Intelfix Appliance Repair
3rd year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Intelfix Appliance Repair has received 4.6 out of 5 stars based on 113 customer surveys conducted through GuildQuality.
5
85
4
15
3
8
2
3
1
2
3rd year as a Best Pick Call
"At Intelfix Appliance Repair, we are factory-trained appliance repair technicians, so we stand behind our work. We want our customers to be happy, and we work hard every day to accomplish that goal. We believe in flawless execution in every part of our work."

Intelfix Company Team
Company Information
Services Offered
Intelfix repairs and installs residential appliances, including refrigerators, freezers, and ice makers; dishwashers and garbage disposals; gas and electric ovens and ranges; cooktops, microwaves, and range hoods; washing machines and dryers; and trash compactors.
Services Not Offered
The company does not service small, handheld appliances.
Warranty
Intelfix provides a variety of warranties based on the type of work performed and parts used.
Company History
The local company was founded in 2007.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Intelfix services all major brands and models of home appliances, including luxury appliances.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
11020 Katy Freeway Suite 115
Houston, TX 77043
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 2:00 pm
Sun
Closed

Compiled Score:

Intelfix Appliance Repair has received 4.6 out of 5 stars based on 113 customer surveys conducted through GuildQuality.
5
85
4
15
3
8
2
3
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/12/2019

“They were a week from the time they came the first time to the second time, they came to repair it.”

Review by
09/27/2019

No review comments provided

Review by
09/26/2019

No review comments provided

Review by
09/04/2019

No review comments provided

Review by
08/31/2019

No review comments provided

Review by
08/31/2019

“Everybody was great from the initial contact. Everyone was professional.”

Review by
08/20/2019

“They were on time, and the maintenance person finished it according to the timetable they gave me.”

Review by
08/20/2019

“I would like to recognize the technician for exceptional service.”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“They did a very good job.”

Review by
08/14/2019

“Everyone I worked with was good.”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

“The repair did not work.”

Review by
11/06/2018

“They met my expectations by doing a good job and taking care of it.”

Review by
11/05/2018

No review comments provided

Review by
11/02/2018

No review comments provided

Review by
11/02/2018

“I felt Intelfix Appliance Repair tried to rip me off over $1000 with things that weren't necessary to be fixed.”

Review by
10/29/2018

“They were awesome.”

Review by
10/29/2018

No review comments provided

Review by
10/29/2018

No review comments provided

Review by
10/25/2018

“I was most satisfied with their availability.”

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Intelfix Appliance Repair exceeded my expectations because they were quick and fast.”

Review by
10/24/2018

“They exceeded my expectations because he did not have the part that he needed but he was able to get the part and finish up the next day!”

Review by
10/23/2018

No review comments provided

Review by
10/17/2018

“They met my expectations by finishing the job.”

Review by
10/10/2018

No review comments provided

Review by
10/09/2018

“the technician did an excellent job v prof explained what he was doing, what he couldn't. did outstanding.”

Review by
10/01/2018

No review comments provided

Review by
10/01/2018

“They met my expectations in every area.”

Review by
10/01/2018

“Intelfix Appliance Repair met and exceeded my expectations because they were there on time and were very professional.”

Review by
09/26/2018

“explained everything perfect and showed a quick fix”

Review by
09/26/2018

“I would like to recognize the technician who came out to my home for his exceptional service.”

Review by
01/19/2018

“They did some work for me last year on my refrigerator. It was very nice. I liked that it was pretty much no-fuss. It was simple—they showed up, did what they were supposed to do; it was pretty quick and easy. I didn't feel that there was any drama or waiting for parts or anything extra, so it was a good experience for me. I would grade the overall experience with an A+.”

Review by
01/19/2018

“We had an issue with the frig; somebody came out here and fixed it. Nothing specifically that I liked, but they came in on time, they did the job well, they were nice, and it's still working so far. I would grade the overall experience with an A.”

Review by
01/19/2018

“I had a dishwasher installed. I liked that he was courteous, polite, on-time, got his job done, and got out. So, it was a good experience. I would grade the overall experience with an A+.”

Review by
01/19/2018

“I had my refrigerator worked on last year. Intelfix went above-and-beyond what my expectations were. I would grade the overall experience with an A+.”

Review by
01/19/2018

“They fixed the refrigerator. I liked that the guy was a nice guy. I would grade the overall experience with an A+.”

Review by
01/19/2018

“I don't remember exactly what it was. I think it was the refrigerator. I don't any complaints with them at all.”

Review by
01/19/2018

“It's been so long. I don't remember anything that was bad. I would grade the overall experience with an A.”

Review by
01/19/2018

“They were fantastic. They were great.”

Review by
01/19/2018

“It was positive.”

Review by
01/19/2018

“It was an 'in-between' experience. I never got any final paperwork from them when they left. They were there at my house and didn't leave me any final paperwork, so I don't know if they fixed the stuff or not. I would grade the overall experience with a B+.”

