Emperial Hardwood Floors
19th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Emperial Hardwood Floors has received 4.9 out of 5 stars based on 128 customer surveys conducted through GuildQuality.
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19th year as a Best Pick Call
"We care about our customers. At Emperial Hardwood Floors, we have a great deal of pride in the work that we do. Our goal is to make every customer happy so that they refer us to their friends. That's how we built the business."

Ricky Core | Owner
Company Information
Services Offered
Emperial Hardwood Floors specializes in refinishing hardwood floors, installing both prefinished and site-finished flooring, and installing step treads and wrought iron balusters.
Services Not Offered
The company does not perform repair-only jobs.
Warranty
Emperial provides a one-year warranty on workmanship.
Company History
Emperial is a family business that has been owned and operated in the North Atlanta area by the husband-and-wife team of Ricky and Lori Core since 1979.
Additional Information
According to the company, Emperial uses a 90 percent dust-free system. The company hangs plastic in room openings, over cabinets, and in other open areas. Emperial offers Bona Traffic HD water-based urethane and Craftsman's Choice oil-based polyurethane.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
1800 Old Lost Mountain Road
Powder Springs, GA 30127
Hours
Mon
7:00 am - 5:00 pm
Tue
7:00 am - 5:00 pm
Wed
7:00 am - 5:00 pm
Thu
7:00 am - 5:00 pm
Fri
7:00 am - 5:00 pm
Sat
7:00 am - 12:00 pm
Sun
Closed

Compiled Score:

Emperial Hardwood Floors has received 4.9 out of 5 stars based on 128 customer surveys conducted through GuildQuality.
5
118
4
8
3
2
2
0
1
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/04/2019

“They all did a good job.”

Review by
11/21/2019

“They did a great job!”

Review by
11/21/2019

“I would like to recognize the foreman for his exceptional service.”

Review by
11/21/2019

“I would like to recognize the head contractor for his exceptional service. He was really good.”

Review by
11/20/2019

“The job met and exceeded my expectations. It was what I ordered, and it was great.”

Review by
11/20/2019

“Jordan(?) did a fantastic job.”

Review by
11/20/2019

“I would like to recognize Ricky Core for his exceptional service. He was awesome and easy to work with.”

Review by
11/20/2019

“The stain color is beautiful, it turned out perfect.”

Review by
11/15/2019

“They did an excellent job and worked very quickly.”

Review by
11/15/2019

“In my upstairs hallway they did a great job of doing the rounded area.”

Review by
11/15/2019

No review comments provided

Review by
11/11/2019

“I would like to recognize the owner that gave the estimate and the installers that came out to do the job.”

Review by
11/11/2019

“I would like to recognize the whole crew for their exceptional service. They were all really good.”

Review by
11/11/2019

“I would like to recognize the owner. I thought she was really patient and honest.”

Review by
11/11/2019

“They were prompt, efficient, and clean. They did a great job.”

Review by
11/11/2019

“They are very good at what they do and it looks very professional. It was great.”

Review by
11/11/2019

No review comments provided

Review by
11/10/2019

“All who worked on the project, owner on down”

Review by
11/10/2019

No review comments provided

Review by
11/10/2019

“Ricky and team always does a quality job.”

Review by
11/08/2019

“Ricky is a pro, honest & a pleasure to work with. I got quotes from other hardwood floor companies but chose Emperial. It was an easy choice to make.”

Review by
11/07/2019

“I would like to recognize the owner for exceptional service. The owner was upfront and honest.”

Review by
11/07/2019

“The staff was very responsive. I had a short timeframe trying to sell my home, and they got me scheduled for the very next week.”

Review by
11/07/2019

“They met my expectations in all areas.”

Review by
11/07/2019

No review comments provided

Review by
11/07/2019

“Their work was very good. They were very neat and thorough. My floor looks great. The gentleman that I worked with was very pleasant and made sure I was happy with what I got.”

Review by
11/07/2019

“I am a realtor and I use them personally. I have recommended them to my clients and everyone is satisfied.”

Review by
11/07/2019

“Emperial Hardwood Floors met my expectations with the installation.”

Review by
11/07/2019

“I thought the owner was great and the customer service was good but upon further inspection, there is a big patch in the middle of my floor.”

Review by
11/06/2019

“We were very impressed with Emperial's work. They stayed on budget and completed the work on time. We were very impressed with the quality and the finished product and we will definitely use them again.”

Review by
11/06/2019

“I would like to recognize Ricky for his exceptional service. He was great. He is the owner. I would also like to recognize the lead installer for his exceptional service. He was good too.”

Review by
11/06/2019

“They did a good job and were timely. I was impressed with their work!”

Review by
11/06/2019

No review comments provided

Review by
11/06/2019

“Emperial Hardwood Floors was very professional. They accomplished everything they said they would, and my flooring is perfect even today, which is so many months later.”

Review by
11/06/2019

“They met/exceeded my expectations in communication, delivering exactly what we wanted, and sticking to the time schedule.”

