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FEATURED REVIEWS
“They did a great job installing my HVAC. They did it within the time they said they would. They explained how everything worked, so I was pretty happy with it.”
“I have received excellent care from them for 15 years and would recommend them to friends and family.”
“It was two furnaces and two AC units. They finished the job in half a day. They cleaned out mold, were very thorough, and very professional. I could not have asked for more!”
“They were very professional, respectful, and had a lot of knowledge about what they were doing.”
“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”
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“They did a great job installing my HVAC. They did it within the time they said they would. They explained how everything worked, so I was pretty happy with it.”
“Casteel Heating & Cool was prompt, efficient, and able to resolve the issue.”
“They were very efficient.”
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“When they first came in December, there was a struggle setting up the unit. They had to come out in May. They didn't know that they needed to return in two hours because it wasn't hooked up the first time. He got it corrected, and it has been working fine. The company won't put down that he returned a second or third time. It makes everything looked messed up. Other than that, they try to do a thorough job in pleasing a customer.”
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“Very timely, personable, professional and had a great price for the amount of work we had done -- would definitely recommend to friends.”
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“Great quality of work”
“I had a tech cone out to inspect the heat pump as we were getting black sutton around our vents. I was told it's because it's a more efficient unit. About a month later the A/C stopped working and our bedroom carpet was wet. Well, they discovered 14 parts needing replaced, but the A/C was totally replaced after 3 weeks of no A/C. Part was ordered, wrong one came in , numerous appointments made then cancelled by Castel, never gave a call back when asked to, but the techs were polite though the initial installation only lasted 3 yrs. The water heater was not even 45 days old when we had an issue with it leaking. That problem was a simple fix. I will NOT EVER buy from Castel again!”
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“so far so good”
“I have received excellent care from them for 15 years and would recommend them to friends and family.”
“They did a great job.”
“They delivered what they promised.”
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“Always on time and professional.”
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“Fine”
“On time, Tech was great!”
“We were assured that the outside air conditioning system would fit in the same footprint as the existing units. They do not fit as they are much larger and it does not look right as installed now.”
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“Casteel Heating & Cool was knowledgeable and professional.”
“They have excellent sales and service with friendly staff.”
“Casteel Heating & Cool always provides great service.”
“While we were pleased with the overall system and service provided by Casteel, we had 4 follow up appointments after completing the new HVAC installation. The issues we had after installation were seemingly common problems, but were unchecked by the installation lead on the job. Casteel has made sure to fix every issue that resulted from the installation and with no additional cost, but it was a real headache and took a lot of time.”
“In my last service, I felt like I was being pressured by new equipment, and I actually felt threatened by the new equipment.”
“Excellent customer service”
“I like Casteel because they are always on time, they always keep me informed if there's a change, and they explain things very clearly and completely so there are no misunderstandings. The gentleman who installed our thermostat really took his time to explain the new system to us.”
“It was two furnaces and two AC units. They finished the job in half a day. They cleaned out mold, were very thorough, and very professional. I could not have asked for more!”
“They were very professional, respectful, and had a lot of knowledge about what they were doing.”
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“They have very poor service. When they sold the product they claimed that yearly check ups were part of the cost, and they always run up the price and charge me for them. They deceived me about the annual check ups.”
“I have used Casteel for over 15 years. They have always been very friendly and helpful. I feel if something is wrong with my system that they will do exactly what is needed.”
“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”
“My experience was good - from first phone conversation to scheduling to call ahead to service performed and warranty honored. I don’t normally make recommendations to people unless asked.”
“highly recommend”
“Responsive, professional and knowledgeable!”
“I highly recommend Casteel for all your heating and air conditioning needs.”
“Great installation and service!”
“ac”
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“I like how the technician troubleshot the problem and isolated it so that he could fix only the minimal parts.”
“I have never had even the least bit of a problem with Casteel.”
“They did a good job!”
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