“The promptness and thoroughness of the service call.”

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“They met and exceeded my expectations when it came to the follow-up and follow-through. They were all being prompt and on time. The general recommendations they provided were expert opinions, and the people knew their areas and expertise well.”

“They went out of their way to get the work done and on schedule.”

“Just informing and communicating with me, letting me know what was and wasn't necessary. Also very informative of how they could save me money.”

“The individual who came was late. I think it was a miscommunication with the plumber and the company.”

“communication telling client when serviceman expected.”

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“It was fine. They're just very good. They're very friendly and they got the work done. Last time, the drain was plugged and he got that fixed. They have to come out again. Overall, I'd give them an A. I'd recommend them.”

“They know what they are doing. Most recently, we had a toilet installed and then around the same time, a sewer line had been replaced. I would grade the overall experience with an A.”

“They've done some air conditioning maintenance, some plumbing and some electrical work. It was fine. They've done good work. I don't have any issues with the quality of work, but I think they are overpriced. For example: I got a quote from them to put a natural gas line in my backyard, and they quoted me $1,500, and I got it done for less than $200 by another reputable plumber. So I think that's kind of gauging and it kind of bothered me, so I haven't contacted them since and probably won't use them again. That's a little bit of a price difference, somewhere between 200 and 1,500. I would grade the overall experience with a C+. The only issue I really had was that I felt like the pricing was over the top. That’s a big difference. That bothers me, especially for a loyal customer that's used them for years.”

“They've been good to us. We've done a lot of work with them. We're all right. You name it, ABC has done it for us. I'd give them a really good grade, A+. We've been happy with everything. We've had a lot of things done with them lately. They're on time because they give me a range when they'll be here and they're normally here at the right time or they'll give me a call. I have no problem with their cleanliness. Their customer service is really good. They seem like they know what they're doing.”

“They are quick and efficient and the pricing was fairly decent. They've done a couple of things. One was a new heater and A/C. And then they redid some pipes coming out of my house. I would grade the overall experience with a B+. The only thing that I would say is that it is not the best price in the world, but their service compared to the quality I think is good. I had some issues with paperwork not getting filed properly and they called me a couple of times about that.”

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“They were on time—that was one thing I liked about them. They said they'll come back the next day to clean their mess they did in the basement, but they did not clean it. They didn't show me the cover for outside clean out before they put the dirt back on the excavation they did on my front lawn. They didn't explain it to me before they dug, that the dirt will settle after few months. When their supervisor came to get the remaining payment, I said that I'll pay when the dirt is settled and when I see the clean out cover, he became verbally loud. I insisted that I will pay, once the dirt is settled and the cover is visible. He went to their van and sent the person who did my clogged bath tub and he explained it in a very respectful voice. I agreed to pay. While he was doing the papers for payment, my phone rang and the woman from this company was demanding me to pay. I was very upset how they handled this situation. I would not recommend this company to my friends for these reasons. My suggestion, explain the work to be done in details, be professional and be respectful. Please show this evaluation to their owner/president but don't publish it. It's not good on their reputation. By the way, I fully paid them. Thank you.”

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“ABC is a really good service company. Plumbing, electric, heating, they cover it all and are very professional.  ”

“Friendly and professional.”

“Estimate for foundation drain flushing was to include retrieval of a Shop-Vac attachment. That didn't happen as 2 workers spent less than 2 hours or over $4/manhour to do less than expected. Charge was not commensurate with effort. Additional plumbing service estimates turned out to be 3-4% higher than other bids.”

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“Everyone that came to the house and that I talked to on the phone were professional and efficient. Great experience.”

