“Great Team, professional staff including staff scheduling appointments”

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“I prepaid $1,500 for plumbing services that were never delivered and they refuse to refund my money. They do not communicate with customers at all. I will share my opinion in all of my social media accounts to alert others to their noon-customer friendly business.”

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“I would recommend to anyone who could afford to pay a high price for high quality work.”

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“After another company’s mess installing a toilet bowl, an Abacus plumber professionally took over the job and now I have a working Tojo. That was over a year ago. But the price was still a bit expensive.”

“They know what they are doing but they are expensive.”

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“Every time I’ve used your service I’ve been pleased. Your prices are appropriate and the servicemen are well trained and knowledge.”

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“Explained things well. Work was done well.”

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“A/C Technician Hector was on time, courteous and very patient waiting on me to put up the dogs before he entered. I only use Abacus for my a/c and plumbing needs.”

“Quick and efficient”

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“This was a scam to get me to replace an a/c unit that did t need it. The guys worked together to not give info (nobody knows anything except I have to h e someone else from sales call me) and to do the job wrong costing me multiple days taking off of work. They charged $1400 to replace a $200 fan which took about an hour, you do the labor charges calculation🙄. Not good. Then, tried to sell me a condenser for $5k or a whole new unit for $7k with the better hurry there only one left story. Which was not true because they had them the following week. Through another company I was able to replace the coil condenser with the same brand for under $1k. It makes me sick how people try to take advantage. I pre paid for all the services to come out and look at, electrical, plumbing and HVAC. This was a test to see if I wanted this service on my daughters, father n law and a second house for us. I did pay up front and didn’t argue the tip off charge of $1400 and was going to most likely pay for future work discovered by the service checks. I am glad I had the bad experience before I got in too deep and came out of pocket beyond reason. I have lost all trust in this company. I am writing this review out of courtesy for any management that may care and want to see the company become a stand up quality company in the future. Good luck.”

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“Someone was going to do a follow up visit”

“Quick and professional and very clean work.”

“They are an honest, dependable company.”

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“I have used all aspects of Abacus including plumbing, heating and AC, and electrical. I have always found their work to be exceptional. I highly recommend Abacus and have referred my friends on several occasions. Abacus is always my go to company.”

“Showed up on time and promptly and efficiently completed plumbing repairs.”

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“Austin has a lot of companies that I have used in the past. ABACUS is the only one that has bent over backwards to service me with fair pricing, quick service and professional personnel.”

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“Every aspect of my installation was stellar from the original appointment, to the installation of the A/C unit and Furnace.”

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“Abacus was prompt and found the source of the issue quickly. I received two quotes, one for just fixing the problem and a second for replacing the full length of pipe with PEX tubing. Both felt overpriced, but given the urgency of the issue (water main line burst), we were happy to have the work done right the first time. The contractor was incredibly polite and respectful as he walked me through what may have caused the issue and let me get pictures for future reference. I would use them again for an emergency but would get a second quote for a less urgent issue.”

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“I’m not allowing them back into my home, for any reason, even though my service calls have been pre-paid. They’ll try to sell me something I don’t need. I don’t care to deal with unscrupulous companies.”

“Appointment was scheduled months In advance and a day before they were schedule to come out get a text message saying they overbooked.”

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“They changed the water heater, it was supposed to be better, but it's not right.”

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“Very professional and experienced”

“Technicians are very knowledgeable, thorough and polite in answering my questions. I am also kept well informed who will arrive and when.”

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