Precision Today Plumbing Drain Cleaning
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Precision Today Plumbing Drain Cleaning has received 4.6 out of 5 stars based on 104 customer surveys conducted through GuildQuality.
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5th year as a Best Pick Call
"Precision offers world-class service; anything less is unacceptable. We hire only the best technicians who are willing and able to provide this level of service. Very few are able to meet our standards, so you can be assured the best experience when you have service needs. Our goal is simple: to make every customer a raving fan of ours."

Matt Morse | President
Company Information
Services Offered
Precision Today Plumbing Drain Cleaning offers residential drain and sewer services, including camera inspections, sewer repair, drain cleaning, flood protection systems, and sump pump maintenance and repair. The company specializes in trenchless sewer repair and rehabilitation, water treatment, and guaranteed same-day service.
Warranty
Precision offers warranties on all workmanship and extended equipment protection through service agreement memberships.
Company History
Precision Today Plumbing Drain Cleaning was founded in 1992 by owner Matt Morse, who continues to oversee company management.
Additional Information
Precision Today Plumbing Drain Cleaning provides service seven days a week and specializes in same-day service.
Areas Served
Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
300 Commonwealth Drive
Carol Stream, IL 60188
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
#055-002117

Compiled Score:

Precision Today Plumbing Drain Cleaning has received 4.6 out of 5 stars based on 104 customer surveys conducted through GuildQuality.
5
86
4
7
3
6
2
2
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/30/2020

“Good work but pricing was far too high compared to other companies.”

Review by
07/14/2020

No review comments provided

Review by
07/14/2020

“I'm satisfied that they got the job done quickly.”

Review by
07/14/2020

No review comments provided

Review by
07/14/2020

“Richard was so helpful, and professional!”

Review by
07/13/2020

No review comments provided

Review by
07/13/2020

“I'd like to recognize the technician that came out for exceptional service.”

Review by
07/11/2020

“In general, they were very good. I have used them in the past and was pleased, but this time they left me with a large pile of dirt in my yard and didn't offer any way to fix that. They just said it would eventually settle back in. I had better service in the past. I also needed a new toilet and that seemed to cause confusion. They ended up rushing that job and didn't do a great job.”

Review by
07/11/2020

“We were very pleased with the service, and they were professional and accurate.”

Review by
07/11/2020

“The customer service was great.”

Review by
07/11/2020

“I would like to recognize the guy that came out to take care of the problem. He was outstanding.”

Review by
07/11/2020

“They were good at communicating. They lived up to the appointment times they set which I liked.”

Review by
07/07/2020

“Very friendly and professional”

Review by
07/04/2020

No review comments provided

Review by
07/04/2020

“They call when about to arrive and Dean explained all the steps as he went along. We like Dean!”

Review by
07/02/2020

No review comments provided

Review by
07/02/2020

No review comments provided

Review by
07/02/2020

“From the phone call to the professional plumber that did the repairs I consider the best”

Review by
07/02/2020

No review comments provided

Review by
07/02/2020

No review comments provided

Review by
10/18/2019

“Professional, thorough and cleans up the site!. Will surely recommend their services. Used them last year also.”

Review by
10/02/2019

No review comments provided

Review by
09/24/2019

“Dean Cribaro was the plumber who did the work. Very nice young man, tidy and respectful.”

Review by
09/16/2019

“I do not remember his name, but I would like to recognize the owner.”

Review by
09/04/2019

“I would like to recognize the gentleman that came to my home for his exceptional service.”

Review by
09/04/2019

No review comments provided

Review by
08/19/2019

“They met/exceeded my expectations in customer service, communication, and hospitality.”

Review by
08/17/2019

No review comments provided

Review by
08/17/2019

“They came within two hours, installed the water heater perfectly (better than two other installations in my home), and entertained my four-year-old grandson while they were doing it!”

Review by
08/17/2019

“Not only are they expensive they try to sell you more than you need. The sales guy was nice but stayed at my house way too long. They tried to get me to fix all of these things, that I didn't need to be fixed. I would never recommend them.”

Review by
08/14/2019

No review comments provided

Review by
08/01/2019

“Jeff was the technician. He did a great job and was very knowledgeable. He provided great service.”

