Abacus Plumbing, Air Conditioning & Electrical
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.6 out of 5 stars based on 126 customer surveys.
5
97
4
17
3
4
2
4
1
4
4th year as a Best Pick Call
"Honesty and integrity are hallmarks of the Abacus business philosophy and are the foundation upon which the company was founded. 'You Can Count On Us' 24/7, including weekends and holidays. We look forward to providing you with extraordinary service."

Alan O'Neill | CEO
Company Information
Services Offered
Abacus specializes in rewiring and the repair and installation of electrical panels, surge and lightning protection, indoor and outdoor lighting, LED lighting, recessed lighting, ceiling fans, GFCI outlets, switches, dimmers, and other residential electrical needs.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Abacus was founded in 2003.
Distinctions
The company was awarded the Best of Readers' Choice Award by Living Magazine.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
4001 Kendrick Plaza Drive
Houston, TX 77032
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TECL 30557

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.6 out of 5 stars based on 126 customer surveys.
5
97
4
17
3
4
2
4
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/17/2019

“Very professional!”

Review by
06/14/2019

“They met my expectations in every area. They were phenomenal and took of care of everything and worked so hard to get the house up to code.”

Review by
06/12/2019

“I would like to recognize the salesman for his exceptional service.”

Review by
06/12/2019

“I would like to recognize the technician that came out for his exceptional service.”

Review by
06/12/2019

“Abacus' technician seemed knowledgeable, gave useful information, and worked quickly.”

Review by
06/12/2019

“The service was on time and professional.”

Review by
06/12/2019

“I would like to recognize Aaron Duff and Darnell Jones for their exceptional service. Aaron is awesome and knows how to explain things in detail. Abacus is an excellent company!”

Review by
06/12/2019

“I feel that they were all three very knowledgeable in their fields. They were punctual and showed up on time. They were very professional.”

Review by
06/12/2019

“I would like to recognize everyone they sent for exceptional service. We've had a new air conditioner installed, plumbing work and electrical re-wiring done. They were all outstanding!”

Review by
06/12/2019

“Great service.”

Review by
06/11/2019

“Abacus Plumbing, Air Conditioning & Electrical met or exceeded my expectations. They did the job that they were suppose to do. Everything is good.”

Review by
06/11/2019

“They exceeded my expectations as they were very professional, courteous, and stayed until the job was finished. The last job was simple, and they have stayed and did a great job, I didn't expect them to clean up, and expected to clean it myself. They were very professional and I was very pleased.”

Review by
06/10/2019

“Every one i came in contact with were very professional. I could not desire anything better”

Review by
06/10/2019

“They were very professional and when they disconnected some wiring they left it very clean. I had the house on the market for sale and they did not have to come back to re-do anything.”

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

No review comments provided

Review by
06/10/2019

“Abacus Plumbing, Air Conditioning & Electrical exceeded my expectations with the quality of work and the timely manor that the job was completed.”

Review by
06/10/2019

“Both plumbing reps were great.”

Review by
06/06/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“Yes”

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

“Very knowledgeable & polite.”

Review by
06/05/2019

“Can?t remember service technicians name, but he did a very good job. Highly skilled at his craft.”

Review by
02/14/2019

“The gentleman that came out was courteous, had a fast response, did a good job, and cleaned up afterwards. I would definitely recommend them to friends and family.”

Review by
01/08/2019

“Abacus Plumbing, Air Conditioning & Electrical exceeded my expectations in regards to a situation with our water heater. Aaron Duffey was wonderful; he was very helpful and knowledgeable. He came up with a solution that no one else communicated with us before,”

Review by
12/19/2018

“Abacus Plumbing, Air Conditioning & Electrical met and exceeded my expectations in all areas.”

Review by
12/11/2018

“I am satisfied because they have always have done a good job for us.”

Review by
12/11/2018

“I like that they have a program that they will come out and check your plumbing, electrical, and air conditioning and heating systems.”

Review by
12/11/2018

“I would like to recognize Lewis and the guy that was with him for their exceptional service.”

Review by
12/11/2018

No review comments provided

Review by
12/05/2018

“The guys know what to do, so nice yes a recommend Abacus”

Review by
12/04/2018

No review comments provided

Review by
12/02/2018

No review comments provided

Review by
11/30/2018

“They did not try to sell me anything and only did what needed to be done and were honest abut things that could wait until a later date.”

