Abacus Plumbing, Air Conditioning & Electrical
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.3 out of 5 stars based on 179 customer surveys conducted through Our Research Partners.
5
134
4
8
3
13
2
9
1
15
4th year as a Best Pick Call
"Honesty and integrity are hallmarks of the Abacus business philosophy and are the foundation upon which the company was founded. 'You Can Count On Us' 24/7, including weekends and holidays. We look forward to providing you with extraordinary service."

Alan O'Neill | CEO
Company Information
Services Offered
Abacus offers maintenance, repair, and installation of most HVAC brands. Abacus also provides indoor air quality solutions, ductwork cleaning and replacement, attic insulation, climate zoning, radiant barriers, and Wi-Fi thermostats with an emphasis on improving system efficiency. Abacus offers a biannual HVAC service plan called BAM!
Warranty
Abacus offers a lifetime warranty on select HVAC systems, a one-year parts-and-labor warranty on repairs that increases to two years for members, and a 100 percent satisfaction guarantee on all work.
Company History
Abacus was founded in 2003.
Distinctions
The company was awarded the Best of Readers' Choice Award by Living Magazine.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Cypress, Energy Corridor, Katy, Memorial Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
Address
2105 Denton Drive
Austin, TX 78758
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
TACLB00082488E

Compiled Score:

Abacus Plumbing, Air Conditioning & Electrical has received 4.3 out of 5 stars based on 179 customer surveys conducted through Our Research Partners.
5
134
4
8
3
13
2
9
1
15
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2022

No review comments provided

Review by
09/03/2022

No review comments provided

Review by
09/03/2022

“They know what they are doing but they are expensive.”

Review by
09/03/2022

“Every time I’ve used your service I’ve been pleased. Your prices are appropriate and the servicemen are well trained and knowledge.”

Review by
09/03/2022

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Review by
08/29/2022

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Review by
08/22/2022

“Explained things well. Work was done well.”

Review by
08/21/2022

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Review by
08/21/2022

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Review by
08/16/2022

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Review by
08/14/2022

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Review by
08/14/2022

“A/C Technician Hector was on time, courteous and very patient waiting on me to put up the dogs before he entered. I only use Abacus for my a/c and plumbing needs.”

Review by
08/14/2022

“Quick and efficient”

Review by
08/14/2022

No review comments provided

Review by
08/14/2022

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Review by
08/14/2022

“This was a scam to get me to replace an a/c unit that did t need it. The guys worked together to not give info (nobody knows anything except I have to h e someone else from sales call me) and to do the job wrong costing me multiple days taking off of work. They charged $1400 to replace a $200 fan which took about an hour, you do the labor charges calculation🙄. Not good. Then, tried to sell me a condenser for $5k or a whole new unit for $7k with the better hurry there only one left story. Which was not true because they had them the following week. Through another company I was able to replace the coil condenser with the same brand for under $1k. It makes me sick how people try to take advantage. I pre paid for all the services to come out and look at, electrical, plumbing and HVAC. This was a test to see if I wanted this service on my daughters, father n law and a second house for us. I did pay up front and didn’t argue the tip off charge of $1400 and was going to most likely pay for future work discovered by the service checks. I am glad I had the bad experience before I got in too deep and came out of pocket beyond reason. I have lost all trust in this company. I am writing this review out of courtesy for any management that may care and want to see the company become a stand up quality company in the future. Good luck.”

Review by
08/11/2022

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Review by
08/09/2022

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08/09/2022

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08/09/2022

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Review by
07/20/2022

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Review by
07/20/2022

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Review by
07/19/2022

“Someone was going to do a follow up visit”

Review by
07/18/2022

“They are an honest, dependable company.”

Review by
07/14/2022

No review comments provided

Review by
07/11/2022

“Austin has a lot of companies that I have used in the past. ABACUS is the only one that has bent over backwards to service me with fair pricing, quick service and professional personnel.”

Review by
07/11/2022

No review comments provided

Review by
07/11/2022

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Review by
07/07/2022

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Review by
07/07/2022

“Every aspect of my installation was stellar from the original appointment, to the installation of the A/C unit and Furnace.”

