Casteel Heating, Cooling, Plumbing & Electrical
11th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.8 out of 5 stars based on 305 customer surveys.
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11th year as a Best Pick Call
"At Casteel, we're serious about taking 'Amazing Care' of you! That means we'll care for your home as if it's our own. If you aren't completely satisfied, we'll refund your money. That's just one of the reasons families trust Casteel for outstanding heating, cooling, plumbing, and electrical service."

Gary Obert | Operations Manager
Company Information
Services Offered
Casteel Heating, Cooling, Plumbing & Electrical provides residential heating and cooling services, including installation, repair, and maintenance for furnaces, heat pumps, air conditioning systems, and thermostats. Casteel offers residential electrical and plumbing services as well as 24/7 emergency services.
Services Not Offered
The company does not install or service industrial or commercial systems.
Warranty
Casteel offers a two-year guarantee on repairs as well as various warranties on heating and air conditioning installations.
Company History
Casteel was founded in 1987.
Employee Information
Employees wear uniforms and shoe covers, use drop cloths, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
2218 Canton Road
Marietta, GA 30066
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
CN210540

Compiled Score:

Casteel Heating, Cooling, Plumbing & Electrical has received 4.8 out of 5 stars based on 305 customer surveys.
5
257
4
30
3
11
2
4
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/02/2019

No review comments provided

Review by
09/27/2019

“Joe stated they show up when they say they will.”

Review by
09/17/2019

“I was perfectly satisfied with the work that they did. No complaints.”

Review by
09/17/2019

“They did a good job!”

Review by
09/17/2019

“I have never had even the least bit of a problem with Casteel.”

Review by
09/17/2019

“The technician was great.”

Review by
09/17/2019

No review comments provided

Review by
09/13/2019

No review comments provided

Review by
08/28/2019

“Casteel Heating & Cool came in a timely manner. They had the old water heater taken out and put the new one in quickly and were very clean in doing so. I thought they would have put a pan down underneath the heater, but overall they were great!”

Review by
08/28/2019

No review comments provided

Review by
08/23/2019

“They satisfied us. They did what was needed.”

Review by
08/23/2019

“The seller and the two guys who were out here--the main guy and his helper--I thought they did a good job. The salesman, the guy who sold me the package--I've got his number in my cell phone, and when I get ready to do the furnace, I'm going to call him.”

Review by
08/23/2019

“The salesperson”

Review by
08/23/2019

“I think they are the best.”

Review by
08/23/2019

No review comments provided

Review by
08/21/2019

“They were efficient and worked speedily to get things done.”

Review by
08/16/2019

No review comments provided

Review by
08/16/2019

No review comments provided

Review by
08/06/2019

“I can't remember the tech's name. They just did a good job when they came out to do everything.”

Review by
08/06/2019

“I would like to recognize the gentleman that comes out to do the bi yearly maintenance for his exceptional service.”

Review by
08/06/2019

No review comments provided

Review by
08/06/2019

“Cody was awesome. He always was extremely helpful and did exactly what needed to be done. I would definitely use him again.”

Review by
08/02/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“I would recognize the salesperson and the technicians that put it in.”

Review by
08/01/2019

“I called them and they could not come out for 5 days so I called another air conditioning and heating company and they came out that day and fixed the problem, even though I had a contract with Casteel.”

Review by
08/01/2019

“Too expensive.”

Review by
06/30/2019

No review comments provided

Review by
06/27/2019

“They did exactly what they were supposed to do.”

Review by
06/26/2019

“I always find their servicemen professional and knowledgeable. Casteel Heating & Cool, Inc. is always my first call for service.”

Review by
06/26/2019

“Our Technician, Jay, was very good.”

Review by
06/26/2019

“I would like to recognize Cody Kersey for his exceptional service.”

Review by
06/26/2019

“They met my expectations with all areas of the project.”

Review by
06/26/2019

“The two guys who came out did a good job and should be recognized.”

Review by
06/26/2019

“It was a positive experience but did not go well the first time. The installation was not done up to the County standards; it had to be modified, so they had to come back for a second visit. They had to visit a third time because they did not hook up the air conditioner properly after installing the furnace.”

Review by
06/25/2019

“They came out during the hottest part of the day and they did it in the same day. That was good. It was 95 degree's!”

Review by
06/25/2019

No review comments provided

Review by
06/25/2019

No review comments provided

Review by
06/25/2019

“I would like to recognize everyone who worked on my project for their exceptional service.”

Review by
06/25/2019

“The heating service was met and exceeded. The technician was knowledgeable and did other parts with the service that went above my expectations.”

Review by
06/25/2019

“They met/exceeded my expectations with their courteousness.”

Review by
06/25/2019

“Whoever the salesperson was is very helpful.”

Review by
06/25/2019

“I was most satisfied with their communication, professionalism and they got the job done really quickly and they showed up on time.”

Review by
06/25/2019

No review comments provided

Review by
06/25/2019

“Casteel Heating & Cool, Inc. met or exceeded my expectations in regards to everything else.”

Review by
06/22/2019

No review comments provided

Review by
06/22/2019

“Ricardo has exceptional service. He is supposed to be on my account & always come as my technician. Not sure why he wasn't assigned?”

Review by
06/18/2019

No review comments provided

Review by
06/17/2019

“Excellent rating from me on professionalism and explaining problems/solutions.”

Review by
10/30/2018

“They were definitely there early, they finished? the job earlier than they said, neat, professional, and could not have asked for a better experience.”

Review by
10/29/2018

“They met or exceeded my expectations in all areas. The AC is blowing like a champ!”

Review by
10/29/2018

“Casteel Heating & Cool, Inc.'s timeliness, ability to get out quickly, and responsiveness exceeded my expectations.”

