Papalia Home Services
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.5 out of 5 stars based on 145 customer surveys conducted through Our Research Partners.
5
110
4
13
3
10
2
9
1
3
7th year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides a wide variety of residential and light commercial plumbing services, including repair, replacement, and installation of water heaters, boilers, toilets, faucets, sump pumps, bath tubs, and pipes. The company also offers drain cleaning and clog removal. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. The company guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 1719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#2345

Compiled Score:

Papalia Home Services has received 4.5 out of 5 stars based on 145 customer surveys conducted through Our Research Partners.
5
110
4
13
3
10
2
9
1
3
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/17/2022

“Clara did a fantastic job of installing a new faucet in a bathroom sink. The old faucet was hard to get out because it had rusted and corroded over the years. Clara showed me the issue and said she’d be as careful as possible to not scratch the porcelain. She aced it. The old configuration under the sink had been installed in a bit of a Rube Goldberg manner (by another company). Clara simplified it. One or two other issues arose as a result of the age of the old faucet and Clara explained each and solved them expertly. Papalia charges top dollar for their work but I’m happy to pay it given the knowledge and skill Clara demonstrated. I only hope she is the service member who we get to solve future problems.”

Review by
08/16/2022

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08/16/2022

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08/15/2022

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08/10/2022

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08/10/2022

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08/09/2022

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08/09/2022

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08/09/2022

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08/09/2022

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08/09/2022

“Not likely to recommend because of the overall negative bad experience.”

Review by
08/08/2022

“They can handle all of my needs, electrical, plumbing, HVAC, etc.”

Review by
08/05/2022

“Quality of Workmanship, Staff in office and in the field are great and personable”

Review by
08/05/2022

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Review by
08/05/2022

“Every one from Papalia that has come to do a project in our home has been prompt, professional, friendly and taken the time to explaine everything. They clean up after themselves and you would never know they were ever there. Great people, in the office and the field. They are the only company we will use now. Great experience.”

Review by
08/05/2022

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08/05/2022

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08/04/2022

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Review by
08/04/2022

“Professional, prompt, pleasant and knowledgeable”

Review by
08/04/2022

“Very pleased with the work done by Nick to get my toilets back in service. He was efficient, pleasant, knowledgeable, mannerly and a gentleman!”

Review by
08/04/2022

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08/04/2022

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Review by
08/04/2022

“The technician who came, Nick, was awesome. He fixed my plumbing problem efficiently and helped me out with a problem I was having with a hose.”

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08/04/2022

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08/04/2022

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08/04/2022

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08/04/2022

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Review by
12/14/2021

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12/07/2021

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12/05/2021

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12/04/2021

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12/04/2021

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12/04/2021

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Review by
11/13/2021

“They are always friendly, professional, and knowledgeable repairing my plumbing problems! I’d encourage everyone to use them!”

Review by
10/19/2021

“Easy to schedule, repair technicians were prompt, knowledgeable, very polite, and clean. Did an excellent job on the repair.”

Review by
10/19/2021

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10/18/2021

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10/18/2021

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10/18/2021

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10/18/2021

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Review by
10/18/2021

“Yes, this a top-notch company, they care about their customers and do quality work.”

Review by
10/18/2021

“Knew all is needed to know and did a very thorough job including installation and testing. Thanks!”

Review by
10/18/2021

“Papalia has been such a great support for me since I bought my house 3 years ago! Whether routine maintenance or issues that have come up along the way, Papalia has been there to help and I felt put my best interests first!”

Review by
10/13/2021

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10/12/2021

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Review by
10/11/2021

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Review by
10/11/2021

“Mike Antonellis showed up on time and replaced an old, corroded, leaky pipe with a sturdy PVC pipe under our sink (which was a very small space to say the least!). He made quick work of the job, left everything super clean and was friendly and proessional throughout. This is my second time now using Papalia and they are certainly on the top of our list now for this type of work for sure!”

Review by
10/11/2021

“The Papalia service technician, Mike St. Hilaire, arrived on time, diagnosed my toilet problem and recommemded solid reasonably priced solutions that he implemented in a timely and professional manner. That was over one year ago and the problem has not returned. I highly recommended Papalia!”

Review by
10/07/2021

“My experience with Papalia Plumbing & Heating Inc would definitely be recommended to a friend or family relative.”

Review by
10/07/2021

“Have worked with Papalia for over a decade quality work and reliable responses.”

Review by
10/07/2021

“I had good experience and like their professional workmanship, on time and job done perfectly.”

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10/07/2021

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10/06/2021

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10/06/2021

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10/06/2021

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10/06/2021

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10/06/2021

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10/06/2021

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01/10/2021

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01/10/2021

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01/10/2021

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01/10/2021

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Review by
01/08/2021

“The staff is knowledgeable, kind, arrive on time, and reliable. The only reason why I don't give them 5 stars is because they are a bit pricey, but if you want the work done well, you'll be willing to pay.”

Review by
12/02/2020

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11/24/2020

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11/23/2020

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11/23/2020

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11/23/2020

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11/23/2020

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Review by
11/23/2020

“I felt like everyone was very professional. They were very clean. They helped to answer all of our questions and concerns.”

Review by
11/23/2020

“Papalia Plumbing & Heating are very responsive and provide outstanding service.”

Review by
11/23/2020

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11/23/2020

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Review by
11/23/2020

“The crew seemed to be in a hurry to get out of there. They refused to listen to any customer feedback on the spot. I was here when they did the work and they ignored my suggestions. I ended up having to do my own additional work.”

Review by
11/19/2020

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11/18/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/17/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/16/2020

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11/10/2020

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11/10/2020

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11/10/2020

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11/10/2020

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11/09/2020

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Review by
11/07/2020

“Papalia service providers are always professional and Efficient.”

Review by
11/06/2020

“Papalia employees are consistently prompt, knowledgeable and friendly. On the rare occasions where something isn't fixed on the first visit , there is never any question that followup visits are without charge.”

Review by
11/06/2020

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11/06/2020

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11/06/2020

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