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“ABC Plumbing does excellent work. The technicians are friendly and knowledgeable. ABC might be pricier but you get what you pay for and I have never been let down.  ”

“ABC is my new service provider. They were professional, timely and cost effective. They blew away my old company - to whom I was foolishly loyal for ten years. ABC gets my highest recommendation.  ”

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“Their prices are way too high. They charged $33 to clear a toilet, granted it was on a Sunday. They did give me a $1 discount because I was a preferred member. Later on, I got the same job done on a Saturday for $12. I also bid their HVAC replacement quote against two others from your book and they were both cheaper. I ended going with someone who did the same work for 35% cheaper. Plus their ‘free inspections’ are just a way to sell you something you most likely do not need.”

“As part of annual maintenance, I have my sewer rodded out every 18-24 months. ABC has performed this service in the past. The serviceman was friendly and began the process. The rod got stuck in the line and his supervisor said the only way to remove it was to dig up the street and replace section of pipe that had signs of collapsing. A quote was provided for $1, to replace one section. The anticipated complete cost would probably be around $15,! The supervisor indicated a sinkhole could occur, my sewer will back and if since they could not get the rod line out, it would cost me $3 for the stuck rod. I asked them to put the stuck line in my clean out and leave. Three days later another plumber easily pulled the stuck line out of the clean out. Although I know at some time I will need to replace caved in pipes, I did not like the scare tactics and the interaction with the supervisor. I am cancelling my monthly service with ABC and am budgeting this anticipated expense. I will NOT hire ABC to perform this service.”

“They routed our drains. I would say yes but there was one little problem. He said that we would have to change something because of a collapsed pipe, it didn't turn out to be a collapse pipe it turned out to be roots clogging it through about a 5-inch-wide through the pipe. We got quoted about $25,000 for something that was supposed to be $500. Everything is working fine. I would give them a middle grade honestly, not exactly.”

“We were very satisfied. We like them. They were very professional. Before they came we had another plumbing company out. We had a clog in the drain that goes out to the street. The silly guy before them, which this is why I really like them, the guy came out, put a camera in — he saw that the rod went all the way around my house, so we had to actually take it out, go to the other side of my house and rod there to find the clog and the company that came before charged me like $800, put the camera down in there, routed all the way around in there, and they said Oh we don't see a clog. They didn't realize that they were routing around my house. Anyways, ABC was very good. They explained my options — I would've liked to have done the more expensive option, I just couldn't afford it. They cleaned our place and they were really good, really professional. We even signed a contract with them. We pay them so much a month and they come out every year and do certain things. Cleaning, tune-up, things like that. I would give them an A.”

“I've recommended them and I've called them again. They did a great job. I needed them on a 24-hour basis. It was an emergency, and they came right away. They kept in contact with us, they let me know when they were coming, and they returned phone calls. They told me how far out they were going to be time-wise from my location, and they were just very professional and very easy to communicate with. They were not pushy. They were just very nice when it came to advertising their other offerings. An electrical problem was the first job and then we had them back to do plumbing, so they've done electric and plumbing. They did sump pump and marine battery kind of stuff. I would absolutely give them an A.”

“They arrived when they were supposed to, and they seemed to do good work. They installed a new sump pump. They finished the job quickly. They’re an A-grade company.”

“I've worked with them before. When they fix something it gets fixed and if something is broken they go out of their way to explain what happened or if they think it's their fault they'll give you a discount where it's needed. They do our yearly cleaning of the air conditioner and the heat. We had trouble with draining the garbage disposal. They fixed that. Something with the air conditioner was leaking, they had to replace all that. We got a humidifier from them too. I think at the time if we kept with them for a year they would always come out and clean up and also give me a discount. We had a couple of things that had happened that we had called back on. They did come back and give us a discount when they felt it wasn't because of the water, something else happened. I would give them a B. I recommend them.”

“I have been using ABC Plumbing, Heating, Cooling & Electric for 20 years because they are really good. They recently did repair work on the sewer for us, but they have done heating and air and electrical work, too. They arrive on time, finish the work when it’s supposed to be finished, and they’re super clean. I would give them an A+.”

“They would be here at the appointment time. They do a decent job. They come each year to check my furnace and air conditioning. I've had my sewer routed by them. I guess that is about it. I would recommend them to a neighbor or a friend. Their customer service was very good. I would give them a B.”

