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FEATURED REVIEWS
“I would like to recognize the person that did the service and his manager, Leonard Rogers for exceptional service!”
“I would like to recognize the technician for his exceptional service! He kept us in the loop, let us know what was going on during the repair, was professional, and followed COVID-19 protocols. He nailed it out of the park!”
“I have had a lot of trouble with the AC in my home for 15 years. I have had it replaced for the third time now. This is finally the way the AC is supposed to work. They did a very professional job. They left everything clean upon leaving. I wouldn't want to go with anyone else now. I have had trouble with several HVAC companies. This is the first one I am overly satisfied with in all aspects.”
“The service was done long ago, I can't remember that young man's name, but he did a great job.”
“I would like to recognize Chris for his exceptional service.”
“We were satisfied with the work.”
“I was most satisfied with their knowledge of what they were doing.”
“I would like to recognize the person that did the service and his manager, Leonard Rogers for exceptional service!”
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“Technicians are very knowledgeable, thorough and polite in answering my questions. I am also kept well informed who will arrive and when.”
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“They met/exceeded expectations in all areas.”
“They did what they said they were going to do.”
“The quickness of the solution and the response met my expectations.”
“I would like to recognize the technician for his exceptional service! He kept us in the loop, let us know what was going on during the repair, was professional, and followed COVID-19 protocols. He nailed it out of the park!”
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“I have had a lot of trouble with the AC in my home for 15 years. I have had it replaced for the third time now. This is finally the way the AC is supposed to work. They did a very professional job. They left everything clean upon leaving. I wouldn't want to go with anyone else now. I have had trouble with several HVAC companies. This is the first one I am overly satisfied with in all aspects.”
“The technician that came out was very good.”
“I needed them out right away and they were able to come, so they met/exceeded my expectations with their timeliness.”
“The service was done long ago, I can't remember that young man's name, but he did a great job.”
“They are responsive. They got it done fast.”
“I would like to recognize Chris for his exceptional service.”
“Each one.”
“Annual maintenance was being done.”
“Very dependable service with a friendly support staff.”
“I would like to recognize Ryan Finn.”
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“The last service we had on out AC - we were not quoted a price before they changed out the broken part and the cost was about $600. I later that day searched for the part - that took the gentleman 15 minutes to replace - and the part was found at several stores for $35. We felt completely ripped off!! Which was disappointing considering the prior service we had received had been decent!! We will never use them again.”
“I have a service contract with Abacus for electrical as well as plumbing. I had requested a service call but no one came out”
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“Abacus employees are always professional and knowledgeable. I have been very happy with their work!”
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“The quality of time done and the amount of time to complete the jobs were outstanding.”
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“Honesty and Reliability.... As long as they stay that way and don't try to sell me on something I really don't really need. People can't afford things that are not necessary so they shouldn't be led to believe they need something when they don't. I understand that you need to try to upsale to keep your business but please just suggest it... don't make someone feel like it is something they have to do.”
“AC repair - very high cost. Water heater replacement - quote was very high. AC replacement quote request - 2 days for a representative to contact me - not acceptable.”
“I feel I was overcharged for a capacitor replacement. $800 is too much since it is a $25 item and since it took only a few minutes to replace . Also, the technician was trying to sell me a new unit for $11,500, then changed the price to $9,500, then again to $9,000.”
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“Professionalism, cleanliness, and swiftness is service”
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“I appreciate the service, but I dislike unnecessary recommendations.”
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“They exceeded my expectations.”
“They are prompt and professional. They are just a little pricey.”
“Everyone that has come out and done work for us has been excellent. They are exceptional.”
“They met my expectations as far as their cleanliness and getting the job done right the first time. They were also very professional.”
“I like the Abacus' service. They are really good for emergencies because they have hours of service available. They are a little pricey.”
“I highly recommend them to all of my friends. I am happy that they come every year to do the check-up. They catch things early. The guys are amazing and friendly.”
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“Henry was really nice. He was great. He kept me updated on the project.”
“The quality of the product and the warranty meets my expectations.”
“They were professional and courteous.”
“There were none.”
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“John Canales”
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“Charged me $500 to replace a $20 capacitor, then tried to sell me a $13,000 new AC - why would I recommend this to anyone?”
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“I purchased the seasonal check up for air/heating system. They came out initially when I had an issues which the technician fixed right away, $3000 later. When it was time for them to do the winter season check, they called to make an appt. I wasn't available at the time, I called back left several messages and never received the winter check up. I'm sure they charge me soon for the summer check as well.”
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“Timeliness, availability”
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“The installer was great!”
“They are always very professional and courteous.”
“I was satisfied with the quality of the service. The things they did they did correctly. They just have a really high opinion of themselves.”
“I would like to recognize the technician that came.”
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“I would like to recognize Bob Connolly for his exceptional service.”
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“The first time went well. The second time, it seemed like they sent someone who wasn't as educated on what he was doing. He forgot his own ladder.”
“The technician said that everything needed to be replaced but another company told me after that that everything was fine. The price was entirely too high.”
“I would like to recognize Randy for the plumbing and I generally like all of them.”
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“Carlos Delgado”
“Very professional!”
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“They met or exceeded my expectations with the quality and speed and efficiency.”
“The guys that came out were really good. There were two guys that came out, they were helpful and knowledgeable, but I don't remember their names.”
“Great company.”
“They're always professional, on time, and they keep me on top of maintenance.”
“They were very professional, through, and patient when answering my questions.”
