are extremely professional and extremely friendly. We've developed a relationship over the past few years. They do the usual air conditioning service. We will definitely use them again; we have a contract. They get the highest grade possible.”

“Estes Services is always great. They're reliable, honest, clean, and nice, and they do a good job. You can always count on them, and it's just a pleasure to work with them. I've been using them for many years, and I would absolutely recommend them—A+.”

“The technicians from Estes Services are fantastic. They replaced some Freon, and then they found a leak in my coil. Now, they're going to put new A/C units inside and outside. I've been using them for years. I've gotten units from them before, and I've always used them for maintenance. They're an A+ company.”

“Estes services my air conditioner, and I'm very happy with them. I've been using them for over 15 years because they do the job right. They come out here and get the work done in a hurry. I've been quite pleased with them. They've earned an A.”

“Estes comes out to check my heating and air when the season switches over just to make sure everything is fully functioning, and they switch out my filters and things of that nature. I would give them an A because I have no complaints.”

“They service my air conditioner. I like the service that they give. They did all right, so I don't have any complaints. Estes gets an A.”

“The people at Estes know what they're doing, and they fix the problem if there's a problem that needs to be fixed. The people are nice, competent, professional, and friendly—they just give really good customer service. I've been using them about three years, and we bought an HVAC unit from them a couple of years ago. I would rate Estes as an A+.”

“Estes is reliable when I need them to be. If I need service on that day, they're usually able to accommodate me. I've been using them for probably about seven or eight years. They've done air conditioning work for me, and I haven't had to call them back with any problems. Actually, I recommended them to someone today because I like them. They're very reliable, and they provide great service. They deserve an A+.”

“Estes repaired our air conditioning unit, and they did what they said they were going to do. I've been using them for about a year, and I have a service contract with them. The technicians come out when they're supposed to, and I've never had any issues. Their customer service is good. I would tell others that they are good. I'd give them an A+.”

“I had them clean the air conditioning unit and change the filter. The technician was a very pleasant young man. Estes gets an A+.”

“Estes does a good job. They worked on my air conditioner, and I'd give them an A.”

“They were really courteous. The guy who was here worked on the furnace. It was making a sound, and he worked on the furnace consistently until he got it taken care of. I would recommend Estes, and I'd rate them as an A.”

“They come almost immediately after we call them, so we don't have to linger and deal with no heat or no air conditioning. They're on the ball. The last time they were here, one of our electronic starters had gone out on a furnace, and they came right out the next day to fix that. I've been using Estes for probably five years. I'll give them an A.”

“Estes came first just to check out our air conditioner and make sure it was fine, and we signed a contract so that they would come back in the fall. Then we had some trouble—some part went out—and they came back and took care of it promptly. I'm very, very happy. We appreciated the work they did for us. They deserve an A.”

“I've been using Estes for about six or seven years. I've had to call them back with a problem, but they came out. I'd give them an A.”

“I use Estes for my heating and air, and I've used them for several years. They're very, very good. They're responsive, really helpful, and very professional. They installed a new system for us about nine years ago, and I've just never had any complaints. When I had some flooding in my basement in 2009, they had to come out and move the unit out behind my house so that I could get some repairs done on the foundation. They did that for a charge, but still, they took care of it for me. I would give them an A+.”

“Estes has been wonderful. They're prompt, and they usually show up on time. They do excellent work. I've been using them for about two and a half years now, actually. They did the HVAC systems in my house. I would highly recommend them because their customer service is wonderful. They deserve an A.”

“I was very happy with Estes when I had to get a new heating and air system. They took their time and installed it. They even moved out the old unit that was under there and carried it away. That was almost a year ago, and I haven't had any problems. I'm very satisfied, so I would give them an A.”