Casteel Heating, Cooling, Plumbing & Electrical
14th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.7 out of 5 stars based on 138 customer surveys conducted through Our Research Partners.
5
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6
14th year as a Best Pick Call
"At Casteel, we're serious about taking 'Amazing Care' of you! That means we'll care for your home as if it's our own. If you aren't completely satisfied, we'll refund your money. That's just one of the reasons families trust Casteel for outstanding heating, cooling, plumbing, and electrical service."

Dave Geiger | Owner
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical provides residential heating and cooling services, including installation, repair, and maintenance for furnaces, heat pumps, air conditioning systems, and thermostats. Casteel offers residential electrical and plumbing, indoor air quality, and 24/7 emergency services.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
Casteel offers a two-year guarantee on repairs as well as various warranties on heating and air conditioning installations.
Company History
Casteel was founded in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2218 Canton Road
Marietta, GA 30066
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CN211288

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.7 out of 5 stars based on 138 customer surveys conducted through Our Research Partners.
5
117
4
10
3
3
2
2
1
6
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/14/2021

No review comments provided

Review by
09/01/2021

No review comments provided

Review by
08/31/2021

“They did a great job installing my HVAC. They did it within the time they said they would. They explained how everything worked, so I was pretty happy with it.”

Review by
08/31/2021

“Casteel Heating & Cool was prompt, efficient, and able to resolve the issue.”

Review by
08/31/2021

“They were very efficient.”

Review by
08/31/2021

No review comments provided

Review by
08/31/2021

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Review by
08/31/2021

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Review by
08/31/2021

“When they first came in December, there was a struggle setting up the unit. They had to come out in May. They didn't know that they needed to return in two hours because it wasn't hooked up the first time. He got it corrected, and it has been working fine. The company won't put down that he returned a second or third time. It makes everything looked messed up. Other than that, they try to do a thorough job in pleasing a customer.”

Review by
08/31/2021

No review comments provided

Review by
08/26/2021

“Very timely, personable, professional and had a great price for the amount of work we had done -- would definitely recommend to friends.”

Review by
08/26/2021

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Review by
08/26/2021

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Review by
08/26/2021

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Review by
08/23/2021

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Review by
08/20/2021

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Review by
08/20/2021

“Great quality of work”

Review by
08/20/2021

“I had a tech cone out to inspect the heat pump as we were getting black sutton around our vents. I was told it's because it's a more efficient unit. About a month later the A/C stopped working and our bedroom carpet was wet. Well, they discovered 14 parts needing replaced, but the A/C was totally replaced after 3 weeks of no A/C. Part was ordered, wrong one came in , numerous appointments made then cancelled by Castel, never gave a call back when asked to, but the techs were polite though the initial installation only lasted 3 yrs. The water heater was not even 45 days old when we had an issue with it leaking. That problem was a simple fix. I will NOT EVER buy from Castel again!”

Review by
08/19/2021

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Review by
08/19/2021

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Review by
08/19/2021

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08/19/2021

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08/19/2021

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08/19/2021

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Review by
08/18/2021

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Review by
08/18/2021

“so far so good”

Review by
08/16/2021

“I have received excellent care from them for 15 years and would recommend them to friends and family.”

Review by
08/16/2021

“They did a great job.”

Review by
08/16/2021

“They delivered what they promised.”

Review by
08/16/2021

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Review by
08/16/2021

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08/16/2021

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08/16/2021

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08/16/2021

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08/16/2021

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08/16/2021

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08/16/2021

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08/16/2021

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Review by
08/16/2021

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Review by
08/16/2021

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Review by
08/16/2021

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Review by
08/16/2021

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Review by
08/16/2021

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Review by
08/15/2021

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Review by
08/12/2021

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Review by
08/09/2021

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Review by
08/09/2021

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Review by
08/07/2021

“Always on time and professional.”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

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Review by
08/07/2021

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Review by
08/07/2021

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Review by
08/07/2021

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Review by
08/07/2021

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Review by
08/07/2021

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Review by
08/07/2021

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Review by
08/07/2021

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Review by
10/19/2020

“Fine”

Review by
10/19/2020

“On time, Tech was great!”

Review by
10/19/2020

“We were assured that the outside air conditioning system would fit in the same footprint as the existing units. They do not fit as they are much larger and it does not look right as installed now.”

Review by
10/15/2020

No review comments provided

Review by
10/14/2020

“Casteel Heating & Cool was knowledgeable and professional.”

Review by
10/14/2020

“They have excellent sales and service with friendly staff.”

Review by
10/14/2020

“Casteel Heating & Cool always provides great service.”

Review by
10/14/2020

“While we were pleased with the overall system and service provided by Casteel, we had 4 follow up appointments after completing the new HVAC installation. The issues we had after installation were seemingly common problems, but were unchecked by the installation lead on the job. Casteel has made sure to fix every issue that resulted from the installation and with no additional cost, but it was a real headache and took a lot of time.”

Review by
10/14/2020

“In my last service, I felt like I was being pressured by new equipment, and I actually felt threatened by the new equipment.”

Review by
10/13/2020

“Excellent customer service”

Review by
10/13/2020

“I like Casteel because they are always on time, they always keep me informed if there's a change, and they explain things very clearly and completely so there are no misunderstandings. The gentleman who installed our thermostat really took his time to explain the new system to us.”

Review by
10/13/2020

“It was two furnaces and two AC units. They finished the job in half a day. They cleaned out mold, were very thorough, and very professional. I could not have asked for more!”

Review by
10/13/2020

“They were very professional, respectful, and had a lot of knowledge about what they were doing.”

Review by
10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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10/13/2020

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Review by
10/13/2020

“They have very poor service. When they sold the product they claimed that yearly check ups were part of the cost, and they always run up the price and charge me for them. They deceived me about the annual check ups.”

Review by
10/05/2020

“I have used Casteel for over 15 years. They have always been very friendly and helpful. I feel if something is wrong with my system that they will do exactly what is needed.”

Review by
10/04/2020

“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”

Review by
10/03/2020

“My experience was good - from first phone conversation to scheduling to call ahead to service performed and warranty honored. I don’t normally make recommendations to people unless asked.”

Review by
09/25/2020

“highly recommend”

Review by
09/24/2020

“Responsive, professional and knowledgeable!”

Review by
09/24/2020

“I highly recommend Casteel for all your heating and air conditioning needs.”

Review by
09/24/2020

“Great installation and service!”

Review by
09/24/2020

“ac”

Review by
10/02/2019

No review comments provided

Review by
09/27/2019

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Review by
09/17/2019

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Review by
09/17/2019

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Review by
09/17/2019

“I like how the technician troubleshot the problem and isolated it so that he could fix only the minimal parts.”

Review by
09/17/2019

“I have never had even the least bit of a problem with Casteel.”

Review by
09/17/2019

“They did a good job!”

Review by
09/13/2019

No review comments provided

Review by
08/28/2019

No review comments provided

Review by
08/28/2019

No review comments provided

Review by
08/23/2019

No review comments provided

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