Harts Services
3rd year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Harts Services has received 4.4 out of 5 stars based on 192 customer surveys conducted through GuildQuality.
5
139
4
18
3
17
2
10
1
8
3rd year as a Best Pick Call
"At Harts Services we believe every customer deserves respect and a positive experience. In fact, it's our mission. Our aim is to provide professional, top-quality, value-added solutions you can rely on at competitive rates. We maintain a highly trained and motivated staff to deliver these things with courtesy and precision."

Dan Hartsough | Owner
Company Information
Services Offered
Harts Services provides sewer and drain cleaning for clogged and slow drains in addition to video camera inspections, hydro-jetting, rooter services, and gas piping for residential and commercial customers. The company also repairs, replaces, and installs water heaters and water and sewer lines. The company provides maintenance plans and free second opinion quotes.
Warranty
Harts Services offers a two-year clog-free guarantee, a ten-year guarantee on full sewer and complete water line replacements, and a one-year guarantee on all other services.
Company History
The local, family-owned-and-operated company was founded in 2013.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Seattle, Kent, Renton, Federal Way, Auburn, Pacific, Tacoma, Lakewood, Puyallup, University Place, Bonney Lake, Sumner, Milton, Gig Harbor
Address
1120 Pacific Avenue
Tacoma, WA 98504
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
HARTSS*824P4

Compiled Score:

Harts Services has received 4.4 out of 5 stars based on 192 customer surveys conducted through GuildQuality.
5
139
4
18
3
17
2
10
1
8
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
07/05/2021

No review comments provided

Review by
07/05/2021

No review comments provided

Review by
07/03/2021

No review comments provided

Review by
06/15/2021

“I don't remember the lead guys name, but he was great. Actually, all of the guys that worked in my home were great.”

Review by
06/03/2021

“The quality of workmanship, knowledge, integrity, and honesty of the staff was great.”

Review by
06/02/2021

“Harts Services met and exceeded my expectations because it was all perfect.”

Review by
06/02/2021

“They were here at the time they said they would be, and they provided quality workmanship. Every time we have called Harts Services they have been efficient and provided excellent service. If there was anything else we needed to have repaired while they were here, they would take the time to look at it and discus what needed to be done.”

Review by
06/01/2021

“I would like to recognize the receptionist and the technician for their exceptional service. The receptionist was extremely helpful. I was super stressed out and her customer service skills were fantastic. She is a great representative for Hart's! The technician that came out that did the service was wonderful. He explained everything, gave me ideas, told me what I needed to do in the future, and when he left I felt like I knew all of my options.”

Review by
06/01/2021

“The timeliness of the project was great.”

Review by
06/01/2021

“Harts Services is a wonderful family owned business. They did a great job taking care of my problem.”

Review by
05/31/2021

“No way do we recommend Harts Services. We tell everyone we know how bad their service is.”

Review by
05/28/2021

“I've had to have them out here two or three times because it wasn't done right. It was leaking. The pipe was broke. They had to glue it together when the man put the sheet rock up. He discovered it and had to fix the pipe for me. I had him take a picture so they would know. I liked the people, but they were training new people, and they had to leave them for a few minutes to go do their part. They didn't leave the property. They had to leave the person to do another part of my house, and when they did that, the new guy probably did what they could. They have it on record because I called it.”

Review by
05/24/2021

No review comments provided

Review by
05/22/2021

“They met or exceeded my expectations for being on time.”

Review by
05/22/2021

No review comments provided

Review by
05/21/2021

“They were really timely in their response to request for service. They were very responsive and very helpful.”

Review by
05/21/2021

“They did a great job.”

Review by
05/20/2021

“Andrew provided exceptional service.”

Review by
05/18/2021

“responsive, friendly and quality service”

Review by
05/15/2021

“I do not remember the names, but the whole team provided exceptional service.”

Review by
05/13/2021

“All technicians”

Review by
05/13/2021

“Whoever did my last drain cleaning. I don't remember his name but I felt he went above and beyond.”

Review by
05/12/2021

No review comments provided

Review by
05/12/2021

“Very professional service to analyze the problem and make the necessary repairs. Prompt courteous workers who also did a good job of cleaning up”

Review by
05/11/2021

No review comments provided

Review by
05/10/2021

No review comments provided

Review by
05/10/2021

“Harts Services met/exceeded my expectations with the quality of work provided.”

Review by
05/10/2021

“Harts Services came out for the faucets, and I asked him about the hot water heater at that time. He did that as well, and that was very nice.”

Review by
05/10/2021

“They were all pretty helpful.”

Review by
05/10/2021

“All expectations were met or exceeded.”

Review by
05/10/2021

“We had a little issue in the beginning. They went above and beyond and made us a happy customer.”

Review by
05/10/2021

“I would like to recognize the person who did the job for exceptional service. I don't remember his name.”

Review by
05/10/2021

“The woman I spoke with was very polite. The guy that came out was very neat and clean.”

Review by
05/10/2021

“The service tech was awesome!”

Review by
05/10/2021

“They met or exceeded my expectations by fixing the drain in the bathtub. They went around and checked all the pipes explaining everything to me and were very careful to cover everything on the inspection.”

Review by
05/10/2021

“The two crew guys were really good.”

Review by
05/10/2021

“Harts Services changed out my kitchen faucet and did a good job. They also changed out my bathroom toilet.”

Review by
05/10/2021

“They did not meet any of my expectations.”