“ABC put in a new air conditioner, a sump pump, and some other minor things. I liked everything about them—their timing, the quality of their service, and everything. They are great people. ABC is a number one company—they deserve an A.”

“They have done some work for me. The nice part is, they do everything. HVAC, plumbing, water heaters. They are large, and they do everything. They have done a bunch for me. They put in two water heaters, two complete HVAC systems, one with service, and plumbing power rotted sewer lines a couple of times. I would give them like a B+. I had issues, I had billing issues that took weeks to take care of. It was kind of a nuisance. Their pricing structure is a little high, and that has always been a problem to me. I would consider their services to be an A. The issues I've had, have not been related to the workmanship. The quality of the work is very good.”

“We've had them just do checkups on the A/C and the furnace, and then they've actually done some plumbing work for us. They've done an outside drain, a clean out to the outside. We just had one inside, and now it is out in the yard. I think they did some repipe, I don't know what you would call it, but they did some work on our air conditioning unit too. I don't think they are exceptional. I just haven't had any big problems. I'd say they are average. I wouldn't say they are outstanding. I'd give them a B.”

“When we called them out last time, I don't think the problem was really properly resolved. It was just kind of trying to do a quick in and out without really trying to figure out what the real issue was. It resolved the immediate problem, but I don't think cured the issues. We had some kind of backup in our pipes that kind of gets pumped out by a sump pump into the backyard. I think there was a blockage somewhere. Water was coming out everywhere. It would be a C.”

“Tree roots had grown into the sewer pipes and really caused us some grief. ABC Plumbing cleaned all of that out and put in newer plastic pipes. It was hard work, but they were pleasant and very polite. They stayed sweet throughout. They get good marks across the board from me. They were unbelievable.”

“I had a positive experience overall with the service. They did a great job, a really good job. They were very professional, very personable. They went overall the information that I needed and answered all my questions. They got it done and that was it. I'm very pleased with it. They put in an extra sump pump for us, a backup sump pump. They were A+.”

“They're great. Overall, my experience has been positive. I think just the value stands out to me. They're a local company here so I always feel like their pricing is competitive and they're very thorough. They always take the time to walk you through the problem and the solution. They just came to clog our bathroom drain upstairs. The drain was running slow and they just drained it for us. I'd say they're an A.”

“They've done some work, it was while ago though. It's maybe like, six months ago or something, it's within the year. I had an overall positive experience with their service. They did a big job of fixing this sewer pipe, so I would say the people, the technicians they sent were very professional. They stuck to the task and they did a good job of completing the job from a technical standpoint, so those are some of the things that were positive. They did work for the prior owner, so I found a sticker on one of the sump pumps, so that's how I found them actually. I would say A to A+. I would say A. Always room for some improvements.”

“I'd say I probably had a negative experience. I had a clogged drain in my kitchen sink and I tried to loosen it and take care of it. Their guy came out and charged me $396 to route out my sink and it took him about 30 minutes. He said, We can knock off $100 off that if you want to sign up for our premiere service, or whatever they call it, for $16 and something a month for a year, and I said, sure, I'll save $100 now, so it's only $300 and spread the rest of that over a year and what that means is they come out and check my air conditioning and check my furnace. A month or so later, they sent a guy out to check my furnace. I've had my furnace checked every year. This guy came in and he pulled out the heat exchanger, he says there’s a crack in your heat exchanger and it's leaking carbon monoxide. He put it back together and he says, It's not real bad right now, but it could go anytime and it could be dangerous. I have carbon monoxide detectors in my house and I have some that actually tell me the level of carbon monoxide and they didn't record anything or register anything. The estimate he gave me was $2,800 to replace the exchanger, but he would recommend getting a new furnace—anywhere from $6,000 to $20,000. I said, Just put it back together, and he said, I've got to warn you, I'm going to leave it off, I’m going to turn it off, turn off the gas because it's dangerous. As soon as he left, I turned the gas back on and flipped the switch, and it's been working fine ever since.”

