Alexander's Floors
1st year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Alexander's Floors has received 4.8 out of 5 stars based on 184 customer surveys.
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1st year as a Best Pick Call
"Our commitment to our customers is to provide high-quality, prompt service with impeccable attention to detail. We can impress even the most discriminating homeowners by turning their floor into a work of art."

Alex Sajin | President
Company Information
Services Offered
Alexander's Floors offers installation of prefinished flooring, for both residential and commercial customers. The company also specializes in hardwood flooring and provides services for sanding and finishing and installation of unfinished flooring.
Services Not Offered
Alexander's Floors does not install carpet or tile.
Minimum Job
A $1,500 minimum is required.
Warranty
The company offers a 12-month, limited labor warranty.
Company History
Alexander's Floors was founded in 2001.
Employee Information
Employees drive marked vehicles.
Additional Information
The company offers hardwood floors in many species—including oak and tropical hardwoods—along with prefinished or unfinished engineered hardwood floors and laminate flooring.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Alexander's Floors has received 4.8 out of 5 stars based on 184 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/11/2017

“Mostly, it was positive. There was miscommunication, and it ended up costing me more than what was budgeted. That was kind of upsetting because I budgeted certain things, and of course the quote was given to me and there was some kind of mess up with the wood. So they had to buy more wood and more cost. I would say sixty, sixty was good. The work was done well in the end. If you look at the quality of the work, it's more positive but the communication was not. I ended up writing a letter to them and saying that I wasn't going to pay a certain amount of money. Overall, I would give them a C+.”

Review by
10/11/2017

“They were on time, and they did extremely good work. I'll use them in a heartbeat, and I highly recommend them to anybody and I have. I would grade the overall experience with an A. They do an extremely good quality of work. They are very, very good and very efficient, and they did what they said they would do and when they said they would do it. They are good people, and they do good work.”

Review by
10/11/2017

“They were fine. They just did their job. They did a good job. I'd give them a B. They're not craftsmen—they refinish floors, that's what they do. They're not craftsmen though. They don't know how to do anything other than what they know how to do, that's it. It was good work. They're a good company. I've used them like nine times in my life so I'm definitely going to use them again.”

Review by
10/11/2017

“They did pretty well. They changed the color. A lot of the color has been on the walls of the house, on the bottom, on the stairs all over the house. It all needs to be repainted because of the paint that has been spread to our walls. I'd give them an A+ overall. The issue is there was paint. It made it dirty. We have to paint all of those staircases and the walls or rugs.”

Review by
10/11/2017

“They were thorough. They followed up on a little small punch list after I noticed a couple things, and they got out quickly to finalize a couple small areas that had not been completed to my satisfaction. They got it completed in a very timely fashion. I'd give them an A. It sometimes took a little while to get a phone call back, up to and even at the start of the work.”

Review by
10/11/2017

“I had a very good experience with them. They were friendly. I felt comfortable with them around my three young kids and my wife while I wasn't home. The pricing I thought was very reasonable, and I got it quoted by numerous people. The quality was really good. I was really impressed with it. I would grade the overall experience with an A+. I have recommended them.”

Review by
10/11/2017

“They did an excellent job. The first time that they came, they took a holiday but came back and finished it up in a timely fashion. I thought they did an outstanding job. I would give them an A+. They did an outstanding job—even my brother who knows everything thought it was great. They were there when they said they would be there and did what they said they would do.”

Review by
10/11/2017

“I liked the fact that they did it within budget. They did it in a timely manner. Their workers were tremendous. I had concern over one thing and I said, ‘Don't worry about it,’ but he was like, ‘No, we're down, we're going to make it happen.’ I highly recommend them, highly, highly. I would grade the overall experience with an A+.”

Review by
10/11/2017

“I thought they did a great job. It was pretty easy work. One thing that did happen is there was a board that needed to be replaced, but they said they couldn't find a replacement for it and they just patched it. Other than that, it was good, looks great. I'd give them a B. They were very responsive. They were on it.”

Review by
10/11/2017

“Alexander’s Floors did the work that they said they were going to at the price they told me it would be. There were no discrepancies, upselling, or anything like that. He came in, quoted the job, and did it in the time frame that he said he was going to do it in. I'd give them an A+. I already have recommended them.”

Review by
10/11/2017

“I liked the work, definitely liked the work overall. They did a real good job. I would say a B+. The only thing is that there was one additional railing that I think needs to be put in. It’s just one short on the metal stairwell. As a matter of fact, I'm considering getting them to do my upstairs too.”

