Intelfix Appliance Repair
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Intelfix Appliance Repair has received 4.7 out of 5 stars based on 78 customer surveys.
5
63
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8
3
5
2
2
1
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2nd year as a Best Pick Call
"At Intelfix Appliance Repair, we are factory-trained appliance repair technicians, so we stand behind our work. We want our customers to be happy, and we work hard every day to accomplish that goal. We believe in flawless execution in every part of our work."

Intelfix Company Team
Company Information
Services Offered
Intelfix repairs and installs residential appliances, including refrigerators, freezers, and ice makers; dishwashers and garbage disposals; gas and electric ovens and ranges; cooktops, microwaves, and range hoods; washing machines and dryers; and trash compactors.
Services Not Offered
The company does not service small, handheld appliances.
Warranty
Intelfix provides a variety of warranties based on the type of work performed and parts used.
Company History
The local company was founded in 2007.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Intelfix services all major brands and models of home appliances, including luxury appliances.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Intelfix Appliance Repair has received 4.7 out of 5 stars based on 78 customer surveys.
5
63
4
8
3
5
2
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/19/2018

“My refrigerator never worked after they fixed it. They did do work, but they didn't fix it; when I tried to call them back again, nobody ever answered the phone. And I'm attempting to take their service off my account, because they came out again and said that my air conditioning unit has been—like, the problem was there, and I didn't know it existed, and they didn't repair it; it's like I'm paying for nothing. So, I'm not satisfied with the whole thing, and I wouldn't recommend nobody to get that. I'd give them a D. I am not satisfied with nothing—D all the way across. Maybe a lawsuit is what I need to do. That might be a good idea, get my money back that I put into it. I'm paying this, to come out of my account, for them to come service me, and they did not service me one time. I called them to fix my refrigerator; never was fixed. I had to end up buying another refrigerator. And they never fixed my air conditioning unit, saying it was an existing problem. That was it.”

Review by
01/19/2018

“They did some work for me last year on my refrigerator. It was very nice. I liked that it was pretty much no-fuss. It was simple—they showed up, did what they were supposed to do; it was pretty quick and easy. I didn't feel that there was any drama or waiting for parts or anything extra, so it was a good experience for me. I would grade the overall experience with an A+.”

Review by
01/19/2018

“It was an 'in-between' experience. I never got any final paperwork from them when they left. They were there at my house and didn't leave me any final paperwork, so I don't know if they fixed the stuff or not. I would grade the overall experience with a B+.”

Review by
01/19/2018

“We had an issue with the frig; somebody came out here and fixed it. Nothing specifically that I liked, but they came in on time, they did the job well, they were nice, and it's still working so far. I would grade the overall experience with an A.”

Review by
01/19/2018

“I had a dishwasher installed. I liked that he was courteous, polite, on-time, got his job done, and got out. So, it was a good experience. I would grade the overall experience with an A+.”

Review by
01/19/2018

“I had my refrigerator worked on last year. Intelfix went above-and-beyond what my expectations were. I would grade the overall experience with an A+.”

Review by
01/19/2018

“They fixed the refrigerator. I liked that the guy was a nice guy. I would grade the overall experience with an A+.”

Review by
01/19/2018

“I don't remember exactly what it was. I think it was the refrigerator. I don't any complaints with them at all.”

Review by
01/19/2018

“It's been so long. I don't remember anything that was bad. I would grade the overall experience with an A.”

Review by
01/19/2018

“They were fantastic. They were great.”

Review by
01/19/2018

“It was positive.”

Review by
01/14/2018

“They fixed my refrigerator. I would grade the overall experience with an A.”

Review by
01/14/2018

“There's nothing in particular that I liked about them, only that it was a good experience, and he was very honest. I would grade the overall experience with an A.”

Review by
01/14/2018

“It's been a while. Nothing particularly that I liked; they just came and they left. I was happy. Nothing special. I would grade the overall experience with an A. Customer service—the one that answered the phone call—that was something I was not satisfied with. They were not ready to reschedule that appointment to a later day. I don't know what was the problem.”

Review by
01/14/2018

“I liked that he was very efficient. He came in and explained what he was going to do. Then he ordered the parts and came back, changed it out, was in-and-out, and didn't hardly bother us at all. It was probably the best service experience I've ever had, as far as his professionalism. He was able to talk and do his job at the same time. He did a really good job. I would grade the overall experience with an A+.”

Review by
01/14/2018

“Intelfix worked on my refrigerator a while back. It was OK. The problem with the refrigerator is that I'm still having issues with it freezing up on the ice part of it, so they never really fixed it the way they were supposed to. Any time they come out—if I called them again, it's going to be the fifth time—and they have already made some modifications. They are not going to replace the refrigerator, but you always think that if they would have fixed it right the first time, you wouldn't have to go through all the hassle. I would grade the overall experience with a B.”

