Emperial Hardwood Floors
18th year as a Best Pick
Best Pick 2018
certified company
Based on 137 Surveys
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Emperial Hardwood Floors has received 5 out of 5 stars (A-rating) based on 137 customer surveys conducted by Best Pick Reports.
18th year as a Best Pick Call
"We care about our customers. At Emperial Hardwood Floors, we have a great deal of pride in the work that we do. Our goal is to make every customer happy so that they refer us to their friends. That's how we built the business."

Ricky Core | Owner
Company Information
Services Offered
Emperial Hardwood Floors specializes in refinishing hardwood floors, installing both prefinished and site-finished flooring, and installing step treads and wrought iron balusters.
Services Not Offered
The company does not perform repair-only jobs.
Emperial provides a one-year warranty on workmanship.
Company History
Emperial is a family business that has been owned and operated in the North Atlanta area by the husband-and-wife team of Ricky and Lori Core since 1979.
Additional Information
According to the company, Emperial uses a 90 percent dust-free system. The company hangs plastic in room openings, over cabinets, and in other open areas. Emperial offers Bona Traffic HD water-based urethane and Craftsman's Choice oil-based polyurethane.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

“They did great. They refinished hardwood floors in our first floor, our stairs, and our upstairs. Ricky, their owner, was easy to do business with and did what he said he would do. Very reliable and high quality. I'd give them an A+. I've used them three times, different occasions.”

“High quality and they finished on time. They put down new vinyl flooring in the basement. I would say they're an A.”

“Emperial completed the work and looks great when it was finished. They refinished our hardwood flooring. They deserve an A+.”

“They guy told me exactly what to expect and it was true. There was no hidden anything. I had a couple particular issues and he said that it would be fixed and he was right. They did a really good job and cleaned up well. It was just really good. They refinished my floors in, kind of, two and a half rooms actually—it was like two rooms and a bathroom. They deserve an A. Extremely likely to recommend them.”

“What they did was they refinished my floors—they sanded them and changed it to a different color. They were thorough, consistent, very professional, well-mannered, always on time, and very complete with the job. They were great.”

“Emperial Hardwood Floors does quality work. I'd say they're an A+. They're very good.”

“I would recommend them in the future. I'd give them an A+.”

“I'd like to say they did a good job. They did work in several rooms. They got an A+.”

“It turned out well. They took up carpet and put down hardwood floor and matched it with the existing—they did it in two rooms and refinished downstairs. I'd give them an A+.”

“They did hardwood on my main floor and my stairs. They did a good job. They had to build the stair—we had someone else do it who did it wrong. Stairs are difficult to do and do correctly, and they did it correctly. I'd give them an A+. Likely to recommend them.”

“I would say they're an A.”

“I'm very satisfied.”

“They did almost the whole house. It was an A.”

“It was absolutely excellent. Emperial Hardwood Floors has actually done two or three different projects for us, and they've done a great job each time. I've enjoyed working with them, and it's been very professional.”

“I thought they did a fantastic job. They were thorough, and everything that he told me was going to happen happened. They redid the whole downstairs hardwood floors and added hardwood floor in an office. He told me when he was coming, how long he would be, and what to expect. I would give them an A+.”

“I've used Emperial a couple of times. I had a three-story home with existing hardwood on the main floor. They put hardwood floors on the top floor, and it matched perfectly. The technicians are very clean and very thorough, and they did a really good job. I would grade them as an A+.”

“It's the second time that I've used them. Overall, everything was excellent with no complaints.”

“Ricky was unbelievable, and I would recommend them to anyone. We had them install hardwood floors on one floor and refinish the other. They worked on a very strict time line that most contractors weren't able to meet—a three-day window. The movers were about to show up, so they had to get it done in three days, and they did. We wouldn't have been able to move into our house when we did. I would give them an A+ rating.”

“They basically added hardwood in an office that used to be carpet. They tore up the carpet, took out the furniture, put in the new hardwood, finished it by staining it and sealing it with polyurethane, and that was it. He did everything that he said he would do, and he showed up on time. They were clean, and they tried to put a couple of different color samples. They were matching other floors in our home. They did what they said, and it cost what they said. It was exactly what I wanted. I would grade Emperial as an A+.”

“The subflooring was thin and weak, so they reinforced it with plywood. Emperial is just really easy to work with, and they do good work. I would rate them as an A.”

“They refinished our hardwood floor. They got the job done when they said they were going to, and they got us in quickly—we didn't have to wait. I would give them an A rating.”

“They refinished and put in new hardwood floors. He's done work for us several times and does a great job. We had no issues at all.”