Review by
10/11/2017

“They did exceptional work. Everything was pretty good for the most part. They took a little longer than I anticipated, but that's my first experience with refinishing my hardwood floors. Overall, I would definitely give them an A. They cleaned up everything after they left. They didn't leave a mess at all.”

Review by
10/11/2017

“Alexander’s Floors just had a great team of people who came and turned my place upside down for several days while I got new floors. The product was outstanding. The price was really good, and I would recommend them any time. I would grade the overall experience with an A+.”

Review by
10/11/2017

“They matched my floor for a 43-year-old floor. They put down new floors and made it match. I actually had them come back and do the other side. It was just as good a job the second time. I would give them an A for the overall experience. I already have recommended them.”

Review by
10/11/2017

“It wasn't completed when we thought it would be completed, but workmanship was good. Overall, I would give them a B+. They told me they were going to have it done in a certain number of days, and it took twice as long to do it. That's a customer service issue.”

Review by
10/11/2017

“Really professional, fast, and clean. They cleaned up after themselves without any problem. I would grade the overall experience with an A+. The owner came to my house. He checked everything. I mean, it's really nice that an owner would check his work.”

Review by
10/11/2017

“They were fine. They've done multiple jobs for me. Their work has been solid, so I can't really say anything I didn't like about it—my floors came out great. I'd give them an A. They were very, very clean. I'd definitely recommend them.”

Review by
10/11/2017

“They did a good job. I'm satisfied. The quality job speaks for itself. I would grade the overall experience with an A+. I would give them all high notes. I really liked what they did, and I would highly recommend their services.”

Review by
10/11/2017

“Extremely positive. I'm staying with them. I've had them do two floors for me and a third one that's almost ready to go. They're great. It has to be A+, there were no negatives anywhere. No questions, I would recommend them.”

Review by
10/11/2017

“It was great. I think that they had a good price. They showed up when they were supposed to, and they did what they were supposed to do. I would grade the overall experience with an A. I've already have recommended them.”

Review by
10/11/2017

“I loved the quality of their work, and I was happy with the people who were there— very professional. I would say it was an A+ experience. They were on time. My daughter and her husband are going to do floors with them.”

Review by
10/11/2017

“I liked basically everything about them. They showed up on time when they told me they were going to show up, and the workmanship was excellent. I'd give them an A+. I couldn't have been happier with what they did.”

Review by
10/11/2017

“They were easy to schedule. They did a thorough job. They refinished some hardwood floors and did a very good job. I would grade the overall experience with an A. No complaints and will highly recommend them.”

Review by
10/11/2017

“Super. Very easy to work with. They did a good job. If I wasn't satisfied with something, they were definitely more than willing to go in and make it right. I would grade the overall experience with an A+.”

Review by
10/11/2017

“I've always had a positive experience with them. They're good guys. They're responsive, on time, do a good job, and clean up afterward. They're really good guys. I'd absolutely work with them again— A+.”

Review by
10/11/2017

“They did a great job. They were very professional, and they stuck to their time like they were supposed to. I would grade the overall experience with an A. I have recommended them.”

Review by
10/11/2017

“They're honest and have time management. Prices were competitive, and the quality of work was definitely top of the line. I'd give them an A+. I recommend them all the time.”

Review by
10/11/2017

“I'm very pleased with the results. Incredible quality, real awesome. I would grade the overall experience with an A+. I've recommended them to a whole bunch of my friends.”

Review by
10/11/2017

“I've worked with them for about maybe ten years. I've never had a bad problem with them. They always do what they say and are on time. They always do a good job. I'd give them an A+ overall.”

Review by
10/11/2017

“We used Alexander’s Floors for our new build, and we also used them for renovation several years ago. Both times they did excellent work. I would grade the overall experience with an A+.”

Review by
10/11/2017

“I thought they did a good job on the installation and had professionalism. I've used a lot of contractors, and I'd put them as an A+. I totally would recommend them.”

Review by
10/11/2017

“I had a very good experience with Alexander’s Floors. It was very good. I especially loved the people. I would grade the overall experience with an A.”

Review by
10/11/2017

“They worked as an independent installer. We bought the flooring elsewhere and they installed it, so that worked out well. I would give them an A.”

Review by
10/11/2017

“The owner, Tony, is very communicative. They were on time, did the project, and finished it on time. They showed up. I would use them again—A+.”

