Casteel Heating, Cooling, Plumbing & Electrical
13th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.6 out of 5 stars based on 122 customer surveys conducted through GuildQuality.
5
98
4
13
3
2
2
2
1
7
13th year as a Best Pick Call

Company Message Regarding COVID-19

Casteel's team is committed to your wellbeing. Count on our technicians to wear gloves and facemasks, disinfect tools and surfaces, and follow CDC guidelines.
"At Casteel, we're serious about taking 'Amazing Care' of you! That means we'll care for your home as if it's our own. If you aren't completely satisfied, we'll refund your money. That's just one of the reasons families trust Casteel for outstanding heating, cooling, plumbing, and electrical service."

Dave Geiger | Owner
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical provides residential heating and cooling services, including installation, repair, and maintenance for furnaces, heat pumps, air conditioning systems, and thermostats. Casteel offers residential electrical and plumbing, indoor air quality, and 24/7 emergency services.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
Casteel offers a two-year guarantee on repairs as well as various warranties on heating and air conditioning installations.
Company History
Casteel was founded in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2218 Canton Road
Marietta, GA 30066
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CN211288

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.6 out of 5 stars based on 122 customer surveys conducted through GuildQuality.
5
98
4
13
3
2
2
2
1
7
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/20/2021

No review comments provided

Review by
08/20/2021

“Great quality of work”

Review by
08/20/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“Chris Wright! Didn't leave until part arrived via uber!”

Review by
08/19/2021

No review comments provided

Review by
08/19/2021

“Fellow who did the work, Jacob I believe it was.”

Review by
08/18/2021

“so far so good”

Review by
08/18/2021

No review comments provided

Review by
08/16/2021

“They did a great job.”

Review by
08/16/2021

“They met my expectations as they fixed the problem on the first time.”

Review by
08/16/2021

“They met my expectations with their knowledge of controlling the inside environment.”

Review by
08/16/2021

“I'd like to recognize the installer and the salesperson.”

Review by
08/16/2021

“They delivered what they promised.”

Review by
08/16/2021

“They met my expectations with their customer service and response time.”

Review by
08/16/2021

“The workmanship met my expectations. I feel that they did a good job overall.”

Review by
08/16/2021

“They met/exceeded my expectations because they got the A/C back up and running!”

Review by
08/16/2021

“Ben Henry did a good job of consulting the technical experts on the issues I had.”

Review by
08/16/2021

“The technician did a good job.”

Review by
08/16/2021

“I have received excellent care from them for 15 years and would recommend them to friends and family.”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

“They met or exceeded in all areas.”

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

No review comments provided

Review by
08/15/2021

No review comments provided

Review by
08/12/2021

“The sales representative who came the first time was really on point. The technicians who came were really good as well. I think everyone I dealt with was good.”

Review by
08/09/2021

“Ricardo did a great job. we are going to buy another unit from Casteel. We bought one in the spring for the upstairs and now we need one for downstairs.”

Review by
08/09/2021

“The person was very knowledgeable about the issue. I felt like the knowledge of the technician was really good.”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

“All”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

“They met my expectations because of their expertise and friendliness.”

Review by
08/07/2021

No review comments provided

Review by
08/07/2021

“Always on time and professional.”

Review by
08/07/2021

“Completely dissatisfied”

Review by
08/07/2021

No review comments provided

Review by
10/19/2020

“Fine”

Review by
10/19/2020

“On time, Tech was great!”

Review by
10/19/2020

“We were assured that the outside air conditioning system would fit in the same footprint as the existing units. They do not fit as they are much larger and it does not look right as installed now.”

Review by
10/15/2020

“Everything that they did was expected.”

Review by
10/14/2020

“Casteel Heating & Cool was knowledgeable and professional.”

Review by
10/14/2020

“Casteel Heating & Cool always provides great service.”

Review by
10/14/2020

“They met my expectations in all areas.”

Review by
10/14/2020

No review comments provided

Review by
10/14/2020

No review comments provided

Review by
10/13/2020

“Paul does an excellent job checking, fixing, and cleaning the furnaces.”

Review by
10/13/2020

“Great service and the rep explained everything well”

Review by
10/13/2020

“They met every expectation.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“My expectations have been exceeded with the level of customer care they provide when they are at my home. They are always courteous, friendly and knowledgeable.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“The installers did an exceptional job and really took their time to explain everything to us. They were very patient with us.”

Review by
10/13/2020

“They exceeded my expectations in the speed in which the did an extremely through job correctly. They were very professional and did not waste time.”

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

No review comments provided

Review by
10/13/2020

“would like to recognize the installer that came out. He was helpful and has continued to be if I need to reach out.”

Review by
10/13/2020

“The scheduling of the appointment met my expectations.”

Review by
10/13/2020

“They have very poor service. When they sold the product they claimed that yearly check ups were part of the cost, and they always run up the price and charge me for them. They deceived me about the annual check ups.”

Review by
10/13/2020

No review comments provided

Review by
10/05/2020

“I have used Casteel for over 15 years. They have always been very friendly and helpful. I feel if something is wrong with my system that they will do exactly what is needed.”

Review by
10/04/2020

“Very satisfied with the work done on my air conditioning, Working very well and the technician was very professional. The technician was very good about keeping him and my household safe from covid-19. Thanks again.”

Review by
10/03/2020

“Honored their warranty with no additional charges”

Review by
09/25/2020

“highly recommend”

Review by
09/24/2020

“Great installation and service!”

Review by
09/24/2020

“ac”

Review by
09/24/2020

“I highly recommend Casteel for all your heating and air conditioning needs.”

Review by
09/24/2020

“Responsive, professional and knowledgeable!”

Review by
10/02/2019

No review comments provided

Review by
09/27/2019

“Joe stated they show up when they say they will.”

Review by
09/17/2019

“I was perfectly satisfied with the work that they did. No complaints.”

Review by
09/17/2019

“They did a good job!”

Review by
09/17/2019

“I have never had even the least bit of a problem with Casteel.”

Review by
09/17/2019

“The technician was great.”

Review by
09/17/2019

No review comments provided

Review by
09/13/2019

No review comments provided

Review by
08/28/2019

“Casteel Heating & Cool came in a timely manner. They had the old water heater taken out and put the new one in quickly and were very clean in doing so. I thought they would have put a pan down underneath the heater, but overall they were great!”

Review by
08/28/2019

No review comments provided

Review by
08/23/2019

“They satisfied us. They did what was needed.”

Review by
08/23/2019

“The seller and the two guys who were out here--the main guy and his helper--I thought they did a good job. The salesman, the guy who sold me the package--I've got his number in my cell phone, and when I get ready to do the furnace, I'm going to call him.”

Review by
08/23/2019

“The salesperson”

Review by
08/23/2019

“I think they are the best.”

Review by
08/23/2019

No review comments provided

Review by
08/21/2019

“They were efficient and worked speedily to get things done.”

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/06/2019

“I can't remember the tech's name. They just did a good job when they came out to do everything.”

Review by
08/06/2019

“I would like to recognize the gentleman that comes out to do the bi yearly maintenance for his exceptional service.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“Cody was awesome. He always was extremely helpful and did exactly what needed to be done. I would definitely use him again.”

Review by
08/02/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“I would recognize the salesperson and the technicians that put it in.”

Review by
08/01/2019

“I called them and they could not come out for 5 days so I called another air conditioning and heating company and they came out that day and fixed the problem, even though I had a contract with Casteel.”

Review by
08/01/2019

“Too expensive.”

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