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FEATURED REVIEWS
“Very friendly and knowledgeable and respectful service personnel. They did a great job and the prise was reasonable. Will call on them for any other project.”
“My salesman was great. Not as much fun talking to customer service.”
“Very honest and thorough on what was needed to repair kitchen sink connection. Pleasure to work with and would highly recommend. Also had some previous electrical work done - again, excellent customer service and professionalism.”
“A.B.C. Plumbing Heating & Cooling Inc.'s service was great. There were a few bumps along the way, but once they got them straightened out, there were no problems.”
“I have never had any problems with services provided. The services are the best quality services I have ever had.”
“Knowledgeable, skilled, shows respect to your home.”
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“Very friendly and knowledgeable and respectful service personnel. They did a great job and the prise was reasonable. Will call on them for any other project.”
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“Service speed and performance. Highly professional staff”
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“The service professionals that come out are very qualified and professional. They are the only reason I keep coming back.”
“I called about an emergency issue and I was overcharged for the services I was given. Upon realizing that our water heater was out, we were quoted $1,800-$3,600 for a fix. When we had another company come out to address the water heater issue, we were charged $99 and the problem had nothing to do with the regulators that were mentioned as the cause of the problem.”
“Have been using ABC for years at my previous house and now.”
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“A little pricey but good”
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“I’m being kind with 3 stars. Not all, but most projects l, seemingly simple, turn into multiple visits/opinions/mistakes. If you’re retired and like expanding your activities, this is for you.”
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“My salesman was great. Not as much fun talking to customer service.”
“Polite, Professional, and Persistent until the problem is found and resolved.”
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“My technician was excellent”
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“I have found ABC very reliable however their workers are always trying to aggressively upsell you. So you can't trust their recommendations fully.”
“Absolutely a scam.”
“Very honest and thorough on what was needed to repair kitchen sink connection. Pleasure to work with and would highly recommend. Also had some previous electrical work done - again, excellent customer service and professionalism.”
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“A.B.C. Plumbing Heating & Cooling Inc.'s service was great. There were a few bumps along the way, but once they got them straightened out, there were no problems.”
“They were very professional in everything that they have done.”
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“Every service takes multiple days because you have a sales guy first then the actual implementer; this is a waste of my precious time. They need to have a better online request system. The process of getting upsold every time is also incredibly frustrating.”
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“Plumbers were friendly, helpful, skilled and the job was done well, but the prices are out of line and for that reason I would hesitate to use them again.”
“I had work done because I was in a hurry. Your prices are way too high. I had a second job estimated by a another plumbing company and they did the work for $280 for what you were estimating $1000 for. It was to reset a toilet”
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“They have been a very good to work with!”
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“They might have been a little bit on the pricey side.”
“A.B.C. Plumbing Heating & Cooling Inc. is very professional.”
“They are very professional and good quality technicians!”
“They are fantastic.”
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“Although they were expensive they are really professional and amazing.”
“Knowing I am a member really puts my mind at ease.”
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“I have really liked most of the direct service I have had, in terms of things getting done. In fact, there was only one time that I had a real problem with A.B.C Plumbing, Heating, & Cooling. We had some pipes replaced, and they had to go through our crawlspace. When we had them replaced, the technician created a leak, which we didn't find out until mold had formed. We called back and explained it, and it took them forever to get in contact with the guy who did it to confirm he did the job and get before and after pictures. I appreciate them covering it, but the length of time was absurd. The lady who was handling the case made a lot of bad faith promises and was accusing me of lies and showing false pictures. When she finally agreed to send someone to look at it, the guy showed up with no mask and didn't even look at the issue, just said “I can smell the black mold”. The lady in the office said he didn't know that and couldn't know that. So why did she send him? But we finally got done. It just took a lot of work. But they are well worth the value, time, and effort. They are a great bargain for the price point that they charge. I don't like that they are with Wells Fargo, but what bank is easy.”
“Sharon was very thorough and checked all the areas connected to plumbing giving me a detailed evaluation.”
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“Seem to overcharge once I got the service.”
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“I WAS PLEASED WITH MY TOILET INSTALLATION, BUT MY OTHER WORK WAS AN ESTIMATE AND VERY EXPENSIVE.”
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“I was a club member. A plumber broke our tub faucet handle. Took it apart and put it together to say it was working fine. It took 3 months and 3 different techs with no previous info on the topic before it was fixed. We got our ducts cleaned for more than other competitors. They left an oil stain on a 1 year old concrete driveway. They missed 3 ducts and they did not even have a long hose to blow the dust from the long duct work runs. I had a Hvac tech out for 7 hours to look at our heater that was malfunctioning. He came up with over $7000 of repairs. I called another company and it is fixed for a $50 part that the ABC tech did not even have on his repair list.”
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“They replaced our furnace: a pipe was jointed improperly and we had a leak shortly after. They replaced a garbage disposer and pitched an upcharge of putting in a chrome pipe attachment instead of the pvc piping we already had that was working just fine) on the premise that the larger sized disposer needed the "strength" of the new (more expensive) chrome piping to insure there would be no leakage. Not even a month later I had black gunk dripping all over the bottom of my sink cabinet because the pipe connections were all loose. ABC: Consider it done...badly.”
“I am only likely to recommend ABC Plumbing if someone needs immediate help with an issue. Otherwise I feel the upsellimg and pricing is excessive.”
“We had recently moved here to Chicagoland and were unfamiliar with electricians and plumbers. See ABC ads all the time..."consider it done." Wow is that ever misleading. We have experienced ABC electricians and plumbers, and in both instances the ABC technicians were completely unqualified to do their job. Completely. We would never under any circumstances ever employ ABC again. Ever. Furthermore, the job of the electrician, performed nearly one year ago, still is not completed (he damaged our ceiling and ABC has never so much as come out to inspect damage, let along fix it and despite us reporting the problem many times). The plumbers were even worse. Called to come out to do a simple task: replace sump pump. A job ALL plumbers had done many times and indeed all plumbers probably do this every day. The ABC team of plumbers installed the sump pump but because of improper installation our basement flooded later that same week! A new team of ABC plumbers came out and assumed the pump was faulty, replaced with a second new pump. AGAIN our basement flooded!!!! Can you believe this? We couldn't. (The original sump pump was actually working but had a faulty alarm beep...that's why we agreed to replace. The pump actually was working, the basement had never flooded prior to ABC coming to our home.) In the end, I FIXED the problem stemming from the improper installation and I even showed the inept ABC fools what they were doing wrong and how it should be done next time. So, no...we are totally unlikely to recommend.”
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