Review by
10/29/2018

“Everything went well. They even went under the house and in the attic. They were very professional.”

Review by
10/29/2018

“I would not say that they exceeded my expectations but the quality of work was high level. But it was what I expected.”

Review by
10/28/2018

No review comments provided

Review by
10/25/2018

“Installed new HVAC system, Water Heater, and plumbing in two bathrooms.”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

“They exceeded my expectations by the functionality of the system they put in, that is a plus.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

“Zach and Darrell are the two technicians I have had the privilege of having in my home the most:) I highly recommend both.”

Review by
10/21/2018

No review comments provided

Review by
10/21/2018

No review comments provided

Review by
10/19/2018

No review comments provided

Review by
10/19/2018

“I was satisfied with everyone that I dealt with the exception of the initial salesperson.”

Review by
10/18/2018

“They met all expectations and did a good job.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“Mr. Hosmer could not remember the names of the crew that installed the heating and air, but would like to recognize them for their great work.”

Review by
10/18/2018

“Everyone I worked with did a great job. The salesman that came out was awesome. Randy Sharp was the salesman.”

Review by
10/18/2018

“They met everything.”

Review by
10/18/2018

“They installed a new unit and duct work.”

Review by
10/18/2018

“The installers were amazing, friendly and answered all my questions”

Review by
10/18/2018

“The installation processes met my expectations.”

Review by
10/18/2018

“I would like to recognize everyone at Casteel Heating & Cool that I worked with for their exceptional service. They were all great.”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“They met all areas of expectations.”

Review by
10/18/2018

“Both technicians that came out was very nice and helpful. They answered all my questions.”

Review by
10/18/2018

“They met my expectations? with everything except the materials. The unit didn't work downstairs when they replaced it.”

Review by
10/17/2018

No review comments provided

Review by
10/17/2018

“I have been using Casteel for about 5-6 years now. I am on the service plan for my HVAC, so the price has been very reasonable. They have recommended some improvements but never pushed them on me. We did a couple of them and opted not to do the others at this time. They have always been prompt, professional and courteous.”

Review by
10/16/2018

“My two installer were excellent.”

Review by
10/16/2018

“Really professional and easy to work with Quality team overall”

Review by
10/16/2018

“They met all of the expectations.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“Edgar Cortes and his electrical partner did an amazing job replacing my electrical panel and providing proper grounding for my home. Kevin Prather evaluated my plumbing system and let me know that NO upgrades or updates were needed based on current building code. Bobby Loebl and Tin Knight provided all the information and benefits to replacing my 20 year old system with a high efficiency system that is saving me HUNDREDS of dollars a month on A/C. The work performed by the two HVAC crews (don't remember their names, sorry) was incredible and completed in one day. The finishing touches they provided have reinforce the reason I choose Casteel in the first place.”

Review by
10/16/2018

No review comments provided

Review by
10/16/2018

“They met my expectations.”

Review by
11/05/2017

“They fixed my air. I think I had a leak in the line so they repaired that and added Freon. It was quick service and the job that they did was effective, got it back up and running. I would give them an A+.”

Review by
09/22/2017

“It was a positive experience. It was air conditioning. We had to get a new air conditioner. Otherwise, I don't think we had anybody else come out. I'd probably grade them as an A. I don't remember anything bad.”

Review by
09/22/2017

“I think Casteel Heating is great because they come really quickly when you call. It doesn't take a long time for them to come. The people are courteous and clean. They do a nice job. They fixed a thermostat issue that we had, and we had a clogged pipe of some sort in our air conditioning. They had to reroute something and they fixed that. They've done a good job. Their service, I would give that an A. I've already recommended them. I think they're a little expensive but I like them anyway.”

Review by
09/22/2017

“They were good. They repaired the problem. The guy that came out was very good and thorough, so everything's good. It was air conditioning.”

Review by
09/22/2017

“The experience of the people that came out made it a neutral experience. I can't remember what they did for me. It's been a while. I'd give them a C+.”

Review by
07/13/2017

“I believe the last time they were out, they replaced a pump that pumped out water out of the furnace area. I'm thinking they may have also done a water heater. I've had a couple things done over the last year so I'm not sure. They're just very conscientious about getting out there quickly, and doing a professional job, and explaining what needs to be happening, and stuff like that. I was very pleased with that. I'd give them an A+, definitely. I have recommended them.”

Review by
07/13/2017

“We've used them for the heating and cooling, and the plumbing. On both occasions, they've done a good job as opposed to the Pink Plumber, which we had a horrible experience with them. The Pink Plumber, they never did make things right but Casteel Heating and Cooling, we had a very positive experience with the heating and cooling, and the plumbing. I'd give them an A+. I do recommend them occasionally.”

Review by
07/13/2017

“They're pretty good. I think when I had them here, the office people and the people they brought, took the time to explain things. I think I just had them do annual maintenance. I'd give them an A for everything.”

Review by
07/13/2017

“I liked that they showed that they were concerned about everything they did. They did my air conditioning and they came back out and serviced it. I'd give them an A+. I would recommend them.”

Review by
07/13/2017

“They did a good job. They were just honest. They seemed honest, and they seemed nice and gave us a good price. Other than that, that's about it. It was for HVAC work. I'd give the whole thing an A+. If someone asks us, I would definitely recommend them.”

Review by
07/13/2017

“Everything was good. Whatever I needed, they provided for me. It was good. I don't have any issues with that. They provided me a hot water heater and they serviced my heater. I'd give them a B+.”

Review by
07/13/2017

“They did the heating and plumbing. The hot water tank was leaking water. I'd give them a C. It's OK. There's nothing wrong, but the problem, I think, was they did extra work. They fixed it, but it's mostly several things instead of the one. I don't recommend them.”

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