Review by
05/10/2021

“Overpriced and didn't show up when scheduled”

Review by
05/10/2021

“Communication started of great, then I had to keep calling to get a response. They charged for the work before they had even started. There was a leak at the shut off they installed behind washer that we found after a week, also a leak at the new hot water heater. They left old pipes under the house. Did not contact us in regards to a final inspection. Cuts in sheetrock where terrible, and did not clean up pieces of sheetrock and debris left between beams in bathroom.”

Review by
05/09/2021

“I would be proud to recommend your company to a friend. All the employees that we have had interaction with, have been very professional. Especially love the the follow through and follow up.”

Review by
05/08/2021

“will have back to fix bathroom sink drain !”

Review by
05/08/2021

No review comments provided

Review by
05/07/2021

“If anybody called and asked me, I'd be glad to tell them. I'm really happy with it. So far, everything is going down the drain smoothly. Everything's working well.”

Review by
05/07/2021

No review comments provided

Review by
05/07/2021

“It is very expensive.”

Review by
05/07/2021

No review comments provided

Review by
05/07/2021

“Told me i had to buy the whole pump for the fitting that was leaking, Found that was not the case. took 3 visits to get the leak fixed”

Review by
05/07/2021

“No comment”

Review by
05/07/2021

“I hope nobody else asks this company to assist them with anything. They will definitely take advantage of the customer.”

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
12/01/2020

No review comments provided

Review by
11/30/2020

No review comments provided

Review by
11/28/2020

“I would say that their responsiveness definitely exceeded my expectations.”

Review by
11/27/2020

“They sent a text with the technicians name and picture, so I knew who I was dealing with and that was helpful.”

Review by
11/27/2020

No review comments provided

Review by
11/27/2020

“I would like to recognize the salesperson for his exceptional service.”

Review by
11/27/2020

“Both of the technicians were good.”

Review by
11/27/2020

No review comments provided

Review by
11/27/2020

“John and James were both really good.”

Review by
11/27/2020

“Harts Services met my expectations with the installation.”

Review by
11/27/2020

“Harts Services didn't fix the problem so that was the only issue that I had. I can't answer many questions because I wasn't here when he work was done. I feel like it wouldn't be fair.”

Review by
11/25/2020

No review comments provided

Review by
11/18/2020

No review comments provided

Review by
11/17/2020

“Harts Services was willing and did what I asked them to do which was great.”

Review by
11/17/2020

“The person that did the inspection and sold me the hotwater heater was exceptional!”

Review by
11/17/2020

“Their customer service exceeded my expectations! The lady I spoke with on the phone was always very nice and helpful.”

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

“Harts services prices are excessively high.”

Review by
11/16/2020

“Jared was super nice.”

Review by
11/14/2020

No review comments provided

Review by
11/14/2020

“They arrived on time with the replacement unit and quickly completed the job and cleaned up.”

Review by
11/13/2020

“the guys in the field did a really good job, the communication, coordination and follow from the office staff was extremly poor.”

Review by
04/10/2019

No review comments provided

Review by
04/10/2019

No review comments provided

Review by
03/13/2019

“Yes, the plumber that came out to my home did a great job. He really went out of his way to help with the cost.”

Review by
03/06/2019

“I was impressed by the timeliness and friendliness of the technician, but I believe the technician was just trying to sell me more services. Harts Services offered me a gift card to give them a review, and I do not think that it is ethical. I would not want a review to be sponsored by the company.”

Review by
03/05/2019

“The only person I met was the guy who came and did the job, and I don't remember his name. He did a good job.”

Review by
03/05/2019

“I can't remember their names, but there were two main guys. One came out on a Friday and the other came out on a Monday.”

Review by
03/05/2019

“We were really impressed with the way they used the snake to fix our garbage disposal. They were very knowledgeable, and everything they said would happen happened.”

Review by
03/05/2019

“I was satisfied with the customer service.”

Review by
03/05/2019

“I wasn't completely satisfied with the whole thing, but it wasn't horrible. They fixed what they needed to fix.”

Review by
02/23/2019

“I really didn't interact with them; my husband did.”

Review by
02/23/2019

No review comments provided

Review by
02/22/2019

“Hi! I'm so happy that I was able to work with Harts! Aurora worked so fast to get a service person out even when it was late. She also reached out to me again after the work was done to make sure it was done to my satisfaction. And my service man, James was so personable and professional. He explained everything and worked quickly. I know I'll be calling Harts again when I have to do more plumbing work in the future. I do have to say how much I appreciate getting a text with information about James and what he looked like. That made me feel even more comfortable- great business strategy!”

Review by
02/22/2019

No review comments provided

Review by
02/21/2019

No review comments provided

Review by
02/21/2019

“Steve and his partner.”

Review by
02/21/2019

“I would like to recognize James for his exceptional service; he answered my questions and educated me on plumbing. He also gave us a new tankless water heater, and I highly recommend him. I would like to recognize David who is experienced with outside plumbing issues, and he answered my questions and was knowledgeable. Lastly, I would like to recognize Eric; I think that was his name was nice and professional.”

Review by
02/21/2019

No review comments provided

Review by
02/21/2019

“I felt they were really responsive and were very professional. They called me to let me know what was going on, got permission to do everything, and did a really good job. They were really efficient. Later, one gal in the office helped me find someone to repair the drywall.”

Review by
02/21/2019

“I would like to recognize Ben, I felt comfortable with him doing my work.”

Review by
02/21/2019

No review comments provided

Review by
02/21/2019

“They were able to diagnose the problem which ended up costing less money than we originally thought, whereas they could have just charged me for the higher cost repair since I would not have known any better.”

Review by
02/21/2019

No review comments provided

Review by
02/21/2019

No review comments provided

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