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

No review comments provided

Review by
08/01/2019

“I don't remember their names.”

Review by
08/01/2019

“Precision Plumbing, Heating, Cooling & Drain Service met my expectations in all areas.”

Review by
07/31/2019

No review comments provided

Review by
07/31/2019

“The plumber that came out and the receptionist that answered calls. They were both on top of things.”

Review by
07/31/2019

No review comments provided

Review by
07/31/2019

“Rick is fantastic, he explains the whole job in detail and explains all available options. He also doesn't try to just nonstop upsell which I cannot stand!”

Review by
07/31/2019

“Denny gave me a huge quote. They wasted my time and money.”

Review by
10/08/2018

“Their promptness exceeded my expectations.”

Review by
10/08/2018

No review comments provided

Review by
10/08/2018

No review comments provided

Review by
10/07/2018

No review comments provided

Review by
09/30/2018

“All the technicians were very professional and did a very thorough job.”

Review by
09/28/2018

“Everyone was very good. Everyone was very courteous and tried their best to keep the job site clean.”

Review by
09/27/2018

“I was most satisfied with the promptness. They were there within 2 hours.”

Review by
09/27/2018

“I would like to recognize the technician who came out to my home for his exceptional service. He was very approachable and good at explaining things. I would recommend him”

Review by
09/27/2018

No review comments provided

Review by
09/27/2018

“Dave and the whole crew that worked on my basement.”

Review by
09/27/2018

“They did great with everything. They were here when they said they would be, and did what they said they would do. I was concerned about the landscaping that they dug up. Richard Hertz called his father in law to come out. He helped me with my landscaping. He went above and beyond for me.”

Review by
09/27/2018

“They were all very good. They were very polite and excellent.”

Review by
09/27/2018

“I was happy with the guy who came out. He was nice, easy to talk to, and explained everything.”

Review by
09/27/2018

“They didn't exceed any of my expectations.”

Review by
09/27/2018

“The technician was a nice guy, but he just didn't have the knowledge to fix my issue.”

Review by
09/26/2018

No review comments provided

Review by
09/25/2018

No review comments provided

Review by
09/25/2018

“They meet all expectations and exceeded them.”

Review by
09/25/2018

“Very prompt”

Review by
08/31/2017

“They had a problem at first, and the guy called for backup. The backup guy was so awesome. He went out his way, he was looking at everything, and made sure that I was very satisfied. If I ever had another problem, I would call this one guy. He was so special. He went way out of his way. I had a clogged sewer line. I would grade the overall experience with an A+.”

Review by
08/31/2017

“I thought they were very thorough and trustworthy. I didn't have any problems. I think at that time they came and had to dig out the piping that goes out of your sewage. I'd give them an A overall.”

Review by
08/31/2017

“They were good at what they did, and they explained this other thing we had questions about. The last time, they ran the line off to the street and they did the drains on the inside. They cleaned the traps. I'd give them a B+ overall because there's always room for improvement. There wasn't really an issue, it's just hard to be perfect.”

Review by
08/30/2017

“In this particular case, the technician was business-like and friendly. He gave me plenty of options of what I could do to repair it so I could pick one that fit my budget. They did a drain clean out. I'd give them an A overall.”

Review by
08/30/2017

“They were supposed to come back and inspect it again. I liked that they were fairly good with their timing, and the quote was a good quote. They did plumbing work. They were doing sewers. I would grade the overall experience with an A. I got the quote for the pipe to be routed and cleaned. Then they found that there was a big hole and they showed me. The only thing that concerns me is that I don't know if the hole was caused because of the method they used to clean it, or if it was actually already there. So, to me I felt that there was a little hole that was going through the pipe. I just felt maybe the hole was little and maybe with the power washer and the pressures they used might have made a bigger hole. I would very likely recommend them.”

Review by
08/30/2017

“It was good. They did the water softener. I would grade the overall experience with a B. I would very likely recommend them.”

