E. Smith Heating & Air Conditioning, Inc.
19th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.7 out of 5 stars based on 126 customer surveys conducted through GuildQuality.
5
106
4
12
3
4
2
4
1
0
19th year as a Best Pick Call
"'Providing Quality Service since 1962' is more than our motto, it defines everything we do for our customers. Our team of dedicated professionals goes the extra mile to satisfy every customer every time."

Barry Abernathy | President
Company Information
Services Offered
E. Smith specializes in residential and commercial installations, service, and repairs. The company offers service agreement plans and financing.
Warranty
E. Smith provides manufacturer warranty certificates and extended labor warranties.
Company History
The family-owned-and-operated company was founded in 1962. The mayor of Marietta presented E. Smith with the key to the city in 2012 for 50 years of service to the community.
Distinctions
E. Smith is a Carrier Factory Authorized Dealer and a member of the Carrier Dealer Hall of Fame, the Conditioned Air Association of Georgia, and the Cobb Heating Association. Barry Abernathy is a two-time Conditioned Air Association of Georgia Contractor of the Year, and the company won the Carrier President's Award in 2008, 2011, 2017, 2019, and 2020.
Employee Information
All lead technicians are NATE certified.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
964 Industrial Park Drive
Marietta, GA 30062
Hours
Mon
7:30 am - 5:00 pm
Tue
7:30 am - 5:00 pm
Wed
7:30 am - 5:00 pm
Thu
7:30 am - 5:00 pm
Fri
7:30 am - 5:00 pm
Sat
8:00 am - 12:00 pm
Sun
Closed
Licenses
CN006054

Compiled Score:

E. Smith Heating & Air Conditioning, Inc. has received 4.7 out of 5 stars based on 126 customer surveys conducted through GuildQuality.
5
106
4
12
3
4
2
4
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/18/2021

“They were in and out so fast, I didn't really talk to them much.”

Review by
08/18/2021

“have done so if anyone asks.”

Review by
08/18/2021

“Customer service representative were and technician were excellent.”

Review by
08/18/2021

“The heating he did extra service while being here.”

Review by
08/18/2021

“I would like to recognize the technician for his exceptional service. He was absolutely phenomenal! He introduced himself, told what he was going to do and how he was going to do it, and went over everything that he did when he finished up. I am very happy with him.”

Review by
08/18/2021

“The man that comes out to service all the time is courteous, polite, and does an excellent job. I love him!”

Review by
08/18/2021

“The thoroughness of how they took care of air conditioning and heat pump, and checked everything, including the lines, exceeded my expectations. They are one of the most thorough companies I have ever worked with.”

Review by
08/18/2021

“Everything is as expected.”

Review by
08/18/2021

“I'd like to recognize Nona at the front desk. She's wonderful, helps with any questions and does the scheduling for the technicians. I'd like to recognize two technicians, Robert who was promoted and Tommy, who took over for Robert. They have been absolutely great and do a good job.”

Review by
08/18/2021

“I would like to recognize Steve for his exceptional service. He's a great employee, communicator, and is very professional.”

Review by
08/18/2021

“The schedule and quality of service met my expectations.”

Review by
08/18/2021

“I can't remember any names, but they did have exceptional service.”

Review by
08/18/2021

“They are very quick to respond to inquiries. They always complete any request and answer all questions. The employees are very polite.”

Review by
08/18/2021

“They conduct themselves well and are very meticulous. They notify you about when they are coming. They are great.”

Review by
08/18/2021

“They are usually pretty good but not always.”

Review by
08/18/2021

“The technician and saleswoman were good.”

Review by
08/18/2021

“I have been a customer of E. Smith Heating & Air Conditioning for more than 10 years, but I had a few disappointments lately with the quality of their work.”

Review by
08/18/2021

“The technician provided poor service. It was very strong when we first started working with them, but the previous times the technicians did a bad job, gave inadequate explanations, and misdiagnosed problems. The manger at the time was a jerk.”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

“Dillon Heise”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

“I have used E. Smith Heating & Air for over 20 years! They are always very professional and knowledgeable, and above all, trustworthy! I wouldn?t use anyone else!”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

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Review by
08/14/2021

“Everything was done perfectly.”

Review by
08/14/2021

“They are prompt and courteous”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

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Review by
08/14/2021

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Review by
08/12/2021

No review comments provided

Review by
08/12/2021

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Review by
08/12/2021

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Review by
08/12/2021

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Review by
08/11/2021

“I have used E Smith for twice-yearly HVAC maintenance and to replace an entire system. In all cases, I have been impressed with the technicians who came to the house, as well as interactions with the office staff. I continue to use them without question!”

Review by
08/11/2021

“Great service. Honest, reliable, fair pricing”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

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Review by
08/11/2021

“This company is very good. They do a fine job checking & fixing my A/C & furnace every year. They come out quickly if you have a problem. The staff is very friendly & helpful to solving your problem with your A/C or furnace equipment. I have been dealing with them for many years & I am a happy customer. Thanks!”