Review by
11/30/2018

“I would recognize anyone and everyone. It is har dot single anyone out because they are that good. In all the years I have been doing business with them I have dealt with nothing but top professional, intelligent, experienced individuals from the top all the way down. They are a wonderful crew and I am so pleased with them.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

No review comments provided

Review by
10/23/2018

“Abacus Plumbing, Air Conditioning & Electrical did good work, but they did not address all issues. They did not meet my expectations. I would like them to reach out to me for a follow-up.”

Review by
10/22/2018

“Abacus Plumbing, Air Conditioning & Electrical did not meet or exceed my expectations. It is a zero.”

Review by
10/16/2018

“They met all my expectations and we were very happy.”

Review by
10/16/2018

No review comments provided

Review by
10/04/2018

No review comments provided

Review by
10/04/2018

“Abacus Plumbing, Air Conditioning & Electrical exceeded my expectations.”

Review by
10/04/2018

No review comments provided

Review by
10/03/2018

“I won't recommend them because they're higher than most in the area.”

Review by
10/02/2018

“Electrical and Air Conditioning But electrical more than the air conditioning. If I had to rate them it would be electrical, then the AC, and then plumbing.”

Review by
09/28/2018

“They met or exceeded my expectations in offering a solution without it costing us a lot. He could've done it differently, and it would've cost us a lot more money.”

Review by
09/28/2018

“There was one guy that came out the first time, I cannot remember his name, but I think it was Kevin. He was the technician. I would like to recognize him for his exceptional service.”

Review by
09/28/2018

“I though they were very customer centric.”

Review by
09/24/2018

“Electrical; wiring my generator.”

Review by
09/24/2018

“Kevin I. He did a great job and was very professional.”

Review by
09/24/2018

“In electrical, when they put in a two forty system. They did a good job. They accidentally cut a couple wires but we got it fixed.”

Review by
09/24/2018

“I would like to recognize my lead technician for his exceptional service.”

Review by
09/22/2018

“The crew that put in my electric box did a really good job. Allen did really good. He helped a lot and helped me to understand.”

Review by
09/20/2018

“Abacus has always performed outstanding repairs in my home.”

Review by
09/20/2018

“Both gentlemen did a fine job and were very professional. They did a good job.”

Review by
09/20/2018

“I would like to recognize Brian for his exceptional service. He was the first contact that we had. He was very professional and had some good suggestions and notes.”

Review by
09/20/2018

“They got it done quicker than thought took about half the time They got it done quicker than I thought they would. It took about half the time I thought.”

Review by
09/20/2018

“When they came out and gave the quote, I thought it was pretty outrageous. I explained to them over the phone what I wanted, and they said they couldn't quote me over the phone. I still got charged fifty dollars after I was told I would get a law enforcement discount, and that the fee for the quote was including that. And the price that they gave me was way too high.”

Review by
10/31/2017

“We were very satisfied. Very reliable, they showed up on time. They gave us all the information, answered all the questions, they made recommendations, they gave us the cost estimate and stuck to it. They did plumbing, a gas line on the balcony to our grill and they did some electrical work. They exchanged a plug. I think that was it for last year. I would give them A+. I really don't have any complaints.”

Review by
08/24/2017

“They hung up lighting fixtures. I'd give them an A overall.”

Review by
08/08/2017

“No complaints with the work.”

Review by
08/08/2017

“I am satisfied. On the electrical, there was a problem afterward, but they came right back and repaired it at no charge. The box that they used was an outdoor box and it got wet and shorted out. They put a different kind of outdoor box on it, and it's been fine ever since. I would give them an A rating. They were great. I would highly recommend them.”

Review by
06/21/2017

“I'll give them the top grade, and it was great. They did electrical work.”

Review by
06/19/2017

“They were very thorough. They did electrical work for me. Abacus gets an A. I would highly recommend them to a friend.”

Review by
06/19/2017

“Abacus did electrical work for me. They were great, and I would give them the highest of recommendations. The gentleman that came to help me, I think it was Jeremy, was over the top, very polite. Did excellent work, with no issues.”

Review by
06/19/2017

“When Abacus gave me the on-site estimate, that's what it cost. They replaced the electronic control module on my water heater. They earned an A+. I would highly recommend them to a friend.”