Review by
08/30/2017

“They were very nice. They were very prompt, but they misdiagnosed my problem. Had I listened to them, I would have spent a whole lot of money that I didn't need to spend. I had flies in my house, and I called the exterminator. The exterminator told me they were flies, which come when you have trapped pipes. They wanted to come and it was going to cost me a couple hundred dollars to drain and to put a camera down. Then they were going to maybe have to tear up my floors. It turns out the problem was outside. I would grade the overall experience with a C. I probably would call them again if I really have a plumbing problem. They had the right idea, but they didn't find the problem. I would probably recommend them.”

Review by
08/11/2017

“Well, first of all, I went online. I don't know if I scheduled an appointment or if I asked for them to respond to my situation. I got a call right away and they came out the next day. He had some good advice on what he thought I should do. I mean, he did fix the problem but he noticed other things that should be fixed along the line. Financially, I could only afford what he did at the time, but I thought they were very thorough. I liked that they got back to me right away. It was my kitchen sink. The garbage disposal was clogged on both sides in one of the sinks. The clog was taken care of, but there were other issues that should be fixed down the line, but I appreciate his honesty. I thought it was a good experience. I would say an A overall.”

Review by
08/11/2017

“They showed up on time, and they did what they were supposed to do for a reasonable price. They routed my exit pipe to the street. There was a root that had grown into the pipe. Everything is absolutely working up to expectations now. I would give them an A overall.”

Review by
08/11/2017

“They put in new piping. Everything is working up to expectations now.”

Review by
07/26/2017

“I haven't had any bad things happen. Everything I asked to be fixed is fixed. They came up for the drains and they were all taken care of. I would recommend them.”

Review by
07/26/2017

“Precision Plumbing were very thorough. They spent a lot of time diagnosing our issues which was great. They were very efficient in getting it taken care of. So, I appreciated that. They put in a sump pump and repaired a drain. I'd give them and A+ overall.”

Review by
07/26/2017

“They did a drain line for us. I was very happy with their response time, with their professionalism, and they knew what they were doing. They had sound suggestions as to solve the problem, and they solved it. I'd give them an A+ overall.”

Review by
07/26/2017

“It was a myriad of things really. The plumbing issue was pretty severe so obviously, anybody you can get to come out and help, you're just so glad to see them coming. The young man that we had that came out to help us was great. He was here for six hours the first day. He was here, and he was able to isolate the problem. Then he needed more equipment than what he had with him. So, he had another guy scheduled to come out the same day before he left after being here all that time trying to repair the problem. They didn't charge me for the hours on end that he was here trying to fix it. When they came out for a $1000, I was able to get it fixed. Granted, $1000 is a lot of money but at least it was taken care of and it was done in a timely fashion. It was a drain issue. I live in Chicago. We still have very antiquated, sort of brick laid drains in the city which can be kind of troublesome. So essentially, we just had a horrible, horrible rainstorm. We had sewage backing up into our basement. Of course, it's 3 o'clock in the morning because that's just how it always is. They did something with what was essentially a power washer, and they were able to clear the line to get it moving again. Then they showed us all the work that they did on a fiber optic camera. They sent it down the drain and were able to show it to us. Plumbing is not my area of expertise, but I know the issue was fixed and we haven't had it since. I'd give them an A+ overall. They were awesome. The only thing I was a little confused by is that they're not actually licensed plumbers so the guy that came out. They've all got the knowledge of a licensed plumber without the actual licensing. I already have recommended them.”

Review by
07/26/2017

“I was very happy with their service. I think they were very professional, did a nice clean job, and gave me all the information I needed. They routed a sewer and they also routed a drain line for me in a different location. I'd give them an A+ overall. The young man that came out, he did a nice job, seemed like he knew what he was doing, and enjoyed what he was doing. I'd recommend them, I would.”

Review by
07/17/2017

“The customer service was good. They showed up. I liked the quality of their work. They were up front telling us what they did, what they were going to be doing and all that. They had to replace an injector pump and they had to (sounds like: rot out) my sewer line. It's been very well so far. I think there were three servicemen that came out. I'd give them an A overall. I'd recommend them.”

Review by
07/17/2017

“They're great. The techs that came out were super nice, knew exactly what they were doing, and had all the proper equipment. They were very knowledgeable about the job that they had to do at hand. They did what they needed to do and then told me the other things that might have needed to have happen. They gave me good quotes, and they had good deals. I mean, everything about them was pretty good. They did routing of pipes from the house to the sewer out in the front yard. I'd give them an A overall. I'm actually about to use them again.”