Review by
08/11/2021

No review comments provided

Review by
08/11/2021

“The service was as expected.”

Review by
08/11/2021

No review comments provided

Review by
01/03/2021

No review comments provided

Review by
01/02/2021

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Review by
01/02/2021

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Review by
01/02/2021

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Review by
01/02/2021

“Technician was very knowledgeable, efficient, and courteous!”

Review by
12/07/2020

“He was polite, efficient, and professional!”

Review by
11/16/2020

No review comments provided

Review by
11/14/2020

“I am always pleased with their services.”

Review by
11/14/2020

“I'd like to recognize the crew for their exceptional and outstanding server.”

Review by
11/14/2020

“They have done good.”

Review by
11/13/2020

“They met my expectations because they gave great customer service. The technician went above and beyond.”

Review by
11/06/2020

“Every E. Smith person who has ever been here in our home has been excellent - very personable, pleasant, extremely talented and efficient.”

Review by
11/06/2020

“There always there quickly.”

Review by
11/05/2020

No review comments provided

Review by
11/04/2020

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Review by
11/04/2020

“Service has met my expectations.”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

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Review by
11/04/2020

No review comments provided

Review by
10/31/2020

“All of them”

Review by
10/30/2020

“They've always been professional and they don't take all day. They're in and out and they give me suggestions about what I need to do in the future.”

Review by
10/30/2020

“E. Smith Heating & Air Conditioning, Inc. is very reliable and easy to interact with.”

Review by
10/30/2020

“They were courteous and nice, this exceeded my expectations.”

Review by
10/30/2020

“E. Smith Heating & Air Conditioning were punctual and knowledgeable.”

Review by
10/30/2020

“I would like to recognize every service technician that has ever been to our home for their exceptional services!”

Review by
10/30/2020

“They've all been professional and courteous. Most of the people I've talked with have been installers, but even the office people are all professional too when you call in with questions about the service contract. I'd say they're all great to deal with.”

Review by
10/30/2020

No review comments provided

Review by
10/30/2020

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Review by
10/30/2020

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Review by
10/30/2020

“Their service is professional and they are on time. The thing I like the most about this company is they won't rip you off. They come in and fix what needs to be fixed.”

Review by
10/30/2020

“I have already recommended them to friends.”

Review by
10/30/2020

“They are very professional and very polite.”

Review by
10/30/2020

No review comments provided

Review by
10/29/2020

No review comments provided

Review by
10/28/2020

“They did exactly what they said they were going to do and did it on time.”

Review by
10/28/2020

“Not sure why I am getting this survey as I have not had any work done recently. Have had E. Smith as a service contractor for many years and get my A/C and furnace serviced twice a year and have always been satisfied with their service.”

Review by
10/28/2020

“We have been pleased with all of their work!”

Review by
09/25/2019

“They do what they say they will do.”

Review by
09/15/2019

“Despite the need for the employee having to come back out, he was honest about what caused the problem and was prompt in correcting it. Hopefully, it's a learning experience that helps him out as he continues in his career.”

Review by
09/14/2019

No review comments provided

Review by
09/03/2019

“E. Smith Heating & Air Conditioning, Inc. was great to deal with.”

Review by
09/03/2019

No review comments provided

Review by
09/03/2019

“The technician that came to my house was very good.”

Review by
09/03/2019

“I have done business with E. Smith over the years and I have not been disappointed. I have always thought of the company as A-1!”

Review by
09/03/2019

“E. Smith Heating & Air Conditioning is an excellent company. I have used them for years and I'm always pleased with their work.”

Review by
08/28/2019

“I'm very happy with E.Smith Heating & Air Conditioning.”

Review by
08/13/2019

“I do not remember any names.”

Review by
08/13/2019

“Prompt, efficient, and effective.”

Review by
08/13/2019

“We have used them almost thirty years and have always been happy with their service.”

Review by
08/13/2019

“Timely, excellent and professional service.”

Review by
08/13/2019

No review comments provided

Review by
08/13/2019

“The air conditioning has continued to work through summer, so that's good.”

Review by
08/10/2019

“They don't have to make Ryan do the work, as he's been promoted past residential, but they send him out to our house anyways because we like him. I think that's going above and beyond for service.”

Review by
08/10/2019

No review comments provided

Review by
08/06/2019

No review comments provided

Review by
08/05/2019

No review comments provided

Review by
07/31/2019

No review comments provided

Review by
07/29/2019

“The way he explained the process and when to call back was important. They are waiting to do the troubleshooting until it gets cooler since they will have to shut down the system for 24 to 48hrs. They looked at what was best for me.”

Review by
07/29/2019

No review comments provided

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