Papalia Home Services
4th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 335 customer surveys.
5
246
4
58
3
19
2
8
1
4
4th year as a Best Pick Call
"For years, the plumbers and certified HVAC technicians at Papalia Home Services have dedicated themselves to providing the highest level of plumbing, heating, and air conditioning services available. We are committed to customer satisfaction, and no job is out of our scope, from drain cleaning to HVAC installation and repair."

Jim Papalia | Founder
Company Information
Services Offered
Papalia Home Services provides a wide variety of residential and light commercial plumbing services, including repair, replacement, and installation of water heaters, boilers, toilets, faucets, sump pumps, bath tubs, and pipes. The company also offers drain cleaning and clog removal. Technicians are available seven days a week. In addition, Papalia Home Services offers maintenance plans as well as flexible financing programs.
Warranty
The company provides labor warranties as well as limited manufacturer warranties on all products and materials installed by the company. The company guarantees customer satisfaction.
Company History
The company has provided "Good Clean" service to MetroWest homeowners since 1990.
Employee Information
Employees wear uniforms and shoe covers, drive marked vehicles, and undergo background checks.
Areas Served
Billerica, Lexington, Marlborough, Maynard, Waltham, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley
Address
1220 Liberty Square Road
Boxborough, MA 01719
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
Licenses
#2345

Compiled Score:

Papalia Home Services has received 4.6 out of 5 stars based on 335 customer surveys.
5
246
4
58
3
19
2
8
1
4
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
08/26/2019

“They came in they installed the dishwasher while brainstorming how to take the pipe from far to the drain area. They decided to put it behind the oven. They charged me about $1000 for it. Later I found that the installation was incorrect. It wasn't fitting completely behind the slot. Then they didn't take into contact the line behind the over was at risk of melting; the oven gets hot. What is this? This is not how I wanted to spend money. I would not recommend Papalia to anyone.”

Review by
08/23/2019

“I would like to recognize Mark for his excellent service.”

Review by
08/23/2019

“They met my expectations.”

Review by
08/23/2019

“I would like to recognize the estimator for the annual maintenance contract in Match for his exceptional service. He did an exceptional job.”

Review by
08/23/2019

“Papalia Plumbing & Heating exceeded my expectations when it came to their scheduling and communication.”

Review by
08/04/2019

No review comments provided

Review by
08/03/2019

No review comments provided

Review by
08/03/2019

No review comments provided

Review by
07/25/2019

“I would say that they did not exceed my expectations. They were professional, courteous, and friendly. I would call them again for service.”

Review by
07/24/2019

“They were highly professional.”

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

No review comments provided

Review by
07/24/2019

“Rodger was very good.”

Review by
07/24/2019

“They are excellent in communication and very knowledgeable.”

Review by
06/18/2019

“Whole team on site were great. And deal with difficult parking etc with no attitude. All good.”

Review by
06/12/2019

“Papalia Plumbing & Heating Inc met/exceeded my expectations in regards to the plumbing.”

Review by
06/12/2019

“I would like to recognize Donna and the foreman for exceptional service.”

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

No review comments provided

Review by
06/12/2019

“The pricing model may work for some, but it didn't work for me.”

Review by
06/12/2019

“I thought they were pretty good. The only thing is the toilet still sort of has the same problem, but it doesn't happen enough for me to call them back.”

Review by
06/12/2019

“The service technician was excellent.”

Review by
06/12/2019

“The technician from Papalia was friendly and arrived on time; however, of the three problems I asked him to solve (malfunctioning shower handle, leaky bathtub drain, broken outdoor water spigot) two of them stopped working again almost immediately after his visit (the tub leaks again and the outdoor spigot he installed stopped working for no obvious reason). Given what I paid for the blasted things, I'm certainly not inclined to pay for Papalia service again.”

Review by
06/10/2019

“Not enough care about protecting the cabinet under the sink during the work. Recommend using a tray, not just rags , to capture the water in the trap. Previous work however was excellent.”

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/06/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
06/05/2019

No review comments provided

Review by
10/24/2018

No review comments provided

Review by
10/24/2018

“Quick response”

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/23/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
10/22/2018

“They met my expectations.”

Review by
10/22/2018

“Water heater died on a Friday night; Papalia came on an emergency basis and installed a new one. Overall they did a great job and I was delighted to have hot water back. The only reason I didn't give them the highest rating across the board was that I was unable to compare prices for the emergency install or compare features of different water heaters.”

Review by
10/20/2018

“They were responsive, efficient, and effective.”

Review by
10/20/2018

“They installed a hot water heater for me.”

Review by
10/20/2018

“I am extremely satisfied with everyone that came out to the project.”

Review by
10/20/2018

“I am please to say the job was done in a timely manner.”

Review by
10/20/2018

“I just know that they got out here pretty quickly and they did a really good job. They knew exactly what to do and they took one look at the problem and knew exactly what was wrong.”

Review by
10/20/2018

“I received exceptional service. They were very clean and professional.”

