
Harts Plumbers, Electricians & HVAC Technicians
Air Conditioning & Heating
Hours of Operation
Business Address
3510 South Pine Street
Tacoma, WA 98409
Company Details
Services Offered
- Air duct cleaning
- HVAC system maintenance
- HVAC system repair, installation, and replacement
- Heat pump repair, installation, and replacement
- Maintenance programs
- Refrigeration services
- Thermostat installation, repair, and replacement
- Ventilation services
Services Not Offered
Not specified
Minimum Job
Not specified
Warranty
- Harts guarantees 100 percent customer satisfaction and offers its own Forever Warranty on select equipment and services. Call for details.
Employee Information
- Drive marked vehicles
- Undergo background checks
- Undergo drug testing
- Wear uniforms
Insurance Coverage
General Liability Insurance
Workers' Compensation Insurance
Company History
Distinctions
Not specified
Customer Benefits
Availability
Emergency 24/7
Satisfaction Guarantee
About this company
"At Harts we believe every customer deserves respect and a positive experience. In fact, it's our mission. Our aim is to provide professional, top-quality, value-added solutions you can rely on at competitive rates. We maintain a highly trained and motivated staff to deliver these things with courtesy and precision."
— Dan Hartsough, Owner
License
HARTSS*824P4
Ratings & Reviews
Compiled Score:
Harts Plumbers, Electricians & HVAC Technicians has received 4.8 out of 5 stars based on 4224 customer reviews. Learn about Our Research Process.
Shawn McAllister
2 months ago
We recently had Harts install a new Navien tankless water heater with a recirculation system. Overall, the experience started out very well, but unfortunately the final installation and the response from Harts afterward left us disappointed. I initially worked with Jeremy, who was helpful and took the time to explain our options. Our existing water heater was old and in need of maintenance, and with a family of five, we decided to invest in a new system. We ultimately chose the Navien with a recirculating system, which was around $10,000. There was one hiccup in the process that could have been avoided. The need for a dedicated electrical outlet for the unit wasn't accounted for initially, so the plumbers had to be rescheduled while an electrician came out. Miguel, the electrician, was excellent. He was professional, friendly, and did a great job installing the outlet and surge protector. We were very happy with his work. Unfortunately, the plumbing installation was where things went downhill. When I saw the completed work, I was very disappointed with the finish quality. The exterior intake/exhaust installation looks rough, and there was a large hole drilled through the interior wall while determining whether the plumbing could be routed through that location. Apparently there was electrical wiring in that area, so the route couldn't be used. The problem is that the hole was simply left there rather than properly repaired. There were also poorly finished openings around the intake/exhaust penetration, blue PVC glue left on multiple areas of the wall, and the PVC piping itself appeared dirty and poorly finished. The exterior work also looked unfinished compared with what I would expect from a professional installation. My wife was home with our three children during the installation and asked the installers about repairing the drywall. She was initially told that the hole could be covered with cardboard and tape. For a $10,000 professional installation, that was not an acceptable solution. She was also asked to sign paperwork indicating that the installation was acceptable while managing three children at home. She signed it quickly, not realizing that doing so would later be used as the reason Harts would not address our concerns. I don't believe that should prevent a company from addressing obvious workmanship issues brought to their attention immediately afterward. I contacted Harts to explain my concerns and was told I would receive a call from the plumbing manager. That call never came. Instead, I eventually spoke with a customer service representative who repeatedly told me that Harts was not responsible because the completion paperwork had been signed. Unfortunately, the conversation focused more on the paperwork than on actually addressing the workmanship concerns. To be fair, we are happy with Jeremy's help, Miguel's electrical work, and the fact that we now have a new Navien system that should serve our family well. But when you're spending around $10,000 on a professional installation, you expect the finished product to look professional and any damage caused during the installation to be repaired. The photos speak for themselves. We weren't expecting perfection, but we did expect the job to be completed cleanly and professionally. More importantly, we expected Harts to stand behind the quality of their work when we raised concerns. I would consider using Harts again if they addressed these issues and improved the follow-through after installation, but based on how this situation was handled, I would recommend carefully inspecting the completed work before signing any completion paperwork.
Corey Fleming
a month ago
The replaced a main water shut off. I was told that it would be replaced with Pex. I was told it would be just as good and was now the standard. I was later informed that the metal pipe was cut, but there was a ground wire attached. Now it was just hanging, but there was nothing to attach to. Plumber called electricians but they weren’t sure if this ran back to electrical box (there were other ground wires attached at hot water tank) or if needed. I was told I would have to have one of there electricians check the wire to see if needed but I would have to pay a diagnostic fee. After they cut the pipe and left me no other choice. The plumber said he might have a solution and attached to the pex sticking out of the wall. I asked why the pex was sticking out. This is a high traffic area. We park right next to this and the kids need to walk by to go in the house. There is nothing protecting the pex, it isn’t anchored to anything. I’m not sure why this couldn’t be recessed in. I had to pay $1000 and I got this. I’m not happy with the work. I’m not happy that the wire comes out of the wall now. I’m not happy the pex is not recessed so it doesn’t get bumped or broken if the car door or a running kid accidentally kicks it and causes a break. I don’t have a tool to shut off the water up at the street.
Dan Davison
2 months ago
Very knowledgeable. Very friendly. Used our time well. Very prompt. Came one day after we called. Service scheduled four days later with permits done the same week. Jesse was just great. We had some wires in the ground for our sprinkler system, and Jesse was really careful in digging to preserve the wires. We really appreciated that. I really appreciate Monty because at the end when we had a certain part that wasn’t working, he made some phone calls and found out how to make it work. I was very happy about that. In addition, I appreciated the care Matthew took to get our backfill levels correct for our gardens. He even took a level to make sure the access box was exactly level with the rest of our grade.
Lauren Rose
4 months ago
The technician was very nice but that’s the only positive. He tried to snake the drain because our kitchen sink was backing up. He couldn’t get the snake down the pipe and actually broke a pipe in the process. Then he told me that he wouldn’t be able to repair it and I would have to wait at least 5 days if I wanted them to repair it (for$$$, they were going to charge me to repair it). I had to call a second company to come repair the pipe. It cost me 3600 to get that pipe fixed and now I have holes cut through my cabinets and drywall. They broke an ABS pipe and said “well your pipes must have been failing for it to break like that” HARTS COMPLETELY FAILED AND THEY REFUSE TO TAKE RESPONSIBILITY FOR THE DAMAGE THEY CAUSED. See attached pics for what was broken. The snake should have gone down that first turn and instead it went across and he just repeatedly jabbed the p trap until a part of it snapped. This all occurred yesterday, 6/11. Two other plumbers have both told me that the price was definitely broken by the failed attempt to clear the drain.
David Jensen
a month ago
Thomas arrived on time with advance notice. This is the follow up review for the installation of a new customer provided water heater, determined necessary as the result of the prior service/consultation visit. Thomas was polite, confident and professional in completing installation of the new unit. I would definitely recommend Harts based on our first experience.
Service Area
Harts Plumbers, Electricians & HVAC Technicians serves 33 cities in the Seattle area.
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Cities Served
Harts Plumbers, Electricians & HVAC Technicians FAQ
Services

Hours of Operation
Business Address
3510 South Pine Street
Tacoma, WA 98409
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