“Overall, I had a positive experience with the service. I never seen a guy clean a furnace so good. He crawled up inside the thing. He took the whole thing apart and crawled up inside the thing. I ain't never seen that happen. Usually, they come over with a vacuum and a brush, but this guy took the whole furnace apart. He did a good job. I think one of our drains was plugged up or something like that initially. I would give ABC Plumbing the top of the line.”

“Overall, my experience with ABC has been positive. I thought it was reasonable. They came on time and they're professional. They actually called for these free follow-up visits and they came through. We did end up buying some additional services, but it was all very above par, it was well done and no problem at all. We had a plumbing emergency last year. It was like, a sewer back-up thing. It was a real mess. It was in April. Hopefully it's the last of those we'll see. A.”

“Overall, I did have a positive experience. They were here on time and they were fast. I had a clogged drain. This was my first time using ABC for work. A.”

“I have had a positive experience now that the work is done. They just got the work done, and they were comprehensive—they just quoted an all-encompassing price. They didn't try to come up with other costs; they just took care of it. I had used them for some heating and air conditioning work. They'd given me a bunch of coupons I'd saved up for all the stuff that I had, so I wanted to use them for this expensive sewer work; they honored that, so that was helpful. I'd give them an A; they're very good.”

“They did a little plumbing work for us. I had a positive experience with the work they did for me. It was fine. They came out to help me with blockage, a blockage in a tub drain. This was not my first time using them. They do good work. Nice customer service I guess stands out about their service. Give them an A. There's always room for improvement.”

“They've done some plumbing work for me, nothing with the sewer or the drains, I guess. I had a positive experience with the work they did for me. They routed out two of my sinks and fixed a toilet. This was not my first time using them. I've been a member of their club for years. They're very reliable, always very polite, very thorough and they are really convenient. They send you a picture of the service technician that's coming before they arrived. I lived on my own for many years, so that was nice to know who I was expecting at the door. They're very timely. They were always on time when they quoted a window. They just had great service. I would give them an A.”

“I had a positive experience. They've been here like, four times in the last year. I had a clogged main drain and they did open the clog as a follow-up to a clog that I had three months previously. So they came out and they did open it for free, for no charge, because they had like, a year's warranty on opening the drain. They installed a new furnace for me, so I have them come out and manage my furnace. I route my main on an annual basis because I have tree work problems, so I noticed that they had a special on routing the main which was cheaper than the guy I usually use, so I thought I'd try them for that. So it was kind of a double-edged kind of reaction on my part because yes, they did open the drain, even though they weren't supposed to. What I interpreted their special to mean was a full rotting, what they actually meant was opening a clog. I use them for preventative service, but then I had blockage three months later because they really didn't do a thorough job of opening the drain. If they would have cleared the full line, which is what I have done once a year, it would have cost me a considerable amount of money more than the guy I usually use, so that part of it I didn't like. The regular service, to clear a main, was probably three times greater than what I would have paid my previous guy. They apparently didn't do a significantly good job because they had to come back three months later and open a clog, but they did at no charge, so that was fine. For just opening the drain, I'd give them a B-, for the just main drain experience.”

“They’re prompt in coming out, and, when possible, they’ll send the technician who came out before, who you’ve established a relationship with. It really helps when the technician knows your house—that’s important to me. Most recently, they’ve done a lot of sewer work for us. We had a backup, and it was a really big job. The work they did was really good.”

“We've used them in the past. The fellow that came over and solved the problem did a fantastic job; he stayed late when he didn't have to and expedited some parts for the next day. Essentially, there was a backup leaving the house. We ended up with a lot of overflow, so he fixed that whole piece, and then he actually put in another sump pump for us. He did a great job. I would go with an A+ grade.”