“Emperial stripped, refinished, and sanded our hardwood floors. I thought they were courteous and responsive, and they completed the job on time. They were reliable. They were an A.”

“Their work was good with no complaints—A+.”

“They refinished our hardwood. It was good quality, and they were done on time. It was A-quality work.”

“I had a very positive experience. They put in a hardwood floor in our master bedroom. They were very professional. There was a little hiccup in the beginning, but the owner apologized profusely, and everything went fine after that. They deserve an A.”

“Emperial refinished my preexisting hardwood floors on two levels. It was quite a lot of square footage. They're very professional, and they cleaned up after themselves. The results were very nice. I would grade them as an A.”

“I had them do my hardwood floors. They were efficient and thorough. I would give them an A.”

“I went with Emperial Hardwood. I love them. The owner was great, and overall, I was very satisfied. He really worked with me and listened to what I wanted every step of the way. They paid a lot of attention to details, and I can't say enough good things about them. I would grade them as an A+.”

“I used Emperial, and it was fantastic. They refinished all my existing hardwood floors and added new floors in one room and a couple of other areas. They also brought in stair people and totally rebuilt two staircases. They did a lot. They were definitely an A-grade company.”

“It was outstanding. We had them refinish all the floors on two levels. The house was empty because we were just getting ready to move into it. I was also out of state at the time, so I dealt remotely with the owner. He was very responsive. The quality of the work was outstanding. They're an A to me.”

“Emperial Hardwood did a good job. The color exactly matched our existing hardwood floors. They had a nice cleanup service—they hauled everything off. It was perfect, and somebody came out later to check and make sure it was fine. We had already changed out our whole house to hardwood floors with the exception of this one room, so they had to come in, measure, pull up the existing carpet, and then try to match the hardwood floor. We had existing hardwood floors, but the stain wasn't on them, so they had to match the stain on the new part to the stain on the old part. They refinished and stained them. I'd give them an A. The other thing I liked about them and the reason why we used Emperial is because fours year ago, I called about small knots in the floor. The people who'd done all the rest of our hardwood floors have gone out of business, and I had a small knot that sort of deteriorated and left this hole. I said, 'Will you guys come out and repair it?' And she said, 'No, no, no. Here's what I suggest that you do. I would just get a little bit of wood putty, sort of smooth it down, and take a little marker to go over it.' I liked what she said because she didn't say, 'Yes, we can come out there and fix it for you.' She was very sensible in terms of my budget and said it was just a tiny little thing with a small fix. I liked that.”

“They put hardwood floors throughout the first floor. They did a fantastic job, and they were very hardworking. They worked from the second they walked in the door until the minute they walked out. I'd give them an A.”

“I went with Emperial Hardwood Floors, and they were great. They replaced hardwood in one area and installed hardwood throughout. One room had old hardwood, so they had to remove it. Then, they installed new hardwood there and in an additional space. I'd give them an A.”

“When we moved in, we had to have some hardwoods installed in the bedrooms downstairs and on the stairs going upstairs. It was Emperial who did the work; I remember Ricky. They get an A.”

“Emperial Hardwood Floors did a second job for me two weeks ago. They removed carpeting and installed hardwood flooring. They did a great job. They were efficient, quick, and clean, and they moved all the furniture in and back out. The owner was a very nice the gentleman, and the work was great. I would recommend them, and I'd definitely give them an A.”

“This is the second time I used them. The job was quite a while ago now, but it was very good. They refinished our floors upstairs. They get an A grade from me.”

“They completed the work and did a good job. They sanded the hardwood floors. I'd give them an A.”

“It was a good experience. Emperial did a good job. They were really prompt, really courteous, and really professional. They replaced a kitchen floor, removed carpeting, and installed new hardwood floors in another room. They're an A.”

“Emperial Hardwood did a fine job. They were the people we got our pine floors from last November. An A grade is what I would give them.”

“They did a great job putting my floors in. I had no problems, and they stuck to their schedule. They were recommended to me by another contractor. They replaced some hardwood boards and refinished and stained the entire second level of my house. I'd give them an A.”

“They refinished some wood floors in our upstairs. They pretty much did what they said they were going to do, and I'm satisfied with the work. They earned an A grade.”

“They were professional, and they did the job right. They refinished our floors and stairs. They get an A. They did a good job.”

“Emperial Hardwood did a thorough job. They followed up with us and gave us a lot of choices to look at. They just did a great job—I'm very positive about them. We redid our kitchen, and we had the lighter colored wood floors. Emperial installed wood flooring in the living room, which used to be carpet, and restained the whole downstairs. It matches, and you can't tell. There's no difference—no seam, nothing. Everything looks the same. It looks like it's been there forever. They came up with a color that worked really well with the new cabinets. They were very good. It's a grade-A job.”