Review by
06/19/2017

“They were fine. I trusted them. I've had several things done. I used them for electric work. I would grade the overall experience with a B. They could have improved their services—one time I had a kind of emergency and they were not able to help me.”

Review by
06/19/2017

“They did some electrical work, as a matter of fact, not too long ago. I think that the gentleman was very professional and did a great job, but did not give me the full prices of the work he was about to perform up front, so I got a bit of a shock at the end when he tallied it up. I believe they charged me too much for a part. The price wasn't the price I thought it would be. I'd probably give them a B overall. When I called back to complain, they weren't very helpful at all.”

Review by
06/14/2017

“Abacus put in a new breaker box for us. They were here when they said they were going to be here, and they cleaned up nicely after they completed their work. And the inspector from the city said everything was good. I would grade the overall experience with an A. I would highly recommend them.”

Review by
06/14/2017

“They were very thorough and explained everything that was going to happen. Most recently we had an electrician, but we've had a plumber and an electrician in the past, and everybody's been very professional and very good. I would definitely say it was A+ work. We have recommended them.”

Review by
06/14/2017

“The guy was very thorough. They did electrical work for me. I would grade the overall experience with an A.”

Review by
06/13/2017

“Abacus did a good job. I liked that they were on time, they cleaned up behind themselves, they did what they said they were going to do, and they were polite. I had the plumbing group out and then I had the electrical group out. I would rate them as an A+.”

Review by
06/13/2017

“They were really courteous, very prompt, and they did the job. The last time they came, they inspected my house. I'd give them an A for the whole experience.”

Review by
12/12/2016

“They were electricians. They replaced one of those real long light bulbs in our kitchen. They did their work and it was satisfactory. I'd give them an A overall. There weren't any issues. They just did what we needed and that was it.”

Review by
12/12/2016

“They did electrical work. My fuses kept on blowing and they came and checked out the problem. They were prompt. I found it was very professional.. I'd give them an A- overall.”

Review by
12/12/2016

“They were efficient, customer service was good, and the quality of work was good. They replaced my entire electrical panel. I'd give them an A+ for the overall experience. I heard about this company through a TV ad. I would recommend them without a doubt.”

Review by
12/12/2016

“They did satisfactory work. They did A work. They were on time.”

Review by
12/12/2016

“He checked and secured my kitchen lighting because it was flickering and I was worried about that. After that we had some ceiling fans put up and they did that for us. They were friendly and very approachable. I could ask questions really easily and it wasn't going to be a problem. I'd give them an A for certain.”

Review by
12/12/2016

“They respond to my calls and they come promptly and the men seem very knowledgeable. They came twice and the last time they put in a new faucet. They also replaced a fan on my patio and they also replaced all of the ceiling lights in my kitchen. They deserve an A+. I had no issues. If anybody asked me I'd recommend them.”

Review by
12/12/2016

“I like the quality service and they're good people. I've had them do some plumbing work in my home and electrical work in my office. I'd give them an A+. I have already recommended them. They did some exit signs. They replaced some batteries in some lights. They did some repairs on some of the fixtures in the office.”

Review by
12/12/2016

“The work was very good, but I asked for a receipt and they said they would send it. They didn't give me a receipt at the time the work was done. I needed it so I could have proof if we ever sold our house or anything. It wasn't plumbing it was with the circuit box, the electricity. The work was perfect. They removed the old circuit box and put a new one in. It was real expensive too and I needed my receipt. The customer service was good. They were nice and they were cordial when I called, but they did not do what they said they were going to do. They didn't send me the receipt. For the work, I'd give them an A+. They were very nice. The man that did the work, he told me they no longer gave receipts. I gave him my check and he said he could not give me the receipt. He said he would email it, but I don’t have a computer. They did excellent, they cleaned up afterward. They took out the old box and discarded it for me. It was excellent work.”

Review by
12/12/2016

“They were attentive to my needs, what I needed, and they talked to me about what was going on, what had happened, and just did what I needed, and didn't try to talk me into extra stuff. My house was struck by lightning so they helped with my air conditioner. I lost my garbage disposal and they replaced that. I had to get a board for my electrical box because it was damaged. It was my first time using the company. I had three or four technicians. I had three different experiences. I'd give them between an A and A+ on all three. They did air conditioning, plumbing, and electrical work. I had to buy appliances to replace the appliances that got hurt, which they did not do. I realized I needed one, I called them out, they replaced it, and then were gone. It wasn't a big ordeal.”

