Emperial Hardwood Floors
18th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Emperial Hardwood Floors has received 4.8 out of 5 stars based on 134 customer surveys.
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18th year as a Best Pick Call
"We care about our customers. At Emperial Hardwood Floors, we have a great deal of pride in the work that we do. Our goal is to make every customer happy so that they refer us to their friends. That's how we built the business."

Ricky Core | Owner
Company Information
Services Offered
Emperial Hardwood Floors specializes in refinishing hardwood floors, installing both prefinished and site-finished flooring, and installing step treads and wrought iron balusters.
Services Not Offered
The company does not perform repair-only jobs.
Warranty
Emperial provides a one-year warranty on workmanship.
Company History
Emperial is a family business that has been owned and operated in the North Atlanta area by the husband-and-wife team of Ricky and Lori Core since 1979.
Additional Information
According to the company, Emperial uses a 90 percent dust-free system. The company hangs plastic in room openings, over cabinets, and in other open areas. Emperial offers Bona Traffic HD water-based urethane and Craftsman's Choice oil-based polyurethane.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Emperial Hardwood Floors has received 4.8 out of 5 stars based on 134 customer surveys.
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117
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14
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/19/2017

“They did great. They refinished hardwood floors in our first floor, our stairs, and our upstairs. Ricky, their owner, was easy to do business with and did what he said he would do. Very reliable and high quality. I'd give them an A+. I've used them three times, different occasions.”

Review by
12/19/2017

“We had our floors refinished and we had some carpet replaced with hardwood floors. The finished job was excellent and the employees that came were great. And the price was just kind of medium range of the quotes we got, so it was a perfect combination. I'd give them an A.”

Review by
12/19/2017

“They did hardwood on my main floor and my stairs. They did a good job. They had to build the stair—we had someone else do it who did it wrong. Stairs are difficult to do and do correctly, and they did it correctly. I'd give them an A+. Likely to recommend them.”

Review by
12/19/2017

“They did hardwood replacement. Their speed was very good. What they communicated, they delivered. And their price was fair. I'd give them an A.”

Review by
12/12/2017

“Emperial completed the work and looks great when it was finished. They refinished our hardwood flooring. They deserve an A+.”

Review by
12/12/2017

“High quality and they finished on time. They put down new vinyl flooring in the basement. I would say they’re an A.”

Review by
12/12/2017

“Emperial Hardwood Floors does quality work. I'd say they’re an A+. They're very good.”

Review by
12/12/2017

“I'd like to say they did a good job. They did work in several rooms. They got an A+.”

Review by
12/12/2017

“I would recommend them in the future. I'd give them an A+.”

Review by
12/12/2017

“They did almost the whole house. It was an A.”

Review by
12/12/2017

“I would say they're an A.”

Review by
12/12/2017

“I'm very satisfied.”

Review by
12/12/2017

“What they did was they refinished my floors—they sanded them and changed it to a different color. They were thorough, consistent, very professional, well-mannered, always on time, and very complete with the job. They were great.”

Review by
12/12/2017

“They were just good at their job. They were professional. The price was pretty reasonable. They refinished hardwood floors for me in pretty much my whole downstairs. I'd give them an A+.”

Review by
12/12/2017

“It turned out well. They took up carpet and put down hardwood floor and matched it with the existing—they did it in two rooms and refinished downstairs. I'd give them an A+.”

Review by
12/12/2017

“Their costs were competitive and the service provided was quality service and on time. They put in wood floors in essentially the whole house. I'll give them an A.”

Review by
12/12/2017

“They guy told me exactly what to expect and it was true. There was no hidden anything. I had a couple particular issues and he said that it would be fixed and he was right. They did a really good job and cleaned up well. It was just really good. They refinished my floors in, kind of, two and a half rooms actually—it was like two rooms and a bathroom. They deserve an A. Extremely likely to recommend them.”

Review by
05/22/2016

“They were thorough, and everything that he told me was going to happen happened. I thought they did a fantastic job. They redid the whole downstairs hardwood floors and added hardwood floor in an office. They refinished about 2 square feet and added about 4 in an office. He told me when he was coming, how long he would be, and what to expect. Everything he told me happened. I would give Emperial an A+”

Review by
05/22/2016

“Ricky was unbelievable, and I would recommend them to anyone. We had them install hardwood floors on one floor and refinish on the other. They worked on a very strict timeline that most contractors weren’t able to meet—a three-day window. And the movers were about to show up, so they had to get it done in three days—and they did. We wouldn't have been able to move into our house when we did. I would give them an A+ rating.”