“I would give Emperial Hardwood Floors an A grade.”

“They were really good; they were good folks. They were pleasant to work with, and they kept everything clean. It just worked out really well. They put in floors. I'd give them an A because I think they did a really good job.”

“They put in hardwood floors, and they did the job efficiently. The work Emperial Hardwood has done is an A.”

“I had an overall positive experience with Emperial Hardwood Floors. They installed some new wood flooring and then refinished everything—the old and the new. There weren't any problems. They were on time and did good work, and the price was what they told me it would be. I would give Emperial an A grade.”

“Emperial Hardwood Floors did a marvelous job. They refinished my hardwood floors and corrected an area that we did not even know about until they pulled up the carpet. You can't tell it was ever wrong. They were professional and on time. They were just excellent all the way. They definitely get four A+'s.”

“It was just a phenomenal experience. They did my hardwood floors in the entire downstairs, and they were excellent. I liked the customer service; they were personable, they understood my needs, and they delivered. I'd rate them as an A.”

“I thought Emperial was awesome. I had a water leak in my kitchen, and they pulled out a section and replaced it. It was not easy, and I couldn't get anybody else to take the job. When people walk in my kitchen, they can't even tell where they repaired it. I'd give them the best grade I can possibly give them.”

“They refinished the floors, both upstairs and downstairs, on two different visits. They gave us good customer service. I would like to give them an A+—they were probably the best contractor we've had.”

“They refinished our hardwood floors, and it was great. They were trustworthy—they did it while we were on vacation. Everything was perfect. I would rate them as an A+ company.”

“I'd give Emperial Hardwood Floors the best grade—A+.”

“They've done a couple jobs for me. They do excellent work. They do what they say they are going to do; they show up on time and stick to the prices they quote. They should get an A+.”

“They refinished my stairs and all the hardwood in all the hallways upstairs. I had used the company years ago. I would like to give them an A+.”

“They refinished the hardwood floors in my house. After that, they put down three coats of polyurethane for me. Everything was good. My wife did some research on different companies, and we felt like the gentleman who owns Emperial was the most knowledgeable. We trusted him more than the other owners, and he seemed like he cared. I'd give them an A+ because I was very pleased with them.”

“Emperial made the floors look good. They worked around my schedule and made decisions so that I didn't have to. It was good customer service. I found out about them through a friend's referral. I would grade them as an A+.”

“They did a rental house for me; I had them come and refinish the floors throughout the whole house. They were very nice, very neat, and very clean, and they gave great customer service. A painter that I'd used referred them to me. I'd give them an A+.”

“They've done two jobs over the years. Most recently, there was a leak in the house, and the floors had to be restored and restained. They came in and did a very proficient, professional job. They were very timely when they responded, and the work was very good quality. We didn't have any real issues; they did as we expected. We contacted them several years ago to remove some carpet and replace it with hardwood flooring, and that went very well. We were very pleased with them, so when we had another mini project, we pursued only them. I think we found them in the Best Pick Reports book. I would give them an A.”

“Emperial redid the floors in my entire house, and they were great. They were in and out, and they were very professional about it. I would totally grade them as an A.”

“We had a great experience with Emperial Hardwood Floors. I'd give them an A rating.”

“They were great; they did what we asked them to do. They explained the situation, and they even mixed the colors, sanded it down, and showed us what it would actually look like on our floors. They finished on time. My realtor told me about the company. They deserve an A.”

“Emperial Hardwood Floors refinished the hardwood floors. They were responsive, they got the job done on time, and the pricing was fine. I found them through a referral from a friend, and I'd give them an A.”

“I've used Emperial Hardwood multiple times in the last ten years. Most recently, they finished the hardwoods on the front stairs. The owner has great attention to detail. He oversees the job, and he is just spectacular. He does beautiful work and leaves the house in perfect condition. They get an A+.”

“Emperial Hardwood Floors put in our hardwood floors, and they were absolutely amazing. The workers were polite and professional, and it was top-quality work. I'd give them an A+. We were very happy, and we're going to use them again.”

“They installed hardwood floors and refinished our existing hardwood floors. They did a great job. They came out beforehand and met with us, started the job exactly as scheduled, and cleaned up nicely after they were done. It was a turn-key process for us, and it worked out really well. Excellent work.”

“I had an absolutely positive experience with Emperial. They actually did more than what they said they were going to do, they did it in a timely fashion, and the quality of the product was outstanding. It was a pretty small job, but it meant an awful lot to me. They blended the work in perfectly, and I haven't had to call them back since then. They get an A+. I've already called and told them the work was outstanding.”