Review by
12/12/2016

“It was alright until I got the funding. I thought I was going to be paying them direct with so much a month. It turns out they gave my account to somewhere in Florida so I send them money every month. I don't like it because the interest is higher.. I'm a little disappointed because I really believed they were going to just bill me every month. They didn't, they just gave it to a bank or credit place in Florida. I have to mail the payment there all of the time. They did a good job. They did wiring for me. They rewired some of the house so it helps. It was partly positive, partly negative. I was fine until I was billed by a place in Florida I never heard of. They never told me about that. I really believed that they were going to bill me a hundred or something a month. They didn't let me know anything about it, it was a shock. That did not make me happy. I'd give them a B overall. It's pretty good.”

Review by
12/12/2016

“They were very professional very thorough, and they identified a problem before actually starting the work. Once the work started, they finished it in no time. They installed a water heater for me The only electrical work they did was install an outside electrical outlet. I'd give them a B.”

Review by
12/12/2016

“I called them on several occasions, got no response. They were here when they were doing the work. It was $3,000 and I haven't finished paying for it yet. I pay for it every month. I called the office and they told me they were going to come back and finish it. One was a plug and one was a switch that was near my front door and that was what they were going to come back and do. I waited and waited. The switch, intermittently it comes on. It looks like a bulb that you don't screw in real good.. The other thing is they told me about the panel. I had the old panel. I told them I was going to keep it. It was so much money that it threw me off. They did it that same day while they were here or the next day. I called them and neither one of them called me back. I wanted someone to come and finish. There were two things. What happened is it had gotten dark and it was late. I don't know anything about electrical work, but I know that when you change the thing and you tell me I won't have that problem anymore and that problem is there and it doesn't work anymore. You put the switch on and the light would come on and intermittently it wouldn't come on anymore. It was two different things. The one out in the foyer, that was a thing of needing a new switch. On this other one, he changed the switch and he did whatever and it lit up and it was fine. Afterward, it stopped again. It wasn't a bulb. The same light that he had done before, he said we wouldn't have that problem anymore, and we had it. They didn't come back, and they didn't finish. I'm having the same problem that they said I wasn't going to have. The city comes out and looks at the panel. I was concerned about whether I needed a panel because I didn't want them to take the old one. They didn't finish. They finished the panel. There was work inside and out and it all happened in one day. The day that they were here was when they were supposed to come back.. I should have wrote a letter, but instead I called. I spoke to a person on two different occasions and they asked me what was my issue and I told them, and I told them I wanted to speak to a specific person. They said if I had a problem, to call and I did. I asked for this specific person. Then I told them what I wanted, but the person never called me back. I'm still paying for it. I've never missed a payment, never been late. I'd give them a C overall.”

Review by
12/12/2016

“They replaced an electrical panel. They didn’t fully back size the panel like they're supposed to. You're supposed to have a board behind your panel, all the way up and down it and they didn't do that. They just essentially used the existing mount. They mounted the meter outside too high. You can't even originally read it without getting on a ladder. They didn't run the ground wire proper. It was all within code, but code is a minimum standard. For someone who's done electrical work in the past, it was just a very average installation. I'd give them a C. I already had the green tag on it before they were inspecting it. I called them twice and tried to get an invoice and they said they emailed it to me. They told me they'd be there in the next day and they didn't show up. They said they'd have the work done in two days and I think it took them three. The expertise was good, but the installation and keeping things clean was OK all the way around.”

Review by
12/12/2016

“I paid more money. They charged me too much. They changed the breaker box and they charged me $2,000. That's too much money. I'd give them a D overall.”

Review by
12/02/2016

“All Abacus employees are very courteous, professional, competent, thorough, and helpful. They explain what they are doing and go the extra mile.”

Review by
12/02/2016

“Cesar is knowledgeable and courteous.”

Review by
12/02/2016

No review comments provided

Review by
11/29/2016

No review comments provided

Review by
11/29/2016

“Very professional and knowledgeable”

Review by
11/29/2016

No review comments provided

Review by
11/29/2016

“Work was excellent. Pricing was way too high though.”

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