Review by
07/06/2022

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Review by
07/06/2022

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Review by
07/06/2022

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Review by
07/06/2022

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Review by
07/06/2022

“I’m not allowing them back into my home, for any reason, even though my service calls have been pre-paid. They’ll try to sell me something I don’t need. I don’t care to deal with unscrupulous companies.”

Review by
07/06/2022

“Appointment was scheduled months In advance and a day before they were schedule to come out get a text message saying they overbooked.”

Review by
08/12/2021

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Review by
07/20/2021

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Review by
07/20/2021

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Review by
07/20/2021

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Review by
06/28/2021

“Technicians are very knowledgeable, thorough and polite in answering my questions. I am also kept well informed who will arrive and when.”

Review by
06/28/2021

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Review by
06/27/2021

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Review by
06/27/2021

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Review by
06/27/2021

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Review by
06/24/2021

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Review by
06/24/2021

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Review by
06/24/2021

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Review by
06/24/2021

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Review by
06/24/2021

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Review by
06/24/2021

“Abacus Plumbing, Air Conditioning & Electrical responded quickly. The technician that came out was very professional and knowledgeable!”

Review by
06/24/2021

“I have had a lot of trouble with the AC in my home for 15 years. I have had it replaced for the third time now. This is finally the way the AC is supposed to work. They did a very professional job. They left everything clean upon leaving. I wouldn't want to go with anyone else now. I have had trouble with several HVAC companies. This is the first one I am overly satisfied with in all aspects.”

Review by
06/24/2021

“Competitive rates and professional service.”

Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/23/2021

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Review by
06/22/2021

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Review by
06/21/2021

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Review by
06/20/2021

“Very dependable service with a friendly support staff.”

Review by
06/19/2021

No review comments provided

Review by
06/11/2021

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Review by
06/11/2021

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Review by
06/11/2021

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Review by
06/11/2021

“The last service we had on out AC - we were not quoted a price before they changed out the broken part and the cost was about $600. I later that day searched for the part - that took the gentleman 15 minutes to replace - and the part was found at several stores for $35. We felt completely ripped off!! Which was disappointing considering the prior service we had received had been decent!! We will never use them again.”

Review by
06/09/2021

“I have a service contract with Abacus for electrical as well as plumbing. I had requested a service call but no one came out”

Review by
06/09/2021

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Review by
06/08/2021

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Review by
06/08/2021

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Review by
06/08/2021

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Review by
06/08/2021

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Review by
06/08/2021

“Abacus has the skilled personnel to meet my needs in three areas of critical maintenance or replacement.”

Review by
06/08/2021

“Abacus employees are always professional and knowledgeable. I have been very happy with their work!”

Review by
06/08/2021

“AC repair - very high cost. Water heater replacement - quote was very high. AC replacement quote request - 2 days for a representative to contact me - not acceptable.”

Review by
06/08/2021

“I feel I was overcharged for a capacitor replacement. $800 is too much since it is a $25 item and since it took only a few minutes to replace . Also, the technician was trying to sell me a new unit for $11,500, then changed the price to $9,500, then again to $9,000.”

Review by
06/08/2021

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Review by
07/19/2020

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Review by
07/18/2020

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Review by
07/18/2020

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Review by
07/18/2020

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Review by
07/18/2020

“I appreciate the service, but I dislike unnecessary recommendations.”

Review by
07/12/2020

No review comments provided

Review by
07/09/2020

“The work was good. I liked the guys that did the work.”

Review by
07/07/2020

“Henry was friendly.”

Review by
07/07/2020

“I highly recommend them to all of my friends. I am happy that they come every year to do the check-up. They catch things early. The guys are amazing and friendly.”

Review by
07/07/2020

“They are prompt and professional. They are just a little pricey.”

Review by
07/07/2020

“I like the Abacus' service. They are really good for emergencies because they have hours of service available. They are a little pricey.”

Review by
07/07/2020

No review comments provided

Review by
07/07/2020

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Review by
07/07/2020

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Review by
07/07/2020

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07/07/2020

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07/07/2020

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07/07/2020

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07/07/2020

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07/07/2020

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Review by
07/06/2020

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Review by
07/06/2020

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Review by
07/06/2020

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Review by
07/06/2020

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Review by
07/06/2020

“Charged me $500 to replace a $20 capacitor, then tried to sell me a $13,000 new AC - why would I recommend this to anyone?”

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