Review by
10/11/2017

“They did what they said they were going to do. They did it on time, and they did it on schedule, so that's important. I'd give them an A.”

Review by
10/11/2017

“I'm a general contractor so they did a good bit of work with us. They're good. They're a subcontractor for us. I'd give them a B.”

Review by
10/11/2017

“They are professional. Their customer service—they were excellent to work with. I would grade the overall experience with an A+.”

Review by
10/11/2017

“They did some floors for me. I liked their customer service, craftsmanship, and punctuality. I'd give them an A+ overall.”

Review by
10/11/2017

“They were timely and responsive and trustworthy and did a great job. I'd give them an A+. I'd be extremely likely to recommend them.”

Review by
10/11/2017

“They were very clean and professional. They knew the color I needed and did a great job. I'd give them an A.”

Review by
10/11/2017

“I liked their reliability and their quality of work. I would grade the overall experience with an A.”

Review by
10/11/2017

“The jobs they've done for me were fantastic. I've had no complaints whatsoever. I'd give them an A.”

Review by
10/11/2017

“I liked the hardwood floors. They did a good job. I would grade the overall experience with an A.”

Review by
10/11/2017

“There are some places on my floor that are strange that we just found. I'd give them an A-.”

Review by
10/11/2017

“Alex did a good job. They did what they said they were going to do. I'd give them an A.”

Review by
10/11/2017

“Just in general, I'm just satisfied. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was a pretty good experience. Overall, I'd give them a B.”

Review by
10/11/2017

“I liked the scheduling—they're reliable. It was an A.”

Review by
10/11/2017

“I had a positive experience with them.”

Review by
10/11/2017

“I had no complaints with them.”

Review by
10/11/2017

“They did a great job.”

Review by
10/11/2017

“I'm good with them.”

Review by
10/11/2017

“It was positive.”

Review by
10/11/2017

“They are good.”

Review by
10/11/2017

“They're phenomenal. They were very professional. I would give them an A+.”

Review by
10/11/2017

“They did a good job. I'd give them an A. Very likely to recommend them.”

Review by
10/11/2017

“There were some issues—it wasn't a 100% positive, but it was positive.”

Review by
10/11/2017

“Alexander's Floors is wonderful. I love them. They were great.”

Review by
10/11/2017

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Review by
05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/19/2016

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05/16/2016

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05/16/2016

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05/16/2016

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05/16/2016

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Review by
07/23/2015

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Review by
07/23/2015

“Alexander's Floors did a good job. They redid my hardwood floors in the kitchen. I'd give them an A rating.”

Review by
07/23/2015

“Alexander's Floors was very professional. They're neat and clean, and they do a very good job. They did hardwood floors for me in three bedrooms, a family room, and the kitchen. I chose them because I heard they were the best, and I'd give them an A.”

Review by
07/23/2015

“Alexander's Floors had professional installers and reasonable pricing. They did engineered hardwood for me on the entire main floor. I was actually introduced to them from the person I bought the hardwood flooring from. I would give them an A-.”

Review by
07/23/2015

“They were prompt and professional, and they did a great job. They resanded and redid my hardwood floors. They did an outstanding job in one room that was partially hardwood, so I had them do two other rooms—a living room and a dining room. I'll give them an A.”

Review by
07/23/2015

“Alexander's Floors did a good job and they were very efficient with a comparable price that matched everybody else's. They refinished hardwoods for me around the entire main floor. I chose them because they were referred to me from someone else. I'd give them an A-.”

Review by
07/23/2015

“I think that was about a year ago. They had a really good rate they quoted us and they were able to come out and do the job really quickly. I chose them because a friend told us about them. They just did some hardwood board replacement. It was literally six planks of wood in our kitchen. I'd give them an A.”

Review by
07/23/2015

“Everything went according to plan. Alexander's Floors came out and gave me a bid, we accepted it, and they did the work as they said they would do. It looks great. They did hardwood floor installation and a stair handrail. The installation work was throughout the entire home. They deserve an A.”

Review by
07/23/2015

“Alexander's Floors did a good job. They were excellent. They were on time, they finished, and it was good. They did hardwood floors; they resanded them and put in two or three planks. This was all downstairs in five or six rooms. I chose them because they were referred by friends. I'll give them the best grade—they’re an A.”

Review by
07/23/2015

“I was very impressed with the whole thing. The people from Alexander's Floors were all very friendly and very efficient. My floors turned out beautiful. Those were hardwood floors in the living room, dining room, and hallway. I chose them because some friends of mine had used them and suggested them. I'd give them an A. I was very impressed.”