“The timeliness and the quality of service made my experience working with ABC positive. They did an after-hours replacement of a sump pump. The workers were very professional, timely, and knowledgeable. Their customer service was excellent. In the future, I would use their services again. Nothing else stands out from the work they did for me. I would give them an A rating.”

“ABC Plumbing, Heating & Air did some work for me in the past. What started out as a negative experience turned out to be a positive experience. What went wrong is, I wanted to replace my sump pump, and so they came in on one day to replace it, but before they left that day it was making a hideous noise, and they said, ‘Oh, that's just your dehumidifier that was right next to where your sump pump was installed,’ and I said, ‘No, that's not,’ and they kept on insisting that it was, and when my dehumidifier went off later on, I was still hearing the noise, so I knew it was the sump pump, and I called to complain about it and they sent someone out the following day and they said, ‘Oh, well you can buy our whole system, which is the sump pump and the backup,’ and I said, ‘Well wait a second - I just bought a sump pump yesterday. Now you're telling me I have to spend another $2,100.00 for a sump pump and a backup sump pump? Are you kidding me?’ I told them that I thought I was being taken for a ride and that this was dishonest and whatever and I expected them to be the professionals, to know where the noise was coming from. Eventually, they figured it out the following day that the noise was coming from the backup sump pump because it was above water level, and this is something as professionals they should have known and should have told me that day saying, ‘Hey, we can't do this. You'd have to get our whole system.’ So what they did for me, to make it a positive experience was, they went ahead and installed their sump pump and backup sump pump, but at no cost. All I had to do was pay for the sump pump that was installed the day before. I guess I'd have to give them a B-. I'm glad they took care of it, but at the same time, I shouldn't have had to go through that. They should have done it in one day, so I'd give them a B-.”

“I have a contract with ABC Plumbing, Heating, Cooling & Electric. I haven't been able to review my contract, but we had them out to unclog a drain. I understood when I signed the contract that that kind of thing would be taken care of with the monthly payment for the contract. Now, I haven't researched that or gone back and checked it out, but they charged 300 dollars to unclog a bathtub drain. They did come out and check the air conditioning like they said they would every year, and they were helpful and fine; they did what was in the contract. The young man who came—he talked me into the contract. I thought that clearing the drain in the bathtub would be included. Otherwise, the young man that came out and got me to sign the contract was excellent. I would rate them an A.”

“They've only done one project so far. They replaced my sump pump. I have nothing to compare it to but I guess A+ grade. I've only had them do one thing and everything's been fine.”

“We had a broken sewer pipe and ABC Plumbing, Heating & Air replaced it. The quality of the work was good. They completed it within a reasonable amount of time. I would give them an A. We are actually on a maintenance schedule with them now.”

“The technicians were very courteous, and the job was very clean and very thorough. I think they repaired or replaced the sump pump. Their workers were courteous, informative, and helpful. Their grade would be an A+.”

“The only thing they did was the sump pump. We've used them before, and I think that we'd use them again because we think they're a good company. The rating would be an A+ for this company. I've only called them in for plumbing work.”

“ABC Plumbing, Heating, Cooling & Electric replaced the sump pump; that's all they did. The quality of the work was excellent. He explained everything he was doing and what needed to be done, and he was very prompt and thorough. I would give them the A+ grade. I’m in their club program or whatever it is.”

“I had a really great experience both times I’ve used them. They serviced our furnace, and they did sump pump work for us, so on both the heating and the plumbing side, they did a great job. The workers were extremely personable, nice, and very communicative. They're probably an A+ company.”

“I thought this company was great. They did various things; they fixed a drain in the kitchen, and they fixed the dryer. I would recommend them to a friend. I would grade them an A. I liked their service, but I did not like the warranty service that was running it.”

“I got a new sump pump before we had all the flooding. I sat here knowing my basement was going to stay dry—and it did, so I was very happy with the plumber that came and with his service. Everything was very, very nice. I’d give them an A+.”

“The quality of the work was fine; they installed two sump pumps and a water heater. I'd say ABC Plumbing, Heating, Cooling & Electric is an A+ company.”