Review by
01/19/2018

“My refrigerator never worked after they fixed it. They did do work, but they didn't fix it; when I tried to call them back again, nobody ever answered the phone. And I'm attempting to take their service off my account, because they came out again and said that my air conditioning unit has been—like, the problem was there, and I didn't know it existed, and they didn't repair it; it's like I'm paying for nothing. So, I'm not satisfied with the whole thing, and I wouldn't recommend nobody to get that. I'd give them a D. I am not satisfied with nothing—D all the way across. Maybe a lawsuit is what I need to do. That might be a good idea, get my money back that I put into it. I'm paying this, to come out of my account, for them to come service me, and they did not service me one time. I called them to fix my refrigerator; never was fixed. I had to end up buying another refrigerator. And they never fixed my air conditioning unit, saying it was an existing problem. That was it.”

Response by Amangeldy Kultumanov
Hi, we wanted to touch base to make sure that there was no confusion with services. Seems like you were serviced by one company for your Refrigerator and Air conditioner. We do not service Air Conditioners.
Review by
01/14/2018

“It's been a while. Nothing particularly that I liked; they just came and they left. I was happy. Nothing special. I would grade the overall experience with an A. Customer service—the one that answered the phone call—that was something I was not satisfied with. They were not ready to reschedule that appointment to a later day. I don't know what was the problem.”

Review by
01/14/2018

“I liked that he was very efficient. He came in and explained what he was going to do. Then he ordered the parts and came back, changed it out, was in-and-out, and didn't hardly bother us at all. It was probably the best service experience I've ever had, as far as his professionalism. He was able to talk and do his job at the same time. He did a really good job. I would grade the overall experience with an A+.”

Review by
01/14/2018

“There's nothing in particular that I liked about them, only that it was a good experience, and he was very honest. I would grade the overall experience with an A.”

Review by
01/14/2018

“They fixed my refrigerator. I would grade the overall experience with an A.”

Review by
01/14/2018

“Intelfix worked on my refrigerator a while back. It was OK. The problem with the refrigerator is that I'm still having issues with it freezing up on the ice part of it, so they never really fixed it the way they were supposed to. Any time they come out—if I called them again, it's going to be the fifth time—and they have already made some modifications. They are not going to replace the refrigerator, but you always think that if they would have fixed it right the first time, you wouldn't have to go through all the hassle. I would grade the overall experience with a B.”

Review by
01/13/2018

“Intelfix did a great job. They were wonderful. There's nothing that I liked or disliked about them. They came in, and they were very right to the point, got the job done. They were very good. I would use them again. They fixed a refrigerator and a dryer for me. I would grade the overall experience with an A+. Customer service—they were very friendly and courteous. The guy was great that came. He had his uniform on with his name on it and everything. Punctual—they were here and they did their business. They didn't hem-and-haw. They went right to it, and off they went on to the next one. Everything was great.”

Review by
01/13/2018

“The gentleman was very quick, very timely, and very effective because my dryer is now working after a-month-and-a-half of it not. He was very clean, and he was very fast. He even cleaned up a mess that wasn't his. I would grade the overall experience with an A+.”

Review by
01/13/2018

“Intelfix might have fixed my washing machine. It's been since last year when they came out; they were fine. They did a good job—so far, so good. I would grade the overall experience with an A+.”

Review by
01/13/2018

“I think Intelfix worked on a washing machine. They did an OK job; the appliance is working. I would grade the overall experience with an A.”

Review by
01/13/2018

“I liked that he was efficient. He actually noticed the problem that was wrong with the refrigerator quick. I would grade the overall experience with an A+.”

Review by
01/13/2018

“I liked that Intelfix got the job done right, and he was nice. I would grade the overall experience with an A.”

Review by
01/13/2018

“It was about six months ago. I believe they fixed my washer. I would grade the overall experience with an A.”

Review by
01/13/2018

“They weren't really good about returning phone calls. Intelfix worked on a refrigerator, stove, and a dishwasher. I would grade the overall experience with a C.”

Review by
01/13/2018

“They've been here four times, and they haven't fixed my refrigerator, four times already. One time, they took apart everything from the door, and now it's still making noise. When I talked to the technician, he said, 'It's normal.' It's normal to still be making noise? I'm very tired of that. I would grade the overall experience with a D. Customer service—he told me he was going to call me today to see if it's not working. Of course, it's not working, but he hasn't called me to see. All the time I have to call them. Once they come, they will never call me back until I make the claim again.”

Review by
10/28/2016

“They did some work recently and it was a really good experience. They had to order a part, so it took a little bit of extra time. However, the timeframe isn’t entirely in their power after ordering the part. . They were timely, really professional, and didn’t leave my house in shambles. I would rate it as an A+ for my experience with that situation. They were there shortly after I called, communicated step by step, and fixed it promptly. They’re an A+ company. I’ll recommend them to a friend or colleague.”

Review by
10/28/2016

“They fixed my dishwasher, but they’ve always repaired my appliances. All of the experience was very good, A+. They were very punctual. I recommend them anytime I get a chance.”