Review by
07/23/2015

“I can't give Alexander's Floors anything but positive high scores. They were very professional and easy to work with. The quality of their work was terrific. They had a lot to lay and did an awesome job. They did a laminate LPV floor around my entire condo—about 1,200 square feet. I chose them because of a personal reference; somebody else I knew had used them and enjoyed them as well. I would give them an A+.”

Review by
07/21/2015

“Alexander's Floors did work for me. They actually did some work done by different people. They corrected everything the one time. They redid my stairs. I chose them initially because they did some work for my friend. They did a stair for me. They refinished the whole first level and the stairs were on there. It was a hardwood floor. It's red oak. The one guy screwed the red oak. He didn't know how to handle it so these guys came and did something and matched everything. I'd give them a B+.”

Review by
07/21/2015

“I love them. This is the second time I've used them. The finished work was excellent. It was exactly what I expected. The guys came on time, they cleaned up, and they did good work. This time, they did wood floors in the hallway upstairs for me. Initially, I knew some of the guys who worked there from a work setting that I was in years ago. They did a big job in a family room on the steps, and this time, they did the hallway and a bunch of steps as well. Everything came out great. I'd give them an A. I love Alexander. In fact, I have to call him; I have more work for him.”

Review by
07/21/2015

“We do have some issues. This is actually within warranty and we did discuss this problem before. He did come and look at it. He put the hardwood floors through the whole house and he did a big job. We have one spot that he has to actually pull the planks and so it's probably- it's not a big job but it is a job. When he came he said he would actually do it. It didn't happen yet. He said this one guy that he would trust was out of town and he was busy with other projects but he didn't say now. I can't say. The general job was done; it's a good job. They have a couple issues. The guys were very neat. There were no damages. They moved the furniture. They covered everything. No problems. But I don't know if he will keep up with the work he promised because it's one year actually. We thought the problem would go away but it's not so it's kind of bubbled. One plank popped out. Alexander's Floors did hardwood floor installation for the whole house, first floor and second floor. I would give probably excellent. But again we have issue. But I have no complaints in terms of everybody was polite. We didn't have any major- it was a good job. It was big.”

Review by
07/21/2015

“Alexander's Floors did an excellent job. I liked their professionalism. They were very clean and tidy, and they came in and did a really good job. They installed hardwood floors in my den. They made sure to help me pick out the right color for the floor. The whole experience was really good. I'd rate them as an A.”

Review by
07/21/2015

“Alexander's Floors did very good. I'm still loving it. I loved the service and the workers, and the workmanship was great. The guys acted like professionals; they were experienced. I really enjoyed the service. They did hardwood floors for me. The company was referred to me. I'd give them the highest grade.”

Review by
07/21/2015

“I had Alexander's Floors install hardwoods in about two-thirds of my home, and they were fantastic. I liked the professionalism of the service providers. I liked the quality of material they used and the quality of the installation crew, too. They deserve an A.”

Review by
07/21/2015

“Alexander's Floors was really good. They were great. I love them, and I would totally recommend them. They get an A.”

Review by
07/21/2015

“Alexander's Floors did speedy work. They did wood floors for me. They’ve earned an A.”

Review by
07/21/2015

“Alexander's Floors did what they said what they were going to do, and that's good enough for me. They refinished hardwood floors for me. I would give their company an A.”

Review by
07/21/2015

“Alexander's Floors was excellent. I'll give them an A grade.”

Review by
06/19/2015

“They seem like they're doing very well. They've covered everything, and they've been pretty meticulous. They're in Best Pick Reports, so that's where I heard about them. They're putting in hardwood flooring for me. I wanted to change the color of the hardwood. I have an extensive staircase, and they were one of the few companies that would sand all the posts and everything to match. So many other companies told me I had to get somebody else to do that. It's very thorough. I'm also having them put in iron balusters. It's not finished yet, but right now, I'm very pleased with them, so I'd give them an A.”

Review by
09/30/2014

“Overall, it was a positive experience. Well, we did have a problem—I had a problem with the installation and they did, I mean he worked with me to install it. It was a hard job. I'd give them a B-. We had that issue. The gentleman that installed the floor, made a mark. When he installed the hardwood there were chips on the edge of it. It made it visually—it was, there are a lot of imperfections all over it. And of course when management got there and saw it, it wasn't possible at that point to rip the floor out without creating a huge amount of expense. So he just gave me a break on the price.”

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