Review by
01/13/2018

“Intelfix did a great job. They were wonderful. There's nothing that I liked or disliked about them. They came in, and they were very right to the point, got the job done. They were very good. I would use them again. They fixed a refrigerator and a dryer for me. I would grade the overall experience with an A+. Customer service—they were very friendly and courteous. The guy was great that came. He had his uniform on with his name on it and everything. Punctual—they were here and they did their business. They didn't hem-and-haw. They went right to it, and off they went on to the next one. Everything was great.”

Review by
01/13/2018

“They've been here four times, and they haven't fixed my refrigerator, four times already. One time, they took apart everything from the door, and now it's still making noise. When I talked to the technician, he said, 'It's normal.' It's normal to still be making noise? I'm very tired of that. I would grade the overall experience with a D. Customer service—he told me he was going to call me today to see if it's not working. Of course, it's not working, but he hasn't called me to see. All the time I have to call them. Once they come, they will never call me back until I make the claim again.”

Review by
01/13/2018

“The gentleman was very quick, very timely, and very effective because my dryer is now working after a-month-and-a-half of it not. He was very clean, and he was very fast. He even cleaned up a mess that wasn't his. I would grade the overall experience with an A+.”

Review by
01/13/2018

“They weren't really good about returning phone calls. Intelfix worked on a refrigerator, stove, and a dishwasher. I would grade the overall experience with a C.”

Review by
01/13/2018

“I liked that he was efficient. He actually noticed the problem that was wrong with the refrigerator quick. I would grade the overall experience with an A+.”

Review by
01/13/2018

“Intelfix might have fixed my washing machine. It's been since last year when they came out; they were fine. They did a good job—so far, so good. I would grade the overall experience with an A+.”

Review by
01/13/2018

“I think Intelfix worked on a washing machine. They did an OK job; the appliance is working. I would grade the overall experience with an A.”

Review by
01/13/2018

“I liked that Intelfix got the job done right, and he was nice. I would grade the overall experience with an A.”

Review by
01/13/2018

“It was about six months ago. I believe they fixed my washer. I would grade the overall experience with an A.”

Review by
10/28/2016

“They replaced a heater element in my dryer. They were knowledgeable. I would probably give them about an A.”

Review by
10/28/2016

“They installed a fan over my stove. They were punctual and they did a really good job. I would give them an A+ grade. I've already recommended them.”

Review by
10/28/2016

“They did some work for us under our home warranty. I give them a thumbs up, A+. They got the job done quickly and professionally.”

Review by
10/28/2016

“They fixed the motor on my washer. They arrived and finished on time. They were very good. I would give my experience an A grade.”

Review by
10/28/2016

“They were very good. They got things handled promptly and got my refrigerator fixed. I'd say A+, overall.”

Review by
10/28/2016

“They were on time, reasonable, and very efficient. They fixed everything; I was happy with the job. They get an A grade.”

Review by
10/28/2016

“We had some work done here, and everything was to my satisfaction. My overall experience was an A+.”

Review by
10/28/2016

“They were very punctual. They earned an A+.”

Review by
10/28/2016

“It was fine; they did their job. I would give them an A+. They fixed my refrigerator multiple times.”

Review by
10/28/2016

“I have no complaints, none at all. They were prompt and everything is working great.”

Review by
10/28/2016

“We were happy with them. My oven door would not open, so they fixed that.”

Review by
10/28/2016

“They were on time and honest. I’d give them an A+ across the board.”

Review by
10/28/2016

“I would give them an A+. They were here on time for the service.”

Review by
10/28/2016

“They repaired our refrigerator. I would give them an A+.”

Review by
10/28/2016

“They fixed my stove. I would give them a B+, I guess.”

Review by
10/28/2016

“They job was fine. However, they said they were coming back for something else, but they never did. I would give them a B or something.”

Review by
10/28/2016

“I would give my experience an A. The team was very good—his expertise was top-notch. I loved how prompt they were at getting it done.”

Review by
10/28/2016

“They fixed my dishwasher, but they’ve always repaired my appliances. All of the experience was very good, A+. They were very punctual. I recommend them anytime I get a chance.”

Review by
10/28/2016

“It was a wonderful experience with Intelfix. My refrigerator wasn’t cooling, so they fixed it with no problems. I would grade my experience highly—A+.”

Review by
10/28/2016

“My experience was absolutely positive. They were always punctual, and the way they handled the situation was top of the line. I would give them an A+.”

Review by
10/28/2016

“Everything was great. They worked on my refrigerator. At first, they thought it was going to be a major repair, but it ended up being an easy fix. I would grade it an A experience, and I would certainly use them again.”

Review by
10/28/2016

“If it was my refrigerator, the experience was OK. They were on time but didn't really do everything I asked them to do. They fixed the main problem, but they did not align the doors. I would probably give them a B. They didn't clean up after themselves. The guy apparently left water all over the floor. I'm not likely at all to recommend them.”

Review by
10/28/2016

“They did some work recently and it was a really good experience. They had to order a part, so it took a little bit of extra time. However, the timeframe isn’t entirely in their power after ordering the part. . They were timely, really professional, and didn’t leave my house in shambles. I would rate it as an A+ for my experience with that situation. They were there shortly after I called, communicated step by step, and fixed it promptly. They’re an A+ company. I’ll recommend them to a friend or colleague.”