Review by
10/28/2016

“Everything was great. They worked on my refrigerator. At first, they thought it was going to be a major repair, but it ended up being an easy fix. I would grade it an A experience, and I would certainly use them again.”

Review by
10/28/2016

“It was a wonderful experience with Intelfix. My refrigerator wasn’t cooling, so they fixed it with no problems. I would grade my experience highly—A+.”

Review by
10/28/2016

“My experience was absolutely positive. They were always punctual, and the way they handled the situation was top of the line. I would give them an A+.”

Review by
10/28/2016

“They installed a fan over my stove. They were punctual and they did a really good job. I would give them an A+ grade. I've already recommended them.”

Review by
10/28/2016

“They replaced a heater element in my dryer. They were knowledgeable. I would probably give them about an A.”

Review by
10/28/2016

“I would give my experience an A. The team was very good—his expertise was top-notch. I loved how prompt they were at getting it done.”

Review by
10/28/2016

“They did some work for us under our home warranty. I give them a thumbs up, A+. They got the job done quickly and professionally.”

Review by
10/28/2016

“They fixed the motor on my washer. They arrived and finished on time. They were very good. I would give my experience an A grade.”

Review by
10/28/2016

“They were very good. They got things handled promptly and got my refrigerator fixed. I'd say A+, overall.”

Review by
10/28/2016

“They were on time, reasonable, and very efficient. They fixed everything; I was happy with the job. They get an A grade.”

Review by
10/28/2016

“We had some work done here, and everything was to my satisfaction. My overall experience was an A+.”

Review by
10/28/2016

“They were very punctual. They earned an A+.”

Review by
10/28/2016

“It was fine; they did their job. I would give them an A+. They fixed my refrigerator multiple times.”

Review by
10/28/2016

“I have no complaints, none at all. They were prompt and everything is working great.”

Review by
10/28/2016

“We were happy with them. My oven door would not open, so they fixed that.”

Review by
10/28/2016

“They were on time and honest. I’d give them an A+ across the board.”

Review by
10/28/2016

“I would give them an A+. They were here on time for the service.”

Review by
10/28/2016

“They repaired our refrigerator. I would give them an A+.”

Review by
10/28/2016

“My overall experience was an A. I had an ongoing issue that other companies couldn’t help me with. However, IntelFix found and solved the problem.”

Review by
10/28/2016

“They fixed my stove. I would give them a B+, I guess.”

Review by
10/28/2016

“They job was fine. However, they said they were coming back for something else, but they never did. I would give them a B or something.”

Review by
10/28/2016

“If it was my refrigerator, the experience was OK. They were on time but didn't really do everything I asked them to do. They fixed the main problem, but they did not align the doors. I would probably give them a B. They didn't clean up after themselves. The guy apparently left water all over the floor. I'm not likely at all to recommend them.”

Review by
10/25/2016

“I absolutely had a positive experience. They worked on my gas stove. They were quick and my wife felt very comfortable with their technician. He answered all of our questions, was in and out, and didn't try to up-sell us. I would give them an A+.”

Review by
10/25/2016

“Intelfix did a refrigerator repair. We had ice maker difficulties, and they came out and helped with that. They were pleasant, got the job done right, and did it all in a timely fashion. I would give them an A+, and I would recommend them.”

Review by
10/25/2016

“They were thorough. There was a part they had to order for my oven, but they came back and fixed it. I would give them an A+; they were really good.”

Review by
10/25/2016

“He fixed what he thought was wrong, but came back the next day and actually fixed the problem. I would say an A; it was good. He was a really nice guy.”

Review by
10/25/2016

“They fixed the door to my washer, fixed the panel for my dryer, and worked on my refrigerator. They were very friendly and professional. They got the job done. I would give them the highest grade—A+.”

Review by
10/25/2016

“It was definitely a positive experience. They repaired our refrigerator. I don't want to blame the technicians, but we are having problems with that same refrigerator again. I’ll grade them as an A+.”

Review by
10/25/2016

“They installed a microwave for us. They were nice, very professional, quick, and clean. We didn’t have any trouble with the installation people, so I would give them an A+. I’d recommend them.”

Review by
10/25/2016

“They fixed our dishwasher. His attention to detail stood out to me; he didn’t put a Band-Aid on it and just walk away. He replaced everything that needed to be replaced.”

Review by
10/25/2016

“They did what they were supposed to—I had no issues.”

Review by
10/25/2016

“I think they fixed my dryer. They were timely. I would say they deserve an A.”

Review by
10/25/2016

“I had a positive experience with them.”

Review by
10/25/2016

“They were very prompt. It was a good experience. I would give them an A+.”

Review by
10/25/2016

“It was fine.”

Review by
10/25/2016

“I would give them an A grade.”

Review by
10/25/2016

“I had a new dishwasher installed. They deserve an A rating across the board. I’d recommend them.”

Review by
10/25/2016

“They fixed a washer for me. They were very courteous and professional. I would give them an A+.”

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