Review by
07/17/2017

“They were able to get the issue solved. We had a drain that was running slow. Last time I checked, before I sold the house, everything was working up to standards. I'd give them an A overall.”

Review by
07/17/2017

“They're on time, quick, polite, and know what they're doing. They've been here several times doing drains and a sump pump. Last time, it was a drain and the time before that he was going to install a faucet and we said no. He wanted $800 to do it and we were getting it done for $189, so he was a little overpriced. Customer service was very good to me. I'd give them an A overall.”

Review by
07/17/2017

“They showed up soon and fixed it. When it broke the next day, they came back and did more without any additional charge and everything's been OK since. They were clearing the sewer line. I haven't had any problems since. I'd give them an A overall. I'm very likely to recommend them.”

Review by
07/17/2017

“I think we just had a clogged drain that they unclogged. Everything is fine now. I'd give them an A overall. I would recommend them.”

Review by
07/17/2017

“Precision Plumbing was very responsive, and came out on a weekend. They came back quickly when there was a problem with their work and fixed it. I was overall impressed. They cleared the sewer line, and also replaced a clean-out trap that was in pretty poor repair. They were a very strong B+ overall. Not a 100 percent, but better than I expected.”

Review by
07/13/2016

“Only good things to say about the service.”

Review by
07/12/2016

No review comments provided

Review by
07/11/2016

No review comments provided

Review by
07/08/2016

“Did a very good job and time very nice guy but the price was way way too high”

Review by
07/08/2016

“Courteous. Professional. Job done perfectly. Price ridiculously reasonable.”

Review by
07/08/2016

“We were very impressed the first time. There was a blockage in the pipe that goes into the sewer outside of our house. Two very friendly guys came and we were told that sometimes the tube with the camera could resolve the problem (get rid of the blockage), and it did. They charged us $99 (They could have charged more because we had no idea what needed to be done). We thought they were very honest and efficient. When the pipe under the kitchen sink started leaking, we quickly called Precision again. One guy showed up with no smile on his face. I thought to myself: ‘Oh no, he is unhappy.’ He told us that all our tubes are old and they should be replaced. He replaced the tubes under the kitchen sink, and, if I remember it correctly, it was over $8 (and it did include a senior discount, he said)! Is it supposed to be that much? We called Precision for the third time when Nicor told us the tubes connected to the humidifier in the basement needed to be replaced. It was again several hundred dollars ($6 or more?). The guy was nice and friendly, though, but we could only hope that he didn't overcharge us. This is why we have mixed feelings - are they honest or not? We understand ‘ plumbing’ is expensive. So my concerns could be wrong. If that's the case, I am sorry. But that's why I can't wholeheartedly recommend Precision to my friends anymore.”

Review by
07/05/2016

No review comments provided

Review by
07/05/2016

“Called for easy job to unclog drain. Came home to fully re-piped kitchen and more work that 'had' to be done to fix clog. $7, later clog is 'fixed' but will 'likely happen again soon' and no explanation as to what caused it.”

Review by
07/03/2016

No review comments provided

Review by
07/01/2016

No review comments provided

Review by
07/01/2016

“The tech was amazing. Super friendly, clearly explained what he needed to do. I'll for sure use them again in the future.”

Review by
07/01/2016

No review comments provided

Review by
07/01/2016

“Precision Plumbing came out, looked over the problem with the drain, then gave us 3 options with 3 different prices to choose from. Explained each option, but did not try to sway us on taking the most expensive option. We went with the second option. When they experience a problem that needed different equipment, they did not charge us extra. They are a company that you can trust.”

Review by
06/30/2016

“Usually our mouths drop when we hear how much a large home repair costs. When Precision Plumbing was finished after their wonderful job, our jaws dropped due to their friendliness, knowledge, respect for us as customer and a more than fair price!!!!!”

Review by
06/29/2016

No review comments provided

Review by
06/28/2016

“I received quality work and customer service. However, I think you are priced a bit high.”

Review by
06/28/2016

No review comments provided

Review by
06/28/2016

No review comments provided

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