Review by
10/20/2018

No review comments provided

Review by
10/20/2018

“Mike explained everything carefully. He was thorough with the inspection and explained what he was doing every step of the way.”

Review by
10/20/2018

“I did not give them three stars because they are not good, it is just I don't know myself if I would recommend anyone.”

Review by
10/20/2018

No review comments provided

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“Brad is always outstanding in work, service and communication!!!!”

Review by
10/18/2018

No review comments provided

Review by
10/18/2018

“The problem was eventually solved.”

Review by
10/11/2018

“I used to use another company, and they were very exorbitant in their price and weren't very scrupulous in how they dealt with the situation. I got Papalia's number from a friend, and they were very good. The service person that they sent out was extremely polite and very efficient in what they did.”

Review by
10/10/2018

“Their fast response time.”

Review by
10/10/2018

“They met my expectations with being efficient.”

Review by
10/01/2018

“I think the professional aspect exceeded my expectations.”

Review by
10/01/2018

“Another issue that they came out for, they found a leak and they helped us with a smell in our basement. They found very simple solutions that did not cost me a lot of money and I really appreciated that!”

Review by
09/27/2018

“I was generally satisfied with the work.”

Review by
09/27/2018

“Their pricing was too high.”

Review by
09/26/2018

“Papalia Plumbing & Heating has met and exceeded my expectations with the program that they offer, the Gold Plan. It offers a way for them to come in and do a safety check, check my heat, my air and air filters. They also check my plumbing to make sure everything is working. They make recommendations for things I might need in a couple of months or years and give me ways to avoid those things from happening. As a new homeowner, it is extremely valuable and helpful to prevent things from breaking and to save money. Most companies are looking to make money, this is a way that they are keeping themselves in service and making it so that I save money at the same time. I can appreciate that from their end but at the same time, they are saving me so much money. Another bonus is that if something does happen and I do have to call, they come out right away. I am so happy to be a part of that and it truly has exceeded my expectations.”

Review by
09/26/2018

“Hot water heater replacement.”

Review by
09/26/2018

“They met my expectations with being very prompt.”

Review by
09/17/2018

“Speed. I called in the morning and they were onsite by 1”

Review by
09/17/2018

No review comments provided

Review by
09/17/2018

No review comments provided

Review by
09/13/2018

“They replaced a water heater.”

Review by
09/12/2018

“Papalia Plumbing & Heating met and exceeded my expectations because he stayed with me until the situation was resolved.”

Review by
09/12/2018

“I was satisfied because they're courteous folks who came into my home respectfully and did a nice job.”

Review by
09/12/2018

“I was satisfied with them coming on time, being professional, charging a reasonable price, coming on a Sunday, which I didn't expect and they got the work done.”

Review by
09/12/2018

“Their response large enough they can send someone if there is an emergency the smaller ones cant help you. They went our of their way for a new customer, and gave me different quotes, and the person came to mine home was experienced for years. knew exactly and fixed it identified.”

Review by
09/12/2018

“We have been with them for years and they have always been really good over and over. They do quality work and the work they have done is never falling apart.”

Review by
09/12/2018

“The gentleman that most recently visited was wonderful. He was honest open, forthright, and did a great job.”

Review by
09/12/2018

“They exceeded my expectations of being on time, quality of both communication and workmanship.”

Review by
09/12/2018

“I was most satisfied that they came on time.”

Review by
09/12/2018

“I like how quickly they come. The response time is quick and they act quickly to get the estimates.”

Review by
09/12/2018

“Papalia Plumbing & Heating met and exceeded my expectations because the two different divisions, plumbing, and AC came at the same time. I do not think that normally happens so they do not get to interact often. The AC guy did not have something but the plumber had it in his van and he let him have it. I witnessed them help each out and that helped me. That was good.”

Review by
09/12/2018

“Their prices were too high.”

Review by
09/10/2018

“Customer service was very good. The email reminders and anticipated arrival time as well as info re who was coming were all helpful.”

Review by
09/07/2018

No review comments provided

Review by
09/07/2018

“Professional technicians with good quality and courteous performance.”

Review by
09/06/2018

No review comments provided

Review by
09/06/2018

“All areas were very good.”

Review by
09/06/2018

“Mike did a fantastic job! Very professional!”

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
09/05/2018

No review comments provided

Review by
03/29/2018

“The plumber, Mike was fantastic.”

Review by
03/29/2018

“I think it's all been very good.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

Review by
03/29/2018

“They were relocating a gas line, so it was a concern for me for everything to be safe and sound because its gas, and everything was when they left.”

Review by
03/29/2018

“Everyone they send out is very professional. I have been impressed with everyone who has worked on my house.”

Review by
03/29/2018

“The work wasn't done exactly as I wanted it to be done. He was having a really hard time with something that I didn't think was that complicated. I got the sense that he didn't know what he was doing.”

Review by
03/29/2018

No review comments provided

Review by
03/29/2018

No review comments provided

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