Power Home Remodeling

MIKE I

3 months ago

The products they use are great quality and have a lifetime warranty against any product defects. The problem I have is them not following up with warranty repairs. I took photos and sent a claim, had people come and inspect the defects and improper installation. One told me that there warranty repair crews are busy doing new installations and if in the area that they will address the complaints. Guess what, it has been over two years since then that they came back to repair the defects. I had siding with new gutters, windows, front door and rear sliding door done by them. You would think they would do right by their customers and fix the problems. On two different occasions I had a sales person and an installer come by, one asked about the windows and the other came to sell more products. I mentioned to both of them that no one came back for the repairs. Still to this day they yet had made right on their guarantee lifetime warranty on their products. Every thing is paid off so it has nothing to do with payment. Better off going to a local contractor who has a good reputation than this company. They want your money and after that good luck getting warranty repair. I would never use them again and they’re over priced.

Monica Sumba

3 months ago

We had a great experience from start to finish! They did an amazing job replacing our roof and windows. The crew was professional, efficient, and cleaned up everything when they were finished. We also have a chronically ill son, and they were incredibly thoughtful and respectful throughout the project. They made sure to avoid his room and were mindful of keeping their distance to help protect his health, which meant so much to our family. Everything looks great, and we’re very happy with the results. I would definitely recommend them!

Kyarra

4 months ago

It's been a great experience working with Power Home Remodeling. Vinny was our Remodeling Consultant that we met first. He was very detailed and great to work with, answering all of our questions and understanding our priorities. Then we met Dan, the Quality Assurance Manager, after our installation and he was great as well. He was able to give us even more details and was very efficient in looking for any minor details that needed changes for our future installations. The window installers were great with installing the windows and were very friendly and made sure each area was cleaned before they left.

Michelle Pavony

6 months ago

We had a very disappointing experience with this company from start to finish. While the initial sales process felt overly pushy, we moved forward. Unfortunately, the installation work did not meet expectations. The window installation was sloppy, with messy grout, paint pulled off the walls from their tape, and a defective window was installed (manufacturer defect). Even after replacement, the new window now does not stay open. When we raised concerns, a supervisor came out but used the visit as an opportunity to upsell additional work (siding and a front door), which we regrettably agreed to. That turned out to be another mistake. During the siding installation, multiple holes were left in the interior walls of the house. We had to document the damage ourselves and follow up repeatedly. We were told a crew would not come and fix the work. Although we were eventually reimbursed for repairs, we had to arrange for a third party to come in and repair the damage they caused. The issues continued with the front door installation, where a promised keypad was not installed, requiring yet another visit. During that visit, a technician claimed to fix the window issue, but it still won’t stay open Communication has been extremely frustrating. Multiple attempts to reach a manager have gone unanswered despite promises of a callback. We were also told the earliest they could address the window issue is 5 months away - unacceptable given the circumstances - and that there is no one available to discuss an earlier date. We would not recommend this company. I’m forced to write a review because at this point we are stuck with a very expensive, non-functional window for the entirety of Spring and Summer. We’ve given a lot of business to this company and they have not stood by their product, quality of service, or customer care and follow-through. They boast a lifetime warranty but good luck getting someone to come back and fix any work. Would most certainly not recommend.

Irene A. Cachero

5 months ago

They were punctual, efficient, organized, and clean. From our first meeting, they gave us a clear assessment of our current windows, explained the benefits of theirs, and provided a budget. During the next appointment, they took exact measurements and confirmed our preferences and final budget before the installation day. They are very professional and highly recommended. The difference in soundproofing and insulation is remarkable.