Review by
05/22/2016

“My only thing was that they never came back to finish installing some shoe molding. It was hard to work with the person in charge versus the people on the crew. There was a lot of phone tag going on. I would say that they did good work, but it was the finishing touches that were lacking. They did the entire downstairs—refinishing and repairing the damaged floor. the main guy was very nice and easy to work with, but I think it was just hard for him to get the guys onsite to return phone calls. I would rate them as an A.”

Review by
05/22/2016

“They basically added hardwood in an office that used to be carpet. They tore up the carpet, took out the furniture, put in the new hardwood, finished it by staining it and sealing it with polyurethane, and that was it. He did everything that he said he would do, and he showed up on time. They were clean, and they tried to put a couple of different color samples. They were matching other floors in our home. They did what they said, and it cost what they said—exactly what I wanted. I would grade Emperial as an A+.”

Review by
05/22/2016

“I've used Emperial a couple of times. For the first job I had a three story home with existing hardwood floor on the main floor. They put hardwood floors on the top floor and it matched perfectly to the main level. There wasn't anything that I didn't like about them. Ricky was really good as far as coming out, assessing the job, and giving me an estimate. The technicians that they have are very clean, very thorough, and they did a really good job. They follow up and make sure that if there are any problems or anything they would come back and take care of it. I honestly didn't have any problems. I would grade them as an A+”

Review by
05/22/2016

“The work they did and their honesty was incredible. They did two things, we had oak flooring where the oak turned black so deep that you couldn't sand it off, and they replaced areas of the oak flooring. Then in the entire three room area, they sanded the whole thing, restained it, and refinished it. The quality of the work they did was very good, as was the honesty of it. They gave us a quote of the work to be done, and they eliminated one area that would have been an extra $2. They did it every way and didn't charge us. Everything that they did was A+”

Review by
05/22/2016

“We tore up carpets in three bedrooms and put down hardwood. I liked the good price and quality. And they worked when we needed them to. I would give them an A+.”

Review by
05/22/2016

“They refinished our hardwood floor. They got the job done when they said they were going to, and they got us in quickly—we didn't have to wait. I would give them an A rating.”

Review by
05/22/2016

“The subflooring was thin and weak, so they reinforced it with plywood. Emperial is just really easy to work with, and they do good work. I would rate them as an A.”

Review by
05/22/2016

“Emperial replaced our hardwood, and they did a good job. We felt like the price was reasonable, they were polite, and they did the floor so we could walk on it in the morning. I would give them an A.”

Review by
05/22/2016

“They stripped, refinished, and sanded our hardwood floors. I thought they were courteous and responsive, and they completed the job on time. They were reliable. I’d say Emperial was an A.”

Review by
05/22/2016

“Emperial refinished my pre-existing hardwood floors on two levels. It was quite a lot of square footage. They're very professional, and they cleaned up after themselves. The results were very nice. I would grade them as an A.”

Review by
05/22/2016

“The only thing that I didn't care for was the trim. He had carpeting and hardwood floors redone. They were great as far as the timing goes. He liked that they were quick and able to do it quickly. I would grade them as a B.”

Review by
05/22/2016

“It was absolutely excellent with no complaints. They've actually done two or three different projects for us, and they've done a great job each time. I've enjoyed working with them, and it's been very professional.”

Review by
05/22/2016

“I had a very positive experience. They put in a hardwood floor in our master bedroom. They were very professional. There was a little hiccup in the beginning, but the owner apologized profusely and everything went fine after that. They deserve an A.”

Review by
05/22/2016

“They refinished our hardwood. It was good quality, and they were done on time. It was A quality work.”

Review by
05/22/2016

“I had them do my hardwood floors. They were efficient and thorough. I would give them an A.”

Review by
05/22/2016

“They refinished and put in new hardwood floors. He's done work for us several times and does a great job. We had no issues at all.”

Review by
07/27/2015

“It's the second time I used them. It was very good. That's really all I can remember. They refinished our floors upstairs. I'd give them an A.”

Review by
07/27/2015

“They were great. They were really fast. Their prices were reasonable and they did a good job. They refinished some parquet flooring. I would give them an A.”

Review by
07/27/2015

“They were professional and they did the job right. They refinished our floors and stairs. They get an A. They did a good job.”

Review by
07/27/2015

“They were on time. The price was great. I liked everything about it. The whole experience was excellent. I'd give them an A.”

