Papalia Home Services
1st year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 43 customer surveys.
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1st year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope—from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides drain cleaning services, including drain unclogging, hydro-jetting, drain camera inspections, and emergency drain cleaning. The company also offers a wide variety of residential and light commercial plumbing repair, replacement, and installation services. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. Papalia Home Services guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Licenses
#2345
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 43 customer surveys.
5
28
4
13
3
2
2
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”

Review by
03/29/2018

“They were a little expensive, but good at their work.”

Review by
03/29/2018

“The plumber, Mike was fantastic.”

Review by
03/29/2018

“I think it's all been very good.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/27/2018

No review comments provided

Review by
03/24/2017

No review comments provided

Review by
03/23/2017

No review comments provided

Review by
03/23/2017

No review comments provided

Review by
03/22/2017

“There was only one problem I had with the job, which was that they did work I didn't authorize and they charged me for it, but they did refund the amount, so I'd say overall the experience was positive. They worked within my budget and did a good job. It was drainage work. I'd say A-.”

Review by
03/20/2017

“The guys who come out are always friendly. I like that it's easy to reach someone by phone. They have somebody dedicated to answering calls and scheduling. They did drain work. They get an A.”

Review by
03/20/2017

“I liked that they show up on time. I had one situation that wasn't fixed correctly, and they followed up with no problem. It was some drain work. They deserve an A.”

Review by
03/20/2017

“They were able to get here quickly. I had a blockage between the septic tank and the house. They get an A. They were very available. I would recommend them.”

Review by
03/20/2017

“He was very professional, and knew what he was doing. He did everything that should've been done, and I can’t complain. They were punctual. I was satisfied.”

Review by
03/20/2017

“They were very good. They were on time, they were efficient, and they handled the issues. They did some drain work. I give them an A.”

Review by
03/20/2017

“It was just a clogged drain. It was done quickly. It didn't take them very long at all. You know, it's very expensive to have someone come out. Even if it's a small thing, it's a lot of money. But I guess it's that way with a lot of people now, so I don't know if that's specific to them. I give them a B+. I guess I'm somewhat likely to recommend them. It's just the cost of the service that's the concern, and they don't ever really commit to anything until you're there. So it's hard, as a consumer, from a value standpoint, to make a really strong recommendation. And it was a pretty basic service.”

Review by
03/20/2017

“They were very responsive. We had an emergency plumbing situation, and I thought they were very responsive. It was a septic clog outside the house. I give them an A. Our only concern was we thought that the cost of the services was high for the amount of time the job took and the amount of physical work done. We don't have a lot to compare to because we've never had to call for that service before, but it seemed high for the two and a half or three hours it took. We were very happy with the service. I give them an A.”

Review by
03/20/2017

“They were responsive, and they addressed the issues that needed to be fixed. Everything seemed to work out, so everything was good on our end. Their last visit was for a sink drain that had been improperly installed at an earlier time and was leaking. They addressed the issue and fixed it without any problems. It works just fine now. I give them an A.”

Review by
03/20/2017

“They were very professional, but also very expensive. They did some drain work. I would give them a B. They were fine. I would recommend them for their quality of service. I would say, once again, that they are expensive. I would look for another organization that might charge less, but they certainly did a good job.”

Review by
03/20/2017

“They solved the problem, but it was a bit expensive. I would give them a B because of their price.”

Review by
03/20/2017

“It was fast, and they definitely seemed knowledgeable. They cleaned a drain. I’d give them an A.”

Review by
03/20/2017

“They were very responsive, and he was very competent. It was primarily drain work.”

Review by
03/20/2017

“They cleaned a clogged house drain. The service they provided was great.”

Review by
03/20/2017

“They were quick and friendly. They got the job done. They get an A.”

Review by
03/17/2017

“They cleared a blocked drain line. They get an A.”

Review by
03/17/2017

“They unclogged a drain. I'd give them a C.”

Review by
03/17/2017

“They had to clear a big drain in the basement. I'm going to say it was mediocre, so a C. I'm sure they know what they're doing, but they didn't know what they were doing when they were at my house.”

Review by
03/17/2017

“They fixed a clogged drain. They had somebody do it, and then a septic tank was actually installed. I would give them an A.”

Review by
03/02/2016

“The experience was good. The plumber was friendly, and he got the job done quickly and correctly. They've done a few miscellaneous plumbing jobs for me. We had a leak in a toilet. They have done sewer work for us in the past, too. When we bought the house, they had done work previously and we found a receipt, which is why we chose them. They get an A grade.”

Review by
03/02/2016

“I always have a positive experience with them. I've used them a number of times. Across the board, they are very professional, they are clean, they are courteous, and they got their job done. They inspected it beforehand and did all the things that you would want. I think they tend to be more expensive for certain things. I would recommend them, but they would come at a cost. We got a garbage disposal from them, but since they installed it, I called them back anyway. They've done various things—mostly cleaning out drains and things like that. I would grade the company as an A. The work is fine.”

Review by
03/02/2016

“They were very knowledgeable, they fixed my shower. They did drain work on faucets. My parents use them. I would grade them a B.”

Review by
03/02/2016

“They came on time and they did what they said they were going to do. They cleaned my drains and fixed my sink. I chose them over a different company because they are local and they have done some other work for me. I’d give them a B.”

Review by
03/02/2016

“They did work for us, and we had no issues with them. They were quick. They were in and out. We had no issues. They were fast and on time. The price was reasonable. They were removing some clogs from my drains. I’d give them an A.”

Review by
03/01/2016

“We've had several things done. They installed a new furnace, hot water heater, and air conditioning unit. They've done some vent work and they cleared a drain. They've done a lot. I would grade them as an A-. Both the workers and customer service have been exceptional.”

Review by
03/01/2016

“They had to replace a component on our drain pan to our heating and water cooling system. We had used Papalia before, and that's how we heard about them. I would grade them as an A+. Our drain pan was overflowing, and come to find out, a component in our pump had stopped working—it needed to be replaced. We thought we were going to have to replace the whole pump, but the person who they sent was knowledgeable about the component. He took the pump apart, found out which component in the pump had failed, and replaced just that component. So, he took the time to research which component was the issue, and because of his effort, it cost us a lot less than we expected it to cost. We thought it was going to cost us $750 to $1,000, but it only cost us $250.”

Review by
02/29/2016

“They were punctual and on time. They changed my sump pump for me. The guy was good. The only thing I wished he had done was tell me exactly the exact size that I had initially in there. Luckily I caught him before he started doing the work. That is the only downside that I could think of. Other than that, he was prompt and neat. He did a good job. I saw their truck. I’d give them a B.”

Review by
02/29/2016

“They fixed what was wrong. It was a clogged sink. It wouldn’t drain. I was pretty pleased with the service. I chose them over a different company because a couple of people I know had work done by them. I’d give them an A.”

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