“They did a nice, quality job with the finishing of the floors, and they were able to handle all of our needs. We had a talk about what we were going to do, and they ended up doing it perfectly. Everything that they put in the contract, they performed well and in a timely manner. I haven't had to call them back since that work was done. I'll give them an A+.”

“I like their quality of work, timeliness, and reliability. I liked how quickly they responded to my call and how quickly they could get the job done. The main guy was the one that really sold me—he was just fabulous. It was a pretty large job—the whole downstairs wood floors. I heard about Emperial in Home Reports. I feel like they deserve an A+.”

“Emperial has done work for me, and they did a great job. I definitely had a positive experience—they're great people. They're prompt, they do what they say they're going to do, and they do a great job. I would say this was a medium-sized job. They did a great job, and that's all I can say. It was the very best—A+, triple A.”

“We ended up going with Emperial Hardwood Floors, and it went extremely well. We were very pleased—we haven't had to call them back for anything. I'd give them an A.”

“The young man who did the floors did an excellent job. His workmanship was excellent, and he was very nice. I was very pleased. They did my kitchen, my hall, and the bathroom. They did a light staining, and then they put down two coats of polyurethane. They didn't do the really deep, deep staining that I didn't want. They did what I wanted, and I was very, very happy. I read about Emperial in Home Reports. I'll give them an A.”

“Their crew works together as a team so well, and there was total communication. They were really efficient and good, and they cleaned up after themselves. They were very good. The job itself was excellent—they did a dining room and break room, and they refinished my kitchen and my hallway so it would all match. I chose them because I talked to the owner and didn't have to go through a lot of office workers. I'll give them an A.”

“I would say that Emperial gave me a positive experience. They were hardworking. They had a good product, good results, and high quality, and they were easy to work with. They did hardwood flooring on the first floor and up the stairs. We chose them over another company because my husband thought that they were the most competent and had the highest quality. I'd give them an A.”

“Emperial did my hardwood floors, and they were very good. I called them because they were in Home Reports. They totally sanded and refinished my first floor hardwood, and it looks great now. What stood out about them is that they were just really good and honest people—I didn't feel like I was getting the sales job that some other companies gave me. I liked the guy. Everybody else I couldn't stand. He's just down-to-earth and normal. They cleaned up after themselves great; the place was spotless. It was a positive experience with them, and I would give them an A+.”

“Emperial did some work for me back in February. The workers were genuine. The crews were very prompt, they did the work on time, and they did it for what they quoted it for. Ricky Core is a great guy to deal with. He's a nice fellow. I just had hardwood floors sanded and refinished and polyurethane put down. I haven't had to call them back since then at all—everything is great. They get an A+ from me.”

“They did a really good job. They were really focused on what I wanted to get done. The owner, Ricky, was very available. He came by the house to make sure things were in order, and made himself available to me for any questions about things like the color of the stain on the wood floor. We had one little issue at the end where the technicians didn't understand about some of the furniture that needed to be moved back, so I called them after-hours, and the owner was available and took care of it. I just felt like they were very customer focused, and they did a really nice job. We were trying to add wood floor around other existing flooring, and they matched it really well. It looked really good. I'd say they get an A+.”

“They were easy to work with—they were very conscientious, and they did a good job and cleaned up. They added hardwoods to one of our rooms, and then they refinished the hardwoods on our whole first floor. It was a decent-sized job. We chose them because friends of ours had used them. We've recommended them to several people, and everybody's been happy. I'd give them an A+. They were great; they really were.”

“We used them for hardwood floors. We were pleased with their work. They were very professional. They finished before the time they said they would, and they did everything they told us they were going to do, like putting plastic down. After they were done, I called them because I thought there was something wrong, and they came back and fixed it even though there wasn't really a problem—they changed it just because I wasn't happy with what I was seeing. We were happy with them. I would give them an A.”

“Emperial did some work for me, and they did a great job. The owner tries really hard and does what he can to make things right. They cleaned up very nicely. We had a full level of our home turned into hardwood floor. We had one minor issue, and they came almost immediately and were very responsive—it wasn't even something that was their fault, just something we didn't like. They deserve an A.”

“I had no problems with Emperial. Their good quality made it a positive experience, and they were easy to work with. They put in engineered hickory flooring. They arrived, finished the job in the time they said, and left the house better than it was before. I heard about them through the Home Reports. They're A grade.”

