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FEATURED REVIEWS
“Great Team, professional staff including staff scheduling appointments”
“A/C Technician Hector was on time, courteous and very patient waiting on me to put up the dogs before he entered. I only use Abacus for my a/c and plumbing needs.”
“Abacus Plumbing, Air Conditioning & Electrical responded quickly. The technician that came out was very professional and knowledgeable!”
“I have had a lot of trouble with the AC in my home for 15 years. I have had it replaced for the third time now. This is finally the way the AC is supposed to work. They did a very professional job. They left everything clean upon leaving. I wouldn't want to go with anyone else now. I have had trouble with several HVAC companies. This is the first one I am overly satisfied with in all aspects.”
“Abacus employees are always professional and knowledgeable. I have been very happy with their work!”
“Great Team, professional staff including staff scheduling appointments”
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“They know what they are doing but they are expensive.”
“Every time I’ve used your service I’ve been pleased. Your prices are appropriate and the servicemen are well trained and knowledge.”
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“Explained things well. Work was done well.”
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“A/C Technician Hector was on time, courteous and very patient waiting on me to put up the dogs before he entered. I only use Abacus for my a/c and plumbing needs.”
“Quick and efficient”
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“This was a scam to get me to replace an a/c unit that did t need it. The guys worked together to not give info (nobody knows anything except I have to h e someone else from sales call me) and to do the job wrong costing me multiple days taking off of work. They charged $1400 to replace a $200 fan which took about an hour, you do the labor charges calculation🙄. Not good. Then, tried to sell me a condenser for $5k or a whole new unit for $7k with the better hurry there only one left story. Which was not true because they had them the following week. Through another company I was able to replace the coil condenser with the same brand for under $1k. It makes me sick how people try to take advantage. I pre paid for all the services to come out and look at, electrical, plumbing and HVAC. This was a test to see if I wanted this service on my daughters, father n law and a second house for us. I did pay up front and didn’t argue the tip off charge of $1400 and was going to most likely pay for future work discovered by the service checks. I am glad I had the bad experience before I got in too deep and came out of pocket beyond reason. I have lost all trust in this company. I am writing this review out of courtesy for any management that may care and want to see the company become a stand up quality company in the future. Good luck.”
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“Someone was going to do a follow up visit”
“They are an honest, dependable company.”
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“Austin has a lot of companies that I have used in the past. ABACUS is the only one that has bent over backwards to service me with fair pricing, quick service and professional personnel.”
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“Every aspect of my installation was stellar from the original appointment, to the installation of the A/C unit and Furnace.”
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“I’m not allowing them back into my home, for any reason, even though my service calls have been pre-paid. They’ll try to sell me something I don’t need. I don’t care to deal with unscrupulous companies.”
“Appointment was scheduled months In advance and a day before they were schedule to come out get a text message saying they overbooked.”
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“Technicians are very knowledgeable, thorough and polite in answering my questions. I am also kept well informed who will arrive and when.”
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“Abacus Plumbing, Air Conditioning & Electrical responded quickly. The technician that came out was very professional and knowledgeable!”
“I have had a lot of trouble with the AC in my home for 15 years. I have had it replaced for the third time now. This is finally the way the AC is supposed to work. They did a very professional job. They left everything clean upon leaving. I wouldn't want to go with anyone else now. I have had trouble with several HVAC companies. This is the first one I am overly satisfied with in all aspects.”
“Competitive rates and professional service.”
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“Very dependable service with a friendly support staff.”
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“The last service we had on out AC - we were not quoted a price before they changed out the broken part and the cost was about $600. I later that day searched for the part - that took the gentleman 15 minutes to replace - and the part was found at several stores for $35. We felt completely ripped off!! Which was disappointing considering the prior service we had received had been decent!! We will never use them again.”
“I have a service contract with Abacus for electrical as well as plumbing. I had requested a service call but no one came out”
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“Abacus has the skilled personnel to meet my needs in three areas of critical maintenance or replacement.”
“Abacus employees are always professional and knowledgeable. I have been very happy with their work!”
“AC repair - very high cost. Water heater replacement - quote was very high. AC replacement quote request - 2 days for a representative to contact me - not acceptable.”
“I feel I was overcharged for a capacitor replacement. $800 is too much since it is a $25 item and since it took only a few minutes to replace . Also, the technician was trying to sell me a new unit for $11,500, then changed the price to $9,500, then again to $9,000.”
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“I appreciate the service, but I dislike unnecessary recommendations.”
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“The work was good. I liked the guys that did the work.”
“Henry was friendly.”
“I highly recommend them to all of my friends. I am happy that they come every year to do the check-up. They catch things early. The guys are amazing and friendly.”
“They are prompt and professional. They are just a little pricey.”
“I like the Abacus' service. They are really good for emergencies because they have hours of service available. They are a little pricey.”
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