Review by
11/06/2019

No review comments provided

Review by
11/06/2019

“I was most satisfied when Emperial Hardwood Floors matched my existing wood.”

Review by
11/06/2019

“Ricky did a good job.”

Review by
11/05/2019

No review comments provided

Review by
11/05/2019

“I would like to recognize Ricky, the owner for his exceptional service. I would also like to recognize the foreman of the job for his exceptional service. The foreman was awesome and the workers themselves.”

Review by
11/05/2019

No review comments provided

Review by
11/05/2019

“Have used Emperial for 3 homes. They are the best!!”

Review by
11/05/2019

“Great company. Their crews are quick and very neat. Did excellent work.”

Review by
11/05/2019

“They were extremely professional and always on time. They did great service. My floors are beautiful.”

Review by
11/05/2019

No review comments provided

Review by
11/05/2019

“They exceeded my expectations across the board. I was quite happy with the work.”

Review by
07/12/2018

“I'd just say their general quality of work is where they exceeded my expectations.”

Review by
07/09/2018

“I was just happy with their overall performance and I've used them twice in the past and I would use them again.”

Review by
07/09/2018

“I would like to recognize the installers, they did a fantastic job. I asked questions about what to do to keep the floors in good condition and they provided me with great recommendations.”

Review by
07/09/2018

“It was a very good experience.”

Review by
07/04/2018

No review comments provided

Review by
06/29/2018

“They met my expectations with everything. Everything was great. They were excellent.”

Review by
06/26/2018

“Overall everything was good.”

Review by
06/25/2018

“Every area met my expectations.”

Review by
06/25/2018

“I was most satisfied with how quickly they got us worked into their schedule.”

Review by
06/19/2018

No review comments provided

Review by
06/19/2018

“Movers were great, did a fine job, and the quality was good.”

Review by
06/14/2018

“I worked with them previously and they met my expectations.”

Review by
06/14/2018

“They were really professional and met my expectations.”

Review by
06/14/2018

“The price was very good. They designed a trap door and exceeded my expectations. They had to work around a problem, and did great.”

Review by
06/14/2018

“I was most satisfied with the quality of the work.”

Review by
06/14/2018

“Emperial Hardwood Floors exceeded our expectations with their great custom service and that they actively listened to our concerns.”

Review by
12/19/2017

“They did hardwood replacement. Their speed was very good. What they communicated, they delivered. And their price was fair. I'd give them an A.”

Review by
12/19/2017

“They did hardwood on my main floor and my stairs. They did a good job. They had to build the stair—we had someone else do it who did it wrong. Stairs are difficult to do and do correctly, and they did it correctly. I'd give them an A+. Likely to recommend them.”

Review by
12/19/2017

“They did great. They refinished hardwood floors in our first floor, our stairs, and our upstairs. Ricky, their owner, was easy to do business with and did what he said he would do. Very reliable and high quality. I'd give them an A+. I've used them three times, different occasions.”

Review by
12/19/2017

“We had our floors refinished and we had some carpet replaced with hardwood floors. The finished job was excellent and the employees that came were great. And the price was just kind of medium range of the quotes we got, so it was a perfect combination. I'd give them an A.”

Review by
12/12/2017

“They guy told me exactly what to expect and it was true. There was no hidden anything. I had a couple particular issues and he said that it would be fixed and he was right. They did a really good job and cleaned up well. It was just really good. They refinished my floors in, kind of, two and a half rooms actually—it was like two rooms and a bathroom. They deserve an A. Extremely likely to recommend them.”

Review by
12/12/2017

“What they did was they refinished my floors—they sanded them and changed it to a different color. They were thorough, consistent, very professional, well-mannered, always on time, and very complete with the job. They were great.”

Review by
12/12/2017

“They were just good at their job. They were professional. The price was pretty reasonable. They refinished hardwood floors for me in pretty much my whole downstairs. I'd give them an A+.”

Review by
12/12/2017

“It turned out well. They took up carpet and put down hardwood floor and matched it with the existing—they did it in two rooms and refinished downstairs. I'd give them an A+.”

Review by
12/12/2017

“Their costs were competitive and the service provided was quality service and on time. They put in wood floors in essentially the whole house. I'll give them an A.”

Review by
12/12/2017

“Emperial completed the work and looks great when it was finished. They refinished our hardwood flooring. They deserve an A+.”

Review by
12/12/2017

“High quality and they finished on time. They put down new vinyl flooring in the basement. I would say they’re an A.”

Review by
12/12/2017

“They did almost the whole house. It was an A.”

Review by
12/12/2017

“I would say they're an A.”

Review by
12/12/2017

“I'm very satisfied.”

Review by
12/12/2017

“Emperial Hardwood Floors does quality work. I'd say they’re an A+. They're very good.”

Review by
12/12/2017

“I'd like to say they did a good job. They did work in several rooms. They got an A+.”

Review by
12/12/2017

“I would recommend them in the future. I'd give them an A+.”

Review by
05/22/2016

“I had them do my hardwood floors. They were efficient and thorough. I would give them an A.”