“It's a good company. They came when I called, and it was very busy. It was a sump pump; they replaced a switch. Everything's been fine, and it was done in a good time frame. Their cleanup was excellent. Everything went well, and it's working. I would grade ABC Plumbing, Heating, Cooling & Electric an A.”

“This company was very good. They were just friendly, and they knew what they were doing. This was my first time using this company. They worked on a sump pump for me. They were an A; they were great.”

“ABC was on time, they called, and they did good work. I haven't had any problems with the work they did. We've had a lot of work done by them, actually. They did furnace and air conditioning work for us, they fixed a leaky pipe, and they put in a new sump pump. I'd say we've probably been using them for eight years—maybe longer. They’ve definitely earned an A+.”

“ABC Plumbing, Heating, Cooling & Electric did fast service. They changed the sump pump. This is the type of company that I might recommend to friends and associates if they were to inquire about their service. They were very respectful of my home when they came in; I felt they were trustworthy as well. I would grade them about an A.”

“ABC Plumbing Heating & Air was supposed to put some dirt down after they completed the sewer and it took them a couple weeks or something before they could get back. I didn't even know if they were going to come. They kept on saying they were going to come and never did but they finally did come and fix it. They had fixed my sewer and they had hauled away some dirt and bring some more dirt in and took a number of weeks for them to do that. They kept saying they were coming and they never did but finally resolved. When they were done everything looked fine. I feel the quality of work that I received was fine. I would grade them probably a B. I would think this company is recommendable.”

“It was the middle of the night for a sump pump replacement, and the guy was a clown. He installed a new one. Of course, there was a deluge of rain, and everybody's places were flooding; any company had us over a barrel, and they charged exorbitant amounts of money. I wish my husband had been here because he dealt with ABC more than I did. Young Jason made claims that, in the end, he didn't stand by; he just made claims that weren't even truthful. Frankly, he was a bad representative of the company. It's a gigantic company, and I don't like the practice they have when you should be a preferred customer, and then they have you paying $16 a month, whether you need anything or not. That's just in case you do need a service; then you'd be put to the front of the list of service calls that day, and you get, maybe, an annual check of your furnace and air conditioning unit. We just let it go because it would've been an argument. Incidentally, we had them come out to give us an estimate for a whole house generator. It happened to be a supervisory employee who came out to give that estimate, and I let him know what we thought of Jason. But he was more concerned with begging us to give him a good review than going ahead and doing a good job. I would give them a C, and I would not recommend them to a friend.”

“I would have to say overall it wasn't that good. ABC Plumbing Heating & Air wasn't very upfront with the work they were doing. The problem we had is we had a foot of water in our basement and so we had called them and they had came out and they told us it was going to cost $2,000 to cut out the current PVC piping cause our sump pump, they're both routed to the same PVC pipe so it was too much water for one pipe. They cut it out and they bought temporary plastic hosing and moved that away from the house, and then we were under the impression that they were going to come back and replace new PVC piping but all they did is they put PVC piping just in to replace what they cut. Just one of our sump pumps needed to be replaced and so then went out and they bought a $1200 injector pump. I did contact the company about it and they didn't want to tell me what it was. They had said that we don't give the customer the breakdown. Cause I was asking them how did we get to $2,000. Cause I was saying even if the sump pump cost $400 that's still $1600 worth of work and cutting some pipe, putting some plastic hosing, and then putting some piping back the exact same way it was cause it wasn't like he cut out a lot; he cut out a little bit. So they weren't very upfront about the work that they were doing. They said that they've spent $1200 of the $2,000 was on the injector pump. They got the work done but I'm not really happy with the way they did the job or how they were interacted with us.”

“I give ABC Plumbing an A. They’re phenomenal. I liked their customer service and the level of knowledge their technicians have at diagnosing problems. Their response times are impeccable. My house flooded, and my sump pump completely broke. I couldn’t say enough good things about them.”