“Emperial was knowledgeable, and they were fast—we chose them over another company because they were more knowledgeable and more prepared. They didn't completely redo my floor; they restained it and ripped up a little piece of it. It was a whole first floor. I haven't had to call them back since it was done; I would recommend them. I would give them an A.”

“I've had a good experience with Emperial. They did exactly what they said they were going to do, and the job looks great. They cleaned up as much dust as they possibly could, which is about as much as you can ask for when you're refinishing floors. We chose Emperial because we had a friend who referred them. They refinished our hardwood floors. It's a pretty substantial job, since it was the whole first floor. I haven't had to call them back since then. I'd give them an A.”

“Emperial did a good job; I was satisfied with the work that they've done. They were really nice—the technicians who were doing it were really nice. It was a big job. I haven't had to call them back since that work was done. I would give them an A.”

“We had the best experience with them. We were new to the area, and so we didn't know anybody, and we had many vendors doing many things in our new home. Emperial stood out as top-notch. They were on time, they did exactly what they said they would do at the exact same price they quoted, there was minimum fuss, and the quality a year later is spectacular. Emperial was wonderful—a grade-A company.”

“I would say I had a positive experience with Emperial. I would say that the biggest thing is that there were some difficulties with getting my floors up, because they were glued down—it was an insanely difficult process to unglue them. Originally, they thought it would take one day, and it ended up taking three. They covered the cost of the extra days and kept me informed. Every time I called, they answered right away. Even though things didn't initially go the way that they had wanted, they kept me up to date on everything, and I felt like I was being taken care of. Now that the floors are in, I love them—I love that I got to choose my own floors instead of going through them. I picked out my own floors, and Emperial brought them over and installed them. I would give them an A—it was a very lovely experience.”

“The bottom line is they did what they said they were going to do, and they came in at the price they had quoted to me. They communicated very well. I got Emperial out of Home Reports, and I haven't had to call them back. They replaced the carpet on my stairs in the hallway with hardwood floors, so they did a lot. They get an A+.”

“They were quick and did a good job. The price was what they said it was, and they got it done in a timely manner and got out of here. Their materials were good. I found Emperial because my boss was using them. I would recommend them; I'll give them an A.”

“Emperial did a fabulous job. The floors are gorgeous. They left everything clean and did a wonderful job. I'd say they get an A.”

“Emperial did just what they said they were going to do, and everything was just great. They made it very easy. They refinished the floors, but this is an old house. It had two or three different types of wood, and the floors hadn't been done in years. It came out great. Everything was terrific. They deserve an A+.”

“Emperial was amazing. They were prompt. The customer service was really good; I knew exactly what I was getting before I had work done. The quality of the work was really good. It was a big job. They installed two rooms of hardwood flooring and refinished all my existing hardwoods. And they redid two sets of stairs. I would give them an A.”

“They refinished a section of our floors. They were very reliable, and they were very neat and clean. They prepared everything so that it didn't get my house all dirty; they cleaned up afterward. They worked very well. I give them an A+.”

“They are wonderful. We had the family room done, and we had them do the kitchen and the foyer two months ago. We decided to have the living room and the dining room done. They're professional, they really care about it, and they want to make us happy too. They're proud of their work. They did wonderful cleanup. The men working were very professional and told us what time they were coming; they were there at that time, and they called before. I'm giving them an A+.”

“They did some hardwood flooring services for me over the last year. They were fantastic. They were professional. The finish was beautiful. I'd give them an A+.”

“I thought they were very professional and provided good service, and the quality of the materials was very good as well. They installed a wooden staircase for me. It came out very nicely. I would use the company again. I'd give them an A+.”

“They did a very good job. They did everything they said they were going to do, and we just absolutely love the floor. We had hardwoods put in the family room, the kitchen, and the foyer, and they did the wrought iron hand railing. I have already recommended them. I would certainly use this company again. They would be an A+.”

“They installed brand-new hardwood flooring in our upstairs and refinished the hardwood flooring in our downstairs. It was a fantastic job from beginning to end. Their work was timely; they were right on time and completed the project on time—no problems whatsoever. It was very clean; that was one thing I was worried about, but it was very clean when they finished. They're an A+. They were excellent.”

“It was excellent—very professional. They did good-quality work. They re-sanded our part-time flooring. It was very fair for the quality. The workers were excellent, and I didn't have any communication problems with them. They finished the work in a reasonable amount of time. We will probably use them again. I would give them an A+.”

“They were great. They were very nice and professional, and they did exactly what they said they were going to do. Their work was excellent. They sanded, finished, and stained all our floors. They did good, quality work. The workers were very nice and clean, and they did good work. I would use them again. Give them an A+.”