Review by
07/27/2015

“They completed the job and did a good job at it. They resanded hardwood. I'd give them an A.”

Review by
07/27/2015

“I'd give them an A.”

Review by
07/27/2015

“I would give them probably a B.”

Review by
07/27/2015

“They did a fine job. These are the people we got our pine from. I would give them an A.”

Review by
07/27/2015

“They did the job efficiently. They put in hardwood floors. I’d give them an A.”

Review by
07/27/2015

“They did a great job. They put my floors in. No problems and stuck to their schedule. They were recommended to me from another contractor. They replaced some hardwood boards and refinished and stained the entire second level of my house. I'd give them an A.”

Review by
07/27/2015

“They did a fantastic job. They were very hardworking. They worked from the second they walked in the door until the minute they walked out. They put hardwood floors throughout the first floor. I'd give them an A.”

Review by
07/27/2015

“They were real good. Good folks. They were just pleasant to work with and kept everything clean. It just worked out real well. They put in floors. I'd give them an A because I think they did a real good job.”

Review by
07/27/2015

“It was a good experience. they did a good job. They were real prompt, real courteous, real professional. They replaced kitchen floor, they removed carpeting and installed new hardwood floors in another room. I'd give them an A.”

Review by
07/27/2015

“They came in. They pretty much did what they said they were going to do and I'm satisfied with the work. They refinished some wood floors in our upstairs. I was satisfied with the work. I'd give them an A.”

Review by
07/27/2015

“They did a thorough job. They gave us a lot of choices to look at. They just did a great job. They followed up with us. I'm very positive about them. We redid our kitchen and we had the lighter colored wood floors. They actually installed wood flooring in the living room which used to be carpet and restained the whole downstairs and it matches. You can't tell. There's no difference so there's no seam, nothing. Everything looks the same. I’d give them an A.”

Review by
07/27/2015

“I've used them twice. They're great. They're affordable. They do good work. Convenient with working with your schedule. I had them do some hardwoods on half of my house and then I had water damage and I brought them in to repair the floors that I had to have ripped out the second time. I found them through word of mouth. The guy I work with had used them for his floors and so I used them and they did a good job. I'd give them an A. They were great.”

Review by
07/27/2015

“They did a great job. The color exactly matched our existing hardwood floors. They had nice clean up. They hauled everything off. It was perfect and somebody came out later to check and make sure it was fine. I'd give them an A. They were very sensible in terms of my budget. So I liked that.”

Review by
07/27/2015

“They were excellent. Just a phenomenal experience. I liked the customer service, they being personable with you, and just understanding your needs and delivering on those needs. They did my hardwood floor on the bottom in the entire downstairs actually. I'd give them an A.”

Review by
07/27/2015

“They did a marvelous job. Not only were they professional, they were on time as well. They did a great job in correcting an area that we did not know about until after they pulled up the carpet. You cannot even tell it was ever wrong to begin with. They did just an excellent job, all the way. They actually pulled up carpet and refinished my hardwood floors. It would definitely be an A++++.”

Review by
07/27/2015

“I thought they were awesome. I had a water leak in my kitchen and they had to pull out a section of it and replace it and I couldn't get anybody else to want to take the job, and it was not easy to do. People walk in my kitchen and they can't even tell where they repaired it. I'd give them the best grade you can possibly give them because I thought they were great.”

Review by
07/27/2015

“It was outstanding. We had them refinish the floors on two levels. The house was empty. We were just getting ready to move into it. I was also out of state at the time so I dealt kind of remotely with the owner and he was very responsive and the quality of the work was outstanding. They refinished all the floors, two levels. I would give them an A.”

Review by
07/13/2015

“I had an overall positive experience with them. They installed some new wood flooring and then refinished everything, the old and the new. There weren't any problems, they were on time, they did good work, the price was as they told me it would be, I didn't have any problems. I would give them an A.”

Review by
07/13/2015

“It was a positive experience overall. I would give them an A-, I did have to call them back just to fix a few minor things, but that was really not a big deal.”

Review by
06/15/2015

“I went with Emperial Hardwood Floors and they were great. They replaced hardwood in one area and installed hardwood throughout. One room had old hardwood so they had to remove it and then they installed new hardwood there plus additional space. I'd give them an A.”

Review by
06/15/2015

“When we moved in we had to have some hardwoods in the bedrooms downstairs and on the stairs going upstairs. I'd give them an A.”