Review by
05/22/2016

“They refinished our hardwood. It was good quality, and they were done on time. It was A quality work.”

Review by
05/22/2016

“We tore up carpets in three bedrooms and put down hardwood. I liked the good price and quality. And they worked when we needed them to. I would give them an A+.”

Review by
05/22/2016

“They refinished and put in new hardwood floors. He's done work for us several times and does a great job. We had no issues at all.”

Review by
05/22/2016

“They refinished our hardwood floor. They got the job done when they said they were going to, and they got us in quickly—we didn't have to wait. I would give them an A rating.”

Review by
05/22/2016

“The subflooring was thin and weak, so they reinforced it with plywood. Emperial is just really easy to work with, and they do good work. I would rate them as an A.”

Review by
05/22/2016

“It was absolutely excellent with no complaints. They've actually done two or three different projects for us, and they've done a great job each time. I've enjoyed working with them, and it's been very professional.”

Review by
05/22/2016

“Emperial replaced our hardwood, and they did a good job. We felt like the price was reasonable, they were polite, and they did the floor so we could walk on it in the morning. I would give them an A.”

Review by
05/22/2016

“They stripped, refinished, and sanded our hardwood floors. I thought they were courteous and responsive, and they completed the job on time. They were reliable. I’d say Emperial was an A.”

Review by
05/22/2016

“Emperial refinished my pre-existing hardwood floors on two levels. It was quite a lot of square footage. They're very professional, and they cleaned up after themselves. The results were very nice. I would grade them as an A.”

Review by
05/22/2016

“I had a very positive experience. They put in a hardwood floor in our master bedroom. They were very professional. There was a little hiccup in the beginning, but the owner apologized profusely and everything went fine after that. They deserve an A.”

Review by
05/22/2016

“They were thorough, and everything that he told me was going to happen happened. I thought they did a fantastic job. They redid the whole downstairs hardwood floors and added hardwood floor in an office. They refinished about 2 square feet and added about 4 in an office. He told me when he was coming, how long he would be, and what to expect. Everything he told me happened. I would give Emperial an A+”

Review by
05/22/2016

“I've used Emperial a couple of times. For the first job I had a three story home with existing hardwood floor on the main floor. They put hardwood floors on the top floor and it matched perfectly to the main level. There wasn't anything that I didn't like about them. Ricky was really good as far as coming out, assessing the job, and giving me an estimate. The technicians that they have are very clean, very thorough, and they did a really good job. They follow up and make sure that if there are any problems or anything they would come back and take care of it. I honestly didn't have any problems. I would grade them as an A+”

Review by
05/22/2016

“The work they did and their honesty was incredible. They did two things, we had oak flooring where the oak turned black so deep that you couldn't sand it off, and they replaced areas of the oak flooring. Then in the entire three room area, they sanded the whole thing, restained it, and refinished it. The quality of the work they did was very good, as was the honesty of it. They gave us a quote of the work to be done, and they eliminated one area that would have been an extra $2. They did it every way and didn't charge us. Everything that they did was A+”

Review by
05/22/2016

“My only thing was that they never came back to finish installing some shoe molding. It was hard to work with the person in charge versus the people on the crew. There was a lot of phone tag going on. I would say that they did good work, but it was the finishing touches that were lacking. They did the entire downstairs—refinishing and repairing the damaged floor. the main guy was very nice and easy to work with, but I think it was just hard for him to get the guys onsite to return phone calls. I would rate them as an A.”

Review by
05/22/2016

“They basically added hardwood in an office that used to be carpet. They tore up the carpet, took out the furniture, put in the new hardwood, finished it by staining it and sealing it with polyurethane, and that was it. He did everything that he said he would do, and he showed up on time. They were clean, and they tried to put a couple of different color samples. They were matching other floors in our home. They did what they said, and it cost what they said—exactly what I wanted. I would grade Emperial as an A+.”

Review by
05/22/2016

“Ricky was unbelievable, and I would recommend them to anyone. We had them install hardwood floors on one floor and refinish on the other. They worked on a very strict timeline that most contractors weren’t able to meet—a three-day window. And the movers were about to show up, so they had to get it done in three days—and they did. We wouldn't have been able to move into our house when we did. I would give them an A+ rating.”

Review by
05/22/2016

“The only thing that I didn't care for was the trim. He had carpeting and hardwood floors redone. They were great as far as the timing goes. He liked that they were quick and able to do it quickly. I would grade them as a B.”

Review by
07/27/2015

“It was a good experience. they did a good job. They were real prompt, real courteous, real professional. They replaced kitchen floor, they removed carpeting and installed new hardwood floors in another room. I'd give them an A.”

Review by
07/27/2015

“They did a great job. They put my floors in. No problems and stuck to their schedule. They were recommended to me from another contractor. They replaced some hardwood boards and refinished and stained the entire second level of my house. I'd give them an A.”

Review by
07/27/2015

“They came in. They pretty much did what they said they were going to do and I'm satisfied with the work. They refinished some wood floors in our upstairs. I was satisfied with the work. I'd give them an A.”

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