Review by
10/28/2016

“My overall experience was an A. I had an ongoing issue that other companies couldn’t help me with. However, IntelFix found and solved the problem.”

Review by
10/25/2016

“The problem still isn’t fixed, but it’s better than it was. They replaced a couple of parts in the stove for us, but it didn't really take care of the problem that we filed with our warranty. They were pleasant, timely, and it was easy enough. I'll give them a B+, because they never followed up with us. Their job was to come out and fix the problem, but it's still not fixed. If they were working for me, I would have had the job fixed. They came in and got out quickly.”

Review by
10/25/2016

“I wouldn't really call it a positive experience. The oven is working now, so that part is positive, but the stove isn't working like it should. I didn't notice it until so long after they did the work, that nothing has been done about that. My overall experience was a C. It's hard to say, because I never complained to them. I don't want to say that they're not good.”

Review by
10/25/2016

“They fixed my dryer. They were friendly and made some good suggestions for future references. I would probably give them a B+. I think the service was really good, but I don't think that they prepared the other people for the job. It was obvious from what I said on the phone that the heating element was out, but they had to send people out to diagnose that so they could order the part. It made the whole process take a little bit longer. I think that is more on the people taking the call, not the service technicians.”

Review by
10/25/2016

“They repaired my refrigerator. They were nice, but they didn’t actually fix my refrigerator after all. I would probably give them a C. The customer service was nice. I don’t know about their expertise though, because they weren't right. I wouldn't recommend them.”

Review by
10/25/2016

“I absolutely had a positive experience. They worked on my gas stove. They were quick and my wife felt very comfortable with their technician. He answered all of our questions, was in and out, and didn't try to up-sell us. I would give them an A+.”

Review by
10/25/2016

“Intelfix did a refrigerator repair. We had ice maker difficulties, and they came out and helped with that. They were pleasant, got the job done right, and did it all in a timely fashion. I would give them an A+, and I would recommend them.”

Review by
10/25/2016

“It was a positive experience; it just took them forever to fix it. They quality of work was fine. We haven't had any problems with our microwave. It just took too long to fix it. Timing is sort of everything to me, so I don’t know if I would recommend them.”

Review by
10/25/2016

“They fixed the door to my washer, fixed the panel for my dryer, and worked on my refrigerator. They were very friendly and professional. They got the job done. I would give them the highest grade—A+.”

Review by
10/25/2016

“It was definitely a positive experience. They repaired our refrigerator. I don't want to blame the technicians, but we are having problems with that same refrigerator again. I’ll grade them as an A+.”

Review by
10/25/2016

“They installed a microwave for us. They were nice, very professional, quick, and clean. We didn’t have any trouble with the installation people, so I would give them an A+. I’d recommend them.”

Review by
10/25/2016

“He fixed what he thought was wrong, but came back the next day and actually fixed the problem. I would say an A; it was good. He was a really nice guy.”

Review by
10/25/2016

“They fixed our dishwasher. His attention to detail stood out to me; he didn’t put a Band-Aid on it and just walk away. He replaced everything that needed to be replaced.”

Review by
10/25/2016

“They fixed our dryer. I didn’t have to wait long, they did it fast. They did a really great job for us. I'll give them an A rating.”

Review by
10/25/2016

“They did what they were supposed to—I had no issues.”

Review by
10/25/2016

“I think they fixed my dryer. They were timely. I would say they deserve an A.”

Review by
10/25/2016

“They were friendly, but they were about 3 minutes late. I would say it was a B experience, overall.”

Review by
10/25/2016

“I had a positive experience with them.”

Review by
10/25/2016

“They were very prompt. It was a good experience. I would give them an A+.”

Review by
10/25/2016

“It was fine.”

Review by
10/25/2016

“I would give them an A grade.”

Review by
10/25/2016

“I had a new dishwasher installed. They deserve an A rating across the board. I’d recommend them.”

Review by
10/25/2016

“They fixed a washer for me. They were very courteous and professional. I would give them an A+.”

Review by
10/25/2016

“My refrigerator wasn't cooling, so they fixed it. I would give them an A+ across the board.”

Review by
10/25/2016

“It was refrigerator repair. They finished everything on time, so I would give them an A.”

Review by
10/25/2016

“Everything was OK; they were nice and didn’t take too long. I would give them an A+.”

Review by
10/25/2016

“The door to our microwave still doesn't close, and they haven't done anything about it. Overall, I would give them a C.”

Review by
10/25/2016

“They came out to work on my washing machine. I'll give them an A across the board—nothing was negative.”

Review by
10/25/2016

“They replaced and leveled my refrigerator door so it could close by itself. They did a good job on it. I'll give them an A on it.”

Review by
10/25/2016

“They were thorough. There was a part they had to order for my oven, but they came back and fixed it. I would give them an A+; they were really good.”

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