Review by
04/22/2015

“They installed hardwood floors in my upstairs. My experience was very good. Customer service was very good, he came out right away we are very pleased with the work they did and they price they gave us. The job took about three or four days. I would grade them an A-, my husband was a perfectionist but they were good.”

Review by
04/22/2015

“I went with Emperial they did both refinishing and installation they did the whole house. My experience was good, they did a good job. The price was the big thing, but they did a good job they were there when they said they were going to be. It took them maybe a week, maybe a little more than a week. I would grade them a B. There are some nails that I can see and they didn't know how to put the closet doors back.”

Review by
04/02/2015

“They did a second one for me a two weeks ago. They removed carpeting and installed hardwood flooring. They did a great job they were efficient they were quick. They were clean, they moved all the furniture in and they moved all the furniture back out. When they put the floor down, the owner was very nice, the gentleman that did the work were great. I would recommend them. I would definitely give them an A.”

Review by
04/02/2015

“I used Imperial, it was fantastic. They came in refinished all my existing hardwood floors, added new floors in one room and a couple of other areas. They also brought in stair people and totally rebuilt two staircases and they did a lot. They were definitely an A.”

Review by
03/26/2015

“I went with Imperial Hardwood and I love them. The owner was great. I was very satisfied, he really worked with me and listened to what I wanted every step of the way. A lot of attention to detail I can't say enough good things about them. I would grade them an A+.”

Review by
03/17/2015

“Emperial put hardwood on top of carpet for me. I thought they were awesome up until Saturday. They've been doing work for me recently. This is actually the third home that they've actually done work for me. Unfortunately this time they promised installation on Saturday then called me Saturday morning to tell me they didn't have the product. I had to put the entire day aside. They have done work for me in the past. They've done the installations in a timely manner. I even had a situation where I did flooring at one period and nine months to a year later wanted additional flooring. They didn't have a similar product so they pulled up the old product and redid the entire floor and did not charge me for the existing floor. I'd give them a B. The company is only as good as the most recent experience.”

Review by
06/12/2014

“They were great; they did what we asked them to do. They explained the situation, and they even mixed the colors, sanded it down, and showed us what it would actually look like on our floors. They finished on time. My realtor told me about the company. They deserve an A.”

Review by
06/11/2014

“They redid our floors a year ago. They sanded them and restained them. It was mostly a positive experience. They are true to their appointments. They show up when they're supposed to show up and finish in time. I guess I would recommend them. I'd give them a B. They did a good job but I think it could have been better.”

Review by
06/11/2014

“They installed hardwood floors and refinished our existing hardwood floors. They did a great job. They came out beforehand and met with us, started the job exactly as scheduled, and cleaned up nicely after they were done. It was a turn-key process for us, and it worked out really well. Excellent work.”

Review by
06/11/2014

“They were professional, very friendly, and trustworthy. They were on time, and they prepared me for what I was in for. Obviously, refinishing hardwood floors can smell, make a mess, and all that, but they did a great job. They helped custom match a color for me, and they sprayed everything properly so I didn't have dust go to my attic. They started and finished when they said they were going to, and I thought the price was fair. I'd definitely recommend them to anyone. I thought the customer service was great, and they're very family oriented, it seems, which I like—that's nice. I'd definitely give them an A.”

Review by
06/11/2014

“They did a rental house for me; I had them come and refinish the floors throughout the whole house. They were very nice, very neat, and very clean, and they gave great customer service. A painter that I’d used referred them to me. I’d give them an A+.”

Review by
06/11/2014

“Emperial made the floors look good. They worked around my schedule and made decisions so that I didn't have to. It was good customer service. I found out about them through a friend’s referral. I would grade them as an A+.”

Review by
06/11/2014

“They’ve done a couple jobs for me. They do excellent work. They do what they say they are going to do; they show up on time and stick to the prices they quote. They should get an A+.”

Review by
06/10/2014

“They refinished our hardwood floors, and it was great. They were trustworthy—they did it while we were on vacation. Everything was perfect. I would rate them as an A+ company.”

Review by
06/10/2014

“They refinished the floors, both upstairs and downstairs, on two different visits. They gave us good customer service. I would like to give them an A+—they were probably the best contractor we've had.”

Review by
06/10/2014

“Emperial redid the floors in my entire house, and they were great. They were in and out, and they were very professional about it. I would totally grade them as an A.”

Review by
06/10/2014

“We had used them in our previous home and then we moved to a townhouse. It was fine but we weren't as pleased as we were when they worked for us at our house. We had hardwood floors put in. They were referred to us by a friend. I would give them a B.”

Review by
06/10/2014

“They refinished my floors and stained them darker, and they also added hardwood in other rooms of my house. They just did a great job for a great price—they outbid everybody. I found out about them through two of my neighbors. I’d like to give them an A.”

Review by
06/10/2014

“Emperial Hardwood Floors put in our hardwood floors, and they were absolutely amazing. The workers were polite and professional, and it was top-quality work. I’d give them an A+. We were very happy, and we’re going to use them again.”

Review by
06/10/2014

“Emperial Hardwood Floors refinished the hardwood floors. They were responsive, they got the job done on time, and the pricing was fine. I found them through a referral from a friend, and I’d give them an A.”

Review by
06/10/2014

“They refinished my stairs and all the hardwood in all the hallways upstairs. I had used the company years ago. I would like to give them an A+.”

Review by
06/10/2014

“We had a great experience with Emperial Hardwood Floors. I’d give them an A rating.”

Review by
06/10/2014

“I’d give Emperial Hardwood Floors the best grade—A+.”

Review by
06/10/2014

“They've done two jobs over the years. Most recently, there was a leak in the house, and the floors had to be restored and restained. They came in and did a very proficient, professional job. They were very timely when they responded, and the work was very good quality. We didn't have any real issues; they did as we expected. We contacted them several years ago to remove some carpet and replace it with hardwood flooring, and that went very well. We were very pleased with them, so when we had another mini project, we pursued only them. I think we found them in the Best Pick Reports book. I would give them an A.”

Review by
06/10/2014

“They redid the hardwood floors and they turned out beautifully. I think the people that did their work was very conscientious about their work they cared that it went well. They were recommended from a friend who also used them. I would give them a B. We had two issues but everything worked out. It was somebody not arriving on time. It was not a little bit late; it was 10 hours late. It didn't have to happen. all they had to do was call, and I waited here all day for him..”

Review by
06/10/2014

“They refinished the hardwood floors in my house. After that, they put down three coats of polyurethane for me. Everything was good. My wife did some research on different companies, and we felt like the gentleman who owns Emperial was the most knowledgeable. We trusted him more than the other owners, and he seemed like he cared. I’d give them an A+ because I was very pleased with them.”

Review by
05/05/2014

“They were the right choice. We had no problems with them. The price was competitive. They were willing to remove the refrigerator before they did the floor, they carried it out of the kitchen and then carried it back in after they finished it. They did the whole lower level, all of our wood floors. I didn't really have to call them back for any more work, it was done. I'd give them a B+. It's hard to get an A+ out of me, my standards are extremely high. They had a footprint on the kitchen floor, which they fixed. If they didn't have the footprint I'd give them an A+, but they did fix it and it's hard to notice where it was, so they did a good job with coming back and fixing it.”

Review by
04/15/2014

“They refinished my floors and put polyurethane on them. They did a very good job, and I think they were fairly priced. There were some other people I talked to that were definitely more expensive. I would definitely use them again. I actually just recommended them to a neighbor, and she was thrilled—they were able to match a new floor with the existing floor in the hallway. She thought it was wonderful that you couldn't see the difference, and it looked like it had all been put in at the same time. She was very happy with them. They’ve earned an A grade.”

Review by
04/09/2014

“I’ve used Emperial Hardwood multiple times in the last ten years. Most recently, they finished the hardwoods on the front stairs. The owner has great attention to detail. He oversees the job, and he is just spectacular. He does beautiful work and leaves the house in perfect condition. They get an A+.”

Review by
10/08/2013

“Emperial has done work for me, and they did a great job. I definitely had a positive experience—they're great people. They're prompt, they do what they say they're going to do, and they do a great job. I would say this was a medium-sized job. They did a great job, and that's all I can say. It was the very best—A+, triple A.”

Review by
10/08/2013

“They were easy to work with—they were very conscientious, and they did a good job and cleaned up. They added hardwoods to one of our rooms, and then they refinished the hardwoods on our whole first floor. It was a decent-sized job. We chose them because friends of ours had used them. We've recommended them to several people, and everybody's been happy. I’d give them an A+. They were great; they really were.”

Review by
10/08/2013

“Emperial did a good job; I was satisfied with the work that they've done. They were really nice—the technicians who were doing it were really nice. It was a big job. I haven't had to call them back since that work was done. I would give them an A.”

Review by
10/07/2013

“I would say I had a positive experience with Emperial. I would say that the biggest thing is that there were some difficulties with getting my floors up, because they were glued down—it was an insanely difficult process to unglue them. Originally, they thought it would take one day, and it ended up taking three. They covered the cost of the extra days and kept me informed. Every time I called, they answered right away. Even though things didn't initially go the way that they had wanted, they kept me up to date on everything, and I felt like I was being taken care of. Now that the floors are in, I love them—I love that I got to choose my own floors instead of going through them. I picked out my own floors, and Emperial brought them over and installed them. I would give them an A—it was a very lovely experience.”

Review by
10/04/2013

“I would not say they gave me a positive experience. It was negative. I have read the great reviews. I've even gotten recommendations saying they were great. They replaced all the hardwood floors in my main floor, plus they put in hardwood on my stairway that was previously carpeted. The guys that were supposed to get through the steps could not do it so they were going to have one of their regular floor people do it. He made a mess of the stairs. Ricky was—at the time, I understand there were things going on for him. But I called him and told him I was very displeased with the work. Finally, it got to the point where I was just so frustrated I'd rather get rid of him than have him come back over. It just pushed to that point. He kept sending the same guy back. The guy's name is Oz, and he kept sending him back and he kept making a bigger mess. The guy that was doing painting for me had to come in and clean up a lot of mess that he made behind him. Throwing stain all over the wall, everywhere was a mess. I'm still not pleased with the hardwoods. My bottom stair even is a lot shorter, the last one you land on, which is fairly dangerous. So I told Ricky I was really concerned about that and he goes, ‘Well I'll get the other stair person to come out and fix it if you think there's a problem.’ He even called the guy because the guy that was supposed to do the stairs had done the spindles.”

Review by
10/04/2013

“I did have a positive experience with Emperial. They had the most competitive bid, they had immediate timing. They changed their whole schedule to meet our schedule. They had follow-up all the way through, start to finish. There were no surprises of any kind. They did exactly what they said they'd do at exactly the right price and on time without question. I have recommended Emperial over and over again to not only neighbors but work colleagues. I had a rather large job, nearly 2800 square feet of hardwoods to be refinished, 2 kinds of hardwoods because of former owners mixing and matching. And their work, for size and scope, obviously that's a lot of hardwoods in a house. We have no carpet. We bought the house and the entire house had 2 different stains. So you'd move from one room to the next room and notice, oh my goodness, they literally changed the stain. They were able to take the entire house down in red oak and totally stain the entire house the same. With anything they've attempted I haven't had to call them back for anything. I’d give them an A.”

Review by
10/04/2013

“It was an OK experience. The only thing I would say is that they didn't complete all of the work that was supposed to be done. At first there was some work - a floor - that they actually missed altogether. The second story of our house they didn't refinish when they were supposed to so we had to vacate our house a second time, which was kind of difficult. Then they wanted to be paid out for the work even though they didn't finish it. They did a good job in the end but it was a little bit of a hassle for us because we thought it was the kind of thing where we wouldn't pay them for anything other than the materials until they did the job completely and to our satisfaction. At the end of the day the product looks great but it was a bit of a hassle. Everyone makes mistakes but it was a hassle. I would probably go with neutral. I guess I'll be nice and give them a B.”

Review by
10/04/2013

“I've had a good experience with Emperial. They did exactly what they said they were going to do, and the job looks great. They cleaned up as much dust as they possibly could, which is about as much as you can ask for when you're refinishing floors. We chose Emperial because we had a friend who referred them. They refinished our hardwood floors. It's a pretty substantial job, since it was the whole first floor. I haven't had to call them back since then. I’d give them an A.”

Review by
10/04/2013

“I would say that Emperial gave me a positive experience. They were hardworking. They had a good product, good results, and high quality, and they were easy to work with. They did hardwood flooring on the first floor and up the stairs. We chose them over another company because my husband thought that they were the most competent and had the highest quality. I'd give them an A.”

Review by
10/04/2013

“I like their quality of work, timeliness, and reliability. I liked how quickly they responded to my call and how quickly they could get the job done. The main guy was the one that really sold me—he was just fabulous. It was a pretty large job—the whole downstairs wood floors. I heard about Emperial in Home Reports. I feel like they deserve an A+.”

Review by
10/04/2013

“Emperial was knowledgeable, and they were fast—we chose them over another company because they were more knowledgeable and more prepared. They didn't completely redo my floor; they restained it and ripped up a little piece of it. It was a whole first floor. I haven't had to call them back since it was done; I would recommend them. I would give them an A.”

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